patient leakage - what to know and how to avoid it
TRANSCRIPT
How-to Series
A New Era of Patient Leakage: What to Know
and How to Avoid It
Webinar Agenda
Intro Leakage to urgent care centers / on-demand
telemedicine Clinical / financial impact of leakage How to combat patient leakage Demo Q&A
What Is Patient Leakage?
Primary care physicians are seeing a shift in their patient base
Many patients no longer have a normal PCP relationship
The Rise of Urgent Care
Approximately 9,000 urgent care centers in the U.S. today1
…expected to grow to 15,000 by 20192
1 Urgent Care Association of America. 2 IBIS World “Urgent Care Centers Market Research Report, July 2015.
Leakage to Urgent Care
Old news: Patients are turning to urgent care centers when their PCP office is closed or they cannot get an immediate appointment
66% of urgent care centers have wait times of less than 20 minutes1
Only 29% of primary care practices offer after-hours coverage2
1 Urgent Care Association of America. 2 JAMA Pediatrics, 2013
A New Form of LeakageWhat is on-demand telemedicine?
The ‘Big 4’ On-Demand Telemedicine Companies…aka, the bad guys
July 2015Raised $157m
in IPOTotal of
$231.3m in funding
July 2015Raised $63m
Series B roundTotal of
$86.7m in funding
December 2014
Raised $81m Series C round
Total of $128.1m in funding
June 2015Raised $50m in private equity
roundTotal of $73.6m
in funding
The Rise of On-Demand Telemedicine
…With self-insured employers
71% of employers expect to offer it by 2017
37% of employers offer on-demand telemedicine today
The Rise of On-Demand Telemedicine
…With health plans
Clinical Impact of On-Demand Telemedicine
Are payers and employers being a bit short sighted?
Fragmentation of care Unnecessary testing Conflicting treatment plans Weakened physician-patient relationship
No medical record access Limited history from patient Risk of dangerous medication interactions
Financial Impact of On-Demand Telemedicine
Low complexity High complexity
Time consumingQuick and easy
Gregory Hood, MD
The "quick and easy" visits that are most often cited as appropriate for [on-demand telemedicine] are the financial lubrication by which primary care practices survive.
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Why Should You Offer Telemedicine Instead?
1. Increase patient satisfaction & retention No time off work, battling traffic, finding parking, and
sitting in a waiting room full of sick people
2. Improve clinical outcomes Easier access = better compliance with treatment plans
3. Generate incremental revenue Convert unpaid patient phone calls into fully billable video
visits Cut no-shows in half (our no-shows are under 5%)
Our Story
Andrew O’Hara – Founder and CEO
Founded in 2013 by two grad students at the University of Texas at Austin
Mission: To help physician practices provide convenient access to their patients through secure video visits — and receive full reimbursement.
Built with love in
Video-based telemedicine is quickly becoming the standard for many types of office visits – Chiron Health provides the tools and support to make this a no-brainer for physician practices.
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Why Chiron Health?
1. Chiron Reimbursement Guarantee®
Full private payer reimbursement, guaranteed. Insurance eligibility rules engine
2. Seamless integration into your EHR Schedule video visits exactly like in-person visits We verify your patients’ insurance and check them in virtually
3. World-class customer support We have only one job: To ensure you and your patients have a
phenomenal telemedicine experience
96.2%
Overall, how would you rate your telemedicine follow-up experience?
of patients rated good or excellent
95.0%
I received the same quality of care as I do for in-person visits.
of patients agree or strongly agree
90.3%
How would you rate the quality of the
video?
of patients rated good or excellent
Patient Satisfaction…By the numbers
Questions?Request a demo to see how you can offer convenient video visits in your practice.
Visit: www.chironhealth.com