A Tale of Two LogosPatient and Family Centered Care is a concept central to the care experience at University

of Washington Medical Center. Many images arise: connection, partnership, respect, empowerment.

Several years ago, in an effort to express patient and family centered care, an image was developed (shown at left). What do you see? A flower? People holding hands? A circle of care and comfort? This image graces publications, note cards, posters, PowerPoint presentations – even recognition pins – and is intended to convey the values of patient and family centered care.

Fast forward to 2009 when patient and family centered care earns a place in UWMC’s 2010 operating plan. The service goal, “Strengthen culture of patient and family centered care,” will be implemented by building effective partnerships with patients and their families and will be measured by patient satisfaction results.

In developing the service goal for 2010, dozens of Patient and Family Advisors were asked, “How do you recognize patient and family centered care?” They gave many concrete examples, and by far the most examples related to communication. Patients and their family members want to be listened to and taken seriously, and they want to be given full information, and promptly.

To represent this aspect of patient and family centered care, another logo has been developed: a deeply rooted tree with lofty, leafy, fruitful branches. Circling the tree is the slogan, “Listen. Share. Together We Care.”

Help Us Make Health Online More Useful for YOUR Unit or ClinicWe want Health Online to be an even better tool for you! Our goal is to list all UWMC-authored handouts you use in your unit or clinic under your department name on Health Online’s main page. That way,

when you go online to print a handout often used for your patients, all you’ll need to do is click on your service area in the scrolling list under “Departments” (see circled area on graphic below). An alphabetical list of all your titles will appear, ready for you to print.How to make this magic happen: Just print the last page of this issue of PatientEducator, fill out the form, and send it to Pam Younghans, PFES Production Coordinator, Box 359420. Depending on our workload, we hope to have all your titles listed under your service area name within 2 weeks of receiving your form.

One unit has already completed their list (thank you, Julie Navarro!). Click on “5NE” and you’ll see their list of handouts – some authored by 5-Northeast, some created by other UWMC service areas and used by 5-Northeast.Your unit can be next! Any questions? Please call Pam at 598-7947.

PATIENTEDUCAT RFALL 2009

PATienT And FAMiLY edUCATiOn SeRviCeS

HealtH Online: UWMC’s Resource for Patient/Family Education Materials

https://healthonline.washington.edu

HealtHOnlineContinued on page 2

Clinician Quote“Debby Nagusky and Pam Younghans in Patient and Family Education Services always go the extra mile to make the patient information on Radiology procedures easy to read and comprehend. And by facilitating translations, this department helps a wide variety of patients understand the procedures they are about to undergo and reduce their anxiety. Thank you, Pam and Debby, for all you do!”

Petra Lamon, BSRTRadiology Education CoordinatorHealth Online’s main page, with 

Department scrolling list circled

the

Golden eddys Awards for

Outstanding Patient

educatorsJoin us for the

2009 awards Celebration

Thursday, October 299:30 to 10:30 a.m. Portage Bay Room,

South Campus CenterCongratulate and 

celebrate with UWMC’s 2009 Outstanding Patient Educators!

Listen Share

Togeth er We Care

Listen Share

Togeth er We Care

Two Logos continued from page 1

The slogan is intended to remind us of the importance of listening carefully to our patients and their families, to give them the information they need as fully and promptly as we can, and to remember that we are partners together with our patients and families.

Patient and Family Centered Care Announces new Associate director

Leslie Hampton, MN, RN, has been appointed the new Associate Director for Professional Development and Patient and Family Centered Care. With 18 years of nursing experience in roles such as Nurse Manager and Manager of Nursing Personnel, Leslie brings energy and enthusiasm for Patient and Family Centered Care.

As a nurse manager, Leslie often offered herself as a point person for families who needed extra “TLC.”

“My goal was to help get questions answered, to increase continuity, and to relieve as much stress as possible,” says Leslie. “Putting the patient and family at ease is one of the most important roles of a nurse, both in the good times and in the bad.”

Leslie will also have direct responsibility for Nursing Staff Development and Nursing Recruitment and Retention. This ensures that Patient and Family Centered Care will continue to be woven into the fabric of our medical center. Leslie will work in close partnership with the patient and family advisory councils and the PFCC leadership team.

“Bringing Leslie on board will greatly enhance patient and family centered care here at the medical center,” says Hollis Ryan, Program Coordinator for Patient and Family Centered Care. “She expands our capacity tremendously. Personally, I’m thrilled that she has joined our PFCC team!”

Leslie received her BSN from the Intercollegiate Center for Nursing Education in 1991 and her Master of Nursing in Advanced Practice in Care Systems Management from the UW School of Nursing in 2007.

FeATURed MATeRiALS On HealtH Online

PFES has been busier than ever, working with UWMC staff to create new and revise existing patient education handouts and to improve and add to the health information our patients and families receive. In all, we have finalized 70 English-language titles summer quarter, more than double the number we finalized last spring. Several departments finalized multiple handouts. Focusing on these departments, below are just a few recently completed handouts. For the entire list, please see page 3 of this issue of PatientEducator.

Breastfeeding Your Preterm Baby – This manual was conceived in 2007, and Lactation Services is proud to announce its recent birth. It was a difficult labor, but

the result is a healthy, 10-section manual for mothers who would like to breastfeed their preterm infants. Some of the topics it covers are nursing, breast pumping, increasing milk production, and preparing for discharge and going home. It also includes a breast-pumping record and a resources section new mothers will find helpful. Each section is listed separately on Health Online.

The Center for Pain Relief, newly relocated to the 4225 Roosevelt Clinic, has created 11 new handouts that explain many of the procedures and treatments the center uses

to diagnose and relieve different types of pain. Each one describes the procedure itself, how to prepare for it, possible side effects, what results to expect, activity restrictions, and follow-up. Three of these new titles are Cryoanalgesia, Selective Nerve Root Block, and Radiofrequency Ablation.

The Hand Center has completed 18 hand-surgery documents patients will find helpful if they are recovering from hand surgery. Each handout addresses wound care,

pain management, activity restrictions, follow-up, and what long-term results to expect. Three of these new titles are After Your Distal Radius Fracture Surgery, After Your Mallet Finger Repair Surgery, and After Your Endoscopic Carpal Tunnel Release Surgery.

Social Work and Care Coordination has finalized three new or revised handouts. Revised this past quarter are Your Discharge Plan and Resources for Medical Care and Insurance.

Newly created is Transportation Resources. All of these will help patients and families in areas that can be confusing and difficult to navigate.

Visit Health Online for these and other patient education materials: https://healthonline.washington.edu

PatientEducator, Fall 2009 Page 2

internet Kiosk Available 24/7! The Health Information 

Resource Center (HIRC) has added a freestanding touch-screen kiosk available to users 24/7! The kiosk is located just outside of the Health Information Resource Center, across from the information desk on the main floor of UWMC.  The kiosk was generously 

donated by the Health Sciences Library. The computer is configured to include consumer health Web sites reviewed by our health teams, as well as general access to the Internet. The kiosk enables users to research their own health information requests, as well as surf the Web after HIRC hours.  The Health Information 

Resource Center is staffed weekdays 10 a.m. to 3 p.m. to assist with your patient’s health requests. The HIRC provides health information to help users make their best choices about health and actively participate in their own health care.    Continued on page 3

About Bunions and Bunionettes (Rev. 06/2009)After Sclerotherapy InjectionsAfter Your De Quervain’s Release SurgeryAfter Your Diagnostic Nerve BlockAfter Your Distal Radius Fracture SurgeryAfter Your Dupuytrens Contracture Release SurgeryAfter Your Finger Joint Replacement SurgeryAfter Your Flexor Tendon Repair SurgeryAfter Your Ganglion Cyst Excision SurgeryAfter Your Hand Fracture SurgeryAfter Your Lateral Epicondylar Release SurgeryAfter Your Liver Biopsy - VIAfter Your Mallet Finger Repair SurgeryAfter Your Mucous Cyst Excision SurgeryAfter Your Procedure for Pain ReliefAfter Your Prostate Ultrasound and BiopsyAfter Your Radiofrequency AblationAfter Your Scaphoid Fractures Non-Union SurgeryAfter Your Scapholunate Ligament Repair SurgeryAfter Your Triangular Fibrocartilage Complex (TFCC) Repair SurgeryAfter Your Thumb Carpometacarpal Joint Arthroplasty SurgeryAfter Your Thumb Collateral Ligament Repair SurgeryAfter Your Trigger Finger Thumb Release SurgeryAmniocentesis - KO, RU, SO, SP, VIAntibiotics After Joint ReplacementArthrogram (Rev. 05/2009)BÂRRXBioenergy Treatments (Rev. 07/2009)Breast Augmentation (Rev. 09/2009)Breast Implant Reconstruction (Rev. 08/2009)Breastfeeding for the Mother Having Surgery - SPBreastfeeding Resources*Breast-Pumping Record*Cardiac PET Scan for Cardiac SarcoidosisCleaning Leg Bags and Overnight Bags (Rev. 05/2009) - RU, SP, VICryoanalgesia*Death with Dignity Act Deep Vein Thrombosis - SPDefecography TestingDiabetes and Foot Care (Rev. 02/2009) - AM, CH, RU

Patient and Family Education ServicesBox 359420

1959 N.E. Pacific St. Seattle, Washington 98195

Please route this issue of PatientEducator to your staff. Find links to this issue and previous issues on Health Online at https:healthonline.washington.edu and the PFES Web site at https://depts.washington.edu/pfes. 

Patient and Family Education Committee Members: Jane Anderson, Rosanna Atienza, Susan Barnes, Susan DeHoog, Sarah DeProdocini, Sherry Dodson, Andrea Dotson, Linda Golley, Philip Hainley, Cara Havens, Thomas Hei, Debbie Jones, Dori Khakpour, Vickie Kolios, Nancy Lansbury, Stacia Lee, Gary Martin, Judith Mentzer, Karen Moe, Debby Nagusky, Bridget O’Connor, Janet Parker, Nancy Poland, Maria Ross, Cindy Sayre, Carrel Sheldon, Nancy Colobong Smith, Leah Spacciante, Julie Sprinkle, Nancy Tvedt, Richard Verver, Nancy Whittington, Pam Younghans

Editor: Carrel Sheldon, 206-598-7498carrels@u.washington.edu

Core Purpose: We’re here to inform patients about their health and empower their decision-making about their health care.

Diagnostic Facet Nerve BlockDiagnostic Nerve BlockDIEP Flap Breast Reconstruction (Rev. 09/2009)Domperidone (Motilium)Electrophysiology - KOEpidural Steroid InjectionExercise After Heart Surgery - KOExercise After Lung Surgery with Clamshell Approach - KOExpressing Breast Milk for Your Preterm Baby*FenugreekFunctional MRI (Rev. 05/2009)Going Home with Your Cast (Rev. 09/2009)Is It Safe to Take This While I’m Breastfeeding? (Rev. 06/2009)Leg Bag Assembly (Rev. 05/2009) - RU, SP, VILow Milk Production*Medicine InstructionsMethicillin-Resistant Staphylococcus aureus (MRSA)* (Rev. 07/2009)MR Angiography (Rev. 05/2009)MR Spectroscopy (Rev. 05/2009)MRI Abdomen Scan (Rev. 05/2009)MRI Cardiac Scan (Rev. 05/2009)MRI of the Head (Rev. 05/2009) - RU, SP, VIMRI of the Neck (Rev. 05/2009)MRI of the Spine (Rev. 05/2009)MRI Pelvis Scan (Rev. 05/2009)Musculoskeletal MRI (Rev. 05/2009)Nursing Your Preterm Baby*Oxytocin Nasal Spray*Pain Management (Rev. 05/2009) - RU, SOPET FDG Scan for Patients with DiabetesPreparing for Discharge and Going Home: Leaving the NICU*Prostate Ultrasound and BiopsyProtecting Yourself from Airborne Infections - CH, KOQuad Screen - RU, SO, SP, VIRadiation Treatment in Children (Rev. 08/2009)Radiofrequency Ablation*Reglan (Metoclopramide)*Resources for Medical Care and Insurance in Washington State* (Rev. 07/2009)Safe Disposal of “Sharps” (Rev. 02/2009) - SP

New or Revised Patient Education Materials Posted on Health Online During Third Quarter 2009

Visit Health Online to print health education materials for patients and families: https://healthonline.washington.edu

PatienteducatorFALL 2009

PatientEducator, Fall 2009 Page 3

Featured Materials continued from page 2

Methicillin-Resistant Staphylococcus aureus (MRSA) has been revised by Healthcare Epidemiology and Infection Control. More timely than ever, this handout describes what MRSA is, its symptoms, how it is spread and how to control it, risk factors, and contact precautions.

PFES provides editing for reading level, organization, and content; patient advisor review; and design and formatting services at no charge. If your service area would like to revise existing or produce new education materials, contact Debby Nagusky, Health Educator, at dnagusky@u.washington.edu or 598-0073.

Selective Nerve Root Block*Sick-Day Plans (Rev. 02/2009) - AM, CH, RU, SPSpecial Forms of Diabetes - SPSympathetic Nerve BlockTell Us About Your Pain (Rev. 05/2009) - RU, SOThyroid Uptake and Scan (Rev. 05/2009) - KO, RUTonsillectomy (Rev. 07/2009)Transportation Resources*Voice Mail in Your Room - SPWearing a 24-hour Blood Pressure Monitor (Rev. 06/2009)You Can Breastfeed Your Preterm Baby*Your Discharge Plan (Rev. 08/2009)* - CH

*Read more about these titles in the “Featured Materials” column.All titles listed above are available in English. Abbreviations key: AM=Amharic, CH=Chinese, KO=Korean, RU=Russian, SO=Somali, SP=Spanish, VI=Vietnamese

Department/Unit: __________________________________   Your Name: ____________________________________

Department/Unit Manager: __________________________   Your Position: __________________________________

Box #: ____________________________________________   Your E-mail: ____________________________________

Here’s our list of titles:

Please use EXACT wording, as there are some handouts that have similar titles.

1. _______________________________________________   21. ___________________________________________

2. _______________________________________________   22. ___________________________________________

3. _______________________________________________   23. ___________________________________________

4. _______________________________________________   24. ___________________________________________

5. _______________________________________________   25. ___________________________________________

6. _______________________________________________   26. ___________________________________________

7. _______________________________________________   27. ___________________________________________

8. _______________________________________________   28. ___________________________________________

9. _______________________________________________   29. ___________________________________________

10. ______________________________________________   30. ___________________________________________

11. ______________________________________________   31. ___________________________________________

12. ______________________________________________   32. ___________________________________________

13. ______________________________________________   33. ___________________________________________

14. ______________________________________________   34. ___________________________________________

15. ______________________________________________   35. ___________________________________________

16. ______________________________________________   36. ___________________________________________

17. ______________________________________________   37. ___________________________________________

18. ______________________________________________   38. ___________________________________________

19. ______________________________________________   39. ___________________________________________

20. ______________________________________________   40. ___________________________________________

Please use reverse for additional titles if needed.

When you’ve completed your list, please send this page by campus mail to Pam Younghans, Box 359420. If you have any questions, call Pam at 598-7947.

Thank you for your help in making Health Online an even more useful tool for your unit -- and for the entire medical center!

https://healthonline.washington.edu

HealtHOnline YES! We want to be able to print all the UWMC-authored handouts commonly used by our unit/clinic by clicking on our department name on Health Online.