paslin supplier manual
TRANSCRIPT
Supplier Manual Last Revised: 8/5/2015
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Contents Our Vision .................................................................................................................................................... 4
Our Mission ................................................................................................................................................. 4
Our Values ................................................................................................................................................... 4
Quality Policy .............................................................................................................................................. 5
Scope of the Quality Policy ......................................................................................................................... 5
Objective of the Quality Policy ................................................................................................................... 5
Interaction of Quality Processes ................................................................................................................. 5
1. Supplier Quoting ..................................................................................................................................... 6
1.1 Fabrication and Machining Supplier Quote Requirements ............................................................... 6
1.2 Commercial Supplier Quote Requirements ....................................................................................... 6
1.3 Product Alternative ............................................................................................................................ 6
1.4 Quote Refusal .................................................................................................................................... 6
2. Confirmations .......................................................................................................................................... 7
2.1 Confirmation Requirements .............................................................................................................. 7
2.2 Revised Delivery Date ........................................................................................................................ 7
2.3 Shipping Confirmation ....................................................................................................................... 7
3. Packaging and Logistics ........................................................................................................................... 8
3.1 Packing Slips ....................................................................................................................................... 8
3.1.1 Packing Slip Requirements .......................................................................................................... 8
3.2 Packaging Requirements ................................................................................................................... 9
3.2.1 Products Shipped In a Single Box ................................................................................................ 9
3.2.2 Products Shipped In Boxes on a Pallet ...................................................................................... 10
3.2.3 Shipping Raw/Unfinished Materials ......................................................................................... 10
3.2.4 Shipping Finished Goods ........................................................................................................... 12
3.2.5 Lag Bolt Secured Products ........................................................................................................ 13
3.2.6 Packing Symbols ....................................................................................................................... 14
3.2.7 Pallet Structure ......................................................................................................................... 14
3.3 Precautionary Thinking .................................................................................................................... 15
3.4 Receiving Hours ............................................................................................................................... 15
3.5 Improper Truck Loading ................................................................................................................... 16
3.6 Improper Delivery Location ............................................................................................................. 16
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3.7 Refused Shipments .......................................................................................................................... 16
3.8 Damaged Products ........................................................................................................................... 16
3.8.1 Damaged Products Delivered Via Supplier ............................................................................... 16
3.8.2 Damaged Products Delivered Via 3rd Party (UPS, FedEx, etc.) .................................................. 16
3.9 Delivery Dates .................................................................................................................................. 16
3.10 Shipping via 3rd Party Logistics Company ....................................................................................... 16
3.11 Drop Shipment ............................................................................................................................... 17
4. Invoicing ................................................................................................................................................ 17
4.1 Invoice Requirements ...................................................................................................................... 17
4.2 Invoice Submission .......................................................................................................................... 17
4.2.1 Invoice Email Requirements ..................................................................................................... 17
4.3 Invoice Billing Address ..................................................................................................................... 17
4.4 Other Invoice Guidelines ................................................................................................................. 17
4.5 Payment terms ................................................................................................................................ 18
4.5.1 Payment terms with a discount format .................................................................................... 18
4.5.2 Payment terms without a discount format .............................................................................. 18
4.5.3 Other payment terms ............................................................................................................... 18
5. Address Directory ................................................................................................................................. 19
6. Contact Directory .................................................................................................................................. 20
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Our Vision To be measured by our customers, partners and employees as the best automated manufacturing and assembly solutions provider in the market.
Our Mission To have satisfied customers, partners and employees. To operate a profitable business delivering reliable automated manufacturing and assembly solutions with exceptional value
Our Values • Can do Attitude in our work • Passion for what we create • Honesty in our dealing with customers, partners and teammates • Integrity in all things • Teamwork first and foremost • Respect for people and their opinions • Communication that is timely and transparent
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Quality Policy Paslin is strongly committed to the continuous process of quality improvement, reliability, and maintainability. The quality policy is effectively understood, implemented and maintained on all levels within our organization. This system has been developed to comply with ISO 9001:2008.
Scope of the Quality Policy Our quality policy is structured to include all employees in the application of our quality policy. Each employee is committed to achieving this goal. Paslin, Quality Management System, has been designed to enhance customer satisfaction and promote continued improvement throughout the entirety of our organization.
Objective of the Quality Policy Paslin’s objective for this policy is the reduction of non-‐conforming products and waste, with an increase in reliability and maintainability which, in turn, will lower the life cycle cost of our product.
Interaction of Quality Processes Paslin represents top of the class quality control in the full service, turn-‐key automated welding systems. Each and every aspect of Paslin is monitored and maintained to comply with the ISO 9001:2008 certification processes. Our process includes independent audits to ensure consistent adherence to the world-‐class standards in quality. Paslin continuously strives to improve the effectiveness of the Quality Management System by supplying on-‐time; cost-‐effective solutions while delivering state of the art quality products. Our goal is to provide our customers with world class technology and innovation, while maintaining the highest quality standards and added product value. We ensure a high level of customer satisfaction to maintain long term commitments, productive customer relationships while providing a positive work environment.
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1. Supplier Quoting Suppliers, upon buyers’ selection, will be invited to view a specific RFQ.
A Request For Quote (RFQ) will be available only for a limited amount of time on Paslin’s Supplier Portal. Responding quotes are to be uploaded on the supplier portal before the RFQ expires. Once the RFQ expires, quotes will not be accepted and Paslin will not reopen the RFQ. 1.1 Fabrication and Machining Supplier Quote Requirements
• Accurate delivery date to Paslin’s desired location • Price • Supplier’s response must follow the instructions of the RFQ
1.2 Commercial Supplier Quote Requirements
• Accurate delivery date at Paslin’s desired location • Manufacturer part number • Paslin part number • Note products or product features excluded from quote • Only quote products found on RFQ*
*If the product being quoted requires a supporting product not listed on the original RFQ, it must be included in the quote and noted.
1.3 Product Alternative A supplier may quote an alternative product in order to meet the request date. The deviation must be noted in the quote, however, it does not require Paslin to accept the supplier’s quote based on the alternative. 1.4 Quote Refusal If a supplier chooses not to quote a RFQ, the supplier must provide a reason for not quoting the RFQ.
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2. Confirmations Confirmations are to be sent to [email protected] no later than 48 hours after the purchase order is issued. 2.1 Confirmation Requirements
• Firm delivery date at Paslin’s desired location • Delivery date meets Required Date • Delivery terms • Supplier’s point of contact • Ship to address • Bill to address • One confirmation per purchase order • Confirmation lines must match purchase order lines • Purchase order number located in the subject and body of the email • Confirmation is in PDF format
2.2 Revised Delivery Date If the delivery date has been revised by the supplier after the confirmation has been sent, Paslin is to be notified specifically of the change immediately. 2.3 Shipping Confirmation When an order is shipped, an email is to be sent to [email protected] to notify Paslin.
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3. Packaging and Logistics 3.1 Packing Slips Every order must contain a packing slip in the box or in a plastic envelope mounted to the box. 3.1.1 Packing Slip Requirements
• The packing slip must have the purchase order number. • Purchase order line numbers must appear on the packing slip as they appear on the purchase
order. • When separate purchase orders are being shipped together and are calling for the same
product, the packing slip must show separate lines for each order. • The packing slip must note items on back-‐order.
Packing slips that include a full order may not be signed if the full order is not present at delivery. If a packing slip is signed, Paslin has 48 hours to inspect and contact the supplier of missing or damaged products. Machined and fabrication orders must be accompanied with the print that was sent to the supplier.
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Picture A Picture B
3.2 Packaging Requirements 3.2.1 Products Shipped In a Single Box
• The packing slip must match the contents of the box. • If shipping multiple orders in one box, each order needs to be separated, grouped, and labeled
clearly according to the individual order. This could be done by using plastic bags, smaller boxes, rubber bands…etc. (Picture A)
• Products that are of similar shape but vary in size, such as nuts and bolts, must never be combined in the same container.
Orders that require laborious separation are subject to being sent back at the supplier’s cost to be separated and packaged correctly. (Picture B)
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Subject to inspection (see section 3.9) Subject to inspection (see section 3.9)
Properly wrapped and stacked boxes
3.2.2 Products Shipped In Boxes on a Pallet • Boxes must be wrapped in a sufficient amount of plastic to not allow boxes to shift and/or lean
during shipping. • Boxes must be strapped down. Loads that exceed 400 lbs. must use metal straps. • Boxes must not exceed the edge of the pallet.
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Picture A
Picture B
3.2.3 Shipping Raw/Unfinished Materials • Products that can be, must be secured with lag bolts. • Products that cannot be secured with lag bolts, can be corner shimmed (Picture A), plastic
wrapped, or strapped to the pallet (Picture B). • Loads that exceed 400 lbs. must use metal straps. • Products must have a part number and purchase order number clearly visible (sticker or hand
written) on the product in case product is separated from the packing slip.
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3.2.4 Shipping Finished Goods • The pallet size must be appropriate to the size of the product. Product must not exceed pallet
edge. • When applicable, secure products with lag bolts. • Irregular shaped products that cannot be secured with lag bolts must be plastic wrapped to the
pallet. • Regular shaped products that cannot be secured with lag bolts must be corner shimmed. • All products must be plastic wrapped to protect the surface of the finished product. • Finished goods must be strapped down. • Loads that exceed 400 lbs. must use metal straps. • Products must have a part number and purchase order number clearly visible (hand written or
sticker) on the product in case the product is separated from the packing slip. • Must be labeled according to the symbols in section 3.3.6.
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Top deck board split due to poor lag bolt placement
Lag bolts are positioned center of the top deck boards
3.2.5 Lag Bolt Secured Products • Lag bolts are only to be used with top deck boards that are at least 2 inches thick and 4 inches
wide. • The product must be secured with lag bolts at 4 points of contact. This is especially important
for products that are top heavy. • A lag bolt must be installed as close to center of the top deck board as possible. • Only lag bolts at a minimum of 2 ½ to 3 inches must be used.
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Center of Gravity
Lift Box Here
Do Not Stack
Fragile
This Way Up
Lift Here
3.2.6 Packing Symbols When applicable, each symbol must be visible on the packaging.
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Poor pallet condition Excellent pallet condition
3.2.7 Pallet Structure • Pallets must be in excellent condition. Boards cannot be split or broken • For products weighing over 1000 lbs., the pallet must use at least 2 inch thick top deck boards. • The size of the pallet must be appropriately matched with the product it will be shipped with.
3.3 Precautionary Thinking If there is any question of stability, extra precaution must be taken to ensure products are not damaged but most importantly, to ensure the safety of employees and civilians. 3.4 Receiving Hours Receiving hours begin at 6:00 am and end at 4:25 pm. Trucks must be in line or arrive in the parking lot by 4:15 pm or their delivery will not be received. Arrangements to make a delivery past 4:25 pm must be approved by the Shipping and Receiving manager.
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3.5 Improper Truck Loading Trucks that require Paslin employees to unload and reload products other than those purchased by Paslin, will incur an unloading fee of $150 per hour, which will be billed to the supplier. 3.6 Improper Delivery Location The product must follow the ship-‐to address. Products that are shipped to the incorrect location are subject to shipping fees:
• Shipping between Paslin-‐owned facilities $50 • Paslin re-‐shipping product to correct location $50 + Shipping cost
3.7 Refused Shipments Deliveries that do not follow the requirements of shipping may be refused by Paslin and sent back at the supplier’s cost. 3.8 Damaged Products Paslin expects the supplier to cooperate and be supportive in any way to resolve any issues regarding damaged products.
3.8.1 Damaged Products Delivered Via Supplier Damaged products will be sent back at supplier cost. A replacement product is to be expedited back to Paslin’s requested destination at the supplier’s cost.
3.8.2 Damaged Products Delivered Via 3rd Party (UPS, FedEx, etc.) The supplier will be contacted by Paslin within 48 hours to report the issue. The supplier is responsible for making a claim with the shipping company on behalf of Paslin. A replacement product is to be expedited to Paslin’s requested destination at the supplier’s cost if the order is past due. 3.9 Delivery Dates
• Orders are to be delivered to the ship to address by the promise date. • Orders that are completed earlier than their request date can be shipped early but is not
required. • Purchase order lines that are past due must be sent immediately upon completion. • Orders past due must not be held until the entire order is completed. • Orders that are late at the fault of the supplier, are to be priority shipped at the expense of the
supplier. 3.10 Shipping via 3rd Party Logistics Company Paslin may instruct a supplier to use a specific 3rd party logistics company. If so, the supplier is to ship using the provided Paslin account number and must enter the purchase order number for the customer reference number.
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3.11 Drop Shipment If a drop shipment from a manufacturer to Paslin’s desired location is to occur, the products must be labeled with Paslin’s purchase order number.
4. Invoicing 4.1 Invoice Requirements
• Supplier name • Supplier address • Invoice number • Purchase order number • Tracking number if applicable • Correct bill-‐to address • Order date • Matching purchase order payment terms • Electronically delivered invoices must be in PDF format
If the following requirements are not met, invoices may not be paid on time on returned to the supplier. 4.2 Invoice Submission
Invoices are to be emailed to [email protected] or mailed to the address below. Do not use both methods to submit the same invoice. 4.2.1 Invoice Email Requirements
• An email must only contain one invoice and one PDF attachment containing the invoice. • Each email is to include the invoice number in the subject and in the body of the email.
4.3 Invoice Billing Address Invoices must always be billed to:
52550 Shelby Parkway Shelby Township, MI 48316
4.4 Other Invoice Guidelines
• Invoices must have a matching purchase order. Services are not to be performed without a purchase order for the service.
• If additional funds are needed to complete a service, the additional funds must be approved. The purchase order increased by the buyer before an invoice is sent. Verbal approval alone is not adequate.
• Invoices need to be sent as soon as the order is shipped and not all together at the end of the month.
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4.5 Payment terms 4.5.1 Payment terms with a discount format
(A)% N(B), N(C) (A) – The amount of discount being offered if Paslin pays within the specified discount period. (B) – The number of days allotted for the discount period. (C) – The number of days allotted for Paslin to pay the invoice without a discount. Example:
3% N10, N30
3% -‐ A 3% discount is offered if paid within the specified discount period. N10 or Net 10 – Paslin must submit a payment within 10 days, starting on the next business day after the invoice and products are received, to receive the discount. N30 or Net 30 – When the invoice and products are received, Paslin has in total 30 days to pay the invoice without a discount 4.5.2 Payment terms without a discount format
N(C) or NET (C) (C) -‐ The number of days allotted for Paslin to pay the invoice.
4.5.3 Other payment terms Net 30 Prox (NOR) – Paslin will pay the invoice on the 30th day of the next month. NOTE: Any invoice sent after 3:00 pm, will not be considered received until the following business day.
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5. Address Directory
Ryan Road Plant #1 25411 Ryan Road Warren, MI 48091
Plant #2 25205 Ryan Road Warren, MI 48091
Plant #3 25303 Ryan Road Warren, MI 48091
Main Phone (586) 758-‐0200
Fax 1st floor (586) 758-‐6602
Fax 2nd floor (586) 497-‐4616
Hoover Plant #4 23655 Hoover Road Warren, MI 48091
Main Phone (586) 619-‐3700
Fax (586) 619-‐3753
10 Mile Plant #5 3400 Ten Mile Road Warren, MI 48091
Main Phone (586) 758-‐4277
Fax (586) 758-‐8385
Cherry Creek Plant #6 52550 Shelby Parkway Shelby Township, MI 48316
Main Phone (586) 843-‐1600
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6. Contact Directory Vice President -‐ Supply Chain Management Scott Mors, C.P.M. [email protected] (586) 758-‐0200 ext: 1131 Commercial Purchasing [email protected] Purchasing Manager Elizabeth Renner [email protected] (586) 758-‐0200 ext: 1192 Purchasing Manager Eric Kajder [email protected] (586) 758-‐0200 ext: 1029 Controls & Commodities Manager Nick Pasque [email protected] (586) 758-‐0200 ext: 1103 Mechanical Buyer Nick Edwards [email protected] (586) 758-‐0200 ext: 1111 Indirect Buyer Shauna Smith [email protected] (586) 758-‐0200 ext: 1086 Project Buyer Ray Batura [email protected] (586) 758-‐0200 ext: 2001 Machining and Fabrication Coordinating Processing and Planning Manager Denny Winter [email protected] (586) 758-‐0200 ext: 1185 Fabrication Buyer Jason Huyghe [email protected] (586) 758-‐0200 ext: 1104 Machining Buyer DJ Brunner [email protected] (586) 758-‐0200 ext: 1048 Material Follow-‐Up Confirmation Follow-‐Up Kimberly Skinner [email protected] (586) 758-‐0200 ext: 1166 Material Follow-‐Up Gabriel Draghici [email protected] (586) 758-‐0200 ext: 2003 Material Follow-‐Up
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James Henninger [email protected] (586) 758-‐0200 ext: 1270 Accounts Payable [email protected] Accounts Payable Associate Danielle Palmer [email protected] (586) 843-‐1600 ext: 1722 Accounts Payable Associate Alex Semenas [email protected] (586) 843-‐1600 ext: 1720 Shipping and Receiving Ryan Road Logistics Manager Frank Boskovich [email protected] (586) 758-‐0200 ext: 1119 Shipping Clerk Darcy Baker [email protected] (586) 758-‐0200 ext: 1119 10 Mile Material Handler Harold Brown [email protected] (586) 758-‐4277 ext: 1307 Material Handler Scott Fraser [email protected] (586) 758-‐4277 ext: 1307 Hoover Material Handler Steve Budwick [email protected] (586) 619-‐3700 ext: 1232 Material Handler Mark Sgroi [email protected] (586) 619-‐3700 ext: 1232 Cherry Creek Material Handler Gary Nemens [email protected] (586) 843-‐1600