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Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan, LMHC, DBH Las Vegas, Nevada October 17, 2013 DBH CONFERENCE

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Page 1: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients

Dr. Donna Vaughan, LMHC, DBH Las Vegas, Nevada October 17, 2013

DBH CONFERENCE

Page 2: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

“Mom’s Useless Project”

Page 3: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Selecting the integration partner: 1. The right partner 2. The innovative partner 3. The trusted partner

Page 4: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Collaboration Strategies: 1. Planning 2. Process 3. Decision Making 4. Implementation*

Page 5: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Making it count: 1. Clinical 2. Operational 3. Financial

Page 6: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

“Mom’s Useless Project”

Page 7: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

“MOM’S VERY USEFUL PROJECT”. . .

Page 8: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Who are the players in this partnership?

Page 9: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 10: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Non-profit comprehensive community mental health

Boone, Madison, Marion, Hamilton Counties

Behavioral health, substance abuse treatment, HIV care coordination, employment services and housing services, deaf services including group homes

Page 11: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Housekeeping Services Deaf Services HIV Services Harvestland Farm Vending Services Recovery Glass

Page 12: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 13: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 14: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 15: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 16: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

THE INDIANA DUNES

Page 17: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

EMPLOYER-SITE INTEGRATION

Page 18: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients

Page 19: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

FQHC, FQHC, FQHC HOSPITAL SYSTEMS ACO CLINICS SAMHSA Grants

Page 20: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Partnering with Community Health Network and The Jane Pauley Health Center

Primary care into the mental health center

100 grantees nationwide

Cohort #6 of the 4 year grant

Page 21: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

SAMHSA PBHCI

GRANT

Integrating primary

care into behavioral

health center

Page 22: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

VIDEO – JERRY LANDERS

TIMING. . . PATIENCE PATIENTS

Page 23: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

FQHC, FQHC, FQHC HOSPITAL SYSTEMS ACO CLINICS SAMHSA Grants

Page 24: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 25: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 26: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

The right partner The innovative partner The trusted partner

Page 27: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

82% of employers report having worksite clinics to reduce lost employee productivity

75% to control health care spending

47% to retain employees

http://www.healthcarefinancenews.com/news/more-large-

employers-adding-site-health-clinics

Page 28: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 29: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 30: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

SENIOR MANAGEMENT SUPPORT

A CHAMPION ON SITE

PROGRAM AND ORGANIZATIONAL OBJECTIVES ALIGN

DATA

HEALTHY COMPANY CULTURE

Page 31: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Ozminkowski et al., 2006 The savings gained from participation in health promotion programs for

Medicare beneficiaries

• On-site biometric screenings

• Wellness classes/instruction

• Telephone lifestyle management

• Nurse-support telephone lines

Page 32: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 33: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 34: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 35: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

PLANNING

PROCESS

DECISION MAKING

IMPLEMENTATION

Page 36: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 37: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 38: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

The number of reduced hospital emergency room visits

Cost savings of reduced emergency room visits

Percentage of people who get flu shots

Number of employees using the worksite clinic

Patient waiting times

Patient satisfaction surveys

Page 39: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 40: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,
Page 41: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Clinics across United States

Approximately 60 clinic locations

Servicing 98 different sponsoring employers

http://www.noviacareclinics.com/our-clinics.cfm

Page 42: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Premier provider of health and wellness services

Independent health and wellness organization No ownership ties to medical service

providers Focuses operations on providing employers

with services for the development and management of on-site medical care and wellness initiatives

http://www.noviacareclinics.com/assets/images/logo.png

Page 43: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Acquisition. . .

Page 44: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

“QuadMed is fast becoming a model for companies desperate to control double-digit rises in healthcare costs” The Wall Street Journal

Page 45: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

•Nationally recognized innovator •Onsite primary care •Healthcare management solutions •20 years prevention-focused •Leading edge information mgt.

•QuadMed used an “in-house” approach for QuadGraphics

•Operates clinics for other large employers

Page 46: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

90 CLINICS

Page 47: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

90 CLINICS

18 STATES

Page 48: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

90 CLINICS

18 STATES

BROADER RANGE OF SERVICES

Page 49: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Primary Care

Preventive Care

Lab Tests

Pharmaceuticals

Access

Health Coaching

Behavioral Health Provider

24 hour line

On-line scheduling and electronic health record

Page 50: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

CLINICAL

OPERATIONAL

FINANCIAL

Page 51: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

BY 2015 THE NUMBER OF EMPLOYER-SITE CLINICS ARE PREDICTED TO GROW TO APPROXIMATELY 7000 FROM 2200 IN 2009

THIS IS A GROWTH OF 15%-20% PER YEAR

In 1960 only one or two vendors existed

In 2009 there were 24 vendors

FULD & COMPANY White Paper, 2009

Page 52: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Hillenbrand – Batesville, Indiana, 3600 square feet

Toyota – San Antonio, $9 million, 20,000 square feet clinic – 22 exam rooms

33% decline of referrals to specialty care

25% reduction in ED visits and urgent care visits Glabman, 2009

Page 53: Partnering With Employer-Site Primary Care Clinics ...Partnering With Employer-Site Primary Care Clinics – Eliminating Barriers For Partners, Providers, and Patients Dr. Donna Vaughan,

Selecting the integration partner

Collaboration Strategies

Making it count