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© 2002 Microsoft Corporation. All rights reserved.

This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 1111

Karim TalhoukKarim Talhouk

Partner Technology SpecialistPartner Technology SpecialistMicrosoft Business SolutionsMicrosoft Business SolutionsMicrosoft CorporationMicrosoft Corporation

Part IPart I



What is ERP?What is ERP?



Enterprise Resource PlanningEnterprise Resource Planning

�� Attempts to integrate all departments and functions Attempts to integrate all departments and functions

across a company to create a single software program across a company to create a single software program

that runs off one database that runs off one database

�� Functions as the main software system for all areas of an Functions as the main software system for all areas of an

enterprise. Through the promotion of best business enterprise. Through the promotion of best business

practices and the use of a single database, Enterprise practices and the use of a single database, Enterprise

software:software:

�� Maximizes Efficiencies Maximizes Efficiencies

�� Improves Reporting CapabilitiesImproves Reporting Capabilities

�� Streamlines the flow of information throughout an Streamlines the flow of information throughout an

organizationorganization



ERP FunctionalityERP Functionality

�� ERP automates the tasks necessary to ERP automates the tasks necessary to perform a business processperform a business process

�� General LedgerGeneral Ledger

�� Accounts Receivable Accounts Receivable

�� Accounts PayableAccounts Payable

�� BudgetingBudgeting

�� Sales and Marketing Sales and Marketing

�� CRM CRM

�� Material Resource Planning Material Resource Planning

�� Bill of Materials Bill of Materials

�� Inventory Control Inventory Control

�� Purchasing Purchasing

�� LogisticsLogistics

�� Work order management Work order management

�� HR / PayrollHR / Payroll

�� Sales Analysis Sales Analysis

�� Report Writer Report Writer

�� Order Entry Order Entry

�� Shop Floor ControlShop Floor Control

�� EE--commerce commerce



What Are The Benefits Of ERP Software?What Are The Benefits Of ERP Software?�� Improved monitoring capability enabling management to view deparImproved monitoring capability enabling management to view departmental tmental

data instantly data instantly

�� Data is keyed once, rather than being reData is keyed once, rather than being re--keyed into different systems. keyed into different systems.

�� Supply chain flow improves as employees are able to quickly acceSupply chain flow improves as employees are able to quickly access inventory ss inventory and shipping information for customers. and shipping information for customers.

�� Detailed records of customer transactions are instantly availablDetailed records of customer transactions are instantly available to customer e to customer service and sales employees through the ERP software, decreasingservice and sales employees through the ERP software, decreasing order time order time and promoting upand promoting up--selling opportunities. selling opportunities.

�� Data lagData lag--time is eliminated due to the realtime is eliminated due to the real--time delivery of data Enterprise time delivery of data Enterprise software. Downloading data from one system to another is no longsoftware. Downloading data from one system to another is no longer needed. er needed.

�� Procurement and sales department communication improves, decreasProcurement and sales department communication improves, decreasing the ing the overhead costs of keeping inventory surpluses. overhead costs of keeping inventory surpluses.

�� Cash collection capabilities increase; late or nonCash collection capabilities increase; late or non--paying accounts prompt paying accounts prompt immediate updates through the ERP software system, not only to rimmediate updates through the ERP software system, not only to receivables eceivables departments, but to sales as well. departments, but to sales as well.

�� Orders arrive in realOrders arrive in real--time from sales to the manufacturing plant. time from sales to the manufacturing plant.

�� Automation of manufacturing processes leads to increased productAutomation of manufacturing processes leads to increased productivity.ivity.

�� Reduction or elimination of reliance on paper documents Reduction or elimination of reliance on paper documents



�� A complete CRMA complete CRM suitesuite including sales force including sales force automation, marketing and service management automation, marketing and service management

�� Small business financial managementSmall business financial management

�� Retail management and point of saleRetail management and point of sale

�� Integrated contact management, accounting and Integrated contact management, accounting and online services packaged with online services packaged with Microsoft Office Microsoft Office

�� Broad business management suites including Broad business management suites including financial management, supply chain financial management, supply chain management and customer relationship management and customer relationship management functionalitymanagement functionality



ItIt’’s not only where Microsoft Dynamics s not only where Microsoft Dynamics stands todaystands today…….but rather .but rather WHERE WE WHERE WE ARE HEADEDARE HEADED that is the difference that is the difference

between between USUS & & THEMTHEM……..



Sara,Sara,CFOCFO

Benjamin,Marketing

Julia,Julia,SystemsSystems

Kevin, Kevin, Account Mgr.Account Mgr.

Inga,Purchasing

Business Business connectionsconnections

Operational Operational excellenceexcellence

Product/service Product/service leadership leadership

Customer Customer relationshipsrelationships

PersonalPersonalProductivityProductivity

ITIT

FinanceFinance

OperationsOperations

Sales & MarketingSales & Marketing

Business Business Process Process

AutomationAutomation



Our PassionOur Passion

�� Applies to all customer segmentsApplies to all customer segments

�� Software innovation can Software innovation can yield simplicityyield simplicity

�� Central management Central management and deploymentand deployment

�� Best ROI Best ROI



Executing on our Vision forExecuting on our Vision for

23 years business 23 years business applications applications experienceexperience

Established 9,251 Established 9,251 partnerpartner ecosystemecosystem

275,000 customers 275,000 customers worldwideworldwide



"Things should be made as "Things should be made as simple as possible, but no simple as possible, but no simpler." simpler."

---- Albert Einstein Albert Einstein



Innovation ValueInnovation Value



�� Focused on customer needFocused on customer need

�� Building bridges between structured Building bridges between structured and unstructured workand unstructured work



�� Problem:Problem:

�� Too much data, not Too much data, not enough informationenough information

�� Analysis packages Analysis packages ““boltedbolted--onon”” or not or not broadly availablebroadly available

�� Business Business intelligenceintelligence

�� Interactive reportsInteractive reports



Process Process modelmodel

FormsForms

Visual Visual modeling toolmodeling tool

Data Data modelmodel

RoleRole--based based formsforms

LogicLogicData Data modelmodel



�� Modular Process Modular Process ConfigurationConfiguration

�� Enhanced Visual Enhanced Visual Studio.NET toolsStudio.NET tools

�� Enhanced User Enhanced User Experience Experience

�� ““Best ofBest of”” Process Process LibraryLibrary

�� Role based user Role based user experienceexperience

�� Portals and Portals and CollaborationCollaboration

�� SQL based SQL based contextual business contextual business intelligenceintelligence

�� Web service based Web service based composition & composition & integrationintegration

ConvergedConverged

SuiteSuite

&&



Integrated InnovationIntegrated Innovation

Development Tools

ISVs

Customer Customer Relationship Relationship ManagementManagement

Supply Chain Supply Chain ManagementManagement

Financial Financial ManagementManagement AnalyticsAnalytics

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