part 4 operational plan 16-17 · 130,606 total expenses from continuing operations 136,369 142,208...

119THE HILLS SHIRE PLAN - OPERATIONAL PLAN 2016- 2017

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OPERATIONAL PLAN 2016-2017

THE HILLS SHIRE COUNCIL | WWW.THEHILLS.NSW.GOV.AU

120 THE HILLS SHIRE PLAN - OPERATIONAL PLAN 2016 - 2017

The Hills Shire Council is pleased to present its 2016 - 2017 Operational Plan.

This document details Council’s actions outlined in the Operational Plan and identifi es activities that Council will undertake within the next fi nancial year.

PART 4OPERATIONAL PLAN

• History of Our Shire

• Strategic Direction

• Mayor’s Statement

• Our Councillors

• From the General Manager

• Financial Overview

• Our Delivery Program

• Cemetery• Civic Events• Community Facilities &

Services• Compliance• Customer Service• Planning• Hills Community Care• Long Day Care• Infrastructure• Resource Recovery• Other

PART 2DELIVERY PROGRAM

PART 3RESOURCING STRATEGY

PART 1HILLS FUTURE

• Workforce Strategy• Asset Management

Strategy• Long Term

Financial Plan

PART 5FEES & CHARGES

• Vision

• Themes

• Outcomes

• Strategies

• Measures

• 2016-2017 Budget by Themes

• Inputs

• Outputs

• Performance Measures

OPERATIONAL PLAN 2016-2017


CONTENTS

Budget Summary 122

Income Statement 123

Recurrent Income by Program 124

Recurrent Expenditure by Program 125

2016-17 Budget Inputs & Outputs by Theme

- Proactive Leadership 126

- Vibrant Communities 137

- Balanced Urban Growth 148

- Protected Environment 153

- Modern Local Economy 157

THE HILLS SHIRE COUNCILOPERATIONAL PLAN 2016 - 2017

Email: [email protected]

Phone: (02) 9843 0555

The Hills Shire Council

PO Box 7064 Baulkham Hills BC NSW 2153

www.thehills.nsw.gov.au

Caddies Creek, Rouse Hill


2014-2015 Actual BUDGET SUMMARY $

2015-2016 Apr Budget

Draft Budget FY 16/17

(Public Exhibition)

Amended Budget FY

16/17

Recurrent Operations

(29,519) Operating Result (24,073) (26,424) (18,079)

(3,534) Net Result Surplus / [Deficit] (32) (72) (72)

Capital Purchases

Section 94(60,752) (117,452) (113,313) (113,313)

(69,347) Total Income (70,433) (27,208) (27,208)

(117,452) Section 94 Balance Surplus/(Deficit) (113,313) (29,136) (29,253)

Capital Works


Net Result Surplus / [Deficit]

Property Development


Net Result Surplus / [Deficit]

154,548 Total Budgeted Expenditure 265,615 268,406 256,555

BUDGET SUMMARY


INCOME STATEMENT

2014-2015 Actual INCOME STATEMENT $'000

2015-2016 Apr Budget

Draft Budget FY 16/17

(Public Exhibition)

Amended Budget FY

16/17

Income from Continuing Operations

Revenue:

(94,327) Rates & Annual Charges (97,614) (102,337) (87,771)

(17,710) User Charges & Fees (21,244) (19,881) (18,415)

(9,872) Interest & Investment Revenue (5,359) (5,496) (5,496)

(130,014) Other Revenues (4,648) (3,403) (3,356)

(20,076) Grants & Contributions - Operating Purposes (17,827) (17,153) (16,001)

(102,963) Grants & Contributions - Capital Purposes (71,817) (28,923) (28,923)

Other Income:

(4,312) Net gains from the disposal of assets (7,617) (558) (558)

(379,275) Total Income from Continuing Operations (226,126) (177,751) (160,520)

Expenses from Continuing Operations

49,585 Employee Benefits & On-Costs 52,708 55,956 53,575

0 Borrowing Costs 0 - 0

29,221 Materials & Contracts 31,284 30,129 26,970

20,233 Depreciation & Amortisation 13,749 20,361 19,160

31,566 Other Expenses 38,627 35,762 32,416

130,606 Total Expenses from Continuing Operations 136,369 142,208 132,121

(248,669)Operating Result (Surplus)/Deficit from Continuing Operations (89,757) (35,543) (28,399)

(145,706)Net Operating Result (Surplus)/Deficit before Grants and Contributions provided for Capital Purposes (17,940) (6,620) 524


RECURRENT INCOME BY PROGRAM

2014-2015Actual STATEMENT OF INCOME BY PROGRAM $'000

2015-2016Apr Budget

Draft Budget FY16/17

(Public Exhibition)

AmendedBudget FY

16/17

Recurrent Income

(68,739) 10 - General Management (71,439) (73,722) (63,544)

(90) 12 - Internal Audit & Risk Management (188) 0 0

(4) 13 - Executive Services (5) (1) (1)

(12,909) 21 - Financial Operations (11,667) (11,861) (11,007)

(2,734) 22 - Infrastructure & Transport Planning (2,624) (2,629) (2,368)

(36) 24 - Workforce Strategy & Business Improvement (10) 0 0

(897) 25 - Forward Planning (1,127) (672) (672)

(60) 26 - Community Planning & Special Infrastructure Project (53) (54) (54)

(208) 31 - Legal Services (180) (56) (56)

(1,642) 32 - Property Development & Management (3,314) (3,136) (3,070)

(5,387) 34 - Children's Services (5,690) (5,642) (4,492)

(561) 51 - Fire Control (506) (497) (497)

(1) 53 - Infrastructure Projects 0 0 0

(447) 55 - Fleet Management (452) (433) (433)

(2,592) 59 - Place Management (2,308) (1,882) (1,882)

(2,710) 71 - Development Assessment Services (2,601) (2,427) (2,427)

(3,557) 72 - Subdivision & Development Certification (4,552) (3,928) (3,928)

(545) 73 - Environmental Health Services (469) (487) (487)

(24,671) 74 - Resource Recovery (25,746) (27,931) (23,804)

(1,097) 75 - Regulatory Services (1,444) (1,130) (1,130)

(2) 81 - Information Technology (2) 0 0

(1) 82 - Customer Relations (1) (1) (1)

(3,831) 84 - Community & Economic Development (4,388) (4,359) (3,828)

(622) 85 - Library Services (637) (606) (542)

(6,552) 35 - Hills Community Care (7,290) (6,817) (6,817)

(139,892) Total Recurrent Income (146,693) (148,270) (131,040)


RECURRENT EXPENDITURE BY PROGRAM

2014-2015Actual STATEMENT OF EXPENDITURE BY PROGRAM $'000

2015-2016Apr Budget

Draft Budget FY16/17

(Public Exhibition)

AmendedBudget FY

16/17

Recurrent Expenditure

3,129 10 - General Management 3,115 3,165 3,165

571 12 - Internal Audit & Risk Management 702 664 664

1,301 13 - Executive Services 1,406 2,262 2,262

365 20 - Strategic Planning Group Support 397 411 411

7,562 21 - Financial Operations 7,788 8,201 7,797

5,990 22 - Infrastructure & Transport Planning 7,867 6,504 6,242

1,196 23 - Marketing & Communications 1,188 1,224 1,224

1,876 24 - Workforce Strategy & Business Improvement 1,898 1,813 1,813

3,685 25 - Forward Planning 3,919 4,180 4,180

1,903 26 - Community Planning & Special Infrastructure Project 1,762 1,712 1,712

632 31 - Legal Services 502 502 502

2,740 32 - Property Development & Management 3,917 2,988 2,988

5,226 34 - Children's Services 5,795 5,672 4,675

3,400 51 - Fire Control 3,855 3,810 3,810

1,056 53 - Infrastructure Projects 1,206 1,333 1,333

4,030 55 - Fleet Management 4,532 4,293 4,293

5,401 58 - Community Buildings 6,347 6,926 6,724

27,603 59 - Place Management 30,138 29,820 27,258

434 70 - Environment & Planning Group Support 425 435 435

4,885 71 - Development Assessment Services 5,789 5,630 5,630

3,143 72 - Subdivision & Development Certification 3,409 3,416 3,416

3,142 73 - Environmental Health Services 3,139 3,193 3,193

24,810 74 - Resource Recovery 27,067 27,931 23,804

3,205 75 - Regulatory Services 3,145 3,318 3,318

425 80 - Customer Services Group Support 389 391 391

5,189 81 - Information Technology 5,487 6,078 6,078

3,333 82 - Customer Relations 3,436 3,426 3,426

11,911 84 - Community & Economic Development 12,378 12,975 12,975

6,568 85 - Library Services 6,652 6,976 6,368

8,884 35 - Hills Community Care 9,106 8,821 8,821

(43,223) Internal Recoveries (44,137) (46,225) (45,949)

110,372 Total Recurrent Expenditure 122,619 121,847 112,961

Externally/Internally Restricted Income


PROACTIVE LEADERSHIP

Our outcome of Proactive Leadership seeks to value our customersand achieve prudent fi nancial management and sound governance.

WHERE WE ARE NOWHills Future is our long term Community Strategic Plan that directs our four year Delivery Program and annual budgets. Council is committed to delivering the outcomes of Hills Future.

Our strong fi nancial position has continued over many years.

• Continuing to lobby State and Federal Governments around infrastructure and transport needs to manage projected growth eg;

• Western Sydney Light Rail route - Parramatta via Carlingford to Macquarie Park.

• Determine the utilisation of shop front space available at stage 3 QIC (Castle Towers) development.

• Continuing to inform and educate the community about the signifi cant changes occurring in and around the Sydney Hills including the impacts of population growth and the construction of the Sydney Metro Northwest.

• Continuing to develop media strategies that include all methods of communication - print, social media, online etc.

CHALLENGES FOR TOMORROW

The following pages up to page 159 were placed on public exhibition prior to the proclamation that was made by the NSW Government on 12 May and doesn’t refl ect the amended budget.


Principal Activity Corporate Management

ActionNo.

Output/Action Description Description

100.01 Corporate Management GM To provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council

100.02 PA Support GM To provide support and assistance to general management and councillors100.03 Contribution to Department of

Environmental PlanningContribution to Sydney Regional Development Fund as section 143 of the Environment Planning and Assessment Act

110.01 Reoganisation To provide for workplace and regulatory reform, EBA bonuses, maternity leave payments and unfunded positions

200.01 Strategic Planning Group (SPG) Mgt

To provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council

700.01 Environment & Planning Group (EPG) Mgt


800.01 Customer Services Group (CSG) Mgt


ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

100.01 Corporate Management GM 674 0 0 130 876 1,680 0 1,680100.02 PA Support GM 339 0 0 45 444 828 0 828100.03 Contribution to DEP 0 0 0 307 0 307 0 307100.99 Internal Recovery GM 0 0 0 0 -1,595 -1,595 0 -1,595110.01 Reorganisation 0 350 0 0 0 350 0 350200.01 Corporate Mgt Contribution - SPG 368 0 6 3 34 411 0 411200.99 Internal Recovery -SPG 0 0 0 0 -411 -411 0 -411700.01 Corporate Management

Contribution - EPG317 0 6 6 106 435 0 435

700.99 Internal Recovery - EPG 0 0 0 0 -435 -435 0 -435800.01 Corporate Management

Contribution - CSG304 0 9 3 75 391 0 391

800.99 Internal Recovery - CSG 0 0 0 0 -391 -391 0 -3912,001 350 21 495 -1,296 1,570 0 1,570

Project Description $0003001 Research & Development - EPG 63001 Research & Development - SPG 63001 Special Needs GAP Subsidy 9Total 21


Principal Activity Property Development & Management

ActionNo.


132.01 Property Lease Supervise the effective management of cottages in Council's rental portfolio and negotiate leases and tenancy agreements for other Council buildings, land and facilities

320.01 Property Development Implement the development strategy adopted by Council for operational land holdings

Performance Measures Target 2016/2017Implement Adopted Actions / Milestones for Operational Land as Resolution of Council (Property Development)

85%

Implement Adopted Actions / Milestones for Operational Land as Resolution of Council (Property Management)

85%

Occupancy of Rented Property 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

132.01 Property Lease 97 0 0 21 1,704 1,823 -3,136 -1,314320.01 Property Development 645 15 161 35 309 1,165 0 1,165

742 15 161 56 2,013 2,988 -3,136 -148

Project Description $0003012 Withers Road Bio Banking Agreement 453020 Sophia Doyle & William Joyce Mgmt Plan Actions 116Total 161


Principal Activity Financial Operations

ActionNo.


140.02 Contract and Procurement Management

Monitor and maintain contracts and catalogues for the provision of goods and services to council

210.01 Integrated Planning, Reporting and Financial Control

Manage the development, implementation and review of Council's Community Strategic Direction, Delivery Program and Operations Plan and Long Term Financial Plans; monitor budgets; cash flows and provide financial advice and information across Council

830.01 Expenditure and Revenue Record financial transactions and produce Annual Statement of Accounts and financial reports, reconciliation of bank statements and Council Investments

831.01 Payroll Maintain and manage payment of Council staff and update payroll system promptly and accurately

833.01 Rates Collect and levy waste management charges and monitor, issue notices and recover outstanding rates and charges

Performance Measures Target 2016/2017Contract Renewals on Time 100%% Variation to Budget (Recurrent Expenditure) 5%% Variation to Budget (Recurrent Income) 5%Payments Paid Electronically 70%Return on Investment (ROI) Margin > 0.2% above 95%Rates Outstanding 3.5%Payroll Processes Completed Within Agreed Timeframe 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

140.02 Contract and Procurement Management

211 0 0 346 56 613 0 613

210.01 Integrated Planning, Reporting and Financial Control

844 0 65 15 222 1,148 0 1,148

210.99 Internal Recovery 0 0 0 0 -1,761 -1,761 0 -1,761830.01 Expenditure and Revenue 1,056 80 4 431 389 1,960 -178 1,782830.99 Expenditure Internal Recovery 0 0 0 0 -1,570 -1,570 0 -1,570831.01 Payroll 541 0 0 3 73 617 0 617831.99 Payroll Internal Recovery 0 0 0 0 -835 -835 0 -835833.01 Rates Levy Mgt 636 0 0 2,731 497 3,864 -808 3,056833.99 Rates Internal Recovery 0 0 0 0 -2,867 -2,867 0 -2,867

3,288 80 70 3,526 -5,795 1,169 -986 183

Project Description $0003001 Inventory Damaged Goods 43006 Long Term Planning 65Total 70


Principal Activity Infrastructure Projects

ActionNo.


530.01 Capital Works Project Management

Manage and monitor the delivery of new and existing infrastructure as detailed in the Capital Works Program

Performance Measures Target 2016/2017Capital Works Completed on Time (Number of Jobs) 90%Capital Works Program Projects Completed (Dollar Terms) 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

530.01 Capital Works Project Management

310 0 0 40 983 1,333 0 1,333

530.99 Internal Recovery 0 0 0 0 -1,333 -1,333 0 -1,333310 0 0 40 -350 0 0 0

Principal Activity Workforce Strategy & Business Improvement

ActionNo.


240.01 Recruitment & Retention Implement initiatives to decrease time to fill vacancies240.03 Workplace Safety Implement initiatives to decrease lost time injury frequency and achieve zero

harm workplace240.04 Workplace Relations Provide managers with people management advice to assist achievement of

business outcomes240.05 Learning & Organisational

DevelopmentImplement a program to provide relevant training and increase the hours of training per employee

Performance Measures Target 2016/2017Average Number of Days Lost to Absences (Ex) 7Days Lost due to Workplace Injuries 300Lost Time Injury Frequency Rate 11%Percentage of Staff Retained (Ex) 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

240.01 Recruitment & Retention 460 0 42 2 109 612 0 612240.03 Workplace Safety 230 0 71 1 55 357 0 357240.04 Workplace Relations 230 0 0 1 55 285 0 285240.05 Learning & Organisational

Development503 0 0 1 55 558 0 558

240.99 Internal Recovery 0 0 0 0 -1,813 -1,813 0 -1,8131,422 0 113 5 -1,540 0 0 0

Project Description $0003001 Recognition Scheme Expenses 423002 Risk Mngt - OHS 71Total 113


Principal Activity Information Technology

ActionNo.


821.01 IT Infrastructure Implement initiatives to provide infrastructure and maintain security procedures to support Council's IT needs

821.02 Application Support Implement initiatives to align Council's information and technology applications with industry direction and business needs

Performance Measures Target 2016/2017Mystery Shopper Score 85%Completed IT Incidents within 2 Days (Ex) 60%% Customer Enquiries Resolved at the Helpdesk Compared to Total Number of Calls to the Helpdesk (Ex)

62%

Number of Unscheduled Corporate System Outages 7Organisation Satisfaction with IT 83%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

821.01 IT Infrastructure 1,053 243 56 1,334 142 2,828 0 2,828821.02 Application Support 1,053 1,626 169 260 142 3,250 0 3,250821.99 IT Internal Recovery 0 0 0 0 -6,248 -6,248 0 -6,248

2,106 1,870 226 1,594 -5,965 -170 0 -170

Project Description $0003001 IT Minor Expenses 563002 Business Requirement 169Total 226

Principal Activity Land & Spatial Information

ActionNo.


251.01 Property Addressing Allocate property house numbers and name streets and suburbs. Improve online self service facilities via the web

251.02 Provide Maps Provide customised maps. Provide online interactive map services via the web to our customers

251.03 Subdivision Updates Capture and update land information data. Improve property data accuracy to provide complete information to our customers

Performance Measures Target 2016/2017Subdivision Updates Completed in 1.5 Days 75%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

251.01 Property Addressing 108 0 0 1 20 130 0 130251.02 Provide Maps 236 0 0 3 44 283 -1 282251.03 Sub Division Updates 148 0 0 2 27 177 0 177251.99 Internal Recovery 0 0 0 0 -588 -588 0 -588

492 0 0 6 -497 1 -1 0


Principal Activity Executive Services

ActionNo.


130.01 Coordinate Exec Services & Council Meetings

Provide support services to Council and the organisation and produce business papers and minutes

131.01 Councillors Expenses To provide leadership services to the community in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of resources of Council

131.02 Election Expenses Provided for local Government election which is held every four years

Performance Measures Target 2016/2017Average Time (Hrs) to Distribute Minutes to Group 48Average Number of Business Days Taken to Process Formal GIPA Applications 4

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

130.01 Coordinate Exec Services & Council Meetings

428 0 0 22 300 749 -1 748

130.99 Exec Services Internal Recovery 0 0 0 0 -748 -748 0 -748131.01 Councillors Expenses 0 0 21 638 25 684 0 684131.02 Election Expenses 0 0 829 0 0 829 0 829

428 0 850 660 -424 1,514 -1 1,513

Project Description $0003001 Councillors' Information Brochure 213002 Election Costs 829Total 850


Principal Activity Customer Service

ActionNo.


823.02 Reception Greeting and reception for customers, visitors and deliveries at Council's Administration Centre

823.04 Duty Development Service Specialist preliminary advice for development enquiries and lodgement823.05 Face to Face Customer Service Customer Services delivered across the Counter at Council's Administration

Centre823.06 Telephone Customer Service Customer Services delivered over the phone through Council's Contact

Centre823.07 Mail Processing Sort and distribute council mail823.08 Electronic Management of

DocumentsThe processing of all forms of documents into the Electronic Document Management System and electronically routing to relevant officers for action and information

Performance Measures Target 2016/2017Overdue Correspondence across Organisation 5%Enquiries Resolved at First Point of Contact (Ex) 80%% of customers satisfied after interaction with Customer Service Centre staff 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

823.02 Reception 71 0 0 1 25 97 0 97823.04 Duty Development Service 189 0 0 2 67 258 0 258823.05 Face to Face Customer Service 566 0 0 5 201 773 -1 771823.06 Telephone Customer Service 850 0 0 8 301 1,159 0 1,159823.07 Mail Processing 118 5 0 158 42 323 0 323823.08 Electronic Management of

Documents566 0 45 5 201 818 0 818

823.99 Internal Recovery 0 0 0 0 -3,425 -3,425 0 -3,4252,360 5 45 179 -2,589 1 -1 0

Project Description $0003001 GRR Storage 343003 Scanning Historic Data 12Total 45


Principal Activity Internal Audit & Risk Management

ActionNo.


120.01 Risk Management Implement the Risk Management Strategy and Annual Risk Management Plan, and manage Council's insurance portfolio

120.02 Internal Audits Implement the Internal Audit Strategic Plan and Annual Internal Audit Program adopted by the Audit Committee

Performance Measures Target 2016/2017Audits Completed in Annual Audit Program 90%Implemented Annual Risk Management Plan 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

120.01 Risk Management 123 0 162 1 32 318 0 318120.02 Internal Audits 184 10 35 68 48 346 0 346

307 10 197 69 81 664 0 664

Project Description $0003001 Excess Vehicles 453002 Excess Public Liabilties 1173003 Int Auditor Co-Sourcing 35Total 197

Principal Activity Legal Services

ActionNo.


310.01 Manage Court Matters File management of litigation matters kept in-house and administration of matters referred to external solicitors

310.02 Undertake Litigation Keep litigation in - house and manage external matters310.03 Perform Legal Research and

Provide AdviceProvide legal research and advice on Council matters

Performance Measures Target 2016/2017Legal Advice Provided within 14 Days of Instructions 90%Local Court Prosecutions Commenced within 14 days of Instructions 81%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

310.01 Manage Court Matters 188 0 0 4 84 275 0 275310.02 Undertake Litigation 27 0 0 1 12 39 -56 -17310.03 Perform Legal Research and

Provide Advice54 0 109 1 24 188 0 188

310.99 Internal Recovery 0 0 0 0 -446 -446 0 -446268 0 109 5 -326 56 -56 0

Project Description $0003001 Legal Set Up 109Total 109


Principal Activity Communications & Marketing

ActionNo.


231.01 Reports & Publications Engage the community and promote Council programs, services and activities through well presented and branded promotional materials that are accessible to different groups in the Shire

231.02 Public Relations Proactively inform residents of Council's activities and services through targeted campaigns and promotional activities

231.03 Media Relations Provide information to the media through media releases, responding to media enquiries and media campaigns, maintain media relationships

231.04 Website Management Maintain a professional website presence that provides access to Council information for all sectors of the community

231.05 Printing Provide a multi-purpose printing service to Council

Performance Measures Target 2016/2017% Customer Satisfied with Council Website 75%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

231.01 Reports & Publications 192 0 0 4 91 287 0 287231.02 Public Relations 64 0 46 1 30 142 0 142231.03 Media Relations 128 0 119 3 61 311 0 311231.04 Web Site mgmt 128 0 0 3 61 192 0 192231.05 Printing 128 0 101 3 61 293 0 293

639 0 267 15 303 1,224 0 1,224

Project Description $0003001 Publications 1193003 Public Relations 463012 Printing Materials Stationery 101Total 267


Principal Activity Fleet Management

ActionNo.


551.01 Minor Plant Carry out maintenance including repairs and inspections to all Council fleet552.01 Motor Vehicle Carry out maintenance including repairs and inspections to all Council fleet553.01 SES Plant Carry out maintenance including repairs and inspections to all Council fleet554.01 Bushfire Plant Carry out maintenance including repairs and inspections to all Council fleet555.01 Hills Community Care Plant Carry out maintenance including repairs and inspections to all Council fleet556.01 Major Plant Carry out maintenance including repairs and inspections to all Council fleet

Performance Measures Target 2016/2017Hours of Major Plant Utilised 38100

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

551.01 Minor Plant 82 57 0 79 37 255 0 255551.99 Minor Plant Internal Recovery 0 0 0 0 -191 -191 0 -191552.01 Motor Vehicle 265 443 0 195 149 1,051 -374 677552.99 Motor Vehicles Internal Recovery 0 0 0 0 -1,411 -1,411 0 -1,411553.01 SES Plant 4 26 0 3 15 48 0 48553.99 SES Plant Internal Recovery 0 0 0 0 -48 -48 0 -48554.01 Bushfire Plant 85 150 0 16 31 281 0 281554.99 Bushfire Plant Internal Recovery 0 0 0 0 -281 -281 0 -281555.01 Hills Community Care Plant 26 121 0 17 0 164 0 164555.99 HCC Plant Internal Recovery 0 0 0 0 -164 -164 0 -164556.01 Major Plant 413 982 0 265 832 2,493 -59 2,434556.99 Major Plant Internal Recovery 0 0 0 0 -3,681 -3,681 0 -3,681

874 1,779 0 575 -4,713 -1,485 -433 -1,917


VIBRANT COMMUNITIES

WHERE WE ARE NOWIn 2014 - 2015 we developed a Cultural Action Plan to include performance, art and exhibition space that will allow us to boost major events and cultural experiences in the Sydney Hills.

Council is facilitating a connected and supported community with access to a range of services and facilities that contribute to health and wellbeing. We provide quality, cost effective long day care services and services for the frail aged through Hills Community Care.

Our outcome of Vibrant Communities ensures public spaces are attractive, safe and well maintained providing a variety of recreational and leisure activities that support an active lifestyle. A connected and supported community with access to a range of services and facilities that contribute to health and wellbeing.

• Providing suffi cient active open space over the next 2 - 3 years until new fi elds are constructed.

• Tapping into the skills and ideas of our volunteers for the benefi t of our community.

• Implementing new solutions for customer self service of venue and tennis court hire.



Principal Activity Asset Planning

ActionNo.


224.01 Buildings Strategic Asset Management

Plan, forecast, develop and monitor community assets and asset management system and plans

224.02 Roads and Traffic Strategic Asset Management


224.03 Parks Strategic Asset Management


Performance Measures Target 2016/2017Buildings Rated in a Satisfactory Condition 60%Park Assets Rated in a Satisfactory Condition 75%Playgrounds Rated in a Satisfactory Condition 80%Playing Fields Rated in a Satisfactory Condition 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

224.01 Buildings Strategic Asset Management

311 0 0 2 100 413 0 413

224.02 Roads and Traffic Strategic Asset Management

415 0 260 2 133 810 -57 753

224.03 Parks Strategic Asset Management

311 0 59 2 100 472 0 472

1,038 0 318 6 333 1,695 -57 1,638

Project Description $0003002 Engagement Strategies 393004 Promotion of Cycleway Facilities 23008 Pavement Geotechnical Investigations 1523009 Playground inspections to Australian Standards 203017 Pavement Network Survey 753018 Level 2 Bridge Inspections 30Total 318


Principal Activity Facilities Operations

ActionNo.


580.01 Manage Community Buildings Maintain Community Buildings580.02 Council Operational Building Maintain Operations Centre Buildings580.03 Community Centre Maintain Community Facilities580.04 Aged & Disability Service

FacilitiesMaintain Aged and Disabled Facility Buildings

580.05 Library Facilities Maintain Library Facilities Buildings580.06 Childcare & Baby Health Facilities Maintain Childcare & Pre-school Facility Buildings580.07 Amenities & Sports Facilities Maintain Amenities & Sports Facility Buildings580.08 Rural Fire Station Maintain Rural Fire Station Buildings580.09 Rented Properties Maintain Rented Property Buildings580.11 Swimming Pool Maintain Swimming Facility

Performance Measures Target 2016/2017Customer Requests Completed on Time (Buildings Infrastructure Maintenance) 90%Maintenance Contracts Renewed on Time 100%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

580.01 Manage Community Buildings 963 0 0 118 260 1,341 0 1,341580.02 Council Operational Building 0 1,066 0 331 0 1,396 0 1,396580.03 Community Centre 0 852 0 265 0 1,117 0 1,117580.04 Aged & Disability Services

Facilities0 213 0 66 0 279 0 279

580.05 Library Facilities 0 639 0 198 0 838 0 838580.06 Child Care & Baby Health

Facilities0 426 0 132 0 559 0 559

580.07 Amenities & Sports Facilities 0 426 0 132 0 559 0 559580.08 Rural Fire Station 0 213 0 66 0 279 0 279580.09 Rented Properties 0 213 0 66 0 279 0 279580.11 Swimming Pool 0 213 0 66 0 279 0 279580.99 Internal Recovery 0 0 0 0 -9,809 -9,809 0 -9,809

963 4,262 0 1,441 -9,549 -2,883 0 -2,883


Principal Activity Library Services

ActionNo.


822.01 Library Lending Services Provide high quality lending service822.02 Library

Activities/Programs/CoursesEncourage community participation in a diverse program of activities that target a range of ages and cultures and support life long learning opportunities

822.03 Library Information Services & Resources

Provide access to a wide range of multimedia information resources to support general and educational needs

822.04 Library Council Services Provide community access to the full range of Council Services including payments, applications and information

822.05 Library A Place to Study & Read Provide safe, welcoming spaces that support the recreational and study needs of the community

Performance Measures Target 2016/2017Customer Satisfaction - Collection Services (Library Services) (Ex) 80%% of loans processed through self-service kiosks 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

822.01 Lending Services 1,655 15 130 345 1,063 3,208 -550 2,658822.02 Activities/Programs/Courses 515 3 33 72 331 954 -55 899822.03 Information Services & Resources 883 8 45 173 567 1,676 0 1,676822.04 Council Services 294 3 0 68 189 555 0 555822.05 A Place to Study & Read 331 2 0 37 213 583 0 583

3,679 31 208 696 2,362 6,976 -606 6,370

Project Description $0003001 Promotional Activities 223002 Bookcovers 943003 Holiday Activities 113004 Serials and Newspapers 313005 Library Online Database 223006 Customer Printing Expenses 133010 Oral History Project 15Total 208


Principal Activity Children's Services

ActionNo.


340.01 Manage Childcare Centres Develop Council's six long day care centres to sustainable outcomes and develop service performance to high quality industry standards

341.01 Balcombe Heights Childcare Centre

Manage Balcombe Heights Childcare Centre to sustain high quality services

342.01 Castle Glen Childcare Centre Manage Castle Glen Childcare Centre to sustain high quality services343.01 Ellerman Childcare Centre Manage Ellerman Childcare Centre to sustain high quality services344.01 Eurambie Park Childcare Centre Manage Eurambie Heights Childcare Centre to sustain high quality services345.01 Excelsior Ave Childcare Centre Manage Excelsior Ave Childcare Centre to sustain high quality services346.01 North Rocks Childcare Centre Manage North Rocks Childcare Centre to sustain high quality services

Performance Measures Target 2016/2017Unpaid fees not to exceed 2% of revenue 2%Occupancy Ratio (CCC) 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

340.01 Manage Child Care Centres and HCC

279 0 0 63 239 581 0 581

340.99 Manage Child Care Centres Internal Recovery

0 0 0 0 -127 -127 0 -127

341.01 Balcombe Heights Child Care Centres

690 102 0 25 17 834 -949 -115

342.01 Castle Glen Child Care Centres 613 172 0 29 17 832 -944 -112343.01 Ellerman Child Care Centres 583 94 0 35 17 730 -704 26344.01 Eurambie Park Child Care

Centres680 113 0 26 17 835 -947 -112

345.01 Excelsior Ave Child Care Centres 690 111 0 28 17 846 -945 -99346.01 North Rocks Child Care Centres 827 140 0 31 17 1,014 -1,153 -139

4,362 732 0 237 214 5,545 -5,642 -97


Principal Activity Community Services

ActionNo.


840.03 Community Development Support Community Groups growth, facilitate community development, and engagement on community issues and planning needs

840.04 Pensioner Subsidy Pensioner subsidy provided on rates840.06 Hills Community Grants Grants and Donations which provides financial assistance for community

programs and events840.07 Volunteers Management Supporting the Council volunteer program to grow the community's

connection with council for education, community involveent and upskilling opportunities

840.08 Cultural and Heritage Support community outcomes in Culture, Heritage and Sport to assist in growth, facilitate community development, and engagement on issues and planning needs

Performance Measures Target 2016/2017Customer Satisfaction with Community Engagement 85%% Council Volunteer Satisfaction in Interaction with Council 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

840.03 Community Development 156 0 102 6 645 908 -89 819840.04 Pensioner Subsidy 0 0 0 0 1,870 1,870 -1,029 842840.06 Hills Community Grants 39 0 0 205 161 405 0 405840.07 Volunteers Management 39 0 223 2 161 425 0 425840.08 Cultural and Heritage 78 0 81 3 322 485 0 485

312 0 406 215 3,159 4,092 -1,117 2,975

Project Description $0003033 Sports Culture and Heritage 813035 Schools and Youth 413036 Volunteers Program 2233037 CS Capacity Building 61Total 406


Principal Activity Community Facilities Hire

ActionNo.


842.01 Hire Council indoor venues including major venues

Effectively manage Council Facilities bookings and initiate strategies that will increase occupancy level

842.02 Hire Council outdoor venues including major venues

Effectively manage parks/club bookings and initiate strategies that will increase occupancy level of Council's parks/reserves

842.03 Hire tennis venues Effectively manage tennis venues bookings and initiate strategies that will increase occupancy level

842.05 Manage cemeteries Coordinate the selling and inquiries from consumers in relation to Castle Hill Cemetery and Sackville Cemetery

Performance Measures Target 2016/2017% of Sold Plots entered in to the system within 24 hours of Confirmation of Purchase 96%Customer Satisfaction with Facility / Venue Hire Process 85%Occupancy level of Council Venues 40%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

842.01 Hire Council Indoor Venues including Major Venues

803 150 100 240 3,272 4,565 -2,162 2,403

842.02 Hire Council Outdoor Venues including Major Venues

51 0 0 1 210 262 -267 -5

842.03 Hire Tennis Venues 18 0 57 0 75 151 -232 -81842.05 Manage Cemeteries 46 0 0 1 187 234 -70 164

918 150 157 242 3,744 5,211 -2,732 2,480

Project Description $0003003 Community Facility Upgrade 1003005 Tennis Venues 57Total 157


Principal Activity Fire Control

ActionNo.


510.01 Coordinate Emergency Services Provide effective response to emergency incidents in a safe and timely manner

511.01 SES Operations Facilitate and support the operations and activities of The Hills Shire State Emergency Service Unit

Performance Measures Target 2016/2017High Priority Hazards against Reduction Plans (Ex) 75%Satisfaction Level of Volunteers (RFS) (Ex) 85%Satisfaction Rating of All Training Courses (RFS) (Ex) 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

510.01 Coordinate Emergency Services 0 0 219 2,604 586 3,409 -450 2,959511.01 SES Operations 0 0 22 321 59 401 -47 354

0 0 241 2,925 645 3,810 -497 3,314

Project Description $0003001 RFS Ops & Volunteer Support 1003001 SES Operations 163002 Emergency Management 33002 RFS Learning & Development 263003 Disaster Mgt Comm Awareness 33003 RFS Brigade 263004 RFS Community Safety 67Total 241


Principal Activity HCC Administration

ActionNo.


350.01 HCC Admin Manage Hills Community Care to deliver quality services to frail and aged people in the community

351.01 HCC Admin and Home Services PM

Provide Admin and Home Services to frail and aged people in the community

361.01 HCC Community Transport Provide Community Transport assistance to frail and aged people in the community

362.01 HCC Food Services Provide Food Services to frail and aged people in the community363.01 HCC Transport and Respite PM Provide Transport and Respite Services to frail and aged people in the

community371.01 HCC Home Modifications &

MaintenanceProvide Home Modification Services to frail and aged people in the community

372.01 HCC Lawns Provide Lawn Services to frail and aged people in the community373.01 HCC Domestic Assistance Provide Domestic Assistance for frail and aged people in the community374.01 Allied Health Provide occupational therapy services for frail aged and disabled people in

the community381.01 HCC Dementia Centre Based Deliver centre based programs to support people in the community with

dementia382.01 HCC Dementia In House Deliver home based services to support people in the community with

dementia384.01 HCC Respite Mental Health Provide mental health respite services392.01 HCC SDC & CALD PM Provide Social day care and CALD program services to aged people in the

community

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

350.01 HCC Admin 214 0 2 90 667 973 -57 916350.99 HCC Admin Recovery 0 0 0 0 -916 -916 0 -916351.01 HCC Admin and Home Services

PM140 0 0 0 0 140 0 140

351.99 HCC Admin and Home Services PM Internal Recovery

0 0 0 0 -140 -140 0 -140

361.01 HCC Community Transport 788 0 56 87 609 1,540 -1,037 504361.99 HCC Community Transport

Recovery0 0 0 0 -607 -607 0 -607

362.01 HCC Food Services 230 343 0 30 169 773 -555 218362.99 HCC Food Services Recovery 0 0 0 0 -191 -191 0 -191363.01 HCC Transp and Respite PM 127 0 0 0 9 136 0 136363.99 HCC Transp and Respite PM

Internal Recovery0 0 0 0 -136 -136 0 -136

371.01 HCC Home Modifications & Maint 86 123 0 2 45 257 -230 27371.99 HCC Home Modifications & Maint

Internal Recovery0 0 0 0 -40 -40 0 -40

372.01 HCC Lawns 193 686 0 0 300 1,180 -1,196 -16373.01 HCC Domestic Assistance 69 275 0 0 95 440 -461 -21374.01 HCC Allied Health 73 0 0 0 28 101 -103 -2381.01 HCC Dementia Centre Based 712 37 124 23 882 1,778 -1,924 -146382.01 HCC Dementia In House 582 273 16 0 176 1,047 -901 146384.01 HCC Respite Mental Health 138 167 0 0 49 354 -354 0392.01 HCC SDC & CALD PM 93 0 0 0 9 102 0 102392.99 HCC SDC & CALD PM Internal

Recovery0 0 0 0 -102 -102 0 -102

3,447 1,905 198 232 907 6,689 -6,817 -128

Project Description $0003001 HCT Program Activity Cost 563001 HDCB Prog Activity Costs 111


Principal Activity Environmental Health Services

ActionNo.


731.01 Environment & Health Regulation Provide advice to the community and Council regarding environmental matters

731.02 Approvals, Licensing & Registration

Assess applications and to monitor premises where the health of residents could be affected and for conformity with Council policies and State and Federal legislation to health & environment

731.03 Regulatory Inspections Monitor the state of air, noise and water quality and take steps to remedy undesirable conditions and put in place preventative measures

731.04 Development & Subdivision Advice (PFs)

To provide timely and accurate advice to development assessment team

Performance Measures Target 2016/2017Registered Food Premises Inspected in 12 Months (Env Health Services) 100%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

731.01 Environment & Health Regulation 100 0 26 1 56 183 -75 108731.02 Approvals, Licensing &

Registration299 0 0 3 169 472 -347 124

731.03 Regulatory Inspections 299 0 0 3 169 472 0 472731.04 Development & Subdivision

Advice (PFs)299 0 0 3 169 472 0 472

996 0 26 11 565 1,598 -422 1,176

Project Description $0003002 Water Monitoring & Clean 193003 Large Spill Response Clean Up 6Total 26

Performance Measures Target 2016/2017Hills Community Care Customer Satisfaction 90%

3001 HDIH Prog Activity Costs 163007 HCC Center Based Annual Dinner 123008 HCC Volunteer Development 2Total 198


Principal Activity Development Monitoring

ActionNo.


732.01 Swimming Pool Inspections Carry out inspections of premises and require upgrading of swimming pool fencing in accordance with the Swimming Pool Act 1992

732.02 Investigation / Enforcement / Monitoring

Investigation of complaints of unauthorised building works or complaints relating to enforcement of conditions of consent

732.04 Building Certificates Building Certificate Processing732.05 Fire Safety Monitoring Carry out inspections of premises and to ensure compliance with Fire safety

regulations732.06 Land Use Enforcement Investigation of complaints of unuathorised land use, illegal landfilling,

bushland clearing and complaints relating to enforcement of conditions of consent

Performance Measures Target 2016/2017Gross Days to Determine Building Certificate Applications 40Number of Fire Safety Inspections per Month (Ex) 70Number of Swimming Pool Safety Inspections per Month 130

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

732.01 Swimming Pool Inspections 207 0 0 3 100 310 -45 265732.02 Investigation / Enforcement /

Monitoring324 30 0 5 156 515 -102 413

732.04 Building Certificates 194 0 0 3 93 291 -131 160732.05 Fire Safety Monitoring 259 0 0 4 125 388 -51 337732.06 Land Use Enforcement 311 0 0 5 150 465 0 465

1,296 30 0 20 623 1,969 -328 1,641

Principal Activity Compliance

ActionNo.


733.01 Animal Management Educate the community on responsible pet ownership, the investigation of nuisance animal complaints and the administration and maintenance of the companion animals register

733.02 Road Related Education and Enforcement

Monitor on street and off street parking restrictions, including school zones and the provision of an educational and enforcement service to the community with respect to parking, vehicles load limits and abandoned vehicle offences

733.04 General Investigations Investigation of incidents applicable to public land, including unauthorised signage and asset defect investigations

Performance Measures Target 2016/2017Customer Requests - Investigation of Abandoned Vehicles within 3 days 80%Customer Requests - Investigation of Animal Nuisances within 5 days 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

733.01 Animal Management 276 0 0 58 135 469 -102 367733.02 Road Related Education &

Enforcement355 10 0 75 173 613 -700 -87

733.04 General Investigations 158 0 0 33 77 268 0 268789 10 0 166 385 1,349 -802 548


BALANCED URBAN GROWTH

WHERE WE ARE NOWWe are working on safe, convenient and accessible transport options that enable movement through and within our Shire with a New Automatic Road Analyser (ARAN) vehicle which has led to smarter road maintenance.

Preparation works for traffi c lights at Glenhaven Road and Old Northern Road intersection commenced.

Balanced Urban Growth means safe, convenient and accessible transport options that enable movement through and within our Shire. Responsible planning facilitates a desirable living environment and meets growth targets.


• Improving transport links in the Shire.

• Responding to ongoing reform of the NSW planning systems.

• Providing for sustainable dwelling and employment growth that balances the needs of the economy, community and environment.


Principal Activity Forward Planning

ActionNo.


250.01 Local Strategy & Policy Development

Carry out research and undertake planning studies which provide supporting information for strategic planning decision making. To implement planning policy at a local scale which reflects State and Commonwealth legislative direction

250.02 LEP & DCP Develop, monitor and maintain Council's planning instruments and ensure these plans reflect strategic planning direction and Council's statutory responsibilities. Provide correct and timely advice on planning matters including heritage

250.03 Contributions Planning Incorporate appropriate level of facilities and infrastructure to accommodate development and to monitor and manage developer contributions and related financial systems

250.04 Release Area Planning Plan and implement urban release areas as identified by Local and State Government, provide planning advice and direction in the development of current release areas

250.05 Planning Certificates Provide planning information through the issue of accurate planning certificates pursuant to Section 149 of the Environment Planning Act 1979

250.06 Planning Proposals Assess and process applications for amendments to the Shire Local Environmental Plan

250.07 Development Advice (Part Files) Assessment and providing advice on development applications

Performance Measures Target 2016/2017Re-zoning Applications to Council in 12 Weeks 90%Section 149 Applications Processed within 6 Days 70%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

250.01 Local Strategy & Policy Development

220 7 5 3 163 399 0 399

250.02 LEP & DCP 520 11 0 7 386 924 0 924250.03 Contributions Planning 340 37 0 5 252 634 0 634250.04 Release Area Planning 180 6 0 2 134 322 0 322250.05 Planning Certificates 220 10 0 3 163 396 -618 -222250.06 Planning Proposals 280 2 0 5 208 495 -53 441250.07 Development Advice (Part Files) 240 0 0 3 178 421 0 421

1,999 74 5 28 1,485 3,591 -671 2,920

Project Description $0003003 Contribute Funding for the Convict Trail 5Total 5


Principal Activity Infrastructure & Transport Planning

ActionNo.


220.01 Infrastructure Planning Control traffic speeds, volume and vehicle classification on designated roads and sub arterial network

220.02 Street Lighting Provide street lighting to The Hills Shire

Performance Measures Target 2016/2017Footpaths Rated in a Satisfactory Condition 90%Road Assets Rated in a Satisfactory Condition 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

220.01 Infrastructure Planning 284 11 0 71 207 571 -229 342220.02 Street Lighting 3 0 0 2,893 2 2,898 -737 2,161

286 11 0 2,963 209 3,469 -966 2,503

Principal Activity Community Planning & Special Infrastructure Project

ActionNo.


221.01 Traffic Management Investigate and resolve road safety, traffic and pedestrian management issues

222.01 Asset Management Plan, forecast, develop and monitor community assets and asset management system and plans

260.01 Special Projects Manage Special Projects allocated by the General Manager and/or Group Manager

260.02 Emergency Management Manage Council's role in the prevention, preparedness, response and recovery from emergencies and disasters

260.03 Sydney Metro Northwest Manage Council's relationship with TfNSW and their partners in the delivery of Sydney Metro Northwest

Performance Measures Target 2016/2017Percentage of infrastructure assets condition rated annually 70%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

221.01 Traffic Management 339 0 88 26 188 641 -54 587222.01 Asset Management 569 0 0 14 239 821 0 821260.01 Special Projects 55 0 0 1 27 83 0 83260.02 Emergency Management 55 0 0 1 27 83 0 83260.03 Sydney Metro Northwest 55 0 0 1 27 83 0 83

1,072 0 88 43 508 1,712 -54 1,658

Project Description $0003002 U Turn the Wheel Program 463003 Road Safety projects 43Total 88


Principal Activity Place Management

ActionNo.


520.01 Customer Interaction Liaising with customers regarding their customer requests or works proposed to be undertaken that may impact on them

520.06 Asset Inspection Inspection of assets for defects520.08 Place Management Supervision Supervision of Parks & Gardens and Civil Infrastructure520.09 Fleet Management Carry out maintenance including repairs and inspections to all Council fleet520.10 Processing Requests Recording the results of investigations into customer requests520.11 Purchasing Activities Purchasing of goods and services required for maintenance work560.17 Restorations Undertake work to restore assets damaed by work undertaken by others563.01 Roads, Bridges, Footpaths &

Stormwater MaintenanceMaintenance of road, bridge, footpath and stormwater infrastructure

563.02 Road Sweeping, Cleaning & Bin Collection

Sweeping of roads, collection of waste from public bins and general cleaning of public areas

563.03 Mowing & Sportsfields Renovation Maintenance of grass areas and renovation of sportsfields563.04 Garden Maintenance & Pest

ControlMaintenance of garden areas, including controlling pests

563.05 Parks & Open Space Maintenance

Maintenance of parks and open space areas

563.06 Tree Planting and Maintenance Maintenance of trees on public land563.07 Ferry Maintenance Maintenance of vehicle and passenger ferry at Lower Portland563.08 Bushland Maintenance Work undertaken to maintain bushland area including managing bushfire

hazards on public land

Performance Measures Target 2016/2017% Customer Requests Completed on Time 85%Average Time Taken to Clean Pits/Pipes 7 DaysAverage Time Taken to Repair Potholes 3 Days

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

520.01 Customer Interaction 397 0 0 23 188 608 0 608520.06 Asset Inspection 703 0 0 40 332 1,075 0 1,075520.08 Place Management Supervision 642 0 0 37 303 982 -921 60520.09 Fleet Management 92 0 0 5 43 140 0 140520.10 Processing Requests 642 0 0 37 303 982 0 982520.11 Purchasing Activities 581 0 15 33 274 903 0 903520.99 Internal Recovery 0 0 0 0 -3,767 -3,767 0 -3,767560.17 Restorations 0 167 33 1 300 502 -258 244563.01 Roads, Bridges, Footpaths &

Stormwater Maintenance1,976 1,537 0 12 1,860 5,386 0 5,386

563.02 Road Sweeping, Cleaning & Bin Collection

687 535 0 0 647 1,869 0 1,869

563.03 Mowing & Sportsfields Renovation 859 668 0 0 809 2,336 0 2,336563.04 Garden Maintenance & Pest

Control1,460 1,136 0 0 1,375 3,972 0 3,972

563.05 Parks & Open Space Maintenance

1,804 1,404 0 833 1,698 5,739 0 5,739

563.06 Tree Planting and Maintenance 859 668 0 0 809 2,336 0 2,336563.07 Ferry Maintenance 0 0 0 422 0 422 0 422563.08 Bushland Maintenance 945 735 0 0 890 2,570 -703 1,867

11,646 6,851 48 1,443 6,064 26,052 -1,882 24,170

Project Description $0003001 Projects Restorations 333002 Plaques for Cemetery 15Total 48


Principal Activity Development Assessment Services

ActionNo.


710.01 DA Assessments Determine applications in accordance with the Environmental Planning & Assessment Act 1979, Environmental Planning & Assess Regulation and the Building Code of Australia

710.02 Customer Service Advice Provide accurate information on a range of development related issues to customers either face to face, via telephone or in writing

710.03 Pre lodgement / Planning Enquiries / Duty Planning

To assist customers including residents, applicants and external authorities by providing advice on development matters

710.05 Legal Costs Development Control Legal costs development assessment and control

Performance Measures Target 2016/2017% of Development Application's Determined within 40 days (less STC days) 70%Gross Number of Days Taken to Determine a Development Application (median) 60

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

710.01 DA Assessments 2,249 0 0 101 2,080 4,430 -2,391 2,039710.02 Customer Service Advice 150 0 0 7 139 295 0 295710.03 Pre lodgement / Planning

Enquiries / Duty Planning75 0 0 3 69 148 -36 112

710.05 Legal Costs Development Control 25 707 0 1 23 756 0 7562,499 707 0 112 2,311 5,630 -2,427 3,203

Principal Activity Subdivision & Development Certification

ActionNo.


720.01 Subdivision Certification Assessment and determination of development applications for subdivision, construction certificates for subdivision work, conducting critical stage inspections as subdivision work progresses, and issuing subdivision certificates (linen plans) at completio

720.02 Building Certification Assessing and determining complying development and construction certificate applications for building work, conducting critical stage inspections during building work and issuing occupation certificates at the completion of building work. This work is co

720.03 Development Assessment Assessment and provision of advice on engineering aspects of development applications for building works including the provision of engineering related conditions of consent

Performance Measures Target 2016/2017% of Subdivision Development Applications processed within 60 days (less STC days) 75%% of Subdivision Certificates Processed within 14 days (less STC days) 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

720.01 Subdivision Certification 452 73 0 8 275 808 -3,182 -2,374720.02 Building Certification 739 0 0 14 451 1,204 -746 458720.03 Development Assessment 862 0 0 16 526 1,404 0 1,404

2,053 73 0 39 1,252 3,416 -3,928 -512


PROTECTED ENVIRONMENT

WHERE WE ARE NOWA Federal Government grant enabled the retrofi t of 22 electric hot water systems, with more effi cient solar and heat pump hot water systems. These were installed at 20 Council facilities.

Stage 1 of the mapping and condition assessment of stormwater channels adjoining Council waterways has been completed. These assessments provide an indication of the condition of our waterways in relation to vegetation, stability, risk and ability to convey water.

The Community Environment Centre at Annangrove continues to be an invaluable community resource, providing one on one advice, environmental workshops, a waterwise garden and no-dig garden demonstrations, environmental library and also volunteer opportunities.

Council received a grant for $2.3M over six years to carry out restoration works along the headwaters of Cattai Creek. Bush regeneration and revegetation has occurred in Council Reserves and in industrial properties.

Council installed photovoltaic (solar) energy systems at four separate community buildings to reduce Council’s mains electricity use and greenhouse gas emissions.

Our outcome of Protected Environment ensures our unique natural environment is valued, maintained and enhanced and our natural resources are used wisely.


• Responding to NSW Government policy to reduce landfi ll.

• Reducing Council and community energy and water consumption.

• Protecting our endangered species and vegetation communities.

• Increasing participation and prioritisation of environmental protection.


Principal Activity Waterways

ActionNo.


223.01 Constructed Waterways Strategic Asset Management

Plan, forecast, develop and monitor community assets and prepare and review asset management plans for stormwater infrastructure and natural waterway systems

223.02 Natural Waterways Strategic Asset Management


223.03 Development Application Advice (PFs)

Assessment and providing advice on development applications

223.04 Stormwater Levy & Grant Stormwater management service charge223.05 Waterways Capital Projects To manage waterways capital projects and to provide advice

Performance Measures Target 2016/2017Council's Natural Waterway Assets that are Mapped with a Condition Assessment 65%The Constructed Stormwater System where Hydrologic Level of Service is Determined 35%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

223.01 Constructed Waterways Strategic Asset Management

233 0 0 5 102 340 0 340

223.02 Natural Waterways Strategic Asset Mgmt

233 0 205 5 102 545 0 545

223.03 Development Application Advice ( PFs)

233 0 0 5 102 340 0 340

223.04 Storm Water Levy & Grant 0 0 0 0 0 0 -1,605 -1,605223.05 Waterways Capital Projects 78 0 0 2 34 113 0 113

778 0 205 18 339 1,340 -1,605 -265

Project Description $0003020 Waterway Asset Upgrade - Crane Rd 853021 Stormwater Network Asset Upgrade -Watkiins Rd &

John St120

Total 205


Principal Activity Sustainability

ActionNo.


730.01 Environment Promotion & Education

To inform the community of the environmental goals and achievements of Council and build the capacity of the residents of The Hills Shire to be informed and active participants in moving the community towards sustainability

730.02 Sustainability Policy To develop and implement environmentally sustainable policy to assist Council in performing its operations and services to best practice environmental standards

730.03 Bio Diversity Mapping To update Council’s vegetation community map, create a database of flora and fauna records within the Shire, identify priority conservation areas and incorporate this information into a Biodiversity Conservation Plan

730.04 Energy & Water Projects To evaluate and reduce the energy and water demand of Council properties and operations, in a cost effective and responsible manner conserving water, energy and associated costs

730.05 Tree Management Applications To process applications under Council's Tree & Bushland Management provisions for the lopping, trimming and removal of trees on private property

730.07 Development Assessment Part Files Advice

Assessment and provision of advice on engineering aspects of development applications for building works including the provision of engineering related conditions of consent

Performance Measures Target 2016/2017Tree Applications Processed in 10 Days 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

730.01 Env Promotion & Education 75 0 23 1 26 125 0 125730.02 Sustainability Policy 151 0 0 2 52 205 0 205730.03 Bio Diversity Mapping 50 0 39 169 17 275 0 275730.04 Energy & Water Projects 125 0 0 1 44 171 0 171730.05 Tree Management Applications 298 0 0 3 104 405 -65 340730.07 Development Assessment Part

Files Advice305 0 0 3 106 415 0 415

1,004 0 62 180 350 1,595 -65 1,530

Project Description $0003005 Energy and Water Monitoring 163008 Community Feral Animal Control 83017 Biodiversity Conservation Strategy Implementation 103019 Weed management on Private Land 53020 Environmental Education Program 123029 Community Environment Centre 10Total 62


Principal Activity Resource Recovery

ActionNo.


740.01 Public Education Educate and inform the community to raise awareness regarding waste management matters

740.02 Domestic Waste Service To collect household garbage and recover maximum resources and dispose of the residue in a sustainable manner meeting community expectations

740.04 Response to Illegal Dumping and Littering

To investigate, educate and deter illegal dumping and littering to meet community expectations and minimise environmental harm. Member of the Western Sydney Regional Illegal Dumping Squad

740.05 Development Assessment Assessment and providing advice regarding development applications relating to waste management

740.06 Waste Less Recycle More Program funded under waste less recycle more to undertake waste and resource recovery projects

Performance Measures Target 2016/2017% Customer Satisfaction with the Domestic Waste Service 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

740.01 Public Education 90 0 219 1 489 800 -343 456740.02 Domestic Waste Service 392 11,185 104 12,091 2,120 25,892 -27,193 -1,301740.04 Response to Illegal Dumping and

Littering30 0 70 0 163 264 0 264

740.05 Development Assessment 90 0 0 1 489 581 0 581740.06 Waste Less Recycle More 0 0 395 0 0 395 -395 0

603 11,185 788 12,094 3,262 27,931 -27,931 0

Project Description $0003001 Medical Syringe/Sharp Disposal Serv 73003 Educat Prog for the Community 1413004 RID Squad 703005 Monthly Garden Mulching Program 263008 Conduct Kerbside Audits 783010 Waste & Corporate Calendar 713026 Waste Less Recycle More 395Total 788


MODERN LOCAL ECONOMY

WHERE WE ARE NOWOver the past decade, the Sydney Hills region has benefi ted from tenants seeking to relocate or consolidate operations, attracted by an abundance of new space, high car parking ratios and signifi cant rent savings. Norwest industrial and offi ce rents consistently rank well below the Sydney average.

The Hills Shire offers direct M2 and M7 freight motorway access to metro markets, with links to regional and interstate markets via the M5 and M1 motorways.

The Hills Shire offers business and industry a highly skilled and educated workforce.

The Norwest Rail Corridor Strategy with increased targets for jobs within 800m of railway stations has seen a sharp increase in interest for industrial, commercial and retail space in The Sydney Hills.

Our outcome of Modern Local Economy ensures our Shire is the vibrant key business centre in the region.


• Ensuring potential Hills companies are fully informed about local business opportunities and the suite of business intelligence Council can assist with their site location decisions.

• Building awareness of the visitor economy and the range of major events available in The Sydney Hills.


Principal Activity Economic Development

ActionNo.


230.01 Business Support Support business growth, facilitate industry development, business visits and business information in conjunction with local bodies

230.02 Investment Attraction & Promotion Promote the brand of the Sydney Hills as a business location for new investors in business

230.03 Destination Management Support the implementation of the Destination Management Plan with local tourism bodies

Performance Measures Target 2016/2017% Business Customers / Partners satisfied with Business Engagement 85%% Business Customers Satisfied with Business Education 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

230.01 Business Support 231 0 122 3 80 436 0 436230.02 Investment Attraction & Promotion 154 0 81 2 54 291 0 291230.03 Destination Management 128 0 51 2 45 225 0 225230.99 Internal Recovery 0 0 0 0 -146 -146 0 -146

513 0 254 6 32 805 0 805

Project Description $0003009 1223010 813011

ED Capacity BuildingInvestment AttractionVisitor Econo y & Destination Mgt Plan

51Total 254


Principal Activity Civic Events

ActionNo.


841.01 Australia Day Develop, market and implement an Australia Day celebration with vibrant activities that create opportunites for community interaction and visitor attraction

841.10 Corporate Events Deliver professional events such as citizenship, civic receptions and other department needs to promote the council and satisfy the guests attending

841.11 Community Events Deliver a focused community event around Orange Blossom Festival and support community involvement in activating locations for events throughout the year

841.12 Christmas Projects Develop, market and implement a Christmas Event that creates opportunities for community interaction and visitor attraction

841.13 Theatre in the Park Develop, market and implement Theatre Events at Bella Vista Farm that creates opportunities for visitor attraction

841.14 Summer Series Package events over the low season and promote as a means to bring visitors to the shire for the benefit of the visitor economy

841.16 Sydney Country Music Festival Develop, market implement a music festival Bella Vista Farm as a key outdoor venue to event managers attract more visitors to the Shire

Performance Measures Target 2016/2017Customer Satisfaction - Community Events %Customer Satisfaction - Major Events 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

841.01 Australia Day 84 0 250 1 56 391 -30 360841.10 Corporate Events 51 0 206 0 34 292 -134 157841.11 Community Events 70 0 330 0 47 447 0 447841.12 Christmas Projects 70 0 406 0 47 523 0 523841.13 Theatre In the Park 23 0 135 0 16 174 0 174841.14 Summer Series 84 0 317 1 56 458 -193 265841.16 Sydney Country Music Festival 84 0 295 1 56 436 -152 283

466 0 1,939 3 312 2,719 -510 2,209

Project Description $0003029 Corporate Events 2063030 Community Events 3303032 Christmas Projects 4063033 Theatre in the Park 1353034 Summer Series 3173035 Australia Day 2503037 Sydney Country Music Fest 295Total 1,939


THE HILLS SHIRE COUNCIL

Email: [email protected]: (02) 9843 0555The Hills Shire Council

PO Box 7064 Baulkham Hills BC NSW 2153

www.thehills.nsw.gov.au