paging for today's hospital: encrypted and connected
TRANSCRIPT
PAGING FOR TODAY’S HOSPITAL: ENCRYPTED & CONNECTED
ROADMAP
PAGING AS MOST HOSPITALS KNOW IT
WHAT IS ENCRYPTED PAGING
WHAT IS CONNECTED PAGING
INVESTING IN PAGING’S FUTURE
THE SPOK DIFFERENCE
PAGING AS MOST HOSPITALS KNOW IT
• Wide-area or On-site
• One-way or two-way messaging
• Affordable
• Fast
• Reliable
• Convenient
• Not HIPAA compliant: Protected Health Information (PHI) can be intercepted
• Not connected to software: Only simple messages from other people can be received
CHALLENGES FOR HEALTHCARE
WHAT IS ENCRYPTED PAGING?
DISPLAY LOCK:Passcode required
after 5 min of inactivity
ENCRYPTED MESSAGE SUPPORT:AES-128 encryption
algorithm
REMOTE DATA WIPE:Wipe command can
be sent to lost or stolen device
HIPAA COMPLIANT:In addition to encryption,
Spok signs BAA
HOW SPOK ENCRYPTED PAGING IS DIFFERENT
All messages to pager are encrypted
Spok provisions and manages the key
Two-way encryption, in and
outbound
Key is unique to capcode
Key associated with the capcode to
encrypt and decrypt
Keep it simple for the customer
THE T5 AND T52 PAGERS
Quickly becoming the standard at major hospitals and health systems
Created by Spok based on customer demand
Powerful tool for healthcare communication
Available exclusively from SpokT5: One-way
T52: Two-way
WHAT IS CONNECTED PAGING?
Spok Care Connect platform can deliver information from clinical and facilities systems right to your pager:
Alerts
Alarms
Critical Test Results
alarm conditions per day - per bed350
85-99% non-actionable
COMMUNICATING WITH THE RIGHT PEOPLE
LABRESULTS
PATIENT CARE DEVICES
EHR INTEGRATION
FACILITY SYSTEMS
MANY TESTS, MANY RESULTS
400
Radiology exams in the U.S. each year
Lab tests in the U.S. each year
6.8Million Billion
DELIVERING CRITICAL TEST RESULTS: BEFORE SPOK
Physician Recommends X-ray
Phone TagPatient Waits for Treatment
Results Come Back Critical
DELIVERING CRITICAL TEST RESULTS: AFTER SPOK
Physician Recommends X-ray
Treatment Begins Results Direct to Device
Results Come Back Critical
PATIENT ALARM - V-FIB ALERT: WITH SPOK
Patient V-fib Alarm Urgent Priority Mobile Alert
Care Team Begins Defib
SEPSIS RESPONSE
Patient Vitals Entered EHR Alerts Nurse - Elevated MEWS
Rapid Response Team Alerted
CODE STEMI
• 2006: 90-minute “door-to-balloon” time was advised
– American Hospital Assoc., American College of Cardiology, etc.
• All hospitals must track this metric
THE CODE STEMI ALERT: BEFORE SPOK
Manual Paging
Manual Phone Tree
Wasted Time
Unconfirmed Responses
RESPONSE TEAM• Cath lab staff • House supervisor• ICU shift coordinator/nurses
• Attending cardiologist• Cardiovascular coordinator• ER director• Cardiovascular director
• ER shift coordinator• X-ray/imaging technicians• Lab technicians
Heart Attack Balloon Successful
Over communicate to ensure proper response
Inefficient phone trees among 30
people
BEFORE Spok: 129 MINUTES
TIME TO COMPLETE THE PROCESS:
START
THE CODE STEMI ALERT: WITH SPOK
Heart Attack Balloon SuccessfulStaff Respond w/Availability
Use Spok to Deploy Code
Spok Manages Response & Escalation
• Logic for on-call calendar• Auto escalations based on responses or non responses from staff• Eliminates manual calling trees and messy escalations
BEFORE Spok: 129 MINUTES
TIME TO COMPLETE THE PROCESS:
START
WITH Spok: 68 MINUTES
ESCALATIONS
2MIN5
MIN
INVESTING IN PAGING’S FUTURE
Largest paging provider in the U.S.: 1M+ Subscribers
Owns Glenayre IP and software
Proactively updating and innovating
Owns and operates nationwide one-way and two-way paging networks
INVESTING IN PAGING’S FUTURE
• Our network sites are deployed to provide overlapping coverage
• Devices communicate with multiple towers at the same time
• We provide built-in messaging redundancy where dependence on a single tower is minimized
• Because paging is a business traffic network, it is not affected by consumer traffic “clogs” that render broadband networks unavailable and ineffective in emergencies and disasters
PAGING ARCHITECTURE:
• Messages are simulcast from multiple towers
• Transmitters high off ground (up to 300ft)
• High power (up to 3500 watts ERP*)
• Connectivity to towers via satellite
CELLULAR ARCHITECTURE:
• Transmission from a single tower
• Transmitters low to the ground (90ft)
• Weak power (100 watts ERP*)
• Connectivity via wireline telephone system
*ERP=Effective Radiating Power
Connection to Wireline Infrastructure
THE SPOK DIFFERENCE
– 99.9% wireless network availability
– Technology Operations Centers (TOC) in Plano, TX, with back up location inN. CA
– 24/7 network monitoring
Disaster Response Plans in Place
– Backup terminals, power
– COWs (coverage on wheels)
– Nationwide team of field technicians
– Redundant satellite uplink facilities
Carrier-grade Technology Operations
LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
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