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RFP FOR PROCURMENT OF IT ASSET MANAGEMENT SOLUTION

STATE BANK OF INDIA

REQUEST FOR PROPOSAL (RFP)

FOR Procurement of IT Asset Management Solution for the Bank

Vendor Management Department State Bank of India Global IT Centre, CBD Belapur Navi Mumbai.

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Table of Contents Sr. No. Subject Page Number 1 Bid Details 4 2 Overview 5 3 Purpose 5 4 Invitation 5 5 RFP Terminology 5 6 Eligibility Criteria 6 7 Scope 6 8 Disclaimer 14 9 Earnest Money Deposit(EMD) 14 10 Performance Bank Guarantee (BG) 15 11 Bidding Document 15 12 Bidding Process 16 13 Preparation and Submission of Bids 16 14 Opening and evaluation of Bids 19 15 Award & Signing of Contract 21 16 Subcontracting 21 17 Patent Rights 22 18 Powers to Vary or Omit Work 22 19 No Waiver of Bank Rights or Successful Bidder’s

Liability 23

20 Inspection , Quality Control and Audit 23 21 Cancellation of Contract 24 22 Delays in the Vendor’s performance in successful

implementation of the project 24

23 Liquidated Damages 25 24 Termination for Default 25 25 Force Majeure 25 26 Termination for Insolvency 25 27 Governing Law and Disputes ( Applicable in case

of successful bidder only) 26

28 Governing Language 26 29 Governing Law 26 30 Notices 26 31 Taxes and Duties 27 32 Vendor’s Obligation 27 33 System Integration Testing & User Acceptance

Testing 27

34 Training 27 35 Technical Documentation 28 36 Source Code 28 37 Services 29 38 Terms & Conditions 30 39 Annexure A – Bid Covering Letter 32 40 Annexure B – Eligibility Criteria 33 41 Annexure C – Technical Bid 38 42 Annexure D – Bidder Details 60 43 Annexure E – Non-Disclosure Agreement 61 44 Annexure F – Commercial Bid 65 45 Annexure G – Compliance Statement 70

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46 Annexure H – Format of Performance Bank Guarantee (BG)

71

47 Annexure I – Format of Earnest Money Deposit (EMD)

73

48 Annexure J – Contract Agreement / SLA – Terms & Conditions

76

49 Annexure K - Hardware – Bill of Material 81 50 Annexure L – Manpower Payment 83 51 Annexure M – Payment Terms 87 52 Annexure N – MAF 88

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BID DETAILS

1 Date of commencement of Bidding Process (Posting of Tender Document on Web Site / Publication of Tender)

Date: 20.07.2013 Time: 11:00 AM

2 Last date and time for downloading Bidding Documents

Date: 06.08.2013 Time: 03:00 PM

3 Last date and time for receipt of written queries for clarification from bidders

Date: 27.07.2013 Time: 05:00 PM

4 Pre-Bid Meeting Date will be communicated to the Bidders. 5 Last Date and Time for Bid

Submission Date: 12.08.2013 Time: 03:00 PM

6 Date and Time of Technical Bid Opening

Date: 12.08.2013 Time: 03:30 PM Representatives of Bidder may be present during opening of Technical Bid. However Technical Bids would be opened even in the absence of any or all of the bidders representatives

7 Place of opening of Bids GITC, CBD Belapur 8 Address for communication

( Bank ) 1. Shri. D. S. Mishra DGM ( VM)

Contact Number: 022 – 27564820 Email: [email protected] Fax: 022 - 27566043

2. Shri. Anil Tembhe AGM(VM) Contact Number: 022- 27560697 Email: [email protected] All email communications should be marked to : [email protected] cc to: [email protected]

9 Earnest Money Deposit Rs. 10,00,000/- in the form of Demand Draft / Bank Guarantee in favour of State Bank of India payable at Mumbai. EMD should be enclosed with Technical Bid.

10 Bidder Contact Details Bidder to Provide following information: 1.Name of the Company 2.Contact Person 3.Mailing address with Pin Code 4.Telephone number and Fax Number 5. Mobile Number 6. e-mail

11 Date of Commercial Bid Opening or Date of Online Reverse Auction

On a subsequent date which will be communicated to such bidders who qualify in the Technical Bid. Representatives of Bidder may be present during opening of Indicative Commercial Bid. However Bids would be opened even in the absence of any or all of the bidder’s representatives.

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1. Overview

State Bank of India is India’s largest Bank with a network of over 15000+ branches and five associate Banks having over 5000+ branches spread across India. Bank also has presence in 32+ countries across the globe. The Bank offers wide range of products and services to both Corporate and Retails Customers. The Bank also has one of the largest networks of 25000+ ATMs spread across geographical locations. Bank also provides services to its customers through alternate channels such as Internet Banking, Debit Cards, and Mobile Banking etc.

To expand further reach, Bank is also forging ahead with cutting edge technologies and innovative new banking models.

2. Purpose

The State Bank of India is requesting proposal for IT Asset Management on behalf of State Bank of India & its five associated Banks viz. State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore and non Banking Subsidiaries ( SBI Capital Markets, SBICAP Securities, SBI DFHI, SBI Life, SBI cards etc )hereinafter collectively referred State Bank of India (SBI). The purpose of the SBI behind this RFP is to seek a detailed technical and commercial proposal for IT Asset Management Solution for the Bank from the System Integrator / Principle. The solution should have repository offering to support the requirements of large enterprise environment of SBI. 3. Invitation The bidders desirous of taking up the project for supply of above solution for SBI are invited to submit their technical and commercial proposal in response to this RFP. The criteria and the actual process of evaluation of the responses to this RFP and subsequent selection of the successful bidder will be entirely at Bank’s discretion. This RFP seeks proposal from Bidders, who have the necessary experience, capability & expertise to provide SBI IT Asset Management Solution adhering to Bank’s requirement outlined in this RFP.

This RFP is not an offer by State Bank of India, but an invitation to receive responses from the Bidders. No contractual obligation whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized official(s) of State Bank of India with a selected Bidder. 4. RFP Terminology Definitions – Throughout this RFP, unless inconsistent with the subject matter or context:

4.1 Bidder/ Service Provider/ System Integrator – An eligible entity/firm submitting a Proposal/Bid in response to this RFP 4.2 Supplier/ Contractor/ Vendor – Selected Bidder/System Integrator under this RFP.

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4.3 Bank/ Purchaser/ SBI - Reference to the “the Bank”, “Bank” and “Purchaser” shall be determined in context and may mean without limitation “State Bank of India, its associate Banks and subsidiaries”.

4.4 Proposal/ Bid – the Bidder’s written reply or submission in response to this RFP 4.5 RFP – the request for proposal (this document) in its entirety, inclusive of any addenda

that may be issued by the Bank. 4.6 Solution/ Services/ Work/ System – “Solution” or “Services” or “Work” or “System” or

“IT System” means all services, scope of work and deliverables to be provided by a Bidder as described in the RFP and include services ancillary to the development of the solution, such as installation, commissioning, integration with existing systems, provision of technical assistance, training, certifications, auditing and other obligation of the Supplier covered under the RFP.

4.7 ITB – mean instructions to the Bidder. 4.8 Project Cost - Project cost would be initial cost/ onetime cost/ fees / development Cost/ installation cost/ commissioning cost/ integration cost with existing systems/ customization cost/ training cost / technical assistance. 4.9 Annual Maintenance Contract (AMC) - It would be the annual cost of Maintenance of

Software solution / Service. 5. Eligibility Criteria Bid is open to all Bidders who fulfil the eligibility criteria. The bidder has to submit the details of eligibility criteria as per Annexure – B. 6. Scope of the Project The purpose of this project is to create a framework and set of process for strategically tracking and financially managing the physical, licensing and contractual aspects of IT Asset through their life cycle by implementing ITAM solution. The proposed ITAM solution should support complete need of ITAM tracking requirement as per requirement of the Bank. The proposed solution should be based on ITIL standards, should provide web access interface to the users and should have configuration wizard. The solution should also support audit trail feature and shall have integrated Configuration Management Database (CMDB) for the ITAM solution as a whole. The hardware for SBI/ABs and SBI Life will be different and accordingly the ITAM installation and implementation, CMDB requirements for SBI/ABs and SBI Life have to be worked out & carried by the Bidder separately. It will be the responsibility of the Bidder to integrate the IT Asset Management solution with the existing Service Desk solution used in the SBI/ABs or the solution which will be chosen by SBI Life. The SBI/ABs will have approximately 3 lacs+ end point under ITAM managements and number of end points in 12000+. The expected response time from ITAM solution is less than 5 seconds within intranet. The ITAM Solution should support and meet the following requirements of the Bank:

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• Tracking of maintenance/support contracts, expired or being expired and their associate values as well as avoidance of any cancellation/escalation or late fees

• Licenses and Assets redeployed or refurbished or upgraded versus purchased and should be able to determine the cost of the same based on current contract or against the comparable substitute product(s)

• Percentage of hardware leases refreshed at or before the lease end date and comparison for any buy-out negotiation versus continuing with monthly payments

• Tracking of number of purchase orders issued, provision of successful audit results based on contract terms

• Capturing of any cost avoided for example avoidance of cost to the auditors by successfully demonstrating the software asset management results

• Reduction of total number of assets due to ITAM practices • Movement, transfer or divestiture of IT assets through increased visibility and

improved contract terms and conditions • Proactive elimination of license purchases and/or non-standard equipment

through policy enforcement • Reduction in cycle times for planning and executing major licences,

maintenance and support renewals

The Scope of the Project also includes:

• Detail study of Bank’s IT environment/requirement gathering for SBI/ABs and SBI Life by the Vendor and documenting the same

• Preparation of all process documents required for implementation of the ITAM solution in the Bank

• Preparation of all process documents required for operation & maintenance of the ITAM solution in the Bank

• Design of complete solution architecture • Documenting the detail project management plan in accordance with the best industry

practices • Implementation of the ITAM solution in the Bank • Preparation of ITAM policy for the Bank • ITAM & related software/hardware/firmware installation and support including the

updates/patches & upgrades, training & handholding to the Banks team The implementation process will be in phased manner or may be parallel for SBI/ABs and SBI Life. The implementation of this solution at Non Baking Subsidiaries other that SBI Life may be decided at later stage and will be worked out separately at that time. The System should be capable of generating different types of reports based on relevant information from different areas as per scope of this RFP. The ITAM solution should support integrated login portal and single Web/Browser based user interface to the users.

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Functionalities to be supported by IT Asset Management Solution:

1) Discovery:

• Network search & automatic Discovery to identify installed/deployed software, hardware, networking components, ATMs etc. The Discovery should have the ability to discover all the Assets based on IP/MAC addresses, SNMP based network devices etc. The discovery tool proposed by the Bidder should be comprehensive one and should meet the requirement of the Bank.

• Agent base Discovery • Agent-less discovery • Should support Distributed scan/discovery • Hardware discovery should capture details like Serial Number, CPU information,

RAM, Chip Set, number of CPUs and Cores, Detail information on Network devices, internal & peripheral disk drives, BIOS details, IP/MAC addresses, End Point/Device name, End Point/Device model, Hard Disk details etc

• Software discovery should include detection of all application and software programs including in house developed applications/programs, virtualized applications, OS versions and Service Pack information, patch information, services running on the Device etc

• Discovery of storage devices

2) IT Asset inventory / repository

• Generation of complete inventory of hardware, software, network components including communication lines, ATMs etc

• The inventory information should be stored along with date stamps & track changes like installation/ un-installation, configuration changes, entitlements changes etc

• IT inventory should support XML tagging • Repository for the discovered data and ownership data should be same • IT inventory should include all the details of hardware such as Vendor, Serial

Number, Chip Set, CPU information, RAM, numbers of CPUs & Cores, Detail information on Network devices, internal & peripheral disk drives, BIOS details, IP/MAC addresses, End Point/Device name, End Point/Device model, Hard Disk, Storage Devices details, all application and software including in house developed applications/programs, virtualized applications, OS versions and Service Pack information, patch information, services running on the Device etc

3) IT Asset Management • Identification of types of licenses in use / purchased • Classification of IT Assets • Addition / deletion of IT Assets, Asset properties/attributes • User wise utilization & association of IT Assets • Comparison of owned and deployed assets • Identification of over and under deployment of Asset • Import Assets from CSV, Excel etc formats • Import Software licences from CSV, Excel etc formats • Vendor and Asset association along with details like contracts, SLA etc • Model/Template for inheriting IT Asset properties/attributes & ability to modify

model/templates to add additional properties/attributes • Asset and Asset relationship, Creation of IT Asset groups/sub-groups

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• Unlimited number of Asset Types and fields • Role based security • Discovered and owned Asset reconciliation • Reconciliation of Data from different sources • Asset History along with request • Define & Associate business rule with Assets • Standard template for entitlements • Search facility based on different search criteria • Should support licensing management for all major Principals like Oracle, SAP,

IBM, Microsoft etc. The licensing management should also support all other major Principals not explicitly specified here.

• The functionalities provided by the solution should support discovery/management across multiple operating systems like Windows, Mac, UNIX, Linux, Mainframe OS, Virtualized environments etc, multiple databases like Oracle, DB2, SQL, MySQL etc. The system should support all popular Browsers like Internet Explorer, Firefox, Chrome, Safari, Opera etc.

• Ability to create and apply policy baseline to group of Assets

4) Management of contracts

• Create & Manage Contracts • Should track start & end date of contracts • All existing contracts / SLAs need to entered by the Bidder into the system • Add information & attach documents related to contracts including Vendor

Information and provision to make obsolete documents inactive • Tracking and review of existing contracts & amendments to contract, Tracking of

duplicate contracts • License and contract management • Tracking usage of licenses • Linking of contracts to Assets & capability to Store & Track renewal fees • License transfer, alerts notification and renewal notifications • Methods for creating policies, entitlement documents etc and enforcing theses

policies/entitlements through alerts and controls • Event notification like e-mail alerts/RSS feed on hardware/software changes,

renewal of support/contract etc

5) SLA Management • Creation, configuration & management of SLA • Configure different levels of escalation • Automate escalation as per requirement • Notification generation based on SLA breached

6) Integration Management

The solution should provide & support API integration with Network Management Software, integration with Active Directory and Red Hat LDAP. The solution should also integrate with HRMS, Core Banking System, Fixed Asset Management Systems, e-mailing System and other Business applications. The solution should integrate with Service Management, Request Management/Service Desk solution.

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The Solution should be accessible through various interfaces like Web Access, Intranet Access.

The solution should also provide Mobile Access integration with leading OS/mobile manufactures like Apple- iPhone/iPad, PDA, Blackberry, Android, Windows Mobile Devices, Symbian, Google etc.

The solution should also provide integration with external data and short message services.

The solution should support integrated login portal and single user interface for the ITAM users.

7) Call Tracking and Ticketing System • The solution should integrate the call tracking and ticketing with the existing

system or should provide the same as part of the solution. The solution should have capability to support both of these approaches. The integration approach will decided by the Bank during implementation.

• Users should able to track the status of logged calls

8) Tracking Virtualization & SaaS usage reporting

• Ability to identify and manage virtual instances • Location identification and comparison with entitlement information • SaaS Usage Reporting

9) License Management

• Software Licenses Tracking & Management – This includes number of

licences for particular software Bank has purchased, how many have been deployed, what is the entitlement etc

• Option to categories the software licenses • Compliance Report • Should support management of multiple licensing models based on User,

Machine, IP , Core etc • Continuous Monitoring and flash reports • Should maintain the Catalog of software and hardware from all major

OEMs/Principals and should update the signature for the same on periodic basis. The update periodicity should be as per industry norms.

• License transfer & reassign capability • Capability to handle expired licenses • Voluntary return of Licenses • Capability to store and link proof of entitlement along with Asset ex: PO

image • License metering

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10) Workflow Management

• Request can be logged and automated based on business rules • Request can be send through the software for approval, and integrated with

Banks e-mailing system • Should support multilevel request approval cycle • The solution should meet all the workflow requirement of the Bank

11) Service Catalog

• Record Service Request • Managing the Catalog as per Service Categories and Services • Service Level Agreement • Service Request Approval • Addition of Task to the Service Request • Add Resources to Catalog • Manage the Catalog for different user groups • Logging of request and sending for approval

12) Life cycle Management and Disposal

• To identify status of machines and track whether it is in its lifecycle i.e. in order, in production, spare, flagged for disposal etc

13) Change/ Configuration Management

• Logging of change request • Review & Approve changes • Test Changes • Implement changes-Logging changes to hardware and software • Scheduling of pending changes • Backup/Revert changes • Integration of Change Request Management workflow with escalation matrix

/ email system • Service Impact Simulation & Collision Detection • Post implementation review after specific period • Change & Release Calendar • Support of change templates

14) Importing & Exporting of Data

• System should support importing of data (ex: spreadsheet data ) from existing system within SBI and Vendors & should also able export the data to excel

• System should be able to import users, user rights from AD, LDAP etc • System should be able to import schedules from Active Directory, LDAP etc

15) MIS & Report Generation

• Customs reports in tabular format • Query Builder for Reports / Query based Reports • Flash Reports • Integration with third party reporting software like Crystal Reports

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• Generation of reports such as which machines meet minimum hardware standard for upgrading software etc

• Functionality to export Report to .csv, .xls and .pdf format • Reports Scheduler – Auto generation & Distribution • Analyze trends & performance levels • Real time updates on Reports • Save & Store Customized reports • Dashboard for Senior Management with standard information, customized on

demand • The System should be capable of generating different reports based on relevant

information from different areas covered under the scope of this RFP

16) Patch Management

• Report on installed and missing patches • Capability to produce alerts • Enabling workflows for deployment of patches/software & Check point facility • Installation of Software and application of patches • Removal of Software • Remote Desktop Control over MPLS, intranet, VPN, Internet etc • Capability to identify the devices where patches are applied but not yet activated (

pending restart )

17) Purchasing Management

• Information sharing and integration with IT Service Management and IT Asset Management

• Association of purchase information with Assets • Integration with existing Systems like Fixed Asset Management, HRMS, Core

Banking etc and integration with procurement system as and when require

18) Financial Management: This shall include functionalities like: • The Planning and budgeting • Reconciliation with fixed assets • Provide accurate asset financial data • Invoice reconciliation • Automate invoice reconciliation process • Establishment of relationship between Assets & financial data • Track asset costs by cost centre and chargeback • Ability to calculate depreciation of Assets and help in budget estimation • Availability of accounting module which is able to interface with existing CBS

functionality of the bank and should be able to post accounting entries

19) Establishment of process & creation/entering of the information related to IT Asset Contract /SLA, purchase information and other related information required for ITAM as per scope of this RFP. The Bidder may create specific scripts for uploading of this information. The above referred information for corporate centre establishment locations of the SBI/ABs and SBI Life will have to be entered by the Bidder into the system

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The above referred information for various circles and other locations of the SBI/ABs and for SBI life’s other locations will also have to be entered by the Bidder into the System. However for these locations the cost for the data entry operators, if any, and if acceptable to the Bank, will be borne by the Bank on T&M basis on mutually agreed terms & conditions.

20) Migration of existing system This includes massaging of data and converting the same to proper format and then uploading the same into the ITAM system.

The Bidder should take into account any implementation efforts required related to transition/migration at initial stage or at later stage considering the requested integrations envisage as per scope of this RFP.

The Bidder should provide help desk support as per requirement of the Bank.

The system should be capable of generating audit trails, audit logs reporting.

The Bidder should take into consideration the performance of the system while sizing their Hardware requirements and should meet industry standard response time for the period of five years from the date of implementation. The Bidder should work out Hardware & implementation requirement for SBI/ABs and SBI Life Separately. The hardware and implementation process, if any, for other NBS shall be worked out separately at later stage. The solution deployed should follow a standard configuration/customization process and shall meet the functional, security, performance & regulatory requirements of the Bank. The Vendor should comply with Bank’s IS Security policy in key concern areas as under:

• Responsibilities for data and application privacy and confidentiality • Responsibilities on system and software access control and administration • Custodial responsibilities for data, software, hardware and other assets of the Bank

being managed by or assigned to the Vendor • Physical Security of the facilities

• Physical and logical separation from other customers of the Vendor • Incident response and reporting procedures • Password Policy of the Bank • Data Encryption/Protection requirement of the Bank

• Server hardening, security policies and Secure Configuration Documents

If required, security requirement of the Bank will be shared with the successful bidder.

It will also be the responsibility of the Bidder to set up DR system and should specify the detail hardware requirement for the same. The Bidder should ensure that the Bandwidth requirement is minimal and the solution should supports throttling of Bandwidth if required. The Size of the Agent should be minimal & should utilize minimal resources of the device. The Bank may request the Bidder to carry out the POC. All the documents referred above and created by the Vendor will be the property of the Bank.

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The Vendor should handover the documents to the Bank on periodic basis as decided by the Bank. The solution should comply with all existing RBI and other regulatory guidelines on ITAM & should have the capability to manage non IT Asset also. The Bidder has to meet all the obligations & requirements and should complete the delivery of all the deliverables as per the scope of this RFP within 1 year from the start date of this project. The initial agreement will be for a period of 5 years from the date when the work on the project starts and it will be the responsibility of the Bidder to deliver all the deliverable within the scope of this RFP during this period. The engagement will continue beyond that period on mutually agreed terms. 7. Disclaimer

Subject to any law to the contrary, and to the maximum extent permitted by law, SBI and its Directors, officers, employees, contractors, agents, and advisors disclaim all liability from any loss or damage suffered by any person acting or refraining from acting because of any information including forecasts, statements, estimates, or projections contained in this RFP document or conduct ancillary to it whether or not the loss or damage arises in connection with any omission, default, lack of care or misrepresentation on the part of SBI or any of its officers, employees, contractors, agents or advisors. 8. Earnest Money Deposit (EMD) Bidder to submit the EMD of Rs. 10,00,000/- ( Rs. Ten Lacs only) as Bid Security in the form of Demand Order in favour of State Bank of India, payable at Navi Mumbai. EMD may be forfeited in the event of withdrawal of bid during the period of bid validity or if successful bidder fails to sign the contract in accordance with the terms & conditions and other requirements specified in RFP or any act of bidder not in line with contract obligations. EMD (Demand Draft) should be kept in the envelope containing technical Bid. Any bid not accompanied with the requisite EMD shall be treated as non-responsive and is liable to be rejected. The EMD of the unsuccessful bidders will be returned as early as possible. Successful Bidder’s EMD will be returned upon the bidder signing the contract and submitting the required Performance Bank Guarantee. No interest is payable on the amount of EMD. If EMD is forfeited for any reason, the concerned bidder will be debarred from further participation in future 5 RFPs floated by the Vendor Management Department as per sole discretion of the Bank.

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9. Performance Bank Guarantee (BG) The selected bidder would be required to submit a performance Bank Guarantee to the Bank for an amount equivalent to 20% of order value within 15 days of purchase order issue date. The bank guarantee will be valid for period of 60 Months and such other extended period as the Bank may decide for due performance of the project obligations. The bank guarantee should be issued by any scheduled commercial bank, other than SBI. A format for BG is attached as per Annexure H. In case, SBI is the sole Banker for the Bidder, a Letter of Comfort from SBI may be accepted. The Performance Bank Guarantee is required to protect the interest of purchaser against the risk of non performance of the successful bidder in respect of successful implementation of the project which may warrant the invoking of Bank Guarantee (BG), also if any act of the supplier results in imposition of Liquidated Damages then the purchaser reserves the right to invoke the submitted Performance Bank Guarantee. 10. Bidding Document 10.1 Cost of Bidding: The Bidder shall bear all costs associated with the preparation and submission of its bid including cost of presentation(s), etc. Bank will not be responsible or liable for these costs, regardless of the conduct or outcome of the bidding process. 10.2 Content of Bidding Document 10.2.1 The biding document provides overview of the requirements, bidding procedures and contract terms. It includes Introduction, Instructions to Bidder, Terms & Conditions of Contract, Functional Requirement Specifications (FRS), Eligibility Criteria, Technical Bid and Financial Bid. The bidder must conduct its own investigation and analysis regarding any information contained in this RFP document, its meaning and impact of that information. 10.2.2 The Bidder is expected to examine all instructions, statements, terms and specifications in the bidding document. Failure to furnish all information required by the bidding documents or submission of bid not responsive to the bidding documents in every respect will be at the Bidder’s risk and may result in rejection of its bid. While SBI has made considerable effort to ensure that accurate information is contained in this RFP and is supplied solely as guidelines for Bidders. Furthermore, during the RFP process, SBI has disclosed or will disclose in the RFP and corrigendum/ addenda, available information relevant to the Scope of Work to the extent, detail, and accuracy allowed by prevailing circumstances. Nothing in this RFP or any addenda is intended to relieve Bidders from forming their own opinions and conclusions in respect of the matters addresses in this RFP or any addenda. 10.3 Clarifications & Amendments 10.3.1 If deemed necessary the Bank may seek clarifications on any aspect from the bidder. However that would not entitle the bidder to change or cause any change in the substances of the bid already submitted or the price quoted. The bidder may be asked to give presentation for the purpose of clarification of the bid.

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10.3.2 The Bidder requiring any clarification of the bidding documents should submit written queries on or before 18.07.2013. 10.3.3 At any time prior to the deadline for submission of bids, SBI may modify the bidding document by amendment. 10.3.4 Any clarification issued by SBI will be in the form of an addendum/ corrigendum and will be available in SBI’s website - http://www.StateBankofIndia.com. The amendment will be binding on all bidders. SBI, at its discretion may extend the deadline for submission of bids in order to allow prospective bidders a reasonable time to take the amendment into account.

11. Bidding Process 11.1 The bids shall be submitted in two separate sealed envelopes, one containing Technical Bid and other Indicative Commercial Bid, both to be submitted together in one envelope. All details with the relevant information / documents / acceptance of all terms and conditions strictly as described in this RFP will have to be submitted. In the first stage, only TECHNICAL BID will be opened and evaluated. Bidders satisfying eligibility criteria and agree to comply with all terms and conditions specified in this document will be evaluated for technical specifications. Those bids that have complied to Technical bids shall be qualified for commercial bid opening and further RFP process. 11.2 The Bidder should be willing to participate in the online reverse auction to be conducted by Bank’s authorized service provider on behalf of the Bank. Eligible Bidders will be trained by Bank’s authorized service provider for this purpose. Bidders should also be willing to abide by the e-business rules for reverse auction framed by the Bank / Authorised service provider. The details of e-business rules, processes and procedures will be provided to the short-listed bidders. 12. Preparation and Submission of Bids 12.1 The bids prepared by the bidder and all correspondence and documents relating to bids exchanged by the bidder and purchaser must be written in English. 12.2 Vendor must provide individual and factual replies to specific questions asked in the RFP. 12.3 Technical bid should comprise of one hard copy and one soft copy (Word format). Hard copy of technical bid should be a complete document and placed in a sealed envelope super-scribed as “TECHNICAL BID”. The soft copy of the technical bid should be submitted on a CD sealed in an envelope marked as “SOFT COPY OF TECHNICAL BID”. These two sealed envelopes should be placed in a single sealed envelope super scribed as “Technical bid for IT Asset Management Solution”. The technical bid should consist of the following:

i. Earnest Money Deposit as specified in this document ii. A letter on bidder’s letterhead mentioning

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a) Details of EMD submitted, technical competence and experience of the bidder b) Certifying that the period of the validity of the bid is 180 days from the target date

of submission of bid c) Confirming that the bidder has quoted for all the items/services mentioned in the

bid in their commercial bid d) Supporting documents in respect of Eligibility Criteria as mentioned in

Annexure B. iii. Bidders information as per Annexure D on bidder’s letter head iv. Audited balance sheets and profit and loss account statement for last 3 years as

per eligibility criteria v. A copy of board resolution or power of attorney showing that the signatory has

been duly authorized to sign the tender document. vi. Bidder should provide detail explanation of functioning of Software / Hardware /

Network / Database / Middleware / Third Party software etc vii. Bidder should provide detail requirements of software, hardware, network

bandwidth etc and to be provided by Bidder. viii. Bidder should provide licensing details of Software / Database / Middleware /

Operating System / Third Party Software etc ix. Response to all points of the Technical evaluation format as per Annexure C x. Manufacture’s Authorisation Form (MAF)

12.4 Bidder should submit indicative commercial bid as per Annexure F of the bid document. Indicative Commercial bid should comprise of one hard copy and one soft copy (Word/Excel format). Hard copy of commercial bid should be a complete document and placed in a sealed envelope super-scribed as “INDICATIVE COMMERCIAL BID”. The soft copy of the commercial bid should be submitted on a CD sealed in an envelope marked as “SOFT COPY OF INDICATIVE COMMERCIAL BID”. These two sealed envelopes should be placed in a single sealed envelope super scribed as “Indicative Commercial bid for IT Asset Management Solution”. 12.5 The bids should be submitted in 2 separate envelopes one for Technical Bid (super scribed as “Technical bid for IT Asset Management Solution”) and other for Commercial Bid (super scribed as “Indicative Commercial bid for IT Asset Management Solution”. 12.6 Bid Prices The prices should be specified only in “Indicative Commercial Bid” and must not be specified at any other place in the bid document. The quotes prices and taxes, duties & statutory levies such as Service Tax, VAT/Sales Tax, Octroi, NMMC cess etc should be specified separately. 12.7 Revealing of Prices The rates and/ or prices in any form or for any reasons should not be disclosed in the technical or other parts of the bid except in the commercial bid, failure to do so make the bid liable to be rejected. Before opening of commercial bid, if price revision is envisaged by the bank, revised commercial bid may be required to be submitted in a separate sealed envelope.

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12.8 Pre-Bid Meeting SBI may, at its sole discretion, organise a pre-bid meeting, to resolve any queries, bidder may have. Any further information will be provided to all bidders on SBI website as corrigendum. Any clarification on queries raised by bidder will be provided to the bidders in writing or will be published on SBI’s website as corrigendum or will be communicated the Bidders via e-mail. The exact date, time and location of the pre-bid meeting will be communicated to each bidder through SBI website or e-mail. 12.9 Validity of Bids Bid shall remain valid for 180 days from date of submission mentioned at Bid Details. A bid valid for shorter period is liable to be rejected. The bidder may require to give consent for the extension of the period of validity of the bid beyond initial 180 days, if so desired by the Bank in writing or by fax. Refusal to grant such consent would result in rejection of bid without forfeiture of the EMD. However any extension of validity of bids will not entitle the bidder to revise/ modify the bid document. 12.10 Bid Integrity Wilful misrepresentation of any fact within the Bid will lead to the cancellation of the contract without prejudice to other actions that Bank may take. All the submission, including any accompanying documents, will become property of SBI. The bidders shall be deemed to license, and grant all rights to SBI, to reproduce the whole or any portion of their solution for the purpose of evaluation, to disclose the contents of submission to other bidders and to disclose and/ or use the contents of submission as the basis for RFP process. 12.11 Format and Signing of Bid 12.11.1 The bidder should prepare submission as per minimum eligibility criteria, Technical Bid, Indicative Commercial Bid and other requested information. 12.11.2 All pages of the Bid document should be serially numbered and shall be signed by the authorized person(s) only. The person(s) signing the bid shall sign all pages of the bid and rubber stamp should be affixed on each page except for an un-amended printed literature. The bidder should submit a copy of board resolution or power of attorney showing that the signatory has been duly authorized to sign the tender document. 12.11.3 Any interlineations, erasures or overwriting shall be valid only if the person(s) signing the bid sign(s) them. 12.11.4 In case of any discrepancies between hard and soft copy, the hard copy will be consider as base document. 12.11.5 Bid should be typed and submitted on A4 size paper font times new roman, spirally bound securely and in serial order. Bidders responding to this RFP shall submit covering letter

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included with the bid and compliance certification statement required for submission of a proposal. 12.12 Last date of receipt of bids The bid should be addressed to DGM (Vendor Management) at following address up to the time and date mentioned at bid details: The Dy. General Manager (Vendor Management), State Bank of India, GITC, Ground Floor, Sector-11, CBD Belapur, Navi Mumbai – 400 614 Email id of DGM (VM) is: [email protected] Contact: 022 – 27566043 In the event of the target date for the receipt of bids being declared as holiday for the Bank, the bids will be received till the target time on the next working day. The bank may at its discretion extend the bid submission date. The modified target date & time will be notified on the web site of the Bank. 12.13 Bid Currency Prices shall be expressed in Indian National Rupees only. 12.14 Late Submission of bids Any bid received by the Bank after target date and time prescribed at Bid details will be rejected and /or returned unopened to the bidder at his risk and responsibility. 12.15 Modification and Withdrawal of Bids No bid may be withdrawn in the interval between the deadline for submission of bids and the expiration of period of bid validity. 13. Opening and Evaluation of Bids 13.1 Opening of Technical Bid All the Bids will be opened at the date, time & locations mentioned under the clause Bid Details. The technical bids will be open in the presence of representatives of the bidders who choose to attend. 13.2 Evaluation Process

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13.2.1 Preliminary examination The bids will be examined by the Bank to determine whether they are complete and whether required bid security has been furnished. A bid determined as not substantially responsive will be rejected. The Bank may, at its discretion waive any minor non conformity or irregularity in a bid which does not constitute a material deviation. After opening of the technical bids and preliminary examinations, technically qualified bidders may be asked to make presentation of the solution/services offered by them. Any effort on the part of bidder to influence bid evaluation process or award of contract may result in the rejection of the bid. The Bank, at its discretion, can sough for visit to reference site for the technically qualified Bidders where the proposed ITAM solution has been implemented. Bidder need to arrange for the same. 13.2.2 Technical Evaluation Detailed technical evaluation will include, scrutiny of minimum eligibility criteria (as mentioned in Annexure B) and technical information submitted as per technical bid format (Annexure C), proposed software / service solution, system demonstration of proposed solution, reference calls and site visits. The bidder may highlight the noteworthy / superior features of their solution. The bidder will demonstrate/substantiate all claims made in the technical bid to the satisfaction of the Bank, the capability of the solution to support all the required functionalities at their cost in their lab / office / in any other organization where solution is in use. Bids meeting the eligibility criteria & having complied with the points of Technical Bid and attain minimum technical score shall be qualified for commercial bid opening & evaluation / Reverse Auction. Minimum qualifying technical score will be decided by the Bank. The bidder should use its tools/utilities/simulators to demonstrate the features laid in the RFP / evaluation criteria. 13.2.3 Commercial Evaluation The Bidder should provide indicative prices only. The envelope containing the Commercial offers of only those Bidders, who are short-listed after technical evaluation, would be opened. The format for quoting commercial bid set out in Annexure F. The commercial offer should consist of comprehensive Cost for required solution. Bidder must provide detailed cost breakdown, for each and every categories mentioned in the commercial bid.

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13.2.4 Final Evaluation The online reverse auction will be conducted by the Bank or a company who have been authorized in this regard by the Bank. Reverse auction guidelines will be communicated to all short-listed bidders. 14. Award & Signing of contract

SBI will notify successful bidder L1 in writing by letter in duplicate or fax that its bid has been accepted. The Selected bidder has to return the duplicate copy to the Bank within 7 working days duly Accepted, Stamped and Signed by Authorized Signatory in token of acceptance. The successful bidder shall be required to enter into a contract/ SLA with the Bank, within 15 days of the award of the tender or within such extended period as may be decided by the Bank along with the letter of acceptance, NDA, BG and other terms and conditions as may be determined by the Bank to be necessary for the due performance of the work in accordance with the Bid and acceptance thereof. Copy of board resolution or power of attorney showing that the signatory has been duly authorized to sign the acceptance letter, contract and NDA should be submitted.

The contract/agreement will be based on bidders offer document and requirements with all its enclosures, modifications arising out of negotiation /clarifications etc and will include SLA, project plan - phases & milestones and schedule, copies of all necessary documents, licenses, certifications etc The Bank reserve the right to stipulate, at the time of finalization of the contract, any other document(s) to be enclosed as a part of the final contract] 15. Subcontracting Subcontracting is not permitted for implementation of ITAM Solution. However, the Bank may permit the Vendor the subcontracting of non critical activities/work like data entry by obtaining written permission from the Bank before contracting any work to subcontractors. Bank at its own discretion may permit or deny the same. In case of subcontracting permitted, the contracting vendor is responsible for all the services provided to the Bank regardless of which entity is conducting the operations. The contracting vendor is also responsible for ensuring that the sub-contractor comply with all security requirements of the contract and Bank can obtain independent audit report for the same.

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16. Patent Rights For any licensed software used by the Vendor for performing services or developing software for the Bank, the Vendor should have right as well right to license for the outsourced services or third party software development. Any license or IPR violation on the part of Vendor / Subcontractor should not put the Bank at risk. The bank should reserve the right to audit the license usage of the Vendor. The Vendor shall, at their own expenses, defend and indemnify the Bank against all third party claims or infringement of intellectual Property Right, including Patent, trademark, copyright, trade secret or industrial design rights arising from use of the products or any part thereof in India or abroad. In case of violation/ infringement of patent/ trademark/ copyright/ trade secrete or industrial design, the supplier shall after due inspection and testing get the solution redesigned for SBI at no extra cost. The supplier shall expeditiously extinguish any such claims and shall have full rights to defend itself there from. If the Bank is required to pay compensation to a third party resulting from such infringement, the supplier shall be fully responsible therefore, including all expenses and court and legal fees. The Bank will give notice to the supplier of any such claim without delay, provide reasonable assistance to the Supplier in disposing of the claim, and shall at no time admit to any liability for or express any intent to settle the claim. The supplier shall grant the Bank a fully paid-up, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software provided by the supplier, including all inventions, designs and marks embodied therein perpetually.

17. Powers to Vary or Omit Work No alterations, amendments, omissions, additions, suspensions or variations of the work (hereinafter referred to as variation) under the contract shall be made by the successful bidder except as directed in writing by Bank. The Bank shall have full powers, subject to the provision herein after contained, from time to time during the execution of the contract, by notice in writing to instruct the successful bidder to make any variation without prejudice to the contract. The finally selected bidders shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If any suggested variations would, in the opinion of the finally selected bidders, if carried out, prevent him from fulfilling any of his obligations under the contract, he shall notify Bank thereof in writing with reasons for holding such opinion and Bank shall instruct the successful bidder to make such other modified variation without prejudice to the contract. The finally selected bidders shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If Bank confirms his instructions, the successful bidder’s obligations shall be modified to such an extent as may be mutually agreed, if such variation is substantial and involves considerable extra cost. Any agreed difference in cost occasioned by such variation shall be added to or deducted from the contract price as the case may be. In any case in which the successful bidder has received instructions from Bank as to the requirement of carrying out the altered or additional substituted work which either then or

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later on, will in the opinion of the finally selected bidders, involve a claim for additional payments, such additional payments shall be mutually agreed in line with the terms and conditions of the order. If any change in the work is likely to result in reduction in cost, the parties shall agree in writing so as to the extent of change in contract price, before the finally selected bidder(s) proceeds with the change. In all the above cases, in the event of a disagreement as to the reasonableness of the said sum, the decision of Bank shall prevail. 18. No Waiver of Bank Rights or Successful Bidder’s Liability Neither any payment sign-off by Bank, nor any payment by Bank for acceptance of the whole or any part of the work, nor any extension of time, nor any possession taken by Bank shall affect or prejudice the rights of Bank against the finally selected bidders, or relieve the finally selected bidders of his obligations for the due performance of the contract, or be interpreted as approval of the work done, or create liability in Bank to pay for alterations/ amendments/ variations, or discharge the liability of the successful bidder for the payment of damages whether due, ascertained, or certified or not or any sum against the payment of which he is bound to indemnify Bank nor shall any such certificate nor the acceptance by him of any such paid on account or otherwise affect or prejudice the rights of the successful bidder against Bank. 19. Inspection, Quality Control and Audit 19.1 The Bank may, at its discretion, get the products, software’s/ hardware’s and services of the finally selected bidder inspected/ audited by its internal/ external inspectors/ auditors. The finally selected bidder shall facilitate the same. 19.2 The selected bidder shall, whenever required, furnish all relevant information, records, and data to such auditors and / or inspecting officials of the Bank / Reserve Bank of India and or any regulatory authority / Bank’s consultant / Testing agency entrusted by the Bank to carry out this work. 19.3 The Bank may, at its discretion carry out pre-shipment factory / godown inspection by a team of Bank officials or demand a demonstration of the solution proposed on a representative model in Bidder’s office as per specification provided by the Bank. 19.4 The Bank may, at its discretion inspect, test the products/solution after delivery of the same to the Bank and where necessary may reject the products/solution which does not meet the specification provided by the Bank. This shall in no way be limited or waived by reason of the products having previously being inspected, tested and passed by the Bank or its representative prior to the products shipment from the place of origin or prior to the installation and commissioning. 19.5 The Bank’s at its discretion may carry out periodic inspection/quality checks on continual basis and where necessary may reject the products/solution which does not meet the specifications provided by the Bank.

19.6 The Inspection and Quality Control tests before evaluation, prior to shipment of Goods and at the time of final acceptance would be as follows:

(a) The Bank may, at its discretion carry out inspection/pre-shipment acceptance testing of goods as per quality control formats including functional testing, burn-

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in tests and mains fluctuation test at full load, facilities etc., as per the standards / specifications at factory site of the supplier before dispatch of goods, by the Bank’s officials / Bank’s Consultants / Testing Agency.

(b) The supplier should intimate the Bank before dispatching the goods to various locations/offices for conduct of pre-shipment testing. Successful conduct and conclusion of pre-dispatch inspection shall be the sole responsibility of the Supplier;

(c) The Bank may, at its discretion, waive inspection of goods having regard to the

value of the order and/or the nature of the goods and/or any other such basis as may be decided by the Bank meriting waiver of such inspection of goods.

(d) In the event of the hardware and software failing to pass the acceptance test, as per the specifications given, a period not exceeding two weeks will be given to rectify the defects and clear the acceptance test, failing which, the Bank reserves the right to cancel the Purchase Order.

(e) The inspection and quality control tests may be conducted on the premises of the supplier, at point of delivery and / or at the Goods’ final destination. Reasonable facilities and assistance, including access to drawings and production data, shall be furnished to the inspectors, at no charge to the Bank. If the testing is conducted at the point of delivery or at the final destination, due to failure by the vendor to provide necessary facility / equipment at his premises, all the cost of such inspection like travel, boarding, lodging & other incidental Expenses of the Bank’s representatives to be borne by the vendor.

Nothing stated hereinabove shall in any way release the Vendor from any warranty or other obligations under this contract. System integration testing and User Acceptance testing will be carried out as per requirement of the Bank.

20. Cancellation of Contract The Bank shall have the right to cancel the contract with the selected bidder at any time during the contract period, by giving a written notice of at least 3 months, for any valid reason, including but not limited to the following reasons: i) Laxity in following security standards laid down by the Bank ii) Excessive delay in execution of orders placed by the Bank iii) Discrepancies / deviations in the agreed processes and/or products iv) Violation of terms & conditions stipulated in this RFP 21. Delays in the Vendor’s performance in successful implementation of the project Delivery of the solution and performance of the services shall be made by the Vendor in accordance with the time schedule, technical specification, scope of the project and other terms & conditions as specified in the RFP/SLA/Contract. Any delay in performing the obligation /defect in performance by the supplier may result in imposition of liquidated damages, invocation of Performance Bank Guarantee and/or termination of contract.

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22. Liquidated Damages If vendor fails to perform services within stipulated time schedule, the Bank shall, without prejudice to its other remedies under the contract, deduct from the contract price, as liquidated damages, a sum equivalent to 1% of the total project cost for delay of each week or part thereof maximum up to 20% of contract price. Once the maximum is reached, SBI may consider termination of Contract pursuant to the conditions of contract. 23. Termination for Default SBI may, without prejudice to any other remedy for breach of contract, by written notice of default sent to the Vendor, terminate the contract in whole or part: if the Vendor fails to deliver any or all of the systems within the period(s) specified in the Contract, or within any extension thereof granted by the Bank pursuant to conditions of contract or if the Vendor fails to perform any other obligation(s) under the Contract. In the event SBI terminates the Contract in whole or in part, SBI may procure, upon such terms and in such manner, as it deems appropriate, systems or services similar to those undelivered and the Vendor shall be liable to Bank for any excess costs for such similar systems or services. However, the vendor shall continue the performance of the contract to the extent not terminated. 24. Force Majeure Any failure or delay by bidder or Bank in performance of its obligation, to the extent due to any failure or delay caused by fire, flood, earthquake or similar elements of nature, or acts of God, war, terrorism, riots, civil disorders, rebellions or revolutions, acts of government authorities or other events beyond the reasonable control of non-performing Party, is not a default or a ground for termination. If Force Majeure situation arises the Vendor shall promptly notify Bank in writing of such conditions and the cause thereof. Unless otherwise agreed by SBI in writing, the Vendor shall continue to perform its obligations under the contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event. 25. Termination for Insolvency SBI may at any time terminate the Contract by giving written notice to the Vendor, if the vendor becomes bankrupt or otherwise insolvent. In this event termination will be without compensation to the Vendor, provided that such termination will not prejudice or affect any right of action or remedy, which has occurred or will accrue thereafter to SBI.

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26. Governing Law and Disputes (Applicable in case of successful bidder only) All disputes or differences whatsoever arising between the parties out of or in connection with this contract or in discharge of any obligation arising out of the Contract (whether during the progress of work or after completion of such work and whether before or after the termination of this contract, abandonment or breach of this contract), shall be settled amicably. If however, the parties are not able to solve them amicably, either party (SBI or Vendor), give written notice to other party clearly setting out there in specific dispute(s) and/or difference(s) and shall be referred to a sole arbitrator mutually agreed upon, and the award made in pursuance thereof shall be binding on the parties. In the absence of consensus about the single arbitrator, the dispute may be referred to joint arbitrator; one to be nominated by each party and the said arbitrators shall nominate a presiding arbitrator, before commencing the arbitration proceedings. The arbitration shall be settled in accordance with the applicable Indian Laws. Any appeal will be subject to the exclusive jurisdiction of courts at Mumbai. The Vendor shall continue work under the Contract during the arbitration proceedings unless otherwise directed by the Bank or unless the matter is such that the work cannot possibly be continued until the decision of the arbitrator is obtained. Arbitration proceeding shall be held at Mumbai, India, and the language of the arbitration proceedings and that of all documents and communications between the parties shall be in English. 27. Governing language The contract and all correspondence/ communications and other documents pertaining to the Contract, shall be written in English. 28. Governing Law The contract shall be interpreted in accordance with the laws of the Government of India. 29. Notices Any notice given by one party to the other pursuant to this contract shall be sent to other party in writing to other Party’s address. For the purpose of all notices, the following shall be the current address: The Dy. General Manager (Vendor Management), State Bank of India, GITC, Ground Floor, Sector-11, CBD Belapur, Navi Mumbai – 400 614 Email id of DGM (VM) is: [email protected] Contact: 022 – 27566043 The notice shall be effective when delivered or on the notice’s effective date whichever is later.

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30. Taxes and Duties The Vendor shall be entirely responsible for all taxes, duties, license fees, road permits, other taxes, etc, incurred until delivery of the contracted systems to SBI and therefore should be included in the price bid. The quote prices and taxes, duties & statutory levies such as Octroi, NMMC cess etc should be specified separately. The Service Tax, VAT/Sales Tax will be paid by the Bank on actual after submission of Bid. 31. Vendor’s Obligation 30.1 The vendor is obliged to work closely with SBI’s staff, act within its own authority and abide by directives issued by SBI from time to time. 30.2 The Vendor is responsible for managing the activities of its personnel and will hold itself responsible for any misdemeanours on the part of its personnel. 30.3 The Vendor will treat as confidential all data and information about SBI, obtained in the process of executing its responsibilities, in strict confidence and will not reveal such information to any other party without prior written approval of SBI as explained under ‘ Non Disclosure Agreement’ in Annexure E of this document. 32. System Integration Testing & User Acceptance Testing The Vendor should integrate the software with the existing systems as per requirement of the Bank and carry out thorough system integration testing. System integration testing will be followed by user acceptance testing, plan for which has to be submitted by the Vendor to the Bank. The UAT includes Functional tests, Resilience tests, Benchmark Comparisons, Operational tests, Load tests etc. SBI staff / third Party Vendor designated by the Bank will carry out the functional testing. This staff / third party vendor will need necessary on-site training for the purpose and should be provided by the Vendor. Vendor should carry out other testing like resiliency/benchmarking/load etc. Vendor should submit result log for all testing to the Bank. On satisfactory completion of the aforementioned tests, the User Acceptance Test (UAT) letter will be issued to the vendor by the competent authority. 33. Training Vendor shall train designated SBI officials on the configuration, operation/functionalities, maintenance, support & administration for software/ /hardware/ Database/ OS/ Middleware, application architecture and components, installation, troubleshooting processes of a proposed solution.

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Sr. No.

Description /Training Program

Duration and Number of Batches

SBI/ABs and SBI Life

1 Executive Awareness Program

1 Day - 4 Batches 3 for SBI and 1 for SBI Life

2 Core Team Training (Technical)

3 Days – 3 Batches 2 for SBI and 1 for SBI Life

3 Train the Trainers (Annually – Once in every year )

2 Days - 4 Batches 3 for SBI and 1 for SBI Life

34. Technical Documentation Following documents should be delivered by the Vendor to the Bank for every software including third party software before software/service become operational, which includes, user manuals, installation manuals, operation manuals, design documents, process documents, technical manuals, functional specification, software requirement specification, on-line tutorials/CBTs, system configuration documents, system/database administrative documents, debugging/diagnostics documents, test procedures etc.

The vendor should also provide documents related to Review Records/ Test Bug Reports/ Root Cause Analysis Report, list of all Product components, list of all dependent/external modules and list of all documents relating to traceability of the Product as and when applicable.

The Vendor should also provide the MIS reports as per requirement of the Bank.

Any level/version changes and/or clarification or corrections or modifications in the above mentioned documentation should be supplied by the Vendor to the Bank free of cost in timely manner. 35. Source Code The source code / object code / executable code and compilation procedures of the software solution should be provided to the Bank after successful UAT or escrow arrangement should be put in place. All necessary documentation in this behalf should be made available to the Bank. In case of Escrow arrangement, complete details and the location and the terms and conditions applicable for escrow must be specified. Any update or upgrade to source code should be informed and brought under Escrow or made available to the Bank. The customization/configuration changes carried out by the Vendor will be the property of the Bank and all such changes should be handed over to Bank.

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36. Services All professional services necessary to successfully implement the proposed solution will be part of the RFP. These services include, but are not limited to, Project Management, Training, Deployment methodologies etc The bidder should submit as part of technical Bid an overview of Project Management approach of the proposed solution. Bidder should ensure that vendor’s key personnel with relevant skill are always available to the Bank. Bidder should ensure the quality of methodologies for delivering the services and its adherence to quality standard. Bidder should be willing to transfer skills to relevant Banking Personnel by means of training and documentation. Bidder should provide and implement patches / upgrades / updates for ITAM Solution/Hardware / Software / OS / Middleware etc as and when release by the Vendor/OEM or as per requirements of the Bank. Bidder should bring to notice of the Bank all release /version change. The various software, hardware, network devices will undergo technological up-gradations/changes and the bidder should ensure that the ITAM solution provided by them should be capable of running all functionalities covered under the scope of this RFP in this changing environment. Bidder should obtain a written permission from the Bank before applying any of the patches / upgrades / updates. Bidder has to support older versions of the software / Hardware / OS/ Middleware etc in case the Bank chooses not to upgrade to latest version. Bidder should provide maintenance support for Hardware / Software / Operating System/ Middleware over the period of utility of Hardware / Software / Operating System /Middleware. All products updates, upgrades & patches should be provided by the Bidder/Vendor free of cost during warranty and AMC/ATS period. Bidder should provide legally valid software solution. The detail information on license count and type of licences should also be provided to the Bank. The Bidder should keep the Bank explicitly informed the end of support dates on related products/hardware and should ensure a support during warranty and AMC/ATS period. For every change request Vendor should provide detail effort estimates to the Bank including the code change requirements/customization requirement, affected applications, resource requirements, testing requirement, time required to implement the changes etc.

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37. Terms & Conditions

a) Language of Bid: All bids and supporting documentation shall be submitted in English. b) SBI reserves the right to accept or reject any or all Bids without assigning any reason thereof and Bank’s decision in this regard will be treated as final. Bids may be accepted or rejected in total or any part or items thereof. No contractual whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officials of the Bank and the Bidder. However, until a formal contract is prepared and executed, this offer together with Bank’s written acceptance & notification of award shall constitute a binding contract with the vendor. c) Any Bid not containing sufficient information, in view of SBI, to permit a thorough analysis may be rejected. d) The Bank shall have the right to reject the bids not submitted in the prescribed format or incomplete in any manner. e) State Bank of India is not responsible for non-receipt of bids within the specified date and time due to any reason including postal delays or holidays. f) The Bank also reserves the right to alter/ modify any/ some/ all of the requirements, as it may deem necessary, and notify the same on its website www.sbi.co.in before the last date for submission of response under this RFP. The Bidders should be agreeable for the same. g) Bids not conforming to the requirements of the RFP may not be considered by SBI. However, SBI reserves the right, at any time, to waive any of the requirements of the RFP, if in the sole discretion of SBI, the best interest of SBI be served by such waiver. h) Bidders who do not meet the technical criteria stipulated by the Bank will not be considered for further evaluation. i) SBI shall have the right to cancel the RFP process at any time prior to award of contract, without thereby incurring any liabilities to the affected Bidder(s). Reasons for cancellation, as determined by SBI in its sole discretion include but are not limited to, the following:

(i) Services Contemplated are no longer required (ii) Scope of work were not adequately or clearly defined due to unforeseen circumstance and/or factors and/or new developments (iii) Proposed prices are unacceptable to the Work (iv) The Project is not in the best interest of SBI (v) Any other reason

j) Pre-bid meeting, if any, will be held to brief the intending bidders about the requirements of the Bank and to furnish clarifications on any points / queries received from them. No separate communication will be sent for this meeting. k) SBI reserves the right to verify the validity of bid information and to reject any bid where the contents appear to be incorrect, inaccurate or inappropriate at any time during the process of RFP or even after award of contract. l) SBI reserves the right to re-negotiate the prices in the event of changes in the market conditions and/or technology etc m) Bank reserves the right to appoint a consultant at any stage during bidding process.

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n) If consultancy services are used for the project. The consultant is not allowed to participate in the RFP process. o) During the term of agreement, bidder will not hire or retain, either as an employee or consultant any employee of Bank. During the contract period, Bank will also not hire or retain, either as an employee or consultant, any employee of the bidder. p) All pages of RFP should be stamped and signed by Authorized Signatory of the Bidder. q) Vendor is not authorized to sale any proprietary and bank-specific customization of software to any other party without written concurrence/permission from the Bank. r) Vendor should carry out any change request necessitated by the Bank. s) Bank may choose to take an undertaking from Vendor employees to maintain the confidentiality of the Bank’s information/documents etc. Bank may seek details / confirmation on background verification of Vendor’s employees worked/working on Bank’s project as may have been undertaken / executed by the Vendor. Vendor should be agreeable for any such undertaking/verification. t) The warranty period will start after successful implementation of the Project and will be for 12 months. The AMC/ATS charges will start after warranty period.

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Annexure A

Bid Covering Letter: To be submitted by the bidder along with Bid documents To, Designation And Address of Bid Issuing Authority Sir, Our Bid for - IT Asset Management Solution We submit our Bid Document herewith. We understand that 1. You are not bound to accept the lowest or any bid received by you, and you may reject all or any bid without assigning any reason or giving any explanation whatsoever. 2. Bank may follow close or open bidding process as per requirement of the Bank. 3. If our Bid is accepted, we undertake to enter into and execute at our cost, when called upon by the purchaser to do so, a contract in the prescribed form. 4. If our Bid is accepted, we are to be jointly and severally responsible for the due performance of the contract 5. You may accept or entrust the entire work to one vendor or divide the work to more than one vendor without assigning any reason or giving any explanation whatsoever 6. Vendor means the bidder who is decided and declared so after examination of commercial bids. 7. The name(s) of successful bidder to whom the contract is finally awarded after the completion of commercial bid shall be displayed on the website of the Bank and/or communicated to successful bidder(s). 8. The Commercial Bidding process will be through an e-procurement reverse auction process. The online reverse auction will be conducted by the Bank or a company who have been authorized in this regard by the Bank. The bidders are required to possess a valid Digital Certificate for participating in the e-procurement process bid for IT Asset Management Solution.

Yours faithfully,

For: Signature: Name: Designation: Seal of Company

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Annexure B

Eligibility Criteria

Bidders meeting the following criteria are eligible to submit their Bids along with supporting documents. If the Bid is not accompanied by all the required documents supporting eligibility criteria, the same would be rejected: The Bidder should be a Single Party and no consortium is allowed. Either the Indian agent on behalf of the Principal /OEM or Principal/OEM itself can bid but both cannot bid simultaneously. If an agent submits bid on behalf of the Principal / OEM, the same agent shall not submit a bid on behalf of another Principal/OEM. The Principal/OEM cannot nominate more than one agent for proposed ITAM solution. In the event that there is such a case, both/all submission will be rejected outright. If the Bidder proposes to use any specific component/module not available with the Principal/OEM as part of the ITAM solution then the detail of that component/module along with details of other OEM/Principal from which Bidder is proposing that component should be clearly specified. Other Principal/OEM should not have authorized any other Bidder to provide the same component. The Bank, may at its sole discretion consider this request. However, the decision of the Bank will be final and binding in this regard and no communication will be entertained in this connection. Sr. No.

Eligibility Criteria Documents to be submitted

1. The bidder/System Integrator must be an Indian firm/ company / organization registered under Companies Act.

Copy of the Certificate of Incorporation issued by Registrar of Companies and full address of the registered office

2. The bidder must have an average turnover of minimum Rs. 50 Crores during last 3 financial year(s). (2009-10,2010-11,2011-12)

Copy of the audited Balance Sheet and / or Certificate of the Charted Accountant for preceding three years - (2009-10,2010-11,2011-12) should be provided

3. The bidder should be profitable organization for last 3 financial years

Copy of the audited balance sheet and / or Certificate of the Charted Accountant for 2009-10,2010-11,2011-12 should be provided

4. Bidder should have minimum experience of implementing IT Asset Management Solution as under:

a) Should have implemented the ITAM solution in at least two large Organizations

b) One of the implementation should be in large BFSI

Details to be provided as per Table A. Copy of the order and / or Certificate of completion of the work specifying the period of the project should be provided. Other supporting documents should be attached.

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segment. (The implementation will be consider large depending upon the number of IT Assets under Management and based on the responses from the Bidders)

c) One of the implementation should be in India

d) Bidder should have minimum 2 year of experience as on 31.03.2013 in implementing the IT Asset Management Solution

5. The IT Asset Management solution proposed by the Bidder should have Promising or Positive or Strong Positive rating as per Gartner MarketScope, April 2013, for IT Asset Management Repository.

1. Name of the Principal: 2. Name of IT Asset Management solution: 3. Rating as per Gartner MarketScope for IT Asset Management Repository:

6. Is in the past the company has been declared ineligible for corrupt and fraudulent practices by the Govt. of India / State Governments / Regulatory Agencies/ PSU/ Private Company?

Yes/No Declaration to be Provided

7 The ITAM Solution offered by the Bidder should have been implemented in at least 3 major organizations worldwide out of which at least one should be in India.

Details to be provided as per Table B. Copy of the order and / or Certificate of completion of the work specifying the period of the project should be provided. Other supporting documents should be attached.

8 The Bidder should have consent from the Principal to implement the IT Asset Management Solution of the Principal/OEM for the Bank and should offer Perpetual Unlimited Enterprise licensing for the same to the Bank without any cap. IT Asset Management Solution should include all the components required to implement the IT Asset Management Solution requirements as per scope of this RFP. If the relationship between the Principal and the Bidder brakes at any future date, it will be the responsibility of the Principal to support the ITAM products.

Authority Letter to this effect should be attached along with the Bid documents, clearly specifying the consent of Principal to the Bidder to implement the IT Asset Management Solution including all its components required to implement the ITAM solution in the Bank as per scope of this RPP. Letter should also clearly specify that if the relationship between the Principal and the Bidder brakes at any future date, Principal will continue to provide all necessary support and updates to the Bank for the ITAM products. If the Bidder is the Principal, the declaration to this effect should be provided by the Principal.

9 Bidder should have at least 1 support location within India

Specify the name of location with details address. The Bank may visit the same for inspection purpose.

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Table A:

Experience as per Eligibility Criteria – Point Number 4 Sr. No.

Customer Reference

ITAM Detail & Contact Information

Components of ITAM Solution Implemented

1 1.Name of Organization: 2.Name of concerned person: 3. Email-id: 4.Contact Number: 5.Period of Implementation: Start Date – End Date

1. Name of ITAM solution: 2. Name of the Principal: 3. Number of IT Assets/endpoints under Management:

Name of the functionality

Name of the ITAM Component and Name of the Principal

Name of the Customer where the component implemented

Discovery Inventory IT Asset Management

Contract Management

SLA Management Integration Management

Call Tracking and Ticketing System

Tracking Virtualization

License Management

Workflow Management

Service Catalog Life Cycle Management & Disposal

Change / Configuration Management

Importing & Exporting of Data

MIS & Report Generation

Patch Management

Purchasing Management

Financial Management

2

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Table B:

Experience as per Eligibility Criteria – Point Number 7 Sr. No.

Customer Reference

ITAM Detail & Contact Information

Components of ITAM Solution Implemented

1 1.Name of Organization: 2.Name of concerned person: 3. Email-id: 4.Contact Number: 5.Period of Implementation: Start Date – End Date

1. Name of ITAM solution: 2. Name of the Principal: 3. Number of IT Assets/endpoints under Management:

Name of the functionality

Name of the ITAM Component and Name of the Principal

Name of the Customer where the component has been implemented

Discovery Inventory IT Asset Management

Contract Management

SLA Management

Integration Management

Call Tracking and Ticketing System

Tracking Virtualization

License Management

Workflow Management

Service Catalog Life Cycle Management & Disposal

Change / Configuration Management

Importing & Exporting of Data

MIS & Report Generation

Patch Management

Purchasing Management

Financial Management

2

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Documentary evidence must be furnished against each of the above criteria along with an index. All documents must be signed by the authorized signatory of the bidder. Relevant portions, in the documents submitted in pursuance of eligibility criteria, should be highlighted. The Bank may relax the eligibility criteria, if the numbers of Bidders who meet the eligibility criteria are less than three. In such cases, the decision of the Bank will be final and binding on all the Bidders. Signature & Designation Seal of Company (Signature and seal of company to be put on all pages of Annexure B)

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Annexure C

Technical Bid Score Sheet – 1 Essential Functional Requirement Scoring Sheet – Maximum Marks – Maximum Score = 500 Marks Sr.No.

Functionality Supported

If available as a part of proposed solution -Specify the Name of the ITAM component which supports this functionality and the name of Principal #.

If not available as a part of the proposed solution, Bidder has to ensure the availability of the same within 2 Months from the date of issue of PO. Specify – Yes/No. If Yes, specify – How it will be made available?

Marks Final Score

Discovery - Maximum Marks - 25 1 Network search &

automatic Discovery to identify installed/ deployed software, hardware, networking components, ATMs etc.

If available as part of Solution = 10 Marks Will be made available within 2 Months through customization= 5 Marks Not available = 0 Marks

2 Discovery tool support agent base discovery

If available as part of Solution = 5 Marks Will be made available within 2 Months through customization = 3 Marks Not available = 0 Marks

3 Discovery tool support agent less discovery


4 Should support distributed scan/ discovery


Inventory – Maximum Marks - 25

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5 Should support generation of complete inventory of hardware, software, all types of network equipments including network links, ATMs etc


6 Support storing of inventory information along with date-time stamps & track changes like installation/ un-installation, configuration changes, entitlements changes etc

If available as part of Solution =7 Marks Will be made available within 3 Months through customization = 4 Marks Not available = 0 Marks

7 Same Repository for the discovered and owned data


8 IT inventory should support XML tagging


IT Asset Management – Maximum Marks –80 9 Identification of

number of licenses in use / purchased


10 Classification of IT Asset

If available as part of Solution = 3 Marks Will be made available within 3 Months through customization = 1 Mark Not available = 0 Marks

11 Supports Addition / deletion of IT Assets, Asset properties/ attributes as per requirement of the Bank


12 User wise utilization If available as part of

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& association of IT Assets

Solution = 3 Will be made available within 3 Months through customization = 2 Marks Not available = 0 Marks

13 Identification of over and under deployment of Asset


14 Import Assets from CSV, Excel etc formats


15 Import Software licences from CSV, Excel etc formats


16 Vendor and Asset association with details like contracts, SLA etc

If available as part of Solution = 5 Marks Will be made available within 4 Months through customization Mark Not available = 0 Marks

17 Model/Template for inheriting IT Asset properties/attributes


18 Asset relationship Management


19 Creation of IT Asset groups/sub-groups

If available as part of Solution = 2 Marks Will be made available within 4 Months through customization = 1 Mark

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Not available = 0 Marks

20 Should support practically unlimited number of Asset Types and fields


21 Role based security & multiple level of access control – user, admin, supervisor etc


22 Periodic reconciliation of Discovered and owned Asset


23 Periodic Reconciliation of Asset & related Data from different sources


24 Maintenance of Asset history along with request


25 Standard templates for entitlements


26 Search facility based on multiple criteria


27 Should support If available as part of

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licensing management for all major Principals like Oracle, SAP, IBM, Microsoft, and Adobe etc. The licensing management should also support all other major Principals not explicitly specified here.

Solution = 10 Marks Will be made available within 3 Months through customization = 5 Marks Not available = 0 Marks

28 The functionalities provided by the solution should support discovery/ management across multiple operating systems like Windows, Mac, UNIX, Linux, Mainframe OS, Virtualized environments etc, and multiple databases like Oracle, DB2, SQL, MySQL etc.


29 The system should support all popular Browsers like Internet Explorer, Firefox, Chrome, Safari, Opera etc.


30 Ability to create and apply policy Baseline to group of Assets


Contract Management - Maximum Marks – 50 31 Create & Manage

Contracts, should track start & end date of contracts


32 Populating Existing contracts / SLAs by uploading the same from external system


33 Add information & attach documents related to contracts including vendor information and provision to make

If available as part of Solution = 5 Will be made available within 3 Months through customization = 4 Marks

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obsolete documents inactive


34 Tracking and review of existing contracts & amendments to contract, Tracking duplication of contracts


35 License and contract association & management


36 Tracking usage of licenses


37 Linking of contracts to Assets, Capability to Store & Track renewal fees


38 License transfer, alerts notification and renewal notifications


39 Methods for creating policies, entitlement documents etc and enforcing theses policies/entitlements through alerts and controls


40 Event notification like e-mail alerts/RSS feed on hardware/software changes, renewal of support/contract etc


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SLA Management – Maximum Marks – 20 41 Creation,

configuration and management of SLAs


42 Configuration of different levels of escalation


43 Automate escalation configuration facility


44 Generation of Notification based on SLA breached


Integration Management – Maximum Marks – 25 45 The solution should

provide & support API integration with Network Management Software, integration with Active Directory and Red Hat LDAP


46 The solution should integrate with HRMS, Core Banking System, Fixed Asset Management Systems, e-mailing System and other Business applications as per requirement.


47 The solution should integrate with Service Management, Request Management/Service Desk solution


48 The Solution should be accessible through

If available as part of Solution = 5

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various interfaces like Web Access/ Intranet Access.

Marks Will be made available within 3 Months through customization = 2 Marks Not available = 0 Marks

49 The solution should support integrated login portal and single user interface for the ITAM users.


Call Tracking and Ticketing system – Maximum Marks – 15 50 The solution should

integrate the call tracking and ticketing with the existing system or should provide the same as part of the solution. The solution should support both of this approach. The integration approach will decided by the Bank during implementation.


51 Users should able to track the status of logged calls


Tracking Virtualization – Maximum Marks - 10 52 Ability to identify and

manage virtual instances on any virtual platform


53 Location identification and comparison with entitlement information


Licenses Management - 45 54 Software Licenses

Tracking & Management

If available as part of Solution = 10 Marks Will be made available within 3 Months through customization

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= 6 Marks Not available = 0 Marks

55 Categorisation of software licenses


56 Licensing Compliance Report Generation


57 Should support management of multiple licensing models based on User, Machine, IP , Core etc


58 Continuous Monitoring and flash reports


59 Should maintain the Catalog of software and hardware from all major OEMs/ Principals and should update the signature for the same on periodic basis as decided by the Bank


60 License transfer & reassign capability


61 Capability to handle expired licenses


62 Voluntary return of Licenses


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Marks Will be made available within 4 Months through customization = 1 Mark Not available = 0 Marks

63 Capability to store and link proof of entitlement along with Asset ex: PO image


64 License metering If available as part of Solution = 3 Marks Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

Workflow Management – Maximum Marks – 10 65 Request can be logged

and automated based on business rules


66 Request can be send through the software for approval, and integrated with Banks e-mailing system


67 Should support multilevel request approval cycle


Service Catalog- Maximum Marks – 30 68 Record Service

Request If available as part of


69 Managing the Catalog as per Service Categories & Services

If available as part of Solution = 7 Marks

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Will be made available within 3 Months through customization = 5 Marks Not available = 0 Marks

70 Service Level Agreement Management


71 Service Request Approval


72 Addition of Task to the Service Request


73 Add Resources to Catalog


74 Manage the Catalog for different user groups


75 Logging of request and sending for approval


Life Cycle Management & Disposal – Maximum Marks - 10 76 To identify status of

machines and track whether it is in its lifecycle i.e. in order, in production, spare, flagged for disposal etc

If available as part of Solution = 5 Marks Will be made available within 4 Months through customization = 3 Marks

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Change / Configuration Management – Maximum Marks – 35 77 Logging of change

request If available as part of


78 Review and approve changes


79 Test changes If available as part of Solution = 3 Marks Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

80 Implement changes- Logging changes to hardware and software


81 Scheduling of pending changes


82 Backup/revert changes If available as part of Solution = 3 Marks Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

83 Integration of Change Request Management workflow with escalation matrix / email system


84 Service Impact Simulation &


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Collision Detection Marks Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

85 Post implementation review after specific period


86 Change & Release Calendar


87 Support of change templates


Importing & Exporting of Data - Maximum - 10 Marks 88 System should support

importing of data (ex: spreadsheet data ) from existing system within SBI and Vendors and export back to excel


89 System should be able to import users, user rights from AD, LDAP etc


90 System should be able to import schedules from Active Directory, LDAP etc


MIS & Report Generation – Maximum Marks - 40 91 Customs reports in

tabular format If available as part of

Solution = 3 Marks

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92 Query Builder for Reports / Query based Reports


93 Flash Reports If available as part of Solution = 3 Marks Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

94 Integration with third party reporting software like Crystal Reports


95 Generation of reports such as which machines meet minimum hardware standard for upgrading software etc


96 Functionality to export Report to .csv, .xls and .pdf format


97 Reports Scheduler – Auto generation & Distribution


98 Analyze trends & performance levels


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99 Real time updates on Reports


100 Save & Store Customized reports


101 Dashboard for Senior Management with standard information, customized on demand


102 The System should be capable of generating different reports based on relevant information from different areas covered under the scope of this RFP


Patch Management – Maximum Marks 20 103 Report on installed

and missing patches If available as part of


104 Capability to produce alerts


105 Enabling workflows for deployment Installation of Software /Patches & Check Point facility


106 Application of patches/software

If available as part of Solution = 4 Marks

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107 Removal of Software If available as part of Solution = 3 Marks Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

108 Remote Desktop Control over MPLS, intranet, VPN, Internet etc


Purchasing Management – Maximum Marks - 15 109 Information sharing

and integration with IT Service Management and IT Asset Management


110 Association of purchase information with Assets


111 Integration with existing Systems like Fixed Asset Management, HRMS, Core Banking etc and integration with procurement as and when required


Financial Management – Maximum Marks - 35 112 The Planning and

budgeting If available as part of


113 Reconciliation with fixed assets

If available as part of Solution = 5 Marks Will be made available within 4

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Months through customization = 2 Marks Not available = 0 Marks

114 Provide accurate asset financial data


115 Invoice reconciliation If available as part of Solution = 5 Marks Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

116 Establishment of relationship between Assets & financial data


117 Availability of accounting module which is able to interface with existing CBS functionality of the bank and should be able to post accounting entries


Note: 1. Bidder should score at least 80% Marks (i.e. >= 400 Marks) as per above Essential Functional Requirement Scoring Sheet to qualify for further evaluation. 2. If less than 3 Bidders score more than 80% marks, Bank may decide to relax the 80% criteria at its sole discretion. 3. If the name of component is not specified it will be assumed that the functionality is not provided by the Bidder as part of proposed solutions. All the ITAM/other components specified here has to be part of proposed solution and the Bidder should provide all such components to the Bank as per scope and terms outlined in this RFP 4. The Bidder should also comply with all the essential requirements within 4 Months from date of issuance of PO.

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Score Sheet – 2 Desirable Functional Requirements - Maximum Marks - 35 Sr.No.

Functionality If available as a part of proposed solution -Specify the Name of the ITAM component which supports this functionality and the name of Principal #.

If not available as a part of the proposed solution, Bidder has to ensure the availability of the same within 3 Months from the date of issue of PO. Specify – Yes/No. If Yes, specify – How it will be made available?

Marks Final Score

1 Comparison of owned and deployed assets


2 Ability to modify IT Asset model/templates to add additional properties/attributes


3 Provision to make obsolete documents inactive attached with the contract


4 The solution should also provide Mobile Access integration with leading OS / mobile manufactures like Apple- iPhone / iPad, PDA, Android,

If available as part of Solution = 10 Marks Will be made available within 6

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Windows Mobile Devices, Blackberry, Symbian, Google etc

Months through customization = 3 Marks Not available = 0 Marks

5 The solution should also provide integration with external data and short message services.

If available as part of Solution = 5 Marks Will be made available within 2 Months = 2 Marks Not available = 0 Marks

6 Solution should support SaaS Usage Reporting

If available as part of Solution = 3 Marks Will be made available within 2 Months = 2 Marks Not available = 0 Marks

7 Capability to identify the devices where patches are applied but not yet activated ( pending restart)

If available as part of Solution = 3 Will be made available within 4 Months through customization = 2 Marks Not available = 0 Marks

8 Track asset costs by cost centre and chargeback


Note: 1. The Bidder should also comply with all the desired requirements within 6 Months from date of issuance of PO. 2. If the name of component is not specified it will be assumed that the functionality is not provided by the Bidder as part of proposed solutions. All the ITAM/other components specified here has to be part of proposed solution and the Bidder should provide all such components to the Bank as per scope and terms outlined in this RFP 3. However, Bank may decide to give more time to Bidder to comply with any specific desirable functional features at the sole discretion of the Bank

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Score Sheet – 3 Scoring Based on Experience & Technical Parameters - Maximum Marks - 165 Sr.No.

Experience Yes /No

Provide Complete Details ( In case of Partial information marks will not be allotted)

Maximum Score

Final Score

1 Bidder had

implemented the proposed IT Asset Management Solution in large Organizations as on 30.06.2013

1. Name of the organizations

2. Name of concerned person

3. Contact number of concerned person

4. E-mail id of contact person

5. Period of implementation – Start Date – End Date

5 Marks for each implementation – Maximum 15 Marks

2 The proposed ITAM solution had multiple implementation in large Organizations (other than 1 above ) as on 30.06.2013

1. Name of the organizations

2. Name of concerned person

3. Contact number of concerned person

4. E-mail id of contact person

Period of implementation – Start Date – End Date

4 Marks for each implementation Maximum Marks – 20 1 implementation – 4 Marks 2 implementations – 8 Marks 3 implementations – 12 Marks 4 implementations – 16 Marks >=5 implementations – 20 Marks

3 Bidder support locations in India

1. Name of Support Locations

2. Number of IT Asset Management Staff

Maximum – 10 Marks 1 Location – 5 Marks >=2 Locations – 10 Marks

4 Number of IT Asset Management professionals in India as on 30.06.2013 on the payroll of the Bidder

Certification to this effect should be provided by the Bidder.

Maximum Marks = 15 < 50 - 5 Marks >= 50 and < 100 – 10 Marks >= 100 – 15 Marks

5 Rating as per Gartner MarketScope – April 2013

As per Gartner MarketScope 2013

If Promising– 15 Marks If Positive– 20 Marks

6 Does the solution supports high availability features

Provide supporting documents /explanation

If Yes – 10 Marks

7 The solution should support seamless replication of data from DC to DR


If Yes – 10 Marks

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8 Ability to support & implement session timeout (Internet & Intranet). This should be configurable and based on the IT security requirements.


If Yes – 05 Marks

9 The system should permit access only through password verification and all user IDs should be unique


If Yes – 05 Marks

10 Solution should support clustering of application and database server. The application should also support OS level clustering to improve solution scalability and performance.


If Yes – 10 Marks

11 Ability of the application to run on Oracle Database (latest version).


If Yes – 10 Marks

12 Ability of the application to adopt the Limited Data Transfer framework for data transmission in the Web/Intranet scenario (send only required information back and forth rather than sending the entire webpage)


If Yes – 7 Marks

13 Solution should have ability to function satisfactorily for low bandwidth (32 Kbps VSAT links, 64 Kbps leased line etc) branches using existing bandwidth only & should support downstream throttling of Bandwidth.


If Yes – 8 Marks

14 The system should permit access only through password verification and all user IDs should be unique


If Yes – 05 Marks

15 The system should have the ability to provide or restrict access privileges based upon multiple criteria. System should provide for creation, deletion and modification of users,


If Yes – 7 Marks

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upgrades of users and data access rights. e.g. read/view data, print data, write/modify data, delete data etc.

16 The system should support logging & audit trail functionality


If Yes – 8 Marks

Note: 1. Bidder should score >= 100 Marks as per above Technical Requirement Scoring Sheet to qualify for further evaluation. 2. If less than 3 Bidders score >= 100 Marks, Bank may decide to relax this criteria at its sole discretion. Score Sheet – 4

1) Presentation by the Bidder on Proposed Solution - 40 Marks 2) Site Visits to the location of Bidder/Principal where the proposed solution has been

implemented - 60 Marks

Total Score = 700 Marks (Score Sheet 1 + Score Sheet 2 + Score Sheet 3 + Score Sheet 4) The bidder scoring minimum 550 Marks out of 700 Marks will be eligible for reverse auction process subject to meeting of all other terms & conditions specified in this RFP. If less than 3 Bidders score more than 550 marks, Bank may decide to relax the 550 Marks criteria at its sole discretion. Designation, Signature and Seal of Company (Signature and seal of company to be put on all pages of Annexure C)

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Annexure D

Bidder Details Details of the Bidder

1. Name 2. Date of Incorporation and / or commencement of business 3. Certificate of incorporation 4. Brief description of the Bidder including details of its main line of business 5. Company website URL 6. Particulars of the Authorized Signatory of the Bidder

a. Name b. Designation c. Address d. Phone Number (Landline) e. Mobile Number f. Fax Number g. Email Address

Designation, Signature and Seal of Company

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Annexure E

NON-DISCLOSURE AGREEMENT

THIS RECIPROCAL NON-DISCLOSURE AGREEMENT (the “Agreement”) is made at Mumbai between: __________________________________ constituted under the _________ Act, ______

having its Corporate Centre at ___________________________

__________________________________ (hereinafter referred to as “Bank” which

expression includes its successors and assigns) of the ONE PART;

And ____________________________________ (hereinafter referred to as “_________” which expression shall unless repugnant to the subject or context thereof, shall mean and include its successors and permitted assigns) of the OTHER PART; And Whereas 1. _________________________________________ is carrying on business of providing _________________________________, has agreed to __________________________ for the Bank and other related tasks. 2. For purposes of advancing their business relationship, the parties would need to disclose certain valuable confidential information to each other. Therefore, in consideration of covenants and agreements contained herein for the mutual disclosure of confidential information to each other, and intending to be legally bound, the parties agree to terms and conditions as set out hereunder. NOW IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES AS UNDER 1. Confidential Information and Confidential Materials : (a) “Confidential Information” means non-public information that Disclosing Party designates as being confidential or which, under the circumstances surrounding disclosure ought to be treated as confidential. “Confidential Information” includes, without limitation, information relating to installed or purchased Disclosing Party software or hardware products, the information relating to general architecture of Disclosing Party’s network, information relating to nature and content of data stored within network or in any other storage media, Disclosing Party’s business policies, practices, methodology, policy design delivery, and information received from others that Disclosing Party is obligated to treat as confidential. Confidential Information disclosed to Receiving Party by any Disclosing Party Subsidiary and/ or agents is covered by this agreement (b) Confidential Information shall not include any information that: (i) is or subsequently becomes publicly available without Receiving Party’s breach of any obligation owed to Disclosing party; (ii) becomes known to Receiving Party prior to Disclosing Party’s disclosure of such information to Receiving Party; (iii) became known to Receiving Party from a source

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other than Disclosing Party other than by the breach of an obligation of confidentiality owed to Disclosing Party; or (iv) is independently developed by Receiving Party. (c) “Confidential Materials” shall mean all tangible materials containing Confidential Information, including without limitation written or printed documents and computer disks or tapes, whether machine or user readable. 2. Restrictions (a) Each party shall treat as confidential the Contract and any and all information (“confidential information”) obtained from the other pursuant to the Contract and shall not divulge such information to any person (except to such party’s own employees and other persons and then only to those employees and persons who need to know the same) without the other party’s written consent provided that this clause shall not extend to information which was rightfully in the possession of such party prior to the commencement of the negotiations leading to the Contract, which is already public knowledge or becomes so at a future date (otherwise than as a result of a breach of this clause). Receiving Party will have executed or shall execute appropriate written agreements with its employees and consultants specifically assigned and/or otherwise, sufficient to enable it to comply with all the provisions of this Agreement. If the Contractor shall appoint any Sub-Contractor then the Contractor may disclose confidential information to such Sub-Contractor subject to such Sub Contractor giving the Customer an undertaking in similar terms to the provisions of this clause. (b) Receiving Party may disclose Confidential Information in accordance with judicial or other governmental order to the intended recipients (as detailed in this clause), provided Receiving Party shall give Disclosing Party reasonable notice prior to such disclosure and shall comply with any applicable protective order or equivalent. The intended recipients for this purpose are:

(1) the statutory auditors of the Customer and

(2) regulatory authorities regulating the affairs of the Customer and inspectors and supervisory bodies thereof

(c) The foregoing obligations as to confidentiality shall survive any termination of this Agreement (d) Confidential Information and Confidential Material may be disclosed, reproduced, summarized or distributed only in pursuance of Receiving Party’s business relationship with Disclosing Party, and only as otherwise provided hereunder. Receiving Party agrees to segregate all such Confidential Material from the confidential material of others in order to prevent mixing. (e) Receiving Party may not reverse engineer, decompile or disassemble any software disclosed to Receiving Party. 3. Rights and Remedies (a) Receiving Party shall notify Disclosing Party immediately upon discovery of any unauthorized used or disclosure of Confidential Information and/ or Confidential Materials, or any other breach of this Agreement by Receiving Party, and will cooperate with Disclosing Party in every reasonable way to help Disclosing Party regain possession of the Confidential Information and/ or Confidential Materials and prevent its further unauthorized use.

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(b) Receiving Party shall return all originals, copies, reproductions and summaries of Confidential Information or Confidential Materials at Disclosing Party’s request, or at Disclosing Party’s option, certify destruction of the same. (c) Receiving Party acknowledges that monetary damages may not be the only and / or a sufficient remedy for unauthorized disclosure of Confidential Information and that disclosing party shall be entitled, without waiving any other rights or remedies (as listed below), to injunctive or equitable relief as may be deemed proper by a Court of competent jurisdiction. a. Suspension of access privileges b. Change of personnel assigned to the job c. Financial liability for actual, consequential or incidental damages d. Termination of contract (d) Disclosing Party may visit Receiving Party’s premises, with reasonable prior notice and during normal business hours, to review Receiving Party’s compliance with the term of this Agreement. 4. Miscellaneous (a) All Confidential Information and Confidential Materials are and shall remain the property of Disclosing Party. By disclosing information to Receiving Party, Disclosing Party does not grant any expressed or implied right to Receiving Party to disclose information under the Disclosing Party patents, copyrights, trademarks, or trade secret information. (b) Any software and documentation provided under this Agreement is provided with RESTRICTED RIGHTS. (c) Neither party grants to the other party any license, by implication or otherwise, to use the Confidential Information, other than for the limited purpose of evaluating or advancing a business relationship between the parties, or any license rights whatsoever in any patent, copyright or other intellectual property rights pertaining to the Confidential Information. (d) The terms of Confidentiality under this Agreement shall not be construed to limit either party’s right to independently develop or acquire product without use of the other party’s Confidential Information. Further, either party shall be free to use for any purpose the residuals resulting from access to or work with such Confidential Information, provided that such party shall maintain the confidentiality of the Confidential Information as provided herein. The term “residuals” means information in non-tangible form, which may be retained by person who has had access to the Confidential Information, including ideas, concepts, know-how or techniques contained therein. Neither party shall have any obligation to limit or restrict the assignment of such persons or to pay royalties for any work resulting from the use of residuals. However, the foregoing shall not be deemed to grant to either party a license under the other party’s copyrights or patents. (e) This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof. It shall not be modified except by a written agreement dated subsequently to the date of this Agreement and signed by both parties. None of the provisions of this Agreement shall be deemed to have been waived by any act or acquiescence on the part of Disclosing Party, its agents, or employees, except by an instrument in writing signed by an authorized officer of Disclosing Party. No waiver of any provision of this Agreement shall constitute a waiver of any other provision(s) or of the same provision on another occasion.

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(f) In case of any dispute, both the parties agree for neutral third party arbitration. Such arbitrator will be jointly selected by the two parties and he/she may be an auditor, lawyer, consultant or any other person of trust. The said proceedings shall be conducted in English language at Mumbai and in accordance with the provisions of Indian Arbitration and Conciliation Act 1996 or any Amendments or Re-enactments thereto. (g) Subject to the limitations set forth in this Agreement, this Agreement will inure to the benefit of and be binding upon the parties, their successors and assigns. (h) If any provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect. (i) All obligations created by this Agreement shall survive change or termination of the parties’ business relationship. 5. Suggestions and Feedback (a) Either party from time to time may provide suggestions, comments or other feedback to the other party with respect to Confidential Information provided originally by the other party (hereinafter “feedback”). Both party agree that all Feedback is and shall be entirely voluntary and shall not in absence of separate agreement, create any confidentially obligation for the receiving party. However, the Receiving Party shall not disclose the source of any feedback without the providing party’s consent. Feedback shall be clearly designated as such and, except as otherwise provided herein, each party shall be free to disclose and use such Feedback as it sees fit, entirely without obligation of any kind to other party. The foregoing shall not, however, affect either party’s obligations hereunder with respect to Confidential Information of other party. Dated this __________ day of _________ 2013 at __________ (month) (place) For and on behalf of ___________________________ Name

Designation

Place

Signature

For and on behalf of ___________________________ Name

Designation

Place

Signature

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Annexure F

Commercial Bid

The indicative commercial Bid needs to contain the information listed hereunder in a sealed envelope bearing the identification – “Indicative Commercial Bid for IT Asset Management Solution”. Bidder should make all efforts to quote best possible prices. All the prices should be quoted in INR. Name of the Bidder:

Commercial Bid Format – A : ITAM (Licenses Cost for the Bank ) 1 ITAM application

Unlimited Enterprise perpetual Licenses Cost without any cap, including the cost of all the ITAM components required to meet the requirement of the Bank as per scope of this RFP and 1 year product support cost, if any.

Specify the list of all ITAM products/components in Table I.

This will be one time cost to the Bank.

Cost of Licenses for the Bank =X=

Table I - Total Cost Sr. No. 1, of Commercial Bid Format - A

Sr. No.

Particulars Quantity Amount / Resource

Total

1 Application License Cost for the Bank for Unlimited Enterprise perpetual Licenses

Specify the list of all ITAM products

2 ITAM Support Product Cost for 1 Year /Warranty period

NA

Total Cost for Sr. No. 1 = Is the cost referred in Sr. No. 2 of Table I, is r ecurring cost per year – Specify Yes/No

Yes / No

Commercial Bid Format – B ( Solution Cost for SBI/ABs )

Sr. No

Particulars Details Amount (INR)

Comment

1 Hardware Cost for SBI/ABs -DC

Bidder need to submit complete breakup after of all Hardware components as per format provided in Annexure K

2 Hardware Cost for SBI/ABs –Test, Training & Developments


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3 Hardware Cost for SBI/ABs -DR


4 Development, Customization, Implementation, Consultancy, Documentation etc including any associate perpetual License cost for any other software not part of ITAM and not covered in Sr. No. 7, if any. This also covers manpower cost of implementation team ( 1 Process Consultant, 2 ITAM Administrator/PL, 3 ITAM Support Team Member, 1 System Admin ) – Total Solution Cost for SBI/ABs

Detail to be specified as per Table II.

This will be one time cost to the Bank for complete implementation of the project in the Bank. This covers all implementation activities specified in Annexure L. Specify the details as per Table II. This cost is payable as per milestones defined & achieved during project implementation.

5 Operation & Maintenance cost including Manpower cost specified in Annexure L - for 4 Years period. This covers cost of ATS for any software components.

Specify the details as per table III. This covers all operation activities specified in Annexure L. AMC will start after completion of warranty period. This cost will be valid for 4 year period after completion of warranty period. Specify the details as per Table III

6 Any other Software Cost ( including License Cost )

Software Amount Name of Software

Number of Licenses ( DC /Test & Dev/ DR)

Per License Cost

6a OS licenses 6b Database Licenses 6c Middleware 6d Firewall/Antivirus etc 6e Web Server 6f Add any other product

here

Total Cost of – Sr. No. 6 7 Training Cost

PROJECT COST for SBI/ABs other than Licenses=Y=

Table II - Total Cost Sr. No. 4 of Commercial Bid Format - B

Sr. No.


Total

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1 Development, Customization, Implementation, Consultancy, Documentation etc including any associate perpetual License cost for any other software not part of ITAM, if any.

Specify the names of all Software used under ITAM project other than ITAM components and not covered in Sr. No. 7 of indicative Bid

2 Process Consultant 1 3 ITAM Administrator 2 4 ITAM Support Team

Member 3

5 System Administrator 1 Total Cost for Sr. No. 4 =

Table III - Total Cost Sr. No. 5 of Commercial Bid Format - B

Sr. No.

Particulars Quantity Per Resource Cost / Per Month

Period – Months/ Resource (After completion of warranty Period)

Amount

1 Operation & Maintenance cost as per Annexure L

NA NA 48

2 ITAM Administrator /TL

1 48

3 ITAM Support Team Member

3 48

4 System Administrator 1 48 5 Help Desk Support

Staff 2 48

Total Cost for Sr. No. 5 =

Commercial Bid Format – C ( Solution Cost for SBI Life)

Sr. No

Particulars Details Amount (INR)

Comment

1 Hardware Cost for SBI Life -DC


2 Hardware Cost for SBI Life –Test, Training & Developments


3 Hardware Cost for SBI Life -DR


4 Development, Customization, Implementation,

Detail to be specified as per Table IV.

This will be one time cost to the Bank for complete implementation

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Consultancy, Documentation etc including any associate perpetual License cost for any other software not part of ITAM and not covered in Sr. No. 7, if any. This also covers manpower cost of implementation team ( 1 Process Consultant, 1 ITAM Administrator/PL, 2 ITAM Support Team Member, 1 System Admin ) – Total Solution Cost for SBI Life

of the project in the Bank. This covers all implementation activities specified in Annexure L. Specify the details as per Table IV. This cost is payable as per milestones defined & achieved during project implementation.

5 Operation & Maintenance cost including Manpower cost specified in Annexure L - for 4 Years period. This covers cost of ATS for any software components.

Specify the details as per table III. This covers all operation activities specified in Annexure L. AMC will start after completion of warranty period. This cost will be valid for 4 year period after completion of warranty period. Specify the detail as per Table V

6 Any other Software Cost ( including License Cost )

Software Amount Name of Software

Number of Licenses ( DC /Test & Dev/ DR)

Per License Cost

6a OS licenses 6b Database Licenses 6c Middleware 6d Firewall/Antivirus etc 6e Web Server 6f Add any other product

here

Total Cost of – Sr. No. 6 7 Training Cost

PROJECT COST for SBI-Life other than Licenses=Z=

Table IV - Total Cost Sr. No. 4 – Commercial Bid Format - C

Sr. No.


Total

1 Development, Customization, Implementation, Consultancy, Documentation etc including any associate perpetual License cost for any other software not part of ITAM, if

Specify the names of all Software used under ITAM project other than ITAM components and not covered in Sr. No. 7 of indicative Bid

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any. 2 Process Consultant 1 3 ITAM Administrator 1 4 ITAM Support Team

Member 2

5 System Administrator 1 Total Cost for Sr. No. 4 =

Table V - Total Cost Sr. No. 5 – Commercial Bid Format - C

Sr. No.

Particulars Quantity Per Resource Cost / Per Month

Period – Months/Resource (After completion of warranty Period)

Amount

1 Operation & Maintenance cost as per Annexure L

NA NA 48

2 ITAM Administrator 1 48 3 ITAM Support Team

Member 2 48

4 System Administrator 1 48 5 Help Desk Support 1 48

Total Cost for Sr. No. 5 =

Calculation of L1 = X + Y + Z The working of all resources will as per normal working hours of the Bank. The quoted prices and taxes, duties & statutory levies such as Service Octroi, NMMC cess etc should be specified separately. Service Tax, VAT/Sales Tax will be paid by the Bank on actual.

Bidder should take into account Navi Mumbai Municipal Corporation (NMMC) cess for while submitting their Bids, in case Bank is liable to pay NMMC cess, the cess amount will be deducted by the Bank while making payments to the Vendors. Designation, Signature & Seal of the Company (Signature and seal of company to be put on all pages of Annexure F)

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Annexure G

Compliance Statement DECLARATION Terms & Conditions We hereby undertake and agree to abide by all the terms and conditions stipulated by the bank in the RFP document. We hereby also agree to comply with all the requirements of the Bank, Deliverables, related addendums, appendices and other documents including any changes, if any, made to original tender documents issued by the Bank. The cost of hardware, software, service, process, resources, training, documents, rate contract, tools etc finally arrived and accepted by the Bank will be binding on us for the period of five years. We accept that we the Bidder and Principal/OEMs will not levy any other charges on the Bank, in any form to meet the obligations as per scope of this RFP including deliverable, requirements, terms & conditions etc. We certify that the items offered by us in response to the bid conform to the technical and functional specifications stipulated in the bid with the following deviations: 1) 2) …. (If left blank it will be construed that there is no deviation from the specification given above) In case of any deviations Bank decision to accept or reject the Bid will be final Signature & Designation Seal of Company

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Annexure H

Format for Performance Guarantee

BANK GUARANTEE

To,

State Bank of India,

___________ Project,

Global IT Centre,

Sector -11, C.B.D Belapur,

Navi Mumbai 400614

(Hereinafter referred to as "SBI / you”)

Whereas consequent to your Request For Proposal (RFP) No __________ dated _________ you have issued a Purchase Order No. ______________ dated ________ to M/s _________________, having its corporate office at _____________ (hereinafter referred to as "the Contractor”) to develop, implement and support name of software solution/service for the Bank.

Whereas as per the payment terms of the said RFP/Purchase Order the Contractor has to submit a Bank Guarantee from a any scheduled commercial bank, other than SBI in favour of you.

And whereas, we, ___________Bank, having our branch office at ________________________________ (hereinafter referred to as "the Guarantor") on the request of the Contractor hereby expressly and unreservedly undertake and Guarantee to pay to you, a sum not exceeding Rs. _________/- (Rupees ___________________Only), being 10% of the value of the Purchase Order, in the event of any breach by the Contractor of the obligations under your said Purchase Order, or reasons attributable to the Contractor on account of the same. This Guarantee shall be limited to an amount not exceeding Rs. _________/- (Rupees _________________Only). You may raise a demand on us in writing stating the amount claimed under the Guarantee and on receipt of your claim in writing, without any demur, protest or contest and without any reference to the Contractor, we the Guarantor shall make the payment under this Guarantee to SBI within 24 hours of receipt of written claim / demand.

We the Guarantor, further confirm that a mere letter from the SBI that there has been a breach by the Contractor of its obligations or there are sufficient reasons for invoking this Guarantee, shall without any other or further proof be final conclusive and binding on the Guarantor.

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We shall not be discharged or released from this undertaking and the Guarantee by any arrangement, variation, violation between you and the Contractor, indulgence to Contractor by you with or without our consent or knowledge and this Guarantee shall be in addition to any other Guarantee or security you possess against the Contractor.

This Guarantee shall be a continuing Guarantee and shall not be discharged by any change in the constitution of the Bank, Guarantor or the Contractor. It is further guaranteed that the payment under this Guarantee shall be made by us on receipt of your written demand as aforesaid making reference to this Guarantee.

Notwithstanding anything contained hereinabove, our liability under this Guarantee is restricted to Rs. ________/- (Rupees ________________Only).

This Guarantee shall remain in full force and effect for a period of __ years from the date of the installation i.e. up to _________ Unless a claim under this Guarantee is made against us within one month from that date i.e. on or before _____ , all your rights under this Guarantee shall be forfeited and we shall be relieved and discharged from all liabilities there under.

Thereafter, our Guarantee shall be considered as null and void whether returned to ourselves or not.

Date :

For _______________

(Branch and Bank)

Place :

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Annexure I

Format for Earnest Money Deposit (EMD)

To,

The __________________

State Bank Global IT Centre,

Sector 11, CBD, Belapur,

Navi Mumbai-400614,

Dear Sir,

EMD BANK GUARANTEE FOR NAME OF SOFTWARE SOLUTION /SERVICE TO

STATE BANK OF INDIA TO MEET SUCH REQUIREMENTS AND P ROVIDE

SUCH SERVICES AS ARE SET OUT IN THE REQUEST FOR PROPOSAL

WHEREAS State Bank of India (SBI), having its Corporate Office at Nariman Point, Mumbai, and regional offices in other cities in India has invited Request for Proposal to develop, implement and support name of software solution/service on behalf of SBI, Associated Banks and subsidiaries vide its RFP No. ________ dated ________ on the terms and conditions mentioned in the RFP documents,

It is one of the terms of said Request for Proposal that the bidder shall furnish a Bank Guarantee for a sum of Rs. _______ (Rupees ______ only) as Earnest Money Deposit.

M/s____________________ , (hereinafter called as bidder), who are our constituents

intends to submit their bid for the said work and have requested us to furnish guarantee in

respect of the said sum of Rs. ______ (Rupees ____ only).

NOW THIS GUARANTEE WITNESSETH THAT

We _______________________ (Bank) do hereby agree with and undertake to the State

Bank of India, their Successors, assigns that in the event of the SBI coming to the

conclusion that the bidder has not performed their obligations under the said conditions

of the RFP or have committed a breach thereof, which conclusion shall be binding on us

as well as the said bidder, we shall on demand by the SBI, pay without demur to the SBI,

a sum of Rs. _____ (Rupees _____ only) that may be demanded by State Bank of India.

Our guarantee shall be treated as equivalent to the Earnest Money Deposit for the due

performance of the obligations of the bidder under the said conditions, provided,

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however, that our liability against such sum shall not exceed the sum of Rs. ____

(Rupees _____ lakhs only).

We also agree to undertake to and confirm that the sum not exceeding Rs. _____ (Rupees

_____ lakhs only) as aforesaid shall be paid by us without any demur or protest, merely

on demand from the SBI on receipt of a notice in writing stating the amount is due to

them and we shall not ask for any further proof or evidence and the notice from the SBI

shall be conclusive and binding on us and shall not be questioned by us in any respect or

manner whatsoever. We undertake to pay the amount claimed by the SBI within 24 hours

from the date of receipt of the notice as aforesaid. We confirm that our obligation to the

SBI under this guarantee shall be independent of the agreement or agreements or other

understandings between the SBI and the bidder. This guarantee shall not be revoked by us

without prior consent in writing of the SBI.

We hereby further agree that –

Any forbearance or commission on the part of the SBI in enforcing the conditions of the

said agreement or in compliance with any of the terms and conditions stipulated in the said

tender and/or hereunder or granting of any time or showing of any indulgence by the SBI

to the bidder or any other matter in connection therewith shall not discharge us in any

way our obligation under this guarantee. This guarantee shall be discharged only by the

performance of the bidder of their obligations and in the event of their failure to do so, by

payment by us of the sum not exceeding Rs. ______ (Rupees ___ only)

Our liability under these presents shall not exceed the sum of Rs. _______ (Rupees ____

only)

Our liability under this agreement shall not be affected by any infirmity or irregularity on

the part of our said constituents in tendering for the said work or their obligations there

under or by dissolution or change in the constitution of our said constituents.

This guarantee shall remain in force for a period of one year, provided that if so desired

by the SBI, this guarantee shall be renewed for a further period as may be indicated by

them on the same terms and conditions as contained herein.

Our liability under this presents will terminate unless these presents are renewed as

provided herein up to three years or on the day when our said constituents comply with

their obligations, as to which a certificate in writing by the SBI alone is the conclusive

proof, whichever date is later. Unless a claim or suit or action is filed against us within

six months from that date or any extended period, all the rights of the SBI against us

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under this guarantee shall be forfeited and we shall be released and discharged from all

our obligations and liabilities hereunder.

Yours faithfully,

For and on behalf of

Signature and Seal of Authorized Official

(NB: This document will require Stamp Duty as applicable in the State, where it is

executed and shall be signed by the official whose signature and authority shall be

verified).

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Annexure J

Contract Agreement / SLA - Terms & Conditions All the terms & conditions specified in the Annexure J of this RFP and elsewhere in the scope of RFP will be part of the contract/agreement. The agreement will be as per standard format of the Bank. Any other condition(s)/ modification may be added to the contract /agreement on mutually agreed terms.

a) Licensing Requirements Bidder is responsible for meeting all licensing requirement as part of the ITAM service/ solution requested. The Vendor should offer Bank Unlimited Perpetual licenses for all ITAM products. The Vendor should also purchase perpetual licenses for other products software/sub-products required for successful running of this solution and should provide the same to the Bank. Bank has finalized an Enterprise Agreement (EA) with M/s Microsoft for procurement of Windows Standard, Windows Enterprise Server Licenses and Client Access Licenses (CALs) for use at all locations of the State Bank Group. If the OS is MS Enterprise Server OS, Bank may decide to provide the same. In this case cost for OS licenses will not be considered for the payment. However the Bidder has to provide the cost of MS Server licenses during reverse auction. However, in any case, the vendor has to apply OS patches /upgrades as part of general ATS /AMC support Bank has an Enterprise Unlimited License Agreement (EULA) with M/s Oracle in place and products cover under the EULA is Oracle Database Enterprise Edition, RAC, Petitioning and Oracle Golden Gate & Oracle Golden Gate for Non Oracle Database. Bank has an Enterprise Unlimited License Agreement (EULA) with M/s Oracle in place for Oracle Fusion Middleware Products. b) Performance Requirements The Vendor should meet the performance requirement as specified in this RFP. If the on-site support team of the Vendor could not resolve the major issue within 12 hours, the Vendor should ensure the availability of other expert and should resolve the issue within 24 hours. The cost of the such expert has to be borne by the Vendor. c) Scalability Requirements

The solution should support both hardware and application level scalability to meet the future requirements of the Bank beyond 5 years period.

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d) Uptime Requirement System will be considered to be up when accessible by the user without any Performance or response time degradation. Uptime (%) = (Sum of total hours during the week – Sum of downtime hours during week) X 100

Sum of total hours during week

Total hours during the week should be calculated as = 24 * 7

Periodicity of uptime calculation will be on weekly basis.

e) Charges & Payment terms, Penalty: The work on the project should start within 15 days after issuance of PO by the Bank. If there is any delay in initiating the Work, penalty of 1% of the total project cost will be applicable for per week delay or part thereof. The date on which Vendor Project Team will start the work will be consider as T date. All the deliverable by the Vendor should meet the quality requirements of the Bank. Implementation Schedule/Milestones & Penalty Terms & Conditions:

Sr. No.

Activity Target Date/Period Penalty

1 Completion of Study of Bank’s IT Environment/ requirement gathering & Preparation & Submission of detail Study report/documents to the Bank

T1=T + 4 Weeks 1% per of the total project Cost for a delay of 1 week or part thereof

2 Preparation of Process/Procedures Documents required for implementation of the ITAM Solution, Solution/Technical Architecture, Preparation of complete Project Management & Implementation Plan

T2=T1+4 Weeks 1% per of the total project Cost for a delay of 1 week or part thereof

3 Installation of Hardware at DC & Test/Training/Development Environment

T3=T+6 Weeks 1% per of the total project Cost for a delay of 1 week or part thereof

4 Installation of Hardware at DR Site T4=Within 4 Weeks after request from the Bank

1% per of the total project Cost for a delay of 1 week or part thereof

5 Installation of OS/ Database/ Middleware and other related products & Installation of all ITAM components


6 Solution Ready for UAT including UAT test cases


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7 Completion of UAT T7=T6+3 Weeks Combined efforts. 1% per of the total project Cost for a delay of 1 week or part thereof if delay at Vendors end

8 ITAM Policy Readiness & Acceptance of Version 1.0 of the ITAM Policy of the Bank

T8= T2+ 8 Weeks 1% per of the total project Cost for a delay of 1 week or part thereof

9 Implementation of ITAM Solution covering all Corporate/Administrative Offices and DC/DR centres of the Bank including all the functionalities including Report Generation / Dashboard facilities and testing of solution at DR site


10 Implementation of ITAM solution covering each Circle/office of the Bank

T10=T9+14 Week 1% per of the total project Cost for a delay of 1 week or part thereof

11 Finalization of all documents including finalization of Policy Document.


Operation Terms & Conditions:

Sr. No.

Description Bank’s Requirement Penalty

1 Uptime/Availability of ITAM Solution 99% availability of the Solution – Per week calculation

1% of the total AMC cost for a delay of 1 day or part thereof

2 Response Time Requirement As per requirement of the Bank

1% of the total AMC cost for a delay of 1 day or part thereof

3 ITAM support team member not acceptable to the Bank should be replaced with alternate resource within 15 days

The support team should meet the criteria specified in Manpower requirement

1% of the total AMC cost for a delay of 1 week or part thereof

4 The Vendor should resolve any major issue within 24 Hours.

The issue is classified as a major if it affects the normal functioning of one or more components of the Solution or affects the response time

1% of the total AMC cost for a delay of 1 day or part thereof. After 2 days – 2% of the total AMC cost for a delay of 1 day or part thereof.

5 The Vendor should resolve any minor issue within 4 days

Issue is classified as minor if does not have any impact on operation level

0.5% of the total AMC cost for a delay of 1 week or part thereof

6 All new Assets & related information should be entered/uploaded in the System within 3 working days

1% of the total AMC cost for a delay of 1 week or part thereof

7 Delay in maintenance activities affecting the operation of ITAM system

The Vendor should carry out all maintenance activities in consultation with the Bank

0.5% of the total AMC cost for a delay of 1 day or part thereof

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The TDS, if applicable, will be deducted by the bank at the time of payment of invoices. Bidder should ensure that exchange rate fluctuations, changes in import duty and other taxes should not affect the Rupee (INR) value of commercial Bid.

f) Project Duration

The duration of the project is 5 Year from the T date. The implementation period is 1 year from T date and the Vendor should ensure the completion of all phases/milestones of the project in timely manner. If it is observed that there is considerable delay during the execution of the Project, Bank may take any action deemed appropriate, including the cancellation of the contract, forfeiting of BG/EMD, application of penalty etc and debarring the Vendor from future participation in Banks other projects.

Bank will have the right to recover any opportunity loss or monetary loss incurred by the Bank due to malfunction of software/application faults/ system failure / negligence of the bidder etc during project execution/implementation. g) Warranty

The warranty period for a software solution / service starts after successful user acceptance test. The period of warranty will be 1 year from the date of acceptance of UAT. The warranty period may be extended if the deliverables are not acceptable to the Bank as per scope of this RFP.

Onsite comprehensive warranty for all the hardware components including free replacement of spares, parts, kits as and when necessary will be 60 months from date of installation or 63 months from date of delivery, whichever is earlier.

Warranty for the System Software / off-the-shelf Software should be provided as per the general conditions of sale of such software.

The warranty would be on-site and comprehensive in nature and back to back support from the OEM/Service Provider. The vendor will warrant all the hardware and software against defects arising out of faulty design, materials and media workmanship etc. for a period of 60 months from the date of acceptance of the hardware and for a period of 60 months from the date of user acceptance of software. The vendor will provide support for Operating Systems and other preinstalled software components/system software during the warranty period of the hardware on which these software & operating system will be installed. The Vendor shall repair or replace worn out or defective parts including all plastic parts of the equipment at his own cost including the cost of transport.

h) Ownership

All information processed by Bidder during software development & maintenance, customization, configuration belongs to the Bank. By having the responsibility to maintain the software product, the Bidder does not acquire implicit access rights to the information or rights to redistribute the information. The Bidder understands that civil, criminal, or administrative penalties may apply for failure to protect information appropriately.

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i) Periodic Review & Inspection The Bank may review vendor’s performance /financial stability /service reliability /SLA terms at any time. The Bank / Regulators / Auditor/Consultant may visit the premises of the Vendor if require for the purpose of inspection/review/audit. j) Project Support & Annual Maintenance Contract The period of AMC starts after Warranty period and will be for 4 Years. k) Penalty The penalty may be recovered from project cost/AMC cost/BG as per discretion of the Bank. l) Termination

If the contract is terminated under any termination clause mentioned in this RFP, the Vendor should hand over all documents / source code / executables / Bank’s data/ resources or any other relevant information to the Bank in timely manner and in proper format as per scope of this RFP and should also support the orderly transition another Vendor or to the Bank. The vendor should also support the Bank on technical queries / support on process implementation or in case of software provision for future upgrades. The Bank’s right to terminate a contract will be in addition to the penalties mentioned in the SLA/Contract.

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Annexure K

Hardware – Bill of Material

Hardware Requirements:- The Bidder/Vendor should size the hardware required for ITAM solution based on the Scope of this RFP. The Hardware should have built in redundancy and should be scalable. All the components in hardware should be hot swappable and should incur no downtime due to component failure. The hardware should take into account the requirements of the Bank for 5 year periods and should meet the response time requirement as specified in this RFP. If the proposed hardware could not meet the sizing and response time requirement of the Bank for the period of 5 years from the go-live of solution, it will be the responsibility of the Bidder to upgrade the Hardware at its own cost. For sizing purposes, empirical third party reports / evidence would be required in the form of benchmarks on that class of hardware with the suggested processors / other components to accept the hardware sizing calculations.

The Vendor has to provide separate environments for both SBI/ABs and SBI Life as under:

For SBI/ABs:

1. Data Centre - Production 2. Data Centre (DC) - Test, Development and Training 3. Disaster Recovery Site (DR)

For SBI Life:

1. Data Centre - Production 2. Data Centre (DC) - Test, Development and Training 3. Disaster Recovery Site (DR)

The Vendor should provide the same class of server for Test, Development and Training and DR environment as that of the proposed Production.

The Bank does not envisage the Vendor to provide hot/cold standby (unit level redundancy) for any of the environments.

The solution will be hosted from DC and DR facilities owned by the Bank or outsourced by the Bank. Bidders must provide details of hardware, space, rack requirements and power requirements in the technical specification sheet provided by them.

The Bidder should provide detailed configuration for each Hardware item for DC, DR and Test & Training in Excel MS format. The Bill of Material (BOM) except the price details.

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Table 1: DC for SBI/ABs Sr. No.

Item Name Make, Model, Version & Configuration Details

Function of Item

Quantity Reference Document (Specify page number)

Remarks

Table 2: Test, Training & Development for SBI/ABs Sr. No.


Function of Item


Remarks

Table 3: DR for SBI/ABs (The Bank may ask a Bidder to deliver DR hardware at later stage) Sr. No.


Function of Item


Remarks

Table 4: DC for SBI Life Sr. No.


Function of Item


Remarks

Table 5: Test, Training & Development for SBI Life Sr. No.


Function of Item


Remarks

Table 6: DR for SBI Life ( The Bank may ask a Bidder to deliver DR hardware at later stage) Sr. No.


Function of Item


Remarks

Designation, Signature and Seal of Company (Signature and seal of company to be put on all pages of Annexure F)

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Annexure L

Manpower Requirements The Manpower supplied by the Bidder and OEM/Principal should be technically qualified and should have sufficient expertise in the areas of ITAM as outlined in this RFP. The Bidder may engage the services of OEM/Principal for any specific purpose/consultancy purpose and should inform the Bank of the same. Any cost incurred by the way of this engagement has to borne by the Bidder. The project team should be well versed with the ITIL processes and ITIL Qualification will be an added advantage. The Bidder should depute Project Manager & Project Team with relevant experienced. The Bank may ask the bidder to CV of Project Manager & Team Members that demonstrates proven experience in executing projects similar in scope and complexity. The Bank may interview the Project Manager / Team Member at any time and may reject. The Bank may levy suitable penalty, in case of wilfully deployment of inexperienced person by the Vendor at Banks site. The Bidder should provide a team of 7 experts for SBI/ABs and 5 experts for SBI Life during the implementation period. The implementation team will continue on-site support during the warranty period of the project. Bidder may engage the services of resources from the Principal for any of the Role referred below with prior written permission from the Bank. Bidder may deploy the additional resources on the project apart from the minimum required by the Bank to complete its commitments in timely manner. Following operational activities will also have to be carried out by the implementation Team during the implementation & warranty period of the project: The support team will be responsible for ITAM solution operation, maintenance & administration, backup & recovery, ITAM configuration / customization, DR activities, Database Administration/installation, OS Administration/installation and Middleware Administration/installation of other products provided by the Bidder as part of solution. The team will also carry out all the routine day to day activities, data updates related to Assets/Contract/SLA etc, information sharing & training to SBI Staff, updating of ITAM related documents including processes/procedures etc Application of all patches/updates/version/releases to all the products covered under the scope this RFP including OS, Database, ITAM application & other components, Middleware products etc.

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Implementation Team for SBI/ABs: (The cost of these resources should be included as part of project implementation)

Sr. No.

Role Quantity Banks Requirement

1 Process Consultant 1 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 5 Years of IT Experience Out of which at least 3 years should be on ITAM projects Desirable: ITIL or related certification

2 ITAM Administrator ( One of them will also carry out Project Management Activities as Project Leader/Manager)

2 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 5 Years of IT Experience Out of which at least 3 years should be on ITAM projects Desirable: ITIL or related certification

3 ITAM Support & Implementation

3 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 3 Years of Experience Out of which at least 2 years should be on ITAM projects Desirable: ITIL or related certification

4 System Administrator 1 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 3 Years of Experience as Database Administrator / OS Administrator Desirable: OS/DB Administration Certification

Implementation Team for SBI Life:

(The cost of these resources should be included as part of project implementation)

Sr. No.

Role Quantity Banks Requirement

1 Process Consultant 1 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 5 Years of IT Experience Out of which at least 3 years should be on ITAM projects Desirable: ITIL or related certification

2 ITAM Administrator / Project Leader

1 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 5 Years of IT Experience Out of which at least 3 years should be on ITAM projects Desirable: ITIL or related certification


2 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 3 Years of Experience Out of which at least 2 years should be on ITAM projects

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Desirable: ITIL or related certification 4 System Administrator 1 B.E./B.Tech. in Computer Science /

IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 3 Years of Experience in Database Administration/OS Administration Desirable: OS/DB Administration Certification

Operation Maintenance after completion of warranty Period: (The cost of these resources should be included as part of AMC) The support team will be responsible for ITAM solution operation, maintenance & administration, backup & recovery, ITAM configuration / customization, DR activities, Database Administration/installation, OS Administration/installation and Middleware Administration/installation of other products provided by the Bidder as part of solution. The team will also carry out all the routine day to day activities, data updates related to Assets/Contract/SLA etc, information sharing & training to SBI Staff, updating of ITAM related documents including processes/procedures etc Application of all patches/updates/version/releases to all the products covered under the scope this RFP including OS, Database, ITAM application & other components, Middleware products etc. Bank, at its discretion, may accept any major activity as change request on mutually agreed terms. Operation Team for SBI /ABs: Team Size – 6 1 ITAM Administrator /

Project Leader 1 B.E./B.Tech. in Computer Science /

IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 5 Years of IT Experience Out of which at least 3 years should be on ITAM projects Desirable: ITIL or related certification



3 System Administrator 1 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 3 Years of Experience in Database Administration/OS Administration

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Desirable: OS/DB Administration Certification

4 Help Desk as per Banks working Hours

2 Graduate + Experience of minimum 2 years in Help Desk operation

Operation Team for SBI Life: 4 1 ITAM Administrator /

Project Leader 1 B.E./B.Tech. in Computer Science /

IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 5 Years of IT Experience Out of which at least 3 years should be on ITAM projects Desirable: ITIL or related certification



3 System Administrator 1 B.E./B.Tech. in Computer Science / IT/Electronic/Electronics & Telecommunication or equivalent Experience: Minimum 3 Years of Experience in Database Administration/OS Administration Desirable: OS/DB Administration Certification

4 Help Desk as per working Hours of SBI Life

1 Graduate + Experience of minimum 2 years in Help Desk operation

As and when required, Bidder should make available highest level of technical support to the on-site operation team from the pool of its off-site resources to sort out any issue related to ITAM solution. The normal working hours for the resources during implementation & operation period will be as per normal working hours of the Bank. Designation, Signature and Seal of Company (Signature and seal of company to be put on all pages of Annexure K)

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Annexure M

Payment Terms & Conditions

Hardware Payments Terms

1. 90 % on Delivery & Installation - 90% of the Total amount due on Delivery and / or installation, whichever is earlier. Payment will be released within 15 days or receipt of Invoice and Installation & Commissioning Certificate duly signed by the Bank. As already stated, for reasons of delays in installation and commissioning not attributable to the Bank the liquidated damages may be levied as stated.

2. Balance 10% after the expiry of warranty period or against submission of Bank Guarantee from a Scheduled Commercial Bank other than SBI, for an equivalent amount valid for the period of 36 months from the date of acceptance.

License Cost – Payment Terms 100% payment will be made on delivery of licences and license certificate to the satisfaction of the Bank. Payment will be released within 1 month after receiving license certificate and invoice. Software Solution and other related Payment Terms Sr. No.

Description Cost of Implementation (Annexure F – Commercial Bid – Sr. No. 5 )

1 Completion and acceptance of UAT by the Bank 20% of Total Cost of Implementation 2 Successful implementation of solution at all

administrative / corporate offices including all Data Centers (DC/DR/Near DR)

25% of Total Cost of Implementation

3 Successful implementation of solution at all Bank level including all office/branches


4 After successful handover all deliverable within the scope of this RFP including Training, Documents, Policies, Processes & Procedures , readiness of DR site & testing of solution at DR site & acceptance of all the deliverables by the Bank.


5 After completion of warranty period. Delivery of all other deliverable as per Sr. No. 1 to 4 should have been completed.


AMC / Maintenance Cost AMC / Maintenance cost will be payable on half yearly on arrear basis.

(Signature and seal of company to be put on all pages of Annexure M)

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ANNEXURE N

MANUFACTURERS'/PRODUCERS’ AUTHORIZATION FORM

No. Date:

To:

Dear Sir:

Ref: RFP No.SBI:xx:xx dated dd/mm/yyyy – IT Asset Management Solution

We who are established and reputable manufacturers / producers of ________________________ having factories / development facilities at (address of factory / facility) do hereby authorise M/s ___________________ (Name and address of Agent) to submit a Bid, and sign the contract with you against the above Bid Invitation.

2. We hereby extend our full guarantee and warranty for the Solution, Products and services offered by the above firm against this Bid Invitation.

3. We also undertake to provide any or all of the following materials, notifications, and information pertaining to the Products manufactured or distributed by the Vendor :

(a) Such Products as the Bank may opt to purchase from the Vendor, provided, that this option shall not relieve the Vendor of any warranty obligations under the Contract; and

(b) in the event of termination of production of such Products:

(f) advance notification to the Bank of the pending termination, in sufficient time to permit the Bank to procure needed requirements; and

(i) following such termination, furnishing at no cost to the Bank, the blueprints, design documents, operations manuals, standards, source codes and specifications of the Products, if requested.

4. We duly authorise the said firm to act on our behalf in fulfilling all installations, Technical support and maintenance obligations required by the contract.

Yours faithfully,

(Name of Manufacture / Producers)

Note: This letter of authority should be on the letterhead of the manufacturer and should be signed by a person competent and having the power of attorney to bind the manufacturer. The Bidder in its Bid should include it.