pag e 4 pag e 8 pag es 12-13 - cone health
TRANSCRIPT
MAY 2011
Health System RenewsCommitment to Hand Hygiene
IN THIS ISSUE
page 4
Cone HealthLink:A Listing ofApplications
page 8
Snapshots fromService Awards
Nursing ExcellenceWinners
pages 12-13
Moses Cone Health System willcelebrate Hospital Week with
events on each main campus anda gift for each employee.
See page 21 for completelisting of dates and times.
Hospital WeekEvents Planned
It’s difficult to imagine that 10,000 lives were lost in the devastatingearthquake and tsunami in Japan.
But here’s another sobering thought: that is just 10 percent of theyearly death toll from hospital-acquired infections in the UnitedStates. Each year, an estimated 1.7 million people get hospital-acquired infections, and 99,000 people die from them.
Looking at it another way, hospital-acquired infections claimmore lives each year than breast cancer and colorectal cancercombined.Vicki Block, Vice President, Heart and Vascular Center and
Imaging Services, pointed out these facts recently in an email updateto employees at The Moses H. Cone Memorial Hospital.
“This is not meant to minimize the magnitude of cancer deathsor the events in Japan,” Block wrote. “It is meant to put intoperspective the magnitude of something that is within our ability tocontrol through improved compliance with something as simple ashand hygiene.”
Hospitals throughout Moses Cone Health System recentlyincreased their focus on hand hygiene in the wake of data thatshowed a one-month uptick in MRSA rates at Moses Cone Hospitaland Wesley Long Community Hospital.
Debbie Grant, VicePresident, Nursingand Patient CareServices, discussesinfection preventionat a mandatorymeeting of MosesCone Hospitaldepartmentdirectors recently.
continued, page 3
2 MAY 2011
Errand Solutions – Working for YouErrand Solutions is a free benefit provided by Moses Cone Health System to assist staffwith errands and other personal needs, so they can be more focused, engaged andproductive at work.
The service can help with common things like picking up dry cleaning; taking your carfor an oil change, repair or washing; getting your shoes repaired; purchasing stamps,buying movie tickets and providing Honey Baked Ham gift certificates.
They have also done party planning, arranged car rentals and researched home servicessuch as electricians, yard work and patio/deck maintenance. Of course, they also ran theNCAA basketball bracket contest (a free car wash was the prize), held the lottery for theACC Tournament tickets, and distributed the new 2011 Employee Appreciation andDiscount Books.
What are some less common things they have done?
Planned a child’s birthday partyAn employee needed entertainment for her daughter’s birthday. Errand Solutions foundthe perfect fit, Abrakadoodle Remarkable Art Education, and called them on theemployee’s behalf. The company sent a teacher with a short lesson plan, and the kidstook home their creations as well as a keepsake T-shirt.
Arranged service for a riding lawn mowerAn employee needed service for his riding lawn mower. Errand Solutions found severalcompanies that would pick up the mower and presented quotes to the employee. Afterthe employee selected a company, Errand Solutions scheduled the appointment.
Travel arrangementsAn employee wanted to plan a bird-watching trip to Cancun, matching the arrival anddeparture time of a friend. Errand Solutions tracked down some nature guides in andaround Cancun, got prices for some programs, and provided maps and specific timesthat interesting birds could be seen.
Have you ever dreamed of being a calendar pin-up? Want to win a $100 Visa gift card? Tell us your wellness success story.Have you:
If you improved your health by participating in our employee programs, we want to hear about it. Selectedwinners will receive a $100 Visa gift card AND be featured in the Wellness program’s 2012 wall calendar.
Submit details, along with a picture that reflects your story, by May 31 to [email protected] [email protected], or through interoffice mail to Human Resources at Northwood.
Questions? Call 832-2590 or 832-8102.
• Used Errand Solutions to reduce your stress?
• Lost weight in the Biggest Loser challenge?
• Gotten stronger because of BodyPump?
• Enjoyed your workday more because of Zumba?
• Controlled your diabetes through Link to Wellness?
• Stopped smoking because of Quit Smart?
• Discovered high blood pressure during the annualhealth screening?
• Benefited from another wellness activity?
Want to Be a Calendar Mod el for Wellness?
HR4U
Moses Cone HospitalAtrium Monday through Friday7:30 a.m. - 5 p.m.
Wesley Long Community HospitalDesk beside Human ResourcesMonday, Wednesday, Friday7:30 a.m. - noon
The Women’s Hospital of GreensboroOffice beside Human ResourcesMonday, Wednesday, Friday1 - 5 p.m.
Annie Penn HospitalLocated to the right of the cafeteria Tuesday, Thursday7:30 a.m. – noon
Behavioral Health CenterErrands on DemandPhone Option 1
No matter what your needs,check with Errand Solutions. Youcan reach them at 832-7007 orstop by one of their locations:
MAY 2011 3
403-B MatchThe 403(b) match was made to employee accounts on March 31. Match amountsshould have been included on first-quarter statements from VALIC.
Moses Cone Health System contributed more than $5.3 million to employeeaccounts for the match.
The 401(a) retirement plan contribution (for those in the defined contributionretirement plan) will be posted to employee accounts the second quarter and will showon second-quarter statements.
This fall, employees who want to receive the $30 Healthy Lifestyle medical premiumdiscount for 2012 must have their cholesterol, blood pressure and glucose tested andmeet two of three healthy criteria in these areas. The biometric testing will also includetesting for nicotine. (The $30 discount is an increase from the current $25 discount.)
Will you be ready? Getting a physical is a good place to start. The Health System alsooffers weight-loss programs (Weight Watchers, Biggest Loser and more), free groupexercise classes, smoking cessation programs, free select generic medication asprescribed by your doctor to decrease blood pressure and the new diabeticmanagement program coordinated through Med-Link.
For more information, call the Benefits Service Center at 832-8777.
The Countdown is On
Judy Schanel, President, Moses ConeHospital, and Executive Vice President,Moses Cone Health System, and PaulJeffrey, President, Wesley LongCommunity Hospital, have calledmandatory meetings for departmentleadership to share this data and to askfor renewed vigilance in protectingpatients as the Health System strives tobe a national leader in quality, serviceand cost.
“We’ve had some great feedback on theincredible work under way with the StepUp Scrub Up campaign, and we’re askingeveryone to recommit to our compliancewith hand hygiene,” Schanel says. “Theone single thing each and every one of uscan do to prevent hospital-acquiredinfections is wash our hands. I ask eachof you to take this seriously and bevigilant: Don’t let a single person enter orleave a patient’s room without cleansingtheir hands. Remember and think abouthow you would feel if your mother,father, spouse or child got one of theseinfections.”
Jeffrey says he wants to issue a call toaction to all 8,000 Health Systememployees. “We are responsible not justfor our own actions,” he says. “We arealso patient advocates, and we areresponsible to make sure no one entersany patient room or procedure roomwithout proper hand washing.”Mary Jo Cagle, MD, Executive Vice
President and Chief Quality Officer, andBill Bowman, MD, Executive VicePresident, Medical Affairs, share thisvigilance. They also stress that everyonewho has contact with patients – includingvendors, visitors, family, food serviceworkers, medical caregivers andphysicians – must be held to the samestandard. That means that departmentdirectors should feel free to approachand/or report anyone – at any level of theHealth System – who is not complyingwith hand hygiene procedures.
“We are all responsible for our patients’safety and high-quality care,” they say.“Health System leadership will supportyou as you provide and insist upon thehighest quality of care for our patients.”
Becca Jones, Wellness Coordinator, andNoel Burt, Executive Vice President,Administrative Services, slice throughthe ribbon to officially open the newexercise room for employees. As thenewest staff benefit, free group exerciseclasses will be offered to all Systememployees and volunteers at the facilityat 721 Green Valley Road, Suite 103.Amenities include showers, changingrooms, a state-of-the-art stereo systemand shock absorbent floors. For moreinformation, go to the Intranet and lookunder Resources / Benefits / Wellness isNow / Group Fitness Classes.
Group ExerciseRoom Now Open
continued from cover
4 MAY 2011
• ADT/Prelude supports registration and bed placement.
• ASAP is used to document care and enter physician orders ina fast-paced Emergency Department environment.
• Beacon gives oncologists the ability to use a single chart tomanage care and follow cancer patients through the course oftheir treatment.
• Cadence enables more than 400 providers across more than100 sites to schedule and track patient appointments. Itincludes automated reminders and a “welcome” function forkiosk-based check-in.
• EpicCare Clinical Documentation helps clinicians accessand manage inpatient records and streamline daily tasks. Aclinical decision support capability encourages compliancewith best practices and promotes patient safety.
• Epic Anesthesia makes it easier to order, document andmanage anesthesia services.
• EpicCare Ambulatory is used to document outpatient officevisits and provide ready access to patient history, medications,allergies, health maintenance information and more.
• EpicCare Inpatient Orders computerizes physician orderentry for inpatient care, making it easier to track and managetreatment.
• Health Information Management tracks Health Systemdata and produces reports related to performance andoutcomes.
• My Chart is a secure portal patients can use to accessinformation and communicate with the Health System online.
• OpTime is used to schedule and document surgeries. Itincludes a “preference card management” capability to captureeach surgeon’s preferences, ranging from the instrumentsneeded to how the patient should be positioned.
• Radiant supports radiology services. Caregivers haveimmediate access to radiology results, posted alongside othertest results and documentation in the single chart establishedfor each patient.
• Resolute Hospital Billing improves financial performanceby streamlining and coordinating billing and collections forboth inpatient and outpatient services.
• Resolute Professional Billing tracks billing for medicalpractices owned by the Health System. It streamlines dataentry, reduces accounts receivable, produces accurate claimsand supports paperless collections.
• Willow helps pharmacy practitioners process medicationsand manage clinical information and patient data.
Can a single electronic records platform handle both clinical and administrative functions? In the case of ConeHealthLink, the answer is a resounding “yes.”
The new electronic records platform will contain more than a dozen specialty applications to support a widerange of tasks – from bed assignments to billing. Many of the workflows have been designed by our HealthSystem staff in collaboration with Epic, a national leader in healthcare information systems.
“Our Health System delivers a wide range of services, and we selected an electronic records platform tomatch,” says Steve Horsley, Vice President and Associate Chief Information Officer, Moses Cone Health System.“The applications are designed to meet the special needs of departments, while also remaining part of a single,integrated platform. That means we can easily share information System-wide and maintain a single chart foreach patient. This is another step toward helping us reach national leadership in quality, service and cost.”
Adoption of Cone HealthLink will begin during the first quarter of 2012. The system will be fullyimplemented into all inpatient settings by the end of 2012.
Here is a handy guide to important Cone HealthLink applications:
Cone HealthLink FeaturesMore than a Dozen SpecialtyApplications
MAY 2011 5
The Moses Cone Inpatient Rehabilitation Center has been ranked in thetop 10 percent of inpatient rehabilitation facilities in the United States,both for quality outcomes and patient satisfaction.
“These recognitions are the result of a true commitment to continuallyimproving care for our patients,” says Anne Macner, Vice President andService Line Administrator. “They confirm that our rehabilitation team isnot only providing exceptional care, it is leading the nation in providingservice and achieving exceptional outcomes for our patients.”
The quality ranking comes from the Uniform Data System for MedicalRehabilitation (UDSMR), which manages the nation’s largest database ofrehabilitation outcomes and evaluated the nation’s nearly 800 facilities.The Moses Cone Inpatient Rehabilitation Center was among the highest-performing facilities recognized for providing effective, efficient, timelyand patient-centered care.
The 2010 report also recognizes the Center’s success in promotingpatients’ functional gains and independence, discharging patients to acommunity setting such as the home or assisted living facility, andreducing unplanned admissions to acute care hospitals.
“The top 10 percent ranking is a testament to the diligence and hardwork of the entire rehab team,” says Zach Swartz, MD, Medical Director,Inpatient Rehabilitation Center. “I see firsthand each day our team’s efforts,which lead to excellent outcomes and excellent patient care. We all shouldbe proud of this honor.”
In addition, the Moses Cone Inpatient Rehabilitation Center has rankedin the top 10 percent of inpatient rehabilitation facilities for patientsatisfaction from October 2010 to March 2011, based on Press Ganeypatient surveys.
Moses Cone Inpatient RehabilitationCenter Recognized Among Top10Percent Nationally
Tom Lanier, Occupational Therapist, Inpatient Rehabilitation Center, helpspatient Tilia Vazquez with arm-strengthening exercises as part of herrecovery from a car accident.
The volunteer boards at The Moses H. ConeMemorial Hospital and Wesley LongCommunity Hospital plan to contribute morethan $35,000 to various hospital departmentsand community agencies in 2011.
The funds were generated throughvolunteer-supported hospital gift shop profitsand annual volunteer fundraising activities, likethe Christmas Bake Sale.
“It is the goal of the volunteers at WesleyLong Community Hospital to allocate profitsfrom the Ivy Gift Shop and the fundraisers wehave throughout the year to support projectsand special needs within the hospital andcommunity,” says Eldridge Compton, VolunteerBoard President, Wesley Long CommunityHospital.
“These two wonderful groups continue tocollaborate wherever they can, and itstrengthens our ability to help both in serviceand financially,” says Patricia Shoffner,Volunteer Board President, Moses Cone Hospital.
It is the second year in a row that the twovolunteer groups have combined their financialresources to assist hospital departments andcommunity agencies. A few of the special needsbeing met include transportation funds forindigent patients, bandages for lymphedemapatients, diabetes education materials, adaptiveequipment for low-income patients, care bagsfor newly diagnosed cancer patients, andspecialty equipment and toys for children andadolescents admitted to the Moses Cone HealthSystem Behavioral Health Center.
“Not only do our volunteers make significantservice contributions, they also take everypenny they raise and give it back to the peoplethey work with on a daily basis,” says RobertBessey, Director, Volunteer Services, Moses ConeHospital and Wesley Long Community Hospital.“They give of their time, talents and treasures.It is an amazing group of giving people.”
Two VolunteerBoards Join Forcesto Contribute Morethan $35,000
6 MAY 2011
Managing an organ donation is anunderstandably difficult process – physically,mentally and emotionally.
As a result, the Moses Cone OrganDonation Collaborative team has startedproviding educational events – completewith patient simulations – to help staff withthe process of organ donation after acardiac death.
With the help of several staff members,administration and Carolina DonorServices, five sessions were offered inOctober to nurses and physicians in theIntensive Care Units, EmergencyDepartments, PACU and Operative Services.Additional sessions are planned for May.
Sessions are held in the new simulation labin the Nursing Education Center using amannequin that is able to changephysiologically. The sessions start withinformation on the donation process, thedifference between donations after cardiacdeath and donations after brain death; adiscussion of the roles for each individual;and hospital policies about palliative care, do-not-resuscitate orders (DNR) and donation.
Participants have roles as familymembers, the primary nurse and thesecondary nurse. The simulation thenbegins with the referral and ends with thecare provided to donor families.
“We received lots of positive feedback,”says LaVern Delaney, RN, Nursing ServiceDirector. “Everyone left their session feelingprepared for their next opportunity for adonation after cardiac death. These classesshow our commitment to providing the bestquality care and service to our patients andfamilies.”
In addition to Delaney, those involvedwith the event included Sue Ashcraft, RN,Clinical Nurse Specialist; BelindaHammond, RN, Clinical Nurse Educator;Lisa Friesen, RN, Department 2300, SurgicalICU, Moses Cone Hospital; Shawn Rayburn,Physician Assistant, Trauma Services; JennaKindley, RN, Medical Surgical ICU, MosesCone Hospital; Liz Jasso, RN, formerly withthe Health System; and Carolina DonorServices staff.
Education Offered ThroughMock Organ Donation Cases
The next mock events for organdonation after cardiac death will bein the Nursing Education Center inthe Northwood Building at thefollowing times:
May 24, 8-10 a.m. May 31, 8-10 p.m.
Register in CBL. The events are fornurses who work in the IntensiveCare Units, Emergency Departmentsor Operative Services as well asphysicians, physician assistants, nursepractitioners, respiratory therapists,chaplains and PACU staff.
Want to Learn More?
In March, Moses Cone Behavioral Health Center teamed withCrossroads School to donate 1,250 non-perishable items forGreensboro Urban Ministry. Shown here are (from left) TaniciaBarnes, Secretary, Child and Adolescent Services, BehavioralHealth Center, and the co-chairwoman of Employee Council;Shannon Walker, a Crossroads student who was instrumentalin the food drive; Anita Jones, Counselor, Child and AdolescentServices, and the chairwoman of Employee Council; Pat Rush,a Crossroads teacher, and Dawn Williams, Supervisor, HealthInformation Management. Williams was the top contributor tothe food drive.
Helping Others
MAY 2011 7
Children and teachers from The Moses H. Cone Memorial HospitalChildren’s Corner gathered recently to “plant” pinwheels onhospital grounds to raise awareness of child abuse as part ofApril’s national Pinwheels for Prevention campaign. SureshNagappan, MD, Medical Director, Pediatrics, Moses Cone Hospital,says the hospital sees at least one abused child each week, andparental stress can intensify both abuse and neglect. The HealthSystem collaborates on effective prevention strategies, includingintensive home nurse visits for at-risk families and providingeducation and resources for parents.
Pinwheelsfor Prevention
8 MAY 2011
Service Aw ards
1 Gerry Shoffner (left), Telecommunications Analyst, ManagementSystems, celebrates 25 years of service. She is shown here withher sister, Charlotte DeGraphenreid.
2 Shelby Weaver, Patient Accounting Specialist, marks 35 years ofservice. She is shown with Don Conrad, Supervisor, AdmissionsServices, The Women’s Hospital of Greensboro.
3 John McClamroch (left), Receptionist, Service Excellence,celebrates 30 years of service. He is shown here with his brother,Mike McClamroch.
4 Carol Myers, RN, Telemetry/Urology, Wesley Long CommunityHospital, marks 30 years of service. She is shown here with herhusband Steve.
5 It’s a family affair for Pam Paschall, Patient AccountingRepresentative, who is shown here with her husband Ken.Celebrating 30 years of service, Paschall is one of threegenerations who work at the Health System. Her mother, PatOre, Coder, Health Information Management, Annie PennHospital, will have 50 years of service next year, and her son,James Paschall, Clerical Assistant, Patient Accounting, joined theHealth System this year. Her son-in-law is Steven Peterman,Nursing Tech, Emergency Department, Annie Penn Hospital.
6 Curtis Marshall, PC Systems Specialist, Management System,celebrates 25 years of service. He is shown here with his wifeCheryl Marshall, RN, Department 6700, Moses Cone Hospital.
More than 900 people recently attended the annual Service Awards Banquet at the SheratonGreensboro Hotel at Four Seasons, including nearly 500 service-award recipients. Here aresome photos taken at that event:
Snapshots from
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MAY 2011 9
Ruthie Pompey, RN, Coordinator, RelationshipBased Care, sent this reflection following theannual Service Awards Banquet:
I recently had the privilege of celebrating 20years of service at Moses Cone Health System.
As I sat at the table with a wonderful groupof people during our Evening With the Starscelebration, I was struck by the relationships wehave formed during our varying years ofservice in the organization. As I looked aroundthe room, I experienced an “a-ha moment.” Irealized that I was witnessing RelationshipBased Care (RBC) in action!
More than anything, I enjoyed hearing thestories of our Employees of the Year and theimpact they have had on the lives of ourpatients/families, co-workers and thecommunity at large. From Michael Reeves’navigating the military system to connect a sonwith his family, to Jessica Jones caring for herco-workers by cleaning the restroom after apatient, to Debbie Sparks clocking out to help adistressed mother find her child, to Amy Blackperforming the lead therapist role to see thecare plan through to another facility, all theway to Sabrena Oliver’s quick thinking andcommitment to help save a co-worker’s life.
I am so very proud to be a member of anorganization where employees live RBCeveryday. I am excited when I think about RBCspreading through every fiber of theorganization.
Yeah, the food was great, but therelationships really made the evening exquisite!
Employee Reflectson Relationshipsat Service AwardsBanquet
Cone Health Foundation is working to create tobacco-free parks inGreensboro. The effort is in line with one of the Foundation’s keyfunding areas: reducing substance abuse, including tobacco use.
“This initiative is part of theFoundation’s 2011 goal to expand thetobacco-free footprint in theGreensboro area,” says SusanShumaker, President, ConeHealth Foundation. “TheFoundation’s strategic focusalso calls for increasedadvocacy, in addition tograntmaking, as anothermethod of measurablyimproving the health of peoplein the greater Greensboro area.”
Every day in the United States anestimated 3,450 young people betweenthe ages of 12 and 17 will smoke their firstcigarette, and an estimated 850 youth will become daily cigarettesmokers.
Secondhand smoke exposure – which often occurs in public spacessuch as parks – is also a dangerous health risk and can be offensiveand detrimental to the health of children and adults.
“Parental actions, attitudes and opinions about tobacco use have agreat deal of influence on whether children use tobacco,” Shumakersays. “To help role model non-smoking behavior to children and toprovide children, youth and their families a safe, tobacco-freeenvironment, we encourage your support in making all parks withinthe city limits of Greensboro 100 percent tobacco free.”
Ample research demonstrates the health hazards of the use oftobacco products, including smoking, the breathing of secondhandsmoke and the use of smokeless tobacco. Discarded cigarette litterposes a risk of ingestion to small children and animals, and cleaningthis litter up is expensive.
“The City of Greensboro is fortunate to have an award-winningParks and Recreation Department that oversees more than 4,000acres of public parks within the city,” adds Sandra Boren, VicePresident and Senior Program Officer, Cone Health Foundation. “Ourparks are about clean air, natural beauty and engaging in healthyactivities. Our community has a unique opportunity to create andsustain an environment that supports a non-tobacco norm throughthe passage of a tobacco-free parks ordinance for the City ofGreensboro.”
Tobacco-Free Parks?Effort is Under Way
Visit Tobacco Free ParksGreensboro on Facebook orthe Cone Health Foundation
website atconehealthfoundation.comto learn how you can show
your support.
Want to Help?
10 MAY 2011
No one likes to talk about it, but nastybugs such as Norovirus, MRSA,Clostridium difficile (C. diff) and otherscan contaminate hospital rooms andremain there even after thorough roomcleanings by trained hospital staff.
Moses Cone Health System is the firstin North Carolina to use a high techgerm killer called the Xenex PX-UVDisinfection System. The device usesultraviolet light and can disinfect apatient room in less than eight minutes.
“The new Xenex technology enablesour team to provide a more thoroughcleaning to every surface in a room,eliminating hard-to-kill organisms suchas MRSA in a fraction of the time,” saysMary Jo Cagle, MD, Executive VicePresident and Chief Quality Officer,Moses Cone Health System. “Thissupports our mission to provide safe,high-quality exceptional care to everypatient.”
Effective and efficient, the Xenexdevice is a vacuum cleaner-like machinethat is 36 inches tall. After thoroughlycleaning the patient room, theenvironmental services worker plugs thedevice in, presses two buttons and leavesthe room. Eight minutes later, the roomhas been disinfected without the use ofchemicals.
“The current methods ourEnvironmental Services professionalsuse for cleaning and disinfecting areboth highly effective and standard
practice approved by our regulatoryagencies,” says Jack Smith, Director,Environmental Services, The Moses H.Cone Memorial Hospital. “The cutting-edge Xenex technology adds an extralayer of protection to our cleaningprocesses to ensure our patients’ safety.”
Studies have found that the Xenexdevice is 20 times more effective thanchemical cleaning in killing germs.
The Xenex PX-UV device uses apowerful xenon light bulb that risesfrom the device once activated. Its pulsesof UV light damage the DNA of bacteriaand viruses, preventing them from beingable to reproduce or mutate. The lightkills germs on TV remotes, telephones,ceilings, curtains and other hard-to-disinfect surfaces.
“Innovative healthcare systems likeMoses Cone Health System are investingin Xenex disinfection technology tomake their patients safer,” says BrianCruver, CEO of Xenex Healthcare. “TheXenex system will help provide patientsat Moses Cone with a safer patientenvironment by reducing the number ofmicroorganisms which cause healthcare-associated infections – and that’s a bigstep toward patient safety.”
Moses Cone Health System is usingthe device at Moses Cone Hospital,Wesley Long Community Hospital andAnnie Penn Hospital.
High-Tech RoomDisinfection System Aimsto Boost Patient Safety
Moses Cone Health System is the first inNorth Carolina to use the high-techdisinfection system by Xenex.
“The new Xenex technology enablesour team to provide a more thoroughcleaning to every surface in a room,eliminating hard-to-kill organismssuch as MRSA in a fraction of thetime. This supports our mission toprovide safe, high-quality, exceptionalcare to every patient.”
— Mary Jo Cagle, MDExecutive Vice President and
Chief Quality Officer, Moses ConeHealth System
MAY 2011 11
The next time you enter The Moses H. ConeMemorial Hospital through the mainAtrium lobby, you will notice the mostrecent change – focused once again onimproved service to patients and visitors.
The visitor information desk and theGuest Services Volunteer office are nowlocated much closer to the main entrance.
The information desk has moved fromthe center of the Atrium to just inside theentrance, on the left as you enter, making iteasier for visitors to get help, directions orpatient room information. VolunteerServices’ Guest Services program – whichhelps with patient discharge, greetingvisitors, assisting with wheelchairs and more– moved into a new, glass-front office justbehind the new information desk.
“We know that just about every visitorentering our facility comes here, often withheightened anxiety, fear and apprehension,”says Bob Bessey, Director, Volunteer Services,Moses Cone Hospital and Wesley LongCommunity Hospital. “Our goal with thesechanges is to do our very best to greet andwelcome visitors and, most importantly, tohelp them as quickly as we can. We want tomake what can be a very stressful situation alittle less overwhelming. This puts thevolunteers in a better position to do more.”
The changes in the information desk’slocation should also improve the hospital’sability to offer remarkable customer service,adds Lisa Woods, Office Manager, ServiceExcellence. “We want to give the visitor thebest first impression of Moses ConeHospital that will have a lasting impactthroughout their visit,” she says.
The former information desk in thecenter of the Atrium is now staffed byErrand Solutions. They are available to assistemployees and are cross-trained to assistguests and visitors.
“Our goal as a hospital resource is to behighly visible and to assist the staff and ourguests in a variety of ways,” says JarrodSwanger, Site Manager, Errand Solutions.“This new location will allow us to do abetter job of offering our services.”
Francis Whitman, Volunteer Chair ofGuest Services, adds, “Being in the Atriumwill give us more opportunities to serve bybeing more available and visible to hospitalvisitors and guests as they enter the hospital.By adding responsibilities to Guest Services,there will be more ways for our volunteersto become involved with staff, patients andvisitors, and there should be some task tomeet every volunteer’s needs and talents.”
Welcome - MayWe Help You?Volunteers Have New Location
Francis Whitman,Chair, Volunteer GuestServices, (at left) andGaynell Dunlap,Receptionist, ServiceExcellence, staff thenew information deskat The Moses H. ConeMemorial Hospital.
“We know that just about everyvisitor entering our facilitycomes here, often withheightened anxiety, fear andapprehension. Our goal withthese changes is to do our verybest to greet and welcomevisitors and, most importantly, tohelp them as quickly as we can.We want to make what can bea very stressful situation a littleless overwhelming. This puts thevolunteers in a better position todo more.”
— Bob Bessey,Director, Volunteer Services,
Moses Cone Hospital and WesleyLong
Community Hospital
12 MAY 2011
2011 NursingExcellence RecipientsAs part of the celebration of National Nurses Week, Moses Cone Health System recognizesnurses, nursing techs and nursing secretaries for excellence. All award recipients arenominated and chosen by their peers. Congratulations to the following:
THE MOSES H. CONE MEMORIAL HOSPITALNerissa Abordo, RN, Cardiac RecoveryMaryann Barbour, RN, Inpatient RehabilitationSusan “Chris” Brown, RN, The Spine CenterNancy Caddy, RN, PediatricsSally Caldwell, RN, Family Medicine CenterTeresa Crabtree, RN, Urgent Care CenterKristin Cloer, RN, Cardiac DepartmentLisa Friesen, RN, Surgical Intensive Care Kristie Garrett, RN, Operating RoomJanice Goltare, RN, Medical/RenalJanet Green, RN, Emergency DepartmentMarcella Hudgson, RN, Flexible ResourcesLisa Hughes, RN, Cardiac RehabilitationTimothy Irby, RN, Intermediate CareChristy Johnson, RN, Cardiac Progressive Care UnitEileen Laffan, RN, RadiologyCheryl Lindley, RN, Medical/Surgical UnitKristyn Mills, RN, Emergency DepartmentAlana Moore, RN, Neuro Operating RoomDenise Muncy, RN, Step-downStacey Perkins, RN, Operating RoomBev Reed, RN, OrthopedicsDavid Rees, RN, Urgent Care CenterKristin Reis, RN, Short Stay Crystal Rice, RN, Coronary ICU/Step-down Tracie Rowe, RN, PACUTara Tomlinson, RN, Coronary ICU/Step-downArmecia White, RN, Endoscopy Denise Wolfe, RN, Neuro Intensive CareMary Yonjof, RN, Palliative Care Unit
WESLEY LONG COMMUNITY HOSPITALLacey Armistead, CRNA, Anesthesia Dawn Brown, RN, 4th Floor Telemetry/Urology Linda Bryson, RN, GYN/Bariatrics Tammy Campbell, RN, Short StayKathy Cook, RN, Emergency DepartmentRhonda Crowl, RN, Operating RoomBarbara Crutchfield, RN, PACUMelissa Deal, RN, OrthopedicsKaren Lockwood, RN, 4th Floor Telemetry/UrologyShelia Main, RN, ICU/Step-down
Keisha Martini, RN, Regional Cancer CenterKimberly Osborne, RN, OncologySharon Shoffner, RN, Pre-Surgical TestingJacqueline Thigpen, RN, Flexible ResourcesShannon Young, RN, Medical Unit
THE WOMEN’S HOSPITAL OF GREENSBORONorma Adams, CRNA, AnesthesiaTaneika Baker, RN, Operating RoomAngela Berrier, RN, Mother/Baby UnitSherry Bolen, RN, Adult Intensive Care UnitSusan Burns, RN, Nursery Jennifer Clark, RN, Women’s UnitDonna Coley, RN, Maternity Admission UnitCaroline Jones, RN, Antenatal UnitAshley Olson, RN, PACU/Short StayDawn Shockley, RN, NICUCatherine Stout, RN, Birthing SuitesCheryl Sutton, RN, NICU
ANNIE PENN HOSPITALLeigh Anne Hudson, RN, 300Kimberly Moore, RN, PACU/Short Stay Catherine Page, RN, OR/Anesthesia Robbie Wagoner, RN, ICUNoni Walker, RN, Emergency Department
BEHAVIORAL HEALTH CENTERBrooks “Stephen” Weaver, RN, Inpatient Adult ServicesKim Whitaker, RN, Child and Adolescent Services
SYSTEMWIDESara Adami, RN, eLink Critical CareShannon Bullins, RN, CareLinkKelly Brignac Gibson, RN, MedCenter High PointGloria McConnell, RN, Moses Cone Surgery CenterVictoria Sandritter, RN, IV Team
2011 Nursing Excellence Recipients
MAY 2011 13
Paula Hoeger, RN, Assistant Director, Antenatal Unit,The Women’s Hospital
Maryellen Paton, RN, Clinical Nurse Specialist,Systemwide Clinical Nursing Support
Christina Benoit, Flexible Resources,Wesley Long Community Hospital
Diana Bond, Pediatrics, Moses Cone HospitalNanette Carr, Cardiac Department, Moses Cone HospitalBonnie Carter, Step-down Unit, Moses Cone HospitalJessica Chriscoe, Emergency Department,Annie Penn Hospital
Angela Cook, Step-down Unit, Moses Cone HospitalJennifer Dickerson, Medical Intensive Care Unit,Moses Cone Hospital
Sarah Ferebee, Neuroscience, Moses Cone HospitalHelen Flinchum-Land, PACU,Wesley Long Community Hospital
Benjamin Goodman, Inpatient Adult Services,Behavioral Health Center
April Goodwin, Intermediate Care Unit,Moses Cone Hospital
Gail Gray, Short Stay, Wesley Long Community HospitalSonya Jones, CareLink, SystemwideTamaryn Kelley, Child and Adolescent Services,Behavioral Health Center
Barry Kimak, Coronary Intensive Care/Step-down,Moses Cone Hospital
Lydia Konkel, 4th Floor Telemetry/Urology,Wesley Long Community Hospital
Veronica Mensah, Inpatient Oncology,Wesley Long Community Hospital
Nidia Robinson, 4th Floor Telemetry/Urology,Wesley Long Community Hospital
Pamela Slepp, Flexible Resources,Wesley Long Community Hospital
Livia Sneed, Urgent Care Center, Moses Cone HospitalEmma Staley, Maternity Admissions Unit,The Women’s Hospital of Greensboro
This list was provided by Nursing Administration.
Friday, May 6Nurses’ Day
• Kick off Nursing Week with a celebration in your department.
Monday, May 9Pacemakers
• Celebrate the work of our Pacemakers – nurses who set the pacefor excellence through publications, presentations, awards,graduations, promotions and certifications. Those featured inNursing Beat for one of these achievements during 2010 havebeen invited to a luncheon from 11:30 a.m. to 1 p.m. in Rooms0029-0031 at The Moses H. Cone Memorial Hospital.
Tuesday, May 10Nursing Secretary/Nursing Technician Excellence Celebration
• We will honor our Nursing Secretary and Nursing TechnicianExcellence recipients with breakfast in Wesley Long CommunityHospital Education Center, Classroom 1, at 8 a.m. Pleasecongratulate these outstanding employees for their dedication tothe healthcare profession.
Wednesday, May 11Professional Organization/Certification/Education Fair
• Join us from 8:30 a.m. to 4 p.m. in our Nursing Education Centerin the Northwood Building. Drop in for tours, light refreshmentsand more information about becoming certified in your specialty,joining a professional organization and enrolling in educationalprograms, including RN to BSN tracks. Be sure to enter thedrawing for a chance to win a free one-year membership to theprofessional organization of your choice.
Thursday, May 12Nursing Excellence Celebration
• We will honor our Nursing Excellence recipients at The SheratonGreensboro at Four Seasons. Please congratulate theseoutstanding nurses for their dedication to the nursing professionand the patients and families we serve.
Friday, May 13Annual Nursing Research Day
• Join us for the upcoming annual Nursing Research Day –Focusing on Nursing Research: “A Galactic View.” Theworkshop is from 8 a.m. to 4:30 p.m. in the Wesley LongCommunity Hospital Education Center, Classroom 1. Registerthrough CBL. Also, come by and check out our QI, Evidence-Based Practice and Research posters.
Throughout the Week of May 6-12Blessing of Hands
• Pastoral Care will be available in your department for “Blessingof the Hands” ceremonies to recognize the work you do servingour patients, families and community.
Letter Writing
• Let’s support our Relationship Based Care principles by writing aletter to a nurse, nurse secretary or nurse technician who hasinspired you.
Nurses Week and Beyond
Leadership Excellence
Nursing Secretary/Tech Excellence Recipients
14 MAY 2011
Moses Cone Health System has launched a new program for employees who are interested in developing asleaders within the Health System.
The new program, called Aspiring Leaders, is composed of 25 high-potential employees who wereselected to participate.
This program is for non-management employees. There are many similarities between the developmentopportunities in this program and the existing MP3 program for those already in leadership positions. TheAspiring Leaders program focuses on providing training to develop the skills and experiences that a newfrontline leader would need to be successful at the Health System.
Participants will learn more about their own leadership styles and will have the opportunity to workwith leaders across the Health System on projects that further Triple Aim performance.
“Developing employees at all levels of the Health System helps ensure we have strong internal leaders tofill management roles,” says Robin Broadnax, Manager, Talent Development. “It also positions us in ourwork to attain national leadership in quality, service and cost. This is another step toward that goal.”
Aspiring LeadersProgram Kicks Off
Sandra Allen, CRNA, Nurse Anesthetist,Wesley Long Community Hospital
Jennifer Bell, RN, Orthopedics,Wesley Long Community Hospital
Allison Causey, Care Coordinator,The Moses H. Cone Memorial Hospital
Terri Couch, Intermediate Accountant, FinanceKim Councilman, Cardiovascular Specialist,Cath Lab, Moses Cone Hospital
Victoriano Dimaguila, Systems Project Leader,Management Systems
Jennifer Eaves, Exercise Specialist, Cardiac RehabilitationKelly Gibson, RN, Emergency Department,MedCenter High Point
April Green, RN, Operating Room, Moses Cone Hospital Helen Lee, RN, Medical Oncology,Moses Cone Regional Cancer Center
Marissa Long, RN, Telemetry/Urology,Wesley Long Community Hospital
Donna Loring, Certified Medical Assistant,Family Medicine Center
Dawn Martin, Internal Communications Specialist,Marketing
Sherri McMillen, Marketing Specialist,Moses Cone Behavioral Health Center
Debra Millikan, Mental Health Tech,Moses Cone Behavioral Health Center
Walidah Muhammad, Certified Nurse Midwife,The Women’s Hospital of Greensboro
Ashley Olson, RN, PACU, The Women’s HospitalJulie Rakestraw, Employee Performance Coordinator,Human Resources
Charles Russell, Master Mechanic,Wesley Long Community Hospital
Donna Salisbury, Physical Therapist,Outpatient Rehabilitation
Melissa Shearer, Senior Planning Associate,Strategic Planning
Kristen Soth, Physical Therapist, Neuro RehabilitationMichelle Turner, Clinical Pharmacist, PharmacyNoni Walker, RN, Emergency Department,Annie Penn Hospital
Camellia Wood, RN, PACU, The Women’s Hospital
2011 Aspiring Leaders Participants
MAY 2011 15
Moses Cone Health System departments continue to focus onmaking changes to improve employee engagement, based on recentemployee survey results.
For Debbie Malick, Director, Department 3300/Intermediate Care,The Moses H. Cone Memorial Hospital, one of the most importantchanges has been to ensure staff members have adequate resourcesto do their jobs.
Like many departments across the Health System, IntermediateCare has made changes and ordered new supplies based on resourceneeds identified in the initial employee engagement survey, as wellas in a later resource needs survey.
Staff members are working on a checklist to restock medical andsurgical supplies, Malick says. Also, the team has straightenedsupply areas and put red tape on floors to indicate the appropriatelocation for equipment so it will be easier to locate.
The department has ordered:
Departments Take Stock,Order Resources to ImproveEmployee Engagement
“The staff is pleased to have this equipment,” Malick says. “Ithink it shows that we are committed to listening and meetingtheir needs.”
Staff members in other departments are encouraged to discussany resource needs with their manager or director.
• Five bedside commodes.
• Two dopplers.
• Portable pulse oxygen meters.
• 15 monitoring cables.
• Five suction regulators.
• Manual, wall-mounted BPmanometers for every room,with various size cuffs to useon the manometers.
• Eight new wheelchairs withoxygen holders.
• A fax machine.
• Clipboards in each room forbedside report.
• New electric pencilsharpeners and staplers.
As part of their effort to provide exceptional care andservice, Wesley Long Community Hospital and TheWomen’s Hospital of Greensboro will begin offeringroom service to patients in late May.
Beginning May 24 at The Women’s Hospital andMay 31 at Wesley Long Community Hospital,patients will be able to order room service from amenu in their room. The Sodexo At Your Request® –Room Service Dining program will be availablebetween 7 a.m. and 10 p.m. at The Women’s Hospitaland between 6:30 a.m. and 6:30 p.m. at Wesley LongCommunity Hospital.
Special operators take the patient’s orders, using asoftware program that informs the operator if achosen item is not on their physician-prescribed diet.The operator can suggest an alternative thatconforms to the diet’s requirements.
As long as an item is permitted in the patient’sdiet, it can be ordered at anytime, even if it is aburger at 8 a.m. The order will be prepared fresh anddelivered within 45 minutes or less.
Items can be ordered for guests and visitors, andpaid for separately by credit card or cash, by callingthe menu line (2-MENU).
“Enabling patients to order what they want to eatwhen they are ready results in less food waste,” saysCheryl Wolff, Director, Nutritional Services, TheWomen’s Hospital. “We hope it will also createhappier and better nourished patients, cementing theHealth System’s reputation for delivering greatmedical care and a great patient experience.”
Two Hospitals to BeginRoom Service Menu
Annie Penn Hospital received the April Business of theMonth award from the Reidsville Chamber of Commerce.Shown here (from left) are Stokes Ann Hunt, Director,Community Outreach and Foundation, Annie PennHospital; Sharon Troxler, Director, Marketing andVolunteer Services, Annie Penn Hospital; Mickey Foster,President, Annie Penn Hospital; and Beth Simmons,President, Reidsville Chamber of Commerce.
Business of the Month
16 MAY 2011
Helen “Moe” Hooper, a volunteer in CardiacRehabilitation, received the 2011 “Volunteer Annie’s SpiritAward” at Annie Penn Hospital’s annual Volunteer AwardsLuncheon on April 26.
After completing cardiac rehabilitation, she beganvolunteering in the department as a way to support othersin recovery. She drives 45 minutes one way from her homein Caswell County to volunteer. She has continued to makethe lengthy trip even while undergoing aggressivechemotherapy.
“She was determined not to let down the cardiac rehabpatients or the manager of the center, Diane Coad,” saysSharon Troxler, Director, Marketing and Volunteer Services.
To show her appreciation, Coad sang a special song toHooper at the luncheon.
Annie Penn HospitalRecognizes Volunteer
Helen “Moe” Hooper (at left) is shownhere at the Volunteer Luncheon withDiane Coad, Supervisor, Cardiac Rehab,Annie Penn Hospital.
Members of the Greensboro Health Care Credit Union can earn $25 forreferring new members – and the new members receive another $25.
Spread the word about credit union membership to yourconnections – family members and eligible co-workers – and you canall cash in on the Connect & Collect Membership Drive.
Earn $25 for each person you refer to the credit union who opens asavings account and then opens a checking account with direct depositor receives a loan or credit card through the credit union. The newlyreferred member also will receive $25.
To participate, complete a required referral form available at anycredit union branch office or at www.ghccu.org.
Participants must meet membership eligibility requirements.Membership is open to employees of Moses Cone Health System,affiliates and associated companies of Moses Cone Health System, allhealthcare workers in Guilford County and the immediate families ofsuch groups.
Credit Union Sponsors‘Connect & Collect’Membership Drive
The Women’s Hospital of Greensboro isteaming with a local bead shop toprovide comfort to families who havesuffered a loss.The hospital’s Comfort Program will
work with Indigo Beads Studio to providehandmade “teardrop” pins to mothers who
have experienced a miscarriage, stillbirth orinfant death shortly after birth. Volunteers will continue to make the pins,
now with Indigo Bead’s assistance because of anincrease in the number needed. More than 300 pins are given eachyear. The hospital Auxiliary will pay for them at $1 per pin.
“The teardrop symbolizes the loss, and the beads represent ourthoughts and prayers for the mother during this difficult time,” saysGinger Penley, Director, Volunteer Services, The Women’s Hospital.
The pin is presented on a small heart pillow so the father hassomething to hold, with a small card explaining the symbolism.
“The program does its best to help moms validate their loss andguide them toward healing,” Penley says. “The pins have proven tobe so beneficial.”
Bead Shop Assists withProgram to ComfortBereaved Families
MAY 2011 17
“I suffer from multiple sclerosis and have adifficult time walking. After treatment at theEmergency Room in October, I was referred to theNeurorehabilitation Center for follow-uptreatments. While there, I was seen by ChristinaWeaver, Rehab Program Specialist, and KarissaHicks, Physical Therapy Assistant. They were ableto teach me some exercises to help my mobility.Ms. Weaver also suggested a newer brace to helpstabilize my leg.
“After several visits, I am well on my way to amuch better quality of life. It was their true caringand encouragement that helped my continuingbattle. Ms. Weaver was even helpful in referringme to continued treatment at a recreation centercloser to my home. I just wanted to relay mythanks to your staff on a job well done.”
— Christopher Greene, Greensboro
Thank You NotesPeriodically, Code U will publish letters of thanksfrom patients, visitors, employees or others. Many ofthese letters exemplify employees living our mission:“We serve our communities by preventing illness,restoring health and providing comfort, throughexceptional people delivering exceptional care.”
Have you received an impressive thank-you letter?Please drop a copy in interoffice mail to ,Marketing, Administrative Services Building or
email it to [email protected].
Cath Lab Featured in Global Trade Publication
The Cardiac Cath Lab at The Moses H. Cone Memorial Hospital wasfeatured in the March 2011 issue of Cath Lab Digest, a publicationcirculated both nationally and internationally.
The publication highlighted the Cath Lab’s six cardiovascular labs,two peripheral vascular labs and electrophysiology lab. It discussedprocedures performed, equipment used and the staff ’s teamwork thatcombine to create an average door-to-balloon time of 45 minutes. Thisis two times faster than the national guidelines for treating heartattacks.
“Our lab is unique in its camaraderie between the staff andphysicians,” says Beth Ferguson, Cardiovascular Specialist, Cath Lab.“We have a great support system that carries over into daily activitiesas well as in acute situations.”
Patient Thanks Hospital for Valet Parking
Moses Cone Health System Regional Cancer Center valet parking wasrecently featured in the News & Record because of the exceptional serviceit provided to a patient.
The construction in the Center’s parking lot caused one patient’s wife toworry about how she would get her husband in the building, find a placeto park and walk back with a bad knee. She was surprised to find that theCenter had free valet parking.
“What a blessing and a relief,” she wrote in a letter to the newspaper.“Thanks to the Center for making our life a whole lot easier that day.”
The Women’s Hospital Auxiliary AnnouncesNew Leadership
The Women’s Hospital of Greensboro Auxiliary has announced newofficers for the 2011-2012 year.
The leaders include: Carolyn Campbell, President, Georgie Riccio,President-Elect, Susan Cochran and Sarah Wilkinson, Co-Treasurers;and Tomi Register, Secretary.
The Women’s Hospital Announces NewOfferings for Staff
The farmer’s market at The Women’s Hospital of Greensboro returns tothe Sweet Pea Gift Shop in May to provide employees with a selection offarm-fresh fruits and vegetables.
The hospital also will feature ice cream sales through Bruster’s in theVending Café area on the first floor.
InBrief
18 MAY 2011
These accredited continuing education and training programs aredesigned to meet the needs of health and human serviceprofessionals within Moses Cone Health System.
UPCOMING PROGRAMSGo to www.gahec.org or call 832-8025 for more informationor to register.
May 6 Second Annual Bariatric Symposium The Moses H. Cone Memorial Hospital,Room 0030
May 17 Wound Care Symposia 2011: EvolvingEvidence in Wound CareMoses Cone Hospital, Room 0030
May 19 Introduction to Forensic Science,Medicine and Odontology Moses Cone Hospital, Room 0030
May 20 Second Annual Creative AgingSymposium - Connecting Arts andAging: Focus on Visual Arts andDance/Movement Wesley Long Community Hospital,Education Center
May 20 Common Disease Processes Across theLife Span: What You Need to Know Alamance Regional Medical Center,Burlington
May 23 Comprehensive Approachesin Group Therapy Moses Cone Hospital, Room 0030
May 26 Child Forensic Interviewing at Age 30:Taking Stock of Where We Are Wesley Long Community Hospital,Education Center
June 3 What Do I Say? A Course in TalkingAbout Death and Dying Wesley Long Community Hospital,Education Center
June 9 Psychopharmacology for Non-Prescribing Professionals Moses Cone Hospital, Room 0030
June 10 Legally ImplementingEnd-of-Life Care Decisions Moses Cone Hospital, Room 0030
For Your ContinuingProfessional Development
Stephanie Barber, Ultrasound Tech, Imaging Center,MedCenter High Point, has passed her Ultrasound Physicsboards.
Sarah Britt, Adam Hudy and Jenna McLawhon, all RadTechs, Imaging Center, MedCenter High Point, are now CTregistered.
Mona Easter, RN, Director, Department 300, Annie PennHospital; Mary Ann Dickerson, RN, Department 300, AnniePenn Hospital; and Angela Huffman, RN, Department 300,Annie Penn Hospital, were invited to present a poster,“Assigning a Name to the Hour Improves HourlyRounding,” at the Nursing 2011 Symposium, a nationalconference in Nashville, TN, on April 28. Elisa Haynes, RN,Day Surgery Center, Annie Penn Hospital, was invited topresent two posters for the Operative Services Team at thesame conference. The posters were titled, “LeadershipDedicated to Providing a Motivational Work Environment,”and “Anxious Peds have Special Needs.”
Amy Frate, RN, Director, Child and Adolescent Services,Moses Cone Behavioral Health Center, recently received herpsychiatric nurse certification.
Laurie McNichol, RN, Clinical Nurse Specialist, was electedpresident of the National Pressure Ulcer Advisory Panel. Thepanel, based in Washington, is a not-for-profit professionalorganization dedicated to the prevention and managementof pressure ulcers.
Kerolos Rizk, Endoscopy Technician, received this year’sSamuel LeBauer Award for Professional Excellence. Rizk hasbeen nominated numerous times for his outstandingcommitment to the Endoscopy department and patients.Other nominees included: Rebecca Vernon, RN, Endoscopy,Patricia Ford, RN, Endoscopy, Daniel Madden, RN,Endoscopy, Terri Brown, RN, Endoscopy, and JamesShepard, Endoscopy Technician. The award was named forSam LeBauer, MD, who was instrumental in creatingEndoscopy labs across the System.
The Health System Endoscopy Department also hasreceived national recognition for its high level of certifiedstaff. The department has been honored with an Excellencein Professionalism award from the American Board ofCertification for Gastroenterology Nurses.
It’s All About
MAY 2011 19
CATEGORY
GOAL
INDICATORS ACTUAL THRESHOLD TARGET STRETCH GOAL MET?
Patient Safety*
Hospital AcquiredInfections**
2.99PSI 4: Death among
surgical inpatients withserious treatable condition
PSI 12: Postoperativepulmonary embolism or DVT
PSI 18: Obstetric trauma -Vaginal delivery with
instrument
PSI 19: Obstetric trauma -Vaginal delivery without
instrument
2.852
Core Measures
97.6%Acute MyocardialInfarction (3) 98.0%
95.5%Heart Failure (3) 88.0%
95.7%Pneumonia (3) 93.0%
Readmission
12%Acute MyocardialInfarction (2) 19.4%
TBDEmployee Partnership
Survey (4) 71.5
20%Heart Failure (2) 23.15%
Length of Stay Length of Stay (5) 4.89 4.88
11%Pneumonia (2) 18.9%
92%Surgical Care
Improvement Project (3) 87.0%
Mortality 1.29Risk-adjusted mortality
index (RAMI) (1) 1.23
Complications 0.900Risk-adjustedcomplications index (1) 1.09
Patient Satisfaction
EmployeeEngagement
$7,237Case Mix Adjusted (6) $8,109Cost per Adjusted
Discharge
5.43% 3.31%Margin Operating Margin
84.3Press Ganey
(Patient rating of overallhospital performance)
85.0
2.480
98.5%
89.0%
95.0%
19.3%
71.9
23.10%
4.78
18.7%
88.0%
1.2
1.08
$7,372
4.31%
85.5
2.108
3.66 7.751 6.740 5.729
3.10 3.485 3.030 2.576
3.71 5.555 4.830 4.106
MRSA 0.27 0.391 0.340 0.289
98.8%
93.0%
97.0%
19.2%
72.6
22.90%
4.68
18.5%
90.0%
1.17
1.07
$6,635
5.31%
86.0
QUA
LITY
SERV
ICE
COST
Triple Aim PerformanceFiscal Year 2011 System Dashboard
As of March 31, 2011
(1) January - Year to Date(2) December - Fiscal Year to Date(3) February - Fiscal Year to Date(4) Updated Annually(5) Target will change monthly, as documented in the budget. FY 2011 goal is 4.78.(6) Target will change monthly, as documented in the budget. FY 2011 goal is $7525.(7) Target will change monthly, as documented in the budget. FY 2011 goal is 5.82 percent.* January - Fiscal Year to Date** February - Fiscal Year to Date
AT OR ABOVE TARGET BELOW THRESHOLD BETWEEN THRESHOLDAND TARGET
20 MAY 2011
APRIL
Award WinnersEmployee
RecognizedEmployee of the Month and Exceptional People Awards recognize employees who go above and beyond theirnormal job requirements and represent the values adopted by Moses Cone Health System.
The Moses H. Cone Memorial Hospital Employee of the Month
Frank Weithofer,Security Officer, Security Services Nominated by: Anthony Marlin,Supervisor, Security Services,
The Women’s Hospital of Greensboro
Frank Weithofer received Employee of the Month because of hisoutstanding service to visitors. One afternoon, Marlin received aphone call from a visitor. “She explained that she could not find anavailable parking space until Frank directed her to a vacant one,”Marlin writes. “When he observed her having difficulty getting outof her car, he approached her and learned she suffered fromneuropathy of the feet. He then helped her out of the car andescorted her arm-in-arm into the entrance.” The visitor said thatthis was one of the most thoughtful and kind gestures she hadexperienced. Marlin was not surprised. “Frank is one of ourofficers who will brave the cold and dampness, heat and humidityeach day to assist patients and visitors,” he said.
EXCEPTIONAL PEOPLEMargie Roberson, Risk Management Coordinator,Risk Management
Annedrea Stackhouse, Assistant Director,Cardiac and Pulmonary Rehabilitation
Pamela Yarboro, RN, Radiology Administration
Wesley Long Community HospitalEmployee of the Month
Collyn Gillispie,RN, Telemetry West
Nominated by: Karen Spriggs,RN, Care Coordinator, Telemetry/Urology
Collyn Gillispie received Employee of the Month because of herquick action and diligence in assisting a patient in need. OnValentine’s Day, Gillispie’s husband and children arrived at WesleyLong Community Hospital with a gift for her. When they arrived,they found a visitor in the main lobby who had “passed out” andneeded immediate assistance. Gillispie’s husband instantly calledher, and she came to the lobby and promptly assessed the patient.“Upon her assessment, she initiated a ‘Code Blue’ and beganimmediate CPR,” Spriggs writes. “Once the Code Team arrived onthe scene, she continued to assist in CPR. She then gave comfortto a family member present until the Code Team could take thepatient to the Emergency Department.”
EXCEPTIONAL PEOPLEMichelle Wise Bednarek, Pharmacy Tech, PharmacyKelly Moore, RN, ICU
The Women’s Hospital of Greensboro/Administrative Services Building
Employee of the Month
Kristin Easley,RN, Mother/Baby
Nominated by: Co-workers
Kristin Easley received Employee of the Month because of herhard work and willingness to help out when needed. InFebruary, after learning her grandmother had passed away, shecame into work and did charge duties and her assignments.
“After working all night, she had to travel to Mississippi forthe funeral,” write her co-workers. “She is an exceptional nursehere at The Women’s Hospital, and she gives exceptional careto the patients.”
EXCEPTIONAL PEOPLECatherine Cobb, RN, Mother/BabyNicole Jones, RN, NurseryNakisha Patton, RN, Birthing Suites
Behavioral Health CenterEmployee of the Month
Nancy Grace,Mental Health Tech/Nursing Secretary,Inpatient Child and Adolescent Services
Nominated by: Michelle Mardis,LPN, Inpatient Child and Adolescent Services
Nancy Grace received Employee of theMonth for her outstanding work withpatients and staff. “Nancy is one of the mostcreative people I’ve ever worked with,”Mardis writes. “She always takes the initiativeand does not need to be directed orprompted. She engages the patients, alwaysdoes something therapeutic and is great atone-on-one or in groups. She spends qualitytime with our patients and keeps nurses
informed of patient progress and any changes. She is a greatteacher to staff and patients.”
Nancy Grace
MAY 2011 21
Annie Penn Hospital Employee of the Month
Michael “Mike” McDanielRegistered Respiratory Therapist
Nominated by: Regina Harris, Lead Radiology Techand Joanne Doggett, Nursing Tech, Radiology
Mike McDaniel received Employee ofthe Month for his great attitude andhelping out whenever needed. “Mike isalways willing to help out, no matterwhat,” write his co-workers. “Onnumerous occasions, Mike has come into help us move patients or lift patients,even if he doesn’t have a reason to be inthat patient’s room. He is always sopleasant and always has a smile.”
Health Services DivisionEmployee of the Month
Maggie May,RN, Diabetes Coordinator,
Nutrition and Diabetes Management CenterNominated by: Eda Royal, Spanish Interpreter,
The Women’s Hospital of Greensboro
Maggie May received Employee of the Month because ofher outstanding work helping patients understand howto eat healthier. “Maggie is not only wonderful at her joband quite knowledgeable, but she goes above and beyondto do things for patients, including providing a neweasier menu for them to follow with foods theyunderstand,” writes Royal. “She is extremely dedicated.We are lucky to have her.”
LeBauer HealthCare
EXCEPTIONAL PEOPLECheryl Lohr, RN, LeBauer HealthCare –Gastroenterology
Regional Cancer Center
EXCEPTIONAL PEOPLEKim Welch, Lab Scheduler, Regional Cancer Center
Mike McDaniel
Please join us for one of these Hospital Week celebrations.Off-site employees may attend the most convenient location,or managers may contact their Human Resources office foralternate arrangements.
Behavioral Health CenterMonday, May 23 2- 4 p.m.Outpatient Parking Lot*Inclement weather, event will move to the Gym3rd shift: 11 p.m.-midnight in the Conference Room
Wesley Long Community HospitalRegional Cancer Center, LeBauer HealthCareTuesday, May 242- 4:30 p.m.Classroom 13rd shift: 11 p.m.-midnight in Classroom 1
The Moses H. Cone Memorial HospitalWednesday, May 25 2:30- 4:30 p.m.Under the portico at the Moses Cone Heart and Vascular Center3rd shift: 11:30 p.m.-12:30 a.m. in the Atrium
The Women’s Hospital of Greensboro,Administrative Services BuildingThursday, May 262- 4 p.m.Under the breezeway outside the Cafeteria3rd shift: 11:30 p.m.- 12:30 a.m.in The Women’s Hospital cafeteria
Annie Penn HospitalWednesday, June 12- 4 p.m. Annie Penn Hospital Dining Room3rd shift: 11:30 p.m.- 12:30 a.m. in the Dining Room
Hospital Week Events
22 MAY 2011
Mark Beasley is the new Employee Performance Manager, HumanResources, The Moses H. Cone Memorial Hospital.He joins theSystem from Palmetto Health in Columbia, SC, where he was aHuman Resources Business Partner. He has also worked in HRmanagement roles at Gentiva Home Health Services inHuntersville and American Express in Greensboro.
Kathleen Boss, RN, was promoted to Assistant Director,Department 2300, Surgical ICU, Moses Cone Hospital. Previously,she was a staff nurse.
Chad Brough is the new Executive Director, Service Excellence,Moses Cone Health System. He joins the System from The LAMPGroup in New Albany, IN, where he specialized in designing andtraining collaborative healthcare teams to ensure excellent patientsatisfaction and care. Before that, he was assistant vice president ofHuman Resources at Jewish Hospital & St. Mary’s HealthCare inLouisville, KY. While there, he helped to earn 12 national awardsfor patient and employee satisfaction.
Alan Champ is the new Associate Director, Health InformationManagement. He is responsible for the Scanning Center, whichprocesses all hospital discharge records into scanned images.Previously, he was the Health Information Management project leader.
Nancy Hertlein has been promoted to Director, Urgent CareCenter. Previously, she was manager of the Center.
Gail Howard, RN, is the new Manager, Clinical Case Management.Previously, she was the pediatric nurse case manager with CareManagement.
Kameka Totten, RN, is the new Director, 5 East/Medical andFlexible Resources, Wesley Long Community Hospital. Previously,she was assistant director for 5 West at Wesley Long CommunityHospital.
Jeannie Wilson, RN, has been promoted to Director, BariatricServices and Sleep Disorders Center. Previously, she was the bariatricprogram specialist.
Management News
Hemorrhagic Stroke: Bleeding in the BrainPramod Sethi, MD, medical director of the Moses Cone HealthSystem Stroke Center, discusses hemorrhagic strokes, often referred toas bleeding in the brain. While not the most common type of stroke,they are responsible for more than 30 percent of all stroke deaths. Thursday, May 12, 6-7:30 p.m.The Moses H. Cone Memorial Hospital, AHEC Rooms 0029-0031Registration is required. Call 832-8000 or visitwww.mosescone.com.
Skin Cancer ScreeningOpen to everyone – men, women and children – who has not seena dermatologist in the last year. • Saturday, May 7, 9-11 a.m.,Moses Cone Regional Cancer Center
• Monday, May 9, 5:30-7:30 p.m., Annie Penn Hospital• Thursday, May 12, 5:30-7:30 p.m., Annie Penn Hospital• Monday, May 16, 5:30-7:30 p.m., Moses Cone RegionalCancer Center at Stoney Creek
Registration is required. Call 832-8000.
Red Hot Mamas: Snap, Crackle, Pop … What You Needto Know About OsteoporosisTanya S. Pratt, MD, with the Center for Women’s Healthcare atKernersville, talks about osteoporosis and how to prevent, detectand treat bone loss during menopause.Tuesday, May 17, 6:30-8 p.m., The Women’s Hospital ofGreensboro, Classrooms 5 and 6Registration is required. Call 832-8000 or visitwww.mosescone.com.
Women and Diabetes: Know the RisksMaggie May, RN, a registered dietitian and certified diabeteseducator with the Moses Cone Nutrition and Diabetes ManagementCenter, speaks on risk factors and ways women can prevent ordelay the development of diabetes through lifestyle changes.Thursday, June 2, 6:30-8 p.m., The Women’s Hospital,Classrooms 5 and 6Registration is required. Call 832-8000 or visitwww.mosescone.com.
Cancer Prevention and Treatment Series:Food Rules – Nutrition to Live ByLauren Sineath, Registered Dietitian, Moses Cone Health System,focuses on some key “food rules” and how to apply them toeveryday life. Monday, June 6, 6-7 p.m., Wesley Long Community HospitalEducation Center, Classroom 1Registration is required. Call 832-8000 or visitwww.mosescone.com.
The Spin on VertigoChristina Weaver, Physical Therapist, Moses Cone OutpatientRehabilitation Center, discusses vertigo – the sensation of dizzinessthat impacts balance and mobility – and how to manage it.Thursday, June 9, 6-7:30 p.m., Moses Cone Hospital, AHECRooms 0029-0031Registration is required. Call 832-8000 or visitwww.mosescone.com.
Mark Your Calendars
MAY 2011 23
Patient Satisfaction Scores
55 55 55
55
55 55
55
55
55
55
55 55
60 60 60
60
60 60
60
60
60
60
60 60
65 65 65
65
65 65
65
65
65
65
65 65
70 70 70
70
70 70
70
70
70
70
70 70
75 75 75
75
75 75
75
75
75
75
75 75
80 80 80
80
80 80
80
80
80
80
80 80
85 85 85
85
85 85
85
85
85
85
85 85
90 90 90
90
90 90
90
90
90
90
90 90
95 95 95
95
95 95
95
95
95
95
95 95
100 100 100
100
100 100
100
100
100
100
100 100
GOAL92.3
GOAL92.8
GOAL84.3
GOAL84.3
GOAL84.3
GOAL85.5
GOAL86.0
GOAL91.7
87.2JAN
88.6FEB
89.3MAR
91.6JAN
93.0FEB
90.0MAR
92.3JAN
94.2FEB
91.8MAR
82.4JAN
79.0FEB
74.8MAR
82.9JAN
82.9FEB
79.9MAR
82.6JAN
81.8FEB
79.8MAR
89.6JAN
92.1FEB
83.1MAR
Regional CancerCenter
LeBauerHealthCare
Cone PhysicanNetwork
EMERGENCY DEPARTMENT SCORESThese percentages show overall patient satisfaction.
SELECTED OUTPATIENT SCORESThese percentages show overall patient satisfaction.
Moses ConeHospital
Wesley LongCommunityHospital
Annie PennHospital
MedCenterHigh Point
83.0JAN
83.1FEB
83.1MAR
85.2JAN
86.2FEB
86.1MAR
86.8JAN
92.1FEB
88.6MAR
83.8JAN
83.1FEB
79.6MAR
INPATIENT SCORESThese Press Ganey scores indicate the percentage of overall patient satisfaction.
Moses ConeHospital
Wesley LongCommunityHospital
The Women’sHospital
of GreensboroAnnie PennHospital
86.7JAN
84.3FEB
83.2MAR
BehavioralHealth Center
GOAL86.3
GOAL88.0
GOAL84.3
GOAL88.7
We serve our communities by preventing illness, restoring health andproviding comfort, through exceptional people delivering exceptional care.
Moses Cone Health System1200 North Elm StreetGreensboro, NC 27401-1020(336) 832-8131Return Service Requested
www.mosescone.com
More than 8,000 people now make up Moses Cone Health System, andthe success of the System depends upon the strength of theseindividuals. Code U was developed to showcase the strength of ourworkforce as we strive to provide exceptional care.
Code U provides up-to-date news each month for employees andfriends of Moses Cone Health System. Comments, story suggestions,photos and signed letters to the editor are welcome.
CONTACTNewsletter Editor
Marketing DepartmentMoses Cone Health System
1200 North Elm StreetGreensboro, NC 27401- 1020
Phone: (336) 832-6516Fax: (336) 832-7979
E-mail: [email protected]
TIM RICE President and Chief Executive OfficerTERRY AKIN Chief Operating OfficerCHUCK WALLINGTON Vice President, MarketingDAWN MARTIN Editor,
CONTRIBUTING WRITERSDoug Allred, Robert Bessey, Sandra Boren, Sarah Burchette, Genice DeCorte,
LaVern Delaney, Linda Edgerton, Becca Jones, Tommye Morrison,Sheryl Thornton, Sharon Troxler, Becky Windsor, Cheryl Wolff
PHOTOGRAPHYSarah Burchette, Bonnie King, Donna Propst, Sharon Troxler
Nonprofit Org.U.S. Postage
PAIDPermit No. 195Greensboro, NC
Each month, Marketing will draw five entries from the correct responses andaward five free $6 meal tickets, valid at any Moses Cone Health System cafeteria.The following employees won the contest in April:Judy Brennan, Secretary, Volunteer Services, The Moses H. Cone MemorialHospital; Linda Hennis, Certified Medical Assistant, Employee Health, WesleyLong Community Hospital; Debbie Sparks, Financial Administrative Analyst,Health Services; Kim Tassone, Secretary, PICU, The Moses H. Cone MemorialHospital; and Camella Wood, RN, Post Anesthesia Care Unit, The Women’sHospital of Greensboro.
This month’s quiz:1. What claims 99,000 lives each year?
2. What will be offered at 8 p.m. May 31?
3. What service can be reached at 832-7007?
4. How can you earn $25?
5. Name one award winner featured in this issue.
Send your entries via interoffice mail to Marketing, AdministrativeServices Building, by May 16. All correct entries will be placed into arandom drawing, and five meal-ticket winners will be announced in theJune newsletter. The contest is open to all employees and volunteers ofMoses Cone Health System. Marketing staff is not eligible. Previouswinners are not eligible in the calendar year that they won.
Name
Department, Campus
Phone
1.
2.
3.
4.
5.
ENTRY FORM
ANSWERS
WinaPrize!
OurMission
Read