Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 1 of 33 Cisco Preferred Architecture for Midmarket Voice 10.5 v1 Prime Collaboration Provisioning Last Updated: 19-FEB-2015 About This Solution Cisco Business Edition 6000 (BE6000) is designed for organizations with up to 1000 employees. The packaged collaboration solution offers premium voice, video, mobility, messaging, instant messaging and presence, contact center and more, including web conferencing as a service offer. The solution provides core communication capabilities that midsize businesses need for improved collaboration for employees, customers, and business partners. Cisco BE6000 is built on virtualized Cisco Unified Computing System (Cisco UCS) products, which are designed for performance and density over a wide range of business workloads. The enterprise-class Cisco UCS C220 M3 Rack Server packages advanced performance and energy efficiency gains of the Intel Xeon processor E5-2600 product family in a 1-rack-unit (1RU) form factor and is available in two preconfigured options for the BE6000: Medium-density server: Supports up to four collaboration applications and one management application High-density server: Supports up to eight collaboration applications and one management application Servers are prepared ready-for-use, with a preinstalled virtualization hypervisor and preloaded ISOs files for the Cisco Unified Communications Collaboration applications. Cisco Business Edition 7000 (BE7000) is a stackable, packaged collaboration solution optimized for organizations with 1000 to 5000 or more users and thousands of devices. The solution offers premium voice, video, mobility, messaging, conferencing, instant messaging and presence, and contact center features on a single, integrated platform. It provides core communication capabilities that fast-growing companies need for improved collaboration for employees, customers, and business partners. Enabled by virtualization technology, BE7000 consolidates multiple collaboration applications in a highly available solution that enables organizations to quickly reduce their total cost of ownership (TCO) and increase their return on investment (ROI) through its flexible architecture that scales out with business needs in a modular, building-block design. The BE7000 is built on virtualized Cisco Unified Computing System (Cisco UCS) products, which are designed for performance and density over a wide range of business workloads. The enterprise-class Cisco UCS C240 M3 Rack Server packages advanced performance with energy efficiency of the Intel Xeon processor E5-2600 product family in a 2-rack-unit (2RU) form factor. Deployments vary, but typically, four to six collaboration or management applications are supported per server. BE7000 ships with a preinstalled virtualization hypervisor and preloaded software applications that are ready to deploy. For additional information about the Cisco Business Edition 6000 and 7000 solutions, visit the Business Edition 6000 and Business Edition 7000 product pages. About This Lab This Preferred Architecture for Midmarket Voice - Cisco Prime Collaboration Provisioning lab includes:Installing Cisco Unified Communications applications to an ESXi host using OVA and ISO templates and configuring the performance settings of the ESXi hosts. Installing licenses for the Cisco Unified Communications products on the ESXi hosts using Cisco Prime License Manager (PLM). Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 2 of 33 Configuring Cisco Unified Communications Manager, Unity Connection, Presence, Exchange, and LDAP and initializing their services using the Cisco Prime Collaboration Provisioning tool. Importing demonstration users from LDAP and enabling various Cisco UC endpoints within Cisco Unified Communications Manager, initializing them, and testing their video and voice capabilities. Lab Requirements The table below outlines the requirements for this preconfigured demonstration.Table 1.Demonstration Requirements RequiredOptional LaptopRouter, registered and configured for Cisco dCloud Apple iPad Cisco IP phones 9951 and 9971 Lab Configuration This demonstration contains preconfigured users and components to illustrate the scripted scenarios and features of this solution. All information needed to access the demonstration components, is located in the Topology and Servers menus of your active demonstration.Topology Menu. Click on any server in the topology and a popup window will appear with available server options. Servers Menu. Click on ornext to any server name to display the available server options and credentials. Table 2.Demonstration User Information To Be Configured User NameUser IDPasswordEndpoint DevicesPhoneExtension Adam McKenzieamckenzieC1sco12345Any Demonstration Endpoint+1 408 555 60166016 Charles HollandchollandC1sco12345Any Demonstration Endpoint Cisco Jabber for Windows and for iPad +1 408 555 60186018 Anita PerezaperezC1sco12345Any Demonstration Endpoint Cisco Jabber for Windows +1 408 555 60176017 Kellie MelbykmelbyC1sco12345Any Demonstration Endpoint Cisco Jabber for Windows +1 408 555 60506050 Lab Topology This demonstration includes several server virtual machines. Most of the servers are fully configurable using the administrative level account. Administrative account details are included in the script steps where relevant and in the server details table. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 3 of 33 Figure 1.Lab Topology Overview Lab Preparation BEFORE DEMONSTRATING We strongly recommend that you go through this process at least once, before presenting in front of a live audience. This will allow you to become familiar with the structure of the document and the demonstration. PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION. Follow the steps below to schedule your demonstration and configure your demonstration environment. 1.Browse to dcloud.cisco.com, choose the location closest to you, and then login with your Cisco.com credentials. 2.Schedule a demonstration. [Show Me How] 3.Test your bandwidth from the demonstration location before performing any demonstration scenario. [Show Me How]4.Verify your demonstration has a status of Active under My Demonstrations on the My Dashboard page in the Cisco dCloud UI. It may take up to 20 minutes for your demonstration to become active. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 4 of 33 5.From your laptop, access the demonstration workstation named wkst1 located at 198.18.133.36 and login using the following credentials: Username: dcloud\amckenzie, Password: C1sco12345. Recommended method: Use Cisco AnyConnect [Show Me How] and the local RDP client on your laptop. [Show Me How] Alternate method: Use the Cisco dCloud Remote Desktop client with HTML5. [Show Me How] Accept any certificates or warning. When asked, click Yes to log off the current user, callsop 6.For instructions on upgrading the firmware for the phones in this lab, see Appendix A. 7.For instructions on changing the language pack for this lab, including localization of the server menus, see Appendix B. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 5 of 33 Scenario 1: Installing a Unified Communications Application on an ESXi Host The following steps are a demonstration of what you would do to install your first Unified Communications application, Cisco Unified Communications Manager.All other applications to be installed on the ESXi host would be deployed in a similar way. Demonstration Steps 1.From the desktop of Workstation 1, start the vSphere Client by using the shortcut on the task bar [ ]. 2.Login to the vSphere Client using the following credentials: a.IP address/Name: vesxi1.dcloud.cisco.com b.Username: labroot c.Password: C1sco12345 3.Maximize the window and click the Configuration tab. 4.Click on Storage in the Hardware frame, then right mouse click on datastore1 and choose Browse Datastore. 5.Expand the folders until the folders CUCM and CUC are opened. You will see that the ISO file used for the creation of the Communications Manager (CUCM) virtual machine (VM) has been uploaded. You will be using this file in a moment to create the CUCM VM. Figure 2.VM Folder Hierarchy 6.Close the Datastore browser window. NOTE: On a purchased BE6/7K it will ship from the factory with all the software you will need to set the server up.Because this is a lab, only CUCM is uploaded. 7.From the menu bar in the vSphere client, choose File > Deploy OVF Template and click Browse. 8.In file browser window, choose the Desktop \ v10 Templates\ cucm_10.5_vmv8_v1.8.ova file and click Open. 9.Click Next twice. 10.Accept the Default VM Name Cisco Unified Communications Manager (CUCM) and click Next. 11.For configuration choose CUCM 1000 user node - C200 (incl BE6K) and click Next. NOTE: For BE7K deployments you can choose any above 1K since there is no capacity limit. 12. On the Disk Format window, choose Thin Provision and click Next. NOTE: Be sure you choose Thin Provision or the lab will fail. In a production system always choose Thick Provision. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 6 of 33 13.Click Finish. 14.Verify that the Deployment Completed Successfully and then click the Close button. 15.Double click the server icon in the left frame to see the new CUCM VM. 16.Right mouse click on the VM and choose Edit Settings. IMPORTANT NOTE: The following eight steps are for lab purposes ONLY. DO NOT modify these settings in a production environment. The reason you are changing these settings is to save on lab resources. Since you will not be using this VM to complete the lab, it is ok to lower these settings. If you do not change these settings in the lab then you will not be able to power on the VM later. 17.Choose Memory and use the arrow to bring down from 4 to 2 GB. Figure 3.Memory Allocation 18.Choose CPUs and click OK on the warning.19.Change the number of virtual sockets to 1. Figure 4.CPU Virtual Socket Configuration 20.Click the Resources tab. 21.With the CPU selected, move the slider bar for Reservation all the way to the left to bring the number down to 0. Figure 5.CPU Reservation 22.Choose Memory and move the slider bar for Reservation all the way to the left to bring the number down to 0. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 7 of 33 Figure 6.Memory Reservation 23.Click Disk and then click Unlimited under Limit IOPs. 24.Type 500 in the box. Figure 7.Disk IOPs 25.This marks the end of the settings you would NOT change in a production environment.26.Click the Hardware tab 27.Click on CD/DVD drive 1 and choose the Datastore ISO File radio button, click on the Connect at power on check box and click the Browse button. 28.In the browse popup window, double click datastore1. Double click on the ISO folder. Double click on the CUCM and CUC folder. Choose the ISO file and click the OK button. 29.Click OK to close the VM Properties Dialog Window. 30.Make sure the VM is selected and click the console window button on the menu bar [ ]. 31.On the console popup window, click the green start icon [ ]. 32.After a few moments, you should see the ISO file boot and the Disc Found message box. 33.Click anywhere in the window. You will see the message To release cursor, press CTRL + ALT in the lower left of the window. Remember this message when you need to release your keyboard and mouse from this window. Figure 8.Release Cursor Message 34.Press the Tab key to highlight the Skip button and press the Spacebar key to continue. 35.Press the Tab key to highlight the OK button and press the Spacebar key. 36.Press the Spacebar key to choose Yes on the Proceed with Install screen. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 8 of 33 37.Press the Spacebar key to choose Proceed on the Platform Installation Wizard screen. 38.Press the Spacebar key to choose No on the Apply Patch screen. 39.Press the Spacebar key to choose Continue on the Basic Install screen. 40.Accept the default Timezone by pressing the Tab key and highlighting the OK button. Press the Spacebar key to choose OK. 41.Press the Spacebar key to choose Continue on the Auto Negotiation Configuration screen. 42.Press the Spacebar key to choose No on the MTU Configuration screen. 43. Press the Spacebar key to choose No on the DHCP Configuration screen. 44.Input the following on the Static Network Configuration screen, and then choose OK to continue. Hostname: cucm2 IP Address: 198.18.133.219 IP Mask: 255.255.192.0 GW Address: 198.18.128.1 45.Press the Spacebar key to choose Yes to set up DNS. 46.Enter the following for the DNS Client Configuration. Primary DNS: 198.18.133.1 Domain: dcloud.cisco.com 47.Tab to OK and press the spacebar. 48.Input the following on the Administrator Login Configuration screen and choose OK to continue. Administrator ID: administrator Password and Confirm Password: dCloud123! 49.Input the following on the Certificate Information screen and choose OK to continue. Organization: Cisco Systems Unit: dCloud Location: Richardson State: Texas Country: United States 50.Choose Yes on the First Node Configuration screen to continue. 51.Input 198.18.128.1 for NTP Server 1. Choose OK to continue. 52.Enter dCloud123! as the Security Configuration screen password. 53.Choose No on the SMTP Host Configuration screen and continue. 54.Choose Disable All Call Home on System Start on the Smart Call Home Enable Page screen and choose OK to continue. 55.Input the following on the Application User Configuration screen and choose OK to continue. Application User Username: administrator Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 9 of 33 Application User and Confirm Password: dCloud123! 56.Choose OK on the Platform Configuration Confirmation screen to continue. 57.You have finished the installation for CUCM. It will have taken approximately an hour to complete the install. You will continue in the lab with different CUCM virtual machines that have been pre-built for you. 58.You may now close the vSphere client. Remember to press the CTRL + ALT keys to release your mouse and keyboard. This concludes this lab activity. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 10 of 33 Scenario 2: Preparing Unified Communications Applications for Use after Installation You will now enable the necessary services in the applications for use in the remainder of this lab. Demonstration Steps Starting Services in Cisco Unified Communications Manager By default, no services are enabled on a freshly installed CUCM application. You will now enable them. Unity connection has all the services started that are needed for this lab by default. 1.From Workstation 1, launch Firefox. 2.From the Cisco dCloud homepage, choose Collaboration Admin Links > Cisco Unified Communications Manager. 3.Click on the Navigation dropdown box and choose Cisco Unified Serviceability and click Go. 4.Login with Username: administrator and password: dCloud123! 5.From the main menu, choose Tools > Service Activation.6.Choose cucm1CUCM Voice/Video from the drop down menu and click Go. You will see that all services are deactivated. 7.Check the following services: Cisco Call Manager Cisco CTI Manager Cisco Extension Mobility Cisco Extended functions Cisco TFTP Cisco WebDialer Web Service Self-Provisioning IVR Cisco Bulk Provisioning Service Cisco AXL Web Service (pre-selected) Cisco UXL Web Service Cisco DirSync NOTE: These are the only services needed for this lab, in your environment you may need to start other services depending on what features you would like to utilize. 8.Click Save and then OK. Wait for the page to refresh. NOTE: Cisco IM & Presence is also in this lab; however all the services were started on the boot up of this lab to save time. If you would like verify the services have started you can open up the IM&P Serviceability page. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 11 of 33 Installing CUCM and CUC Licenses using Prime License Manager (PLM) After a new installation, the Cisco Unified Communications applications will be running in demo mode for 60 days.During this time, the server will be fully functional.If the demo runs out and a license is not installed then certain services will no longer continue to function depending on the Unified Communications application. With version 10.5 you can license automatically through PLM or manually by sending a license key to Cisco through email.In the lab, you will be installing a license manually since a key has already been generated for the environment.Most likely, if your system is connected to the internet you would be doing automatic licensing. 1.Open another tab in Firefox and from the dCloud homepage choose Collaboration Admin Links > Cisco Unified Prime License Manager. 2.Login with username: administrator and password: dCloud123! 3.From the main menu choose Product Instances and then choose Add. 4.Input the following information into the dialog box and click Test Connection. Only click OK until you have received a successful reply from Test Connection. Name: cucm1 Product Type: Unified CM Hostname/IP Address: 198.18.133.3 Username: administrator (This is the OS admin account) Password: dCloud123! 5.Add another instance for CUC using the following input. Again, only click OK until you have received a successful reply from Test Connection. Name: cuc1 Product Type: Unity Connection Hostname/IP Address: 198.18.133.5 Username: administrator (This is the OS admin account) Password: dCloud123! 6.Click Synchronize Now. Please ignore any license errors; these will be fixed when you install the license in the next steps. 7.From the main menu choose Licenses > Fulfillment. 8.You have several licensing options at this point, but as mentioned in the introduction to this section we will be fulfilling licenses by file upload.Click Other Fulfillment Options > Generate License Request. 9.If you were performing this action in a production environment you would copy the highlighted text and put it into notepad. Then you would send that file to Cisco via email at licensing@cisco.com.Since that step is already completed for you, there is no need to copy the text right now. Click Close. 10.Choose Other Fulfillment Options > Fulfill License from File. 11.In the popup dialogue box, choose Browse, then go to Desktop \ Licenses and choose the file in this folder (starts with 1b5) and click Open. 12.Click the Install button. You should receive a confirmation that the file is installed. Close the dialog box. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 12 of 33 13.From the main menu, choose Product Instances. You should now see a status of Synchronization Successful for each product instance. Deploying and Integrating CUCM, CUC, and IM&P Using Prime Collaboration Provisioning (PCP) With Cisco Prime Collaboration Provisioning 10.5, a new feature was added to give you the ability to push out the initial configuration to CUCM, CUC, and IM&P.Prior to this release, an administrator would have to complete the initial configuration manually or use a tool such as the Cisco Unified Configurator for Collaboration (CUCC).Using the CUCC tool is still a valid way to deploy the BE6/7K but now with Cisco Prime Collaboration Provisioning 10.5 you have another option. 1.Open Firefox and from the dCloud homepage choose Collaboration Admin Links > Cisco Prime Collaboration Provisioning. 2.Login with Username: globaladmin and Password: dCloud123!. 3.Close the Getting Started box, then choose Design > Getting Started Wizard and click Begin. 4.Enter the following on the next page: Unified Communications Manager oName: cucm1 oHost / IP Address: 198.18.133.3 oUsername: administrator oPassword: dCloud123! oClick Test Connection (you should receive a green check mark) Unity Connection oName: cuc1 oHost / IP Address: 198.18.133.5 oUsername: administrator oPassword: dCloud123! oOS Administrator Name: administrator oOS Administrator Password: dCloud123! oVoicemail pilot Number: 2000 oClick Test Connection (you should receive a green check mark) oKeep the box checked next to Enable Unified MessagingoName: mail1 oHost / IP Address: 198.18.133.2 oUsername: administrator oPassword: C1sco12345 Unified IM & Presence oName: cup1 Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 13 of 33 oHost / IP Address: 198.18.133.4 oUsername: administrator oPassword: dCloud123! oClick Test Connection (you should receive a green check mark) 5.Click Save and Continue. Be sure to click this ONLY ONCE. It may take a minute to execute.6.On the next page, create a domain with the name dCloud and Description dCloud Domain. 7.Next to Select a Dial Pattern file, click Browse. 8.Go to Desktop\PCP Files, choose pcp-dialplan, and click Open. 9.Click Upload, then click Save and Continue. Be sure to click this ONLY ONCE. It may take a minute to execute.10.On the Service Area page configure the following: oService Area: Richardson oTime Zone: America/Chicago oPSTN Gateway IP Address: 198.18.128.1 oSite Code: 10 Directory Numbers oClick the radio button next to 408 and click Delete then OK oClick the radio button next to 415 and click Delete then OK oClick Add Row oPrefix: +1408555 oFirst Number: 6001 oLast Number: 6500 oMinimum Length: 4 11.Click Save under First Number, click Save and Continue at the bottom. Be sure to click this ONLY ONCE. It may take a minute to execute.12.On the next page, you can limit what can be provisioned for a user. To add or remove devices or services you would click the down arrow [ ] and either check or uncheck the device or services you would like to enable or disable respectively and then click OK. Check the boxes as shown below then click OK for each section. Endpoints oCheck Cisco 8831, 8841, 8851, 8861 oCheck Cisco 9951, 9971 oCheck Cisco DX650 oCheck Cisco Jabber for iPhone, Cisco Jabber for Tablet, Cisco Jabber for Desktop oFor the remaining options, leave them at their defaults. If you have any devices in your kit that are not checked, check them now Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 14 of 33 Services oCheck all boxesService Bundles oCheck all boxes 13.Click Save and Continue. Be sure to click this ONLY ONCE. It may take a minute to execute. 14.Under Automatic Service Provisioning, click Self-Provisioned Endpoint.15.Click Customize next to Line and configure Alerting Name, ASCII Alerting Name, and ASCII Display:${FIRSTNAME} ${LASTNAME}. Note: there is a space between the Firstname and Lastname parameters. See Figure 9 below for more details. Figure 9.Basic Line Information16.Also, edit Line Text Label and ASCII Line Text Label: ${FIRSTNAME} ${LASTNAME}. Note: there is a space between the Firstname and Lastname parameters. See Figure 10 below for more details. Figure 10.Line Particular Settings 17.Click Save. 18.Click Self-Provisioned Single Number Reach and IM and Presence. 19.Click Voicemail and click Customize and configure the following: Class of Service: Voice Mail User COS Active Schedule: All Hours Uncheck Set for Self-enrollment at Next Sign-In Check Skip PIN When Calling From a Known20.Click Save. 21.For Default Jabber Type choose Cisco Jabber for Desktop. See Figure 11 below for more details. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 15 of 33 Figure 11.Configuration Details 22.Click Save and Continue. 23.Keep Use Directory (LDAP) Server to synchronize users to Prime Collaboration Provisioning selected. 24.Replace the default values with the following information: LDAP Server oName: ad1 oIP Address: 198.18.133.1 oPort: 389 oAdmin Distinguished Name: cn=administrator, cn=users, dc=dcloud, dc=cisco, dc=com oAdmin Password: C1sco12345 oLDAP User Search Base: ou=demo users, dc=dcloud, dc=cisco, dc=com oClick Test Connection (should receive a green check mark) Sync Policy oUsers Search Base: ou=demo users, dc=dcloud, dc=cisco, dc=com Domain LDAP Settings oFilter Query for Synchronization : Simple query oFilter by: Department = AP Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 16 of 33 Figure 12.Filter Query for Synchronization Service Area LDAP Settings oFilter by: Department = AP oCheck: Apply mask to LDAP synchronized telephone number oMask: +XXXXXXXXXXX oNote: There are 11 Xs for the Mask. Figure 13.Line Settings and Mask 25.Click Save and Continue. Be sure to click this ONLY ONCE. It may take a minute to execute. 26.You can now review all the settings that PCP will configure. When you are finished reviewing, click Apply and then Apply again. 27.It will take 3-6 minutes to complete provisioning.When you receive the Congratulations! Your Unified Communications infrastructure has been configured message click Done. 28.Your three UC applications are now fully integrated and ready to add users and devices. Feel free to look at the PCP and the other UC applicationss to see what all was configured. Some suggested places to look are: Prime Collaboration Provisioning oDesign > Infrastructure Setup oDesign > User Provisioning Setup oDeploy > Infrastructure Configuration Cisco Unified Communications Manager oSystem > LDAP > LDAP Directory or LDAP Authentication Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 17 of 33 oUser Management > User Settings > UC Service or Service Profile oDevice > Trunk > Find 29.Now that you have viewed the changes, it is time to change some of the settings that will be applied to the users when you import them into the system. 30.In Prime Collaboration Provisioning, go to Administration > Rules. These are business rules that are pre-built that you can use to modify the system.To learn more about what each one does look at the Cisco Prime Collaboration Provisioning Guide 10.5. 31.From the drop down menu, choose dCloud. 32.Choose DefaultCallManagerPassword from the next drop down that appears. 33.Click the Edit Rule icon [ ]. 34.Enter C1sco12345 in the Data field and then check the box next to Enabled and click Save. 35.Choose DefaultUnitySubscriberPassword from the next drop down that appears. 36.Click the Edit Rule icon [ ]. 37.Enter 13572468 in the Data field and then check the box next to Enabled and click Save. 38.Choose DefaultWebAccessPassword. 39.Click the Edit Rule icon [ ]. 40.Enter C1sco12345 in the Data field and then check the box next to Enabled and click Save. Now that the Business Rules have been modified you can create/modify some templates to apply to the users during provisioning.41.From the menu choose Design > User Provisioning Setup. 42.On the left, click the dCloud domain. 43.Scroll down to the bottom of that page to the User Role LDAP Filters and click the edit icon for Employee. 44.Enter Department = AP and click Save. Click Save again at the bottom of the page. Figure 14.LDAP Filters Dialog 45.Expand dCloud > Service Templates and choose Default Line Template and set Forward No Answer Internal to Check Use Voicemail and CSS to PCP_Base_CSS. Figure 15.Forward No Answer Internal 46.Click Save at the bottom of the page. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 18 of 33 47.Click Default User Services Template under Service Templates. 48.Scroll down to the bottom of the page to Groups and Roles and click Add. 49.Check the boxes next to Standard CTI Enabled and Standard CTI Allow Control of Phones supporting Connected Xfer and conf. 50.Click Add Selected and then Save. 51.You have modified some of the default templates, now you will create a new template. 52.Click Add and configure the following: Name: Jabber for iPadProcessor: cucm1-CiscoUnifiedCM Service: EndpointEndpoint Model: Cisco Jabber for Tablet Click Add Row Service Area: Richardson User Role: Employee Click Save Calling Search Space: PCP_Base_CSS Allow End User Configuration Editing: Enabled (Under Service Specific Configuration Layout section) Click Save at the bottom of the page 53.Click dCloud > User Roles > Employee from the list in the left hand pane. 54.Scroll down the page to the Service Template Assignment section and click the radio button next to the Line row and click Edit. 55.Check the box and for Template, choose Default Line Template and click Save under the Service Area. 56.Change the rest of the values as you did for Line to match the image below. Figure 16.Auto-Provisioning Template Settings 57.Click Save at the bottom of the page. 58.Before you import users, you will configure a few things on CUCM first. So, go to the Unified CM Administration page. Enabling Phone ServicesThere is an issue that was found in creating this lab that when PCP does the initial configuration push, it creates Phone Services, which are created by default at the CUCM install.The issue is after it re-creates these services the script does not enable them. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 19 of 33 Because of that, features like the Voicemail and Directory phone buttons will not work.So until this is patched in PCP a user will have to enable the phone services after the initial configuration is completed, which you will do now. 1.Navigate to Device > Device Settings > Phone Services and click Find. 2.Click the Voicemail link. 3.Check the box next to Enable and click Save. 4.Click Go next to Related Links Back To Find/List. 5.Repeat the same steps above to enable the rest of the Phone services listed, such as Corporate Directory, Intercom Calls, Missed Calls, Personal Directory, Placed Calls, and Received Calls. Enabling Video Desktop Sharing for Jabber 1.Navigate to Device > Device Settings > SIP Profile, click Find, and then click the link for PCP_Jabber-SIP-Profile. 2.Scroll to the bottom of the page and check the box for Allow Presentation Sharing using BFCP and click Save. Configuring Line and Device presentation of auto-provisioned phones 1.Choose User Management > Self-Provisioning.2.Click No Authentication Required and click Save. 3.Choose User Management > User/Phone Add > Universal Device Template, click Find and click the PCP_UDT link. 4.Click the pencil icon next to Device Description. 5.Erase PCP Universal Device Template from the Device Description Box, then click First Name,(space) Last Name,(space) and User ID. Put a space between each parameter and then click OK. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 20 of 33 Figure 17.Build Input for Device Description 6.Click PCP_Richardson_DP for the Device Pool value. 7.Expand Phone Buttons Configuration and click Edit next to Line [1]. 8.For Line Label and Display use the pencil and configure First Name (space) Last Name. Figure 18.Line Label and Display Settings 9.Click Save at the bottom of the page. 10.Choose User Management > User/Phone Add > Universal Line Template, click Find and then click the PCP_ULT link. 11.For Line Description and Alerting Name, edit and choose First Name and Last Name (Dont forget the space between parameters). 12.For Voice Mail Profile choose PCP_Connection_VoiceMailProfile. Figure 19.Voicemail Profile 13.Expand Call Forward Settings for No Answer - Internal Calls choose Voicemail and PCP_Base_CSS. Figure 20.Voicemail Settings 14.Click Save at the bottom of the page. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 21 of 33 Configuring Common Phone Settings 1.Choose Device > Device Settings > Common Phone Profile, click Find, and then click the Standard Common Phone Profile link. 2.Change Cisco Camera to Enabled. 3.Change RTCP to Enabled. This enables Jabber Video Desktop Sharing. 4.Verify Video Calling is set to Enabled and check the box next to it. Figure 21.Call Settings 5.Change Company Photo Directory to http://ad1.dcloud.cisco.com/directory/%%uid%%.jpg and check the box. Figure 22.Company Photo Directory 6.Click Save. Uploading a preconfigured Cisco Jabber Configuration File The final task is to upload a preconfigured jabber-config.xml file.This file is used across Jabber clients to configure certain features such as directory photos and plugins. 1.From the CUCM Firefox tab choose Cisco Unified OS Administration from the Navigation drop down menu and click Go. 2.Login with Username: administrator and Password: dCloud123! 3.Choose Software Upgrades > TFTP File Management. 4.Click Upload File. 5.Click Browse and choose the jabber-config file from the PCP Files folder on the Desktop. 6.Click Upload File. 7.Click Close after file uploads successfully. 8.Choose Cisco Unified Serviceability from the Navigation drop down menu and click Go. 9.Login with Username: administrator and Password: dCloud123! 10.Chose Tools > Control Center - Feature Services. 11.Choose cucm1CUCM Voice/Video and click Go. 12.Click the radio button next to Cisco Tftp and click Restart and then OK. 13.When the page refreshes click the radio button next to Self-Provisioning IVR and click Restart and then OK. 14.Wait for the page to refresh, and then it will be time to add users. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 22 of 33 15.Go back to the Firefox tab for Cisco Prime Collaboration Provisioning and navigate to Deploy > User Provisioning and click Import Users. 16.Click the radio button next to From LDAP. 17.For Domain choose dCloud then click Import. 18.When Synchronization completes, click Close. 19.Click the refresh icon [ ]. Four users should have been imported based on the LDAP filters you configured earlier. 20.You can hover over a user and then over the chooser icon [ ] to see all the information that was synced.Auto-provisioning status may say Auto-Provisioning order is scheduled for execution and will be processed soon. 21.Click on one of the user links, for example, amckenzie 22.For each user there should be one order in the Provisioning History section. Click on the order number in the Orders column. 23.You will notice after clicking the order number for each user there are services automatically being provisioned. If they still show IN PROGRESS or WAITING you can click the refresh icon [ ] to get an updated status until it shows COMPLETE. 24.Choose Deploy > User Provisioning and check the other users to make sure they all have a Status of COMPLETE. Figure 23.Provisioning History Adding a Cisco Jabber for iPad Device Next, you will add a Jabber for iPad device for Charles Holland. 1.Choose Deploy > User Provisioning and click the cholland link, then click New Service. 2.Click Continue. 3.Click Endpoint Service and click Continue. 4.Click Cisco Jabber for Tablet. 5.For Device Name enter TABCHOLLAND. 6.Set Phone Button Template to Standard Jabber for Tablet and Service Template to Jabber for iPad. 7.Click Continue, and then click Not Assigned. Configure the following: Line Type: Chosen Line Alerting Name and Display (Internal Caller ID): Charles Holland Directory Number: \+14085556018 Service Template: Default Line Template Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 23 of 33 Click Continue, Confirm, and then OK Register Demo Kit Phones If you have Cisco IP phones, it is time to register them now. If you do not have any IP phones, then skip down to the Jabber for Windows configuration section. 1.Connect your IP phones from your demo kit to the router if you have not already. If they do not register, erase the security settings on the phone by going to Administrative Settings > Reset Settings > Security Settings menu. 2.Your phone should auto register in a few minutes. Next, press the auto configured Speed Dial, which calls extension 121212 and follow the voice prompts to configure the phone. NOTE: Your self-provisioning ID number is the users phone number, so Adam Mckenzie will be 14085556016, Anita Perez is 14085556017, Charles Holland is 14085556018, and Kellie Melby is 14085556050 3.Your phone will restart with the new configuration. Self-provision any other phones you have in your demo kit. 4.If the self-provisioning ID is not working, log on to the UCM Administration page and go to User Management > End User and check each user to verify the number has been configured. Also, verify that the Primary Extension has been configured on the same End User page. If either has not, configure the number and/or primary extension, and then save for each user.Register Cisco Jabber for Windows Desktop Clients 1.On Workstation 1, open Cisco Jabber from the task bar. 2.Enter amckenzie@dcloud.cisco.com in the box and click Continue. 3.Enter C1sco12345 for the password and click Sign In. The reason you did not have to specify a login server is the lab is setup with DNS service records. 4. Click Accept on the certificate warnings. 5.Click File > Options. 6.Click Phone Accounts and set Username to amckenzie and Password to C1sco12345. 7.Click Apply, Accept the certificate warning, and then click OK. 8.Use Cisco AnyConnect [Show Me How] and the local RDP client on your laptop. [Show Me How] OR the Cisco dCloud Remote Desktop client with HTML5. [Show Me How] to connect to Workstation 2 (198.18.133.37). 9.Login as DCLOUD\cholland with password C1sco12345. 10.Open Cisco Jabber for Windows. 11.Enter cholland@dcloud.cisco.com in the box and click Continue. 12.Enter C1sco12345 for the password and click Sign In. 13.Click Accept on the certificate warnings. 14.Click File > Options. 15.Click Phone Accounts and set Username to cholland and Password to C1sco12345. 16.Click Apply, Accept the certificate warning, and then click OK. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 24 of 33 Register Cisco Jabber for iPad Client 1.Download Cisco Jabber for iPad from the App Store and install. 2.Make sure you are connected to the lab with Cisco AnyConnect or through the wireless demo kit and open Cisco Jabber for iPad. 3.Enter cholland@dcloud.cisco.com and tap Continue. 4.Enter C1sco12345 for the password and tap Sign In. 5.Tap Continue on any certificate warnings you may receive. Verify Lab Configuration Below are some suggestions to verify the configuration for this lab that you have setup. 1.Complete calls from one device to another, between the 9951, 9971, Jabber Desktop, or Jabber for iPad, testing the audio/video path.During these calls, be sure to let it go to voicemail occasionally and leave a message to test voicemail settings.Call into voicemail and retrieve the messages. 2.Add contacts in Jabber, make a call between two Jabber users and test Video Desktop Sharing by clicking the Share Desktop icon [ ] after a call has been established. 3.Modify phone configuration such as creating speed dials and voicemail forwarding settings using the UCM Self-Care Portal.Open the portal by going to the dCloud homepage and choosing Collaboration User Links > CCM User Pages and logging in with a user account. NOTE: To dial a plus (+) from your 9971 or 9951 you hold down the star (*) for 1 second and it will insert a +, then you can continue dialing i.e. 14085556018 or just use the directory. Congratulations!You have finished the lab. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 25 of 33 Appendix A: Phone Firmware Upgrade Procedure in Cisco Unified Communications Manager 1.On Workstation 1, launch the Firefox web browser and go to www.cisco.com. 2.Go to Support > Downloads > All Downloads. 3.Choose Products > Collaboration Endpoints. 4.From here, choose whatever endpoint you need to update the firmware. As an example, for a Cisco DX650 choose Collaboration Desk Endpoints > Cisco DX Series > Cisco DX650. 5.Download the latest or relevant firmware that you are looking for. The file name will end in cop.sgn. You will be prompted to login, use your Cisco dCloud credentials and accept all the prompts. Figure 24.Firmware Download 6.On Workstation 1, go to Programs and launch freeFTPd server. We need this server to transfer the downloaded file on workstation 1 to Communications Manager. 7.Click on the FTP option. The IP address/Port and details should be auto populated to the following. If not, change them to the following values. IP address: 198.18.133.36 (workstation IP address) Port: 21 FTP root directory: C:\Users\callsop\Desktop If you need to change the root directory, click the button and in the file browser, click Desktop and then click OK Your file path should now change to the user that is currently logged in Click Apply & Save Click Start 8.Go to Users. A user ID called demo should be already created. If it is not, create a user ID and password. If user ID is already created, click on the user name and choose change. The following information is used for example: User Name: demo Password: C1sco12345 Home Directory: C:\Users\callsop\Desktop Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 26 of 33 After entering the details please choose Apply and click Apply & Save Figure 25.User Properties Figure 26.Free FTPd Settings 9.Copy the downloaded firmware file to the Desktop on the workstation. 10.Go to Home Page on the Workstation 1 web browser and launch the CUCM page. Drop down the Navigation tab (on top right corner) and choose Cisco Unified OS Administration and click Go. Login with following credentials: User Name: administrator Password: dCloud123! or C1sco12345 11.Hover your mouse over the Software Upgrades tab and choose the Install/Upgrade option. Figure 27.Software Upgrades Tab Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 27 of 33 12.On the Software Installation/Upgrade window enter following values and click Next: Source: Remote Filesystem Directory: \ Server: 198.18.133.36 User Name: demo User Password: C1sco12345 Transfer Protocol: FTP Figure 28.Software Installation/Upgrade Window 13.With above details Communications Manager would try to find any upgrade files on the workstation desktop and it automatically lists them. Choose the file that you downloaded for phone firmware upgrade and click Next. 14.Communications Manager copies the file on desktop using the FTP server and verifies that the file is not corrupted. Click Next. Communications Manager starts installing the file. 15.After the Installation is complete, drop down the Navigation tab and choose Cisco Unified Serviceability and click Go.Enter the credentials administrator/dCloud123! or /C1sco12345 if prompted. 16.Drop down the Tools tab and choose Control Center Feature Services.Drop down the Server option and choose cucm1.dcloud.cisco.com. 17.Click Cisco Tftp and click Restart then OK. Figure 29.Server Settings for Upload Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 28 of 33 18.Drop down the Navigation tab and choose Cisco Unified CM Administration. Login if prompted using the administrator/dCloud123! or /C1sco12345 credentials. 19.Go to Device > Device Settings > Device Defaults Figure 30.Device Defaults 20.Look for the phone model with the new firmware install (in this example DX650) and click Reset so that all phones would reset to get the latest firmware on the Communications Manager. Figure 31.Model Firmware Versions Return to Lab Preparation Section Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 29 of 33 Appendix B: Language Pack Installation Procedure (Localization) for Cisco Unified Communications Manager 1.On Workstation 1, launch Mozilla Firefox web browser and go to www.cisco.com. 2.Go to Support > Downloads > All Downloads. 3.Choose Products > Unified Communications > Call Control > Cisco Unified Communications Manager > Cisco Unified Communications Manager version 10.54.Click the Unified Communications Manager Locale Installer link. 5.Download the file with the language pack you want to install. The file name will end in cop.sgn You will be prompted to login, use your Cisco dCloud credentials and accept all the prompts. Figure 32.Firmware Download Options 6.On Workstation 1 go to Programs and launch freeFTPd server.We need this server to transfer the downloaded file on workstation 1 to Communications Manager.7.Click on the FTP option. The IP address/Port and details should be auto populated to the following. If not, change them to the following values. IP address: 198.18.133.36 (workstation IP address) Port: 21 FTP root directory: C:\Users\amckenzie\Desktop If you are not currently logged in as amckenzie, click the button and in the file browser click Desktop and then click OK Your file path should now change to the current user that is logged in Click Apply & Save Click Start Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 30 of 33 8.Go to Users. A user ID called demo should be already created. If it is not, create a user ID and password. If user ID is already created, click on the user name and choose change. The following information is used for example: User Name: demo Password: C1sco12345 Home Directory: C:\Users\amckenzie\Desktop After entering the details click Apply and Apply & Save Figure 33.User Properties

Figure 34.FTP Server Settings 9.Copy the downloaded firmware file to the Desktop on the workstation. 10.Go to the Home Page on the Workstation 1 web browser and launch the Cisco Unified Communications Manager page.Drop down the Navigation tab on top right corner and choose Cisco Unified OS Administration and click Go. Login with following credentials: User Name: administrator Password: dCloud123! or C1sco1234511. Drop down the Software Upgrades tab and choose the Install/Upgrade option. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 31 of 33 Figure 35.Install/Upgrade Menu 12. On the Software Installation/Upgrade window enter following values and click Next: Source: Remote Filesystem Directory: \ Server: 198.18.133.36 User Name: demo User Password: C1sco12345 Transfer Protocol: FTP Figure 36.Software Installation/Upgrade 13.With above details, Communications Manager would try to find any upgrade files on the workstation desktop and it automatically lists them.Choose the file that you downloaded for Language Pack upgrade and click Next. 14.Communications Manager copies the file on desktop using the FTP server and verifies that the file is not corrupted. Click Next. Communications Manager starts installing the file. 15.After Installation is complete Restart the server by navigating to Settings > Version and click Restart. 16.After your server reboots you can log back into the OS administration page and navigate to Show > Software to verify the active locale installed. 17.These same procedures can be executed for the other UC applications if needed. Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 32 of 33 Figure 37.Software Version Settings 18.After the server reboots, now you can update the language pack on the phones as well.19.In Communications Manager, go to Bulk Administration > Phones > Update Phones > Query. 20.Click Find. 21.Click Next. 22.Click the Apply Config radio button. 23.Check the box next to User Locale and change the drop down menu to your preferred language. Figure 38.User Locale 24.Scroll to the bottom of the page and click the radio button next to Run Immediately and click Submit. 25.This will cause your phone to reset and install the desired phone language pack.Return to Lab Preparation Section Cisco dCloud dCloud: The Cisco Demo Cloud 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.Page 33 of 33