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NEW YORK UNIVERSITYROBERT F. WAGNER GRADUATE SCHOOL OF PUBLIC SERVICE

Prof. Roy Sparrow Fall 2005

_____________________________________________________________________3009 Puck Building Office Hours:212-998-7505 Tue. 5-6; Wed. [email protected] and by appointment

P11.2116 Developing Management Skil ls

This course focuses on the critical personal and interpersonal skills needed for

effective leadership and supervision. There are four broad course objectives. First, thecourse examines the role of skills and experience in managerial work and the prospectsfor changing and improving behavioral characteristics of managers. Second, it exploresthe competencies needed for accomplishing those aspects of a manager's job requiringpersonal adaptation and interpersonal interaction. Third, it examines the manager as athinker, creator, and problem solver with the aim of enhancing and improving eachstudent's capacity for creative analysis and problem solving in public and nonprofitorganizations. Fourth, it offers opportunities to strengthen oral and writtencommunication skills.

The focus on behavioral and interpersonal skills will include examination of

research by social and behavioral scientists. This knowledge will be reinforced throughapplications in case studies, role plays, and exercises. The methodology of this courseis designed to solidify learning through practical application and interpersonalinteraction. Success in achieving course objectives depends critically on thoroughpreparation for each class and full participation.

Prerequisite: P11.2110 or permission of the instructor

Books and Material Required for Purchase

1. David Whetten and Kim Cameron, Developing Management Skills,6th edition. Pearson Prentice Hall, 2005

2. Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership:Learning to Lead with Emotional Intelligence. Harvard Business School Press,2004
mailto:[email protected]:[email protected]

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Developing Management Skills SparrowP11.2116 Fall 2005

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Course Overview

1. Introduction (Sept. 12)2. Managerial Roles and Competencies (Sept. 19)3. Self-Awareness: Emot ional Foundations of Personal Growth (Sept. 26)4. Self-Awareness: Developing Self Awareness (Oct. 3)5. Self-Awareness: Tools for Reflection (Oct. 17)6. Self-Awareness: Stress Management (Oct. 24)7. Problem-Solving Skills for Managers (Oct. 31)8. Communication Skills (Nov. 7)9. Managerial Power and Influence (Nov. 14)10. Motivation Techniques and Performance Improvement I (Nov. 21)11. Motivation Techniques and Performance Improvement II (Nov. 23)

12. Managing Conflict (Nov. 28)13. Empowering and Delegating (Dec. 5)14. Working in and Leading Effective Teams (Dec. 12)

Course Requirements:

Brief written assignments applying concepts and methods, in-class participation, and aterm paper. The term paper is due Dec. 19. Final grade will be computed as follows:Participation 50% and term paper 50%. Participation component will take account of

both written assignments (non-graded) and in-class participation.

Course Topics:

1. Introduction (Sept. 12)

2. Managerial Roles and Competencies (Sept. 19)

Required reading

Robert Quinn, Beyond Rational Management (excerpt -- handout)David Whetten and Kim Cameron, Developing Management Skills, pp. 1-22

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Recommended reading

Henry Mintzberg, The Nature of Managerial Work, pp. 28-99; 165-198J. Sterling Livingston, "Myth of the Well-Educated Manager," Harvard BusinessReview (January-February, 1971)Dalmar Fisher and William R. Torbert, The Chaotic Action Awareness ofTransformational Leaders, in Personal and Organizational Transformations(McGraw-Hill)

Assignments due:

1. Personal Assessment of Management Skills in Whetten and Cameron, pp. 23-

27; complete questionnaire prior to class.

2. SSS Software In-Basket Exercise, pp. 28-39. Carefully follow instructions onp. 28-29. (To be handed in.)

3. Self-Awareness: Emotional Foundations of Personal Growth (Sept. 26)

Required reading

Goleman, Boyatzis, McKee, pp. 3-52, 248-256

Recommended reading:

Daniel Goleman, Emotional Intelligence (Bantam Books, 1995)Daniel Goleman, Working with Emotional Intelligence (Bantam Books, 1998)Manfred F. R. Kets De Vries, Leaders, Fools, and Impostors: Essays on thePsychology of Leadership (Jossey Bass, 1993)Warren Bennis and Burt Nanus, Leaders: The Strategies for Taking Charge(Harper and Row, 1985)

Assignment due

Exercise for Interviewing Managers, Whetten and Cameron, p. 27-28. (For use inclass and to be handed in.)

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4. Self-Awareness: Developing Self-Awareness (Oct. 3)

Required reading:

Whetten and Cameron, pp. 41-93

Assignment due

1. The skill pre-assessment instruments pp. 42-53 must be completed beforereading the chapter and prior to class.

2. Complete exercise on p. 86-87. (For use in class and to be handed in.)

3. Complete exercise on pp. 89-91. (This is for your personal benefit, but it willbe useful for the exercise in Week 5 and possibly for your term paper.

5. Self-Awareness: Tools for Reflection (Oct. 17)

Required reading

Goleman, Boyatzis, McKee, pp. 53-112

Assignment dueComplete a personal development exercise based on Boyatziss theory of self-

directed learning, p. 110.

6. Self-Awareness: Stress Management (Oct. 24)

Required reading


Assignments due1. Complete self-assessments on pp. 96-101 prior to class.

2. Complete exercises on pp. 145-150 prior to class.

3. Complete at least one of the skill application activities on pp. 151-152.

4. Proposed term paper topic due (one or two paragraphs).

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7. Problem-Solving Skills for Managers (Oct. 31)

Required reading:



Max Bazerman, Judgement in Managerial Decision Making (John Wiley, 1998)James G. March and Johan P. Olsen, Ambiguity and Choice in Organizations(Universitetsforlaget, 1979)Edward de Bono, Lateral Thinking for Management (Penguin Books, 1971)

Assignments due

1. Complete skill assessment instruments on pp. 154-159 prior to reading thechapter.

2. Read the instructions and case for the exercise on pp. 197-200. It will becompleted in class.

3. Think of situations where you can apply the skills covered in this chapter.Points 2 and 3 on pp. 204-205 should be helpful. Try to outline an approach tocreative problem solving as suggested.

8. Communication Skills (Nov. 7)

Required reading:



W. V. Haney, Communication and Interpersonal Relations (Irwin, 1979)R. C. Huseman, et al., Interpersonal Communication in Organizations (Holbrook,

1976)John Fielden, "What Do You Mean I Can't Write?" in Harvard Business Review(May-June, 1964)Carl R. Rogers and F.J. Roethlisberger, "Barriers and Gateways toCommunication," Harvard Business Review (July-August, 1952)

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10. Motivation Techniques and Performance Improvement I (Nov. 21)

Required reading:



Abraham Maslow, Motivation and Personality (Harper and Row,1957)Victor Vroom, Work and Motivation (Wiley, 1974)David C. McClelland, Power: The Inner Experience (Irvington, 1975)J. Sterling Livingston, "Pygmalion in Management," Harvard Business Review

(July-August, 1969)Frederick Herzberg, One More Time: How Do You Motivate Employees?Harvard Business Review (January-February, 1968)

Assignments due

1. Complete assessment instruments on pp. 296-298 prior to reading chapter.

2. Prepare the case on pp. 326-332.

3. Complete the skill practice exercises on pp. 333-338.

4. Prepare one of the questions on pp. 339-340. To be discussed in class andhanded in.

11. Motivation Techniques and Performance Improvement II (Nov. 23)

Required reading

Goleman, Boyatzis, McKee, pp. 113-168, 191-248Whetten and Cameron, pp. 490-515

Assignment due

Complete assessments prior to class, pp. 486-489 (except for Strongest Self-Feedback)

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12. Managing Conflict (Nov. 28)

Required reading



Leavitt, pp. 469-470, 498-531W.P. Smith, Conflict and Negotiation: Trends and Emerging Issues, Journal of

Applied Social Psychology, Vol. 17, pp. 631-677.

A. Taylor and J.B. Miller, eds., Conflict and Gender, Hampton Press, 1994Warren Schmidt, et al., The Management of Conflict (Xicom, Inc., 1974)S. P. Robbins, Managing Organizational Conflict: A Non-traditional Approach(Prentice Hall, 1974)

Assignments due

1. Complete skill assessment instruments on pp. 342-344 prior to class.

2. Prepare the skill practice exercises on pp. 379-386 according to instructions.

3. Prepare the exercise on pp. 386-392 strictly according to instructions.

4. Complete one of the questions on pp. 393-395.

13. Empowering and Delegating (Dec. 5)

Required reading


Assignments due

1. Complete assessment instruments on pp. 398-400.

2. Prepare cases on pp. 432-433.

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3. Prepare the skill practice exercise on pp. 434-438. (Make notes for yourself.

Some of these memos and scenarios will be discussed in learning teams inclass.)

4. Complete one of the questions on p. 441.

14. Working in and Leading Effective Teams (Dec. 12)

Required reading:

Whetten and Cameron, pp. 443-473Goleman, Boyatzis, McKee, pp. 171-190


Leavitt, pp. 408-468J.R. Hackman, Groups that Work (and those that Dont), Jossey-Bass, 1990Paul S. Goodman and Associates, Designing Effective Work Groups (Jossey-Bass, 1986)

Assignments due

1. Complete assessment instruments on pp. 444-446.

2. Prepare case and exercises on pp. 474-482.

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