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2020 SHAC Leadership Application

Table of Contents

Position DescriptionsSHAC Pharmacy Coordinator 3 SHAC Pharmacy Coordinator-Elect 4 SHAC Clinic Co-Coordinator and Co-Coordinator Elect 5 Outreach Director and Director-Elect 6 Development Specialist and Specialist-Elect ...........................................................................7

2019-2020 SHAC Research Projects ......................................................................................8Previous SHAC Research Project...........................................................................................9Leadership Application Questions .......................................................................................10

SHAC Pharmacy Leadership Application

SHAC PHARMACY COORDINATOR

OVERVIEW The SHAC Pharmacy Coordinator is a 1-year position that the Pharmacy Coordinator-Elect will assume at the start of his/her PY3 year. The Coordinator is responsible for developing and maintaining a strategic vision for all pharmacy services in SHAC. He/She serves to unite all pharmacy services on a central set of goals to ensure the effective investment of time and financial resources. The primary role of the coordinator is to drive innovation by challenging current practices and developing initiatives that redefine current efforts. Management is intrinsically a part of this role, as the Coordinator must ensure current standards are maintained and new initiatives come to fruition.

RESPONSIBILITIES Drive research initiatives/manage pharmacy-led projects that enhance volunteer, leader, and patient experiences

Maintain and build community partnerships Collaborate with Coordinator-Elect to lead recruitment efforts (e.g., host

interest meetings and Senate Carnival booth) Collaborate with SHAC Finance and Medical Clinic Directors to maintain

organization’s financial health Lead the annual SHAC Lab Coat Fundraiser Facilitate SHAC Pharmacy leadership meetings Manage PHCY 700 Sakai site and serve as Lead PHCY 700 TA Serve as representative at monthly SHAC Coordinating Council (CC) and ESOP

Senate Council meetings Organize the SHAC Ambulatory Care in Underserved Populations internship

QUALITIES DESIRED Foster growth in the face of ambiguity Motivate others Embrace risk and failure, particularly when creating new and innovative

opportunities Resolve conflict and build consensus

BENEFITS This position will afford extensive opportunities to develop critical skills for leading change, including strategic planning, communication across the organizational spectrum, discussion facilitation, mentorship, research, and project management. This allows one to explore a career in administration, develop a diverse network within UNC Health Sciences and with community partners, and make lasting impacts within the local community.

TIME COMMITMENT 7-8 HOURS PER WEEK

CURRENT COORDINATOR

Stephanie Kim (PY3): [email protected]


SHAC PHARMACY COORDINATOR-ELECT

OVERVIEW The SHAC Pharmacy Coordinator-Elect is a 2-year position open to incoming PY2s. Following the Elect’s first year, he/she will assume the Pharmacy Coordinator position. The intention of this position is to familiarize the Elect with SHAC Pharmacy’s overarching mission and vision so that he/she may foster the organization’s growth as the upcoming Coordinator.

RESPONSIBILITIES Serve as Clinic and Outreach Volunteer Coordinator Collaborate with Pharmacy Coordinator to organize PY1 lab coat fundraisers

and host interest meetings and Senate Carnival booth Attend monthly SHAC Coordinating Council meetings and ESOP Senate Council

meetings as a representative of the Pharmacy Coordinator when necessary Serve as PHCY 700 TA Engage in research and quality improvement projects that aim to enhance

volunteer and patient experiences Collaborate with fellow SHAC Pharmacy leaders to further develop and sustain

SHAC programs

QUALITIES DESIRED Desire to gain a deeper understanding of what SHAC Pharmacy does, who we serve, and how we maintain our services

Drive to remain engaged in Clinic and Outreach programming Passion for motivating & challenging student leaders and volunteers to move

towards a shared vision for SHAC Pharmacy Openness to embracing risk and failure, particularly when creating new and

innovative opportunities

BENEFITS This position offers an unparalleled opportunity to develop leadership skills essential to running a healthcare organization, most important of which are vision and critical thinking. Your exposure to SHAC Pharmacy’s operations and volunteer initiatives as the Elect will enable you to discern what initiatives are needed to maintain our volunteer pool in the new curriculum, enhance volunteer experiences, and identify patient needs. As the Elect, you have the potential to create lasting opportunities for the school and community. Each leader sustains SHAC through changing times, and in doing so leaves his/her indelible mark on the healthcare landscape of the UNC community.

TIME COMMITMENT 3-4 HOURS PER WEEK

CURRENT COORDINATOR-

ELECT

Neel Swamy (PY2): [email protected]


mailto:[email protected]

SHAC CLINIC CO-COORDINATORS

OVERVIEW The SHAC Clinic Co-Coordinator (PY2) is a 2-year position open to incoming PY2s. The roles and responsibilities of this position are year-round and include overseeing the pharmacy operations for both acute clinic and Bridge to Care (BTC) at SHAC Clinic on every other Wednesday evening at Piedmont Health Services in Carrboro, NC. There are 2 openings for this position: Incoming PY2s will retain the position for the duration of their PY2 and PY3 years.

Retaining incoming PY2s for two years allows them to become well-versed in clinic operations and workflow, so that they are equipped to propose/implement changes and research initiatives that benefit patients and student volunteers.

RESPONSIBILITIES Recruit, train, and orient both student and resident volunteers to SHAC Clinic Collaborate with Pharmacy Coordinator-Elect to manage volunteer schedule Maintain SHAC Pharmacy prescription inventory and formulary; meet

periodically with SHAC P&T Committee to identify formulary/inventory needs Attend SHAC Pharmacy leadership meetings Collaborate and regularly work alongside SHAC leaders of diverse healthcare

disciplines Mentor PY1 SHACterns and pharmacy student volunteers, and serve as PHCY

700 TA Engage in research and quality improvement initiatives that aim to enhance

volunteer and patient experiences

QUALITIES DESIRED Ability to collaborate on multidisciplinary teams Effective, efficient communication Ability to motivate others Willingness to embrace risk and failure, particularly when creating new and


BENEFITS Being a SHAC Clinic Co-Coordinator is an extremely rewarding experience that offers both administrative experiences, in the oversight and management of SHAC Clinic pharmacy operations both day-to-day and long-term, as well as clinical experiences, in the discussions of patients encountered each week at SHAC Clinic. Clinic Coordinators work closely with UNCH pharmacy residents and ESOP faculty to assist student pharmacists in selecting the most appropriate therapeutic regimens for their patients. In addition, Coordinators mentor PY1 SHACterns and provide them with a broad introduction to practicing patient care in a multidisciplinary environment.

TIME COMMITMENT 6 HOURS PER WEEK (IF ATTENDING CLINIC)12-18 HOURS PER MONTH

CURRENT COORDINATORS

Morgan Bowling (PY3): [email protected] Van Peursem (PY3): [email protected]




Meghan Peterson (PY2): [email protected] Vega (PY2): [email protected]

OUTREACH DIRECTOR AND DIRECTOR-ELECT

OVERVIEW The SHAC Outreach Director/Director-Elect position is a 2-year position open to incoming PY2s. The roles and responsibilities of the Outreach Director/Director-Elect are essentially the same (they are co-directors, with the “Elect” title reflecting the first year versus the second year of the position). The Directors’ primary responsibility is to manage monthly SHAC Outreach walk-in diabetes and hypertension clinics at two locations: a homeless shelter in Durham and a church with a Spanish-speaking population in Chapel Hill. The walk-in clinics focus on long-term disease state management with many patients returning every month to check in and keep up with their health. Directors also coordinate trainings for all Outreach volunteers and projects for the PY1 SHACterns and have traditionally been involved in research and quality improvement projects within SHAC Pharmacy.

RESPONSIBILITIES Coordinate and supervise walk-in clinics Maintain and build community partnerships Collaborate with interdisciplinary SHAC programs to provide additional services

at walk-in clinics (SHAC PT, SHAC Social Work, etc.) Recruit and train student volunteers Maintain equipment inventory and patient records Coordinate referral process for patients seeking follow-up care after walk-in

clinics Mentor PY1 SHACterns and serve as PHCY 700 TA Attend monthly SHAC Coordinating Council (CC) meetings Participate in yearly program review with SHAC CC to evaluate Outreach

metrics Engage in research and quality improvement projects that aim to enhance

volunteer and patient experiences

QUALITIES DESIRED Ability to collaborate with many different stakeholders Enjoys building long-term relationships with patients Desire to continually improve services Willingness to embrace risk and failure, particularly when creating new and


BENEFITS Although there is a significant time commitment associated with SHAC Outreach, it is an incredibly rewarding role. Directors have a profound impact on their patients, volunteers, and SHACtern mentees and set standards for professionalism, volunteerism, and initiative. Leading SHAC Outreach efforts is a great avenue to explore interest in the ambulatory care setting and practice direct patient care skills in a population that does not have reliable access to healthcare. The Outreach Director and Director-Elect positions provide valuable opportunities for students who wish to maximize their capacity to affect change both in the school



and in the surrounding community.

TIME COMMITMENT 6-8 HOURS PER WEEKTime commitment varies; most significant during the beginning of the semester and on days of screening events.

CURRENT DIRECTORS

Director: Akshara Kumar (PY3): [email protected]: Aliyah Cruz (PY2): [email protected]

DEVELOPMENT SPECIALIST AND SPECIALIST-ELECT

OVERVIEW The Development Specialist-Elect is a 2-year position open to incoming PY2s. The Specialist and Specialist-Elect share duties, with the Elect designation indicating the 2-year commitment. Their primary responsibilities are wide-ranging and emphasize creativity as much as organization. Duties include coordinating the PY1 SHACtern program, spearheading the annual leadership selection process, and leading quality improvement efforts within SHAC Pharmacy

RESPONSIBILITIES Design program components of the PY1 SHACtern program and lead SHAC leaders-SHACtern Buddy pairs program

Design and facilitate application process for SHACternship and application/interview process for leadership selection process

Serve as PHCY 700 TA Organize This Month in SHAC (TMIS) meetings and invite community partners

and ESOP faculties to speak at these meetings Lead alumni engagement efforts, including maintenance of SHAC Pharmacy

alumni database Engage in research and quality improvement initiatives that aim to improve

volunteer and patient experiences Supervise Outreach walk-in clinic events when needed Maintain SHAC Pharmacy Facebook page and Blog

QUALITIES DESIRED Ability to collaborate with many different stakeholders Desire to continually improve services and ability to motivate others Willingness to embrace risk and failure, particularly when creating new and

innovative opportunities Ability to demonstrate initiative and creativity in identifying/creating student

volunteer or education opportunities

BENEFITS The SHAC Development Specialists hold a diverse array of responsibilities within SHAC Pharmacy. As such, they are well-versed in the organization’s structure and are charged with seeking new opportunities for community outreach, and patient and student education. This position requires equal parts long-term vision and hands-on work; the Specialists have a large hand in shaping the overall direction of the organization and have an unparalleled opportunity to develop leadership skills essential to running a healthcare organization.




TIME COMMITMENT 3-4 HOURS PER WEEKTime commitment varies; most significant during the beginning of the semester and during the leadership selection process.

CURRENT SPECIALISTS

Specialist: Susan Ngo (PY3): [email protected]: Hawi Tasissa (PY2): [email protected]

2019-2020 SHAC RESEARCH AND QUALITY IMPROVEMENT PROJECTS

COLLABORATION WITH P&T COMMITTEE

SHAC Pharmacy collaborates with SHAC/AMCP Pharmacy & Therapeutics (P&T) Committee in order to manage medication formulary and effectively utilize budget to promote patient care at SHAC Clinic. This project aims to analyze decisions made around addition or changes to SHAC Clinic formulary with respect to P&T reports in order to promote more efficient and informed decision-making in formulary management.

Contributors: Morgan Bowling, Meghan Peterson, Tatiana Hines

OUTREACH PATIENT REFERRAL AND BARRIERS TO CARE PROJECT

Patient referrals are an important part of SHAC Outreach screenings to ensure follow-through of care. While patients at SHAC Outreach are often referred to SHAC Clinic for follow up on concerning blood pressure or blood sugar readings, a variety of other resources and services are also available to meet patients’ needs. Interventions for this project includes evaluating and improving the referral resources at SHAC Outreach to ultimately establish a standard operating procedure for SHAC Outreach’s referral system.

Contributors: Akshara Kumar, Aliyah Cruz, Sophia Nies, Grace Liu

LIFESTYLE MODIFICATION COACHING THROUGH TEXT MESSAGES PROJECT

As an extension to the SHAC TExT project conducted a few years ago, the lifestyle modification coaching through text messages project is designed to implement a sustainable text message support system for Outreach patients interested in lifestyle modifications. While SHAC TExT was previously offered to patients at Urban Ministries of Durham, intervention of this project includes translating text messages into Spanish in order to expand services to incorporate patients at St. Thomas More Church. The goal of this project is to encourage patients at SHAC Outreach to advocate for their own health and to help improve overall health outcomes.

Contributors: Akshara Kumar, Aliyah Cruz, Stephanie Zhang

BRIDGE TO CARE APPOINTMENT CANCELLATION ANALYSIS PROJECT

SHAC Bridge To Care runs by scheduled appoints, where patients are scheduled for one-hour slots on Wednesday evenings. This project aims to analyze reasons for frequent appointment cancellation, given the patient population served at SHAC Clinic. Identification of potential patient barriers or conflicts will allow areas of improvement for efficiency and workflow within the program, and implementation




of interventions to help patients successfully meet their appoints and receive the care they deserve.

Contributors: Sarah Steedman, Kristin Nelson, Emily Vanerian, Grace Hoffmann

PATIENT NEEDS ASSESSMENT PROJECT

SHAC Outreach interacts monthly with the communities of Urban Ministries of Durham and St. Thomas More Church. This quality improvement project will identify strengths and opportunities for improvement for the Outreach program, based on the opinions of the patients we serve. This project is currently in the data collection phase.

Contributors: Jessica Stickel, Akshara Kumar, Aliyah Cruz, Pamela Vega

PREVIOUS SHAC LEADERSHIP PROJECTS Assessment of the preventative health needs of the underserved populations

Student mentoring against smoking in the homeless (SMASH) project

Opioid overdose education and naloxone training provided to patients at SHAC Outreach

Identification of challenges in interprofessional communication at SHAC Clinic

Retrospective analysis of the cost and adherence of prescription medications at SHAC Clinic

Prospective analysis of adherence to prescription medications at SHAC Clinic

Assessing student pharmacists’ perceptions of the benefit of a student-run free clinic experience

Smoking cessation needs assessment at an urban homeless shelter in North Carolina

Assessment of the impact of a texting intervention on the healthy lifestyle habits of a Hispanic population in North Carolina

St. Thomas More Health Screenings

Characterization of the patient population for a health screening clinic at a North Carolina homeless shelter

MTM Services at St. Thomas More Church


SHAC PHARMACY LEADERSHIP APPLICATION QUESTIONS

DIRECTIONS Thank you for your interest in SHAC Pharmacy! We are excited that you are considering a place on the leadership team next year. Please read the instructions for each prompt and answer in the allotted word limit.

In order to be considered for a leadership position, you must submit your responses in Word Doc Format to Susan Ngo at [email protected] by Sunday, February 16, 2020 at 11:59pm.

NAME:

Please rank the positions to which you are interested in applying below (1: first choice, 2: second choice, etc). If you are uninterested in applying for one or more of these positions, simply leave the space(s) blank.

____ SHAC Pharmacy Coordinator-Elect

____ SHAC Pharmacy Clinic Co-Coordinator

____ Outreach Director-Elect

____ Development Specialist-Elect

*If selected for an interview, applicants must be available 6pm-8:30pm on Sunday, February 23, 2020. Exact time of individual interviews is TBD. Please confirm your availability by checking one of the boxes below:

Yes, I am available for an interview during 6pm-8:30pm Sunday, February 23, 2020

No, I am not available at that time for an interview

***PLEASE INCLUDE A COPY OF YOUR CV WITH YOUR WRITTEN APPLICATION***

** Disclaimer for applicants: There are no correct answers to these questions. We are looking for thoughtful responses that clearly demonstrate your interest in SHAC as well as your curiosity, unique perspective, and potential to be a transformational leader. We invite your creativity in the responses below


QUESTION 1 Describe a time when you interacted with an underserved or ethnically diverse individual or community. What did you learn from this experience? How has this experience influenced your current interest in SHAC leadership and future healthcare goals? [max: 400 words]

QUESTION 2 Describe a time when you did not follow through on an extracurricular or work responsibility. Why were you unable to follow through, and what would you have done differently? How will you apply what you have learned from this experience towards a leadership role within SHAC Pharmacy? [max: 400 words]

QUESTION 3 The vision of SHAC Pharmacy is “to become the preeminent student healthcare organization locally and nationally by becoming the model of student service learning and a leader in student-led patient care.” How would you incorporate and build upon the SHAC Pharmacy vision in your leadership position? [max: 400 words]


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