overview of kodak software portfolio
DESCRIPTION
Kodak Software Portfolio Overview Software and Solutions Global Directions 2013TRANSCRIPT
Kodak Software Portfolio Overview
Rod Hughes General Manager, Software and Solutions Kodak Alaris
> Industry leader in innovative, high performance document capture products, software and services
> Uniquely positioned due to the breadth of products and services
> Enable Government Institutions, Enterprises and SMBs to capture and manage information for greater business efficiency and growth
Document Imaging Portfolio
Document Scanners Technical Services Capture Software
■ Broad scanner portfolio composed of a variety of scanner models ranging from 20 to 210 pages per minute and from $350 to $85,000
– Production scanners used in centralized locations for high volume requirements
– Distributed and networked scanners used in decentralized locations for departments or workgroups with low volume requirements
– Picture scanning systems optimized for photo scanning
■ Current offering includes:
– Platform to capture images of batched documents and export to ECM systems, SharePoint, etc.
■ New offering includes:
– Platform for distributed capture workflow based on SharePoint
– Platform for enterprise information management of multi-source documents
– Platform for remote management and scanner fleet management
■ Preventative & corrective maintenance
– Onsite
– Advanced unit replacement
– Remote support
■ Professional services
– Installation, configuration & training
– Relocation support
– Project management
– Workflow and system optimization
■ Asset management
■ Multi-Vendor Services
Kodak Document Imaging Software Platforms
Non-Paper Input
Paper Input Respond
& Manage Process & Route
Validate Extract Classify
Image Capture
Recognize (OCR/BC)
Capture Pro Batch
Capture Pro Software Enterprise Document Capture for Critical Data and Applications
Distributed Info Activate
Info Activate Solution Browser-based Distributed Capture and Workflow Solution for Microsoft SharePoint
Info Insight
E-Mail, Social Media, Voice scripts
Info Insight
Info Insight
End-to-end solutions that drive business efficiency and improved customer engagement
Info Insight Platform
Productive Workspace With Capture Pro
Maximize Connectivity
Simple “Batch” Scanning
Automated Indexing
Proven and Robust Platform
ECM
Business Process Workflow
Activate Documents
Enhanced Workspace With Info Activate
Consistent Data Governance
Easy Use and Deployment
Future Workspace With Info Insight
Business Process Improvement
Responsive Customer Dialog
New Business Opportunities
Social Media Engagement
Today’s Business Pain Points
Faster Response
More Input Diversity
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Social Transparency
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Unstructured Content
Pro
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Inte
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Information Management
Input Management Business Process / Case Management
Customer Interaction Management
Knowledge Management
ECM CEM
Information Management
Capture approach: Capture to archive
Digital repository for critical business processes
Key input sources: paper, fax
Information: Largely structured
Entity: Document, Data
Key motivator: availability of data; regulations, audits
Measures: Compliance
Capture approach: Capture to transaction (batch)
Automate processes
Key input sources: Paper, e-docs, e-mails, attachments, fax, social media
Information: Mix of structured, semi- and unstructured
Entity: Transaction
Key motivator: Time to cash; process cost; customer satisfaction
Measure: ROI
Improve customer communication
Key input channels : Call centers, e-mails, chat, social media
Information: Mostly unstructured
Entity: Inquiry, Web visit
Key motivator: Best customer service for lowest price
Measure: Time to resolve; customer satisfaction
Quality of customer communication
Key input channels: Product teams; senior call center staff, expert users
(community)
Information: Largely unstructured
Entity: Inquiry
Key motivator: Retention of firms IP, ease paper info gathering, enable
customer self help
Measure: Level of input provided / time to resolve
Kodak Software Portfolio Input Mgmt BPM CIM KM
Smart Touch
Capture Pro Info
Activate
Info Insight Platform
Info Insight Platform
Info Insight Platform
Documents Content Communication Insight
THANK YOU
Kodak Alaris is the trade name of 111616 Opco (Delaware) Inc. The Kodak trademark and trade dress are used under license from Eastman Kodak Company. © 2013 111616 Opco (Delaware) Inc.