overview of kodak software portfolio

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Kodak Software Portfolio Overview Rod Hughes General Manager, Software and Solutions Kodak Alaris

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Kodak Software Portfolio Overview Software and Solutions Global Directions 2013

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Page 1: Overview of kodak software portfolio

Kodak Software Portfolio Overview

Rod Hughes General Manager, Software and Solutions Kodak Alaris

Page 2: Overview of kodak software portfolio

> Industry leader in innovative, high performance document capture products, software and services

> Uniquely positioned due to the breadth of products and services

> Enable Government Institutions, Enterprises and SMBs to capture and manage information for greater business efficiency and growth

Document Imaging Portfolio

Document Scanners Technical Services Capture Software

■ Broad scanner portfolio composed of a variety of scanner models ranging from 20 to 210 pages per minute and from $350 to $85,000

– Production scanners used in centralized locations for high volume requirements

– Distributed and networked scanners used in decentralized locations for departments or workgroups with low volume requirements

– Picture scanning systems optimized for photo scanning

■ Current offering includes:

– Platform to capture images of batched documents and export to ECM systems, SharePoint, etc.

■ New offering includes:

– Platform for distributed capture workflow based on SharePoint

– Platform for enterprise information management of multi-source documents

– Platform for remote management and scanner fleet management

■ Preventative & corrective maintenance

– Onsite

– Advanced unit replacement

– Remote support

■ Professional services

– Installation, configuration & training

– Relocation support

– Project management

– Workflow and system optimization

■ Asset management

■ Multi-Vendor Services

Page 3: Overview of kodak software portfolio

Kodak Document Imaging Software Platforms

Non-Paper Input

Paper Input Respond

& Manage Process & Route

Validate Extract Classify

Image Capture

Recognize (OCR/BC)

Capture Pro Batch

Capture Pro Software Enterprise Document Capture for Critical Data and Applications

Distributed Info Activate

Info Activate Solution Browser-based Distributed Capture and Workflow Solution for Microsoft SharePoint

Info Insight

E-Mail, Social Media, Voice scripts

Info Insight

Info Insight

End-to-end solutions that drive business efficiency and improved customer engagement

Info Insight Platform

Page 4: Overview of kodak software portfolio

Productive Workspace With Capture Pro

Maximize Connectivity

Simple “Batch” Scanning

Automated Indexing

Proven and Robust Platform

ECM

Page 5: Overview of kodak software portfolio

Business Process Workflow

Activate Documents

Enhanced Workspace With Info Activate

Consistent Data Governance

Easy Use and Deployment

Page 6: Overview of kodak software portfolio

Future Workspace With Info Insight

Business Process Improvement

Responsive Customer Dialog

New Business Opportunities

Social Media Engagement

Page 7: Overview of kodak software portfolio

Today’s Business Pain Points

Faster Response

More Input Diversity

Co

mm

un

icat

io

n F

req

uen

cy

Self

Ser

vice

G

en

era

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n

Social Transparency

Co

st &

Co

mp

etition

Unstructured Content

Pro

cess

Inte

gration

Page 8: Overview of kodak software portfolio

Information Management

Input Management Business Process / Case Management

Customer Interaction Management

Knowledge Management

ECM CEM

Information Management

Capture approach: Capture to archive

Digital repository for critical business processes

Key input sources: paper, fax

Information: Largely structured

Entity: Document, Data

Key motivator: availability of data; regulations, audits

Measures: Compliance

Capture approach: Capture to transaction (batch)

Automate processes

Key input sources: Paper, e-docs, e-mails, attachments, fax, social media

Information: Mix of structured, semi- and unstructured

Entity: Transaction

Key motivator: Time to cash; process cost; customer satisfaction

Measure: ROI

Improve customer communication

Key input channels : Call centers, e-mails, chat, social media

Information: Mostly unstructured

Entity: Inquiry, Web visit

Key motivator: Best customer service for lowest price

Measure: Time to resolve; customer satisfaction

Quality of customer communication

Key input channels: Product teams; senior call center staff, expert users

(community)

Information: Largely unstructured

Entity: Inquiry

Key motivator: Retention of firms IP, ease paper info gathering, enable

customer self help

Measure: Level of input provided / time to resolve

Page 9: Overview of kodak software portfolio

Kodak Software Portfolio Input Mgmt BPM CIM KM

Smart Touch

Capture Pro Info

Activate

Info Insight Platform

Info Insight Platform

Info Insight Platform

Documents Content Communication Insight

Page 10: Overview of kodak software portfolio

THANK YOU

Kodak Alaris is the trade name of 111616 Opco (Delaware) Inc. The Kodak trademark and trade dress are used under license from Eastman Kodak Company. © 2013 111616 Opco (Delaware) Inc.