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Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at www.iii.org/presentations Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected]

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Page 1: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Overview and Outlook for Private Passenger Auto

Insurance MarketsInsurance Information Institute

August 20, 2015

Download at www.iii.org/presentations

Robert P. Hartwig, Ph.D., CPCU, President & EconomistInsurance Information Institute 110 William Street New York, NY 10038

Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Page 2: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

2

Presentation Outline

Economic Growth Drivers in Private Passenger Auto Insurance

Determinants of Household Demand for Auto Insurance

Premiums Growth Trends

Personal Auto Ad Spending

Rate and Exposure Trends

Underwriting and Profitability Analysis

Claim Trends by Coverage Type

Autonomous Vehicles

Consumer Report and Consumer Federation of America Attacks on Auto Insurers

Why now?

What are doing about it?

Q&A

Page 3: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Personal Auto Growth Drivers: The Economy Is Supporting

Growth of Personal Lines Exposure

3

The Economy and Consumer Sentiment Remain Sufficient to Propel Auto Sales

into 2016

3

Page 4: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

4

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.Source: US Department of Commerce, Blue Economic Indicators 8/15; Insurance Information Institute.

2.7%

1.8%

-1.8

%1.

3%-3

.7%

-5.3

%-0

.3%

5.0%

2.3%

2.2% 2.6%

2.4%

0.1%

2.5%

1.3%

4.1%

2.0%

1.3%

3.1%

0.4%

2.7%

1.8%

3.5%

-0.9

%4.

6%4.

3%2.

1%0.

6%2.

3% 2.7%

2.8%

2.7%

2.7%

2.7%

2.6%

-8.9%

4.5%

1.4%

4.1%

1.1% 1.

8% 2.5% 3.

6%3.

1%

-9%

-7%

-5%

-3%

-1%

1%

3%

5%

7%

   2

00

0   

   2

00

1   

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00

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Demand for Insurance Should Increase in 2015 as GDP Growth Accelerates Modestly and Gradually Benefits the Economy Broadly

Real GDP Growth (%)

Recession began in in June

2009

The Q4:2008 decline was the steepest since the Q1:1982 drop of 6.8%

Q1 2014/15 GDP data were hit hard by this

year’s “Polar Vortex” and harsh

winter

Page 5: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

State Leading Economic Indicators through November 2015

Sources: Federal Reserve Bank of Philadelphia at http://www.philadelphiafed.org/index.cfm ;Insurance Information Institute. 5

Growth in the West is

finally beginning to pick up

The economic outlook for most of the US is generally

positive, though flat-to-negative for 10 states, several

of them energy dependent

Page 6: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

6

Real GDP by State Percent Change, 2014*:Highest 25 States

6.3

5.2

5.1

5.1

4.7

3.6

3.1

3.0

2.8

2.8

2.7

2.7

2.5

2.3

2.3

2.3

2.2

2.2

2.1

1.9

1.9

1.9

1.8

1.8

1.8

1.7

0

1

2

3

4

5

6

7

ND TX WY WV CO OR UT WA OK CA ID FL NY GA NH MA US SC OH MI MN LA MT KS PA TN

Pe

rce

nt

Ch

an

ge

(%

)

*Advance statisticsSources: U.S. Bureau of Economic Analysis; Insurance Information Institute.

North Dakota was the economic growth juggernaut of the US

in 2014—by far

Only 7 states experienced growth in excess of 3% in 2014, which is a

growth rate we would see nationally in a more typical recovery

Growth Benchmarks: Real GDP

US: 2.2%

Page 7: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

7

1.6

1.4

1.4

1.2

1.2

1.2

1.0

1.0

1.0

1.0

0.9

0.8

0.8

0.8

0.7

0.7

0.6

0.6

0.6

0.4

0.4

0.4

0.2

0.0

-1.2

-1.3-1.5

-1.0

-0.5

0.0

0.5

1.0

1.5

2.0

DC NC AZ IL RI DE WI KY NM NV MO AR HI MD NE AL SD VT CT IA IN NJ ME VA MS AK

Pe

rce

nt

Ch

an

ge

(%

)Real GDP by State Percent Change, 2014*: Lowest 25 States

*Advance statisticsSources: US Bureau of Economic Analysis; Insurance Information Institute.

Mississippi and Alaska were the

only states to shrink in 2014

Growth rates in 16 states were still below 1% in

2014

Page 8: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

74.4

73.6

73.6

72.2 73.6 76

67.8

68.9

68.2

67.7 71

.6 74.5

74.2 77

.567

.5 69.8

74.3

71.5

63.7

55.7 59

.5 60.9 64

.169

.975

.075

.376

.276

.4 79.3

73.2

72.3 74

.382

.682

.774

.573

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78.6

84.5

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77.5

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81.9

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81.8

82.5 84

.6 86.9 88

.893

.698

.195

.493

.0 95.9

90.7

96.1

93.1

92.9

76.4

40

50

60

70

80

90

100

110

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Apr

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May

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Jun-

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l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

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Jan-

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Feb

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Mar

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Apr

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May

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l-13

Aug

-13

Sep

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Oct

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Nov

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Dec

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Feb

-15

Mar

-15

Apr

-15

May

-15

Jun-

15Ju

l-15

Aug

-15

Consumer Sentiment Survey (1966 = 100)

January 2010 through August 2015

Consumer confidence has experienced a substantial recovery from its crisis and post-crisis lows, substantially contributing to increased

demand for vehicles and homes.

Source: University of Michigan; Insurance Information Institute

Optimism among consumers dropped in August fell but

remains fairly strong

8

Impact of 2011 budget impasse

Page 9: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

9

Unemployment and Underemployment Rates: Still Too High, But Falling

2

4

6

8

10

12

14

16

18

Jan00

Jan01

Jan02

Jan03

Jan04

Jan05

Jan06

Jan07

Jan08

Jan09

Jan10

Jan11

Jan12

Jan13

Jan14

Jan15

"Headline" Unemployment Rate U-3

Unemployment + Underemployment RateU-6

“Headline” unemployment

was 5.3% in July 2015. 4.5% to

5.5% is “normal.”

Source: US Bureau of Labor Statistics; Insurance Information Institute.

January 2000 through July 2015, Seasonally Adjusted (%)

Stubbornly high unemployment and underemployment constrain overall economic growth, but the job market is continuing to improve.

9

U-6 soared from 8.0% in March

2007 to 17.5% in October 2009; Stood at 10.4% in June 2015.8% to 10% is

“normal.”

Page 10: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

23

15

21

70

52

12

65

73

-71

32 6

4 81

55

3-1

15

-10

6-2

21

-21

5-2

06

-26

1-2

58

-42

2-4

86

-77

6 -69

3-8

21

-69

8-8

10

-80

1-2

94

-42

6-2

72

-23

2 -14

1-2

71

-15

-23

22

0-3

81

92

94 11

01

20

11

71

07

19

91

49

94

72

22

32

31 3

20

16

61

86

21

91

25

26

81

77

19

12

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36

42

28

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61

02

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51

72

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59

25

52

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21

52

19 26

31

64

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(1,000)

(800)

(600)

(400)

(200)

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200

400

600

Jan-

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eb-1

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l-14

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Nov

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Jan-

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ar-1

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ay-

Jun-

15Ju

l-15

Monthly Change in Private Employment

January 2007 through July 2015 (000s, Seasonally Adj.)

Private Employers Added 12.84 Million Jobs Since Jan. 2010 After Having Shed 5.01 Million Jobs in 2009 and 3.76 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Monthly losses in Dec. 08–Mar.

09 were the largest in the

post-WW II period

210,000 private sector jobs were created in July.

10

Jobs Created2014: 3.042 Mill2013: 2.452 Mill2012: 2.315 Mill2011: 2.396 Mill2010: 1.282 Mill

3,042,000 jobs were created in 2014, the most since 1997

Page 11: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

11

US Unemployment Rate Forecast4

.5%

4.5

%4

.6%

4.8

%4

.9% 5.4

% 6.1

%6

.9%

8.1

%9

.3%

9.6

% 10

.0%

9.7

%9

.6%

9.6

%

8.9

%9

.1%

9.1

%8

.7%

8.3

%8

.2%

8.0

%7

.8%

7.7

%7

.6%

7.3

%7

.0%

6.6

%6

.2%

6.1

%5

.7%

5.6

%5

.4%

5.3

%5

.1%

5.0

%4

.9%

4.8

%4

.8%

9.6

%

4%

5%

6%

7%

8%

9%

10%

11%

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

13

:Q3

13

:Q4

14

:Q1

14

:Q2

14

:Q3

14

:Q4

15

:Q1

15

:Q2

15

:Q3

15

:Q4

16

:Q1

16

:Q2

16

:Q3

16

:Q4

Rising unemployment eroded payrolls

and WC’s exposure base.

Unemployment peaked at 10% in late 2009.

* = actual; = forecastsSources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (8/15 edition); Insurance Information Institute.

2007:Q1 to 2016:Q4F*

Unemployment forecasts have been revised modestly

downwards. Optimistic scenarios put the

unemployment as low as 5.0% by Q4 of 2015.

Jobless figures have been revised

downwards for 2015/16

Page 12: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

14

Household Balance Sheets Are Relatively Strong

Wealth Effects: Indebtedness Influence

Auto Purchase Decisions

Page 13: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

$0

$10

$20

$30

$40

$50

$60

$70

$80

1980

1981

1982

1983

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

Net Worth of Households*Recently Hit A Historic High

*and nonprofit organizations. Data are as of year-end, except in 2015:Q1 (data posted on June 11, 2015. Data not seasonally adjusted or inflation-adjusted; http://www.federalreserve.gov/releases/z1/Current/z1r-5.pdf Source: Federal Reserve Board at http://www.federalreserve.gov/releases/z1/Current/z1r-5.pdf

2008-09 Recession:

-15.7%

$ Trillions

2001 recession

1992 recession

1982 recession

Housing “bubble”Adjusted for

population growth, net worth is now

comparable to its pre-crisis peak

Rising net worth fuels a “wealth affect” that helps fuel consumer

spending, which accounts for 70% of spending in the U.S. economy

Page 14: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Household Debt Balance,2004 – 2015:Q1

16

Household balance sheets remain much healthier than they were prior to the “Great Recession”

Source: Federal Reserve Bank of NY Consumer Credit Panel/Equifax; l. I.I.

Overall household debt remains below pre-crisis peak

but non-housing debt is actually

larger due to student loans and

auto loan debt

Page 15: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Auto Loans and Other Non-Housing Debt, 2004 – 2015:Q1

17

Banks are becoming increasingly aggressive in marketing auto loans

Source: Federal Reserve Bank of NY Consumer Credit Panel/Equifax; l. I.I.

Auto loan debt outstanding

reached $1T for the first time ever

in Q1 2015

Page 16: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Lenders are Issuing a Rising Number of New Auto Loans, Even for People with Poor Credit Scores

18

For the past several years, auto loans in nonaccrual status remained at roughly 0.25% of outstanding loans.

Auto loan originations reached a 10-year high in 2015:Q2

Page 17: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Auto Loan and Other Non-Housing Deliquencies, 2004 – 2015:Q1

19

So far, increasingly aggressive marketing of auto loans has not resulting in a surge in loan delinquencies and defaults

Source: Federal Reserve Bank of NY Consumer Credit Panel/Equifax; l. I.I.

Auto loan delinquencies have improved

dramatically since their crisis peak but remain above pre-crisis

levels

Page 18: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

20

Personal Auto Growth Analysis

Growth Trajectories Differ Substantially by State and

Over Time

Page 19: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

21

Distribution of Direct Premiums Written by Segment/Line, 2013

Sources: A.M. Best; Insurance Information Institute research.

Personal/Commercial lines split has been about 50/50 for many years

Pvt. Passenger Auto is by far the largest line of insurance and is currently the most important source of industry profits

Billions of additional dollars in homeowners insurance premiums are written by state-run residual market plans

Distribution Facts

Commercial Lines$269.2B/51%

2013

Pvt. Pass Auto$180.8B/34%

Homeowners$80.7B/15%

Page 20: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

22

$119

.7 $128

.0 $139

.7 $151

.2 $159

.6

$158

.5

$157

.2

$160

.1

$163

.3

$168

.1

$174

.6 $183

.5

$191

.2

$197

.7

$204

.0

$160

.3

$159

.6

$157

.3

$100

$120

$140

$160

$180

$200

$220

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15F 16F 17F

PP Auto premiums written continue to recover from a period of flat growth attributable to the weak economy impacting new vehicle sales, car choice, and increased

price sensitivity among consumers

Sources: A.M. Best (1990-2014); Conning (2015-17F); Insurance Information Institute.

Private Passenger Auto InsuranceNet Written Premium, 2000–2017F

$ Billion

PPA NWP volume in 2014 was up $26.3B or 16.7%

since the 2009 trough; By 2017 the gain is expected to

be $46.8B or 29.7%

Page 21: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

26

Direct Premiums Written: PP AutoPercent Change by State, 2007-2014

44

.5

36

.0

33

.8

30

.9

26

.6

24

.4

24

.4

21

.1

20

.4

20

.3

19

.5

19

.4

19

.1

19

.0

18

.7

18

.7

18

.4

17

.9

17

.4

17

.2

16

.9

16

.4

15

.8

15

.7

15

.6

15

.4

0

5

10

15

20

25

30

35

40

45

50

ND

TX MI

OK

SD

CO

NE

TN

SC

UT

KS WI

NJ IA VA

LA

DE FL

GA

NY

KY

US

WY

MT

AR

AL

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

Growth Benchmarks: PPA

US: 16.4%

Page 22: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

27

Direct Premiums Written: PP AutoPercent Change by State, 2007-2014

15

.0

14

.2

14

.2

13

.9

13

.9

13

.2

12

.9

12

.2

12

.1

11

.1

11

.0

10

.6

10

.5

10

.3

10

.3

10

.0

9.9

8.3

7.3

6.5

5.6

5.5

5.3

5.1

0.2

-0.2

-2

0

2

4

6

8

10

12

14

16

MO

NC

MN IN DC

OH

MD

MS

AK

MA

WA

CT

NM

WV RI

ID IL PA

CA

US

VT

NV

NH AZ

ME HI

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

Sources: SNL Financial LC.; Insurance Information Institute.

Pvt. Passenger Auto premium growth was negative in Hawaii

between 2007 and 2014

Page 23: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

28

Personal Auto Ad Spend Trends

Growth in Ad Spend Remains Robust Among Many Top

Auto Insurers

Page 24: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Advertising Expenditures by P/C Insurance Industry, 1999-2014E

$1.736$1.737$1.803$1.708

$3.426

$4.102$4.354

$4.103

$5.079

$5.883$6.088$6.186

$6.000

$2.975

$2.111$1.882

$1.5

$2.0

$2.5

$3.0

$3.5

$4.0

$4.5

$5.0

$5.5

$6.0

$6.5

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14E

Source: Insurance Information Institute from consolidated P/C Annual Statement data, Insurance Expense Exhibit (Part I, Line 4).

$ BillionsP/C ad spend hit an all

time record high of $6.186 billion in 2013 up 1.6% over 2012 but fell about 3% in 2014 to an

estimated $6 billion

P/C ad spending more than tripled since 2002 (up

~251% from 2002-2014E)

Page 25: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

30

Rate and Exposure Trends for Private Passenger Auto

Rate and Exposure Are Both Important Drivers of Growth

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31

Monthly Change in Auto Insurance Prices, 1991–2015*

*Percentage change from same month in prior year; through July 2015; seasonally adjustedNote: Recessions indicated by gray shaded columns.Sources: US Bureau of Labor Statistics; National Bureau of Economic Research (recession dates); Insurance Information Institutes.

-2%

0%

2%

4%

6%

8%

10%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13 '14 '15

Cyclical peaks in PP Auto tend to occur roughly every 10 years (early

1990s, early 2000s and likely the early 2010s)

“Hard” markets tend to occur

during recessionary

periods

Pricing peak occurred in late

2010 at 5.3%, falling to 2.8% by Mar. 2012

July 2015 reading of 5.4% is up from 4.2%

a year earlier

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Personal Auto Insurance Claim Cost Drivers Continue to Grow Faster than CPI

Sources: Bureau of Labor Statistics; Insurance Information Institute.

1.8%

5.4%

2.5%

3.3%

1.0%

0.0%0.2%

1.5%

2.5%

-2%

0%

2%

3%

5%

6%

Overall CPI "Core" CPI MotorVehicle

Insurance

TotalMedical

Care

Physicians'Services

HospitalServices

MotorVehicle

Body Work

New Cars NewTrucks

Healthcare costs are a major cost driver and are expected to accelerate in the years ahead

35

Excludes Food and Energy

Price Level Change: July 2015 vs. July 2014

35

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Private Passenger Auto: Premium Growth vs. Loss Cost Spread

Sources: Barclays Capital, August 2015. 36

Pure Premium Spread in 2015 Q1 was 0.0%

meaning that rate gains were exactly offset by

loss cost inflation

The Pure Premium Spread is the difference between price increases and loss

cost inflation adjusted for frequency trends

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37

Average Expenditures* on Auto Insurance, 1994-2014E

$651 $6

68 $691 $7

05 $726

$786

$830 $8

42

$831

$816

$799

$791

$787

$792

$797 $8

15 $836 $8

60

$690

$685$7

03

$600

$650

$700

$750

$800

$850

$900

$950

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

13E

14E

Across the U.S., auto insurance expenditures fell by 0.8% in 2008and 0.5% in 2009 but rose 0.5% in 2010, 0.8% in 2011 and 2.3% in 2012

I.I.I. estimate for 2013 is +2.6% and +2.9 in 2014%.* The NAIC data are per-vehicle (actually, per car-year)

Sources: NAIC for 1994-2012; Insurance Information Institute estimates for 2013-2014 based on CPI and other data.

The average expenditure on auto insurance in 2014 likely finally

exceeded the pre-crisis high of $842 recorded in 2004—a full decade earlier

Annual Pct Changes 2001: 5.2%2002: 8.6%2003: 5.6%2004: 1.5%2005: -1.3%2006: -1.8%2007: -2.1%2008: -1.0%2009: -0.5%2010: 0.6%2011: 0.6%2012: 2.3%

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38

Annual Pct. Change in Avg. Expenditures on Auto Insurance, vs. Auto Insurance Prices, 1995-2015E

2.6%3.4%

2.0%

-0.3%

-2.6%

0.7%

5.2%

8.3%

5.6%

1.5%

-1.3%-1.8%-2.1%

-1.0%-0.5%

0.6% 0.6%

2.3%2.9%

4.2% 4.1%

3.2%

1.1%

-0.2%

1.1%

4.4%

8.8%

7.8%

2.8%2.1%

0.6% 0.4%

2.5%

4.5%5.1%

3.6% 3.6%

4.9%

2.6%

3.3%

-3%

0%

3%

6%

9%

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14

Avg. Exp Prices

The gap since 2005 between price changes and expenditures on auto insurance might be due to buyers increasing deductibles,

obtaining discounts, and other premium-reducing behavior.Sources: NAIC for 1994-2012; BLS for auto price changes; I.I.I.

Since 2005 the gap between annual auto insurance price changes as measured by the

BLS has increased, suggesting increased consumer price

sensitivity

Annual auto insurance price changes, as measured by the BLS, roughly matched

NAIC expenditure data from 1995-2004

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39

16.9

16.5

16.1

13.2

10.4

11.6

12.7

14.4

15.5 16

.4 17.0

17.1

16.9

16.8

16.9

16.8

16.7

16.9

16.617

.117.5

17.8

17.4

9

10

11

12

13

14

15

16

17

18

19

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15F 16F 17F 18F 19F 20F 21F

(Millions of Units)

Auto/Light Truck Sales, 1999-2021F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (8/15 and 3/15); Insurance Information Institute.

New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2014-15 is

still below 1999-2007 average of 17 million units, but a robust recovery is well underway.

Job growth and improved credit market conditions will boost auto sales in

2014 and beyond

Truck, SUV purchases by

contractors are especially strong

Yearly car/light truck sales will likely continue at current levels, in part replacing cars that were held onto in 2008-12. New vehicles will generate more physical damage insurance coverage but will be more expensive to

repair. PP Auto premium might grow by 5% - 6%.

Sales have returned to pre-

crisis levels

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42

210.

4

211.

6

215.

5 220.

5 225.

8 235.

3

234.

6

236.

8 243.

0

247.

4

250.

8

254.

4

255.

9

254.

2

250.

1

253.

2

253.

6

255.

9

205.

4

201.

8

198.

0

194.

4

192.

3

193.

1

180

200

220

240

260

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13

(Millions)

Registered Vehicles,1990-2013

Sources: http://www.rita.dot.gov/bts/sites/rita.dot.gov.bts/files/publications/national_transportation_statistics/html/table_01_11.html Insurance Information Institute.

The number of registered vehicles grew consistently (except following recessions) from 1990-2007. It has been flat (through 2013) since then.

Recession Recession

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Number of Registered Passenger Vehicles in US, 1999 – 2015E

Sources: Bureau of Transportation Statistics; Barclays Capital estimates, August 2015. 43

Vehicle registrations are growing once

again but growth rate remains below pre-

crisis peak

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45

Number of Licensed Drivers, 1984-2013

150

160

170

180

190

200

210

220

84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13

Sources: 2015 Ward’s Motor Vehicle Facts & Figures, p. 53; l I.I.

# of Licensed Drivers (millions)

Since 2009, virtually no growth in the

number of licensed drivers (through 2013)

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Average Vehicle Age, 2002 - 2014

Sources: HIS; Barclays Capital. 46

Average age is still increasing but at a slower pace as new

vehicles sales growth remains strong

Page 36: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

47

4.26

4.18

4.07

3.98

3.76 3.90

3.87

3.83

3.88 4.

15 4.35 4.

90 5.00 5.

37 5.77 6.

23 6.68 7.

14 7.75 7.93 8.01 8.

44

8.45

8.40

0

2

4

6

8

10

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13

(Millions)

Registered Motorcycles,1990-2013

Sources: http://www.rita.dot.gov/bts/sites/rita.dot.gov.bts/files/publications/national_transportation_statistics/html/table_01_11.html Insurance Information Institute.

The number of registered motorcycles grew dramatically in the first decade of the 21st century. Baby boomers? Millennials?

No growth, 1990-1999

103.6% growth, 2000-2011

Page 37: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

48

0.57

1.38

2.82

4.96

5.69 5.44

4.263.90

4.35

6.23

8.018.44 8.45

0

2

4

6

8

10

60 65 70 75 80 85 90 95 00 05 10 11 12

(Millions)

Registered Motorcycles,1960-2012:A Changing Exposure Base

Sources: http://www.rita.dot.gov/bts/sites/rita.dot.gov.bts/files/publications/national_transportation_statistics/html/table_01_11.html Insurance Information Institute.

The number of registered motorcycles grew dramatically in the first decade of the 21st century. Baby boomers? Millennials?

Shrinkage, 1985-1990

Growth, 2000-2011

Growth, 1960-1980

Page 38: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

49

Underwriting and Profitability Performance

in Private Passenger Auto Insurance

Significant Variability and Volatility Over Time and

Across States

Page 39: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Private Passenger Auto Combined Ratio: 1993–2017F

10

1.7

10

1.3

10

1.3

10

1.0

10

9.5

10

7.9

10

4.2

98

.4

94

.3

95

.1

95

.5 98

.3 10

0.2

10

1.3

10

1.0

10

2.0

10

2.1

10

1.6

10

2.4

10

2.2

10

2.3

10

2.4

99

.5 10

1.1

10

3.5

80

85

90

95

100

105

110

115

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14P 15F 16F 17F

Private Passenger Auto Underwriitng Performance Is Exhibiting Remarkable Stability

50Sources: A.M. Best (1990-2013); Conning (2014P – 2017F); Insurance Information Institute.

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52

Return on Net Worth: All P-C Lines vs. Homeowners & Pvt. Pass. Auto, 1990-2013*

*Latest available.**Excludes 1992, the year of Hurricane Andrew. If 1992 is included the resulting homeowners RNW is 1.5%Sources: NAIC; Insurance Information Institute.

-10%

-5%

0%

5%

10%

15%

20%

25%

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13

US All LinesUS HomeUS PP Auto

(Percent)Average RNW: 1990-2013*

All P-C Lines: 7.8% PP Auto: 8.3% Homeowners: 3.9%**

Pvt.Pass. Auto Has Consistently Outperformed the P-C Industry as a Whole. Homeowners Volatility is Associated Primarily With Coastal Exposure Issues

Excluding 1992’s Hurricane Andrew

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53

Return on Net Worth: All P-C Lines vs. Pvt. Pass. Auto, 1990-2013*

*Latest available. Sources: NAIC.

-2%

0%

2%

4%

6%

8%

10%

12%

14%

16%

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13

US All Lines US PP Auto(Percent)

Average RNW: 1990-2013*

All P-C Lines: 7.8% PP Auto: 8.3%

Pvt.Pass. Auto Profitability Has Exceeded the P-C Industry as a Whole in 13 of the 24 Years from 1990-2013 (Inclusive)

Page 42: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

54

19

.0

14

.3

14

.2

13

.9

13

.7

13

.5

12

.4

12

.1

11

.3

11

.3

10

.8

10

.7

10

.5

9.9

9.9

9.9

9.7

9.6

9.5

9.3

9.2

9.2

9.1

9.0

8.9

8.8

02468

10121416182022

HI ME DC ID VT ND AK NH IA WY OH MN WV AZ OR VA CA RI CO KS CT WI NM MT UT IN

RN

W P

PA

*Latest available.Sources: NAIC.

Hawaii was the most profitable state for auto insurers from 2004-2013

Return on Net Worth: Pvt. Passenger Auto, 10-Year Average (2004-2013*)

Top 25 States(Percent)

Page 43: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

55

8.8

8.6

8.6

8.6

8.5

8.3

8.1

7.8

7.7

7.6

7.5

7.5

7.4

7.1

6.3

6.2

6.1

5.9

5.8

5.6

5.0

4.5

4.4

3.8

3.3

-2.5

-3

-1

1

3

5

7

9

NE

MD

SD

WA IL NY

MA

TX

PA

AL

AR

MO

SC

US

NC

TN NJ

DE

GA

KY

OK

MS FL

NV

LA MI

RN

W A

uto

Return on Net Worth: Pvt. Passenger Auto, 10-Year Average (2004-2013*)

*Latest available.Sources: NAIC

Michigan was the least profitable state for auto insurers from

2004-2013

(Percent) Bottom 25 States

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56

Claim Trends in Private Passenger Auto Insurance

Rising Frequencies and Severities in Many Coverages

Will that Pattern Be Sustained?

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57

Number of Motor Vehicle Deaths,1990- First Half 2015

Source: National Safety Council; Insurance Information Institute.

46,8

14

43,5

36

40,9

82

41,8

93

42,5

24

43,3

63

43,6

49

43,4

58

43,5

01

42,4

01

43,3

54

43,7

88

45,3

80

44,7

57

44,9

33

45,3

43

45,3

16

43,9

45

39,7

90

36,2

16

35,3

32

35,3

03

36,4

15

35,3

69

35,4

00

18,6

30

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

Total motor-vehicle fatalities in 2015 could possibly exceed 40,000

for the first time in eight years according

to the NSC.

NSC counts both traffic and nontraffic deaths that occur within a year of the accident.

The recession and high gas prices reduced

miles driven, leading to fewer vehicle deaths

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58

Death Rates per 100,000,000 Vehicle miles, 1990-2015*

*Projected rate for 2015 based on date through June 2015.Source: National Safety Council; Insurance Information Institute.

2

1.8

3

1.8

2

1.8

1.7

9

1.7

6

1.7

1.6

5

1.5

8

1.5

8

1.5

7

1.5

9

1.5

5

1.5

2

1.5

2

1.5

1.4

5

1.3

4

1.2

2

1.1

9

1.2

0 1.3

5

1.2

0

1.2

0

1.3

0

2.1

8

0.00

0.50

1.00

1.50

2.00

2.50

19

90

19

91

19

92

19

93

19

94

19

95

19

96

19

97

19

98

19

99

20

00

20

01

20

02

20

03

20

04

20

05

20

06

20

07

20

08

20

09

20

10

20

11

20

12

20

13

20

14

20

15

*

death rates per 100,000,000 vehicle miles

The recession and high gas prices reduced

miles driven, accelerating the drop in

death rates

Motor vehicle fatality rates appear to be ticking up in 2015

Vehicle death rates fell by nearly half between 1990 and 2010

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59

Bodily Injury: Severity Trend Is Up, Frequency Decline Has Ended—Rising?

2.1% 1.7%

3.8%

2.0%

4.2%

-5.4%

-3.8% -4.0% -4.2%

-2.2%

0.0%

-1.1%

3.4%3.0%2.0%

5.9%5.7%4.7%

2.9%

1.1%0.0% 0.0%

-6%

-4%

-2%

0%

2%

4%

6%

8%

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015*

Severity Frequency

*2015 figure is for Q1 2015 over Q1 2014.Source: ISO/PCI Fast Track data; Insurance Information Institute

Annual Change, 2005 through 2015:Q1*

Cost Pressures Will Increase if BI Frequency and Severity Trends Persist

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60

Property Damage Liability: Severity and Frequency Are Up

1.8% 1.8%

4.2%3.5%

4.6%

-1.6%

-3.5% -3.4%

0.6% 0.6%

-0.6%

1.7%0.9%

2.9%3.6%

2.0% 2.0%

-0.4%

0.4%0.9%1.5%

0.3%

-4%

-3%

-2%

-1%

0%

1%

2%

3%

4%

5%

6%

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015*

Severity Frequency

Annual Change, 2005 through 2015*

Severity/Frequency Trends Have Been Volatile, But Rising Severity since 2011 Is a Concern

*2015 figure is for the four quarters ending in 2015:Q1.Source: ISO/PCI Fast Track data; Insurance Information Institute

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61

No-Fault (PIP) Liability: Severity is Up, Frequency Relatively Flat*

3.2% 2.8% 3.4% 3.1%

-4.8%-5.7%

-4.1%

-6.4%

6.6%

-3.4%-2.1%

-5.8%

-0.8%

1.6%

-0.9%

4.7%

2.4%

6.4% 6.5% 6.8%

5.2%5.4%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015**

Severity Frequency

*No-fault states included are: FL, HI, KS, KY, MA, MI, MN, NY, ND and UT.**2015 figure is for the 4 quarters ending in 2015:Q1.Source: ISO/PCI Fast Track data; Insurance Information Institute

Annual Change, 2005 through 2015**

No-Fault Systems Are Less Problematic in Some States but Still of Concern in Some, Such as MI

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62

Collision Coverage: Severity & Frequency Trends Are Both Higher in 2015*

2.8%

1.3%

4.2%

1.6%

3.0%

-1.8%

-3.6%

2.5%

-2.4%

-1.4%

4.2%

1.7%

3.9%3.1%

0.1%0.5%

-2.3%

-0.1%

-1.4%-0.5%

0.9%

2.3%

-4%

-3%

-2%

-1%

0%

1%

2%

3%

4%

5%

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015*

Severity Frequency

Annual Change, 2005 through 2015*

The Recession, High Fuel Prices Helped Temper Frequency and Severity, But this Trend Will Likely Be Reversed Based on

Evidence from Past Recoveries*2015 figure is for the 4 quarters ending with 2015:Q1.Source: ISO/PCI Fast Track data; Insurance Information Institute

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63

Comprehensive Coverage: Severity Trends Are Unfavorable

15.4% 15.0%

-13.9%

7.2% 8.4%

-9.8%-6.3%

1.3%

5.8%

-8.6%-5.8%

2.3% 2.3%

15.5%

-1.4% -1.5%

12.6%

-8.1%-5.9%

-3.1%

1.8%

6.2%

-20%

-15%

-10%

-5%

0%

5%

10%

15%

20%

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015*

Severity Frequency

Annual Change, 2005 through 2015*

Weather Creates Volatility for Comprehensive Coverage

Severe weather is a principal cause of the spikes in both

frequency and severity

*2015 figure is for the 4 quarters ending with 2015:Q1.Source: ISO/PCI Fast Track data; Insurance Information Institute

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INVESTMENTS: LOW YIELDS EXERT RATE PRESSURE

64

Investment Performance is a Key Driver of Profitability

Depressed Yields Will Necessarily Influence Underwriting & Pricing

64

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Property/Casualty Insurance Industry Investment Income: 2000–2015E1

$38.9$37.1 $36.7

$38.7

$54.6

$51.2

$47.1 $47.6$49.2

$48.0 $47.3$46.2 $46.7

$39.6

$49.5

$52.3

$30

$40

$50

$60

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15E

Due to persistently low interest rates,investment income fell in 2012, 2013 and 2014.

1 Investment gains consist primarily of interest and stock dividends. *2015 figure is estimated based on annualized data through Q1.Sources: ISO; Insurance Information Institute.

($ Billions) Investment earnings are still below their 2007 pre-crisis peak

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66

Driving Trends, Gas Prices

America’s Love Affair with their Cars Is Far from Over

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67

America is Driving More Again:Total Miles Driven*, 1990–2015

*Moving 12-month total. The 2015 data are through May 2015, the latest available.Note: Recessions indicated by gray shaded columns.Sources: Federal Highway Administration (http://www.fhwa.dot.gov/policyinformation/travel_monitoring/tvt.cfm ); National Bureau of Economic Research (recession dates); Insurance Information Institute.

Billions

2,100

2,200

2,300

2,400

2,500

2,600

2,700

2,800

2,900

3,000

3,100

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13 '14 '15

From November 2007 until January 2015, miles driven was

below the prior peak for 87 straight months—

over 7 years! Previous record was in the early 1980s (39 months).

Some of the 1990-2007 growth in miles driven (+43.9%) is due to population growth (+20.7%)…

New records in 2015

…but the population grew by 6.6% from 2007-2015 and miles driven didn’t grow at all.

Page 56: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Do Changes in Miles Driven AffectAuto Collision Claim Frequency?

7.00

6.81

6.59

6.80 6.78

6.91

6.65

6.32

6.025.94

5.71

5.85

5.705.62 5.60

5.655.57

5.70

5.94 5.92

5.5

6.0

6.5

7.0

96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15*

Pa

id C

laim

Fre

q

2400

2500

2600

2700

2800

2900

3000

3100

Bil

lio

ns

of

Mil

es D

rive

n

Collision Claim FrequencyBillions of Vehicle Miles

Sources: Federal Highway Administration (http://www.fhwa.dot.gov/ohim/tvtw/tvtpage.cfm; ISO Fast Track Monitoring System, Private Passenger Automobile Fast Track Data: 1st Qtr. 2015 and earlier reports. *2015 ISO figure is for 12 months ending 2015 Q1. FHA data for 2015 is 12-month moving average ending May 2015.

Paid Claim Frequency = (No. of paid claims)/(Earned Car Years) x 100

People drove 2.8% more miles through

May 2015 than through May 2014.

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69

% Change in Real US GDPvs. % Change in Total Miles Driven

-2%

-1%

0%

1%

2%

3%

4%

5%

92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14-3%

-2%

-1%

0%

1%

2%

3%

4%

5%

6%

7%

8%

% change in total miles driven % change in real US GDP

The percent change in miles driven tracked the growth of the national economy fairly well. If this holds, miles driven will continue to rise.

*Data are annual ratesSources: Federal Highway Administration (http://www.fhwa.dot.gov/policyinformation/travel_monitoring/tvt.cfm );

www.bea.gov (real GDP); l I.I.

Percent Change in Total Miles Driven

% Change in Real US GDP*

Page 58: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

1/6/

...

2/3/

...

3/3/

...

4/7/

...

5/5/

...

6/2/

...

7/7/

...

8/4/

...

9/1/

...

10/6

...

11/3

...

12/1

...

1/5/

...

2/2/

...

3/2/

...

4/6/

...

5/4/

...

6/1/

...

7/6/

...

8/3/

...$2.00

$2.25

$2.50

$2.75

$3.00

$3.25

$3.50

$3.75

$4.00

71

Avg. Price /Gallon

The Price of Gas, Weekly, 2014-2015

Price is U.S. All Grades All Formulations Retail Gasoline Prices, through August 10, 2015Sources: Federal Energy Administration (http://www.eia.gov/petroleum/gasdiesel/ ); I.I.I.

Gas Prices Fell 34% Over the Second Half of the 2014

From July through December, gas prices

fell virtually every week

Even after the rebound, prices remain 30% below

the July 2014 peak.

Until July 2014, gas prices were persistently high

Page 59: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec$2.50

$2.75

$3.00

$3.25

$3.50

$3.75

$4.00

0.0%

0.5%

1.0%

1.5%

2.0%

Monthly Avg Gas Price

Chg in 12-mo Avg. Miles Driven Vs. 2013

73

Avg. Price

Did Changes in Gas Prices Affect Miles Driven? A Closer Look at 2014

Sources: Federal Energy Administration (http://www.eia.gov/petroleum/gasdiesel/ ); *gas prices and miles driven through DecemberFederal Highway Administration (http://www.fhwa.dot.gov/ohim/tvtw/tvtpage.cfm ); I.I.I.

Prior research on the relationship between gas prices and miles driven says that, in the short run, an increase in gas prices produces little change

in miles driven. No recent research on the effect of price drops.

/Gallon% Chg. in

Miles Driven… Four

Months Later, Mileage Starts

to Surge.

June-July: Gas Prices Peak …

Still Lower Gas Prices Imply Surge Will Continue.

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Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul$2.00

$2.25

$2.50

$2.75

$3.00

$3.25

$3.50

$3.75

$4.00

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

Monthly Avg Gas Price Monthly Y-o-Y Change in Miles Driven

74

Avg. Price

Do Changes in Gas Prices Affect Miles Driven? A Closer Look at 2014-15

Sources: Federal Energy Administration (http://www.eia.gov/petroleum/gasdiesel/ ); *gas prices through July 2015Federal Highway Administration (http://www.fhwa.dot.gov/ohim/tvtw/tvtpage.cfm ) miles driven through May 2015; I.I.I.

Research on the relationship between gas prices and miles driven says that, in the short run, an increase in gas prices produces little change in

miles driven. No recent research on the effect of price drops.

/Gallon% Chg. in

Miles Driven

… Four Months Later, Miles Driven Starts to Surge.

June-July 2014: Gas Prices Peak …

The Surge Continues Despite a

Modest Gas Price Rebound

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75

The National Unemployment Rate vs.the Estimated Uninsured Motorists Rate

10%

11%

12%

13%

14%

15%

16%

17%

92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 141%

2%

3%

4%

5%

6%

7%

8%

9%

10%

UIM rate Unemployment rate

Until 2008, the UIM rate appeared to track the national unemployment rate(as we would expect), but the two have diverged since then.

Data are annual ratesSources: Insurance Research Council (UIM); www.bls.gov (unemployment rate); l I.I.

UIM RateUnemployment

rateRecession Recession

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76

The Future of Auto Insurance?

Some Analysts and Many in Silicon Valley Are Predicting

Doom for Auto Insurers

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78

Media is Obsessed with Driverless Vehicles: Often Predicting the Demise of Auto Insurance

By 2035, it is estimated that 25% of new vehicle

sales could be fully autonomous models

Source: Boston Consulting Group; Insurance Information Institute.

Questions

Are auto insurers monitoring these trends?

How are they reacting?

Will take over the industry? (cars/sales)

Will the number of auto insurers shrink?

How will liability shift?

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Price Optimization in Auto Insurance Markets

Actuarial, Economic and Regulatory Considerations

National Conference of Insurance LegislatorsIndianapolis, IN

July 17, 2015Robert P. Hartwig, Ph.D., CPCU, President & Economist

Insurance Information Institute 110 William Street New York, NY 10038Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Page 65: Overview and Outlook for Private Passenger Auto Insurance Markets Insurance Information Institute August 20, 2015 Download at

80

Healthy Markets, Strong Competition, Satisfied Consumers

Why the Controversy?

Price Optimization

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I.I.I. Actions: NCOIL Hearing Testimony

81

Testified as industry’s witness at July 17

National Conference of Insurance Legislators’

hearing on Price Optimization;

Worked very closely with PCI, AIA, NAMIC

and independent companies.

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82

Price Optimization: What is It?

Significant Discussion of Price Optimization Issue in Recent Months

Several States Have Issued Bulletins Addressing Its Use Requests for information in several other states

Each State Defines Price Optimization Differently At least 7 definitions from states; NAIC, vendors and others

States’ Concerns Come Despite Absence of Any Discernable or Detectable Market Disruptions Competition in auto insurance markets is intense, healthy and vigorous

More than 99% of drivers are insured through the voluntary market

Absence of consumer complaints

High degree of consumer satisfaction with auto insurers

Empowered Consumers: Have more tools available today than ever before to help them shop, collect and compare prices

Rates are not inadequate, excessive or unfairly discriminatory

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www.iii.org

Thank you for your timeand your attention!

Twitter: twitter.com/bob_HartwigDownload at: www.iii.org/presentations

Insurance Information Institute Online: