overcoming the impacts of the covid-19 outbreak...establish digital customer channels maintaining...

Overcoming the impacts ofthe COVID-19 outbreak

Technology Solutions & Cybersecurity Enablers

April 2020

Enable Business Continuity during COVID-19 Pandemic

EY Advisory COVID-19 Solutions and Support Services

ASSESSMENT ACTION PLANWhich are the keyprocesses of yourbusiness that need tocontinue to function?What is hindering theability to operate?

What solutions areavailable?How can technologyenable youroperations?What are themeasures that youcan take to providecontinuity ?

Digitalise Core Operational Processes

Enable Remote Working & Collaboration

Establish Digital Customer Channels

Maintaining Trust Through COVID-19 Disruption

A rapid assessment of impacts of, risks from, and organisational resilience to COVID-19. The assessmentfocuses on financial, operational, technology and cybersecurity aspects to provide prioritisedrecommendations and an immediate stabilisation plan to address risks and impacts.

Technology Solutions & Cybersecurity Enablers

Digitalise Core Operational Processes


1. Assess Your Ability• Which processes across your organisation need to continue?• Which processes need to be changed or supported through a

digital means?

2. Define Your Strategy• Which products and services will you focus on ?• What channels are you using ?

3. Define Your Digital Enabled Process• How is your new process is going to work?• What is the role of technology ?

4. Design Your Technical Architecture• Are you using existing systems?• Do you need new solutions?• Can cloud solutions help to accelerate adoption?

Enable Remote Working & Collaboration


VIRTUAL DESKTOP INFRASTRUCTUREe.g. Azure VDI

VIRTUAL COLLABORATIONe.g. Microsoft Teams

CLOUD STORAGEe.g. Sharepoint / OneDrive

VIRTUAL PRIVATE NETWORK

DIGITAL EXPERIENCE PLATFORMe.g. SharePoint / Power Apps

BUSINESS INTELLIGENCEe.g. Excel / PowerBI

DIGITAL SIGNATURESe.g. DocuSign

You don’t have laptops and want employees to work in a lockeddown and secure environment ?

Do you need to ensure communication and collaboration betweenemployees ?

Do you want to provide remote access to files and documents ?

Do you need to provide access to the network or specific systems ?

Do you need to create digital workflows quickly ?

Do you want to drive your decisions based on data ?

How can I ratify contracts and agreements with clients ?

How can I enable my employees to use their personal devices forwork remotely and protect my information ?

BYOD POLICY & MOBILE APPLICATIONMANAGEMENT

Enable Remote Working & CollaborationKeeping your business working during a global crisis


Assess Your Ability• Analyse the mission critical services to understand how to

ensure quality and continuity during smart working• Mapping of organisational priorities and suggestions of smart

working best practices for smart working employees

Enable Remote Working• Enable your people and maintain business continuity by

effectively managing a rapid transition to scaled remotework.

Work Better• Define organisational guidelines on smart working that take

into account the needs of the various organisational units andsecurity concerns

• Identify the most adequate digital tools to facilitate smartworking on critical processes

• Determine the barriers and risks to large scale workforcesworking remotely

Work Differently• Instil agile ways of working, optimise flexible work

arrangements and leverage the changed behaviours.Establishment of a virtual model of business operations,remote collaboration tools, communication and training

SCAN ACTIVATE ADOPT SUSTAIN

What technologyinfrastructure youhave to supportremote working?

What applicationsneed to be availableto support the workexpected to be doneremotely?

What security andauthenticationmechanism isavailable today ?

What is the fastestroute to provide aproductivity andcollaborationsolution?

What technologyecosystem needs tobe established?

What solution will beused and how is itgoing to beconfigured?

Which employeesare to be enabled forremote working?

What policies are tobe defined to ensurecompliance?

What training needsto be provided?

What support modelwill need t be set-upto help users whenthey face problems?

How do we trackusage and gatherfeedback fromusers?

How do we expandthe remote workingacross other rolesand functions?

What are the longerterm technical andsecurity measuresthat would need tobe taken to sustainthe solution?

Establish Digital Customer Channels


• Do you need to transformthe way you reach out toyour customers?

• Is your business goingfrom brick-and-mortar todigital in a blink ?

Build a digital storefront

Sell through social mediamarketplaces

Define a service delivery modeland logistics

Decide which products andservices you want to deliver

online1234 ► Delivery

► Payments► Customer Care

► Advertising► Online Sales

► Online Catalogue

Maintaining Trust Through COVID-19 DisruptionVulnerability Assessment & Penetration Testing


Scope of Services• Vulnerability assessments and Penetration testing• Vulnerability management maturity assessment

and roadmap• Vulnerability management process design• Technology implementation• Vendor selection process• Vulnerability management program, technology,

process and reporting• Vulnerability management as-a-service• Scheduled penetration testing• EY testing workbench

As key Cyber team members are unable toassess immediately their newly deployed remoteaccess facilities to their infrastructure, EY canprovide skilled and experienced practitioners tohelp conduct external vulnerability & penetrationtesting services on the company’s ITinfrastructure.

Potential Triggers• Increased Cyber Threats due to the COVID-

19 situation• Issues in managing huge amount of security

events and alerts• Regulatory Compliance

A pandemic canresultin possible staffabsenteeismexceeding

40%for extended andsequential periodsGartner

A pandemic is not a one-time event,and periods of illnesses may come in2 or 3 waves anywhere from 3 to 12months apart. The total duration ofa pandemic is likely to be 12 to 18months.Canadian Centre for Occupational Health andSafety

Maintaining Trust Through COVID-19 DisruptionSecurity & Privacy Training and Awareness


Scope of Services• Training and awareness for all teleworking

employees covering the following:• Social Engineering• Viruses / Malware / Ransomware• Handling of Sensitive information

(addressing Privacy)• Protecting yourself• Social Networking• Incident Reporting

• Drafting of requisite polices such as Teleworkingand Acceptable use policies

As organisations turn to teleworking models,they are challenged with quickly trainingmanagers and employees on roles andresponsibilities related to the protection oftechnology and data. EY can quickly create anddeploy a training program, along with requisitepolicies to help your organisation protect crownjewels in this time of crisis.

Potential Triggers• Phishing and social engineering attacks

targeted at newly teleworking employeesand organisations are on the rise.

Our team of professionals to assist you

Kevin MalliaEY Malta Advisory Partner

E-mail: [email protected]

Michael AzzopardiEY Malta IT Advisory Lead


Joseph P GaleaEY Malta ITRA Director



mailto:[email protected]



EY | Assurance | Tax | Transactions | Advisory

About EY

EY is a global leader in assurance, tax, transaction and advisoryservices. The insights and quality services we deliver help buildtrust and confidence in the capital markets and in economies theworld over. We develop outstanding leaders who team to deliver onour promises to all of our stakeholders. In so doing, we play acritical role in building a better working world for our people, for ourclients and for our communities.

EY refers to the global organisation, and may refer to one or more,of the member firms of Ernst & Young Global Limited, each of whichis a separate legal entity. Ernst & Young Global Limited, a UKcompany limited by guarantee, does not provide services to clients.Information about how EY collects and uses personal data and adescription of the rights individuals have under data protectionlegislation are available via ey.com/privacy. For more informationabout our organisation, please visit ey.com.

© 2020 EYGM Limited.All Rights Reserved.

EYG no. 001466-20Gbl.

ED None

This material has been prepared for general informational purposesonly and is not intended to be relied upon as accounting, tax orother professional advice. Please refer to your advisors for specificadvice.

overcoming the impacts of the covid-19 outbreak...establish digital customer channels maintaining...

Documents