outlook property overview brochure _excel
TRANSCRIPT
Hello.We’d like to talk to you about property – it’s what we do.
BUY, SELL, LET, RENT
A few things we’d like to mention.Who are Outlook? Outlook are East London’s fastest growing, independent Sales & Lettings Estate Agency. We have a network of five successful branches which work together to provide a consistently high level of service to our customers.
Give a thought to the external presentation of your property and ensure there’s an element of kerb appeal for potential buyers or tenants. It will most certainly attract more viewings. Simon Castle, Area Manager – Excel/Stratford
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Outlook Tip
Our new look signage has been designed to catch the eye. The prominent boards are the first of many marketing tools we use to make your property stand out from the rest.
020 7055 2666
020 7055 2666
A home from home.Let’s talk property.We’ve recently invested in redesigning our local branches in a style that reflects our friendly attitude and with the intention to make you feel at home. We promote an open door policy, which means you don’t have to book ahead and are always welcome to pop in for a chat.
Talk to us about
• Buying, selling, letting or renting your property• Arranging a valuation for your home• Local area information• How we promote our properties• New developments in the area• Property Management and Maintenance Why not pay
us a visit?Outlook Excel/Docklands
Unit 3, 19 Western Gateway, Excel Marina E16 1AT
T +44 (0)20 7055 2666E [email protected] Local Branch
Our Excel/Docklands branch opened in 2006 and is situated in the heart of the Royal Victoria Docks and is within a short walk of Royal Victoria DLR. Residential Lettings, Sales and Financial Services are offered from the branch, which covers the Docklands area.
Docklands is fast becoming one the most popular areas of London with its close proximity to the City and Canary Wharf and the excellent transports links consisting of the Underground, Docklands Light Railway (DLR), City Airport, Emirates Cable Car to the O2 Arena and easy access to all major roads and motorways.
Excel /Docklands
A (very brief) history of The Royal Docks
Early days
The Royal Docks area is named after three docks – the Royal Albert Dock, the Royal Victoria Dock and the King George V Dock. The three docks collectively formed the largest enclosed docks in the world, with a water area of nearly 250 acres and an overall estate of 1,100 acres. This is equivalent to the whole of central London from Hyde Park to Tower Bridge. At its peak, hundreds of thousands of cargoes of grain, tobacco, meat, fruit, and vegetables were unloaded onto the quayside and stored in the giant granaries and refrigerated warehouses, and passenger ships arrived in their hundreds.
Fall and rise
During the Second World War, London and the River Thames were the prime targets for the intensive bombing campaign, with thousands of bombs falling on Docklands, with much of that on the Royal Docks and surrounding area. But despite this, the Royal Docks remained open and towards the end of the war, the Royal Docks played a vital role when the mulberry harbours that helped establish the beach head for the Normandy landings were constructed in secret within the docks.
Although the Royal Docks suffered severe damage from German bombing in World War II, they recovered after the war but suffered a steady decline from the 1960s onwards, and the docks finally closed to commercial traffic in 1981.
In the 1980s the London Docklands Development Corporation (LDDC) was set up to regenerate the docks, improve the transport links and promote residential and commercial developments in the area.
Since then, the area has seen huge improvements due to investment from new residential developments, the arrival of large multi-national companies and the re-development of the Canary Wharf Shopping Centre. There are many other local attractions such as Retail Parks, London City Airport, which opened in 1988, and of course the ExCel Centre which was used for the Olympics’ 2012 and continues to hold major exhibitions throughout the year. The area is steeped with heritage, such as the original cranes and historic warehouses, which are still present from when the docks were first built in 1880.
The future
There are many residential, commercial and retail developments planned for the next few years including the £3.5billion Silvertown Quay project to provide offices, 20,000 new jobs, a tech hub, 3,000 new homes and brand experience pavilions. The Silvertown scheme, along with the Royal Wharf and the ABP development represent a multibillion pound transformation of the derelict docks into a thriving waterside community. By 2020 all of what was formerly dock buildings and land will have been regenerated.
Masterminds in local knowledge Local knowledge is a top priority at Outlook, in fact, this could easily be our Mastermind specialist subject! We believe a successful sale is not just about knowing where the nearest school catchment is, or the distance to the train station, but also having a keen understanding of an area’s heritage, community and future.
Award winning customer serviceSince opening the first branch in 2001, Outlook has invested 15 years in building a solid reputation based upon exceptional customer service, delivered with integrity and passion. But don’t just take our word for it; allAgents.co.uk – the industry benchmark for reviewing and comparing estate agents – has ranked us in the top 1% of trusted Estate Agents in the UK.
We don’t believe in the ‘one approach fits all’ method. We view each customer as unique and we take time to get to know you.
Why choose Outlook?
Agents at your serviceUpon instruction, an Outlook agent is specifically assigned to you and their mission is to provide a seamless, end to end managed sale. But don’t worry, there is nothing secret about our service, we pride ourselves on our transparency and having clear cut conversations with you so you have an understanding the whole way through. So rest assured, from the moment you meet us and instruct us, right through to completion, you’ll have your very own agent guiding you step-by-step through the process, keeping you constantly informed until the mission is complete.
A personal Outlook for youOutlook staff take the time to get to know you and your situation and we will talk candidly to you about what we think will work in your circumstances. As every homeowner and property is unique we believe our approach should be bespoke. We do not treat our customers in a one size fits all manner – we adapt to you. But one integral thing we do not compromise on is ensuring the sales process is done by the book for everyone.
Cut out the cowboysNot all Estate Agents represent their profession well, so at Outlook we work doubly hard towards building a more positive perception of our industry. We don’t believe in cheap sales techniques such as hardball selling or scare tactics, we simply remain professional. We view each customer as an individual and understand that buying a house is a huge life changing decision which needs a balance of sensitivity, precision and a positive two way relationship. Outlook care, because you care.
Outlook are particular about the particulars
Get your property snapped up
Often buyers will view properties based on the images alone and properties with poor quality images can lie dormant for months without a single bite. Outlook have a very unique approach to this process. We use a small pool of professional, trusted and talented photographers that are matched to you according to the style of your property. They will create a portfolio of high quality, marketable images that capture the feel of your home and ensure your property stands out to potential buyers.
Measure up against the rest
Taking the internal measurements of a home is a small but incredibly powerful tool to help sell a property and set you apart from others. Having a floor-plan adds another dimension to your property particulars and the more information we have for a potential buyer ensures we engage with only the most qualified of leads.
Route to market
Outlook uses multiple sources including digital platforms, such as online property portals, as well as print media to promote your property for the maximum exposure and reach. It may be that you benefit from visibility in your local shop window, or we reach out to a wider network of buyers via our neighbouring East London branches; each case is different and we will do what is right for you.
Marketing your property is a top priority for Outlook and ensuring you have high quality, professional photographs to add to your property particulars is an essential part of our offering.
EPC Rating EPC Rated [G] 18 Environment Impact (CO2) Rated [F] 30
We pride ourselves on being members of The Association of Residential Letting Agents (ARLA) and The National
Association of Estate Agents (NAEA). Membership of these regulatory trade bodies is not mandatory and sets high
standards for the residential property industry. We support the compulsory licensing of all property agents in the UK.
outlookproperty.com
What we do
We offer a wide range of services covering
all aspects of residential property:
• Sales
• Lettings
• New Homes & Land Development
• Mortgages & Financial Services
• Block Management
• Property Management
• Professional Services (Surveys)
• Legal Services
Royal Docks Offi ce
T: 020 7476 9666
BEACONTREE ROAD, LEYTONSTONE E11
£675,000 Freehold
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131 1
Prepared for Gary Ingramby John Williams, Branch ManagerT +44 (0)20 8558 9900E [email protected]
Your personal property market appraisal
outlookproperty.com
54 CLAUDE ROAD, LEYTON, E10 6ND
114 2BEACONTREE ROAD, LONDON E16
£675,000 Freehold
0
13
11EPC Rating EPC Rated [G] 18 Environment Impact (CO2) Rated [F] 30
If you would like to make an offerfor the property please email:[email protected]
We advise you to include the following details with your offer:
1) The exact amount of your offer
2) The full name(s) and address(es)of the buyer
3) The full name, address and telephone number for your chosen solicitor
4) Your buying position (e.g. fi rst-time buyer, something to sell etc.)
5) Whether you are buying to let or to occupy yourself
6) A copy of your mortgage agreement in principle (or the details of the offer if you don’t have a copy)
7) The amount of deposit you intend to pay (you will be asked to submit evidence that you have the deposit ready)
8) Any conditions that you are attaching to your offer.
Make an offerMake offer test goes here. I don’t know hopw much to allow, so am having to guess. John is this enough please? Make offer test goes here. I don’t know hopw much to allow, so am having to guess. John is this enough please? Make offer test goes here. I don’t know hopw much to allow, so am having to guess. John is this enough please?
We pride ourselves on being members of The Association of Residential Letting Agents (ARLA) and The National Association of Estate Agents (NAEA). Membership of these regulatory trade bodies is not mandatory and sets high standards for the residential property industry. We support the compulsory licensing of all property agents in the UK. outlookproperty.com
Here are five simple steps to help prepare your property for yourprofessional Outlook photographer
First impressions
Clean the windows, hide your exterior bins, tidy the front and back gardens, clean the windows and hide the bikes.
Spruce up
Open curtains, especially net curtains. Think about buying fresh flowers. Even remove items to create more space.
Remember, details can make all the difference.
Declutter
Keep surfaces clear and free of everyday items. Store away remotes and hide power cables.
Tidy away
Tidy and clean, give cupboard doors a wipe down and pay particular attention in the kitchen and bathroom.
Use props
Set the dining table and maybe include a wine bottle and glasses as a centre piece. Make beds and dress with pillows and throws.
Why use OnTheMarket.com?
There are hundreds of thousands of propertiesThousands of estate and letting agents have moved to OnTheMarket.com from other sites, and many agents across the UK are actively promoting OnTheMarket.com to the millions of prospective buyers and tenants registered with them.
A multi-million pound advertising campaign is also running, including national TV, press and digital advertising, spreading the message to the serious home-seekers of the UK.
Be first to see our new and exclusive properties
Many agents are advertising their new properties exclusively with us first: 24 hours or more ahead of other portals. So, to be first to see these properties, set up an instant property alert and you’ll automatically receive an email detailing properties that match your search criteria.
Rely on professional service
All our properties are with locally-based estate and letting agents who are experts in their local area. Their knowledge and experience mean any enquiries will always be dealt with professionally.
Property searchers can have confidence that the properties displayed are genuinely available and the information is accurate and up-to-date. Any query will be handled by an expert agent who they can speak to or meet locally and who can help them with the viewing of the property.
Nothing but properties to buy or rent
OnTheMarket.com is dedicated to presenting properties, clearly and beautifully. The simple, elegant search and clutter-free presentation make home hunting a pleasure.
There are no intrusive advertisements, no pop-ups and no unnecessary ‘features’ to distract the property searcher. Just a state-of-the-art website and hundreds of thousands of homes.
Properties looking their best... everywhere
OnTheMarket.com has been designed from the start to deliver a great viewing and search experience whatever device is being used – smartphone, tablet, laptop or desktop.
So for these reasons, and many more, if you’re in the market, make sure you use OnTheMarket.com and set up an instant property alert today.
Rightmove is the UK’s largest property portal. Visited by more buyers, sellers, renters and investors than any other property website. It offers home movers the perfect place to search for their next home and research the things that are important to them such as property prices and information on local schools. Every month over 1.5 billion pages of property are viewed on Rightmove from around 110 million visits(1). This huge audience of UK home movers coming to Rightmove is why it achieves 82% of the total market share of viewed property pages in the UK compared to other property websites(2).
It’s the only place to view over 1 million properties online giving a whole property market view of the UK. In fact over 90% of home sellers expect their property to be marketed on Rightmove (2). UK home movers are viewing more property on mobile devices than ever before. Over half of all properties viewed on Rightmove are viewed on a mobile or tablet device which is why they have ensured your property will look great on mobile, with large images and an easy to use app on any platform. Whether you’re looking for your next home to purchase, place to rent or investment property, Rightmove is the UK’s destination for property, helping you ‘Find your happy’.
See www.onthemarket.com/newandexclusive. Agents specify exclusivity and are committed to accuracy under terms of use. Agents’ Mutual Limited – A company limited by guarantee. Company No: 8381458. Registered in England & Wales. OnTheMarket.com and the associated logos are registered trademarks of Agents’ Mutual Limited. Registered Office: 3rd Floor Connaught House, 1–3 Mount Street, London W1K 3NB, England.
Source (1) Google Analytics October 2015(2) Comscore market share pages viewed July 2015 – Rightmove, Zoopla, Prime Location, OntheMarket(3) The Property Academy Home Moving Trends Survey 2014
?We asked our customers what they thought of their experience with Outlook. Here are some of their replies…
An agent you can trust
We pride ourselves on being members of the Association of National Association of Estate Agents (NAEA) and the Residential Letting Agents (ARLA).
allAgents
Outlook Property actively promote the views of their customers by linking directly from their website to allagents.co.uk. Transparent agent reviews are subject to additional random verification checks.
I was very happy with the
way Matthew treated and
helped me and my partner
find a property for us to rent.
Very friendly team with
good communication, the
manager helped me to find
a flat in an area I wanted
within the range of my
budget. They were very
helpful, they really take a
good care of the customer.
I simply can’t thank Megan
enough she has gone above
and beyond helping me with
my search, doing a lot of work
and viewings for me out of
hours as well. Outlook are very attentive and provide
Excellent customer service.
Outlook are very attentive
and professional in their
customer service. We use
them for let only and managed
lets and would have no
hesitation in recommending
the Walthamstow branch.
Pardeep provided an Excellent service. He was
always willing to help with any concerns I had
and explained everything
thoroughly to make sure
I understood.
Heading up our Head Office in Stratford.Going from strength to strength.Outlook has grown steadily since 2001, despite some sticky economic conditions, and is proudly celebrating 15 years on East London’s high streets.
Our core sales, lettings and administration teams run daily operations from a centralised headquarters in Stratford. This team is pivotal in the delivery of administration, marketing, property management and maintenance for all of our branches.
If we get noticed, you get noticed.Outlook has undergone a full rebrand.This fresh, contemporary new look is simple and to the point; it reflects our approachable, open and straight-talking ethos.
This is the first of many investments we are making towards increasing brand awareness and marks the start of a multi-platform campaign to establish Outlook as the number one property agent throughout East London.
Take your time to go online and see how we rate against our local competitors. We pride ourselves on great customer service, so you won’t be disappointed by our independent reviews.
BUY, SELL, LET, RENT outlookproperty.com
If we get noticed, you get noticed.
Outlook has recently undergone a full rebrand.This fresh, contemporary new look is simple
and to-the-point; it refl ects our approachable,
open and straight-talking ethos.
This is the fi rst of many investments we are
making towards increasing brand awareness
and marks the start of reaffi rming Outlook
as the number one property agent
throughout East London.
Very proactive in showing the property
to prospective buyers, and very
organised in terms of chasing all
parties involved once the property
had been sold. We would use
their services again.J.H. – London
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Keep an eye out for our branded vehicles in the area. It’s a top priority for us to keep an active presence in the community, especially when it comes to marketing your property.
Our offer of discounted sales fees runs for the duration of 2016. We thought it was something worth shouting about.
Valuation
Our expert valuers can tell you how much rent to expect, and how to go about maximising your property’s rental potential. But it’s also important for us to understand what you’re looking for in a tenant – getting the right tenant is just as important as getting the right rent.
Marketing
Once the property is ready for market we’ll take photographs and produce property particulars. We’ll advertise the property, and our local lettings team will start talking to potential tenants and arranging viewings – the more the better.
Offers
Once we’ve found someone who wants to be your tenant we’ll ask them to make a written offer. We’ll send the written offer to you for your consideration and give you advice on how to respond. We’ll always negotiate to get you the best offer we can.
Referencing
It is essential to conduct thorough referencing. We’ll conduct all the necessary checks on your behalf and report back to you before the tenancy starts.
Tenancy Start
There’s a lot to organise before the tenancy begins: contracts, deposit protection, safety inspections, landlord licences, furniture deliveries and much more. Let us handle the arrangements for you, making sure that both Landlord and Tenant are happy on move-in day.
Valuation
It all starts here. After visiting your property we’ll produce a detailed valuation report. We’ll tell you the minimum price we think you’ll achieve, and also the most ambitious marketing price we can recommend. Our report will assess the key selling features of your property, and provide details of similar properties being sold nearby.
Marketing
It’s about getting noticed! We include professional photography free of charge on every single listing – there’s no better way to make your property stand out from the crowd on rightmove.com and onthemarket.com. We’ll also produce floor-plans and print high-quality property particulars to hand out to potential buyers. We’ll accompany every viewing so we can point out all the advantages your property has to offer.
Offers
We’ll present every offer to you in writing along with important details about who the potential buyers are and what their financial position is. Our in-house mortgage advisor is on-hand to speak to buyers so we can ensure they are in a good position to proceed with a purchase. Most important of all, we’ll always negotiate to get you the best offer we can.
Conveyancing
The hard work doesn’t end when a buyer is found. Conveyancing can be complicated, frustrating, and confusing. Outlook aren’t just here to find you a buyer; we’re also experts in navigating the conveyancing process. As well as recommending a reliable solicitor, we will also ensure you receive regular updates on the progress of your sale, and stay in regular contact with all the relevant parties to make sure problems are dealt with quickly and the process is as smooth possible.
Exchange and Completion
Once we’ve helped you to tie up the loose ends it’s time to agree the completion date and exchange contracts. Then get ready to book the removal van, defrost the freezer, and open the champagne!
Our SalesProcess
Our LettingProcess
We don’t just sell and let property.Let’s talk about what else we do.
Residential Lettings
If you are looking to rent your home or have a buy-to-let portfolio, Outlook can provide an end to end managed service on your behalf. We can market, rent and manage your property on your behalf, saving you time and removing the stress.
Residential Sales
As well as their sales expertise, our friendly estate agents offer a step-by-step service to help guide you through the sales process. From valuations, through to mortgages, negotiations and paperwork, we are happy to assist you through the entire process.
Property Management
Outlook offer a full property management and maintenance service to negate the general day-to-day running of your properties. We are the first point of call for your tenant and work on behalf of our landlords to collect rent, inspect the property and offer maintenance when needed.
Financial Services
Outlook Property provide a bespoke mortgage arrangement service for those looking to purchase or remortgage a property. Our independent financial services division has access to all of the major high street names as well as boutique providers who can provide specialist mortgages.
Conveyancing
Outlook has a conveyancing service designed to dramatically reduce the time it takes to exchange contracts and successfully complete the sale or purchase process. Our specialist panel of property conveyancers and solicitors will offer expert advice and alleviate the stresses of moving home.
A kitchen can sell a home, so make sure it’s clean, tidy and smelling fresh! Also, consider fixing minor repairs. It’s a small investment that could pay handsomely in the final sale. Gurveer Nashaan, Sales Manager – Excel/Docklands
“Outlook Tip
”
Make the home fit for purpose, for example, take some time to dress the bed, or clear the dining table. Buyers like to imagine themselves using the space. Victoria Robson, Head of Operations – Stratford
“Outlook Tip
”Make sure your property stands out. Putting yourself in the viewers shoes can help you be more objective with this. You need to dress the house to sell and give viewers a fresh perspective as soon as they walk in. Lee Kennedy, Senior Property Consultant – Excel/Docklands
“Outlook Tip
”
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We’ve got East London covered.Our network of Branches covers all East London postcodes. As London steadily moves East, we know that we are well equipped to deal with the exciting new challenges that come with being at the centre of Europe’s largest regeneration project.
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1. Walthamstow167 Hoe Street, Walthamstow E17 3AL
T +44 (0)20 8509 6262 E [email protected]
2. Leyton254 – 256 High Road, Leyton E10 5PW
T +44 (0)20 8558 9900 E [email protected]
4. Excel/DocklandsUnit 3, 19 Western Gateway, Excel Marina E16 1AT
T +44 (0)20 7055 2666 E [email protected]
5. Royal Docks12 Hartlepool Court, Fishguard Way E16 2RL
T +44 (0)20 7476 9666 E [email protected]
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3. StratfordSt Johns House, 2 Romford Road, Stratford E15 4BF
T +44 (0)20 8221 4444 E [email protected]
3. Head OfficeAccounts & Property ManagementSt Johns House, 2 Romford Road, Stratford E15 4BF
T +44 (0)20 8221 4455 E [email protected]
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Our approach
• We are passionate about selling and pride ourselves on delivering a tailored service to suit individual needs.
• Integrity is key to us. We ensure the sales process is done by the book for everyone.
• Our professional and no-nonsense style means you can be assured of a transparent sale.
• We share our expertise with you so you have an understanding of the process the whole way through.
• We keep you well informed throughout the process and encourage two way communication.
• With five close-knit branches working together we provide our customers with a supportive and high quality customer service.
What makes us stand out from the rest?
As East London’s fastest growing, independent Sales & Lettings Estate Agency we are unrivalled in our award winning customer service.
Why Outlook?
• Outlook has invested 15 years in building a commendable reputation based upon building exceptional customer relationships.
• allAgents.co.uk rank us in the UK top 1% of trusted Estate Agents in the UK.
• Outlook has been recognised with 11 accolades, including the allAgents.co.uk Silver Award for Best Small Chain in the UK.
• We are masterminds in local knowledge and have a keen understanding of the local heritage, community and future.
• Our local expertise help us deliver targeted marketing campaigns to the right audiences.
• An Outlook agent is specifically assigned to you to provide a seamless, end to end managed sale.
• Our highly skilled and personable staff will always listen to your needs first.
What else?
Marketing your property is a top priority for us and we invest a lot of time in promoting your property for maximum reach and exposure.
Marketing and property particulars
• We provide accurate and realistic valuations that we feel are achievable in the current market conditions.
• We use professional photographers to take high quality, marketable images of your property.
• We take accurate measurements of your home and produce detailed floor-plans.
• Outlook uses multiple sources including digital platforms, such as online property portals and traditional print media.
• We work with trusted third parties to deliver financial advice, conveyancing, property management and legal advice.
• We offer tips and advice on how to present your home to potential buyers or tenants.
A fresh lick of paint can brighten up your entire home. Stick to neutral colours that will appeal to everybody. Bradley Steward, Property Consultant – Excel/Docklands
Outlook Tip“”
We hope you have enjoyed getting to know us. Here’s a little recap of what Outlook are all about.
Excel/DocklandsUnit 3, 19 Western Gateway, ExCel Marina E16 1AT
T +44 (0)20 7055 2666E [email protected]
Outlook Property Limited, trading as Outlook. Company Registration No: 4214170Registered office: Aquila House, Waterloo Lane, Chelmsford, Essex CM1 1BN. VAT Registration No: 778 1063 12 Designed by Brand-ing.co.uk
outlookproperty.com
Outlook are an award-winning, top 1% UK Estate Agency.
allAgents.co.uk is the UK’s Largest customer review website for the Property Industry. It is a place for the public to review a member of staff, a specific branch or a company and the results are listed and ranked for all to see. So don’t just take our word for it.
Outlook has been recognised for their Excellent customer service with the following awards:
SILVER AWARDBest Overall Small chain
in the UK – 2015
SILVER AWARDBest Estate Agent
in E17 – 2015
SILVER AWARDBest Letting Agent
in E17 – 2015
GOLD AWARDBest Estate Agent
in E15 – 2015
GOLD AWARDBest Letting Agent
in E15 – 2015
BRONZE AWARDBest Letting Agent in London – 2015
GOLD AWARDBest Estate & Letting Agent in E15 – 2015
BRONZE AWARDBest Letting Agent in London – 2015
GOLD AWARDBest Letting Agent
in E16 – 2015
BRONZE AWARDBest Estate Agent
in E16 – 2015
SILVER AWARDBest Letting Agent
in E16 – 2015