Seller service pledge Our Commitment to you 1. To sell your home to the most

qualified buyer in the shortest

possible time at the best price

possible

2. To provide you with regular

market reports showing properties

that have recently been sold and

new listings that are similar to your

home so you have the information

on which to base your listing price

or adjust your listing price

3. To expose your property to the

marketplace to attract as many

qualified buyers as possible

4. To list your property for the price

you choose

5. To bring you all offers and

negotiate the best price for you

with the most qualified buyer

Quality Service Is measured within the group.

Quality service is my goal. After each sale, to help us maintain a high level of

customer service, we invite our clients to complete a Quality Service Survey and

return it to an independent research group.

Our Guarantee

We are committed to helping you until the property is sold. We will not make promises we can't keep, NOR get your hopes up or expectations up on the value of your home although if there is a truly good price we will not stand in the way of achieving this for you. The price is what a buyer will pay if it matches what you will take, not what we say. We will provide constant, regular feedback (if you go to bed early or children sleep through the day or if Saturday or Sunday are your day tell use) and we will not contact you at these times. We will try something else, when one method doesn't work, if that doesn't work we will try something else We have marketing plans, but different things work for different properties and at different market climates and conditions. We will try to get you the best price; we adamantly believe this is possible by finding all the buyers, getting all their offers and selling to the one prepared to pay the most. Deadlines are good for this whether we put one in or it happens naturally. We can be subtle and sell properties "Prior to marketing" if you choose. (There is a small downside in this, in that not all buyers may have been aware the property was for sale, possibly missing the top buyer, although sometimes this method can actually encourage the buyers to lift their price, not wishing to miss out if it goes to market, lets talk about this and see what we both decide. Who knows maybe we have the buyer "just waiting" for your property to turn up. If this doesn't work, we will tell you if we believe the property needs to be promoted further or needs to be advertised. We will strive to be sensitive to your needs and desires by listening. If we are not doing things as you want please just pull us aside and say "…….. I don't think you're doing this right or could you do this or don't do this". It is in both our interests to sell your home, and we are working on this together. We will do exactly as you say or if you choose to we are happy to be allowed the freedom to simply do our best. We will promote your property in a way, from our experience and discretion ( unless you choose a further advertising campaign ) of what works best, and to whom we believe are the best buyers. Not everyone will be able to or want to pay for or afford your home although we are always surprised in this job. We believe the paper work preparation and marketing plans for real estate, as well as discussing our strategy and tactics for negotiations are of prime importance. If you are thinking about something ,a suggestion , or would like it done,mention it that one week early to us. We will do conjunctional sales with other companies so long as we are not already talking to these clients. We are happy for you to tell us if you are unhappy with anything we do, We will endeavour to fix it or at least refer you on to another agent or company. There is no point in us working together if we cannot get along. We believe advertising is designed to sell the house. This is best done by well-selected, targeted ads, not necessarily every week. You need to know we advertise properties consistently and this draws buyer enquiries that are collected in a sophisticated database. These buyers may not buy the house advertised, and most often they do not, but indeed buy another one, perhaps your one!! We make an effort to contact our buyers regularly when new properties become available these buyers will in most cases be quoted yours. We don't want to forget you and once we do sell feel free to contact us anytime. We are always interested to hear how things are going and of course we'd love to know if anything is coming up for sale in the neighbourhood or if your family needs any assistance.

Once we have done the business it will be a lot easier to do business again.

Here's wishing us all success.