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TCS Organizational Study

Last Updated by Caroline JS

On June 2, 2012

1TATA CONSULTANCY SERVICESORGANIZATIONAL STUDY


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Overview Promotion Policies

History L&D

Timeline HRD

Offerings Products and Services Financial Highlights

Mission & Values Future Plans

Organizational Structure Views of Employees Policies and procedures followed

Functions of various departments and managers

SWOT Analysis

Key Result Areas & Activities

Organizational design and approach Success Factors

Accounting

Product Promotional Measures

TATA CONSULTANCY SERVICESORGANIZATIONAL STUDY

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Agenda


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Tata Consultancy Services Limited is a IT services, business solutions

and outsourcing organization

Global presence - Operations in 50 countries, 150 offices , 2,38,600

employees

TCS crosses $10 bn on strong growth momentum in 2011-12

First and Largest

Software R&D centre in India

Software exporter in India


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An Overview


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History

The proud heritage of Tata Group, which was

founded by Jamsetji Tata.

Began as the Tata Computer center for the

company Tata Group. The founder

Jehangir Ratangi Dadabhoy Tata was the first chairman.

One of the 1st

assignments was to provide punched cardservices to a sisters concern- Tata Steel.

It bagged the countrys first software project for Central Bank

of India, and also became one of the first companies to offerBPO services.


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Mission and Values


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MISSION

To help customers achieve their business objectives, by providing

innovative, best-in-class consulting, IT solutions and services.

To make it a joy for all stakeholders to work with us.

Leading change. Integrity. Respect for the individual.

Excellence. Learning and Sharing.

VALUES

The Company plans to further strengthen and consolidate its position in the global

IT industry as an integrated full services player with a global footprint in

terms of innovation, operations and service delivery.


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Organizational Structure

Board of Directors


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NonExecutive Executive

Chairman

Vice Chairman

Directors

CEO

CFO

CTO

Secretary, Vice president

Finance, Talent

Management, Legal ,Corporate Comm,

security ,Bid Mgmt etc

Industry service

unit- Heads

Senior Consultants / ManagersStrategic growth : BPO, Small

and Medium Business

Service unit Heads- Global

Delivery Network, Internal

IT,BPO, InfrastructureServices, Engg, Enterprise

solutions

General Managers Subordinates

Organizational Infrastructure /depts Eg: Risk Management


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Organizational Structure


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Executive Vice President Senior General Manager Vice President

Principal consultants for

various depts Eg:Corporate RMG

Senior Consultants

(domain specific)

HR

Supervisor

Parent

Human

ResourcesGeographic

al Head

Team

members

RMG Supervisor

domain

Managers

Technical Architect

Delivery ManagersAsstconsultants

Domain BA

Domain

Supervisor

DefectManagers

Module Leads / Managers

Teammembers

Team

members


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Every director and personnel at every level of TCS has the responsibility to monitor

and vigorously enforce high standards. Nothing less is accepted.

No one is TCS can ever justify any unethical or illegal act.

User Password Policy most imp aspect of computer security. Strong passwords

for all users ,keeps changing, Account Expiration, Password Lockout Policy

Policy update and Notifications

Prohibited security Activities- Sharing information to family members, supervisor,

talking about passwords in front of others

Any user violating the policy is subjected to disciplinary action.

Client satisfaction is one of the most important business objectives.

L&D policies new opportunities and technology.

Employee Benefit Policies Travel, Reimbursement, Complaint Management

Tools, Global Help desk, Knowledge Management, HR policies.

Transportpolicies

Safety and quality policies


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Policies and procedures followed


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Risk Management Group

Incident Management- Incident is any event that is not part of standard

operations of the service which may cause an interruption and thus decrease

the quality of the service. Incident detection and recording, classification,diagnosis, resolution, recovery, closure, tracking and communication.

Security ManagementCentralized function for managing security, Proactive

actions to prevent incidents, Ongoing monitoring and reporting of security

incidents, Periodic auditing


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IT Financial Management - Provides budgeting, accounting and

charging services. Ensures that IT infrastructure is obtained in

the most effective price.

HR, Resource Management Group- incentive structure

L&D , Transportation etc


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SWOT Analysis

FACTORS Favourable Unfavourable

INTERNAL

Strengths

Extensive Goal Reach

Very strong financial

performance

Credibility

Employee Management

Skills

Weaknesses

Reaching out to lowest

levels

Reaching out to

concerns

Increasing Employee

costs

EXTERNAL

Opportunities

Improved employee training

and skill enhancement.

Growth in worldwide IT

services

Intense competition

Innovation-related

Risks

patents


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Skill Balancing and Optimisation

Skill classification and mapping to tasks can deliver thefollowing benefits:

Availability of highly skilled resources for critical jobs improves.

Some jobs can even be delegated to less skilled technicianssupported by checklists, repair manuals and training

New talent gets trained for a smooth transition as the expertsmove on.

Resources are allocated according to predetermined prioritiesand not extraneous factors.

Overall resource costs reduce.


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Competency (Skill) Planning

Competency planning gives managers a preview of future skill requirements.

As availability is mapped to requirements, a long-term plan emerges

The plan helps to mitigate the risk of losing talent because of attrition.Expansion plans can be factored into the planning process as well.

Outsourcing

Effectiveness and efficiency has to increase.

Reduced total cost to produce

Improved Management focus

Minimized risks

Overcoming internal resource limitations


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Customer satisfaction

Maintain and grow a great client relationship through high quality

standards.

Acquire new client relationships

Employee satisfactionadequate appraisal , monitoring and evaluation

process

Knowledge/Information Management

Knowledge management framework describes a learning cycle before,

during and after any event.


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Customer Centric Engagement Model

Customer at the center of its operating units and teams.

Teams are build around your domain and requirements, offering specialized services andsolutions that meet the distinct needs of your business

TCS ability to solve the customers most challenging business problems is the core

business around which its offerings and services evolve

GNDM A global team of professionals ensuring highly effective and scalable talent management.

Allows the Company to deliver services to customers from multiple global locations inIndia

Innovation Labs And Co-Innovation Network (COIN)

TCS helps you achieve and maintain a competitive advantage through this.

Offers research-based solutions in advanced technologies that help support yourbusiness objectives


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Success Factors


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Human Resources Strategy

The strategic initiatives include developing

competencies, identifying and nurturing astrong pipeline of leaders, continuallyengaging talent and helping employees intheir career aspirations

L & D

Focus on training programs, Qualityinitiatives, Use of good technical tools and

procedures. Encouragement of individual excellence inperformance


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Cost Effectiveness, Expertise across multiple technological platforms are other factors


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Accounting

Information Technology & Consultancy Sale of Equipment & S/w licenses

Total Revenues ( fromOperations)

Employee costs

Overseas business expenses (employee allowances paid overseas and others)

Services rendered by business associates and others

Operation and other expenses

Expenditure

Interest , Depreciation etc calculated. Deducted from Profit before interest, depreciation and taxes accounted

Profit before interests,depreciation and taxes

Income Tax expenses deducted(Including future tax, fringe benefit tax andMAT credit entitlement)Profit before taxes

Income Tax expenses deducted from Profit before TaxesNet profit for the year beforeminority interest

Minority interest (portion of stock not owned by parent organization)deducted from Profit before taxesNet profit


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Product Promotional Measures

Targeting the right customer at the right time.

Promotions to create consumer demand - In the assumption that consumers will be

attracted by factors such as price of the product.

The new product is heavily advertised before its availability, to create the demand

which draws customers into retail stores when it is made available

Promotion Policies and Appraisal System

Twice a year

Appraisal Goal setting process and evaluation

RatingPromotion - Experience & Performance


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Training Measures L&D

Basic Concepts Systems Engineering

Software Engineering

Quality Management

Personality Build-up

Advanced Technology

Culture Foundation

Systems Engineering Software Engineering

Quality Management

Personality Build-up

Culture Alignment

Latest Technology

Software Environment Technology

Project Management

Application Domain

Business Domain

Team Skills

Personality Development Technology

LDPs and MDPs

Business/ Functional

Diversity Management

Global Mindset

Entry Level Induction Project Specific Continuous Learning

Program

Experienced Professionals All AssociatesFreshers

The Integrated Competency And Learning Management System (iCALMS)is equipped with a host of data about competency definitions, role definitions, andonline/classroom learning objects that help associates enhance their skills in acustomized manner.


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Revenue trend

Revenues grew to a record high of of $10 bn and` 37,325

crores ($ 8.2 billion) in 2010-11 a rise of almost four times

from 2004-05

Management of costs

The company has been able to strengthen its cost

management processes. The operating costs, as percentage of

revenues have come down.

Profits after taxes (PAT) have grown by more than four timesfrom ` 1,977 crores in FY 2005 to ` 9,068 crores in FY 2011 and

$2.4 bn in 2012


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Financial Highlights


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Revenues by Industry Segments

BFSI

Telecom

Retail

HiTech

LifeSciences

Energy& Uti

TTH

Governmen

Others


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Revenues by Geographical

Segments

North America

UK

Europe

India

Asia Pacific

lberoAmerica

Middle East &

Africa


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Exploring new areas and technologies for future new businessopportunities

Broadening the Companys service

Greater focus on larger, more complex deals

CS programs - TCS focuses on empowering the communityViews of Employees

proud of being part of an organization that brought Indiaamong top global business countries

Employee benefits from the TATAS Flexibility & HR benefits - competitive remuneration, growth

opportunities and an empowering, engaging workplace.


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Future Plans


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Mounting revenue pressures. Selectivity in projects.

Focus on specialization.

Efforts on Experimentation & Innovation.

Rewards and Recognitions.

Inter group co-ordination & knowledge sharing.


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Drawbacks


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