Ossidian catalog 2016

eLearning for telecommunications network operators SCORM 1.2 Learning Management System compliant content catalog African edition

eLearning for telcos The World’s most extensive portfolio of eLearning courses for

telecommunications network operators on: industry market

trends; emerging virtualization, analytics and cloud

technologies; radio access and core networks and; radio

frequency, signaling and protocols standards.

2

Table of Contents

1

Telco Transformations Series Page 3

Introduction to Telco Transformations Introduction to Virtualization Enterprise ICT Opportunities & Threats LTE, Convergence and Network Sharing A Digital Portfolio of Services and Solutions

Big Data & Analytics for Telcos Series Page 4

Overview How Big Data Works Analytics Visualization

Smart Home & IoT for Telcos Series (Q4 2017) Page 5 Overview - Smart Home and Internet of Things Smart Home Smart City

Technology Overview Deployment Overview Mobile Money for Telcos Series (2017) Page 6 What is Mobile Money? Micro-Saving & Micro-Lending

Micro-Insurance Growing the Ecosystem

5G & NFV for Telcos Series (Q4 2017) Page 7 5G Fundamentals NFV Fundamentals NFV MANO 1

NFV MANO 2 Security Networks Fundamentals Introduction to TM Forum Frameworx

2

Telecoms Basics Series Page 8

Introduction to Data-communications Introduction to Telecommunications Introduction to Wireless Introduction to Digital Broadcasting Introduction to VoIP Introduction to Convergence Introduction to Telco Project Management Introduction to Telecom Fraud Introduction to Mobile Wallets Introduction to Mobile Data and Apps Customer Care Wireless Rating and Billing 1 & 2 Revenue Assurance

4G & 3G Cellular Series Page 9

LTE Fundamentals LTE Radio Access Network (RAN) UMTS R7 Fundamentals All-IP 3G Fundamentals & Technology 1 & 2 HSDPA Fundamentals EDGE Fundamentals UMTS Air Interface UMTS Signaling Framework UMTS Signaling Procedures

2G Cellular Series Page 10

GPRS Fundamentals & Engineering 1 & 2 GSM Fundamentals GSM Air Interface GSM Signaling and Protocols Architecture GSM Signaling and Protocols Procedures

Fixed Wireless Series Page 11

802.11 Fundamentals WiMax Fundamentals

Digital TV Series Page 11

DVB-S Fundamentals

Signaling Series Page 11

SS7 Fundamentals SIGTRAN Fundamentals

Protocols Series Page 12

IPv6 Fundamentals & IPv6 Advanced SIP Fundamentals MPLS Fundamentals

ATM Series Page 12

ATM Fundamentals 1 & 2 ATM over Satellite 1 & 2

3

1

The process of converting or modifying a telecommunications network operator’s network elements, end-user services and business-processes of the service provider to achieve the competitive advantages offered by the newer technologies is known as Transformation. This transformation is enabled by Internet Protocol (IP)-based technology. The Ossidian Telco Transformations Series comprises five eLearning modules providing a comprehensive introduction to the transformation of telcos into digital businesses including the adoption of customer centric practices that characterize a digital business such as speed and responsiveness to market trends, cross organization synergism and data centricity. The Telco Transformations Series outlines the market trends and virtualisation technologies that create both opportunities and threats to telcos and highlights examples of successful applications of digital transformation across the World with an emphasis on Africa. Introduction to Telco Transformations

The Telco landscape in Sub-Saharan Africa • Consolidation in saturated markets in Europe and North America • SMAC, Big Data and IoT driving innovation worldwide • Digital transformation • Toolkit for Telco Transformations

Introduction to Virtualization

Virtualization • Network Function Virtualization • Storage Area Networks • Server virtualization • Mobile virtualization

Enterprise ICT/Cloud Opportunities and Threats

Opportunities for Telcos within Enterprise ICT/Cloud • Threats from Enterprise ICT/Cloud Disruptors • Opportunities for Telcos in Sub Saharan Africa • Enterprise ICT/Cloud Computing in Sub Saharan Africa

LTE, Convergence and Network Sharing

Long Term Evolution • Convergence • Network Sharing • Regulation in SSA A Digital Portfolio of Services and Solutions

The Internet of Things (IoT) in SSA • mHealth, mAgriculture, Disaster Response in SAA • Mobile Money in SSA • Big Telco SWOT Analysis • Big Data/Analytics • An evolving portfolio of services delivering SaaS solutions

Telco Transformations Series

4

Big Data and Analytics for Telcos Series

With the explosive growth of smart phones, telecommunications network have experienced operators massive growth in the volume, variety and velocity of data travelling across their networks. Telcos have always collected voice data but today’s data is much more complex and includes photos, video, streaming music, web browsing, location data, social media, text messages, email, and more. Traditional storage and analytics solutions cannot adequately manage this expanding, diverse volume of data. Telcos need new storage and analysis solutions so they can cost-effectively store and derive insights from this growing and invaluable volume of customer data. The Ossidian Big Data and Analytics Series for Telcos follows on from the Ossidian Telco Transformation Series and comprises six eLearning modules that highlight examples of Big Data and Analytics that explain how to gather, in real-time, massive quantities of unstructured and structured data to gain insights, deliver location-based services and targeted promotions, improve fraud detection and leverage a telco's customer relationships profitably. Overview

Introduction and Gold Mining Analogy • Applying Big Data and Analytics • Big Data Definition • The Four V’s • The Growth of Big Data • 360 Degree View of the Customer • Benefits and Application

How Big Data Works

Big Data Mechanism • MapR and Hadoop • Data Sources for Analytics • Structured and Unstructured Data • Gathering, Cleansing and Processing

Analytics

Analytics Engines • Machine Learning • Data Analytics Stakeholders • Text Analytics • Sentiment Analysis • Numerical Analytics • Multimodal Analytics • Real-time Analytics • Structured Queries and Faceted Search

Visualization

Data Visualization • HR Performance visualization example

5

Smart Home & Internet of Things for Telcos Series (due 2017)

The Internet of Things (IoT) revolution offers telcos an opportunity to play a larger role and to create new value. IoT technologies are compelling because they make the things around us smarter and more interactive “enchanted objects". The Ossidian Internet of Things for Telcos Series follows on from the Big Data and Analytics Series for Telcos and comprises six eLearning modules that outline IoT Architecture, IoT devices/technologies, examples of successful IoT deployments and the growth in the IoT market. Overview

Introduction to Internet of Things (IoT) • Enhanced Objects • Information Value Loop • Use Cases • Definition • The IoT Market

Smart Home

Smart Home • Smart Car• Unique Addressability of Things • Smart Wearable • Consumer (Fitness and Healthcare)

Smart City

Smart Retail • Smart Transport • Smart Energy • Smart Enterprise Technology Overview

Sensor Technologies • Devices and Intelligent Systems • IoT Technical Standards

Deployment Overview Deployment and Application Examples • IoT Technical Standards • Regulatory Environment • Privacy Concerns • Future of Smart Home and IoT

6

The Mobile Money for Telcos Series follows on from the Telco Transformations Series and comprises several eLearning modules that introduce telco services marketing and sales personnel to the wide range of new services on offer from African and Asian telcos to facilitate “banking for the unbanked” together with novel insurance and other services. What is Mobile Money?

What is Mobile Money (E-Money, USSD/SMS)? • Key Success Factors (Distribution, Float) • Cash Management (Corridors, Float) • Who pays for what? (Business Model) • New Services (International Bills, Retail, Micro- Insurance) • What does the bank do? (Regulations)

What is Micro-Saving and Micro-Lending? Key Success Factors • The importance of Credit Rating • Who provides Micro-Lending? • How does it work? • What does it mean for customers? • A Key Financial Instrument for Emerging Markets • Key Lending Products • Key Savings products • What drives Lending and Saving? • Market Education is crucial • The process is almost fully digital • Defaulting impacts on Credit Rating • Credit Rating is essential for both lenders and lendees• Big data is assisting to make the credit risk evaluations • The Four Main Groups of Lenders • Banks • Micro Finance Institutions • Mobile Micro Lenders growing rapidly • Example: M-Shwari

What is Micro-Insurance? Key Success Factors • Who provides Micro-Insurance? • How does it work? • Financial protection is unavailable to the average household in emerging markets • Principles of insurance • Key insurance products • A small amount per month to cover a big event • Critical issues • A lot of people play a part in selling insurance • The Micro Insurance company • The Agent forms a link with the customer • A paperless application process • Regular weekly or monthly payments are crucial • Claims • A product example from Bima Mobile: Bima Family Life Protect • Exclusions: What is not covered? • What does it mean for customers? • Financial Security • Increased Spend and Loyalty for operators

Growing the Eco System Introducing the Eco System • Four Pillars for the Eco System • Mobile Money Services • The Service Portfolio is very wide and requires many partnerships • Value is driven by Peer to Peer transactions• The potential of International Remittance• Airtime • Primary Services • Transactional Services • Financial Services • Payment Services •

Mobile Money for Telcos Series (due 2017)

7

The 5G and Network Function Virtualisation Series follows on from the LTE Fundamentals and LTE Radio Access Network courses and is an advanced level series addressing a technical audience 5G Fundamentals

5G definition • Millimeter-wave wireless communications and channel frequencies • Massive MIMO and beamforming • In-band full duplex transmission and self interference cancellation • Ultra dense networks and Device-to-Device (D2D) communications

NFV Fundamentals (5 tutorials)

Architectural framework • Functional blocks and reference points • Use cases • NFVI architectural overview, virtualisation and associated interfaces, NFVI and Cloud computing, multiplicity and composition/decomposition • VNF architecture, VNF design patterns and properties, VNF states and transistions, VNF functional requirements on management & orchestration and infrastructure

NFV MANO 1

What is MANO?, NFV MANO architectural framework • Functional Blocks • MANO Descriptor Files • MANO Reference Points • Os-Ma-Nfvo reference point - Interface and Info Model Spec • Ve-Vnfm reference points - Interface and Info Model Spec • Nf-Vi reference point - Interface and Info Model Spec

NFV MANO 2 Or-Vnfm reference point - Interface and Information Model Specification • Or-Vi reference point ñ Interface and Information Model Specification • Vi-Vnfm reference point - Interface and Information Model Specification • VNF Packaging Specification • Network Service Template Specification• Open Source MANO

Telecoms Project Management Advanced

Intro to TM Forum Frameworx • eTOM • TAM Application Framework• SID • Integration Framework • Metrics

Network Security Fundamentals

Network security attacks, services and mechanisms • Symmetric/asymmetric encryption/decryption, cryptographic hash functions • Message authentication code, digital signature, key management • Port based access control (802.1X), WiFi security (802.11i/WPA2), firewalls • VPNs (IPsec), Transport layer security (SSL/TLS, SSH), application layer security (PGP, S/MIME)

5G & Network Function Virtualisation Series (due 2017)

8

2

The Ossidian Telecoms Basics Series, comprising fourteen eLearning modules, is a comprehensive introduction to the latest telecommunications technologies and standards, including business operations support services, project management, customer care, rating, billing, digital broadcasting, data/voice networks. The Series equips the eLearner with an overview crucial to understanding the processes, operations and technologies common to every cellular telecommunications network operator. Introduction to Data-communications

Introduction• Basic concepts• Protocol stacks• LAN/WAN • TCP/IPv4 • IPv6 • Datalink • ATM • MPLS • Mobile Regulatory/Business • Real-time• Convergence • Frame relay • DSL • Bandwith

Introduction to Telecommunications

Introduction• Basic concepts• PCM & voice coding • Multiplexing • Transmission • Switching • Traffic engineering • Signaling • Billing • Cellular • Packet-based • Broadband • VoIP • Cable • Regulatory

Introduction to Wireless

Introduction • Basic concepts• Modulation• Multiple access • Cellular GSM, CDMA • Fading• Countermeasures • Fixed Wireless • Frequency planning • Antennae • Duplex/Simplex • Power budgets • Cell planning • Signal loss • Satellite

Introduction to Digital Broadcasting

Advantages of digital broadcasting • Terminology and techniques • Background to digital broadcasting • DVB standards • ITU and MPEG • Encoding, compression and transport

Introduction to Voice over IP

Convergence of voice and data networks • Architectures, devices and protocols • Security • Network Convergence • VoIP • QoS Protocols • H.323 • Gateways • Gateway Protocols • Session Initiation Protocol • Case Examples • Security

Introduction to Convergence

Telecommunications convergence • Functional convergence • Technological convergence • Geographic convergence • TISPAN • LTE standardization by ETSI and 3GPP • Convergence challenges faced by network operators and ISPs

Introduction to Telecoms Project Management

Project lifecycle • Planning • Estimating • Schedules and resource allocation • Outsourced activities • Personnel and Process issues • Product & technology issues • Introduction to formal methodologies including Waterfall, PRINCE/2, SDLC, RUP, RAD

3

Introduction to Telecom Fraud

Fraud in telecoms • Types of fraud • Fraud characteristics • Common frauds • Key steps taken by fraudsters • Patterns of fraudulent behavior

Introduction to Mobile Wallets

Mobile payment and banking • Contactless payment • Smartphone based mobile wallets • Benefits of NFC and Barcode POS systems

Introduction to Mobile Data and Applications

Wireless data applications and services • Evolving partnership and revenue models • Devices, components, software and user interfaces • Security • Pricing and billing

Telecommunications Customer Care

Introduction to Telecommunications Customer Care • Introduction to Customer Relationship Management • Customer-Telco Contact Cycle • Managing Service Prospects • Account Set-up • Selling Services • Service Provisioning • Account Hierarchies • Credit Management • Invoicing • Payment Types • Payment Processing • Payment Review • Delinquent Accounts

Wireless Rating & Billing Fundamentals

Wireless technologies, components and infrastructure • Wireless network structure • Numbering plans • Roaming • Event Detail Records • Billing cycles • Charge types, pricing, and prepaid service • Rating of events • Bill processing • Interconnect accounting.

Wireless Rating and Billing Advanced Event processing and rating • Consolidation of Event and Billing Information • Validation • Account Discounts • Non-Event Charges • Payment and Adjustment Information • Calculation of Finance and Penalty Charges • Application of Taxes and Tariffs • Invoice Structure and Generation of the Invoice •

- Ipsum

Telecom Basics Series

9

4G

LTE Fundamentals Long Term Evolution network overview • LTE radio access • Air Interface for E-UTRAN • OFDM LTE downlink • SC-FDMA – LTE uplink • Evolved Packet Core • MIMO • Mobility • Backwards compatibility • Security and implementation of All-IP networks

LTE Radio Access Network

eNB and UE stacks • Advantages and Drawbacks of OFDM • LTE RAN Architecture • Symbol rates • OFDM implementation • PHY layer metrics • Signaling & Control Channels • PAR • Uplink PHY • Sub-carrier allocation • mapping schemes • RRC

3G

UMTS R7 Fundamentals Introduction to 3G systems • 3G frequency allocation • 3G development • UMTS systems architecture • UMTS performance • All-IP 3G core network • Core network evolution • HSDPA

All-IP 3G Fundamentals

Rationale for IP in 3G • IP technical limitations • Business case • Services • IP context & principles • IP technology • Features & challenges • Standards

All-IP 3G Technology

IP Multimedia Subsystem • IMS features • SIP- and Non-SIP-based reference points • Functionality • Registration- & Post-registration-functionality

HSDPA Fundamentals

Relevant WCDMA physical channels • HSPDA concept & features • HSPDA channels • AMC • HARQ and FCS • Physical layer • HSUPA for uplink

EDGE Fundamentals

GSM • GPRS • Modulation • Channel coding • Radio link • Adaptive Multi-Rate codec • Enhanced circuit-switched data • GERAN • Cell planning

UMTS Air Interface

WCDMA • Physical channel structure • Spreading & modulation • TDD • Cell search and synchronization • Random access • Handover • Data Link Layer

UMTS Signaling Framework

UMTS Service capabilities • UMTS and DGSM/GPRS interworking • Functional & signaling architecture Protocol layers • QoS • CAMEL VoIP • Security

UMTS Signaling Procedures

Synchronization • Protocol stack • Network & termination • Attach procedure • SRNS relocation • URA and Routing Area update & detach procedure

4G & 3G Cellular Series

10

2.5G

GPRS Fundamentals GSM Circuit-switched data capabilities • HSCSD overhead issues • HSCSD call set-up • GPRS motivation • GPRS architecture • Point-to-point services • Network access points • Attaching to the GPRS • Sending a packet

GPRS Engineering

Interfaces in GPRS • Channel types • Setting up a call • Using GSM channels • Multi-frame structure • Channel coding • Client to server examples

2G

GSM Fundamentals GSM milestones • Analog to digital • GSM objectives • GSM services • Cellular concepts • GSM reference model • GSM architecture – BSS, NSS & OSS • GSM network structure • Basic network operations • PSTN to MS • MS to PSTN

GSM Air Interface GSM operating frequencies • GSM radio channel • GSM operating powers • Radio link • Speech coding • Channel coding • Frame structure • Ciphering • Modulation • Logical channels • Mobile synchronization

GSM Signaling and Protocols: Architecture

GSM Signaling • SS7 • Sub-system entities • Interfaces • Protocol architecture • Protocol stack • Signaling protocol layers

GSM Signaling and Protocols: Procedures

Mobile initialization • Location update • Network security • Identification • Authentication • Registration • MS to PSTN call • PSTN to MS call • MS to MS call • Intra-MSC handover • Inter-MS handover

2G Cellular Series

11

802.11 (WiFi) Fundamentals Wireless LAN • 802.11 overview • MAC layer • MAC frame structure • Physical layer • Direct Sequence Spread Spectrum • Frequency Hopping Spread Spectrum • 802.11b, 802.11a, 802.11g rate extension standards • Roaming and TCP/IP • Security • 802.11 QoS standards • MIMO • 802.11 MAC enhancements

WiMax Fundamentals

Applications and markets • Implications and benefits • 802.16a and extensions • Physical layer • MAC layer framing details

The Ossidian DVB-S eLearning course is a fundamentals level rather than an introductory level course that provides an overview of the Digital Video Broadcast - Satellite standard and follows on from the Ossidian Introduction to Digital Broadcasting course. DVB-S Fundamentals

Satellite Digital Video Broadcasting • Satellite systems • Satellite platforms and link analysis • Error protection coding • Modulation and filtering • MPEG coding • Satellite reception • DVB-S standard • Service information • DVB-DAB and DVB-CS

Signaling encompasses the use of signalling for controlling communications and for control/management of a network. The Ossidian Signaling Series feature fundamentals rather than introductory level eLearning courses addressing two key signaling standards: Signaling System 7 (SS7) and SIGTRAN (derived from Signaling Transport). The SIGTRAN protocols are an extension of the SS7 Protocol family. SS7 Fundamentals

Introduction to signaling • Overview of SS7 • SS7 protocol stack • Message transfer part • Telephone user part • ISDN user part • Broadband ISDN user part • Signaling connection control part • Transaction capabilities application part • Mobile application part and GSM • IP SIGTRAN

SIGTRAN Fundamentals

Motivation and context • SIGTRAN concept • Stream control transmission protocol• SCTP behavior • MTP2 peer-to-peer adaption layer • MTP2 and MTP3 user adaption layers • SCCP user adaption

Fixed Wireless Series

Digital TV Series

Signaling Series

The Ossidian Fixed Wireless Series comprises two eLearning fundamentals level modules addressing the ubiquitous 802.11 (WiFi) and the metropolitan-wide WiMax radio frequency standards.

12

IPv6 Fundamentals The End of IPv4 • Evolution of IPv6 • Key features of IPv6 • Structure of IPv6 PDU • IPv6 header • IPv6 addressing • Unicast addresses • Multicast addresses • Anycast addresses

IPv6 Advanced

Hop-by-hop Options header • Routing header • Fragment header • Destination options header • Security issues • Authentication headers • Encapsulated security payload • Neighbor discovery • Address auto-configuration • Transition mechanisms

SIP Fundamentals

VoIP and SIP • SIP Background and Principles • Architecture • Message Format • Structure and Processes • Session-Invitation Scenario • Session-Proper Scenario • Inter-working with PSTN ISUP • IP-3G IMS Application

MPLS Fundamentals

Labels and label switching • Signaling and traffic control • Traffic engineering • MPLS and wireless • MPLS security • Benefits of MPLS • VPN case study • VoIP case study • Traffic engineering case study

ATM Fundamentals 1 Broadband communications • Asynchronous transfer Mode • ATM network services • Virtual channels & virtual paths • ATM network nodes • ATM network interfaces • The ATM cell • ATM cell relay • ATM protocol reference model

ATM Fundamentals 2

ATM transport network • ATM adaption layer • ATM service classifications • AAL protocols • ATM layer • Physical layer • ATM signaling • ATM UNI signaling • Signaling ATM adaption layer • ATM QoS • ATM traffic management • ATM & error handling • ATM network management

ATM over Satellite 1 Motivation for ATM over Satellite • Working Bodies • Error Correction • Propagation • Outages • ATM satellite systems architecture • Onboard processing

ATM over Satellite 2

Media access control protocols • Satellite access and Quality of Service • Satellite access example • Multiplexing • Error coding • Onboard antennae • Satellite networks and ATM • ATM over Satellite projects

Protocols Series

ATM Series

The Ossidian Protocols Series comprises fundamentals level courses rather than introductory level courses and follow-on from related introductory and other fundamentals level courses addressing telecommunications, data communications, VoIP, and All-IP 3G. The Ossidian ATM Series addresses the Asynchronous Transfer Mode (ATM) standard (terrestrial and satellite implementations).

13

Ossidian Technologies Ltd 12 Priory Office Park Stillorgan Road Blackrock County Dublin A94N2V3 Ireland Switch: +353 1 2787111 Sales: +353 86 839 1435 Email: info@ossidian.com www.ossidian.com Company number registered in Ireland 301590 Value Added Tax reference number 6321590R Contact: Donald Hickey, Managing Director

© Ossidian Technologies Limited 2017