OSGaG – Supplier Perspective

Martin Rodger,General Manager Marketing

July 2010

Carole Park•Distribution Centre•Overprinting & Prepress•State Sales office

Chullora•Overprinting & Prepress•State Sales Office

Preston• Envelope and Playing Card Manufacturing site • Produces around 1 billion envelopes p.a, and just under 1 million decks of playing cards• Distribution Centre

• Scan-pack and cross dock for retail nationally;• Deliveries direct to Vic, NSW, SA, Tas and NT

• State Sales Office• AO Headoffice

Regency ParkProduces a wide variety of specialised, paper-based stationery such as:

•Exercise books•Scrap books•Pads•Filing•Labels•Calculator and fax rolls

• AO has over 900 stock stationery SKU’s • SA State Sales Office

Australian Office is a division of Australian Paper and a member of the Nippon Paper Group

Australian Office Overview

WA•WA State Sales Office•Distribution Centre•Envelope Overprinting

Australian Office Overview

Our Masterdata must meet international standards

• Australian Office imports finished goods from Asia and Europe to compliment our Australian made range

• Australian Paper exports office paper to New Zealand, USA, Europe, Asia and Pacific Islands

Supply chain covers full truck loads direct from the mill, down to small mixed pallets

Australian Office Overview

An example in 2008, of how our Unit of Measure definition was different to couple of our customers – who was right?

PRODUCT

Beans 350 ML x 6 x 4Case 4 1 EAInner 6 1 EABase 1 350 MLBIC Mini Lighter x 50 x 12Case 12 1 EAInner 50 1 EABase 1 1 EASurgical Gloves 1 Pair x 25 x 4Case 4 1 EAInner 25 1 EABase 1 1 PRSurgical Gloves 100 Pack x 25 x 4Case 4 1 EAInner 25 1 EABase 1 100 EAStaples 5000 ea x 10 x 4Case 4 1 EAInner 10 1 EABase 1 5000 EAPens 2 Pack – Blister Card x 10 x 4Case 4 1 EAInner 10 1 EABase 1 2 EAYogurt 120 ML 6 Pack x 10 x 4Case 4 1 EAInner 10 1 EABase 6 120 MLRope 15mm x 100 Metre’s x 20Case 20 1 EABase 1 100 MTWood Screws 500 Piece x 10 x 4Case 4 1 EAInner 10 1 EABase 1 500 EA

PRODUCT UNITS/PACKNET

CONTENTNET CONTENT

UOM

Beans 350 ML x 6 x 4Case 4 1 EAInner 6 1 EABase 1 350 MLBIC Mini Lighter x 50 x 12Case 12 1 EAInner 50 1 EABase 1 1 EASurgical Gloves 1 Pair x 25 x 4Case 4 1 EAInner 25 1 EABase 1 1 PRSurgical Gloves 100 Pack x 25 x 4Case 4 1 EAInner 25 1 EABase 1 100 EAStaples 5000 ea x 10 x 4Case 4 1 EAInner 10 1 EABase 1 5000 EAPens 2 Pack – Blister Card x 10 x 4Case 4 1 EAInner 10 1 EABase 1 2 EAYogurt 120 ML 6 Pack x 10 x 4Case 4 1 EAInner 10 1 EABase 6 120 MLRope 15mm x 100 Metre’s x 20Case 20 1 EABase 1 100 MTWood Screws 500 Piece x 10 x 4Case 4 1 EAInner 10 1 EABase 1 500 EA

• Three business units combined into one in 2006 and a single IT platform implemented in 2008 – both activities highlighted the importance of clean & accurate Masterdata and business service processes.

• Different customers order the same products in different formats

Australian Office Overview

GS1Net – Why we got involved?

• Bonnie Ryan (GS1) & Brett Proposch (OSGaG Chair & OW), approached AO back in June 2009.

• Bonnie “encouraged” me to take on the Deputy Chair role to ensure that the industry project participation and representation was balanced between suppliers and customers.

• Australian Office has some work to do, to be in a position to fully meet our customers future needs

Lessons learned from the pilot?

• Grocery Industry far more advanced – learn from their mistakes

• Get the right internal people involved: Chris Irvine – National Fulfillment Mgr (& Masterdata guru)

Victor Ordenes – Sales & Operational Planning Mgr

Justin Mortlock – Australian Paper Business Solutions Group (IT)

Leadership team / Warehouse / Sales / Business Services

• Be flexible with various OSGaG team members participation Plenty of change happening within industry

• Utilise GS1 resources on offer Bonnie, Murray, Kathryn, Alice & Ramesh

Importance of Standards

• Development of the Office Supplies data model with team of wide representation (Suppliers / Retailers / Resellers / New Zealand) required consensus GS1 Standard - one set of data required (currently everyone has their own rules

and versions)

• Global language

Objectives for Australian Office

• Meet future requirements of our trading partners Coles, Metcash, Woolworths, Officeworks…..

• Eliminate supplier/retailer/reseller data errors Save everyone time, effort & $$$ from within the supply chain

• Ensure business investment and benefits can be quantified To date? Will be on-going

• Implement it once Incorporate it into our IT platform or use a third party browser software? Learn from others – Cadbury, Dulux Group, GS1.

• Implement a sustainable process for on going maintenance of our GS1net catalogue Internal team effort required – not one resource

What’s next?

• Be wary when you hear “it is a journey” – plan your time & budget Over 100 files in my GS1 folder Over 100 emails in my GS1 box (not including deleted ones) 12x OSGaG Steering Committee meetings >10x OSGaG Working Group meetings, Webex &/or phone conference calls 2x trips to Sydney… …and the journey has just started.

• Met some great people & have learnt a lot along the way

• Conscious that successful completion of the pilot and publishing the Office Suppliers GS1 Standard are just the first couple of steps

• Most importantly…

In Summary…

BONNIE& the GS1 team.