organizational behaviour project

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ORGANIZATIONAL BEHAVIOUR

A PROJECT ON

ORGANIZATIONAL PLAN OF HOSTELS OF IIUI

SUBMITTED TO: Mrs. SHABANA KIRMANISUMITTED BY: KHADIJA GULZAR

MADIHA KHALIDSADAF KHALIDSABA AKBAR

BBA-ITM 8/6

FACULTY OF TECHNOLOGY MANAGEMNETDEPARTMENT OF MANAGEMENT SCIENCES

INTERNATIONAL ISLAMIC UNIVERSITY


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ORGANIZATION BEHAVIOUR

ISLAMBADDEDICATION

We would like to dedicate this project to our beloved parents and

teacher. Their support and prayers has made us to come so far.We thank for their support and help.

THANK YOU

INTERNATIONAL ISLAMIC UNIVERIST ISLAMABAD 5

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TABLE OF CONTENTS

1. ACKNOWLEDGEMENTS7

2. HISTROY.8

3. ADMISSION PROCESS.9

4. FEE STRUCTURE.10

5. RULES AND REGULATIONS...11

6. HIERARCHY OF STAFF12

7. SERVICES.13

8. MULTICULTURE ENVIROMENT OF HOSTEL..14

9. COMPARISON OF QUESTIONAIRE.15

10. CRITICAL ANALYSIS.27

11. RECOMODITIONS.29


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ACKNOWLEDGEMENTS

First of all we would like to thankAlmighty Allah (s.w.a) for giving us the

courage and Capacity to complete our project. Then we would like toacknowledge the stupendous efforts of our university IIUI in training us in anappropriate manner in the field of Management. We were provided with thesuperlative possible conditions of work that included computer facilities.

We are also indebted to our course instructor Mrs. Shabana Kirmani for hersupport timely discussions keen interest and guidance that has worked energizerfor us throughout our project.

We also appreciate the contribution of the students of InternationalIslamic university Islamabad and students of Agriculture university Rawalpindi.

We are thankful to our parents who helped us and encouraged us tryingharder in everything that we did and who are always praying for us.

At last but not the least; we would like to express gratitude to our friends whowere always willing to share their valuable ideas and for their occasional helpthey provided with regard to this project.

Cordially,

Khadija Gulzar

Madiha Khalid

Saba Akbar

Sadaf Khalid


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HISTORY

The need for hostel in university premises was felt by students as well as theuniversity staff. Before the construction of hostel here in H-10.Students wereresiding in Faisal mosque hostel which was very far from the university andcaused a lot of inconvenience to the students as well as the universitymanagement in case of transportation. Then foundation for the hostel ofinternational Islamic university was laid in late 90s. It was completed in2003.After its completion the students were assigned rooms and the hostelbecame fully functional. The requirement for hostels was also felt because therewere students from far of places within the country as well as foreign studentsstudying in university and most of them could not make any settlements for theirliving.

There were two blocks made for the female students with 300 rooms in eachblock and 4 blocks made for the male students.Today international Islamic university stands proud as it has one of the largestnetwork of hostels with almost 5000 students availing this facility.


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ADMISSION PROCEDURE

1 Whenever there are seats available in hostel, admission department of

hostel announces for application for the students who want to getadmission in hostel, or are from far areas and living private hostels.2 Due date is also announced from the department, so that the students

submit their applications within that due date.3 Then priority is given to the senior students for the seats available in

hostel according to their degree programmes.4 After that student are assigned hostel block, room number plus room type

for free seat.5 A hostel form is given to each selected student for keeping information

related to that particular student in hostel record.6 Hostel fee is deposited by the student in bank after getting Chelan form of

hostel from accounts section. Chelan form cannot be issued to studentswho do not have hostel form with them.7 Then after depositing fee and submitting the copy of that Chelan form to

the hostel administrator student becomes member of hostel, and she hasbeen issued a hostel identification card. Now she can get entry in hosteleasily every time whenever hostel guards check that card for identificationof hostilities.


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FEE STRUCTURE OF HOSTEL

FACULTY FEE (PER SMSESTER)

FMS 13000FAS 13000ENGLISH 13000ECONOMICS 13000USULUDIN 2000SHARIAH AND LAW 2000

MESS FEE: 2000(PER MONTH)(Latest fee structure for year 2008)


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RULES AND REGULATIONS

Boarders shall be under the disciplinary control of the Warden.

Fees and subscription once paid shall not be refunded in full or in

part.

If any boarder leaves the hostel without settlement of the hosteldues, the amount outstanding against him/her will be recoveredfrom his/her security deposit.

The Warden is authorized to punish the boarder for anyirregularities or breach of discipline.

Boarders are not allowed to give any tip or make any other kind ofpayment to the attendants, janitors etc. or any other employee ofthe hostel.

Boarders are advised in their own interest not to keep expensivearticles or valuables in their rooms. If they do so it their own risk.

Boarders are not allowed to give any tips or make any other kind ofpayment to the sweepers, attendants or any other employee of thehostel.

Boarders shall leave the Hostel within seven days after completionof examination, after completing the required formalities and afterdues approval of the Warden.

Boarders shall be under obligation to comply with all the rules andregulations that may be enforced in the Hostel from time to time. Those who

default on the payment of the Hostel dues will be expelled from the Hostel


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HIERARCHY OF STAFF

INTERNATIONAL ISLAMIC UNIVERIST ISLAMABAD

Director

Provost Dy Director

Warden block A Warden block b

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SERVICES:-

1. ROOM FACILITY:-There are cubical, bi, try and four seated rooms four the students. These roomsare allocated to students according to there degree programmes, like for

bachelors degree four and tri-seater is assigned, and for seniors of bachelors bi ispreferred. For master degree students cubical is preferred. Each student hasseparate bed plus mattress provided by hostel management and also onecupboard.2. PRAYER HALL:-Each block has one common room as prayer hall for the benefit of student so that

they can offer prayer there and group discussion can be done there. Islamiclectures are also organized and held there for students knowledge.3. MESS PLUS DINING HALL:-Each block has mess with large dining hall and each dining hall has round about25 big tables and 150 chairs for lunch and dinner. Mess fee is collected on

monthly basis.4. KITCHENS FOR SELF COOKING:-Each building has two floors with one ground floor and each floor has fourkitchens for those students who want to have self cooking.5. GARDEN AND PLAY GROUND:-There are garden and play ground for students between blocks of the hostels6. CLEANLINESS:-For the cleanliness of kitchen, washrooms and corridors employees are hired whoclean these places daily.7. TUCK SHOP:-For hostilities there is also a separate tuck-shop.

8. LADY DOCTOR AND AMBULANCE:-One lady doctor is also available for the students help. There is also ambulancefacility in any emergency.9. MARKET VISITS:-For those student who cannot go back home, three market visits on Tuesday,Friday and Sunday are arranged by the hostel management.


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MULTI-CULTURAL ENVIRONMENT IN HOSTELS:

The University hostels embrace students from around 57 countries of the world.

Its multilingual, multiracial and multicultural environment presents the truepicture of the diversity and depth of the Muslim Ummah. The University isindeed a symbol of global unity as it welcomes students from all over the world,no matter to what culture, creed and religion, they belong to.


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COMPARISON OF QUESTIONNAIRE

We asked different students from international Islamic university Islamabad tofill our questionnaire.And asked some of the students of agriculture university Rawalpindi.


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TYPE OF ROOM I AM LIVING IN?

IIUI ARID

RoomType

1.CUBICAL

2:BI-SEATER

3:TRI-SEATER

4:FOUR-SEATER

Bars showcounts

1.00 2.00 3.00 4.00

RoomType

2

4

6

8

Count

3 1 3 8

ROOMTYPE

1:CUBICAL

2:BI-SEATER

3:TRI-SEATER

4:FOUR-SEATER

Barsshowcounts

1.00 2.00 3.00 4.00

RoomType

5

10

15

20

25

Cou

nt

9 5 26 5


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I AM ___________________ WITH MY ROOM TYPE

IIUI

LEVELOFSATISFACTION

1:SATISFIED

2:SOMEWHATSATISFIED

3:NOTSATISFIED

Barsshowcounts

1.00 1.50 2.00 2.50 3.00

Level Of Satisfaction

5

10

15

20

25

Count

27 9 9

ARID

LEVELOFSATISFACTION

1.SATISFIED

2:SOMEWHATSATISFIED

3:NOTSATISFIED

Barsshowcounts

1.00 2.00 3.00 4.00

Level Of Satisfaction

0

2

4

6

Count

4 7 1 3


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I am _________________ with mess facility.

IIUI

MESSFACILITY

1:SATISFIED

2:SOMEWHATSATISFIED3:NOTSATISFIED

Barsshowcounts

1.00 1.50 2.00 2.50 3.00

MessFacility

0

10

20

30

Count

2 10 33

ARID

MESS FACILITY

1.SATISFIED

2:SOMEWHAT SATISFIED

3:NOT SATISFIED

Bars showcounts

1.00 1.50 2.00 2.50 3.00

Mess Facility

0

2

4

6

Count

5 7 3


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I AM ___________________ WITH MARKET VISIT FACILITY

IIUI

MARKETVISITS

1:SATISFIED

2:SOMEWHATSATISFIED

3:NOTSATISFIED

Barsshowcounts

1.00 1.50 2.00 2.50 3.00

Market Visit Facility

0

5

10

15

Count

19 15 11

ARID

MARKET VISIT FACILITY

1.SATISFIED


3:NOT SATISFIED

Bars showcounts

1.00 1.50 2.00 2.50 3.00

Market Visit facility

0

2

4

6

Count

6 2 7


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I AM ____________ WITH HOSTEL SECURITY

IIUI

MARKETVISITS

1:SATISFIED

2:SOMEWHATSATISFIED

3:NOTSATISFIED

Barsshowcounts

1.00 1.50 2.00 2.50 3.00

0

5

10

15

Count

19 15 11

ARID

HOSTEL SECURITY

1.SATISFIED


3:NOT SATISFIED

Bars showcounts

1.00 1.50 2.00 2.50 3.00

Hostel Security

0

2

4

6

Count

7 1 7


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I AM_________________ HOSTEL ENVIRONMENT

IIUI

HOSTEL ENVIORMENT

1:SATISFIED

2:SOMEWHATSATISFIED

3:NOTSATISFIED

Bars showcounts

1.00 1.50 2.00 2.50 3.00

0

10

20

30

Count

2 7 36

ARID

HOSTEL ENVRIOMENT

1.SATISFIED


3:NOT SATISFIED

Bars showcounts

1.00 1.50 2.00 2.50 3.00

Hostel Enviroment

0

2

4

6

Count

3 7 5


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I AM___________________WITH BEHAVIOR OF EMPLOYEES

IIUI

EMPLOYEEBEHAVIOUR

1:SATISFIED

2:SOMEWHATSATISFIED

3:NOTSATISFIED

Barsshowcounts

1.00 1.50 2.00 2.50 3.00

0

5

10

15

Count

11 17 17

ARID

EMPLOYEE BEHAVIOUR

1.SATISFIED


3:NOT SATISFIED

Bars show counts

1.00 1.50 2.00 2.50 3.00

Behaviour Of Employee

0

2

4

6

Count

4 7 4


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DID YOU FACE ANY DIFFICLUTY WHILE GETTING ADMISSION INHOSTEL?

IIUI

FACEDANYDIFFICULTYINGETTINGADMISSIONINHOSTEL?

1:YES

2:NO

Barsshowcounts

1.00 1.25 1.50 1.75 2.00

5

10

15

20

25

Count

27 18

ARID

Bars showcounts

1.00 1.25 1.50 1.75 2.00

Admission In Hostel

0

4

8

12

Count

2 13

ADMISSION IN HOSTEL

1:YES

2:NO


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I_______________ MULTICULTURAL ENVIRONMENT OFHOSTEL

IIUI

MULTICULTURALENVIORMENTINHOSTEL

1:LIKED

2:SOMEWHATLIKED

3:DISLIKED

Barsshowcounts

1.00 1.50 2.00 2.50 3.00

Multicultural Enviorment

0

5

10

15

20

Count

23 17 5

ARID

Bars showcounts

1.00 1.50 2.00 2.50 3.00

Multiculture Enviroment In Hostel

2

4

6

8

10

Count

11 3 1

MULTICULTURE ENVIROMENT OF HOSTEL

1:LIKED

2:SOMEWHAT LIKED

3:DISLIKED


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I AM ________________ WITH COMPANY OF FORIENGERSTUDENTS

IIUI

COMPANY OF FOREIGNERS

1:LIKED

2:SOMEWHATLIKED

3:DISLIKED

Barsshowcounts

1.00 1.50 2.00 2.50 3.00

0

5

10

15

Count

17 14 13

ARID

Bars showcounts

1.00 1.50 2.00 2.50 3.00

Company Of Foreigners

2

4

6

8

10

Count

10 4 1

COMPANY OF FOREIGNERS

1:LIKED

2:SOMEWHAT LIKED

3:DISLIKED


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I__________ WHILE FILLING QUESTIONAIRE

IIUI

1.00

2.00

FillingQuestionaire

YOUFELT WHILEFILLLINGTHISQUESTIONAIRE

1:HAPPY

2:SAD

Pies showcounts

88.89%

11.11%

ARID

1.00

Filling Questionaire

Pies showcounts

100.00%

YOU FELT WHILE FILLLING THIS QUESTIONAIRE

1:HAPPY

2:SAD


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CRITICAL ANALYSIS.

By conducting this project we came to know that all the hostels of international

Islamic university are fully functional but there are many problems that are facedby the students of the university.

Many of the students are satisfied with the room type they are living in and theylike their due to various reasons some of being because of good room mates, goodlocation of the room and the type of room they are living in.

Almost 95% students are not satisfied with the mess facility which is beingprovided in the hostel by the administration. According to the students they arewilling to pay any amount of money for messing if they are provided with qualityfood. Some of the students said that the food that they get in mess is mostly not

properly cooked. Sometimes the food gets finished before the mess timing is overand many of the students dont get anything to eat. Students also complained thatthe employees of the mess very frequently misbehave with the students if they askfor more serving. With the recent increment in fee of the mess most of thestudents have started their own cooking system. They say that as the food isntworth for what we are paying for therefore we like to cook for our self instead oftaking the mess. Also a major problem faced by the students is the timing of themess. In afternoon the food is served at 12:30Pm till 1:30 pm and at this timestudents have classes and the employees of the mess dont give their meal to betaken in room so they can eat it after the class or they dont keep their meal in themess so they can take afterwards and the dinner timings are from 730 to 830

which is very early as students say that they study till late I night and night theyagain feel hungry.

The market visiting facility is somewhat appreciated by the students but theywant a change in the places that the buses go. as they only go to Friday market,Sunday market and to Karachi company whereas student requested they shouldbe taken to sadder bazaar once a month.

Hostel security is an issue with which all of the students seemed very muchsatisfied.The environment all in all is not a problem for the student as its very clam andpeaceful with no fights and issues to look for. but talking about the hygieniccondition of the hostel, they really bad and need to be solved as kitchens andwashrooms are really very dirty although they are cleaned daily basis even thenthey are in worst of their conditions. Not only they should be cleaned in properand hygienically way but also the damaged things should be repaired too. Thecleaning staff should also be called on Sundays so the hostel should be cleaned onthe weekends too.


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The behavior of employees is also not very encouraging as they dont cooperatewith the students living in hostel and dont provide any kind of help to thestudents.Students want more facilities in the fee which they are paying as according tothem other hostels take less fee and give more facilities like television, laundry

etc.

All in the conclusion of the whole analysis is that students are not satisfied withwhat they are paying for they want good quality food with good hygienicconditions and good living conditions.The management of the university should pay attention to these issues.


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RECOMODITIONS

The mess condition needs an immediate action as the basic issue students arefacing are of mess. The quality of food should be made better and the timing of

the serving of food should be flexible the timing of the students convenience.

The market visits should be broadening to more places which can be on monthlybasis.

Hostel management should assure the behavior of the employees with thestudent is good and that there problems are being solved also they should beencouraged to ask the students if they have any problem and shouldcommunicate those problems to the concerned people so that they may getsolved.

Students should be provided with more facilities that they desire with minimumcharges taken from the students.

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organizational behaviour project

Documents