organizational behavior 6

8/13/2019 Organizational Behavior 6

1/11


2/11


3/11

What are emotions and

moods? Emotions are intense feelings that are directed at

someone or something.

Moods are feelings that tend to be less intense thatemotions and that often (not always) lack a stimuli.

Emotions can turn into moods

We show emotions towards something whereas moods

arent directed at a person or event. State of your mood can also make you emotional

towards an event


4/11

Affect

MoodsEmotions


5/11

Caused by a specific event

Very brief in duration Specific and numerous in nature

Usually accompanied by distinct facialexpression

Action oriented in natureEmotions

Cause is often general and unclear

Last longer than emotions More general positive or negative

Generally not indicated by distinctexpressions

Cognitive in nature

Moods


6/11

The function of emotions Do emotions make us irrational?

What functions do emotions serve?

Help to think rationally Help to motivate people to engage in actions that are

important for survival

Can anger and jealousy be good?


7/11

Sources of emotions Personality

Day of the week and time of the day

Weather Stress

Social activities informal versus formal gatherings

Sleep

Exercise

Age

Gender


8/11

Emotional laborA situation in which an employee expresses

organizationally desired emotions duringinterpersonal transactions at work.

E.G.

Airline staff

Funeral staff

Doctors


9/11

Emotional dissonanceWhen employees have to project one emotion while

simultaneously feeling another.

Felt emotions Displayed emotions

Surface acting hiding ones inner feelings

It deals with displayed emotions

Deep acting modifying ones inner feelings andshowing them

It deals with felt emotions


10/11

Emotional intelligenceA persons ability to

Be self aware

Detect emotions in others Manage emotional sues and information


11/11

OB applications of emotions

and moods Selection right people who seem in good moods

Decision making better decisions with good moods

Creativity enhances creativity

Motivation -

Leadership emotional appeal to convey messages

Negotiation poker face

Customer service Job attributes never take your work home with you

Deviant workplace behaviors -

Forgiveness in organizations

How managers can influence moods

organizational behavior 6

Documents