organization and managment

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ACKNOWLEDGEMENT

We would like to express our deep gratitude and sincere appreciation to our Associate

Professor Mr. Shyam Krishna Joshi, Associate Professor, Department of Science and

Humanities, IOE Pulchowk Campus for making us develop the managerial skills theoretically

and practically. He provided us with continuous ideas about the case study and inspired us for

doing the study.

We would be grateful to Er. Milan Lamichhane, Senior Project Engineer, Deerwalk

Services Pvt. Ltd for providing us with necessary details and information about the company.

Without the cooperation of him and other members of the Company, we wouldnt have

succeeded this study. We would also like to thanks all the staffs and developers of the

Deerwalk Services Pvt Ltd for their kind cooperation on our study.

Last but not the least; we would like to extend thanks to all teachers and friends who directly

or indirectly helped in the preparation of this case study report.


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TABLE OF CONTENTS

ACKNOWLEDGEMENT ....................................................................................................................... i

INTRODUCTION (065/BCT/503)......................................................................................................... 1

VISION OF THE COMPANY (065/BCT/503)...................................................................................... 2

ORGANIZATIONAL STRUCTURE (065/BCT/535) ........................................................................... 3

PROJECT MANAGEMENT (065/BCT/540) ........................................................................................ 5

MANAGEMENT INFORMATION SYSTEM (065/BCT/519) ............................................................ 6

MANAGEMENT INFORMATION SYSTEM IN DEERWALK (065/BCT/519) ............................ 6

TECHNOLOGY (065/BCT/519)............................................................................................................ 7

ACTIVITIES (065/BCT/506) ................................................................................................................. 7

STAFFING/REQUIREMENT PROCEDURE (065/BCT/501) ............................................................. 8

FINANCE (065/BCT/501)...................................................................................................................... 9

MOTIVATION (065/BCT/532) ............................................................................................................. 9

CONCLUSION AND RECOMMENDATIONS.................................................................................. 10

CONCLUSION AND RECOMMENDATION (ABINASH SHRESTHA - 065/BCT/501)............ 10

CONCLUSION AND RECOMMENDATION (ASHISH TAMRAKAR065/BCT/503) ............ 11

CONCLUSION AND RECOMMENDATION (LEKH NATH KHANAL - 065/BCT/506) .......... 12

CONCLUSION AND RECOMMENDATION (NARENDRA MAHARJAN - 065/BCT/519)...... 13

CONCLUSION AND RECOMMENDATION (RAMESH KARN065/BCT/532) ..................... 14

CONCLUSION AND RECOMMENDATION (ROJESH SHRESTHA065/BCT/535) .............. 14

CONCLUSION AND RECOMMENDATION (SHUBHASHISH MISHRA065/BCT/540)...... 15


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INTRODUCTION (065/BCT/503)

Deerwalk Services Pvt. Ltd is a premier healthcare software solutions company based in

Lexington, Massachusetts. The Company is located at Tamreshwore Mahadevsthan,

Jayabageshwori, Kathmandu, Nepal. Deerwalk Service Pvt Ltd was founded by Rudra

Pandey in 2009.

Deerwalk Services Pvt. Ltd offers proprietary solutions as well as customized programming

and data transformation services to the healthcare industry. Deerwalk's executive

management team has over 100 years of diversified healthcare management experience with

over 50 years in healthcare IT. The company has two revolutionary products, Everest, a case

management workflow solution, and Makalu, an analytical platform. These products fully

integrate claims, Electronics Medical Records (EMR), and other clinical information.

Through the wholly owned subsidiary based in Kathmandu, Nepal, this company brings the

benefit of offshore cost advantage to their clients.

This company also maintains a state-of-the-art development center in Nepal. This allows

company to leverage the excellent technical resources in the country and benefitting from the

cost advantages without sacrificing on quality. This company is a true 24- hour software

company. Deerwalk Services Pvt Ltd is off-shore Company rather than out-source as there

are the obvious initial cost savings and the end result may cost the company more. The

companys off-shore team is part of the same company fabric as their on-shore team. Their

development team members have been chosen from the best universities with the same rigor

that they show for their US-based team. They also provide a pleasing work environment for

their employees and produce the world's leading software innovations.

The Company has also developed strong relationships and active internship programs with

the best universities in Nepal. Their senior technical staff members have designed and

instructed curriculums for a number of computer science classes taught at the Institute of

Engineering, which is the premier technology institution of Nepal. Their strong university

relationships give them the best and earliest recruiting opportunities for the best engineers

entering the job market.


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They offer the employees attractive compensation and benefits packages, and an inviting

work environment due to which company has a very strong retention rate. Also, the team of

engineers of Company has diverse skill sets which allow them to execute projects of any size

with quality.

VISION OF THE COMPANY (065/BCT/503)

Deerwalk Services Pvt Ltd.s vision is driven by five trends of software development:

On Demand Open Source Virtualization Vendor Consolidation Offshore Development

These trends point towards continuous cost reduction while obtaining a higher quality of

software.


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President

Director

Senior manager

Engineering managerProject Manager

Senior Developer

Developer

Fig: Organizational Structure of Deerwalk Services

ORGANIZATIONAL STRUCTURE (065/BCT/535)

Deerwalk Services is a subsidy of Deerwalk Inc. which is dedicated in providing qualitative

services to its clients. In order to provide services, the organization must be properlymanaged and structured so that all the activities can be carried out much more efficiently and

effectively. Deerwalk Services is an offshore company which started just around two years

ago but it is growing rapidly and it currently employee around 120 employees. Deerwalk is a

company founded by a team of entrepreneurs who have founded, managed, and sold small

businesses. This company follows hierarchical organizational structure whose layout is

simply given below:

The President of the company is responsible for making all the strategy and business

development activities. All the decision making powers are in the hand of the president of the


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company. Below the president, the boards of directors are engaged who are responsible for

implementing all the strategies that are imposed by the president. All the management

activities are coordinated and controlled by the senior manager. Since Deerwalk is a very big

offshore company so only senior manager cant handle all the management activities so in

order to assist senior manager, engineering manager and project managers are employed.

Below these managers, senior developers work who are basically developers who have more

experience in software development process. All the software developers are coordinated and

under the supervision of the senior developer.

The company divides its employees on the basis of services it provides. It mainly provides

three types of services: Product Development Services, IT services and Data Conversion

Services. Deerwalk provides the cost benefits of a global services team while providing its

clients with a domestic management and customer service team. Customer satisfaction is the

major focus of this company so to ensure that their product meets the requirements and

specification of the customer they continuously communicate with their clients. The

stakeholders are continuously informed about the development of the project as a result the

company is so far successful in satisfying its clients.

One of the major features of this company is the rotation policy. The employee might get

bored of working in the same field for a long time and might want to shift to the new project.

In such case, they can be shifted to the new group depending upon their skills. Not only that,

but the company had also the policy of training their employees to new fields if they are

interested in it. After certain time of training if they seem fine in their new field they are

shifted to the new project team.

Although Deerwalk Services is a subsidy of Deerwalk Inc. of USA, all the activities carried

out here are controlled locally. The company also has employee exchange policy according to

which the employee working here gets an opportunity to work in head office in USA and vice

versa.

The company has the policy of carrying out employee evaluation approximately around every

three months. Depending upon the performance of the employee, if they seem to be valuable

asset to the company they are given salary raise and other incentives. One interesting

incentive is giving a stock option to the employee beside salary raise. The company is

applying every possible action that can motivate the employees and give their best to the


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company. The company also carries out recreational and gaming activities every week in

order to refresh the employees.

PROJECT MANAGEMENT (065/BCT/540)

Unlike other software company that follows or employs Capability Maturity Model

Integration (CMMI) approach to improve their performance, Deer Walk Services Pvt. Ltd.

has employed Agile Software Development technique to manage their project properly. Agile

software development is a group of software development methodologies based on iterative

and incremental development, where requirements and solutions evolve through collaboration

between self-organizing, cross-functional teams. It is a conceptual framework that promotes

foreseen interactions throughout the development cycle.

Agile software development technique has different types of methodologies and Deer Walk

Services uses Scrum methodology for project management. Rather than a full process or

methodology, it is a framework. So instead of providing complete, detailed descriptions of

how everything is to be done on the project, much is left up to the software development

team. This is done because the team will know best how to solve the problem they are

presented. Although if we seek history, initially Scrum methodology was suggested for

controlling manufacturing, but later its use has been shifted on the management of other

projects, and it can be used to run manufacturing maintenance groups that does not require

any creativity or intelligence.

Scrum contains sets of methods and predefined roles. The main roles in Scrum are:

The "ScrumMaster", who ensures the process is followed and removes impediments i.e.

Deerwalk Inc., Lexington, US.

The "Product Owner", who represents the stakeholders and the business i.e. clients.

The "Development Team", a group who does the coding, implementation, testing, etc. i.e.

Deerwalk Services Pvt Ltd., Kathmandu, Nepal.


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MANAGEMENT INFORMATION SYSTEM (065/BCT/519)

At the present, organizations realize that information is important as a property. It can add

value to organizations. As well as, it helps organizations to survive among intensivecompetition. Therefore, organizations need information for management. Particularly,

information must be a system to implementation for adding value of organizations. Each

organization must manage information by systematically collecting. Then, there will be

sending, receiving and analyzing information.

Due to a lot of information in organizations, organizations use information technologies (IT)

to manage information. Information technologies are applying science that is used for

managing information. They are both hardware and software such as computers, cables,

magnetic tapes, CDs, monitors, operating systems, application software, signal and so on.

Information technologies, particularly computer-base, systemize information in

organizations. Therefore, users can quickly and easily adopt information. Information

technologies can process data to be required information and sending/receiving information.

Management information systems (MIS) are applying computer-base for managing

information in an organization for management roles such as interpersonal roles,

informational roles and decisional roles. MIS compound of theories of computer science and

management science. These theories build system and program utilization. Normally, MIS

are integrated systems of users and machines (computers) with aiming to provide

organizations information for operation, management and decision-making. These systems

use computer hardware and software. Furthermore, MIS are used to collect and cumulate data

from several sources both internal and external organization for processing and arranging

information. Therefore, executives or users can apply it for making decision and other

management.

MANAGEMENT INFORMATION SYSTEM IN DEERWALK (065/BCT/519)

Deerwalk Services being an offshore company, it has a close relation with Deerwalk Inc.

Deerwalk Inc. fetches client in USA and pitches them to different offshore company. So it is

very important for the Deerwalk Services to maintain a very good relation with the Deerwalk

Inc. Besides this Deerwalk Inc. keeps tracks of all the work being performed by the Deerwalk

Services and also collects the feedback from the clients. Besides this Deerwalk Inc. also


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keeps the accounting records of the Deerwalk services. All the information about progress of

projects are recorded in Deerwalk services and sends it to Deerwalk Inc. on daily basis.

TECHNOLOGY (065/BCT/519)

Deerwalk uses recent technologies for providing services and products. The programming

languages used are dot net(C#),grels(java based)etc. recently Deerwalk is doing some

research work on distributing computing using hadoop for cost effective cloud computing.

Deerwalk has been adapting itself with emerging technologies. There are high technology

equipments, computers in the office. It has high quality internet facility also.

ACTIVITIES (065/BCT/506)

Deerwalk is fully a business organization. They have almost non-hierarchical organizational

structure. There is just a logical hierarchy of management committee. The Executive

Committee, a central group comprising the Managing Director, Deputy Managing Director,

Head of Risk Management, Head of Corporate Affairs and heads of Macquarie's major

operating groups, manage the organisation as a whole.

Individual businesses operate within Deerwalk operating groups. These businesses work

closely together, specializing in customer needs, and are committed to their client's

relationship with the Deerwalk.

Within overall guidelines and a strong risk management framework, the operating groups

have substantial discretion in the way they manage their business activities. Great emphasis is

placed on a client's relationship with Deerwalk as a whole.

Deerwalk is not a strict company. The working days are 5 days per week and working hour is

from 9:00 AM to 5:00PM. But there are some employees who come late to the office and

work till late night. The company does not make hard and fast rules regarding to office time.

Instead there is an assignment defined for each developer per day and one should complete


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the given assignment within the day. A developer can take a leave for a whole day in working

days but s/he must have done sufficient job last time. The working performance of individual

developer is evaluated via continuous integration application. Beside the regular

programming job company manages weekly hiking program to each alternate project groups.

Exercises, indoor games, frequent fun activities, celebrations and outings have been

conducted frequently.

STAFFING/REQUIREMENT PROCEDURE (065/BCT/501)

Deerwalk Services, Nepal at present has 100+ staffs working for the organization. It does

have the aim of expanding the organization so that it can provide jobs to 1000 staffs. The

organization takes students like us as internee and selects the best among them. Besides this

the organization has established an institute named Deerwalk Institute of Technology

where it provides Engineering education and aims to provide the best students of the batch

with job at the institute itself. The students thus chosen are taken in as trainee for the 3

months period. They are closely watched by the senior staffs in this training period and they

are evaluated. If the organization feels that they are suitable for the task they are taken in as

full fletched staff.

But most of the staffs are hired through vacancy announcement. The organization issues

vacancy announcement in the media and the desired are asked to submit their CVs. Then

there is different level of interview and among them the most qualified candidates are chosen.

The organization then sends these employees for the HIPPA law training by which the

organization is bound. After completion of the training the employees are made to sign a

contract of confidentiality of works of the organization and that they will follow the HIPPA

law. Besides this, if the organization feels like the staffs requires some other sorts of trainings

then the organization holds the training program.

There is also the implementation of employee review system. The organization reviews the

work accomplished by the employee in the past three months. If the organization feels that

the staff can make more progress the organization encourages the staff to do more and shows

them the way. And if the organization feels that the employee has done very well in these


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past three months then the organization increases the salary of the employee or may even

promote the employee to the higher posts.

FINANCE (065/BCT/501)

The staffs are paid their wages by the onshore company Deerwalk Inc. located at Lexington,

Massachusetts, United States which is also its headquarters. The Deerwalk Inc. deals with the

clients and comes in terms with the agreement with the client. Then the task is given to

offshore organizations like Deerwalk Services, Nepal who develop the system as per the

clients requirements. Then after the job is finished the client pays to the Deerwalk Inc. as per

their agreement. And at the end of the month the Deerwalk Inc. sends the salary to the

employees of the offshore companies. The employees have the option of taking direct money

or there is an option known as stock option where the employees are provided with the US

based stock equivalent to their salary.

Overall, it can be said that the Deerwalk Services itself does not possess the finances to

provide the salary or for any sort of activities within the organization. The Deerwalk Services

is completely dependent on the Deerwalk Inc. for operating.

MOTIVATION (065/BCT/532)

To make the employee work well with the project they must be completely satisfied and

motivated with their job or project. Motivation techniques may be different like handsome

salary, good environment etc. In case of Deerwalk there is silent and cool environment which

motivate the employee to work with cool mind. They dont have any sort of disturbance or

interrupt. Every department has their own working space and so do every working team has.

If anyone has any problem then they can get help from anyone there. There are more than 100

employees working at Deerwalk so it is more helpful too. They provide the canteen facility

for the employees with cheap rates and it becomes cheaper during the late night time times.In some cases if some employee should have to work for late hours then company provides a


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van for those employees which drop them to their home. One of the most interesting

strategies of Deerwalk is Rotation in Working principle. They rotate their employees from

one department to another department which causes to feel them fresh for that work, so that

they dont feel bored to continue their work in that field. It also organizes trainings from time

to time which refresh the employees. It also rewards their good working employees with

increased salary and promotion. As we know Deerwalk is Out Shore Company so they

provide the interfacing bridge between those foreign and the local programmers by calling

the foreign programmers here in Nepal and letting them to give training to their employees or

provide the chances to the employee to visit the foreigner office and get some broad

knowledge also. It provides short breaks so the employees get fresh by playing some short

games or by just relaxing during those time period.

These factors easily motivate the employees to work at Deerwalk. But there are some facts

which may discourse the employees too. Such as the tight working schedule. They dont

allow any employee to leave the office premises unless they finish their job. But it provides

another facility in case of illness that they will consider some vacations. They offer 3 days

extra vacation per year.

They are confident on their motivation techniques, so they plan to increase number of

employees in company to 1000 employees within 2 years.

CONCLUSION AND RECOMMENDATIONS

CONCLUSION AND RECOMMENDATION (ABINASH SHRESTHA -065/BCT/501)

Deerwalk Services is one of the largest software development company in Nepal. This

organization was established in Nepal in August 2009 with the aim of developing systems of

the insurance data analysis, data scrubbing and data organizing. Its clients are mostly located

in the northern part of United States of America. Though the company has been running for

just 2 and half years its reputation has already been spread throughout Nepal. It is a growing


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develop the team work within the members of the company. Also, the working hour of the

employee is flexible and works for 9 hours a day from Monday to Friday. This flexibility in

the time boosts the employee to work with less pressure and can give their effort more

efficiently. Also, the working environment is friendly as the employees can swap or move

from one projects to another as per the work load of the project so that the project schedule is

maintained and helps to complete it on time.

The company is mostly working for the clients in US. Very few projects have been done for

the local community. So, the company should also think to work for the development of the

system to the local community health IT.

Hence, company is striving towards excellence with the aim of expanding to higher number

of employees and providing quality service to their clients.

Finally, we would like to thank Er. Milan Lamichhane and Deerwalk Services Pvt. Ltd for

giving us the opportunity to case study on the subject Organization and Management.

CONCLUSION AND RECOMMENDATION (LEKH NATH KHANAL -

065/BCT/506)

After the visit to Deerwalk Services, we got all the organizational information regarding to

the Deerwalk Company. All the members of the company was so helpful that we didnt feel

bore for even a single second. We learnt how an organization is conducted to reach their goal.

The company develops software to the US clients. They develop software that has high

demand in health sector in the US. They have satisfied clients because of their quality

product.

All the members of Deerwalk Company are satisfied from the companys management.

Indoor-outdoor gaming, frequent celebration, regularly hiking have created a very much

friendly environment among the company staffs. One interesting fact that we came to know is

their loose but tight enough rules and regulations. An employee can attain the office late in

the morning and can leave the office early in the evening. But it is also a nice fact that they

dont let employee to stay not working. They can give leave as their previous working

history. One having previous good working hours can be flexibly takes leaves.


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Good news is that they are increasing the employee addition rate from next session. More IT

developers will be joining to Deerwalk willing to learn more from them which eventually

refines the product quality.

Although the company is working nice under present conditions, some changes are required

to bust up their quality products. They should develop software for the nation too. They

should have made a daily attendance of the developers; this makes them more punctual on

their work. They should make their rules and regulations little strict.

CONCLUSION AND RECOMMENDATION (NARENDRA MAHARJAN -

065/BCT/519)

After visit to the Deerwalk and having talk to Er. Milan Lamichhane, we became familiar

with the internal structure of the organization, how the company operates and all the internal

management activities carried out in the company. we found out that, Deerwalk is an offshore

company working for the US based company Deerwalk Inc. Deerwalk services in Nepal is

mostly dependent to Deerwalk Inc. and it gets all its projects from US.

Deerwalk functions in two fields, services and products lines. Initially this company has been

started for functioning in services line. But later on it also started working on product line.

Regarding to services, Deerwalk use to get project on data manipulating. Raw data of medical

insurance are provided by Deerwalk Inc. from client of US then these data are manipulated in

Deerwalk services in Nepal. Scrubbing, cleaning, organizing of data are done in Deerwalk.

All these projects are done under HIPPA law according to company policy. Regarding to

products, Deerwalk recently doing research on distributed computing using hadoop. Also,

Deerwalk had developed some commercial softwares using programming languages like

.NET, grels etc.

This company seems to be very successful, which has employee of 115 members and has its

target to achieve 1000 members. The employees also seem very much satisfied and happy

with the management of the company.


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Deerwalk is not currently employing the standard protocols like CMMI-Capability Maturity

Model Integration for betterment of the services it provides. It is just starting to work on such

standardization issues especially on Agile methodology.

CONCLUSION AND RECOMMENDATION (RAMESH KARN - 065/BCT/532)

The company was started 2 years ago by Rudra Pandey who was the cofounder of

D2Hawkeye (now introduced as Verisk International). Deerwalk is highly growing company

and they target to increase company employee number to 1000 within 2 years. They develop

the software for USAs health insurance companies. They also did few projects for domestic

health organizations and also have some undergoing projects.

Deerwalk does only the projects specific to foreign health insurance companies. In Nepal

there are multiple companies like NEPSE, NTC etc. who get their software from other

companies situated in India, USA. If the local software company like Deer Walk Services

make software for such companies then this will be beneficial for the vendor company as

they can get real time solution service when they have any problem related to that software.

Local companies are more reliable than the foreign companies. Besides this, Deerwalk canalso extend their working in various ways to fulfill their goal of making 1000 Employees

Company.

CONCLUSION AND RECOMMENDATION (ROJESH SHRESTHA -

065/BCT/535)

After visiting the company, we became familiar with the internal structure of the

organization, how the company operates and all the internal management activities carried

out in the company. Initially before visiting the company we thought this company was an

outsourcing software company but after the interview we learned that this company is

actually an offshore company, not an outsourcing company.


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organization and managment

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