Organisational Communication

The Why? and How?

Of it!!

What is an organisation?

• Only the firm, bank, hospital or school?

• Organised society?• Family?• A structured group • It has advantages• The only thread is communication

Organisational structure

• Hierarchial pyramid

• Communication relationships

• Flattened structure, Teams

• Centralised networks– Chain– Inverted Y– Leader centred wheel

Organisational structure

• Decentalised networks– A circle– Open com

• Informal networks– Gossip chain– grapewine

Communication as a Necessity

TELL THEM I AM HERE!!• In the beginning• At home • In the society

sender Receiver/s

message

medium

Kinds of Communication

• Verbal communication– Oral Communication – Phone– Public speaking– Meetings

• Non Verbal Communication– The persona– Body language– Facial feelings and Eye

Contact

In an Organisation

• We have common Goals• Plan, Execute, Evaluate• Deal with people• Team and Network• Attitudes

•Downward

•Upward

•lateral

Hierarchy

• Upward– Reports,Data,Suggestions– Information for decision making

• Downward– Requests, requirements– Directives, comments

• Lateral – Contribution, explanation, cooperation

Upward Communication

• Communication with the higher ups – Solutions please!!

•Time is important•Appointment &Agenda •Be Precise•Give Accurate Information•Clarify your point of view•Don’t Assume•Filtering problem, distortion

Downward Communication

• Top – Down Activity • Policies and decisions,• Targets and feed back!• Don’t be Rude• Listen to people • Seek clarification• Value the input• Be empathetic• Convince or activate• Last word yours!

Crosswise Communication

• You with colleagues

• No loose talk• Rumors will spread• Neither less nor more

• Develop Relations• Give Feedback• Share Information• Avoid Arguments

Argument Vs Discussion

• Heat• Closed mind• Ignorance• Express Temper• Who is Right?

• Light• Open mind• Knowledge• Logic• What is Right?

•Question

•Confrontation?