orange group csr 2016 - site institutionnel d'orange · business as a telecom operator, our...

OrangeGroup CSR 2016

SRI Conference March 15, 2017 Paris

Brigitte DumontChief Officer, Group Corporate Social Responsibility

Our socially responsible promise

Making the most of digital technology to accelerate

progress for all

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Our Group provides services for residential customers in 29 countries and for business customers in 220 countries and territories.

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Orange at a glance

15 Group subsidiaries are certified GEEIS

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The employment at Orange

on diversity and gender equality

93% of employees in France are proud to work for Orange

5136 work-study trainees and 2600 interns at the end of 2016

Over 4300 interns and work-study trainees rated Orange with a global note of 4,21/5 88% of employees consider

Orange as a good place to work

6,000 Orange employees work from home

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#Essentials2020

A digital, efficient and responsible company

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The real challengebehind technologyis people.

Stéphane Richard

“Thanks to our legacy business as a telecom operator, our history, the expertise of our teams and our investments, we believe we can make an essential contribution to ensure that these changes positively impact our world.”

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Some SDGs ... are already at the heart of Orange actions

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• 15 Mds Investments• M-Agri : Labaroun Kassoua• M-health : Sini Tonon

• #SuperCoders project• Gender equality m‐women• Teranga Capital• Orange social entrepreneurship POESA prize • Orange money

• Smart Cities• mobile recycling• Join Action Coalition (JAC)• Carbon Disclosure Project• Orange Marine• CREA Mont Blanc• Stakeholders dialog• ILO 8.7 Alliance

And, more relevant : Essentials2020 is in line with SDGs

• Communityphone

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Integrated annual report – Group indicatorsCustomer experience, strategy, environmental responsibility…Our indicators let us measure the impact of our actions against the concrete objectives we have set in order to benefit all our stakeholders.

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Our principles of action Ethics and anti-corruption Raising internal awareness Respect of human rights Stakeholder dialogue Assessing digital technology’s

impact on our lives

Our 3 levers for sustainable performance Trust Social and economic development Energy and ecological transition

A digital, efficient and responsible company

Our CSR approach

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Respecting and enforcing respect of human rights Cooperation Telecommunication Industry Dilaogue / Global Network InitiativeTransparency report

Assessing digital technology’s impact on our lives : the Digital Society Forum

See Highligts

Refining our CSR policies to meet stakeholder expectationsAt Groupe levelAt country levelOn specific topics

See Highligts

Raising internal awareness on responsibility issuesSupply chain / OBS / Marketing / Communication

GovernanceA strong Ethics and Compliance program Corruption: zero tolerance as per policy issued December 21, 2012 Ethical principles"Service relations ethics" standards integrated in the TTM process for deployment in France and Europe

Our principles of action

Our CSR strategy would not be anything but beautiful words if it did not rely on responsible governance, guided by ethical principles, including fighting corruption and respect for human rights. It would be meaningless if our employees did not apply them. It would also have little impact if it did not take into consideration the expectations of our stakeholders; so would our desire to inform the society about the major digital issues in a transparent way.

Our principles of action

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Country dialogue

At end 2016, 46stakeholder dialogues held in 20 countries:

Orange Group Materiality Matrix

Thematic Dialogues (country level)

Women and ICT Dialogue Health Dialogue (Senegal)

Our principles of actionStakeholder dialogueGroup dialogue on diversity and

workplace equality

• 6 countries, France, Senegal, Jordan, Romania, OBS Russia, OBS India

• Internal (>700 employees) and external (<120) stakeholders)

• Strong use of digital tools, especially during the interactive international video chat with members of the Executive committee and employees

Group dialogue on the circular economy

• At COP22 in the form of an interactive video chat with members of the Executive committee and the Ellen McArthur Foundation

• > 600 participants connected in 26 countries • 70% external stakeholders and 30% employees

2016 hightlights

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Our principles of actionThe Digital Society Forum

2016 hightlights

Continuation of work by the Digital Society Forum Launch of 2 new forums: "digital technology and employment" and "new

forms of citizenship in the digital age" forums regularly updated Workshops and meetings (>50 workshops in France, participation in events like the

Digital Forum Impact in Morocco, Changer d'ère, World Forum in Lille, Avignon Forum, Annual Forum of the Grenoble School of Management)

2 events with Stéphane Richard which both drew in over 150 people (with 1000 views on Dailymotion for the 2nd event)

144 articles written during the year (835 in total) excluding videos The DSF community doubled: > 8,000 people

Development and internationalisation of the Digital Society Forum

Senegal: first workshop in H1 2016, launch of the Digital Society Forum on 1 December in Dakar on the "digital technology and employment". Project to deploy workshops throughout the country.

Topics addressed since 2013 :

New 2.0 relationshipsThe connected familyNew approaches of learningHuman migration and connectednessWork and the digital world Collaborative consumptionPrivacy and personal data on the

internetAttention and information abundanceDigital technology and EmploymentNew forms of citizenship in the digital

age

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The 3 axes of our CSR policy

Orange, a green operator

Orange, a trustedoperator

Orange, a committedoperator

Building a digital and human company modelSupporting our customers in their digital livesPromoting our responsible purchasing policy

Contributing to social and economic development

Promoting energy and ecological transition

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For our employees

Building a digital and human company model

Orange, a trusted operator

Orange, a trustedoperatorFor our employees

Essentials2020 indicator

• 90% of employees recommending Orange as an employer by 2018

• 35% women in our management networks by 2020

• 50% of training courses to include a digital mode by 2018

2016

89%

26%

TBC

Highlight : diversity an gender equality• Strengthening workplace gender equality in all aspects of working life • Increasing the proportion of women in management bodies • Developing support for Group countries and divisions to improve local diversity

policies, particularly in terms of disabled staff

Identifying key skills for the future, recognisingand developing in-house skills, recruiting profileswhich include these skills.

Developing agile new ways of working andthinking cross-functionally in our organisationand operating methods, focusing on digitisationand simplification and promoting innovation,initiative, and experimentation.

Strengthening our management culture through trust, cooperation, risk taking and networkingEncouraging employee engagement by fostering autonomy in a unity of action, responsibility and initiative.

our presence worldwide employer imagethe challenge of skills trainingolder people and youth integration

digital technologypeople

social qualityremuneration and sharingthe social contractsocial dialoguediversitythe organisation

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Skills

Agility

Commitment

Commitment n°5 : continuing our involvement in France's national effort to help young people find work Rate of employees on work-study contracts of 5.4% (target 5%) for the Group in France; over 5,100

work-study trainees present at end 2016.Commitment n°4: accelerating internal digitalisation: raising awareness, training employees and permeatingthe Group with new ways of working

Digital Academy : nearly 100,000 employees earned their digital passport. Plazza users: > 101,000 Group employees have created a profile and their skills profile – 32% active

users

Commitment n°9 : developing our collective agility 47% of users active on Plazza Implementation of the Orange Learning platform of all types of devices, with a unique catalogue to support the

employees in the skills development and enable everyone to be proactive in their development by managingtheir own skills development journey.

First agreement to support the digital transformation

Commitment n°1 : continue enforcing social dialogue Regular meetings held in 2016: 1 Worldwide Works Council meeting, 3 European Works Council meetings, 4

France Works Council meetings and 11 CCUES meetings.Commitment n°2 : Pursue the tracking of quality of life in the workplace through periodic surveys; inclusionof the results as part of the bonus scheme for top international managers in the Group

The social barometer established biannually in France and annually for the rest of the Group.Commitment n°3 : Continuing deployment of the health and safety policy by providing support for Groupcountries, especially by implementing the worldwide health and safety agreement.

Continuing deployment of the health and safety policy in the Group in 2016 In France, implementation of a warning tool for employees to deal with pollution peaks, encouraging

employees to use non-polluting means of transport or to work remotely

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Commitment

Highlit : diversity an

gender equality

Commitment n°6 : strengthening workplace gender equality in all aspects of working life in all Groupcountries and setting up assessment tools and ad hoc monitoring Gender Equality European & International Standard Certification for the Group, Orange in France, all

European subsidiaries, OBS France, Italy, Germany, Brazil, Egypt and Orange Egypt. Strong in-house employee involvement:• 11 female and/or mixed networks: Innov’Elles, Support’Her, Mix’IT, Double You, 50/50, etc.• 15 Plazza communities working for workplace equality• Happy Men Share More programme: 14 active circles, 34 contacts, 126 members of Happy Men Share

More Female representation among new recruits in France in 2016: 27,6% Female representation among new recruits for the whole Group in 2016: 34,4%

Commitment n°7 : increasing the proportion of women in management bodies (2020 objective: 35%): 27,3% women in our management networks in 2016

Commitment n°8 : developing support for Group countries and divisions to improve local diversitypolicies, particularly in terms of disabled staff Each Group country leads actions related to diversity and workplace equality A two-pronged imitative:

• a general approach based on fostering talent and encouraging the inclusion of all employees• a thematic approach focusing specifically on workplace gender equality, the integration of young

people from underprivileged backgrounds, the integration of people with disabilities, and thecompany’s anti-discrimination measures.

• All while identifying "weak signals" of other diversity issues December 2016: Orange won the 2016 Diversity Conseil Prize, in particular for its stakeholder dialogues

on diversity.

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Orange wants to be a company to which all employees are proud to belong.

Best Place to Work2017 Employees' choice Ranked 11th in France (with a 4,1/5 grade)

Social Barometer (Dec., 2016)

recommend Orange are proud to work for Orange

recommend Orange’s products and services

88% 93%15 Group subsidiaries certified GEEIS

Over 4300 interns and work-study trainees rated Orange with a global note of 4,21/5

Orange, a trustedoperatorFor our employees

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For our customers

Supporting ourcustomers in their digital lives (I)


Essentials2020 indicatorBecoming and remaining number 1 in the Net Promoter Score for 75% of customers by 2018.

Orange #1 in major subsidiaries in each zone : France – Spain – Egypt - Côte d'Ivoire – Tunisia

Providing an unmatched customer experience• Individual measurements of network quality for each customer in 5 countries (France,

Mali, Egypt, Portugal, Spain); 7 other countries to follow (Tunisia, Senegal, Cameroon, Romania, Jordan, Botswana, Guinea Conakry)

• "Listening and responding" Asking our customers: 3 types of survey : after a customer transaction, after a

general customer journey and to gain a global view of our customer base Increased use of digital interfaces (39%) to improve quality of service and reduce

calls to hotlines ("My Orange" in 24 countries; support foruim, chat, …)• Simplification of offers and customer journeys• 157 Smart Store opened : 65 in France, 79 in Europ, 13 in MEA

Managing customers’ data in a trustworthy way and helping them protect their data• Data Strategy & Governance Board, with a governance focused on responsible and

proper management of customer data, and an approach going beyond compliance, which provides our customers with simple applications to control and manage the data they share with Orange

• Appointment of a "Group Data Protection Officer" by the Executive committee• Control and management by the clients of the personal data they provide to Orange

(badge of trust in France , training modules in stores for customers on protecting their personal data, ..)

Orange, a trustedoperatorFor our customers

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For our customers

Supporting ourcustomers in their digital lives (II)




Helping families use ICT safely, responsibly and creatively• Developing family offers based on the pillars of "Better Internet for Kids" (BIK), in

Europe and MEA, together with awareness raising operations In Europe : Websites; partnerships with schools; in-store assistance for parents, … In Senegal : awareness campaign, and recruitment of young BIK ambassadors to

directly address young people In Egypt: anti-bullying campaign via the "Skit Game" application, to help children stand

up to bullying via a game In MEA : support from Group teams to countries to develop family offers

• Defining and implementing a marketing framework for connected objects (IoT) that could be used by children : guidelines approved in July and sent to the all Group marketing teams

• Deploying #SuperCoders in 17 countries (see 2016 Highlights)


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Launched in 17 countries > 7,500 children have taken part in #SuperCoders workshops since its

inauguration, of which about 50% are girls 1,000 Orange volunteers trained in programming on the Scratch platform The "Code for COP" challenge, started with the COP21, was renewed for

COP22 in Marrakesh

#SuperCoders won 1st Prize for the "European Digital Skills Awards" challenge set by the European Commission in the "Digital Skills for all Citizens" category

2016 hightlights


Objectives Increase children’s understanding of the digital world; Encourage creativity, entrepreneurship and active participation; Contribute to future career choices; Promote social inclusion through helping disadvantaged groups as well as rural

communities, and through fighting inequality between girls and boys; Uphold the strong commitment of employee volunteers which constitutes the

basis of Orange’s global objective of managing the digital transition and developing a digital culture across the company.

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For our customers

Supporting ourcustomers in their digital lives (III)




Answering questions about radio wavesContinued training programmes for employees working near or on radio antennae• For MEA zone

Further deployment of training programmes for 90 technicians in Côte d’Ivoire on safety rules for staff working near or on radio antennae.

Delivery of a tool developed by Orange Lab to help calculate the security perimetersaround antennae.

Presentation of a staff guide and short booklet for technicians on best health andsafety practices on Orange premises.

• In France information provided to preventors and in-house doctors

Continued promotion of best practices Health and safety icons included on mobile packaging in five languages in all Orange

countries. Translation ot the radio waves website into Arabic (the website’s 7th language) Draft of a guide for parents about the excessive use of ITCs has been drafted Egypt : organisation of an event for a hundred journalists on the "responsible use of

mobile"


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2016 hightlights

For the last 20 years, Orange has proactively taken part in the debate on radio waves, relaying the information and recommendations on uses to its stakeholders. These measures are based on 5 axes :

Transparent communication with various stakeholders on radio waves and communication technologies, with the help of adapted tools for information and dialogue

Contribution to research efforts, notably via Orange Labs, focusing on dosimetry in national and international programmes in the field of wireless communications

Ensure compliance with local regulations (when these exist) or with international guidelines(ICNIRRP) in their absence.

Promotion of proper use of mobile phones as recommended by authorities

Guidance of personnel working near or on antennas with regards to security precautions

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For our suppliers and subcontractors

Promoting our responsible purchasing policy


Orange, a trustedoperatorFor our suppliers

A responsible purchaser• Continued development of CSR in governance, and purchase and supply chain

processes; development of internal adherence to CSR directives and commitments• Generalisation of the CSR clause in all contracts including local ones• Contribution to local development and employment by including in our contracts

companies in the protected workers sector and innovative SMEs Support provided to companies in the protected workers sector: €16.9 M in 2016 A collaborative reverse factoring system, providing SMEs with payment facilities via a

dedicated platform: 14 SMEs included at end 2016 for a total of €23M Simplification of the purchasing process for startups involved in a pilot : 242 innovative

startups and SMEs in 2016

Essentials2020 indicatorCarry out at least 65 supplier audits a year within the framework of JAC from 2016

69 audits in 2016

External purchases : 18,281 millions€

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For our suppliers and subcontractors

Promoting our responsible purchasing policy


Orange, a trustedoperatorFor our suppliers

Promoting CSR standards in the chain of subcontractorsI• Dialogues with suppliers

2nd Suppliers Forum "CSR driving value creation" (109 participants - 06/2016) Jan. 2017: Joint Audit Cooperation (JAC) Forum in China on sharing best

practices, tools and challenges for a responsible sub-contracting chain - 133 participants including operators, telecommunications equipment manufacturers, academics and NGOs - live broadcast for the first time with nearly 1400 connections

• Contribution to the deployment of CSR standards, via the JAC and its guiding principles 69 audits conducted in 2016, 70,000 employees involved; since 2010 : 278 audits; 173 sites, 743.000 employees involved : 78% of the 1,777 non-

compliances identified were closed 67% of audits concerned level 2 and level 3 suppliers (+20% / 2015) Launch of an audit via smartphone pilot. This unique method, which complements

standard audits, anonymously and transparently collects employees' views on various subjects (salaries, discrimination, child labour, etc.) 4800 responses were collected.

Essentials2020 indicatorCarry out at least 65 supplier audits a year within the framework of JAC from 2016

69 audits in 2016

JAC operators : >2 bn active connections

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Contributing to social and economic development :

Contributing to reduce all forms of digital divide

Orange, a committed operatorOrange, a committed operator

Essentials2020 indicator• Multiply the average data

speed for customers by 3 on our landline and mobile networks between 2014 and 2018.

TBC


Developing essential and innovative services

Essentials2020 indicator• Diversify into new services with

a turnover of at least 1 billion Euros in 2018.

TBC


Supporting digital ecosystems and entrepreneurship

Essentials2020 indicator• A 10% yearly increase in the

number of entrepreneurs supported by our initiatives for local economic and social development.

239 entrepreners supported(+ 58%)

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Contributing to reduce all forms of digital divide

Orange, a committed operatorOrange, a committed operatorDigital divide

Essentials2020 indicator• Multiply the average data

speed for customers by 3 on our landline and mobile networks between 2014 and 2018.

TBC

Cotributing to reduce geographic digital divides• Improve high speed broadband service in African and Middle Eastern countries

• 4G in Europe (coverage >97% in Belgium, Poland, Moldova; 87% in France; 90% in Spain; 80% in Romania and Slovakia) – 10 countries in MEA

• 3G in MEA: 21 countries – coverage >80%• Fiber: France, Spain, Poland• Submarine cables: completion of SEA-ME-WE 5 submarine cable linking France to

Singapore and supplying 17 countries. Total: 450,000 of underseas cables

Cotributing to reduce physical digital divides• Continuing to develop offers and products that meet the needs of disabled and

elderly people• Continuation of training activities for customer advisors • Reinforcement of the dialogue with "Silver Economy" players

Cotributing to reduce educational divides, and fighting discrimination• Provide the keys to the digital world, in particular for women and young people

from modest origins• Promote women’s access to technical jobs• Oranges Villages: bringing basic facilities (school, water point, healthcare centre)

to remote villages

Giving access to culture• MOOCs• Giving access to museums through remote visits (with tablet or smartphone)

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Developing essential and innovative services (I)

Orange, a committed operatorOrange, a committed operatorInnovative services



TBC

Financial services: to provide easier access to banking services via mobile thanks to Orange Money• Acceleration of international transfer, reinforcement of interoperability,

development of B2B activity (payment of salaries and suppliers), credit and savings services

mAgri : to boost farmers’ incomes, increase agriculturalproductivity and enhance the global value chain • Launch of mAgri in Botswana, in Mali (Sandji, rainfall forecasts for 48 hours via

SMS and seasonal forecasts), in Egypt (Bashaier, distribution of prices for fruit and vegetables, aromatic and medicinal herbs)

M-Women : to help women gain independence, with essential services designed to meet their needs• Partnership Orange Senegal and the start-up "Sooretul" which sells agricultural

products processed locally by women's groups via an online platform.; Côte d'Ivoire: partnership with BEL for the "Community" offer for BEL dairy product street sellers; Democratic Republic of Congo: launch of a family planning service

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Developing essential and innovative services (II)

Orange, a committed operatorOrange, a committed operatorInnovative services

e-health services: to offer simple, reliable, effective solutions for medical services and personal care, and to help patients better managetheir health and medical conditions• Cameroon: Activa Makala: health insurance solutions via Orange Money • Egypt: "Be Healthy Be Mobile": to improve prevention of NCDs; • Tunisia: launch of a project fighting tobacco use called "m-cessation• Côte 'd'Ivoire: launch of the "HIV response" project with ONUSIDA. • Mali and Senegal: launch of a vaccination reminder service.

Access to energy, a major issue for Africa• Development of "Smart metering" services: B2B offer for PowerCos to better

manage their operations, billing and supervision.• Increased electrification in rural areas in partnership with Engie: electricity

production and distribution solutions in rural and inaccessible zones that do not have access to the national grid (individual solar kits).



TBC

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Supporting digital ecosystems and entrepreneurship (I)

Orange, a committed operatorOrange, a committed operatorEntrepreneurship




Identifying : anticipating and pinpointing changes to digital uses, selecting the start-ups most likely to drive them and integrating them into our ecosystem• Within Orange's own structures: Orange Labs,• Through different identification processes: Orange Digital Ventures; launch of a multi-partner

incubation and start-up acceleration programme with La Ruche : Digital Impact Challenge• Orange Prize for Social Entrepreneurship in Africa and the Middle East: since 2011, over 3,500

projects have been presented for this Prize. >90% of winning startups, from the very beginning of the prize, continue to grow today.

• The Entrepreneur Club : information space in French and English dedicated to business creators in Africa and the Middle East

Orange is committed to identifying, supporting and promoting the digital skills that will allow our customers meet their basic needs in the future.

Supporting: enabling the start-ups identified to develop and get established, giving them access to experts providing human, material, and financial aid• Orange Fab, the international start-up accelerator of the Groupe (12 in the world)• Orange Digital Investment, the Group’s investment vehicle (endowed with €100 million)• Incubators in Africa (5) and France (with La Ruche), • Orange Partners and Orange Developer programmes: provision of 20 freely-accessible

programming interfaces (API) to developers worldwide

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Supporting digital ecosystems and entrepreneurship (II)

Orange, a committed operator

Promoting: offering the start-ups privileged access to the markets, and providing them with visibility• Go Ignite : partnership up with other major telecommunications players to offer

them access to a market of over a billion customers.• Hello Startup : a platform offering start-ups a driver for making themselves known

to customers, partners and investors.• French Tech : Orange is associated with the “French Tech” label, which allows

French start-ups in particular to expand internationally. • Vivatech : participation to the launch of Viva Technology Paris, a hub for the

world’s innovators : 5,000 startups from around the world came to present their projects

Orange is committed to identifying, supporting and promoting the digital skills that will allow our customers meet their basic needs in the future.




Orange, a committed operatorEntrepreneurship

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Orange, a green operatorOrange, a green operator


Adopting a systemic approach

ISO14001• Group activities certified scope : 66.87% versus target 60% by end 2016• 100% certified subsidiaries : France, Spain, Slovakia, Romania, Egypt, Mali, Orange

Marine, and the Group head office• Successful renewal or monitoring audits for the Group organisations certified ISO

14001.

Circular economyAt COP21 (Dec. 2015), the Group committed to encouraging the inclusion of circular economy principles in its organisation and processes by implementing an appropriate organisation by 2020• Progressive development of our economic models and processes, in relation with

our whole ecosystem (Eco-design , actions to be carried out to limit our consumption of critical resources; optimisation of waste management; 2nd life for electronic and electrical waste. This approach also contributes to our objective of reducing our CO2 emissions.

• Creation of a cross-cutting dedicated circular economy strategic committee• Collaborative project with members of the Ellen Macarthur Foundation to allow re-

use of our technical and network and to change the business model to move from the idea of possession to the idea of use.

2016 hightlights

Group dialogue on the circular economy

• At COP22 in the form of an interactive video chat with members of the Executive committee and the Ellen McArthur Foundation

• > 600 participants connected in 26 countries

• 70% external stakeholders and 30% employees

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Reducing our carbon footprint

Networks and information systems 68.2% of the Group’s CO2 emissionsEnergy action plan launched in 2008 to reduce energy consumption linked to their use: Green ITN 2020• Cooperation with equipment suppliers to develop high energy efficiency

telecommunications equipment by2020.• OMEA : 2,800 solar energy based radio sites

Buildings 21,8% of the Group’s CO2 emissions• Measuring and analysing data to speed up the transformation of uses and processes,

and the reduction in consumption.France, :120 of the biggest sites equipped at end 2016.

Deployment of measuring devices for the energy consumption of office and computer equipment completed by all countries in the Europe zoneContinued audits and controls on service providers in France to identify opportunities to improve energy management in a building

• Optimisation policies launched in Europe in 2015 to reduce the consumption of equipment outside working hours : 30% to 50% reduction in several countries

Essentials2020 indicatorReducing our CO2 emissions by 50% per customer use between 2006 and 2020

2006-2016 : 48,23% reductionTravel 10% of the Group’s CO2 emissions• Fleet optimisation : Orange has the biggest fleet of shared vehicles in France : 650 vehicules. • "Green" fleet : nearly 250 electric vehicles, >210 hybrid vehicles, >500 charging stations deployed• Videoconference to reduce business travel

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Orange has committed to halving its emissions of CO2 by customer-use in 2020 (base = 2006, scope 1 and 2) to counter the multiplication of uses in all sectors

- Fleets: -32.5% (2006-2016).- Buildings: -37% (2006-2016).

(+Jazztel and Orange Morocco)- Networks: +16 % (2006-2016).

Orange restricted

Changes per customer

Trends for CO2 emissions per Customer and per Customer use

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Limiting our impact on natural ressources

Mobile collection KPI : collecting 30% of mobile devices in Europe by 2020• 2016 collection rate : 15,3% ; +12% vs 2015 • 1,8 million mobile phones collected • Opening of a new recycling workshop in Cameroon (6th country to be equiped) in

partnership with Emmaûs International. Since 2010, > 1,5 million mobile phones (250 tonnes) have been collected to be recycled in France. 30 local jobs have been created.

WEEEStrengthening and optimising the waste management systems to encourage re-using equipment, recycling and traceability.• 61.523 tonnes of waste recycled (+5.71% vs 2015)• Europe: introduction of a centralised process to re-use network equipment• OMEA: 1st pilot in Senegal for 45.3 tonnes of WEEE from the networks, and achievement

of good traceability of the various sub-components (electronic, ferrous and non-ferrous metal). A consultation is underway in Mali

Essentials2020 indicatorCollect 30% of our clients’ used mobile devices in Europe by 2020

2016 : 15,3%1,8 million mobile phones collectés

Eco-design• Eco-design of the new Livebox 4• Study underway on using recycled plastics from on the Livebox 3• Videoconference to reduce business travel • Software eco-design : energy audit of 4 applications

Eco-labeling• Creation of the new Open Eco Rating platform with Telefonica and Huawei for a

uniform approach to calculating the environmental and social impact of mobiles

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Making the digital technology an enabler of sustainable transformation

Developping services and solutions to encourage sustainable alternatives for our business clients• Taking part in new ideas: Datavenue supports companies in 4 priority vertical IoT

sectors:• Smart-cities: from the town players to the connected offices or shops• Industry: from optimising rounds with a network of warning or level sensors; to

tracing supply chain flows• Automobile: from manufacturer's and rental companies' equipment... to supplying

fleet management systems for technical and sales vehicles• Health and daily life: from collecting and securely storing healthcare data... to

integrating connected objects in homes in order to improve daily life and build a better customer relationship

Supporting flagship initiativesCREA: Continuation of the project with CREA, in particular Orange's development of over 100 applications promoting CREA's work

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To go further

Orange in a nutshell

2016 Group achievements towards Essentials2020

Revenue € 40.9 bn

Adjusted EBITDA*

Capex

€ 12.7 bn

€ 6.97bn

38

Net debt / adjusted EBITDAtelecom

1.93 x

FY’16 yoy

FY’16 yoy

FY’16 yoy

FY’16 yoy

Group figures include 3 months of Orange Bankyoy : comparison with the same period of the previous year, on a comparable basis unless otherwise specified* see slide 28 for EBITDA adjustments

+0.6%

+€248m

+1.3%

+€159m

+3.0%

+€202m

-0.08x

Convergence, the bedrock of our commercial performance

39

3.3 m

9 m +10%yoy

Group customers

4GEurope

customers(including France)

ConvergentB2C

customers

FTTHcustomers

28 m

+75%yoy

263 m

+58%yoy

+0.7%yoy

Egypt

Focus on 2016 investments +57% yoy

40

FY 2016 Capex

FTTH homes connectable

(France, Spain, Poland, Slovakia,

Romania)

Rebranding

+3.0% yoy

Ivory Coast Tunisia Senegal Liberia

New 4G countries in 2016

Jordan SenegalSpainEgyptPoland

Belgium Morocco

184G countries

in 2016

Spectrumacquisition

Ivory Coast

41 Interne Orange

Vision and Strategy: a responsible governance support

•The Board of Directors presides over all decisions relating to the Group’s major strategic, economic, employment, financial or technological policies and monitors the implementation of these policies by the Management

•Principle of Balanced Representation betweenWomen and Men :

Board of Directors: : 6 women out of 15 Directors (March 2017)(2 out of the 7 independant directors)

Executive Committee: 4 women out of 12 members

•The Governance and Corporate Social and Environmental Responsibility Committee (CSER) met 7 times in 2016

(1)

12

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Thank you

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