oracle utility ccb
TRANSCRIPT
-
8/13/2019 Oracle Utility CCB
1/4
Copyright Oracle, 2012.. Oracle and/or its affiliates. All rights reserved.
Practices for Lesson 1: Introduction to Oracle Utilities Customer Care and Billing 01_OVERVIEW
Effective mm/dd/yy Page 1 of 4 Rev 1
Practices for Lesson 1:Introduction to OracleUtili ties Customer Care andBilling
Overview
-
8/13/2019 Oracle Utility CCB
2/4
Copyright Oracle, 2012.. Oracle and/or its affiliates. All rights reserved.
Practices for Lesson 1: Introduction to Oracle Utilities Customer Care and Billing 01_OVERVIEW
Effective mm/dd/yy Page 2 of 4 Rev 1
Practices for Lesson 1
Distribution
Job Title*
Ownership
The Job Title [[email protected]?Subject=Practices for Lesson 1: Introduction to OracleUtilities Customer Care and Billing: EDAG0001.doc] is responsible for ensuring this document isnecessary, reflects actual practice, and supports corporate policy.
Lesson Overview
This introductory chapter provides a high-level overview and explains the objectives of theOracle Utilities Customer Care and Billing Functionality For Implementers course. It also looksat the systems major features and the basic implementation steps needed to implement theapplication.
Objectives
By the end of this chapter, you will be able to:
Identify the objectives of this course
Identify the functional areas within the system
List the steps needed to implement the system
Describe the order in which control tables are set up
Course Objectives
This course will guide you through the major features of Oracle Utilities Customer Care andBilling as well as provide you with a conceptual structure on which to base further learning whenyou return to your own business environment. As your instructor leads you through the
necessary implementation procedures, you will get plenty of hands-on experience working withthe major features and processes of the system.
By the end of this course, you will understand how to configure Oracle Utilities Customer Careand Billing to support an implementation customer service and billing requirements.
The Systems Scope
Oracle Utilities Customer Care and Billing is a sophisticated accounts receivable system thatsupports the billing of diverse services. The following diagram illustrates the major componentswithin Oracle Utilities Customer Care and Billing.
-
8/13/2019 Oracle Utility CCB
3/4
Copyright Oracle, 2012.. Oracle and/or its affiliates. All rights reserved.
Practices for Lesson 1: Introduction to Oracle Utilities Customer Care and Billing 01_OVERVIEW
Effective mm/dd/yy Page 3 of 4 Rev 1
Conservation ProgramsLoansContract ManagementService Credits
Interval Billi ngSA RelationshipsDepositsBudgets
Credit & CollectionsAdjustmentsPaymentsRates
StatementsBillingMeter ReadingField Work
Device ManagementSales & MarketingCustomer Information - Utilities -
Reports
Config Lab
Archiving
BPA Scripts
Security
Conversion Tool
App licat ion Viewer
Batch Submission
ToDo Lists
Aud it Trai ls
Configuration Tools
- Integration -
Web Self ServiceCTI / IVR
XAI Tool
Notification & Workflow
Your instructor will explain each of the above components in details. The components that youuse will be dictated by your implementations requirements.
-
8/13/2019 Oracle Utility CCB
4/4
Copyright Oracle, 2012.. Oracle and/or its affiliates. All rights reserved.
Practices for Lesson 1: Introduction to Oracle Utilities Customer Care and Billing 01_OVERVIEW
Effective mm/dd/yy Page 4 of 4 Rev 1
The Implementation Steps
Because the system is sophisticated and customizable, there are a number of steps involved inrolling out and using your new system.
Determine CIS
Requirements
Customize The
System To Your
Requirements
Setup Control
Tables
Setup
Application
Security
Convert Data
From Existing
System
Use The System