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Beverage Freezer Operator Manual Model 5311 and 5711 Grindmaster-Cecilware 4003 Collins Lane, Louisville, KY 40245 USA Phone: 502.425.4776 Toll Free: 800.695.4500 Fax: 502.425.4664 Web: gmcw.com Email: [email protected] Model 5311 Safety Information .....................................2 Specifications ..............................................3 Installation ..................................................4 Accessory Installation .................................6 Operation and Adjustments ......................7 Cleaning and Maintenance......................12 Troubleshooting .......................................20 Parts Identification ...................................22 Parts Diagram and List .............................23 Spinner Hook-Up ......................................34 Refrigeration Diagram and Parts List ......35 Refrigeration Schematic (AC Units) .........37 Wiring Diagrams.......................................38 Thank you for purchasing this quality beverage freezer. For your safety and the safety of others, read all warnings and the operator manual before installing or using the product. Properly instruct all operators. Keep training records. For future reference, record serial number here: Table of Contents ©2016 Grindmaster-Cecilware Printed in USA 0516 Form # WH-335-02 Part # 390-00054 Grindmaster-Cecilware provides the industry’s BEST warranty. Visit gmcw.com for warranty terms and conditions. Model 5711

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Beverage FreezerOperator Manual

Model 5311 and 5711

Grindmaster-Cecilware4003 Collins Lane, Louisville, KY 40245 USA Phone: 502.425.4776 Toll Free: 800.695.4500Fax: 502.425.4664Web: gmcw.com Email: [email protected]

Model 5311

Safety Information .....................................2Specifications ..............................................3Installation..................................................4Accessory Installation .................................6Operation and Adjustments ......................7Cleaning and Maintenance......................12Troubleshooting .......................................20

Parts Identification...................................22Parts Diagram and List .............................23Spinner Hook-Up......................................34Refrigeration Diagram and Parts List......35Refrigeration Schematic (AC Units).........37Wiring Diagrams.......................................38

Thank you for purchasing this quality beverage freezer. For your safety and the safety of others, read allwarnings and the operator manual before installing or using the product. Properly instruct all operators.Keep training records. For future reference, record serial number here:

Table of Contents

©2016 Grindmaster-CecilwarePrinted in USA

0516 Form # WH-335-02Part # 390-00054

Grindmaster-Cecilware provides theindustry’s BEST warranty. Visit gmcw.comfor warranty terms and conditions.

Model 5711

2 Crathco® Models 5311 and 5711 Beverage Freezer

Safety InformationImportant Safety Information

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messagesthat follow this symbol to avoid possible injury or death.

For your safety and the safety of others, read all warnings and the operator manual before installing or using theproduct. DANGER: This term warns the user of imminent hazard that will result in serious injury or death.WARNING: This term refers to a potential hazard or unsafe practice, which could result in serious injury ordeath.CAUTION: This term refers to a potential hazard or unsafe practice, which could result in minor or moderateinjury.NOTICE: This term refers to information that needs special attention or must be fully understood.

WARNING• Product must be attached to a three wire 120V 20 AMP receptacle (export units - 230V 15 AMP).• Do not deform plug or cord.• Follow national and local electrical codes. • Do not use near combustibles.• Use only on a circuit load that is properly protected and capable of the rated load.• Always unplug unit from power supply before servicing or cleaning.• Note all warning labels on the freezer. If any warning labels are missing or damaged, replace themimmediately.• Risk of electrical shock. Disconnect power before servicing unit. Do not attempt any repairs unless themain power supply to the freezer has been disconnected. Contact Grindmaster-Cecilware Technical Servicefor service assistance.

FAILURE TO COMPLY RISKS PERSONAL INJURY, SHOCK HAZARD, FIRE, OR DAMAGE TO EQUIPMENT.

CAUTION• Hazardous moving parts. Do not operate unit with panels removed.

• Do not put objects or fingers in the dispense plunger.

• Read and understand the operating instructions in this manual thoroughly. Only allow properly trainedpersons to operate this machine.

• While operating, servicing, or cleaning, do not wear loose fitting garments or jewelry that could get caughtin the machine and cause a serious accident.

• Stay alert at all times during operation.

• Beverage freezers are heavy pieces of equipment. It is recommended that moving or lifting the unit bedone by two people to avoid injury.

NOTICE• Never connect to an overloaded circuit or to an extension cord, otherwise serious damage to the motormay result.• Do not operate freezer if any excessive noise or vibration occurs. Contact Grindmaster-Cecilware TechnicalService for service assistance.• Be certain machine is installed with adequate space for proper air circulation. (See installation section.)Failure to provide sufficient ventilation will reduce freezer performance and void equipment warranty.• Keep operating area clean.

Models 5311 and 5711 Beverage Freezer Crathco® 3

Specifications5311 5711

Dimensions 28-1/2”H x 13”W x 29”D 29-3/4”H x 18.5”W x 29”D(H x W x D) 72 cm x 33 cm x 74 cm 76 cm x 61 cm x 74 cm

(includes header box) (includes header box)Electrical 115V / 60Hz / 1 PH 208/230V / 60 Hz / 1 PH

Dedicated 20 Amp circuit Dedicated 20 Amp circuitCircuit NEMA 5-20R 6-20RDrive Motor 1/4 hp, Capacitor Start 1/2 hp, Capacitor StartCompressor 3/4 hp 1-1/2 hpCooling Air-cooled Air-cooledActual Weight 175 lbs (79.4 kg) 260 lbs (97 kg)Mix Hopper Capacity 5 gallons (19 liters) 5 gallons (19 liters)Freezing Cylinder Capacity 1-1/2 gallons (5.7 liters) 1-1/2 gallons (5.7 liters)Refrigerant See Serial Number Plate See Serial Number PlateRefrigerant Charge See Serial Number Plate See Serial Number PlateHigh Side (operating pressure) Approx. 275-350 psi Approx. 275-350 psiLow Side Approx. 35 psi (standard) to 32-40 psi

approx. 45 psi (w/ scraperblade auger)

Model 5711 shown

4 Crathco® Models 5311 and 5711 Beverage Freezer

Shipment Transit1. The freezer has been operated and tested

at the factory. Upon arrival the completefreezer must be thoroughly checked for anydamage which may have occurred in transit.

NOTICE: A Tip (N) Tell warning device is placed oneach shipping carton at the factory. If the indicator isred, the carton has been tipped in transit. (See FigureA.)

2. THE CARRIER IS RESPONSIBLE FOR ALLDAMAGE IN TRANSIT WHETHER VISIBLEOR CONCEALED. DO NOT PAY THEFREIGHT BILL until the freezer has beenchecked for damage. Have the carrier noteany visible damage on the freight bill. Ifconcealed damage or shortages are foundlater, advise the carrier within 10 days andrequest inspection. The customer must placeany claim for damage and/or shortage withthe carrier. Grindmaster-Cecilware cannotmake any claims against the carrier.

Removal from Carton and Pallet

CAUTION: Beverage freezers are heavy pieces ofequipment. It is recommended that moving or liftingthe unit be done by two people to avoid injury.

1. Remove staples or cut cardboard boxaround the stapled area.

2. Pull the cardboard box up off machine.3. Remove the Styrofoam packing and the

plastic bag.4. Remove both side panels with screwdriver.5. Use a ratchet with a 3 inch extension and a

7/16” socket to remove the shipping bolts(connecting the machine to the pallet)located on both sides of the frame bottomplate.

6. Supporting all four sides, lift machine upand place in appropriate area.

NOTICE: If equipped with spinner, do not lift unit upby spinner shaft. It will cause serious damage to spinner.

Installing Your Unit1. Place freezer in a location that allows

adequate space at each side and above for

proper air circulation. Minimum clearanceis: 6” (15 cm) on both sides 0” at back andopen above the freezer. (See Figure B.)

NOTICE: Failure to allow adequate ventilation willvoid the warranty and reduce freezer performance. NOTICE: Locating the unit in high ambienttemperatures (over 100°F / 37.8°C) will significantlyreduce the performance of your machine.

2. Place the self-sealing rubber pad (shippedwith the freezer) on a level counter that isstable and strong enough to safely supportthe freezer’s weight plus beverage productor if equipped with legs instead of pad,install legs by screwing them into the fourleg holes on the bottom of the unit. (Leg KitPart # W0890220 (4) 4” Legs (10 cm) Legs)

3. Place On-Off-Clean switch (toggle switchlocated underneath the electrical box) inOFF position.

4. The side panels should still be removed. Cutthe cable tie used to secure motor duringshipment. Make sure motor rocks freely.(See Figure C.)

Installation

Figure A

Figure B

Figure C

REMOVE CABLE TIE

Models 5311 and 5711 Beverage Freezer Crathco® 5

Installation (continued)Installing Your Unit (continued)

5. Review contents from hopper to make sureall parts are present:

* Optional items specified when the unit is ordered.

6. Install header by removing two screws fromthe electrical box cover. Carefully removeelectrical box cover. Place the header(transparency) between the clear andopaque plates (plastic lens). Slip theelectrical box cover back on to machine andreinsert the four screws. (See Figure D.)

7. Install the standard one piece carb tube byplacing it in the hole in the hopper.

8. Fill out Warranty Registration Card with therequested information and mail toGrindmaster-Cecilware.

9. Replace side panels.10. Assemble the dispense valve following the

instructions on page 14. The valve plunger,spring, and retaining pin come in the smallparts bag.

11. Connect the power cord to a properlygrounded, dedicated, 115V/20 Amp or 208-230V/20 Amp circuit (depending on the

voltage of the dispenser).

WARNING Do not alter or deform the plug in anyway! Altering or deforming the plug may causeelectrical shock, damage unit, and will cause seriouspersonal injury.

12. Remove the drip tray kit from the plasticbag. Separate the parts and remove theprotective coating. The drip tray is mountedon two screws that are located on the lowerfront of the freezer cabinet.

13. Place the key hole slot of the drip traysupport bracket on to these screws andtighten the screws.

14. Place drip tray onto drip tray surroundbracket.

15. Place the louvered drip tray insert into driptray.

Part # Description

390-00054 Manual

W0600073 Rubber Pad Sheet

W0600121 Merchandiser Installation Sheet

W0600012 MSDS Sanitizer Sheet

W0600159 Warranty Registration Card

Model Specific Drip Tray Kit

W0520094 Hopper Cover

W0480445 Valve Handle

W0631230 Valve Spring

* Carb Tube

* Dispense Valve Plunger

W0470076 Lubricant

W0631903 Sanitizer Packets

W0600058 Laminated Cleaning Instructions

W0600327 Seal Installation Instructions

Figure D

The freezer has several optional accessories that can beadded to the unit in the field to meet your application’sneeds.• Concealed Air Filter - Prevents dust from clogging

the condenser. Ideal for applications near beaches. Helps maintainmaximum air flow and optimum freezer performance.(See Figures E and F.) NSF approved. Part # W0890200 stainless steel;W0890208 black.

• Exposed Air Filter - Similar to concealed air filter.Not NSF approved. Part # W0890206. See Figure G.

• Spinner - Spinners are typically used inapplications that add flavoring to a frozen neutralbase product after it is dispensed. Allows operator to serve a wider variety of frozendrinks from one machine (e.g. hazelnut added tocappuccino). (See Figure H.)

1. Turn to "off" and unplug the freezer fromthe electrical power source.

2. Remove the white plastic plugs covering thethreaded holes on the right front panel(facing the freezer).

3. Remove the electrical box cover.4. Feed the spinner electrical wires through

the 7/8” (2.2 cm) hole in the spinnermounting bracket.

5. Feed these wires up through the 1/4” x 1/2”(0.6-1.3 cm) hole in the right side bottom ofthe electrical box.

6. Secure the spinner to the front of thefreezer with the long 1/4 x 20 screwsprovided. (See Figure H.)

7. Insert the screws through the front of thespinner bracket, then through the spinnerrear mounting bracket (making sure thatthe bracket flange is toward the left facingtoward the front of the freezer).

8. See the spinner-wiring diagrams to locatespinner wire connections.

6 Crathco® Models 5311 and 5711 Beverage Freezer

Spinner mounting bracket

Spinner

Mounting screws

Electrical box

Figure H

Figure E

Figure G

P/N: W0520101,COMES IN KIT #W0890220FILTER PANEL

INSTALL THE FILTERPANEL OVER THEEXISTING SIDEPANEL & RE-INSTALLSCREWS.

Figure F

SLIDE THE FILTER IN BEHIND THEFILTER PANEL, & IN FRONT OF THEEXISTING SIDE PANEL.TO CHANGE REMOVE, CLEAN, & ORREPLACE.

INSTALL THE FILTERPANEL OVER THEEXISTING SIDEPANEL & RE-INSTALLSCREWS.

P/N: W0631805FILTER

Accessory Installation

How to Operate1. Sanitize unit following the cleaning

instructions starting on page 12.2. Fill the mix storage hopper following the

instructions on page 14. Allow barrel to fillwith product to proper level, then insertcarb tube from parts bag in hole towardrear of hopper. (See Figure I.)

3. Turn power switch to “ON” position.4. Turn mode switch (rocker switch located

next to power switch) to freeze position.5. Allow product to freeze in barrel.

Compressor will turn off when product inbarrel reaches pre-set consistency.

6. To dispense product, pull down valvehandle and release when done.

7. If product consistency is not as desired,adjust per the instructions on page 11.

8. Refill mix storage hopper when “mix out”light is on.

9. Clean the unit regularly following localhealth codes.

10. Perform maintenance when necessary toincrease the life of the unit. See the chartin this manual for regular maintenanceschedule (page 17).

Mix Considerations - GeneralFreezing characteristics are affected by the amount ofsweeteners and solids in the mix. The amount ofsweeteners and solids is called BRIX. BRIX can bemeasured with an instrument called a refractometer. ABRIX reading of between 11 and 14 will provideoptimum freezer operation. Mixes with this BRIX levelwill freeze down to a smooth, uniform consistency.

Mixes with too high a BRIX level will take longer tofreeze down and will yield a soft, wet frozen product.Mixes with too low a BRIX level will have larger icecrystals and will have a tendency to dispense slowly. Note: Always take BRIX measurement using mix thathas been thoroughly blended, before it is frozen.Always allow frozen mix to thaw thoroughly beforetaking a reading.Alcohol content also affects product freezingcharacteristics. High alcohol content may prevent thefreezer from serving product at proper thickness.For maximum output capacity always pre-chill mixbefore adding it to the freezer. Pre-chilled mix givesthe freezer a head start on the freezing process andwill speed both initial freeze down and recovery time.Carburetor AssemblyYour new freezer uses a metering device, known as acarburetor, to feed the proper ratio of mix and air intothe freezing cylinder. For products such as dairy basedshake mixes, the proper mix to air ratio is generallyaccepted to be two parts mix to one part air. Thisproportion yields a finished product that is both tastyand profitable. At this ratio, one gallon of liquid mixwill yield a volume of one and one-half gallons offrozen product.The carburetor is a tube with a hole, or series of holes,bored through the side. It is located in the hopper andfits in a hole that leads to the freezing cylinder. Airflows into the freezing cylinder through the top of thetube and mix flows in through a smaller hole in theside of carburetor tube. The size of the mix inlet isbalanced with the viscosity (thickness) of the liquid mixand product draw rate, in such a way that the properamount of mix is fed into the freezer cylinder to blendwith air at just the right ratio. Mix viscosity varies bymix type, mix temperature, and mix age.

Mix Low FunctionThis model will sense when the mix is low in thehopper. The mix low light will illuminate continuouslyfor 2 minutes. After 2 minutes the light will begin toblink off and on for the next 8 minutes. The buzzer inthe mix out circuit is 2 minutes off and 5 seconds (or 5beeps) on for a total of 10 minutes. At the end of the10-minute time the buzzer is out of the circuit and thelight will illuminate fully again. After the 10-minutecycle the mix out safety function is activated makingthe unit inoperable. The machine is placed into thestandby mode to prevent any damage to the machinefrom running dry of product. The unit can be resetback to the freeze mode by simply adding mix into thehopper.

Models 5311 and 5711 Beverage Freezer Crathco® 7

Operation and Adjustments

Figure I

Carburetor

8 Crathco® Models 5311 and 5711 Beverage Freezer

Operation and Adjustments (continued)Mix Low Function (continued)

1. If the unit is low in mix or the unit shutsdown due to extended mix low condition(“Mix Low” safety function has activated),refill hopper with fresh product. The unitwill automatically revert back to its originaloperation mode.

2. If the mix low safety function has activateddisabling the unit, and the product has notbeen added for an extended period of time- verify the product is okay for re-use. If it isnot, use fresh product to restart the unit.Empty the unit of old product and followsanitizing and start up procedures.

Computing Overrun1. Weigh an empty cup.2. Weigh this cup filled to the top with liquid

mix, and subtract the weight of the cup.Note: Repeat this step only when changing mix

sources, as mix weight will vary slightlyfrom one supplier to another.

3. Draw a heaping cup of frozen product thatcontains no air pockets. Note: Use a spatulaor other device to help fill the cupcompletely. Avoid tamping the cup as thisartificially reduces overrun.

4. Use a straight edge to scrape off excessproduct flush with the rim of the cup andweigh the cup.

5. Subtract the cup weight and use theoverrun formula to determine overrun.

For Example:If a full cup of liquid mix weighs 23 ounces (0.652kg)and a full cup of frozen product weighs 15-1/2 ounces(0.439kg), then:

Note: Several companies manufacture scales thatautomatically read out the overrun for one-pintsamples. A scale of this type is a valuable tool andshould be part of any well-run operation. A trick is toplace the empty cup on the scale and zero it out first;this will then automatically eliminate the weight of thecup from the calculation.Overrun has a major impact on the size of the finishedfrozen portion. As the percentage of overrun (air in thefrozen product) increases, the size of the finishedportion also increases, yet the portion weight remainsthe same.For example, an increase from 25% to 50% overrun will

yield a 20% larger portion. Customers equate size withperceived value, so proper overrun will result inincreased customer satisfaction. Experiment withcarburetor settings to achieve optimum overrun andproduct quality with each mix. Some products such asCappuccino taste better with low overrun. Experimentwith different carburetor settings to find the idealcombination for each product.

Use of Stand-By SwitchThe "STAND-BY" switch allows the operator to retainoptimum product quality and conserve energy duringextended non-draw periods. The "Stand-by" modekeeps the mix in the hopper at a safe storagetemperature and allows the product in the freezingcylinder to return to a refrigerated liquid state.Switching back to "ON" quickly returns the product inthe freezing cylinder to proper serving consistency.At the start of the "STAND-BY" period:

1. Select the "STAND-BY" mode by movingthe mode switch to the middle position. Thefront panel "STAND-BY" light willilluminate.

At the end of the "STAND-BY" period:

1. Turn the switch to the "FREEZE" position bymoving the mode switch. The "FREEZE"light will illuminate.

2. When the freezer cycles off by reaching thedesired temperatures, you are ready to startserving.

IMPORTANT: The STAND-BY SWITCH should not be usedin lieu of cleaning and sanitizing procedures specifiedby local regulatory agencies.

Product TipsThe 5000 Series was designed to dispense a wide varietyof frozen beverages including smoothies, frozencappuccino, shakes, and frozen cocktails. Theseproducts can be served in consistencies ranging fromthin to fairly thick. For optimum long-term freezerreliability, it is recommended that product thickness notbe set too thick.

Two types of white plastic dispensing valve plungers areavailable. One style, part W0480462, is used to servethese thin to medium products such as cappuccino andcocktails and has one horizontal outlet slot. The otherplunger, part W0480463, is used to serve thickerproduct such as shakes and smoothies and has twohorizontal outlet slots. These plungers areinterchangeable.Over an extended period of time some products, suchas frozen cocktails that contain alcohol, have atendency to separate, or stratify. Separation of productin the mix storage hopper can result in frozen productquality inconsistency. Simply keeping the productstirred on a regular basis will eliminate this problem.

Weight of Weight ofLiquid Mix (Minus) Frozen Product x100 = Overrun

Weight of Frozen Product

23 - 15 1/2 x100 = 48.4% Overrun

15 1/2

Some of cappuccino or latte mixes contain dairyproducts which can spoil if not refrigerated. If thefreezer is to be turned off at night these products mustbe removed from the freezer. Contact your localhealth department regarding its regulations forproper mix handling and storage.

Consistency Control - OverviewThe “freeze” mode consistency setting adjusts thefrozen product thickness. In the “freeze” mode, as theliquid mix in the cylinder freezes, it becomes harder forthe motor to turn the dasher assembly. The controlboard senses the amount of energy that the drivemotor consumes as it rotates the dasher assemblythrough the product in the cylinder. The control boardwill turn the compressor and barrel solenoid valve offat the proper consistency. The drive motor willcontinue to run for 45 seconds after the compressor iscycled off. This is called the blending cycle. After theblending cycle is complete, the drive motor also is shutoff. The drive motor and compressor will run togetherat any time refrigeration is required in the barrel. Thecompressor will run independently for the hopper ifrequired. The hopper is controlled by temperature. Thethermistor will signal the board and the board will startthe compressor and open the hopper solenoid valve.

The unit will remain off until the timer in the controlboard (either 10 or 15 minutes dependent upon whichvalue is selected) restarts the drive motor. In this case,the drive motor will run for 45 seconds and, if norefrigeration is required, the drive motor will then shutoff. If refrigeration in the barrel is required, the freezecycle is repeated as well as the blending cycle. The unitwill also restart the drive motor if the plunger is raised.The plunger switch will start the drive motor andremain on as long as it is held open. After the plungeris closed, the drive motor will continue to run for 45seconds. The compressor will start, and barrel solenoidvalve will open. If refrigeration is required during thistime, the freeze cycle and blend cycle will follow.

In the “standby” mode, the control board senses thetemperature of the product in the barrel. The drivemotor is cycled on time only. It will operate for 2minutes ON then 18 minutes OFF as long as it is in“standby”. The compressor and drive motor are cycledindependently for the barrel in the “standby” mode.Once the barrel thermistor signals to the board, theboard will start the compressor and the barrel solenoidvalve will open as refrigeration is required. It willcontinue to run until satisfied. The plunger switch isdisabled and the drive motor will not start when theplunger is opened. The hopper is still controlled bytemperature. If the thermistor signals a raise intemperature, the compressor will start and the hoppersolenoid valve will be opened. It will continue to rununtil satisfied. In the “clean” mode, the drive motor

will run continuously. (The compressor will not run inthe “clean” mode.) This is for emptying out product forcleaning purposes.

There are eleven (11) lights on the circuit board thatindicate the following: (See Figure J next page.)

BARREL (D1) - Illuminated when the freezing cylinder(barrel) has achieved the pre-set temperature in the"Standby" mode.

HOPPER (D2) - Illuminated when the hopper hasachieved the pre-set temperature in the "Standby"mode.

WASH (D3) - Illuminated when the mode switch is inthe wash or "Clean" position.

FREEZE (D4) - Illuminated when the mode switch is inthe "Freeze" mode.

DISPENSE (D5) - Illuminated when the dispensing valveis open, calling for both the compressor and drivemotor to operate.

GREEN CONSISTENCY (D6) - Off when the motor andcompressor are off. Illuminated when the compressorand dasher are bringing product to preset consistency.Blinks as preset consistency is achieved and then goesout.

RED CONSISTENCY (D7) - Blinks as preset productconsistency is approached. Glows steadily when presetconsistency is achieved and then goes out.

COIL (D8) - Compressor contactor energized.

COIL (D9) - Drive motor coil energized.

COIL (D10) - Hopper refrigeration solenoid coilenergized.

COIL (D11) - Freezing cylinder refrigeration solenoidcoil energized.

Models 5311 and 5711 Beverage Freezer Crathco® 9

Operation and Adjustments (continued)

10 Crathco® Models 5311 and 5711 Beverage Freezer

Operation and Adjustments (continued)

Figure J Electronic Control Board

D5D4 D3

D1

WA

SH

DISPEN

SE

FREEZE

CO

LDER

BA

RR

ELT1

T2

D8 D11D10 D9

D7 D6

BUZZER OFF

CO

LDER

HO

PPERC

OLD

ER

BUZZER ON

D2

CONSISTENCY

Models 5311 and 5711 Beverage Freezer Crathco® 11

Consistency Adjustment

CAUTION: Shock hazard. The folllowingadjustments require removal of the electrical box coverand should be made by a qualified service technician.

1. Remove the front electrical box cover byremoving the two screws. (See Figure K.)

2. If the product in the cylinder has beenfrozen for more than 30 minutes, draw out16 ounces (1/2 liter) before checkingconsistency.

3. Turn the consistency control knob, locatedat the top center of the circuit board,clockwise to achieve a colder setting orthicker product or counter-clockwise toachieve a less cold setting or less thickproduct. (See Figure J.)

NOTICE: This control setting is very sensitive, soalways make small adjustments. If you visualize thiscontrol as a clock face, with the adjuster set all the waycounter-clockwise it would be 5:00. The recommendedsetting is 7:00 which is the warmest setting for themachine. A one-hour change will make a noticeabledifference in product consistency.

4. When making adjustments to a thicker(colder) setting, dispense approximately 16ounces (1/2 liter) of product and recheckconsistency after the compressor has cycledoff.

5. If the consistency is still not correct, repeatsteps 2 and 3.

"Standby" - Freezing Cylinder TemperatureAdjustment

CAUTION: Shock hazard. The folllowingadjustments require removal of the electrical box coverand should be made by a qualified service technician.

1. Remove the front electrical box cover. (SeeFigure K.)

2. For a colder setting, turn the "Barrel"control adjuster, located at the top left of

the circuit board, counter clockwise. (SeeFigure J.)

NOTICE: This control setting is very sensitive, soalways make small adjustments. If you visualizethis control as a clock face, a one-hour changewill make noticeable difference in freezingcylinder product temperature. Therecommended setting is 11:00.

Hopper Temperature Adjustment

CAUTION: Shock hazard. The folllowingadjustments require removal of the electrical box coverand should be made by a qualified service technician.

1. Remove the front electrical box cover.2. For a colder setting, turn the "Hopper"

control adjuster, located at the top left ofthe circuit board, counter clockwise. (SeeFigure J.)

NOTICE: This control setting is very sensitive, soalways make small adjustments. If you visualize thiscontrol as a clock face, a one-hour change will make anoticeable difference in hopper product temperature.The recommended setting is 10:00.NOTICE: Some models will have a built in feature (inthe freeze mode) that will make the machineinoperable if the mix gets low and is not refilled afterten minutes. (The normal sequence is five beeps everytwo minutes for a total of ten minutes, shut downoccurs until the unit is refilled). These models will alsohave a forty-five second dasher run time after thecompressor turns off.

Figure K

Location of electroniccontrol board

Operation and Adjustments (continued)

12 Crathco® Models 5311 and 5711 Beverage Freezer

Cleaning and MaintenanceCleaning and sanitizing frequency must be followed inaccordance with state and local health departmentregulations.

NOTICE: Each time the freezer is fully disassembled,all food zone freezer components must be thoroughlywashed and sanitized using procedures recommendedby the local health department. In lieu of local healthdepartment recommendations, use a threecompartment sink; one compartment to wash parts indetergent, one compartment to rinse, and one tosanitize.

Drain and Rinse1. If the freezer is empty, proceed to Disassembly

and Cleaning. If there is product in the freezer,turn the mode switch to “CLEAN”. It isrecommended to schedule cleaning whenproduct in the hopper is low to minimizeproduct loss.

2. On freezers using the optional electric pumpand tank assembly and optional Remote FillControl, turn the switch on the Remote FillControl to "OFF" and unplug the pump.

3. On freezers using the optional Remote FillControl and Proportioning Pump, turn offwater to the proportional pump by operatingthe water valve next to the inlet pressureregulator.

4. Open the front dispensing valve and drain allproduct from the freezer. Close the dispensingvalve and turn freezer to “OFF”.

NOTICE: Use approximately 2½ gallons (10 liters)of cool water to rinse product out of freezer. 5. Remove the carburetor tube and pour water

into the storage hopper. Allow the water to fillthe freezing cylinder.

6. Turn the panel switch to “CLEAN” for 5 minutes.7. Open the dispensing valve and drain the water

from the freezer.

Clean-In-Place Procedure (Daily Cleaning)This equipment has been approved for a Clean-In-Placeprocedure that does not require complete disassemblyon a daily basis. The unit still requires regular completedisassembly for cleaning and sanitizing. To perform theC-I-P procedure, follow the instruction below:Empty and Disassemble

1. Empty any product in the machine and turn themain switch to “OFF”.

2. Disassemble the dispensing valve assembly. Pullout valve handle retaining pin while supportingthe valve plunger from the bottom (Figure M).Push up on the valve plunger and remove thestainless handle (Figure N.). Slide the valveplunger and spring downward to remove(Figure O). Remove the O-rings from theplunger assembly and back of the dispensingvalve body. (See Figure L.)

NOTICE: The best way to remove an O-ring is to firstwipe off all of the lubricant using a clean paper towel.Pinch the O-ring upward with a dry paper towelbetween your index finger and thumb. When a loop isformed in the O-ring, roll it out of the groove with yourother thumb. Always remove the O-ring farthest fromthe end of the plunger first. Be careful not to pull ortug excessively on O-rings. O-rings can be distorted whichwill deteriorate sealing performance.(See Figure L.)

Figure M Remove Pin Figure N Remove Handle Figure O Remove Plunger andSpring

Figure L Ring Removal

Models 5311 and 5711 Beverage Freezer Crathco® 13

Cleaning and Maintenance (continued)Clean-In-Place Procedure (Daily Cleaning) cont.Cleaning Carburetor, Dispensing Valve, andPlunger Assembly

3. Take all components to the cleaning area.4. Carefully inspect the O-rings for cracks, chips, or

cuts and replace if necessary.5. Prepare 1 gallon (3.8 liters) solution of hot tap

water and common dishwashing detergent.6. Thoroughly wash all parts including handle, pin,

valve plunger, spring, carburetor assembly, andall O-rings in detergent solution.

7. Use a medium sized brush to clean the bottomof the valve body and the inside of the plungerbore with detergent solution taking care toremove any remaining lubricant. (See Figure P.)

Sanitizing Carburetor and Valve Components

8. Re-assemble carburetor assembly installing thetwo “O” Rings at the bottom of the carb tube.(See Figure Q.)

9. Place the carburetor assembly in the bottom ofthe hopper. (See Figure R.)

10. Replace “O” Rings on valve plunger and layplunger assembly on a clean piece of papertowel.

11. Prepare a minimum of 4 gallons (15 liters) ofsanitizing solution following the manufacturer’sinstructions.

12. Dip the medium sized brush (supplied) into thesanitizing solution and sanitize the inside boreof the dispensing valve. (See Figure P.)

13. Place a small amount of sanitary lubricant ontoa piece of clean paper towel.

14. Use a clean piece of paper toweling to pick upthe small end of the valve plunger assembly.Apply the lubricant on the other piece of papertowel to the O-rings on the valve plungerassembly. (See Figure S.)

15. Slide the valve plunger spring over the smallend of the valve plunger and, using anotherclean piece of paper towel, pick up the valveplunger at the outlet end and insert plungerand spring into the valve body. (See Figure T.)

16. Push up on the valve plunger and insert thestainless steel handle. (See Figure U.)

17. Insert the dispensing valve handle retaining pin.(See Figure V.)

Figure S Lubricate Plunger

Figure T Installing Plunger andSpring

Figure U Insert Valve Handle Figure V Insert Retaining Pin

Figure Q Carb TubeFigure P Clean Valve Body

Figure R Insert Carb Tube

14 Crathco® Models 5311 and 5711 Beverage Freezer

Cleaning and Maintenance (continued)Clean-In-Place Procedure (Daily Cleaning) cont.

Sanitizing and Refilling18. Pour sanitizing solution into the mix storage

hopper and allow the solution to fill freezingcylinder. Use a large brush (supplied) to sanitizeall hopper surfaces. (See Figure W.)

19. Turn Main Panel switch to “CLEAN” and allowfreezer to run for 20 minutes.

20. Open dispensing valve and drain solution.Allow the auger to push remaining sanitizer outof the freezing cylinder.

21. Place a small amount of sanitary lubricant ontoanother piece of clean paper towel. (See FigureX.)

22. Use a clean piece of paper towel to pick up thelarge end of the carburetor from the bottom ofthe hopper, taking care not to touch thesanitized carburetor with your bare hands.

23. Apply the lubricant on the other piece of papertowel to the two “O” Rings on the bottom ofthe carburetor assembly. (See Figure X.)

24. Place the lubricated carburetor assembly on aclean piece of paper towel.

25. Use either fresh product or mix new productaccording to manufacturer’s instructions.

26. Fill mix storage hopper with product.27. Open dispensing valve. Pour product into the

hopper and allow this product to chase out anyremaining sanitizer.

28. Watch the product flowing out of thedispensing valve and close the valve when thesanitizer remaining in the cylinder has beenpurged by the new mix.

29. Use a clean piece of paper towel to insert thesanitized carburetor assembly into the hopperinlet hole. (See Figure Y.)

30. Fill mix storage hopper with fresh product.31. Turn Main Panel switch to “ON”. Allow

approximately 20 to 30 minutes for the freezerto reach proper consistency.

Cleaning Following Complete Disassembly of UnitDisassembly

1. Remove knobs and carefully remove the frontdispensing valve assembly.

2. Disassemble the dispensing valve assembly byremoving the retaining pin, pushing up on theplunger assembly and pulling out the handle.This will allow the plunger assembly, completewith O-Rings, to be removed as a unit. Removethe spring. Remove the O-Rings from theplunger assembly and back of the dispensingvalve body. (See Figure Z.)

Note: When cleaning plunger, take care not to dislodgeembedded magnet. (Only for Model 5711.)

Figure W Sanitize Hopper

Figure X Lubricate Carb Tube

Figure Y Carb Tube

Figure Z Exploded View of Dispensing Valve

Cleaning Following Complete Disassembly ofUnit (cont.)

NOTICE: The best way to remove an O-ring is to firstwipe off all of the lubricant using a clean paper towel.Pinch the O-ring upward with a dry paper towelbetween your index finger and thumb. When a loop isformed in the O-ring, roll it out of the groove with yourother thumb. Always remove the O-ring farthest fromthe end of the plunger first. Be careful not to pull ortug excessively on O-rings. O-rings can be distorted andwill deteriorate sealing performance.(See Figure AA.)

NOTICE: Carefully inspect the O-Rings and replace ifnecessary.

3. Remove the dasher assembly from inside thefreezing cylinder taking care to avoid damagingthe rear seal assembly at the back of thefreezing cylinder. Disassemble the dasherassembly by removing the stator rod and frontand rear stator rod bearings. (See Figure BB)

4. Remove stationary portion of the shaft sealassembly from the back end of the freezercylinder. This is accomplished by reaching intothe cylinder and pulling seal out with yourindex finger. (See Figure CC.)

5. Slide the rotary seal off the the auger shaft.Inspect both seal components carefully for nicksor cracks. Replace seal if defective.

NOTICE: To prevent leakage, both surfaces of the sealmust be smooth with no chips or cracks.

Wash, Sanitize and Dry

6. After disassembly, thoroughly scour each partof the freezer in a warm mild detergentsolution, including the inside of the freezingcylinder and the mix storage hopper. DO NOTWASH COMPONENTS IN A DISHWASHER. Rinseeach part with clear water. Prepare a minimumof 3-1/2 gallons (13 liters) of sanitizing solutionfollowing the manufacturer's instructions. Dipor wipe each part in sanitizing solution andallow them to dry on clean paper towel.

7. The exterior of the freezer should be cleaned asneeded with a cloth towel.

NOTICE: Coarse rags, abrasive cleaners, andexcessive force can damage and/or scratch thesurfaces of the freezer.Reassembly8. Wet the inner rubber lip of the rotary portion

of the seal and the back end of the auger shaftwith water. Slide rotary portion of assemblyonto the auger shaft, RUBBER FIRST, with thesmooth sealing surface toward the back of theauger. (See Figure DD.)

9. Insert the stationary portion of the seal into thegrooved rubber boot with the polished surfacefacing out (forward). Lubricate the groovedexterior portion of the boot and insert itstraight back into recess at the back of thefreezing cylinder, RUBBER FIRST. (See Figures EE& FF.)

NOTICE: If the circular portion of the seal is white,make sure that the groove is toward the rubber (backof freezer).

Models 5311 and 5711 Beverage Freezer Crathco® 15

Cleaning and Maintenance (continued)

Figure CC Removal ofstationary half of seal

Figure AA Ring Removal

Figure DD Reassemble rotary portion of seal as shown

Figure EE Installing thestationary portion seal

Figure FF Seal Assemblyinstalled correctly

Figure BB Dasher Assembly

Cleaning Following Complete Disassembly ofUnit (cont.)10. Reassemble the dasher assembly, as shown in

Figure GG. Insert the larger front and smallerrear white plastic bearings into dasher, thenslip in the stator rod. Attach scraper blades.Carefully and slowly guide the auger intothe freezing cylinder taking care not todamage the seal assembly. Turn auger shaftuntil it engages the square drive coupling.

11. Reassemble the dispensing valve assembly asshown in Figure HH. Thoroughly wash andsanitize all components. Lubricate the insidebore of valve body with a thin film of foodgrade sanitary lubricant. Reinstall the O-Ringson the plunger assembly and lubricate theentire plunger. Reassemble the valve andreplace the retainer pin. Inspect and lubricatethe large O-Ring and refit it into the rear of thevalve assembly. Install the valve assembly onthe front studs and tighten knobs until they arefinger tight. Do not use tools to tightenknobs.

12. Disassemble the carburetor assembly andremove the O-Rings.Wash and sanitize all parts.

13. Reinstall and lubricate the O-Rings. (See FigureII.)

Sanitizing and Refilling14. Prepare a minimum of 3-1/2 gallons (13 liters)

of sanitizing solution following themanufacturer's instructions.

15. Pour sanitizing solution into the mix storagehopper and allow the solution to fill freezingcylinder. Use a brush to clean the hopper sidesand bottom.

16. Turn Main Panel switch to "CLEAN" and allowfreezer to run for 5 minutes.

17. Open dispensing valve and drain solution. Turnfreezer to "CLEAN" for a few seconds to allowthe auger to push remaining sanitizer out ofthe freezing cylinder.

18. If you are using a concentrated product, mixthe product according to the manufacturer'sinstructions.

19. Open dispensing valve. Pour product into thehopper and allow this product to chase out anyremaining sanitizer. Watch the product flowingout of the dispensing valve and close the valvewhen the new mix has purged the sanitizerremaining in the cylinder.

20. Sanitize and install the carburetor. (Figure R).Refill mix hopper.

21. Turn Main Panel switch to "ON". Allowapproximately 20 to 30 minutes for the freezerto reach proper consistency.

16 Crathco® Models 5311 and 5711 Beverage Freezer

Cleaning and Maintenance (continued)

Figure GG

Figure HH

Figure II

Standard carbtube

Low overruncarb tube

Models 5311 and 5711 Beverage Freezer Crathco® 17

Cleaning and Maintenance (continued)Maintenance

WARNING: Disconnect power for maintenance. Do not attempt to perform maintenance on the freezeruntil electrical power has been disconnected.

Suggested Daily Maintenance1. Clean, lubricate, and sanitize the freezer following guidelines.2. Clean the exterior of the freezer using a soft wet cloth. (Wipe down spinner if attached.)3. Empty drip tray.Suggested Weekly Maintenance1. Clean, lubricate, and sanitize the freezer following guidelines in Cleaning and Maintenance.2. Clean the exterior of the freezer using a soft wet cloth.Suggested Annual Maintenance1. Disconnect electrical power.2. Clean condenser.3. Remove dispensing valve assembly and replace all O-Rings.4. Remove dasher assembly, inspect stator bearings and replace shaft seal set.5. Remove rear panel and inspect "V" belt.6. Inspect the drive shaft square hole for wear (rounding-out).7. Check drive shaft and motor shaft bearings for excessive wear.8. Reinstall side and back panels.9. Re-connect power supply.Parts Replacement Schedule

Part

Description

Every 3

Months

Every 6

MonthsAnnually

Quantities to

be Replaced

Shaft SealInspect & replace if

necessary1

Drive Shaft Inspect & replace if

necessary1

Drive Belts Inspect & replace if

necessary1

Scraper blades on dasher

(if equipped)Inspect & replace if

necessary2

Square cut O-ring on valve

body/face plate Inspect & replace if

necessary1

Front stator flange bearing Inspect & replace if

necessary1

Rear stator flange bearing Inspect & replace if

necessary1

Dispense valve O-ringsReplace

Thick Product Plunger:

2

Standard Product

Plunger: 3

Carb tube O-ringsReplace 2 or 3

Cleaning brush Inspect & replace if nec-

essary1

CondenserInspect & clean

if necessaryMaximum 1

Refer to the Crathco Parts Price List when ordering the above parts.

Preventative Maintenance Procedure(Every 6 to 12 Months)A preventative maintenance visit should be performedevery 6 to 12 months depending on the usage andenvironment where the unit is placed. (Ex. seasonalmachines - once before season, year round machines -twice per year). The following procedures should beperformed during a preventative maintenance visit.This does not take the place of daily care and cleaningprocedures as described by local health codes and themanual. PM kit #W0890157 contains the standardreplacement parts needed for preventativemaintenance including O-rings, standard seal kit, statorbearings, and drive belt. One kit is required for eachbarrel receiving maintenance. Units with a coconut oilproduct seal should order all parts separately. Unitswith scraper blade dasher will require the scraperblades be ordered separately.

• Verify ventilation is adequate (Air-cooled units:6” (15 cm) minimum on both sides, open attop, and as far as possible from dust sources;Water-cooled units: 0” on both sides, 3 - 6” (7.6- 15 cm) at rear of unit and open at top).

• Verify adequate water flow and drainconnections on water-cooled versions.

• Check product temperature and consistency forproper setting (refer to product manufacturer’srecommendation) - adjust if necessary. Whereequipped, be sure to check the temperature inboth the hopper and cylinder.

• Ensure product is being mixed properly and iswithin specification (check brix - most productsshould be around 13% - refer to food productmanufacturer’s recommendations for exactrecommended brix).

• Check for any leaks.

• Empty product from the unit. Disassemble unitcompletely (as if for cleaning).

• Clean and sanitize all disassembled partsfollowing the cleaning instructions in themanual.

• Clean and sanitize hopper, freezing cylinder,and splash zones on the machine.

• Check condition of all panels and lids - replaceif necessary.

• Check dasher scraper blades for wear ifequipped - replace once per year minimum.

• Check dasher for signs of wear - replace ifnecessary. Verify alignment when replacing.

• Check valve body gasket for wear - replaceonce per year minimum.

• Check valve body knobs (used to hold valve

body in place) - replace if necessary.

• Check condition of shaft seals and statorbearings - replace once per year minimum.

• Inspect drip cup at back end of freezingcylinder for signs of seal leakage.

• Replace O-rings on hopper float (wherenecessary), dispense valves, and carb tubes(lubricate).

• Lubricate parts where appropriate (dispensevalve O-rings, carb tube O-rings, rubber bootof stationary shaft seal). Lubricate with FDAapproved food grade lubricant.

• Re-assemble unit and sanitize hopper andfreezing cylinder by running CLEAN cycle.

• Clean and sanitize spinner if equipped.

• Check operation of merchandiser and modelights - replace light bulbs if necessary.

• Clean reusable filter if equipped. Checkcondition of filter and replace if necessary.

• Clean condenser.

• Inspect the drive shaft and motor shaftbearings for excessive wear (drive shaft holerounding out) - replace if necessary. Verifyalignment when replacing.

• Check V-belt tension (should be 1/2” - 5/8” or1.3 - 1.6 cm) and verify all set screws aretightened - adjust if out of range. Replace beltonce per year minimum.

• Verify compressor operation and freezercontroller operation.

• Check electrical connections (outlet should beproperly grounded with amperage capacityequal to or over the amperage specified on theserial tag).

• Check condenser fan operation and clean fanblades if necessary.

• Review proper periodic care and cleaninginstructions (disassembly, cleaning, sanitizing,lubrication, and re-assembly) with storepersonnel. Train store personnel to followproper procedures (stress importance of storelevel maintenance i.e. lubrication, filtercleaning, etc.).

• Make sure store personnel have appropriatesupplies (lubricant, cleaning brushes, andsanitizer) to care for machine.

18 Crathco® Models 5311 and 5711 Beverage Freezer

Cleaning and Maintenance (continued)

Models 5311 and 5711 Beverage Freezer Crathco® 19

Cleaning and Maintenance (continued)How to Clean Condenser (Air-Cooled Unit Only)NOTICE: Loss of refrigeration efficiency will result ifcondenser is allowed to become dirty. Excessivecompressor run time or loss of capacity is a goodindication that the condenser needs to be cleaned.

1. Disconnect electrical power.2. Remove side panels.3. Place a damp towel over the side of the

condenser opposite the fan motor.4. Using compressed air or CO2, blow out dirt

from the fan side of the condenser. Analternate cleaning method is to use acondenser brush and vacuum cleaner.

CAUTION: Procedure can create a loud noise. Usehearing protection.

How to Clean Exposed Filter 1. Slide exposed filter out of the rails by pulling

forward on the filter. It is recommended toremove the filter by using the palm of yourhand and applying even pressure to the face ofthe filter.

2. Clean filter with liquid soap and water.3. Soak filter for 15 minutes.4. Rinse filter with heavy stream of water,

opposite the direction of air flow. Allow filterto dry.

5. Slide the filter into the rails until the filtercontacts the stop on the top rail.

How to Clean Concealed Filter 1. For concealed filters, lift lid and pull up on

filter tab to remove filter.2. Clean filter with liquid soap and water.3. Soak filter for 15 minutes.4. Rinse filter with heavy stream of water,

opposite the direction of air flow. Allow filterto dry.

5. Slide filter into top of filter cover with removalclip up and the air flow arrows facing theexisting panel.

How to Adjust Belt

CAUTION: Unplug the machine beforeperforming any adjustments. This proceduremust be done by a qualified technician.

Check the belt tension. The proper belt deflection is1/2” (1.3 cm) over all. If the deflection is more than 1/2”(1.3 cm) the motor will need to be lowered. If thedeflection is less than 1/2” (1.3 cm), the motor will needto be raised. Follow this procedure to adjust the motorto achieve proper belt tension. (See Figure JJ.)

1. Unplug the machine and remove both side andthe rear panels.

2. Locate the motor flange bearings

(#W038.0009). These are the pillow blockbearings that hold the motor to the cradle. Themotor is double shafted and the shaft extendsthrough a bearing on each end. The bearing isheld to the motor cradle by two allen bolts oneach bearing.

3. Loosen the allen bolts on each bearing. Do notloosen the set screws that hold the bearingcollar to the motor shaft.

4. Lower the motor or raise the motor as needed.The motor must be kept level from front toback. Do not lower or raise only one end of themotor. This will result in excessive belt wearand belt noise.

5. Align the motor pulley with the top pulley ifneeded. Tighten all four allen bolts down.

NOTICE: The motor pulley should be in alignmentwith the large (driven) top pulley. Use a straight edgealong the top pulley.

6. If the pulleys are not in alignment, remove thesetscrew from the motor pulley and moveeither in or out as needed.

7. Reinstall the setscrew. Use non-permanent loc-tite on the setscrew and tighten it back downon the motor shaft. Be sure the setscrew istightened down flat on the motor shaft.

8. Reassemble and return the unit back intoservice.

Figure JJ

BELT TENSION SHOULD BE1/2” - 5/8”

(1.3 - 1.6 cm)

Freezer problems originate from three sources - improper operation, mix problems, or mechanical malfunction. Always check for improper operation and mix problems first, as they are the most common cause of mostequipment problems.

CAUTION: Always disconnect power before attempting any maintenance procedures.Only a qualified service technician should perform electrical and mechanical adjustments or repairs.

Troubleshooting

20 Crathco® Models 5311 and 5711 Beverage Freezer

PROBLEM POSSIBLE CAUSE SOLUTIONFreezer will not run or freeze down • Freezer not plugged in • Plug in machine

• Circuit breaker tripped or fuse • Reset breaker or replace fuseblown• Freezer in "CLEAN" position • Switch to "FREEZE"• Dasher or scraper blades not • Install dasher and bladesinstalled• Obstructed condenser air flow • Allow 6” (15cm) on sides• Freezer in "Stand‐by" mode • Switch to "FREEZE"• (Model 5511) High pressure safety • Clean condenser, check for 6" airswitch tripped. clearance on each side of unit

Product too soft • Improper consistency control • Re‐adjust consistency controlsetting• Mixed soft, no overrun • Drain and refill with fresh mix• Carburetor set incorrectly • Re‐adjust carburetor• Extended non‐draw period • Use STANDBY during slow

business periodsImproper product taste • Mix spoiled • Check date code, use only

fresh mix• Used rerun/leftover mix • Use only fresh mix• Frozen product too fluffy and • Draw out 1 quart (1 liter),icy (Product frozen too long, dispose of product. Allowlow draw) product to refreeze

Frozen product too stiff, or freezer • Consistency control set too firm • Re‐adjust consistency controlruns continuously • Dispensing valve not fully • Close valve, lubricate properly

closedFrozen product not dispensing • Power switch OFF • Turn Power Switch to ON

• Insufficient mix in storage • Refill storage hopperhopper, light on, beeper• Carburetor in off position, • Set carburetor to proper holebetween holes size• Carburetor inlet hole clogged • Unclog carburetor• Foam buildup, liquid mix cannot • Remove foam from hopperfeed properly using sanitized utensil• Drive belt broken or off of pulley • Replace or repair• Machine in STAND‐BY mode • Set switch to FREEZE

Liquid coming out of drain tube, • Worn, defective, or improperly • Replace and lubricate perfront of freezer installed seal manualExcessive dispensing valve leakage • Worn or defective O‐Rings • Replace and lubricate at each

cleaningScraping sound during freeze • Frozen product scraping off of • Normal sound during freezedown cylinder walls down, goes away when product

is frozen to proper consistency

Freezer problems originate from three sources - improper operation, mix problems, or mechanical malfunction. Always check for improper operation and mix problems first, as they are the most common cause of mostequipment problems.

CAUTION: Always disconnect power before attempting any maintenance procedures.Only a qualified service technician should perform electrical and mechanical adjustments or repairs.

Models 5311 and 5711 Beverage Freezer Crathco® 21

If you still need help, call Grindmaster-Cecilware Technical Service Department, (502) 425-4776 or (800) 695-4500(USA & Canada only) (Monday through Friday 8 AM - 6 PM EST). Please have the model and serial number readyso that accurate information can be given.Prior authorization must be obtained from Grindmaster-Cecilware for all warranty claims.Grindmaster-Cecilware provides the industry’s BEST warranty. Visit our website at GMCW.com forwarranty terms and conditions.

Troubleshooting (continued)

PROBLEM POSSIBLE CAUSE SOLUTIONClicking sound from electrical box • Low voltage • Connect freezer to dedicated

circuit of proper rating• Extension cord or improperly • Connect freezer directly tosized electrical wire power source using properly

sized wiringMerchandiser light flickers when • Low voltage • Connect freezer to dedicatedfreezer cycles circuit or proper ratingThumping sound from inside • Worn drive belt • Replace beltfreezer

22 Crathco® Models 5311 and 5711 Beverage Freezer

Parts Identification

1

2

Ro

ug

h S

ide

of C

era

mic

Sm

oo

th

Sh

iny S

ide

CH

EC

K L

IST

PA

RT

S ID

EN

TIF

ICA

TIO

N

Co

co

nu

t Oil S

eal (W

0340210) a

nd

Sta

nd

ard

Seal

(W0340201) in

clu

de 1

, 2, &

 3.

(W0430026)

Scra

per B

lad

e D

ash

er (W

0430089)

(W0631230)

Use w

ith s

cra

per b

lad

e d

ash

er

17b

Op

tion

al lo

w o

verru

n

Carb

ure

tor

W0472060

Models 5311 and 5711 Beverage Freezer Crathco® 23

Parts Diagram and ListExploded View Model 5311

Item Part Number Description Item Part Number Description1 W0110002 Valve Stud 44 W0520094 Hopper Cover Black5 W0210171 Frame Assembly 48 W0480445 Valve Handle10 W0520063 Stainless Steel Rear Panel 49 W0480450 Valve Body22 W0520064 Stainless Steel Side Panel Left 58 W0572286 Electrical Box Cover23 W0520065 Stainless Steel Side panel Right 61 W0572340 Electrical Box Assembly25 W0340022 213 O-Ring 100 W0630711 Valve Knob27 W0340058 Barrel Gasket 107 W0650913 Circuit Board30 W0340210 Seal Set Standard 120 W0212081 Base Assembly32 W0389001 Modified Flange Bearing 121 W1431084 Scraper Blade33 W0430024 Blind Flange Bearing 137 W0472064 Drip Pan Bracket34 W0430028 Stator Rod Weldment 138 W0472063 Drip Pan Insert35 W0430032 Stator Flange Bearing 139 W0472062 Drip Pan Form36 W0430089 Scraper Dasher 140 W0631631 Plastic Drip Pan (white)37 W0450008 Pulley (10 inch) 141 W0631632 Plastic Drip Pan (black)38 W0450209 Drive V-Belt 142 W0670007 Sound Insulation39 W0451067 Drive Shaft

Optional X-large drip

pan for units with

spinners

Optional Dasher Part #0430026

Optional Thick Product plunger

24 Crathco® Models 5311 and 5711 Beverage Freezer

Parts Diagram and List (continued)Exploded View Model 5711-B

Item Part Number Description QTY Item Part Number Description QTY1 W0151029 Stock Assy,5711-B 1 17 W0520094 Hopper Cover Single 12 W0450053 PULLEY, 10" W/ 1" BORE 1 18 W0520080 Rear Panel 3312 13 W0450211 Belt,V,49" 1 19 W0520137 Panel, L. H. Side 5711 14 W0480450 Valve Body 1 20 W0520136 Panel, R.H. Side 5711 15 W0340058 Barrell Gasket 1 21 W0430089 Dasher, Scraper 16 W0340055 Valve Square Cut O-Ring 1 22 W0340201 Shaft Seal Set,FDA Buna 17 W0611728 FasPin, Valve 1 23 W1431084 Scraper Blade, New Style 28 W0630711 Valve Knob 4 24 W0430024 REAR STATOR BEARING 19 W0480445 Valve Handle 1 25 W0430032 STATOR FLANGE BEARING 110 W0480462 PLUNGER, STD PROD 5000 SERIES 1 26 W0430028 STATOR WELDMENT PICKLED 111 W0340022 Plunger O'Rings 3 27 W0472078 Insert,Drip Tray,5711 112 W0631230 Valve Spring 1 28 W0472077 Drip Pan,5711 114 W0110013 STUD, VALVE NEW STYLE 4 29 W0472076 Pan, Drip Form, 5711 114 W0631638 Front Display 5711, 1 30 W0631805 FILTER 14" X 19.5" X 3/8" 115 W0631639 Front Display 5711, 1 31 W0520109 TOP FILTER COVER FOR 14 X 20 FILTER 116 W0520145 Elec. Box Cover 1 32 W0520110 BOTTOM FILTER COVER FOR 14 X 20 FILTER 1

Models 5311 and 5711 Beverage Freezer Crathco® 25

Parts Diagram and List (continued)Exploded View Model 5711-B Stock Assembly

Item Part Number Description QTY1 W0211235 Base Assy,5711 12 W0211236 FRAME ASSEMBLY, 5711 13 W0201280 EVAPAORATOR ASSY, 5711 14 W0572756 Electrical Box Assembly, 5711 15 W0207198 Refrigeration Tube Assy. 1

26 Crathco® Models 5311 and 5711 Beverage Freezer

Parts Diagram and List (continued)Exploded View Model 5311 Base Assembly

Item Part Number Description Item Part Number Description1 W0210169 Motor Cradle 15 W0450016 Pulley2 W0200123 Compressor 16 W0610110 #8 X 3/8 Pan Hd..3 W0200256 Condenser 17 W0610264 10-24 X 1/4 Truss Hd.4 W0200411 Fan Mount Bracket 18 W0321025 Motor Stop Bracket5 W0200412 Compressor Spacer 19 W0611055 10-24 Hex Nut6 W0200413 Compressor Grommet 20 W0611074 1/4-20 Hex Nut7 W0201079 Fan Shroud 21 W0611082 5/16-18 Flange Nut8 W0210041 Frame Bottom Plate 22 W0611235 3/16 Flat Washer9 W0320019 Drive Motor 23 W0611246 1/4 Lockwasher10 W0320209 Fan Motor 24 W0610657 5/16-18 X 1/2 Cap11 W0320286 Fan Blade 25 W0611255 5/16 Split Washer12 W0321013 Motor Adj. Nut 26 W1611005 1/4-20, NC, ESNA14 W0380009 Flange Bearing 30 W0340111 Isolation Bumper

Models 5311 and 5711 Beverage Freezer Crathco® 27

Parts Diagram and List (continued)Exploded View Model 5711 Base Assembly

Item Part Number Description QTY1 W0210019 BASE PLATE ASSEMBLY 12 W0200424 COMPRSSR, 1 1/2 HP 230V 13 W0200257 Condenser, 5711 14 W0200411 Brkt,Fan Motor Mnt. 25 W0320220 Motor,Fan ESP-LD16EM1 26 W0320286 6 W0320286 Fan Blade 2 27 W0210169 CRADLE, MOTOR 3312/5311 18 W0320020 MOTOR, DRIVE DUAL CYCLE 1/2 HP 19 W0380009 BEARING, 1" BORE FLANGE 210 W0321025 Motor Stop Brkt Assy 111 W0201058 SHROUD, CONDENSER 5711 112 W0201059 BAFFLE, SHROUD 5711 113 W0321013 NUT, MOTOR ADJUSTMENT 214 W0340111 BUMPER, ZB-1214 MINOR RUBBER 115 W0450016 PULLEY, 0K7 X 1/2" BROWNING 1

28 Crathco® Models 5311 and 5711 Beverage Freezer

Parts Diagram and List (continued)5311 Base Assembly Refrigeration

Item Part Number Description1 W0650501 Access Valve2 W0200314 Capillary Tube, .042 x 12 Ft.3 W0650112 Filter Drier4 W0200123 Compressor5 W0200256 Condenser6 W0650104 Automatic Expansion Valve7 W0201120 Hopper Coolant Lines8 W0201331 Suction Line9 W0620109 3/8" x 3/8" x 1/4" Tee10 W0201114 Evaporator Line11 W0201113 Suction Line12 W0201323 Exp. Valve Solenoid Coolant Line13 W0620102 1/4" x 1/4" x 1/4" Tee14 W0620110 1/4" Copper Elbow15 W0201324 Filter/Condenser Coolant Line16 W0201325 Coolant Line17 W0201326 Solenoid/Cap Tube Line18 W1650002 Solenoid Valves19 W0620103 3/8" Straight Couple20 W0201039 Compressor/Condenser Hot Gas Line

Models 5311 and 5711 Beverage Freezer Crathco® 29

Parts Diagram and List (continued)Model 5711 Refrigeration Tube Assembly

Item Part Number Description Qty3 W0650125 VALVE, THERM EXP, 3/8 X 1/2 ODF, 30" CAP 15 W1650005 SOLENOID, COMP E5S130S-24/50 19 W0620431 Switch,Pressure,5711 114 W1650002 SOLENOID, COMP E5S120S-24/50 217 W0200323 Cap Tube, .087 OD x .042 ID x 56.250" 119 W0200321 Sight Glass,Refrig.,3/8 121 W0207176 Drier, 3/8 Filter 123 W0200322 Tube, Capillary .106 OD x .056 ID x 33" 125 W0620112 ELBOW, 3/8 C x3/8 C 1

30 Crathco® Models 5311 and 5711 Beverage Freezer

Parts Diagram and List (continued)Exploded View Probe Assembly

S.S PROBE - W0572362

ACETAL DELRIN SLEEVE - W0572361

ADD SILICON SEALANT TO BACK OF SLEEVE ONLY

MACHINE SCREW - W0610299

HOLE IN REAR OF HOPPER PAN

PLASTIC SPACER - W0572360

FLAT WASHER - W0611241

RING EYE TERMINAL

Models 5311 and 5711 Beverage Freezer Crathco® 31

Parts Diagram and List (continued)5311 Electrical Components

Item Part Number Description Item Part Number DescriptionHS W1650004 HOPPER SOLENOID CR W0570693 COMPRESSOR RELAYLBS & RBS W1650004 BARREL SOLENOID SW1 W0570934 ON/OFF SWITCHFU WI570616 FUSE HOLDER FU2 W0570823 3.2 AMP FUSEFM W0320209 FAN MOTOR CB1 W0650913 CIRCUIT BOARDDM W0320019 DRIVE MOTOR FU1 W0570842 5.0 AMP FUSE101 W0570712 POWER CORD B W0570045 BALLAST100 W0570935 SERVE SWITCH LT1 W0570043 FLUORESCENT BULBR1 W0570655 DRIVE MOTOR CONTACTOR LT1 W0570044 LIGHT SOCKETR2 W0570655 COMPRESSOR CONTACTOR TB1 W0570235 CIRCUIT TERMINAL BLOCKTR W0570659 TRANSFORMER 66 W1570010 YELLOW INDICATOR LIGHTSW2 W0570939 MODE SWITCH 67 W1570011 RED INDICATOR LIGHTSC W0570603 START CAPACITOR 65 W1570012 GREEN INDICATOR LIGHTRC W0570617 RUN CAPACITOR

32 Crathco® Models 5311 and 5711 Beverage Freezer

Parts Diagram and List (continued)5711 Electrical Components

Item Part Number Description QTY1 W0320020 MOTOR, DRIVE DUAL CYCLE 1/2 HP 12 W0320220 Motor,Fan ESP-LD16EM1 23 W0320286 Fan Blade 24 W1650005 SOLENOID, COMP E5S130S-24/50 15 W1650002 SOLENOID, COMP E5S120S-24/50 26 W0572362 Mix Low Probe 17 W1570012 LIGHT, INDICATOR GRN 12V LED 18 W1570010 LIGHT, INDICATOR DK AMBER 12V 19 W1570011 LIGHT, INDICATOR LT RED 12V 110 W0620431 Switch,Pressure,5711 1

Models 5311 and 5711 Beverage Freezer Crathco® 33

Parts Diagram and List (continued)5311 Front Electrical Box

34 Crathco® Models 5311 and 5711 Beverage Freezer

Spinner Hook-Up5711-B Front Electrical Box

Item Part Number Description QTY1 W0570049 SOCKET, 4-PIN FLUORESCENT 22 W0650913 Control Board 14 W0570659 Transformer 15 W0570916 Reed Switch, N.O. 16 W0570655 Contactor, 24V Coil 27 W0570939 Mode Switch, 5512 18 W1570616 Fuse Block, 1/4" 29 W0570842 5.0 Amp Fuse 110 W0570823 3.2 Amp Fuse 111 W0570943 On/Off Switch, 5711 112 W0572709 BRACKET, SERVE SWITCH 5711 114 W0570050 BULB, 4-PIN FLUORESCENT 2

Models 5311 and 5711 Beverage Freezer Crathco® 35

Refrigeration Diagram and Parts List5311 Electrical Box

Item Part Number Description Item Part Number Description1 W0570603 Start Capacitor 12 W0570043 Light Bulb2 W0570617 Run Capacitor 13 W0570044 Light Socket3 W0570655 Contactor 14 W0630006 Bushings4 W0570916 Reed Switch 15 W0630811 Capacitor Clips5 W0570638 Compressor Relay 16 W0631629 Electrical Box Lens6 W0570934 On/Off Switch 17 W1570616 Fuse Block7 W0572451 Electrical Box 18 W0570823 3.2 Amp Fuse8 83231 Mode Switch 19 W0570842 5.0 Amp Fuse9 W0570423 Terminal Strip 20 W0630427 Edgemount Standoff10 W0572342 Circuit Board Support 21 W0572704 Serve Switch Bracket11 W0650913 Circuit Board 22 W0572705 Light Riser

36 Crathco® Models 5311 and 5711 Beverage Freezer

Refrigeration Diagram and Parts List (continued)Exploded 5711-B Electrical Box

Item Part Number Description Qty Item Part Number Description Qty1 W0572465 Electrical Box, 5711 1 17 W0570504 Probe, Thermister 22 W0570655 Contactor, 24V Coil 2 18 W0570939 Mode Switch, 5512 13 W0570659 Transformer 1 19 W0570943 On/Off Switch, 5711 14 W0570916 Reed Switch, N.O. 1 20 W0575066 Cover,Cap/Relay Box,5711 15 W0570823 3.2 Amp Fuse 1 21 W0575065 Box,Cap/Relay,5711 16 W0570842 5.0 Amp Fuse 1 22 W0570611 Relay,Compressor,5711 17 W0570213 Terminal Strip, 8 Position 3 23 W0630006 Heyco Snap Bushing 28 W0570049 SOCKET, 4-PIN FLUORESCENT 2 24 W0572121 HARNESS, CABLE ASSY 5711 19 W1570616 Fuse Block, 1/4" 2 25 W0570610 Capacitor,Run,5711 110 W0572713 L.H. Light Brkt. 5711 1 26 W0570609 Start Capacitor,5711 111 W0572714 R.H. Light Brkt. 5711 1 27 W0572709 BRACKET, SERVE SWITCH 5711 112 W0630008 Heyco Snap Bushing 2 28 W0570059 BALLAST, 120-277V 50/60Hz 113 W0631637 Electrical Box Lens, 5711 1 29 70426 TERM, 1/4F INS QD 18-22 GA 214 W0650913 Control Board 1 30 101124 Ring Eye, Red, #8 115 W0600201 Decal, 3.2 Amp Fuse 1 31 W0570050 BULB, 4-PIN FLUORESCENT 216 W0600202 Decal, 5.0 Amp Fuse 1 32 61743 Heyco Shorty Plug 2

Models 5311 and 5711 Beverage Freezer Crathco® 37

Refrigeration Schematic (AC Units)5711 Side Electrical Box

Refrigeration Circuit

Item Part Number Description Qty1 W0570610 Capacitor,Run,5711 12 W0570609 Start Capacitor,5711 13 W0570059 BALLAST, 120-277V 50/60Hz 14 W0570611 Relay,Compressor,5711 1

38 Crathco® Models 5311 and 5711 Beverage Freezer

Wiring Diagrams5311 Spinner Hook-Up with Timer Wiring Diagram

Models 5311 and 5711 Beverage Freezer Crathco® 39

Wiring Diagrams (continued)5311 Compressor Wiring Diagram

40 Crathco® Models 5311 and 5711 Beverage Freezer

Wiring Diagrams (continued)5711 Compressor Wiring Diagram

Item Part Number Description Qty1 W0570610 Capacitor,Run,5711 12 W0570609 Start Capacitor,5711 13 W0570611 Relay, Compressor, 5711 14 W0570655 Contactor, 24V Coil 1

Models 5311 and 5711 Beverage Freezer Crathco® 41

Wiring Diagrams (continued)5311 Ladder Diagram 115V 60 Hz

FLUORESCENT LAMP

42 Crathco® Models 5311 and 5711 Beverage Freezer

Wiring Diagrams (continued)5711-B

Models 5311 and 5711 Beverage Freezer Crathco® 43

Wiring Diagrams (continued)5311 Wiring Diagram

Item Part Number Description1 W0570603 Start Capacitor2 W0570617 Run Capacitor3 W0570655 Contactor4 W0570423 8 Pin Terminal Strip5 W0570043 Bulb6 W0570638 Compressor Relay7 W1650004 Solenoid Coil8 W0650913 Circuit Board9 W0570044 Light Socket10 W0570823 3.2 Amp Fuse11 W1570616 Fuse Holder12 W0570659 Transformer13 W0570045 Ballast14 W0570934 On/Off Switch15 W1570901 Stand-By Switch16 W1572132 6 Wire Cable Sub Assy.17 W0570842 Fuse 5 Amp18 W0570935 Switch (Serve)19 W0572704 Bracket Serve Switch

Grindmaster-Cecilware4003 Collins Lane, Louisville, KY 40245 USA Phone: 502.425.4776 Toll Free: 800.695.4500Fax: 502.425.4664Web: gmcw.com Email: [email protected]

Grindmaster-Cecilware provides theindustry’s BEST warranty. Visit gmcw.comfor warranty terms and conditions.

©2016 Grindmaster-CecilwarePrinted in USA

0516 Form # WH-335-02Part # 390-00054

Wiring Diagrams (continued)5711 Wiring Diagram

ItemPart N

umber

Description

Qty

1W

0650913Control Board

13

W0570659

Transformer

14

W0570916

Reed Switch, N.O.

15

W0570655

Contactor, 24V Coil2

7W

1570616Fuse Block, 1/4"

28

W0570842

5.0 Amp Fuse

19

W0570823

3.2 Amp Fuse

110

W1570012

LIGHT, IN

DICATOR G

RN 12V LED

111

W1570010

LIGHT, IN

DICATOR DK AM

BER 12V1

12W

1570011LIG

HT, INDICATO

R LT RED 12V1

13W

0570610Capacitor,Run,5711

114

W0570609

Start Capacitor,57111

15W

0570611Relay,Com

pressor,57111

16W

0570943O

n/Off Sw

itch, 57111

17W

0620431Sw

itch,Pressure,57111

18W

0572709BRACKET, SERVE SW

ITCH 57111

19W

0570059BALLAST, 120-277V 50/60Hz

120

W0570050

BULB, 4-PIN FLUO

RESCENT

221

W0570049

SOCKET, 4-PIN

FLUORESCEN

T2