Key FunctionsTrack an Order across the various systems and gather Real-Time data on its status across the order lifecycle

Challenges▪To track an order across systems it needs configuring/customizations to capture current

status of the order. With dependency on customization, the tracking is not real-time and is a cumbersome process

▪To gather critical data and reports on the order status, a lot of complex software/tools are deployed and as its not an integral part of the BSS/OSS ecosystem, reports management becomes cumbersome.

Core Capability

Operations- Order Monitoring

Order Tracking • Track Real-time Order Statuses cutting across systems• Pinpoint the exact location of an Erred Order• Search for specified orders, order to cash & order to

provisioning• Manage fallouts• Get details for completed and failed orders

Order Throughput • Check the throughput from origin till the end or at each stage of Order Lifecycle

• SLA binding

Operations- Order Monitoring

Key FunctionsManage initiation, reporting of rating processes through a single window interface

Challenges

▪To manage a rating process there is a dependency on the know-how of the rating system and there is a high chance of human errors while initiating, resolving and killing a process owing to technical complexities within a rating system

▪There is a dependency on managing volume and obtaining meaningful data on the performance of rating processes.

▪Audit trails and alarms ensure smooth functioning and compliances

Core Capability

Rating Process Initiation

• Initiate various rating processes• Monitor on-going processes; Generate alarms and create audit

trails

Rating Throughput • Check throughput of each rating process• Automatically Record relevant performance matrices of the

processes• Auto-Generate Reports and Set/define Alarm Trigger conditions

Operations- Rating Monitoring

Operations- Rating Monitoring

Key FunctionsAutomating and Managing billing process initiation, known error resolution and scheduling from a single interface.

Challenges▪ Initiating and scheduling of billing process is a highly complex function and requires

frequent scaling of resources with changes in volume. This makes it challenging to manage resources and handle large volumes

▪Ensuring accurate Billing ‘each time–every time’; Obtaining meaningful data on performance & reducing revenue loss.

Core Capability

One Touch Billing • Schedule & automate initiation of the entire billing process from a single interface

• Easily scalable to accommodate volume surges• Real-time status of bill-run

Invoice Formatter • Quick and easy customisation of bill formats• Ease of maintaining multiple formats according to various

configurable parameters

Operations- Billing Process Monitoring

Operations- Billing Process Monitoring

Key Functions Database Health Check :- Monitoring and reviewing performance & configuration of

Databases Unix/Linux System Health Check :- Monitoring vital stats of the Unix/Linux Systems

and raising alarms/notification if performance parameters reach critical levels

Challenges▪ In a generic environment, real-time alerts and performance monitoring is not possible

and due to lack of this data it become difficult to analyze and initiate preventive measures

▪Absence of historic data limits proactive analysis of the systems

Core Capability Database Health Check • Perform reviews for DB performance & configuration

Unix/Linux Health Check

• Monitor vital stats of the Hardware & OS

Operations- Database & Unix/Linux Health Check

Operations- Database Health Check

Operations- Unix/Linux Health Check

Key Functions Report Generation: Based on a specific business requirement generate custom reports

with deemed data sets Log Analyzer: Extract, Store and Automate analysis of Logs

Challenges▪ In a typical billing environment, there is a dependency on scheduling report generation

procedures

▪Analysis of logs is a tedious and routine task for RCA resulting in a time-loss of highly skilled resources

Core Capability Report

Generation• Generate custom reports in accordance with generic or specific

business needs

Log Analyzer • Automate Log Analysis and extract/store relevant details in the Database

Operations- Report Generation & Log Analyzer

Operations- Report Generation & Log Analyzer