operational capacity analysis
TRANSCRIPT
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Operational Capacity Analysis to Support Healthcare Outcomes
for Veterans
(or the unintended effects of asking simple questions…)
PERFORMANCE AND PLANNING EXCHANGE (PPX)January 26, 2016
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Presentation Outline• About VAC
• Context
• Scope of work
• Samples
• Future steps
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About VAC• VAC = Department of Veterans Affairs, Veterans
Review and Appeals Board, Ombudsman• Responsibility for pensions/benefits and services
for war veterans, retired and still-serving members of the Canadian Forces and Royal Canadian Mounted Police, their families, as well as some civilians.
• 3555 personnel• 4 Branches ( Service Delivery, Strategic Policy and
Commemoration, Strategic Oversight and Communications, Human Resources and Corporate Services)
Service Delivery• 4 Divisions Field Operations (District
Offices and client services), Central Operations (Adjudications), Program Management (Treatment and Benefits), Health Professionals)
• 1550 personnel
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Total Department Workforce Service Delivery Workforce
5SERVICE DELIVERY NETWORK
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Health Professionals Division• Admin Staff (6)• Field Staff
– Medical Officers (41)– Nurses (55)– Occupational Therapists ( 60-all
contractors)• Directorate of Mental Health (23)
– Psychologists – Social Workers– Other occupations
Context• New Health Professionals
Division formed in 2012• New DG Fall 2014• New Departmental Strategy• ( new DM new Min VA)• Performance Measurement
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VAC PAA (2015-16)
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Scope of HPD Workload Project• Inventory activities
– (what are we doing?)• Workload analysis
– (how busy are we?)• Logic Model
– (are we doing the right things?)• Performance Measurement framework
– ( are we achieving the right outcomes?)
Inventory of HPD activities
Workload Analysis – Data Collection
Workload Analysis – Data Comparisons and Validation
Activity Flow (Inputs to Outputs)
Nurses OTs
Workload Analysis Model / Tool
Workload Analysis Model / Tool
Workload Analysis Model / Tool
Workload Analysis Model / Tool
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Summary and Analysis of Capacity/Utilization Results• Workloads can vary significantly from region to region
• Activities can vary significantly from province to province
• Analysis of “outliers” provides potential opportunities for process
improvement
• HPD staff continue to go “above and beyond” to help meet Healthcare
Outcomes for Veterans
HPD Engagement
HPD Support to Strategic Outcome 1
HPD Support Various PMF IndicatorsHPD Engagement
HPD Support Various Program Performance Measurement Strategies
Linking Activities and Outputs to Outcomes and Performance
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Benefits and Lessons Learned• Validation
• Information for decision making
• Communication
• Need to implement and sustain
Next Steps• Validate workload nationwide ( all offices)
• Extract workload volumes from existing databases
• Deploy scenario-playing model nationwide
• Report and forecast
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