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Open TelekOm ClOud - Germany ServiCe SpeCifiCaTiOnS & addiTiOnal TermS and COndiTiOnS

Version 3.0; last revised: March 2018

Publication details

Published by

Telekom Deutschland GmbH

Landgrabenweg 151

53227 Bonn, Germany

WEEE-Reg.-Nr. DE60800328

hereinafter referred to as "Telekom" -

Information required by law: https://www.telekom.de/pflichtangaben/compulsory-statement

Copyright

© 2018 All rights reserved, including those of partial reproduction, electronic or photomechanical reproduction and evaluation by data processing methods.

https://www.telekom.de/pflichtangaben/compulsory-statement

https://www.telekom.de/pflichtangaben/compulsory-statement

Service Specifications for the Open Telekom Cloud / 66 Last revised: 19.03.2018

Table of conTenTs

1 INTRODUCTION ................................................................................................................................................. 6

2 SERVICES PROVIDED BY TELEKOM ...................................................................................................................... 6

2.1 PLACE OF SERVICE PROVISION ..................................................................................................................................... 6 2.2 PROVISION OF THE SERVICE ........................................................................................................................................ 6 2.3 VIRTUALIZATION – TENANT......................................................................................................................................... 6 2.4 OPEN TELEKOM CLOUD SELF-SERVICE PORTAL ................................................................................................................ 7 2.5 SERVICE QUOTAS ...................................................................................................................................................... 8 2.6 OPEN TELEKOM CLOUD API ..................................................................................................................................... 10 2.7 CONSOLE ACCESS TO VIRTUAL MACHINES ..................................................................................................................... 10 2.8 SERVICE ADJUSTMENTS IN FAVOR OF THE CUSTOMER ..................................................................................................... 10

3 SERVICES ......................................................................................................................................................... 11

3.1 COMPUTING .......................................................................................................................................................... 11 3.1.1 Elastic Cloud Server ....................................................................................................................................... 11

3.1.1.1 General Purpose - s2 ..............................................................................................................................................12 3.1.1.2 Dedicated General Purpose - c3 .............................................................................................................................12 3.1.1.3 Memory Optimized II & III ......................................................................................................................................13 3.1.1.4 High Performance I .................................................................................................................................................13 3.1.1.5 High Performance II ................................................................................................................................................13 3.1.1.6 GPU Optimized (NVIDIA M60 & P100) ....................................................................................................................14 3.1.1.7 Large Memory I&II ..................................................................................................................................................14 3.1.1.8 Disk intensive ..........................................................................................................................................................15

3.1.2 Auto-Scaling .................................................................................................................................................. 15 3.1.3 Image Management Service ......................................................................................................................... 16 3.1.4 Dedicated Host .............................................................................................................................................. 17 3.1.5 Bare Metal Service ........................................................................................................................................ 18

3.2 DATABASES ........................................................................................................................................................... 19 3.2.1 Relational Database Service .......................................................................................................................... 19 3.2.2 Distributed Cache Service .............................................................................................................................. 20

3.3 STORAGE .............................................................................................................................................................. 21 3.3.1 Object Storage Service .................................................................................................................................. 21 3.3.2 Elastic Volume Service ................................................................................................................................... 21 3.3.3 Volume Backup Service ................................................................................................................................. 21 3.3.4 Cloud Server Backup Service ......................................................................................................................... 22 3.3.5 Scalable File Service ...................................................................................................................................... 22

3.4 NETWORK ............................................................................................................................................................. 23 3.4.1 Virtual Private Cloud ..................................................................................................................................... 23 3.4.2 Elastic IP ........................................................................................................................................................ 23 3.4.3 Elastic & Unified Load Balancer .................................................................................................................... 23 3.4.4 Domain Name Service ................................................................................................................................... 23 3.4.5 Direct Connect (MPLS) .................................................................................................................................. 23 3.4.6 Secure Mail-Gateway .................................................................................................................................... 23 3.4.7 NAT Gateway ................................................................................................................................................ 24

3.5 MANAGEMENT & APPLICATION ................................................................................................................................ 24 3.5.1 Cloud Eye ....................................................................................................................................................... 24 3.5.2 Cloud Trace Service ....................................................................................................................................... 24 3.5.3 Simple Message Notification ........................................................................................................................ 24 3.5.4 Distributed Message Service ......................................................................................................................... 24 3.5.5 Tag Management Service ............................................................................................................................. 25 3.5.6 OpenStack Project ......................................................................................................................................... 25 3.5.7 Resource Template Service ........................................................................................................................... 25


3.6 DISASTER RECOVERY CAPABILITY ................................................................................................................................ 25 3.7 CLOUD CONTAINER ENGINE ..................................................................................................................................... 26 3.8 WORKSPACE ......................................................................................................................................................... 26

3.8.1 Dedicated Host für Workspace ..................................................................................................................... 26 3.9 DATA ANALYSIS ...................................................................................................................................................... 27

3.9.1 MapReduce Service ....................................................................................................................................... 27 3.9.2 Data Warehouse Service ............................................................................................................................... 29 3.9.3 Data Ingestion Service .................................................................................................................................. 29

3.10 SECURITY .............................................................................................................................................................. 29 3.10.1 Anti-DDoS ................................................................................................................................................. 29 3.10.2 Key Management Service ......................................................................................................................... 30

3.11 RIGHTS OF USE, LICENSES ......................................................................................................................................... 30 3.11.1 Operating system licenses ........................................................................................................................ 30 3.11.2 Individual license terms ............................................................................................................................ 30

4 SERVICE LEVELS................................................................................................................................................ 32

4.1 SERVICE TRANSFER POINT ......................................................................................................................................... 32 4.2 PLATFORM (IAAS LEVEL) AVAILABILITY ........................................................................................................................ 32 4.3 EXCUSED EVENTS .................................................................................................................................................... 32 4.4 OPERATING TIMES .................................................................................................................................................. 33 4.5 CUSTOMER SUPPORT IN THE EVENT OF AN INCIDENT ...................................................................................................... 33 4.6 MAINTENANCE WINDOWS ........................................................................................................................................ 33

5 THE CUSTOMER'S DUTIES TO COOPERATE ........................................................................................................ 34

6 CHARGES ......................................................................................................................................................... 36

6.1 METHOD FOR CALCULATING CHARGES ........................................................................................................................ 36 6.1.1 Computing ..................................................................................................................................................... 36 6.1.2 Storage .......................................................................................................................................................... 36

6.2 COMPUTE ............................................................................................................................................................. 37 6.2.1 Elastic Cloud Server ....................................................................................................................................... 37

6.2.1.1 General Purpose .....................................................................................................................................................37 6.2.1.2 General Purpose – s2 ..............................................................................................................................................40 6.2.1.3 Dedicated General Purpose - c3 .............................................................................................................................42 6.2.1.4 Memory Optimized II & III ......................................................................................................................................44 6.2.1.5 High Performance I .................................................................................................................................................45 6.2.1.6 High Performance II ................................................................................................................................................46 6.2.1.7 GPU optimized (NVIDIA M60 & P100) ....................................................................................................................47 6.2.1.8 Large memory ........................................................................................................................................................48 6.2.1.9 Disk intensive ..........................................................................................................................................................49

6.2.2 Auto Scaling .................................................................................................................................................. 49 6.2.3 Dedicated Host .............................................................................................................................................. 50 6.2.4 Bare Metal .................................................................................................................................................... 50

6.3 DATABASES ........................................................................................................................................................... 51 6.3.1 Relational Database Service .......................................................................................................................... 51

6.3.1.1 mySQL .....................................................................................................................................................................51 6.3.1.2 PostgreSQL .............................................................................................................................................................52 6.3.1.3 Microsoft SQL Server ..............................................................................................................................................53 6.3.1.4 Relational Database Service – Storage & Backup ...................................................................................................53

6.3.2 Distributed Cache Service .............................................................................................................................. 54 6.4 STORAGE .............................................................................................................................................................. 55

6.4.1 Object Storage Service .................................................................................................................................. 55 6.4.2 Elastic Volume & Volume Backup & Cloud Server Backup Service ................................................................ 56 6.4.3 Scalable File Service ...................................................................................................................................... 56 6.4.4 Prepaid Storage............................................................................................................................................. 56

6.5 NETWORK ............................................................................................................................................................. 57


6.5.1 Virtual Private Cloud/Elastic IP/Elastic Load Balancer .................................................................................. 57 6.5.2 Domain Name Service ................................................................................................................................... 57 6.5.3 Direct Connect (MPLS) .................................................................................................................................. 58 6.5.4 Secure Mailgateway...................................................................................................................................... 58 6.5.5 NAT Gateway ................................................................................................................................................ 58

6.6 MANAGEMENT & APPLIKATION ................................................................................................................................ 59 6.6.1 Cloud Eye ....................................................................................................................................................... 59 6.6.2 Cloud Trace Service ....................................................................................................................................... 59 6.6.3 Simple Message Notification ........................................................................................................................ 59 6.6.4 Distributed Message Service ......................................................................................................................... 59 6.6.5 OpenStack Project ......................................................................................................................................... 60 6.6.6 Resource Template Service ........................................................................................................................... 60

6.7 SECURITY .............................................................................................................................................................. 60 6.7.1 Anti-DDoS ...................................................................................................................................................... 60 6.7.2 Key Management Service .............................................................................................................................. 60

6.8 CLOUD CONTAINER ENGINE ..................................................................................................................................... 60 6.9 WORKSPACE ......................................................................................................................................................... 61 6.10 DATENANALYSE ...................................................................................................................................................... 62

6.10.1 MapReduce Service ................................................................................................................................... 62 6.10.2 Data Warehouse Service ........................................................................................................................... 62 6.10.3 Data Ingestion Service .............................................................................................................................. 63

7 TERMINATION/MINIMUM LEASE PERIODS ....................................................................................................... 64

7.1 MINIMUM LEASE PERIODS ........................................................................................................................................ 64 7.2 TERMINATION OF THE SERVICES ................................................................................................................................. 64

8 GLOSSARY ....................................................................................................................................................... 65


1 Introduction

With Open Telekom Cloud, Telekom provides an Infrastructure-as-a-Service service on the basis of OpenStack technology. The Open Telekom Cloud will be offered as a public cloud variant. The infrastructure services of the Open Telekom Cloud are configured via a self-service portal or via programmable interfaces (API). The Open Telekom Cloud offers the following functions:

Computing: Virtual server types with different computing powers Storage: Virtual volume storage and object storage Network: Virtual network services with public and private IP addresses

2 Services provided by Telekom

2.1 Place of service provision The Open Telekom Cloud platform will be provided in German data centers of the Deutsche Telekom AG Group.

2.2 Provision of the service After commissioning, a tenant with a dedicated logically isolated virtual private cloud will be set up for the customer, for which the customer will receive its own administrator account. Telekom will provide an automatically generated initial password.

During initial setup, the customer receives the access data and the URL to the Self-Service Portal via e-mail if they do not yet have access to them.

The customer also receives an e-mail about setting up the service (Ready-for-Service e-mail). Upon transmission of this e-mail, but at the latest upon start of use, the service is set up.

Changes to the configurations under the standard described below can be ordered via the eShop at https://cloud.telekom.de/infrastruktur/open-telekom-cloud/ or by contacting Telekom Sales.

2.3 Virtualization – tenant A tenant extends across two physical data centers (so-called availability zones). In order to map the separation of the different customer areas, a dedicated tenant is assigned to each customer agreement. The tenant is the topmost network delimitation and ensures customer separation. A customer may use multiple tenants.

https://cloud.telekom.de/infrastruktur/open-telekom-cloud/


2.4 Open Telekom Cloud self-service portal The self-service portal, as a web application, is only accessible via HTTPS. The customer requires its access data to log in. As soon as the session is authenticated, the customer can call up the available functions.

The Open Telekom Cloud self-service portal enables the customer to manage its services and obtain resources within the assigned tenants. The Open Telekom Cloud self-service portal is available in English and offers the following functions:

Computing - Control functions for virtual machines (VM) – create, start, stop, restart, delete, prepare image, and

connect to a console.

Storage/backup - Display, create, edit, monitor, and delete storage volume and backups. - Create and manage containers and objects.

Access and security

- Display, prepare, edit, and delete security groups and rules. - Observe, create, edit, and delete key pairs.

Network

- Display the network topology; create, edit, and delete the public networks. - Create and manage subnets. Map and delete IP addresses to/from virtual machines. - Create, edit, and delete VPN tunnels.


2.5 Service quotas Quotas are virtual resource limitations that allow customers to limit their costs. The quotas apply per tenant or OpenStack project and may be increased at the customer's request.

The following quotas apply by default:

Service Resource type Default quota

Elastic Cloud Server

Instances 100

vCPUs 800

Memory (GB) 1.600

Auto Scaling

Scaling Group 25

Scaling Config 100

Image Management Service Image 100

Elastic Volume Service

Volumes 600

Volumes Gigabytes(GB) 150.000

Snapshot 3.000

Volume Backup Service Backup 1.800

Virtual Private Cloud

VPC 10

Subnet 100

Security Group 100

Security Group Rule 500

Elastic IP 10

VPN 5

VPN Gateway 2

VPC Peering 50

Firewall Regeln 200

Elastic Load Balancer

Load Balancer 5

Listener 5

Public Zone 50

Domain Name Service

Private Zone 50

Record Set 500

PTR record 50

Cloud Eye Alarm 100

Identity and Access Management

User 50

User Group 10

Identity Provider 10

Agency 10

OpenStack Projekte 10

Relational Database Service

Instances 20

Cores 800

Memory (GB) 1.600

Disk 600

Disk capacity (GB) 150.000

Distributed Cache Service

Instances 5

Memory (GB) 400

Cloud Container Engine

Cluster 2

Nodes 30

Instances 1.200


Service Resource type Default quota

0Workspace

Instances 100

Cores 800

Memory (GB) 1.600

Disk 220

Disk capacity (GB) 1.600

Dedicated Host 10

Dedicated Host

High Performance Host 5

Disk Intensive Host 5

General Computing Host 5

Key Management Service

Keys 100

Grant per CMK 100

Data Ingestion Service

Partition

Common Partition

Advanced Partition 100

Data Warehouse Service Node 32

Cloud Server Backup Service

Backup 3000

Backup Capacity (GB) 10.000

Tag Management Service Predefined tag 500

Distributed Message Service Queue Resource Template Service Stack 100

Scalable File Service File system capacity (GB) 512.000

File system 10


2.6 Open Telekom Cloud API In addition to the Open Telekom Cloud self-service portal, tenants may also deploy OpenStack APIs while using standard OpenStack command line tools in order to provide new and manage existing resources via web service interfaces.

Via REST API calls, this API supports customers in the fully-automated provisioning of cloud resources.

Further information on the Open Telekom Cloud API is available in the Open Telekom Cloud self-service portal under "Help Center."

The APIs are standardized and can always be retrieved in the latest version online at https://docs.otc.t-systems.com/.

2.7 Console access to virtual machines The Open Telekom Cloud self-service portal provides virtual network computing (VNC) consoles for remote login.

2.8 Service adjustments in favor of the customer Telekom reserves the right to make unilateral changes to the service and to reduce charges in favor of the customer. The customer agrees to these adjustments in advance when signing the agreement. By deviation from

the agreed requirement for the written form, Telekom will notify the customer of any changes by sending updated versions of the existing contractual documents that will, once sent, replace the existing documents and become part of the agreement.

https://docs.otc.t-systems.com/

https://docs.otc.t-systems.com/


3 Services

3.1 Computing

3.1.1 Elastic Cloud Server

The Elastic Cloud Server, as a virtual computing server, consists of a processor (vCPU), memory (RAM), OS image (operating system, public or private image), and block storage resources (volume storage service).

The customer can choose between pre-assembled Elastic Cloud Server types called flavors. When the customer selects vCPU, RAM, storage, and image, Telekom automatically provides it with the selected Elastic Cloud Server flavor.

The Open Telekom Cloud self-service portal provides virtual network computing (VNC) consoles.

A distinction is made between the following Elastic Cloud Server types:

a) General Purpose: vCPU/RAM ratio – 1:1 (c1); 1:2 (c2); 1:4 (s1); 1:8 (m1) b) General Purpose – (s2): vCPU/RAM ratio – 1:1; 1:2; 1:4; 1:8 c) Dedicated General Purpose (c3): vCPU/RAM ratio – 1:2; 1:4; 1 vCPU is equal to one physical core d) Memory Optimized (m2/m3): 1 vCPU is equal to one physical core e) High performance: 1 vCPU is equal to one physical core

The customer may choose the following pre-assembled Cloud Server types:

1Dependent on the operating system selected; details upon selection of the image

Elastic Cloud Server flavor (type) Hypervisor vCPU

(quantity) RAM

System - volume storage service

Volume storage service type

General Purpose - s1.medium XEN 1 4 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - s1.large XEN 2 8 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - s1.xlarge XEN 4 16 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - s1.2xlarge XEN 8 32 GB up to 32 TB1 SATA/SAS/SSD



General Purpose - c1.medium XEN 1 1 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - c1.large XEN 2 2 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - c1.xlarge XEN 4 4 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - c1.2xlarge XEN 8 8 GB up to 32 TB1 SATA/SAS/SSD



General Purpose - c2.medium XEN 1 2 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - c2.large XEN 2 4 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - c2.xlarge XEN 4 8 GB up to 32 TB1 SATA/SAS/SSD




General Purpose - m1.medium XEN 1 8 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - m1.large XEN 2 16 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - m1.xlarge XEN 4 32 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - m1.2xlarge XEN 8 64 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - m1.4xlarge XEN 16 128 GB up to 32 TB1 SATA/SAS/SSD


3.1.1.1 General Purpose - s2


3.1.1.2 Dedicated General Purpose - c3



(quantity) RAM



General Purpose – s2.medium1 KVM 1 1 GB up to 32 TB1 SATA/SAS/SSD

General Purpose – s2.large.1 KVM 2 2 GB up to 32 TB1 SATA/SAS/SSD

General Purpose – s2.xlarge.1 KVM 4 4 GB up to 32 TB1 SATA/SAS/SSD

General Purpose – s2.2xlarge.1 KVM 8 8 GB up to 32 TB1 SATA/SAS/SSD



General Purpose – s2.medium.2 KVM 1 2 GB up to 32 TB1 SATA/SAS/SSD







General Purpose - s2.large.4 KVM 2 8 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - s2.xlarge.4 KVM 4 16 GB up to 32 TB1 SATA/SAS/SSD

General Purpose - s2.2xlarge.4 KVM 8 32 GB up to 32 TB1 SATA/SAS/SSD










(quantity) RAM



General Purpose – c3.large.2 KVM 2 4 GB bis zu 32 TB1 SATA/SAS/SSD

General Purpose – c3.xlarge.2 KVM 4 8 GB bis zu 32 TB1 SATA/SAS/SSD

General Purpose – c3.2xlarge.2 KVM 8 16 GB bis zu 32 TB1 SATA/SAS/SSD




General Purpose – c3.large.4 KVM 2 8 GB bis zu 32 TB1 SATA/SAS/SSD

General Purpose – c3.xlarge.4 KVM 4 16 GB bis zu 32 TB1 SATA/SAS/SSD






3.1.1.3 Memory Optimized II & III


3.1.1.4 High Performance I


3.1.1.5 High Performance II

Optimized flavor with InfiniBand network adapters with and without local SSD hard disks directly in the physical host for scientific calculations. Based on local hard drives, this Flavor is also charged if the Elastic Cloud Server has been shut down.



(quantity) RAM



Memory Optimized II - m2.8xlarge.8 KVM 32 256 GB bis zu 32 TB1 SATA/SAS/SSD

Memory Optimized III – m3.large.8 KVM 2 16 GB bis zu 32 TB1 SATA/SAS/SSD

Memory Optimized III – m3.xlarge.8 KVM 4 32 GB bis zu 32 TB1 SATA/SAS/SSD

Memory Optimized III – m3.2xlarge.8 KVM 8 64 GB bis zu 32 TB1 SATA/SAS/SSD




Elastic Cloud Server flavor (type)

Hypervisor vCPU

(quantity) RAM



h1.large XEN 2 4 GB up to 32 TB1 SATA/SAS/SSD

h1.xlarge XEN 4 8 GB up to 32 TB1 SATA/SAS/SSD

h1.2xlarge XEN 8 16 GB up to 32 TB1 SATA/SAS/SSD



h1.large.4 XEN 2 8 GB up to 32 TB1 SATA/SAS/SSD

h1.xlarge.4 XEN 4 16 GB up to 32 TB1 SATA/SAS/SSD

h1.2xlarge.4 XEN 8 32 GB up to 32 TB1 SATA/SAS/SSD



h1.large.8 XEN 2 16 GB up to 32 TB1 SATA/SAS/SSD

h1.xlarge.8 XEN 4 32 GB up to 32 TB1 SATA/SAS/SSD





Hypervisor vCPU

(quantity) RAM

Local hard disks



h2.3xlarge.10 KVM 16 128 GB 1x 3,2 TB SSD up to 32 TB1 SATA/SAS/SSD

h2.3xlarge.20 KVM 16 256 GB 1x 3,2 TB SSD up to 32 TB1 SATA/SAS/SSD

hl1.8xlarge.8 KVM 32 256 GB - up to 32 TB1 SATA/SAS/SSD


3.1.1.6 GPU Optimized (NVIDIA M60 & P100)

Optimized flavor based on NVIDIA M60 and P100 for computationally and graphic intensive applications


The g2 Flavor has a direct access to the GPU of the graphics card


The p1 Flavor contains a GPU pass-through on the GPU of the NVIDIA P100 graphic card as well as local NVMe SSD hard drives. Based on local hard drives, this Flavor is also charged if the Elastic Cloud Server has been shut down.


3.1.1.7 Large Memory I&II

Optimized flavor for highly-scaled Enterprise applications of the type "in-memory computing



Hypervisor vCPU

(quantity) RAM vGPU GPU type



g1.xlarge XEN 4 8 GB 1 NVIDIA M60-1Q up to 32 TB1 SATA/SAS/SSD

g1.2xlarge XEN 8 16 GB 1 NVIDIA M60-1Q up to 32 TB1 SATA/SAS/SSD


Hypervisor vCPU

(quantity) RAM GPU GPU RAM GPU type



g2.2xlarge.8 XEN 8 64 GB 1 8 GB NVIDIA M60 up to 32 TB1 SATA/SAS/SSD


Hypervisor vCPU

(quantity) RAM GPU GPU-Type

Local Cache Disk



p1.2xlarge.8 KVM 8 64 GB 1 NVIDIA P100 1x 800 GB up to 32 TB1 SATA/SAS/SSD




(quantity) RAM



Large Memory I Nr. 1 - e1.xlarge XEN 4 128 GB up to 32 TB1 SAS/SSD – Latency optimized

Large Memory I Nr. 2 - e1.2xlarge XEN 8 256 GB up to 32 TB1 SAS/SSD – Latency optimized

Large Memory I Nr. 3 - e1.4xlargep XEN 16 470 GB up to 32 TB1 SAS/SSD – Latency optimized

Large Memory I Nr. 4 - e1.8xlargep XEN 32 940 GB up to 32 TB1 SAS/SSD – Latency optimized

Large Memory II Nr. 1 - e2.2xlarge XEN 8 128 GB up to 32 TB1 SAS/SSD – Latency optimized





3.1.1.8 Disk intensive

Optimized flavor with hard disks directly in the physical host for big data applications and applications with high read/write performance requirements.

Based on local hard drives, this Flavor is also charged if the Elastic Cloud Server has been shut down.


3.1.2 Auto-Scaling

When activated by the customer, auto-scaling uses the customer's specified conditions for the automatic adjustment (scale in and scale out) of its resources. In the process, auto-scaling interacts with the Elastic Cloud Server, Cloud Eye, Elastic Load Balancer, and Elastic Volume Service.


Hypervisor vCPU

(quantity) RAM

Local hard disks



d1.xlarge XEN 4 32 GB 3x 1.8 TB SAS up to 32 TB1 SATA/SAS/SSD

d1.2xlarge XEN 8 64 GB 6x 1.8 TB SAS up to 32 TB1 SATA/SAS/SSD




3.1.3 Image Management Service

The Image Management Service provides images pre-configured by Telekom and fixed images in the form of operating systems for use on Elastic Cloud Servers. It also offers the opportunity to use the customer's own images.

Every Elastic Cloud Server must be assigned an image by the customer.

The following public images are provided in the version that is supported by Telekom, whereby Telekom strives to provide the respective latest version.

Public images:

i. Community Linux derivatives based on:

openSUSE 42.x

CentOS 6.x & 7.x

Debian 8.x & 9.x

Fedora 24 & 25 & 26

EulerOS 2.x

ii. Ubuntu

Ubuntu 14.04.x & 16.04.x

iii. SUSE Enterprise Linux (SLES)

SUSE Enterprise Linux 11 & 12

iv. Oracle Linux

Oracle Linux 6.8 & 7.2

v. Red Hat Enterprise Linux

RedHat Enterprise Linux 6.8 & 7.3

vi. Microsoft Windows

Microsoft Windows 2008 Enterprise R2 SP1 English

Microsoft Windows 2012 R2 Standard English

Windows Server 2016 Standard English

The full list of available public images including a compatibility matrix can be viewed at https://imagefactory.otc.t-systems.com/.

https://imagefactory.otc.t-systems.com/



Private images:

The customer has the opportunity to upload its own so-called private images to the Image Management Service or to create them on the basis of an Elastic Cloud Server.

3.1.4 Dedicated Host

With the Dedicated Host Service, the Open Telekom Cloud provides isolated and dedicated physical servers (known as dedicated hosts). Provision, monitoring, and resource management are undertaken via the self-service portal.

The following dedicated hosts are available to the customer for selection in the Open Telekom Cloud self-service portal:

* The respective hardware pool can contain different processor types, the selection can’t be influenced,

Dedicated Host Type

Sockets Cores per

Socket Hardware

Specifications* vCPUs

Supported Elastic Cloud Server

General-Computing 2 12

Intel Xeon E5-2658A v3 (30MB Cache, 2.20 GHz) or

Intel Xeon E5-2658 v4 (35M Cache, 2.30 GHz)

264 GB RAM

72 General Purpose (s1,

c1, c2 und m1)

High Performance 2 12

Intel Xeon E5-2690 v3 (30MB Cache, 2.60 GHz) or

Intel Xeon E5-2690 v4 (35M Cache, 2.60 GHz)

264 GB RAM

36 High Performance (h1)

Disk Intensive 2 12

Intel Xeon E5-2690 v3 (30MB Cache, 2.60 GHz)

328 GB RAM

24x 1,8 TB local SAS HDD

40 Disk Intensive (d1)


3.1.5 Bare Metal Service

With the bare metal service, the Open Telekom Cloud provides isolated and dedicated, physical servers without a hypervisor. Provisioning, monitoring and resource management are performed via the Self-Service Portal.

The following Bare Metal host is available to the customer for selection in the Open Telekom Cloud self-service portal:

A compatibility matrix with all supported images can be viewed at https://imagefactory.otc.t-systems.com/.

Bare Metal Type Sockets Cores per

Socket Hardware

specifications

physical.o2.medium 2 8 Intel Xeon E5-2667 v4 (25MB Cache, 3,2 GHz)

256 GB RAM

2x 800GB local SSD

physical.m2.medium 4 24

Intel Xeon E7-8890 v4 (60MB Cache, 2,2 GHz)

2 TB RAM

2x 600GB local SAS (RAID 1)

7x 1,8TB local SAS (RAID 5)

2x 1,6TB NVMe SSD

physical.m2.xlarge 4 24


4 TB RAM

2x 600GB local SAS (RAID 1)

14x 1,8TB local SAS (RAID 5)

2x 1,6TB NVMe SSD

physical.p1.large 2 14


512 TB RAM

1x NVIDIA P100

2x 600GB local SAS

2x 800GB NVMe SSD

1x 100GBit/s Infiniband network

physical.h2.large 2 18

Intel Skylake 6151 v5 (60MB Cache, 3,0 GHz)

192 GB RAM

1x 1,6TB NVMe SSD

1x 100GBit/s Infiniband network



3.2 Databases

3.2.1 Relational Database Service

The Relational Database Service is the Database-as-a-Service offering of the Open Telekom Cloud that enables customers to create a relational online database. The customer has operational tools for automatic database provision, maintenance, monitoring, 35-day point-in-time recovery, backup, and restore at its disposal.

The following databases are available:

mySQL version 5.6.x and 5.7.x (Community version) PostgreSQL version 9.5.x and 9.6.x(Community version) Microsoft SQL Server 2014 Standard SP2 (MS SQL Server)

The following pre-assembled Relational Database Service flavors are available for the customer to select in the Open Telekom Cloud self-service portal:

Relational Database Service flavor (type)

vCPU (quantity)

RAM Database - volume

storage service Volume storage

service type

mySQL PostgreSQL

MS SQL Server

db.c2.medium 1 2 GB 100 GB to 2 TB SATA/SSD X X

db.s1.medium 1 4 GB 100 GB to 2 TB SATA/SSD X X

db.c2.large 2 4 GB 100 GB to 2 TB SATA/SSD X X

db.s1.large 2 8 GB 100 GB to 2 TB SATA/SSD X X

db.m1.large 2 16 GB 100 GB to 2 TB SATA/SSD X X

db.c2.xlarge 4 8 GB 100 GB to 2 TB SATA/SSD X X X

db.s1.xlarge 4 16 GB 100 GB to 2 TB SATA/SSD X X X

db.m1.xlarge 4 32 GB 100 GB to 2 TB SATA/SSD X X X

db.s1.2xlarge 8 32 GB 100 GB to 2 TB SATA/SSD X X X

db.m1.2xlarge 8 64 GB 100 GB to 2 TB SATA/SSD X X X


3.2.2 Distributed Cache Service

Distributed Cache Service allows the customer to create a noSQL in-memory database based on Redis 3.0.7.

In order to use the Distributed Cache Service, the following prefabricated flavors are available to the customer through the Open Telekom Cloud Self-Service Portal, which distinguishes between two variants: Single-Node: Each Distributed Cache instance runs only on one cache node. Master/Standby-Node: The Distributed Cache instances run in the so-called master / slave mode.

Cluster-Node: The distributed cache instances run in a cluster mode.

Distributed Cache Service flavor (type)

Total memory Usable memory

Single-Node Usable memory

Master/Standby-Node Max. number

of connections Maximum bandwidth

Single-Node and Master/Standby-Node

1 GB 0,45 GB 0,55 GB 300 90 Mbit/s 2 GB 1,5 GB 1,5 GB 10.000 128 Mbit/s 4 GB 3,2 GB 3,2 GB 10.000 192 Mbit/s 8 GB 6,8 GB 6,4 GB 10.000 192 Mbit/s

16 GB 13,6 GB 12,8 GB 10.000 256 Mbit/s 32 GB 27,2 GB 25,6 GB 10.000 256 Mbit/s 64 GB 58,2 GB 51,2 GB 12.000 384 Mbit/s

Distributed Cache Service flavor (type)

Total memory Usable memory Max. number of

connections Maximum bandwidth

Cluster-Node 64 GB 64 GB 20.000 384 Mbit/s

128 GB 128 GB 20.000 384 Mbit/s

256 GB 256 GB 20.000 384 Mbit/s

512 GB 512 GB 20.000 384 Mbit/s


3.3 Storage

3.3.1 Object Storage Service

The Object Storage Service is an object-based data storage service. The data storage is reached via an Internet link by means of the HTTP and HTTPS protocols.

The Object Storage Service differs from other storage types by its use of objects as a basis of storage. Every object is clearly identified so that it can be accessed via the network. The Object Storage Service offers a highly simplified access mechanisms and a high level of scalability. The Object Storage Service allows buckets (containers) and storage objects to be created, and objects to be called up and deleted.

3.3.2 Elastic Volume Service

The Elastic Volume Service provides the customer with data storage in block level storage capacities. Customers can use the Elastic Volume Service separately or connect it to storage capacities for use on Elastic Cloud Servers.

Up to 10 other block storage actions of different types may be assigned to each Elastic Cloud Server. With the Elastic Volume Service, identical copies are stored on multiple storage nodes, in order to store the data inventory at 99.99995 percent without loss.

The following block storage types are available to the customer for selection:

3.3.3 Volume Backup Service

The Volume Backup Service provides a full backup to restore local system and storage data. A backup is a "snapshot copy" of an Elastic Cloud Server or Elastic Volume Service. The data backup is scheduled by the customer and performed across availability zones.

Common I/O (SATA)

High I/O (SAS)

High I/O (SAS)

Ultra-High I/O (SSD)

Ultra-High I/O (SSD)

Max. IOPS per disk 1.000 3.000 3.000 20.000 30.000

Max. data throughput per disk

40 MB/s 120 MB/s 550 MB/s 320 MB/s 1 GB/s

Average respnse time

10 – 15ms 6 – 10ms 6 – 10ms 1 – 3ms 1ms

Infiniband optimized - - X - X

Limitation Not usable with Flavors e1 / e2

and hl1

Not usable with Flavors e1 / e2

and hl1

Not usable with Flavors e1 / e2

and hl1

Only usable with Flavors e1 / e2

and hl1

Only usable with Flavors e1 / e2

and hl1


3.3.4 Cloud Server Backup Service

The Cloud Server Backup Service provides the customer with a backup / restore solution for Elastic Cloud Server. All elastic volumes of the Elastic Cloud Server are backed up. The customer has the possibility to configure the execution time of the automated backup as well as its retention time.

3.3.5 Scalable File Service

The Scalable File Service provides the customer a scalable NFSv3 based data store for the Elastic Cloud Server instances. The maximum size of a volume is limited to 10PB.


3.4 Network

3.4.1 Virtual Private Cloud

One or more Virtual Private Clouds are available to the customer, which it can create, configure, and manage itself. Network communication takes place only within the respective tenant. A logical separation of the tenants is performed.

The customer can implement its virtual network environment, including the IP address areas, partial networks, virtual routers, SNAT, security groups, and firewall access authorization lists (ACL policy). The customer is provided with a VPN gateway on an IP Sec basis for the connection with its corporate network.

3.4.2 Elastic IP

Elastic IP provides a public IP address for every tenant. Via a virtual network map, the static public IP address enables a connection between the customer resources in the Open Telekom Cloud and the Internet.

Elastic IP supports any data traffic via the UDP, TCP, and ICMP protocols for both inbound and outbound Internet connections. For security reasons (protection against SPAM blacklists), outbound SMTP connections are activated via ports 25, 465, and 587 on the central firewall exclusively for the Telekom Secure Mail Gateway Service that can be ordered separately.

3.4.3 Elastic & Unified Load Balancer

The Elastic & Unified Load Balancer is a service that automatically distributes traffic on multiple Elastic Cloud Servers and balances loads. Furthermore, the Elastic & Unified Load Balancer allows for integration into auto-scaling.

3.4.4 Domain Name Service

The Domain Name Service resolves a domain name to an elastic IP such as 192.168.1.100. The customer has the option of configuring DNS zones and DNS zone records.

3.4.5 Direct Connect (MPLS)

The Direct Connect Service enables the customer's data center to be connected to the Open Telekom Cloud on the basis of MPLS.

3.4.6 Secure Mail-Gateway

The Secure Mailgateway service allows customers to send emails through applications hosted in the Open Telekom Cloud. Telekom reserves the right to limit the number of e-mails to 100 e-mails per minute.


3.4.7 NAT Gateway

The NAT Gateway service provides the ability to establish connections between instances of a subnet and the Internet via a shared Elastic IP, without conversely allowing Internet access to the respective instances. The customer can choose from the following NAT gateway types:

3.5 Management & Application

3.5.1 Cloud Eye

Cloud Eye is a management service that analyzes the state of the customer's resources in real time and possesses monitoring and alarm functions. The customer can collect, store, and evaluate performance data on its resources by using guidelines. A dashboard enables the customer to display the number of indicators.

3.5.2 Cloud Trace Service

The Cloud Trace Services provides the customer with a detailed monitoring function for audits. It offers the option to manage "trackers" in the Tracker Lifecycle Management module, which monitor access to specific resources within the Open Telekom Cloud. The trackers can be set up, stopped, and deleted as well as be modified. A search/display function presents the results of the various trackers. Tracker results are saved in the Object Storage Service.The results of the last 7 days can be viewed in the self-service portal or all stored results can be downloaded as a report.

3.5.3 Simple Message Notification

Simple Message Notification is a scalable and event-driven notification service that can be used independently and in combination with the Cloud Eye, Cloud Trace Service, and AntiDDoS Open Telekom Cloud Services. Based on self-defined guidelines ("topics") the customer can send manual and automated messages to pre-defined groups (subscribers) by e-mail, SMS, or via HTTP/HTTPS.

3.5.4 Distributed Message Service

Using the Distributed Message Service, the customer can create queues in which messages are held for further processing. Applications can exchange messages with each other via RESTful API without being available at the same time.

NAT-Gateway type Maximum SNAT Connections Maximum SNAT Connectons per

second

Small 10.000 1.000

Medium 50.000 5.000

Large 200.000 10.000

Extra-Large 1.000.000 30.000


3.5.5 Tag Management Service

The customer can use the tag management service to add his Elastic Cloud Server resources to metadata so-called tags. Tags can be created manually or predefined in CSV format. The following services are currently supported: Elastic Cloud Server, Object Storage Service, Elastic Volume Service, Virtual Private Cloud, Volume Backup Service, Autoscaling and Image Mangement Service.

3.5.6 OpenStack Project

Projects are used to group and isolate OpenStack resources (compute resources, storage resources, and network resources) under a tenant. A project can be assigned to user groups.

3.5.7 Resource Template Service

The Resource Template Service implements an orchestration engine to launch multiple composite cloud applications based on templates in the form of text files. The Resource Template Service is based on OpenStack HEAT.

3.6 Disaster recovery capability

The Open Telekom Cloud is equipped with fully redundant components. Through the possibility of ordering resources both in Availability Zone "A" and in Availability zone "B" of the twin core data center network, the Open Telekom Cloud provides the prerequisite for implementing D/R concepts in the self-service portal.

D/R concepts can be implemented by customers at the application level, by ordering resources in different Availability Zones ("A"/"B") and configured using application-specific D/R mechanisms. In addition, the customer is provided with Elastic Load Balancers in the Open Telekom Cloud, in order to map D/R tolerance over multiple Elastic Cloud Servers in different Availability Zones ("A"/"B").


3.7 Cloud Container Engine The Cloud Container Engine Service offers the possibility of generating Docker containers in the Open Telekom Cloud or setting up personal containers.

The customer has various functions at its disposal in the Open Telekom Cloud self-service portal for managing, monitoring, and orchestrating containers.

When the Cloud Container Engine is used, the Open Telekom Cloud automatically reserves the required resources from the Elastic Cloud Server, Virtual Private Cloud, Object Storage Service, Identity and Access Management, Elastic Load Balance, and Elastic Volume Services.

3.8 Workspace Workspace is a Desktop as a Service that enables the customer to generate a virtual desktop infrastructure (VDI).

A Workspace consists of a processor (vCPU), memory (RAM), OS image (operating system), block memory resources (Volume Storage Service), and optional vGPU. The customer can then choose from among pre-assembled flavors that Telekom automatically offers.

As operating system can be selected Microsoft Windows 2008 R2 64 bit, including the Windows 7 GUI package and Microsoft Windows 2016 64bit, including the Windows 10 GUI. The license for Microsoft Windows is included in the service.

The customer may choose the following pre-assembled Cloud Server types:

3.8.1 Dedicated Host für Workspace

Dedicated Host for Workspace provides isolated and dedicated physical servers (called dedicated hosts). Deployment, monitoring and resource management are handled through the Self-Service Portal. With Workspace on a Dedicated Host, the customer has the opportunity to use their own operating system licenses.

The following dedicated hosts are available to the customer:

Workspace flavor (type)

vCPU (quantity)

RAM vGPU GPU type System - volume storage service

Data - volume storage service


workspace.c2.large 2 4 GB N/A N/A 80 GB to 32 TB Up to 32 TB SATA/SSD

workspace.c2.xlarge 4 8 GB N/A N/A 80 GB to 32 TB Up to 32 TB SATA/SSD

workspace.c2.2xlarge 8 16 GB N/A N/A 80 GB to 32 TB Up to 32 TB SATA/SSD

workspace.g1.xlarge 4 8 GB 1 NVIDIA M60-1Q 80 GB to 32 TB Up to 32 TB SATA/SSD

workspace.g1.2xlarge 8 16 GB 1 NVIDIA M60-1Q 80 GB to 32 TB Up to 32 TB SATA/SSD

Dedicated Host (type)

Sockets Cores per

Socket Hardware

Specification vCPUs

Supported Elastic Cloud Server

General-Computing 2 12 Intel Xeon E5-2658A v3

(30MB Cache, 2.20 GHz)

264 GB RAM 72

workspace.c2.large

workspace.c2.xlarge

workspace.c2.2xlarge


3.9 Data analysis

3.9.1 MapReduce Service

The MapReduce Service as a Big-Data-as-a-Service solution offers a range of tools that allow for big data analyses. This includes storage capacities and methods as well as analysis functions. The worker nodes are clustered. The task nodes can be used for data processing, they can automatically add or remove rules by means of Auto Scaling (scale in and scale out). Clusters can be created, configured, expanded, and searched through a REST API or the Self-Service Portal.

The analysis can be monitored and controlled using monitoring tools. MapReduce offers the following analysis and data management tools: Hadoop, HBase, Hive, Spark, Hue, Loader, Kafka, Storm, Flume and Kerberos. Data can be stored in the Object Storage Service.

The customer may choose the following pre-assembled Core Node types:

The customer may choose the following pre-assembled Master Node types:


vCPU (quantity)

RAM Local hard

disks System - volume storage service


c2.2xlarge 8 16 GB - up to 32 TB SATA/SAS/SSD

c2.4xlarge 16 32 GB - up to 32 TB SATA/SAS/SSD

s1.xlarge 4 16 GB - up to 32 TB SATA/SAS/SSD

s1.4xlarge 16 64 GB - up to 32 TB SATA/SAS/SSD

s1.8xlarge 32 128 GB - up to 32 TB SATA/SAS/SSD

h1.2xlarge 8 32 GB - up to 32 TB SATA/SAS/SSD



d1.xlarge 4 32 GB 3x 1,8 TB SAS up to 32 TB SATA/SAS/SSD

d1.2xlarge 8 64 GB 6x 1,8 TB SAS up to 32 TB SATA/SAS/SSD




vCPU (quantity)

RAM Local hard



c2.4xlarge 16 32 GB - 200 GB SATA/SAS/SSD

s1.4xlarge 16 64 GB - 200 GB SATA/SAS/SSD



The customer may choose the following pre-assembled Task Node types:


vCPU (quantity)

RAM Local hard





s1.xlarge 4 16 GB - 40 GB SATA/SAS/SSD



h1.2xlarge.4 8 32 GB - 40 GB SATA/SAS/SSD




3.9.2 Data Warehouse Service

The Data Warehouse Service is an online database optimized to search and analyze large data sets due to the hyper-scale architecture.

A data warehouse cluster consists of at least 3 nodes and can be expanded to up to 32 nodes.

The customer may choose the following pre-assembled Flavor types:

3.9.3 Data Ingestion Service

The Data Ingestion Service is a scalable streaming and big data analysis service capable of customizing and processing a large amount of streaming and big data data. Data sent to him can be stored for offline processing and analysis in the Object Storage Service.

Through a web console or REST API, the customer has the ability to create / delete / monitor processes. s. The customer can store data in streams and retrieve data from streams using the REST API or SDK

The following partition types are available to the customer:

3.10 Security

3.10.1 Anti-DDoS

Anti-DDoS is a configurable anti-DDoS function to protect the public IP address. Attacks on the customer's network are reported as soon as a number of connections that it has defined as the threshold value are exceeded and this is detected by the anti-DDoS.

Data Warehouse Flavor (type)

vCPU (quantity)

RAM Local hard disks

m1.xlarge 4 32 GB 256 GB SSD

d1.xlarge 4 32 GB 2x 1,8 TB SAS (RAID 1)

Data Ingestion Service Partion (type)

Maximum write capacity per partition

Maximum writes per partition

Maximum read capacity per partition

Common 1 MB/s 1000 records/s 2 MB/s

Advanced 5 MB/s 2000 records/s 10 MB/s


3.10.2 Key Management Service

The Key Management Service is a management service for creating and controlling the encryption keys that are used for data encryption and stored in a hardware security module for protection. The Key Management Service makes it possible to encrypt and decrypt the Object Storage Service and the Elastic Volume Service. The Cloud Trace Service can be used to log and analyze access/use.

3.11 Rights of use, licenses

3.11.1 Operating system licenses

The customer can use the licenses provided by the Telekom as part of the Public Images on Elastic Cloud Servers and Dedicated Hosts. Licenses are billed according to usage per server on a monthly basis. By using the licenses provided by Telekom within the framework of the Public Images, the customer accepts the license terms of the respective manufacturer at the time of the contract. This creates an agreement between the customer and the respective software manufacturer.

As an alternative to Telekom's licenses, the customer can also use their own licenses in their own images or with the Public Images of Telekom (Bring Your Own License). The use of Microsoft licenses by the customer is limited to Dedicated Hosts.

3.11.2 Individual license terms

i. Community Linux derivatives based on: (1) CentOS

https://www.centos.org/legal/ https://www.centos.org/legal/trademarks/

(2) OpenSUSE

https://en.opensuse.org/openSUSE:License https://en.opensuse.org/openSUSE:Trademark_guidelines

(3) Debian

https://www.debian.org/legal/licenses/ https://www.debian.org/trademark

(4) Fedora

https://fedoraproject.org/wiki/Legal/Licenses/LicenseAgreement21 https://fedoraproject.org/wiki/Legal:Trademark_guidelines?rd=Legal/TrademarkGuidelines

(5) EulerOS

http://developer.huawei.com/ict/en/site-euleros/article/privacy-policy

https://www.centos.org/legal/

https://www.centos.org/legal/trademarks/

https://en.opensuse.org/openSUSE:License

https://en.opensuse.org/openSUSE:Trademark_guidelines

https://www.debian.org/legal/licenses/

https://www.debian.org/trademark

https://fedoraproject.org/wiki/Legal/Licenses/LicenseAgreement21

https://fedoraproject.org/wiki/Legal:Trademark_guidelines?rd=Legal/TrademarkGuidelines


ii. Ubuntu:

http://www.ubuntu.com/legal/ http://www.ubuntu.com/legal/terms-and-policies/intellectual-property-policy

iii. Oracle Linux 6.x

https://oss.oracle.com/ol6/EULA

iv. Oracle Linux 7.x


v. SUSE Enterprise Linux

https://www.suse.com/licensing/eula/

vi. Redhat Enterprise Linux

http://www.redhat.com/licenses/cloud_cssa/Cloud_Software_Subscription_Agreement.pdf

vii. Microsoft Windows Server 2008, 2012 and 2016:

The customer shall be granted the time-limited, non-exclusive global right to use the software for its own purposes. The customer is not entitled to grant sub-licenses to third parties for the use of the software. To the extent permitted by applicable law, all warranties by Microsoft and any liability by Microsoft or its suppliers for any damages, whether direct, indirect, or consequential, arising from this software are declined.

The customer is expressly prohibited from:

i. Removing, changing, and deleting copyrights, logos, or other trademarks that appear in or on the products.

ii. Reverse engineering, decompiling, or breaking down the products unless this is expressly permitted in accordance with applicable law.

iii. Contacting Microsoft directly in a support case. iv. Downloading and copying the software and storing or using it locally or in a different

environment. v. Using the software in "high-risk environments." This comprises, for example, using the

software in an application for controlling aircraft and other mass transportation means (for humans), nuclear and chemical plants, life-sustaining systems.

http://www.ubuntu.com/legal/

http://www.ubuntu.com/legal/terms-and-policies/intellectual-property-policy



https://www.suse.com/licensing/eula/

http://www.redhat.com/licenses/cloud_cssa/Cloud_Software_Subscription_Agreement.pdf


4 Service levels

4.1 Service transfer point Telekom's responsibility ends at the service transfer point. The service transfer point is the data center's point of entry to the Internet.

4.2 Platform (IaaS level) availability

The availability of the "Elastic Cloud Server" and "Object Storage Service" Open Telekom Cloud components is 99.95 percent per calendar month and is calculated as follows:

It is displayed as a percentage (availability percentage). The individual items have the following meanings:

Open Telekom Cloud component – the Elastic Cloud Server and/or Object Storage Service

Total service minutes – the total number of calendar month minutes (calculation: 60 minutes multiplied by 24 hours multiplied by the number of calendar days in the month).

Total downtime minutes – the number of minutes within a calendar month during which a given Open Telekom Cloud component is not available, less the excused events in minutes

4.3 Excused events Excused events are:

i. The Open Telekom component is available in one of the availability zones, or ii. The customer can use an alternative instance, or

iii. Downtime that was caused by maintenance work or changes, or iv. Incidents, downtimes, and problems that are attributable to the customer, its employees, or

representatives

v. Downtimes that can be traced back to third-party action (e.g., DDoS attack)

Times for excused events are not considered downtime and are therefore not taken into account for calculating availability. The existence of one excused event is sufficient.

(Total service minutes) - (Total downtime minutes)

Total service minutes


4.4 Operating times

Service parameters Value

Uptime1 Monday – Sunday

24/7 1The uptime refers to the period in which the services are available.

4.5 Customer support in the event of an incident Tickets can be reported in German and English on a 24/7 basis. The following options are available: Via e-mail to: [email protected] Or by phone on: +49 391 5976 2433

Events are processed according to their criticality:

Critical events (incidents): Processing Monday through Sunday, 24/7 (CET/CEST) Non-critical events: Processing Monday through Friday, 8:00 a.m. to 5:00 p.m. (CET/CEST)

Telekom reserves the right to downgrade a criticality if the platform is available in accordance with the agreed SLAs and the reason for the impairment is the responsibility of the customer (e.g., configuration tasks).

Critical events are incidents that have an impact on the availability of an Open Telekom Cloud component. Non-critical events are all other incidents (e.g., implementation of users and system support).

Service parameters Value

Response time2 4 hours

Resolution times Best Effort

2 The maximum period to the initial confirmation of the current status of incidents reported by customers.

By ordering the so-called Enterprise Agreement in the categories silver, gold and platinum, the customer can optionally extend the existing service quality.

4.6 Maintenance windows The Open Telekom Cloud has a fully redundant design so that maintenance work on the platform does not generally lead to disruptions and is therefore not announced in advance.

Telekom will notify the customer of any disruptions caused by maintenance work. Telekom strives to keep impairments caused by maintenance work to a minimum.

Maintenance work is not considered downtime and is therefore not taken into account for calculating availability.

mailto:[email protected]


5 The customer's duties to cooperate

The customer will perform the following duties to cooperate in particular, free of charge:

i. The customer will back up its data at adequate intervals and in a suitable form so that it can be recovered at a reasonable cost. Telekom does not back up data.

ii. The customer is obligated to protect the operating systems and other applications it manages against misuse and keep them free from malware (e.g., by importing up-to-date security patches, using anti-virus scanners, and an appropriate configuration of the virtual firewall).

iii. The customer is responsible for the usage of the resources provided for it, and for its capacity management. The customer will take responsibility for ordering any necessary capacity expansions/reductions.

iv. The customer must provide all necessary usage rights and software licenses unless these have to be provided by Telekom due to a written agreement. This applies, in particular, to the customer's own software products and their updates/upgrades that the customer uses in connection with the Open Telekom Cloud services.

v. The customer assures that it will not store any content on the contractual storage space or make it available, if the provision, publication, transfer, or use of such content violates applicable laws or third-party rights – this applies in particular to defamatory, hatred-inciting, or extreme right-wing content, as well as malicious codes or other malware.

vi. The customer is not allowed to use the service for sending bulk e-mails (SPAM).

vii. The customer is responsible for checking whether the data transferred by it in connection with the use of the service is personal data and whether processing this personal data is permissible. To the extent that the customer wishes personal data to be processed, the customer will sign an agreement on the processing of personal data based on the Telekom sample agreement, which will be provided by Telekom.

viii. The customer declares that it agrees to exchange information by e-mail and that it will always provide a current e-mail address. The customer is aware that essential information for the service provision, such as access data, information on modifications to the services, and the legal conditions is only sent by e-mail.

ix. The customer must follow and support the incident clearance process.

x. The customer must independently back up all application data by way of a download before the agreement ends. In order to fulfill the legal requirements, Telekom will irrevocably delete the customer's application in the data center on the agreement's expiry date. Other ways of transferring data back to the customer may be requested separately and ordered subject to separate remuneration.

xi. The customer is responsible for checking, and ensuring, compliance, with any and all legal provisions, laws, regulations, and industry-specific provisions that are relevant and applicable in connection with the use of the service. This particularly also includes compliance with confidentiality obligations, for example those resulting from a professional activity. The customer confirms that data of relevance to confidentiality will only be stored where there is an effective approval.

xii. The customer ensures that its use of the service shall not cause any risk or impairment to third parties or to Telekom's infrastructure. In the event of such risk or impairment (e.g., due to a DDoS attack), Deutsche Telekom will be entitled to deactivate the service concerned, without prior notification of the customer, until the risk or impairment has been remedied. Downtime caused by this action will not be taken into account in the availability calculation. Telekom will inform the customer.


xiii. The customer assures that all information’s are true. If it’s suspected that the customer has not fully fulfilled this obligation or that the customer has been the victim of a third-party attack, Telekom is entitled to reduce or block the customer's services at its expense. In this case, the customer remains obliged to pay the agreed fees. The resulting downtime is not taken into account when calculating the availability. Telekom will inform the customer.

xiv. Customer's duties to cooperate regarding the Direct Connect Service

In order to use the service, the customer must provide an MPLS connection beforehand that must be ordered separately from the Telekom Sales team.

In order to use the Direct Connect Service, the customer must provide a Telekom firewall at which the customer's MPLS connection terminates.

Ordering is possible via the following options:

Via e-mail to: [email protected] Or by phone on: +800 330 4444 (within Germany)

mailto:[email protected]


6 Charges

6.1 Method for calculating charges

6.1.1 Computing

Open Elastic

Billing of the computing services in the standard price model is based on consumption.

Reserved/reserved upfront

If a minimum order volume is agreed, computing services can be obtained via a fixed provision time of 12, 24, or 36 months. The prices and computing services are firmly agreed for the term selected and there will not be any adjustments.

When the agreed provision period has ended, the services will be billed in accordance with the Open Elastic model. Any services beyond the minimum order volume are billed in accordance with the Open Elastic model.

Reserved: invoices will be issued on a monthly basis. Within the first three months, the customer can switch to the next higher flavor or reserved class following order placement.

Reserved upfront: billing takes place in the first month for the agreed term.

6.1.2 Storage

The calculation of the Storage is based on the average consumption of a calendar month. Times of use under one calendar month are settled on a per-hour basis. The used size of the Storage service is multiplied by the service life and divided by the total hours of the respective calendar month.

a) Object Storage Service

Billing for the Object Storage Service is based on a cumulative scale price, which means that the price levels are replenished one after the other and that the amount of memory consumed is settled according to the respective season. In addition, every outgoing traffic will be charged.

b) Elastic Volume Storage/ Scalable File Service

Elastic Volume Storage and Scalable File Service are billed per started GB / month.

A detailed explanation with detailed examples of payroll accounting is available at https://cloud.telekom.de/fileadmin/CMS/Information/Kundenflyer/Open-Telekom-Cloud_Pricing-Models.pdf

https://cloud.telekom.de/fileadmin/CMS/Information/Kundenflyer/Open-Telekom-Cloud_Pricing-Models.pdf


6.2 Compute

6.2.1 Elastic Cloud Server

6.2.1.1 General Purpose

Elastic Cloud Server flavor

(type)

vCPUs Virtual RAM (GB)

Operating system group

Open Elastic in EUR/hour

Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

General Purpose - s1.medium

1 4 Open Linux 0,046 - - - - - - Oracle Linux 0,082 - - - - - - RHEL 0,096 - - - - - - SUSE 0,104 - - - - - - Windows 0,123 - - - - - -

General Purpose - s1.large


General Purpose - s1.xlarge


General Purpose - s1.2xlarge


General Purpose - s1.4xlarge


General Purpose – s1.8xlarge


General Purpose -c1.medium


General Purpose -c1.large


General Purpose -c1.xlarge


*Minimum lease period



(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

General Purpose -c1.2xlarge





32

32

Open Linux 1,700 - - - - - - Oracle Linux 1,822 - - - - - - RHEL 1,916 - - - - - - SUSE 1,825 - - - - - - Windows 2,787 - - - - - -

General Purpose - c2.medium


General Purpose - c2.large


General Purpose - c2.xlarge


General Purpose - c2.2xlarge









(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

General Purpose- m1.medium


General Purpose - m1.large


General Purpose - m1.xlarge

4 32 Open Linux 0,230 - - - - - - Oracle Linux 0,249 - - - - - - RHEL 0,284 - - - - - - SUSE 0,319 - - - - - -

Windows 0,496 - - - - - - General Purpose - m1.2xlarge


General Purpose - m1.4xlarge


Memory Optimized II - m2.8xlarge.8

32 256 Open Linux 2,270 1.343,938 1.276,667 1.209,395 13.505,530 22.959,401 25.909,320

Oracle Linux 2,305 1.383,464 1.318,884 1.254,303 14.084,906 23.944,340 28.230,756

RHEL 2,401 1.441,109 1.373,837 1.306,565 14.671,777 24.942,021 29.407,037

SUSE 2,410 1.368,605 1.301,333 1.234,061 13.802,467 23.464,195 26.619,922

Windows 3,780 2.444,204 2.376,932 2.309,661 26.709,003 45.405,305 65.518,716 *Minimum lease period


6.2.1.2 General Purpose – s2


(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

General Purpose – s2.medium.1

1 1 Open Linux 0,014 7,270 6,134 5,037 77,000 133,570 179,000

Oracle Linux 0,050 34,300 33,480 32,650 398,040 760,960 1.088,780

RHEL 0,058 39,880 38,920 37,960 462,830 884,840 1.266,030

SUSE 0,059 37,580 36,410 34,780 420,830 800,000 1.100,000

Windows 0,061 40,820 39,970 37,990 480,030 919,990 1.299,000 General Purpose – s2.large.1

2 2 Open Linux 0,089 39,570 35,220 31,050 466,680 830,270 999,990

Oracle Linux 0,121 71,051 65,062 57,575 816,677 1.507,571 1.910,963

RHEL 0,141 91,190 85,201 77,714 1.009,490 1.854,650 2.535,500

SUSE 0,175 73,065 65,062 54,554 814,240 1.418,620 1.813,140

Windows 0,167 108,263 102,273 94,430 1.134,660 2.061,450 2.780,400 General Purpose – s2.xlarge.1

4 4 Open Linux 0,188 101,824 89,845 74,871 1.150,012 2.046,410 2.371,900

Oracle Linux 0,206 121,963 109,984 95,010 1.391,683 2.508,010 3.096,913

RHEL 0,240 142,102 130,123 115,149 1.619,840 2.916,290 3.821,925

SUSE 0,280 123,977 109,984 91,989 1.415,850 2.477,960 3.009,911

Windows 0,336 216,526 204,546 185,780 2.280,660 4.174,790 5.682,410 General Purpose – s2.2xlarge.1

8 8 Open Linux 0,369 203,648 179,689 149,741 2.300,024 4.096,918 4.743,800

Oracle Linux 0,412 223,787 199,829 169,880 2.541,695 4.580,260 5.468,813

RHEL 0,478 284,205 260,246 230,298 3.266,708 6.030,286 7.643,851

SUSE 0,453 225,801 199,829 166,860 2.565,862 4.580,260 5.381,811


16 16 Open Linux 0,741 407,296 359,379 299,482 4.600,049 8.193,837 9.487,601

Oracle Linux 0,775 427,435 379,518 319,622 4.841,720 8.677,179 10.212,613

RHEL 0,931 487,853 439,936 380,039 5.566,732 10.127,204 12.387,651

SUSE 0,912 429,449 379,518 316,601 4.865,887 8.677,179 10.125,612


32 32 Open Linux 1,641 814,592 718,758 598,965 9.200,098 16.387,674 18.975,201

Oracle Linux 1,669 834,731 738,897 619,104 9.441,769 16.871,016 19.700,214

RHEL 1,751 895,149 799,315 679,522 10.166,781 18.321,041 21.875,252

SUSE 1,733 836,745 738,897 616,083 9.465,936 16.871,016 19.613,213

Windows 2,787 1.732,206 1.636,372 1.516,579 19.368,290 35.424,070 48.167,350 General Purpose – s2.medium.2

1 2 Open Linux 0,021 10,280 8,290 6,290 109,450 172,030 187,720

Oracle Linux 0,061 40,010 38,420 36,820 460,730 866,190 1.216,390

RHEL 0,071 46,530 44,680 42,820 535,730 1.007,200 1.414,410

SUSE 0,065 41,780 39,820 36,310 473,330 890,280 1.220,860

Windows 0,072 47,530 45,130 43,720 553,320 1.010,750 1.412,280 General Purpose – s2.large.2

2 4 Open Linux 0,100 52,201 46,060 38,383 589,563 1.005,500 1.215,974

Oracle Linux 0,129 72,340 66,199 58,522 831,234 1.533,501 1.940,987

RHEL 0,149 92,479 86,338 78,662 1.026,550 1.873,400 2.540,560

SUSE 0,179 74,354 66,199 55,501 855,401 1.527,000 1.853,985


4 8 Open Linux 0,199 104,402 92,119 76,766 1.179,126 2.083,270 2.431,948

Oracle Linux 0,220 124,541 112,258 96,905 1.420,797 2.540,250 3.156,961

RHEL 0,259 144,680 132,398 117,045 1.653,960 2.953,780 3.881,974

SUSE 0,300 126,555 112,258 93,884 1.444,964 2.514,810 3.069,959


8 16 Open Linux 0,400 208,804 184,239 153,532 2.358,253 4.200,638 4.863,897

Oracle Linux 0,448 228,943 204,378 173,671 2.599,924 4.683,980 5.588,909

RHEL 0,531 289,361 264,795 234,089 3.324,936 6.124,470 7.763,947

SUSE 0,510 230,957 204,378 170,650 2.624,091 4.670,470 5.501,908

Windows 0,743 444,015 419,450 388,743 4.823,540 8.722,460 11.696,790 *Minimum lease period



(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

General Purpose – s2.4xlarge.2

16 32 Open Linux 0,779 409,980 368,477 307,064 4.716,506 8.401,276 9.727,793

Oracle Linux 0,783 412,470 388,616 327,203 4.895,560 8.884,618 10.452,806

RHEL 0,952 498,164 449,034 387,621 5.683,189 10.334,643 12.627,844

SUSE 0,933 439,760 388,616 324,183 4.982,344 8.884,618 10.365,804


32 64 Open Linux 1,683 835,215 736,954 614,128 9.433,012 16.802,552 19.455,586

Oracle Linux 1,710 855,354 757,093 634,268 9.674,682 17.285,894 20.180,599

RHEL 1,793 915,772 817,511 694,685 10.399,695 18.735,919 22.355,637

SUSE 1,775 857,368 757,093 631,247 9.698,849 17.285,894 20.093,597


1 4 Open Linux 0,046 23,570 19,710 15,850 254,670 414,190 478,560

Oracle Linux 0,082 47,529 44,306 40,278 551,010 1.034,351 1.271,610

RHEL 0,096 59,820 56,140 52,460 681,530 1.251,920 1.711,180

SUSE 0,104 49,543 44,306 37,258 575,177 1.034,351 1.276,022


2 8 Open Linux 0,099 54,779 48,334 40,278 618,677 1.032,160 1.231,130

Oracle Linux 0,130 74,918 68,473 60,418 860,348 1.585,361 2.001,035

RHEL 0,152 95,057 88,613 80,557 1.060,440 1.912,600 2.556,480

SUSE 0,189 76,932 68,473 57,397 865,080 1.473,610 1.825,590


4 16 Open Linux 0,201 109,557 96,668 80,557 1.157,180 1.957,220 2.410,120

Oracle Linux 0,237 129,697 116,808 100,696 1.479,026 2.603,870 3.277,057

RHEL 0,262 149,836 136,947 120,835 1.720,697 3.027,750 3.915,470

SUSE 0,313 131,711 116,808 97,675 1.503,193 2.588,760 3.184,580


8 32 Open Linux 0,425 219,115 193,337 161,114 2.409,820 4.196,000 4.929,000

Oracle Linux 0,469 239,254 213,476 181,253 2.716,381 4.891,419 5.829,102

RHEL 0,552 299,672 273,894 241,671 3.441,393 6.271,920 8.004,140

SUSE 0,533 241,268 213,476 178,232 2.740,548 4.817,980 5.742,100


16 64 Open Linux 0,859 438,230 386,673 322,228 4.949,420 8.816,154 10.208,178

Oracle Linux 0,877 458,369 406,813 342,367 5.191,091 9.299,495 10.933,191

RHEL 0,993 518,787 467,230 402,785 5.916,103 10.730,760 13.108,229

SUSE 0,975 460,383 406,813 339,346 5.215,258 9.276,820 10.846,189


32 128 Open Linux 1,766 876,460 773,347 644,456 9.898,839 17.632,307 20.416,356

Oracle Linux 1,793 896,599 793,486 664,595 10.140,510 18.115,649 21.141,369

RHEL 1,876 957,017 853,904 725,013 10.865,523 19.565,674 23.316,407

SUSE 1,858 898,613 793,486 661,574 10.164,677 18.115,649 21.054,367


1 8 Open Linux 0,075 37,429 33,025 27,521 422,723 715,660 828,400

Oracle Linux 0,100 57,568 53,164 47,660 664,393 1.236,316 1.596,878

RHEL 0,122 73,800 60,410 59,010 740,220 1.420,240 1.905,050

SUSE 0,123 59,582 53,164 44,639 688,561 1.236,316 1.509,876


2 16 Open Linux 0,119 58,000 55,000 45,000 669,330 1.055,880 1.229,660

Oracle Linux 0,139 85,840 79,950 75,170 970,670 1.709,320 2.215,970

RHEL 0,165 99,120 95,270 87,410 1.128,680 1.987,580 2.576,710

SUSE 0,192 97,010 86,190 72,160 1.100,000 1.875,000 2.280,000

Windows 0,266 142,680 125,700 108,720 1.472,630 2.535,760 3.189,400 *Minimum lease period



(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

General Purpose – s2.xlarge.8

4 32 Open Linux 0,230 119,980 105,220 92,890 1.380,270 2.304,660 2.589,990 Oracle Linux 0,249 140,220 129,440 119,230 1.598,810 2.732,840 3.402,090 RHEL 0,284 164,320 159,820 138,630 1.859,090 3.177,720 3.955,910 SUSE 0,319 145,230 139,125 120,530 1.663,580 2.736,130 3.217,640 Windows 0,496 256,470 249,320 221,480 2.976,540 5.143,430 6.500,660




16 128 Open Linux 1,159 558,370 528,403 440,336 6.699,950 10.599,950 11.600,210 Oracle Linux 1,234 599,860 542,120 460,475 6.799,850 11.252,690 13.110,730 RHEL 1,290 679,414 608,960 520,893 7.730,244 13.049,660 15.245,030 SUSE 1,284 617,310 548,542 457,454 7.029,399 11.167,870 12.354,800 Windows 2,131 1.177,360 1.105,350 1.004,160 13.168,150 25.567,850 31.199,090


32 256 Open Linux 2,270 1.197,714 1.056,806 880,672 13.505,530 22.959,401 25.909,320 Oracle Linux 2,305 1.217,853 1.076,946 900,811 13.768,793 23.944,340 28.230,756 RHEL 2,401 1.278,271 1.137,363 961,229 14.493,805 24.942,021 29.407,037 SUSE 2,410 1.219,867 1.076,946 897,790 13.792,960 23.464,195 26.619,922 Windows 3,780 2.444,204 2.376,932 2.229,862 26.709,003 45.405,305 65.518,716


6.2.1.3 Dedicated General Purpose - c3


(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

Dediated General Purpose – c3.large.2

2 4 Open Linux 0,124 63,160 55,941 40,603 649,642 974,462 1.266,801 Oracle Linux 0,151 83,299 76,081 60,742 891,312 1.457,804 1.991,814 RHEL 0,179 103,438 96,220 80,881 1.132,983 1.941,146 2.716,826 SUSE 0,216 85,313 76,081 57,721 915,480 1.457,804 1.904,812 Windows 0,218 132,274 125,056 109,717 1.479,017 2.633,214 3.754,928

Dediated General Purpose – c3.xlarge.2


Dediated General Purpose – c3.2xlarge.2



16 32 Open Linux 0,989 505,277 447,531 324,821 5.197,133 7.795,699 10.134,409 Oracle Linux 1,016 525,416 467,670 344,960 5.438,804 8.279,041 10.859,422 RHEL 1,099 585,834 528,088 405,378 6.163,816 9.729,066 13.034,460 SUSE 1,081 527,430 467,670 341,939 5.462,971 8.279,041 10.772,420 Windows 1,746 1.058,194 1.000,448 877,738 11.832,139 21.065,712 30.039,428




(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR


32 64 Open Linux 1,978 1.010,554 895,062 649,642 10.394,266 15.591,398 20.268,818 Oracle Linux 2,005 1.030,693 915,201 669,781 10.635,936 16.074,740 20.993,831 RHEL 2,088 1.091,111 975,619 730,199 11.360,949 17.524,765 23.168,868 SUSE 2,070 1.032,707 915,201 666,760 10.660,104 16.074,740 20.906,829 Windows 3,492 2.116,388 2.000,896 1.755,476 23.664,278 42.131,423 60.078,855


60 128 Open Linux 3,732 1.907,052 1.689,103 1.225,962 19.615,392 29.423,088 38.250,014 Oracle Linux 3,760 1.927,191 1.709,242 1.246,101 19.857,063 29.906,430 38.975,027 RHEL 3,842 1.987,609 1.769,660 1.306,519 20.582,076 31.356,455 41.150,065 SUSE 3,824 1.929,205 1.709,242 1.243,080 19.881,230 29.906,430 38.888,026 Windows 6,591 3.993,912 3.775,963 3.312,822 44.657,709 79.507,722 113.376,966

Dediated General Purpose – c3.large.4

2 8 Open Linux 0,136 69,292 61,373 44,545 712,714 1.069,070 1.389,792 Oracle Linux 0,163 89,431 81,512 64,684 954,384 1.552,412 2.114,804 RHEL 0,191 109,570 101,651 84,823 1.196,055 2.035,754 2.839,817 SUSE 0,228 91,445 81,512 61,663 978,552 1.552,412 2.027,803 Windows 0,239 145,116 137,197 120,369 1.622,611 2.888,866 4.119,485

Dediated General Purpose – c3.xlarge.4





16 64 Open Linux 1,085 554,333 490,980 356,357 5.701,709 8.552,563 11.118,332 Oracle Linux 1,112 574,472 511,120 376,496 5.943,380 9.035,905 11.843,345 RHEL 1,195 634,890 571,537 436,914 6.668,392 10.485,930 14.018,383 SUSE 1,177 576,486 511,120 373,475 5.967,547 9.035,905 11.756,343 Windows 1,916 1.160,931 1.097,579 962,955 12.980,890 23.110,926 32.955,877


32 128 Open Linux 2,170 1.108,666 981,961 712,714 11.403,418 17.105,126 22.236,664 Oracle Linux 2,197 1.128,805 1.002,100 732,853 11.645,088 17.588,468 22.961,677 RHEL 2,280 1.189,223 1.062,518 793,271 12.370,101 19.038,493 25.136,715 SUSE 2,262 1.130,819 1.002,100 729,832 11.669,256 17.588,468 22.874,675 Windows 3,832 2.321,863 2.195,158 1.925,911 25.961,781 46.221,853 65.911,754





6.2.1.4 Memory Optimized II & III


(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

Memory Optimized II - m2.8xlarge.8


Memory Optimized III - m3.large.8

2 16 Open Linux 0,160 81,556 72,235 52,429 838,858 1.258,286 1.635,772 Oracle Linux 0,187 101,695 92,374 72,568 1.080,528 1.741,628 2.360,785 RHEL 0,215 121,834 112,513 92,707 1.322,199 2.224,970 3.085,798 SUSE 0,252 103,709 92,374 69,547 1.104,696 1.741,628 2.273,783 Windows 0,282 170,801 161,480 141,674 1.909,799 3.400,169 4.848,597

Memory Optimized III - m3.xlarge.8


Memory Optimized III - m3.2xlarge.8



16 128 Open Linux 1,277 652,445 577,880 419,429 6.710,861 10.066,291 13.086,179 Oracle Linux 1,304 672,584 598,019 439,568 6.952,532 10.549,633 13.811,191 RHEL 1,387 733,002 658,437 499,986 7.677,544 11.999,658 15.986,229 SUSE 1,369 674,598 598,019 436,547 6.976,699 10.549,633 13.724,190 Windows 2,255 1.366,406 1.291,841 1.133,390 15.278,393 27.201,356 38.788,775


32 256 Open Linux 2,554 1.304,890 1.155,759 838,858 13.421,722 20.132,582 26.172,357 Oracle Linux 2,581 1.325,029 1.175,899 858,997 13.663,392 20.615,924 26.897,370 RHEL 2,664 1.385,447 1.236,316 919,415 14.388,405 22.065,949 29.072,408 SUSE 2,646 1.327,043 1.175,899 855,976 13.687,560 20.615,924 26.810,368 Windows 4,510 2.732,812 2.583,681 2.266,780 30.556,786 54.402,712 77.577,551





6.2.1.5 High Performance I


(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

High Performance I h1.large

2 4 Open Linux 0,158 86,304 75,119 63,934 883,132 1.501,937 1.856,425 Oracle Linux 0,191 - - - - - - RHEL 0,201 122,379 114,121 105,854 1.336,012 2.438,162 3.306,442 SUSE 0,226 93,773 82,932 72,091 1.003,026 1.733,927 2.192,721 Windows 0,256 162,573 149,530 136,487 1.674,838 3.013,882 4.017,130

High Performance I h1.xlarge

4 8 Open Linux 0,309 170,722 149,345 127,959 1.756,466 3.002,670 3.738,620 Oracle Linux 0,310 - - - - - - RHEL 0,359 211,153 192,771 174,390 2.257,507 4.031,643 5.322,398 SUSE 0,399 187,052 164,983 142,914 1.971,671 3.399,184 4.282,532 Windows 0,471 299,339 277,301 255,263 3.077,470 5.578,611 7.503,446

High Performance I h1.2xlarge



16 32 Open Linux 1,269 707,269 620,993 534,707 7.280,092 12.492,668 15.637,736 Oracle Linux 1,283 - - - - - - RHEL 1,482 856,099 771,014 685,919 9.016,109 15.879,211 20.589,286 SUSE 1,457 773,020 680,178 587,326 8.010,111 13.775,585 17.296,412 Windows 2,105 1.346,484 1.245,176 1.143,859 13.886,621 25.127,973 33.724,048


32 64 Open Linux 2,725 1.516,427 1.334,261 1.152,086 15.660,384 26.931,657 33.813,847 Oracle Linux 2,898 - - - - - - RHEL 3,254 1.908,470 1.740,407 1.572,336 20.354,890 36.310,497 47.866,823 SUSE 3,105 1.682,672 1.482,192 1.281,702 17.437,891 30.022,896 37.755,016 Windows 4,393 2.850,917 2.640,078 2.429,239 29.419,845 53.311,378 71.674,602

High Performance I h1.large.4


High Performance I h1.xlarge.4


High Performance I h1.2xlarge.4



16 64 Open Linux 1,331 740,214 637,679 535,143 7.435,360 12.513,335 15.233,925 Oracle Linux 1,597 - - - - - - RHEL 1,508 818,754 719,859 620,953 8.378,000 14.398,715 18.062,145 SUSE 1,484 760,144 656,219 552,283 7.675,320 12.944,775 15.808,385 Windows 2,224 1.230,814 1.108,909 987,003 12.646,250 22.286,255 28.920,025



High Performance I h1.large.8





(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

High Performance I h1.xlarge.8





16 128 Open Linux 1,631 962,061 775,071 588,069 8.869,170 13.935,689 15.199,593 Oracle Linux 1,699 - - - - - - RHEL 1,749 1.048,461 869,551 690,639 9.906,890 16.039,049 18.396,473 SUSE 1,727 999,001 795,991 677,969 9.132,300 14.409,469 16.631,503 Windows 2,888 1.666,001 1.426,051 1.186,089 17.007,060 28.457,239 34.350,533




6.2.1.6 High Performance II


(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

High Performance II h2.3xlarge.10

16 128 Open Linux 2,058 1.276,878 1.085,217 889,895 12.465,647 21.006,910 25.492,499 Oracle Linux 2,102 - - - - - - RHEL 2,305 - - - - - - SUSE 2,249 1.324,168 1.128,253 928,168 13.012,505 21.958,298 26.691,273 Windows 3,177 - - - - - -

High Performance II h2.3xlarge.20

16 256 Open Linux 3,145 1.709,980 1.633,524 1.553,420 17.605,564 30.870,643 37.142,784 Oracle Linux 2,448 - - - - - - RHEL 3,346 - - - - - - SUSE 3,308 1.764,438 1.669,889 1.748,534 18.028,414 31.694,394 39.718,671 Windows 5,278 - - - - - -

High Performance II hl1.8xlarge.8




6.2.1.7 GPU optimized (NVIDIA M60 & P100)


(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

GPU optimized g1.xlarge NVIDIA M60


GPU optimized g1.2xlarge NVIDIA M60


GPU optimized g2.xlarge NVIDIA M60


GPU optimized p1.2xlarge.8 NVIDIA P100








6.2.1.8 Large memory



(type)




Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

Large Memory I e1.xlarge

4 128 Open Linux 1,067 490,560 413,484 336,408 5.495,833 8.019,583 10.543,333 Oracle Linux 1,127 - - - - - - RHEL 1,187 575,079 497,267 419,456 6.506,496 10.012,130 13.517,763 SUSE 1,159 514,464 436,811 359,157 5.780,527 8.492,799 11.205,071 SUSE for SAP 1,251 538,369 460,137 381,905 6.065,221 8.966,015 11.866,809 Windows 1,675 - - - - - -

Large Memory I e1.2xlarge

8 256 Open Linux 2,134 981,120 826,938 672,756 10.991,667 16.039,167 21.086,667 Oracle Linux 2,194 - - - - - - RHEL 2,254 1.065,506 910,553 755,599 12.000,553 18.026,793 24.053,032 SUSE 2,226 1.005,090 850,308 695,526 11.277,037 16.513,163 21.749,289 SUSE for SAP 2,318 1.029,060 873,679 718,297 11.562,408 16.987,160 22.411,911 Windows 3,350 - - - - - -

Large Memory I e1.4xlarge.p

16 470 Open Linux 3,922 1.802,934 1.519,605 1.236,276 20.199,370 29.474,418 38.749,467 Oracle Linux 3,981 - - - - - - RHEL 4,041 1.884,931 1.600,191 1.315,452 21.176,335 31.373,602 41.570,869 SUSE 4,013 1.828,392 1.543,972 1.259,551 20.500,037 29.966,056 39.432,075 SUSE for SAP 4,105 1.853,849 1.568,338 1.282,827 20.800,704 30.457,694 40.114,683 Windows 5,746 - - - - - -

Large Memory I e1.8xlarge.p


Large Memory II e2.2xlarge

8 128 Open Linux 1,078 495,617 417,747 339,876 5.552,491 8.102,259 10.652,027 Oracle Linux 1,138 - - - - - - RHEL 1,198 580,410 501,877 423,345 6.566,815 10.104,948 13.643,081 SUSE 1,170 519,347 440,956 362,566 5.835,392 8.573,407 11.311,421 SUSE for SAP 1,262 543,077 464,166 385,255 6.118,292 9.044,554 11.970,815 Windows 1,692 - - - - - -


12 256 Open Linux 2,145 986,177 831,200 676,224 11.048,325 16.121,843 21.195,361 Oracle Linux 2,205 - - - - - - RHEL 2,265 1.070,707 914,997 759,288 12.059,130 18.114,785 24.170,439 SUSE 2,237 1.010,057 854,510 698,963 11.332,765 16.594,766 21.856,767 SUSE for SAP 2,329 1.033,937 877,820 721,703 11.617,205 17.067,689 22.518,174 Windows 3,368 - - - - - -




36 890 Open Linux 7,384 3.272,209 2.546,843 1.745,991 32.911,902 46.103,906 54.713,396 Oracle Linux 7,501 - - - - - - RHEL 7,561 3.422,874 2.628,017 1.825,474 34.611,336 48.020,681 57.558,049

SUSE 7,533 3.344,022 2.570,225 1.768,068 33.642,821 46.571,823 55.356,602

SUSE for SAP 7,683 3.415,834 2.593,608 1.790,145 34.373,740 47.039,739 55.999,808

Windows 9,751 - - - - - -


6.2.1.9 Disk intensive


(type)


Local SAS disks



Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

Disk Intensive d1.xlarge

4 32 3x 1,8 TB Open Linux 0,706 312,500 288,860 256,870 3.143,130 5.439,780 6.441,850 Oracle Linux 0,653 - - - - - - RHEL 0,759 351,400 327,360 294,830 3.599,590 6.337,580 7.757,840 SUSE 0,794 336,490 311,420 277,510 3.394,430 5.892,840 7.020,870 Windows 0,822 - - - - - -

Disk Intensive d1.2xlarge

8 64 6x 1,8 TB Open Linux 1,411 625,000 577,720 513,740 6.286,250 10.879,470 12.883,370 Oracle Linux 1,313 - - - - - - RHEL 1,526 709,280 661,170 596,080 7.276,440 12.826,430 15.735,970 SUSE 1,500 648,990 600,280 534,380 6.537,550 11.332,530 13.462,400 Windows 1,607 - - - - - -


16 128 12x 1,8 TB Open Linux 2,821 1.249,990 1.155,420 1.027,470 12.572,390 21.758,730 25.766,420 Oracle Linux 2,526 - - - - - - RHEL 2,937 1.334,280 1.238,810 1.109,660 13.560,870 23.703,820 28.619,340 SUSE 2,910 1.273,980 1.177,920 1.047,960 12.821,990 22.210,100 26.346,410 Windows 3,089 - - - - - -


36 256 24x 1,8 TB Open Linux 5,642 2.499,980 2.310,840 2.054,940 25.144,770 43.517,450 51.532,840 Oracle Linux 4,951 - - - - - - RHEL 5,757 2.584,260 2.394,160 2.136,960 26.131,440 45.460,640 54.386,400 SUSE 5,731 2.523,970 2.333,270 2.075,260 25.392,560 43.967,010 52.113,780 Windows 6,244 - - - - - -


6.2.2 Auto Scaling

Auto Scaling (type) Billing EUR

Auto Scaling N/A included


6.2.3 Dedicated Host


6.2.4 Bare Metal


Dedicated Host (type)


Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

General-Computing 2,626 1.303,745 959,771 811,348 14.602,581 24.709,586 30.321,015

High Performance 3,630 1.825,873 1.363,637 1.175,272 20.373,221 34.986,092 43.838,613

Disk Intensive 6,663 3.002,620 2.756,934 2.455,543 30.496,161 52.967,145 63.405,040

License Open Linux included - - - - - -

License Oracle 0,045 - - - - - -

License RHEL 0,052 - - - - - -

License Suse 0,050 - - - - - -

License Windows 0,070 - - - - - -

Bare Metal Host (type) Operating system group


Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

o2.medium Open Linux 2,574 1.155,415 1.000,421 845,426 12.963,196 21.530,177 25.700,944 Oracle Linux 2,626 1.193,515 1.038,521 883,526 13.420,396 22.444,577 27.072,544 RHEL 2,670 1.226,072 1.071,077 916,082 13.811,073 23.225,932 28.244,577 SUSE 2,645 1.207,803 1.052,808 897,813 13.591,846 22.787,477 27.586,894 Windows 3,154 - - - - - -

m2.medium Open Linux 17,942 8.055,034 6.140,954 4.210,399 90.373,550 111.153,747 131.917,550 Oracle Linux 17,994 8.093,134 7.012,581 5.932,027 90.830,750 151.013,079 180.546,987 RHEL 18,039 8.125,690 6.222,436 4.294,885 91.221,428 113.166,070 134.990,209 SUSE 18,014 8.083,743 6.155,790 4.227,837 90.546,349 111.475,982 132.405,614 Windows 18,522 - - - - - -

SUSE for SAP 18,157 8.212,196 7.131,643 6.051,090 92.259,500 153.870,579 184.833,237 m2.xlarge Open Linux 33,469 15.025,990 11.883,216 8.147,444 168.584,278 215.090,995 255.270,541

Oracle Linux 33,521 15.064,090 13.048,408 11.032,727 169.041,478 280.910,896 335.608,255 RHEL 33,566 15.096,646 12.009,669 8.289,382 169.432,155 218.417,207 260.539,084 SUSE 33,541 15.078,377 11.888,993 8.165,439 169.212,928 215.299,275 255.721,745 Windows 34,050 15.449,624 13.433,942 11.418,261 173.667,884 290.163,709 349.487,475 SUSE for SAP 33,684 15.183,152 13.167,471 11.151,789 170.470,228 283.768,396 339.894,505

h2.large Open Linux 2,654 1.191,310 1.031,500 871,690 13.365,912 22.199,037 26.499,374 Oracle Linux 2,706 1.229,410 1.069,600 909,790 13.823,112 23.113,437 27.870,974 RHEL 2,750 1.261,966 1.102,156 942,346 14.213,790 23.894,792 29.043,006 SUSE 2,725 1.243,697 1.083,887 924,077 13.994,562 23.456,337 28.385,324 Windows 3,234 1.614,943 1.455,134 1.295,324 18.449,519 32.366,251 41.750,195

p1.large Open Linux 14,215 8.291,080 7.317,760 6.344,440 93.708,194 162.733,044 207.074,549 Oracle Linux 14,267 8.329,180 7.355,860 6.382,540 94.165,394 163.647,444 208.446,149 RHEL 14,311 8.361,737 7.388,417 6.415,097 94.556,072 164.428,799 209.618,181 SUSE 14,286 8.343,468 7.370,148 6.396,828 94.336,844 163.990,344 208.960,499 Windows 14,795 8.714,714 7.741,394 6.768,074 98.791,801 172.900,258 222.325,369


6.3 Databases

6.3.1 Relational Database Service

6.3.1.1 mySQL

mySQL Flavor (type) vCPUs Virtual RAM (GB)


Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

db.c2.medium 1 2 GB 0,038 21,082 19,418 18,308 216,372 359,510 429,415

db.s1.medium 1 4 GB 0,081 45,027 41,472 39,102 462,116 767,824 917,124

db.c2.large 2 4 GB 0,121 66,937 61,652 58,129 686,981 1.141,446 1.363,393

db.s1.large 2 8 GB 0,198 109,628 100,974 95,204 1.125,134 1.869,454 2.232,959

db.m1.large 2 16 GB 0,217 120,170 110,683 104,358 1.233,320 2.049,209 2.447,667

db.c2.xlarge 4 8 GB 0,265 146,839 135,246 127,518 1.507,031 2.503,990 2.990,877

db.s1.xlarge 4 16 GB 0,396 219,784 202,433 190,865 2.255,678 3.747,896 4.476,653

db.m1.xlarge 4 32 GB 0,580 321,507 296,125 279,203 3.299,673 5.482,534 6.548,582

db.s1.2xlarge 8 32 GB 0,792 439,568 404,865 381,730 4.511,356 7.495,792 8.953,307

db.m1.2xlarge 8 64 GB 1,083 600,848 553,413 521,789 6.166,602 10.246,046 12.238,333

HA db.c2.medium 1 2 GB 0,076 42,165 38,836 36,617 432,744 719,021 858,830

HA db.s1.medium 1 4 GB 0,162 90,053 82,944 78,204 924,233 1.535,649 1.834,247

HA db.c2.large 2 4 GB 0,241 133,873 123,304 116,258 1.373,962 2.282,891 2.726,787

HA db.s1.large 2 8 GB 0,395 219,257 201,947 190,407 2.250,269 3.738,908 4.465,918

HA db.m1.large 2 16 GB 0,433 240,339 221,365 208,716 2.466,641 4.098,419 4.895,333

HA db.c2.xlarge 4 8 GB 0,529 293,678 270,493 255,036 3.014,062 5.007,980 5.981,754

HA db.s1.xlarge 4 16 GB 0,792 439,568 404,865 381,730 4.511,356 7.495,792 8.953,307

HA db.m1.xlarge 4 32 GB 1,159 643,013 592,249 558,406 6.599,346 10.965,067 13.097,164

HA db.s1.2xlarge 8 32 GB 1,585 879,136 809,731 763,460 9.022,712 14.991,584 17.906,614

HA db.m1.2xlarge 8 64 GB 2,166 1.201,697 1.106,826 1.043,579 12.333,204 20.492,093 24.476,666

ready only db.c2.medium 1 2 GB 0,038 - - - - - -

ready only db.s1.medium 1 4 GB 0,081 - - - - - -

ready only db.c2.large 2 4 GB 0,121 - - - - - -

ready only db.s1.large 2 8 GB 0,198 - - - - - -

ready only db.m1.large 2 16 GB 0,217 - - - - - -

ready only db.c2.xlarge 4 8 GB 0,265 - - - - - -

ready only db.s1.xlarge 4 16 GB 0,396 - - - - - -

ready only db.m1.xlarge 4 32 GB 0,580 - - - - - -

ready only db.s1.2xlarge 8 32 GB 0,792 - - - - - -

ready only db.m1.2xlarge 8 64 GB 1,083 - - - - - - *Minimum lease period


6.3.1.2 PostgreSQL

PostgreSQL Flavor (type) vCPUs Virtual RAM (GB)


Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

db.c2.medium 1 2 GB 0,040 22,137 20,389 19,224 227,191 377,486 450,886 db.s1.medium 1 4 GB 0,085 47,278 43,545 41,057 485,220 806,212 962,975 db.c2.large 2 4 GB 0,127 70,284 64,735 61,036 721,333 1.198,523 1.431,569 db.s1.large 2 8 GB 0,207 115,110 106,022 99,964 1.181,391 1.962,927 2.344,607 db.m1.large 2 16 GB 0,278 154,181 142,009 133,894 1.582,385 2.629,194 3.140,426 db.c2.xlarge 4 8 GB 0,227 126,178 116,217 109,576 1.294,986 2.151,670 2.570,050 db.s1.xlarge 4 16 GB 0,416 230,773 212,555 200,409 2.368,465 3.935,295 4.700,492 db.m1.xlarge 4 32 GB 0,608 337,582 310,931 293,163 3.464,657 5.756,660 6.876,011 db.s1.2xlarge 8 32 GB 0,832 461,546 425,109 400,817 4.736,924 7.870,581 9.400,972 db.m1.2xlarge 8 64 GB 1,137 630,891 581,084 547,879 6.474,932 10.758,349 12.850,250 HA db.c2.medium 1 2 GB 0,080 44,273 40,778 38,448 454,381 754,972 901,772 HA db.s1.medium 1 4 GB 0,170 94,556 87,091 82,114 970,440 1.612,423 1.925,950 HA db.c2.large 2 4 GB 0,253 140,567 129,470 122,072 1.442,666 2.397,045 2.863,137 HA db.s1.large 2 8 GB 0,415 230,220 212,045 199,928 2.362,782 3.925,854 4.689,214 HA db.m1.large 2 16 GB 0,455 252,356 232,433 219,152 2.589,973 4.303,339 5.140,100 HA db.c2.xlarge 4 8 GB 0,556 308,362 284,018 267,788 3.164,771 5.258,388 6.280,853 HA db.s1.xlarge 4 16 GB 0,832 461,547 425,109 400,817 4.736,930 7.870,591 9.400,984 HA db.m1.xlarge 4 32 GB 1,217 675,164 621,861 586,327 6.929,313 11.513,321 13.752,022 HA db.s1.2xlarge 8 32 GB 1,664 923,093 850,217 801,633 9.473,848 15.741,163 18.801,945 HA db.m1.2xlarge 8 64 GB 2,274 1.261,782 1.162,167 1.095,758 12.949,864 21.516,697 25.700,500 ready only db.c2.medium 1 2 GB 0,040 - - - - - - ready only db.s1.medium 1 4 GB 0,085 - - - - - - ready only db.c2.large 2 4 GB 0,127 - - - - - - ready only db.s1.large 2 8 GB 0,207 - - - - - - ready only db.m1.large 2 16 GB 0,227 - - - - - - ready only db.c2.xlarge 4 8 GB 0,278 - - - - - - ready only db.s1.xlarge 4 16 GB 0,416 - - - - - - ready only db.m1.xlarge 4 32 GB 0,608 - - - - - - ready only db.s1.2xlarge 8 32 GB 0,832 - - - - - - ready only db.m1.2xlarge 8 64 GB 1,137 - - - - - -



6.3.1.3 Microsoft SQL Server

Microsoft SQL Server Flavor (type)



Reserved 12 months*

in EUR/month

Reserved 24 months*

in EUR/month

Reserved 36 months*

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

db.c2.xlarge 4 8 GB 0,543 337,145 289,548 261,783 3.426,979 6.282,795 8.710,239 db.s1.xlarge 4 16 GB 1,087 674,290 579,096 523,566 6.853,958 12.565,590 17.420,476 db.m1.xlarge 4 32 GB 1,397 867,019 744,617 673,215 8.812,996 16.157,159 22.399,698 db.s1.2xlarge 8 32 GB 2,258 1.400,810 1.203,049 1.087,688 14.238,823 26.104,509 36.190,341 db.m1.2xlarge 8 64 GB 2,774 1.720,981 1.478,019 1.336,291 17.493,261 32.070,978 44.462,038


6.3.1.4 Relational Database Service – Storage & Backup

Relational Database Services (type) Billing EUR

RDS Volume Storage - Ultra High I/O - SSD Space in GB/Monat 0,114

RDS Volume Storage - Common I/O - SATA Space in GB/Monat 0,099

RDS Backup Storage Space in GB/Monat 0,078


6.3.2 Distributed Cache Service

Distributed Cache Service (type) Gross RAM (GB) Open Elastic in EUR/hour

Single Node 1 0,015

Single Node 2 0,035

Single Node 4 0,075

Single Node 8 0,190

Single Node 16 0,426



Master/Standby 1 0,026







Cluster 64 2,496

Cluster 128 4,992

Cluster 256 9,984

Cluster 512 19,968

Distributed Cache Service (type) Billing EUR

Backup Space in GB/Monat 0,079


6.4 Storage

6.4.1 Object Storage Service

Storage Services (type)

Billing Cumulated graded price in GB/month from:

Cumulated graded price in GB/month to:

EUR

Standard Object Storage Space

Space in GB/month

- 5 - > 5 1.000 0,024 > 1.000 50.000 0,023 >50.000 500.000 0,022 > 500.000 1.000.000 0,021 > 1.000.000 5.000.000 0,021 > 5.000.000 0,020 > 10.000.000 - 0,020

Warm Object Storage Space

Space in GB/month - 5 0,014 > 5 1.000 0,014 > 1.000 50.000 0,014 >50.000 500.000 0,013 > 500.000 1.000.000 0,013 > 1.000.000 5.000.000 0,012 > 5.000.000 10.000.000 0,012 > 10.000.000 - 0,012

Cold Object Storage Space

Space in GB/month - 5 0,005 > 5 1.000 0,005 > 1.000 50.000 0,005 >50.000 500.000 0,004 > 500.000 1.000.000 0,004 > 1.000.000 5.000.000 0,004 > 5.000.000 10.000.000 0,004 > 10.000.000 - 0,004

Standard Object Storage Requests per 1000 requests - - 0,004 Warm Object Storage Requests per 1000 requests - - 0,007 Cold Object Storage Requests per 1000 requests - - 0,051 Warm Object Storage Transition Requests per 1000 requests - - 0,007 Cold Object Storage Transition Requests per 1000 requests - - 0,051 Warm Object Storage early delete Space in GB/month - - 0,014 Cold Object Storage early delete Space in GB/month - - 0,005 Warm Object Storage restore Space per GB - - 0,009 Cold Object Storage Bulk restore Requests per 1000 requests - - 0,031 Cold Object Storage Standard restore Requests per 1000 requests - - 0,062 Cold Object Storage Expedited restore Requests per 1000 requests - - 12,523 Cold Object Storage Bulk restore Space per GB - - 0,003 Cold Object Storage Standard restore Space per GB - - 0,013 Cold Object Storage Expedited restore Space per GB - - 0,038 Cold Object Storage Buffer Space in GB/month - - 0,024 Object Storage Data Transfer Inbound for all types N/A - - included Object Storage Data Transfer Outbound for all types

Space in GB/month

- 1 - > 1 1.000 0,068 > 1.000 10.000 0,064 > 10.000 50.000 0,060 > 50.000 150.000 0,042 > 150.000 500.000 0,041 > 500.000 1.000.000 0,039 > 1.000.000 5.000.000 0,039 > 5.000.000 10.000.000 0,038


6.4.2 Elastic Volume & Volume Backup & Cloud Server Backup Service


Billing Cumulated graded price in GB/month from:


EUR

Elastic Volume Service - Ultra-High I/O - SSD Space in GB/month - - 0,113 Elastic Volume Service - High I/O - SAS Space in GB/month - - 0,091 Elastic Volume Service - Common I/O - SATA Space in GB/month - - 0,046 Elastic Volume Service - High I/O Performance optimized - SAS Space in GB/month - - 0,100 Elastic Volume Service – Ultra-High I/O latency optimized - SSD Space in GB/month - - 0,138 Volume Backup Service Space in GB/month - - 0,010 Cloud Server Backup Service Space in GB/month - - 0,050

6.4.3 Scalable File Service


Billing Cumulated graded price in

GB/month from:


EUR

Scalable File Service Space in GB/Monat - - 0,336

6.4.4 Prepaid Storage

With the prepaid storage is another price model (500 GB, 1 TB and 2 TB) offered. This model only applies to EVS SSD storage. The ordered volume can then be used up over the next three months starting from the month in which the order was placed. Volumes that are not used up within the three months will expire; volumes exceeding the quota will be billed in the classic mode (see 6.4.2). A maximum of three of these packages can be ordered for each customer. Regardless of the day, these packages are valid from the 1st day of the month in which they were ordered; this means they can also be used almost retrospectively for the first month.


6.5 Network

6.5.1 Virtual Private Cloud/Elastic IP/Elastic Load Balancer

Network Services (type) Billing Cumulated graded price in GB/month from:


EUR

Virtual Private Network (VPN) per hour - - 0.038 VPC Internet traffic inbound – downflow N/A - - Included VPC Internet traffic outbound – upflow

Volume in GB/month

- 1 -

> 1 1.000 0,068

> 1.000 10.000 0,064

> 10.000 50.000 0,060

> 50.000 150.000 0,042

> 150.000 500.000 0,041

> 500.000 1.000.000 0,039

> 1.000.000 5.000.000 0,039

> 5.000.000 10.000.000 0,038

Elastic IP per hour 1 - 0,004

Elastic Load Balance per hour - - 0,023

6.5.2 Domain Name Service

Domain Name Service (type)

Billing Cumulated graded price in units from:

Cumulated graded price in units to:

EUR

Zones

in units/month

1 25 0,382

> 25 50 0,191 >50 - 0,077

Queries Per 1,000,000 units

1 999 0,306

> 1.000 1.999 0,230

>1.999 - 0,153


6.5.3 Direct Connect (MPLS)

Direct Connect (type) Billing EUR

Setup One time fee 249,00

Direct Connect Ports 1 Gbit per hour 0,031

Direct Connect Ports 10 Gbit per hour 0,057

Direct Connect Bandwidth 50 Mbit per hour 0,016






Direct Connect Bandwidth 10 Gbit per hour 0,073




6.5.4 Secure Mailgateway

Secure Mailgateway Services (type) Billing EUR

SMTP Mailversand N/A Free of charge until 30.06.2018

6.5.5 NAT Gateway

NAT Gateway (tpye) Billing EUR

NAT Gateway - Small per hour 0,125

NAT Gateway - Medium per hour 0,458

NAT Gateway - Large per hour 1,706

NAT Gateway – Extra-Large per hour 8,362


6.6 Management & Applikation

6.6.1 Cloud Eye

Type Billing EUR

Cloud Eye N/A Included

6.6.2 Cloud Trace Service

Type Billing EUR

Cloud Trace Service N/A Included

6.6.3 Simple Message Notification

Simple Message Notification (type)



EUR

API Calls Mio units/month 0 1 - > 1 0,5

SMS Calls in units/month 0 100 -

> 100 0,11067 E-Mail Calls in units/month 0 1.000 -

> 1.000 0,000021 HTTP/HTTPS Calls in units/month 0 100.000 -

> 100.000 0,000001

Traffic Outbound - upflow GB/month 0 1 -

1 1.000 0,06772

1.000 10.000 0,06396

10.000 50.000 0,06

50.000 150.000 0,042

150.000 500.000 0,041

500.000 1.000.000 0,039

1.000.000 5.000.000 0,0385

> 5.000.000 0,038

6.6.4 Distributed Message Service

Distributed Message Service (type)



EUR

API Calls in units/month 0 1.000.000 - > 1.000.000 - 0,000001

Queue in units/month 0 1.000.000 -

> 1.000.000 - 0,000001


6.6.5 OpenStack Project

Type Billing EUR

Project N/A included

6.6.6 Resource Template Service

Type Billing EUR

Resource Templates N/A included

6.7 Security

6.7.1 Anti-DDoS

Security Services (type) Billing EUR

Anti-DDoS N/A Included

6.7.2 Key Management Service

Key Management Service (type)



EUR

Kunden Masterkey in units - - 0,033 API Calls in units 0 20.000 -

> 20.000 - 0,000003

6.8 Cloud Container Engine

Cloud Container Engine (type) Billing EUR

Cloud Container Engine N/A Included


6.9 Workspace

Workspace flavor (type)

vCPUs (quantity)

Virtual RAM

vGPU vGPU type Operating system


workspace.c2.large 2 4 GB N/A N/A Windows 0,062

workspace.c2.xlarge 4 8 GB N/A N/A Windows 0,119

workspace.c2.2xlarge 8 16 GB N/A N/A Windows 0,241

workspace.g1.xlarge 4 8 GB 1 NVIDIA M60-1Q Windows 0,354

workspace.g1.2xlarge 8 16 GB 1 NVIDIA M60-1Q Windows 0,488


Dedicated Host (type) vCPUs Virtual RAM (GB)



Reserved 12 months

in EUR/month

Reserved 24 months

in EUR/month

Reserved 36 months

in EUR/month

General-Purpose 1,418 1.014,323 983,273 952,222 11.928,442 23.126,571 33.594,388


6.10 Datenanalyse

6.10.1 MapReduce Service

The listed prices are in addition to the Elastic Cloud server prices of the Flavor.


6.10.2 Data Warehouse Service

Data Warehouse Services (type)

Biliing EUR

Node dws.d1.xl per hour 1,412

Node dws.m1.xl per hour 0,460

Backup Space Space in GB/month 0,024

MapReduce Service (type)


Reserved 12 months

in EUR/month

Reserved 24 months

in EUR/month

Reserved 36 months

in EUR/month

Reserved upfront

12 months* in EUR

Reserved upfront

24 months* in EUR

Reserved upfront

36 months* in EUR

MapReduce at d1.xlarge 0,164 - - - - - - MapReduce at d1.2xlarge 0,257 - - - - - - MapReduce at d1.4xlarge 0,257 - - - - - - MapReduce at d1.8xlarge 0,257 - - - - - - MapReduce at s1.xlarge 0,057 - - - - - - MapReduce at s1.4xlarge 0,228 - - - - - - MapReduce at s1.8xlarge 0,257 - - - - - - MapReduce at c2.2xlarge 0,100 - - - - - - MapReduce at c2.4xlarge 0,200 - - - - - - MapReduce at h1.2xlarge 0,257 MapReduce at h1.4xlarge 0,257 MapReduce at h1.8large 0,257


6.10.3 Data Ingestion Service

Data Ingestion Services (type)

Biliing EUR

Common Partition per hour 0,016 Advanced Partition per hour 0,079 Common Requests per 1.000.000 pieces 0,015

Advanced Requests per 1.000.000 pieces 0,015

Common Storage Space GB/month 0,021

Advanced Storage Space GB/month 0,021


7 Termination/minimum lease periods

7.1 Minimum lease periods

The customer is obliged to accept the agreed services for the minimum lease period. Minimum lease periods of the "Reserved" packages end automatically and without notice of termination.

7.2 Termination of the services

When the services end, all the customer's access possibilities to the Open Telekom Cloud service will be deactivated. All of the customer's resources will be deleted and released when the services end. The customer is responsible for downloading its application data independently before the service ends.

Before any termination, the customer will contact the service desk to establish how to back up data if required.


8 Glossary

Term Description

ACL Access Control List API Application Programming Interface – typically used for automatic control and/or integration

into higher-level orchestration Buckets Containers CET/CEST Central European Time/Central European Summer Time CORS Cross-Origin Resource Sharing D/R Disaster recovery (protection against the failure of a whole data center, e.g., in the event of

a catastrophe) DBaaS Database as a Service DDoS Distributed Denial of Service DHCP Dynamic Host Configuration Protocol DNS Domain Name Service DNS Record Record of a Domain Name Service zone DNS zone Part of the domain hierarchy which is managed by a name server Flavor Synonym for an Elastic Cloud Server type GB Gigabyte Gbit/s Gigabits per second GUI Graphical User Interface HA High Availability HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol Secure Hypervisor Virtualization layer between hardware and the operating system I/O Input/Output IaaS Infrastructure as a Service Inbound Incoming connection IOPS Input/Output operations per second IP Internet Protocol IPsec Internet Protocol Security MB Megabyte Mbit/s Megabytes per second MPLS Multiprotocol Label Switching ms Milliseconds OTC Open Telekom Cloud Outbound Outgoing connection RAM/RAM Random Access Memory/Virtual Random Access Memory RDS Relational Database Service REST Representational State Transfer RHEL Red Hat Enterprise Linux SAS Serial Attached SCSI Scale in/out Horizontal scaling SATA Serial Advanced Technology Attachment SCSI Small Computer System Interface SLES SUSE Enterprise Linux SMS Short Message Service SMTP Simple Mail Transfer Protocol


SNAT Source Network Address Translation SPAM Mass unsolicited sending of electronic messages SSD Solid State Disk Tag Categorization of resources TB Terabyte Twin Core Redundant data center at a minimum distance of 10 km for DR scenarios URL Uniform Resource Locator vCPU Virtual Central Processing Unit vGPU Virtual Graphics Processing Unit VM Virtual Machine VNC Virtual Network Computing VPC Virtual Private Cloud VPN Virtual Private Network (typically via IPsec and Site2Site scenario) – enables secure

communication via insecure connection paths such as the Internet

open telekom cloud · the open telekom cloud self-service portal enables the customer to manage its...

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