open source technology - rigelnetworks.com · rigel networks™: a global “software solutions”...

Capability Document

Open Source Technology


1 Rigel Networks Capability Statement


www.rigelnetworks.com Private and Confidential

TABLE OF CONTENTS

1) About Rigel Networks……………………………..……………………………………………..……………………………………………………….…..2

2) Business Overview………………………………………………………………………………………………………………………………….………..….3

3) Rigel Network’s Services…….…………………………………………………………………………………………………................................4

4) Advantage Rigel Networks…………………………………………………………………..……………………………………………………….………6

5) Client Engagement Model………………………………………………………………………………………….…………………………………………7

6) Case Studies………………………………………………………………………………………………………………….……….…………………………….7

a. IVR Solution for Call Center.…………………………………………………………….……………………………………………………………7

b. E-Commerce Website …..…………………………………………………………………………………………………………………………….…9

c. Sugar CRM Solution…………………………………………………………………………………………………………………………….……….11

d. Web based EMR Application for Healthcare Business…….…………………………………………………………………………….13

e. Open EMR - Medical Billing Software………………………………………………………………………………………………………..…16

http://www.rigelnetworks.com/




1) ABOUT RIGEL NETWORKS Back to Top

RIGEL NETWORKS™: A Global “SOFTWARE SOLUTIONS” & “IT SERVICES” company

Rigel Networks is an End to End IT Service Company with an experience of more than a decade in serving SMEs across USA, EU, GCC and Australia. We transform customer’s business by consulting, providing business & infrastructure services and deploying technology solutions. Taking care of human values and ethics, we engage with every customer individually and build custom Value for Money solutions driven by culturally trained, effectively communicating and efficient certified professionals. We foster businesses by innovation, quality, structured processes and collaboration with global resources to fulfil our mission of “Let Us Grow Together!”

Our end-to-end IT solutions right from conceptualizing and designing to the implementation and support, are built on

the foundation of transparency, smooth communication and robust project management. The “Solution first” approach

combined with technological vision and innovative thinking have always enabled business to reach their full potential

and accelerate the growth.

Since our inception in 2004, we have been consistently developing strategies to widen our core IT services by

expanding its reach, retaining customer relationships, engineering new business models and enhancing service

capabilities. We have shaped our culture that is appropriate to software developers who consider their work as a craft.

This is the reason why we have had the privilege to work with some of the amazing companies on earth when it comes

to develop software product with different languages and technologies.

HIGHLIGHTS

• Established in May 22nd , 2004

• Head-quartered at California Area, USA

• Multiple state-of-the-art Offshore Development Centers in India and offices in Australia and U.K

• Zero Debts, Zero Investors & Zero Liabilities since inception

MANAGEMENT TEAM

• Bhairav Patel, Founder & CEO

• Vishal Dalsania, Founder & CTO

• Nischal Patel, CIO


http://www.rigelnetworks.com/offerings/

http://www.rigelnetworks.com/technology/




2) Business Overview Back to Top

Business Services

Business Transformation & Consulting

Helpdesk Services

Infrastructure Services

Business Process Outsourcing

Industries We Serve

IT

Retail

Logistics

Healthcare

Construction

Telecom

Hospitality

Business Solutions

EMR

E-Commerce Solutions

CRM

CMS

Technology Expertise

Microsoft

Open Source

Mobile

Cloud

Virtualization

Big Data





3) Rigel Network’s Services Back to Top

a. LAMP:

We are a leading web development company and offers expert services in LAMP programming according to

the different needs and requirements of the clients. We have successfully implemented simple and complex

projects for domestic and global clients and helped them to take complete advantage of the open source

applications and frameworks. Our LAMP programmers have sound knowledge of programming in LAMP and

offers most comprising custom LAMP application solutions for diverse industries.

Rigel Networks bestows various LAMP Development and Consulting Services which help our clients to get

tailored solutions that cater to their business specific needs. Our LAMP Consultants have several years of

experience on LAMP technology, MySQL Database Server, Apache HTTP Servers and PHP Programming and

will help you with effective results within stipulated time frame. Get in touch with our Solution Architects to

get a free consultation. We have years of experience on the below LAMP technologies:

1) PHP

2) Node JS

3) Angular JS

b. Ecommerce Platforms:

We offer efficacious and effectual eCommerce web design, plug-in & module development solutions for

small and medium level enterprises. With huge variety of eCommerce development platforms available in

the current market, a typical eCommerce solution can’t provide you the flexibility that you need to

maximize profit and increase conversions for your business. Our custom eCommerce developers will make

sure that your eCommerce website is built with a rigorous business strategy and advanced technologies.

Our team will work closely with you to make a crystal clear strategy with precise goals and objectives before

we build your website. Our skilled and talented professionals remain abreast with the current industry

trends to deliver prolific results. With the ineffable experience, our competent developers create

customized e-commerce website to promote your brand effectively while bringing success as well as online

sales. We have expertise on the following platforms:

1) Magento

2) Zen Cart

3) Nopcommerce

4) OsCommerce





c. CMS Platforms: Back to Top

We clearly understand the needs of a website owner. We know that in an information-driven economy the

success relies totally on the ability to provide information to the users quickly. Hence, we provide you with a

very sophisticated content management system where in you have supreme control over the content of

your website. We are proficient with the following technologies:

1) WordPress

2) Joomla

3) Drupal

4) DotNetNuke

d. CRM Platforms:

Our customized Customer Relationship Management (CRM) software, development, integration,

implementation services are optimized to meet your needs and requirements. We help you to expand and

implement well-organized sales, marketing and customer service planning and strategies. Our CRM software

keeps all your company's information centralized, which provides a complete view of each customer. We

work on the following technologies:

1) SugarCRM

2) OpenEMR

3) OpenX

4) vtiger CRM

5) EMR

e. IVR:

Rigel Networks with its IVR Environment as the platform for your system and customized IVR Applications, is

capable of turning your ideas into efficiently working concepts. We conceptualize, develop and execute IVR

related Applications for your organization whether small or large. Our dedicated Team of IVR Application

developers has years of experience to guide you at every step. We use Asterisk IVR as the primary

technology for building various IVR applications.

f. Frameworks:

We specifically fulfill the needs of diverse enterprises impeccably. The company aims its J2EE application

development service to be scalable and easy to implement. Because of this approach, Java programming

language is an obvious choice for us to handle the J2EE application development projects. We have

expertise in the following frameworks:

1) Spring

2) Hibernate

3) Swing





4) Advantage Rigel Networks Back to Top

1) Extensive Multiple Industry Knowledge: We have an extensive experience of numerous projects in various industries like Healthcare, Telecom, IT, Retail, Construction, and Logistics

2) Certified Technology Experts: We are certified Microsoft Gold Partners and Kentico Bronze Partners

3) One-Stop-Destination for all your IT needs: We are an End-To-End IT Solutions and Service provider combining latest technologies and strategic expertise to meet client’s requirements. We can offer services from requirement analysis, technical design, development, QA, testing and till support, training and maintenance

4) Flexible Engagement Model: Whether it’s project-to-project base or dedicated team base, our engagement model is designed to meet our clients’ needs We can ramp up a development team for our clients at a very short notice

5) Cultural Synchronization: We go extra mile to understand our client’s culture and hence, there is always a cultural synchronization between us and our clients.

5) Client Engagement Model Back to Top

Our client engagement model involves:

1) The client will be conducting the interviews before hiring the resources.

2) Resources will be able to work on the client Time zone irrespective of the geographical location and time.

3) Resources will be directly coordinating with the client and will be available on Skype during working hours,

can be contacted over the Phone when needed.

4) Resources will be working from our Indian Branch, however, they will be fully controlled and monitored by

the client.

5) Resources will be ready for daily to weekly bases reporting, if required.

6) Resources can be hired on Hourly to Monthly basis.

7) Free replacement of the resources will be offered, if the client do not find them good or they leave the

company.





6) Case Studies Back to Top

IVR Solution for Call Center

Business Needs

Client Overview:

A US-based firm wanted an IVR solution for their call center

business. Our client is into the business of computer repair,

whereas they have their Call Center for the same, and has many

Technicians who go on site for the computer repair.

Problems:

In their Call Center after the job is done by the Technicians, they

use to face many problems while calling to their respective “CRS”

(Customer Relationship Specialists). They make calls as they have

to provide the details for the job done for their work orders, while

making calls to their respective CRS they use to get many

disconnections, and sometimes they use to be on hold for a longer

time by which they were not been able to provide the details for

their complete work order at the same time.

Industry

BPO

Organization Size

Medium (100-200 employees)

Country

United States

Customer Profile

Our client is one of the Business

Process Outsourcing Company

catering to various industries.

Technologies

Asterisk IVR





Solutions: Back to Top

We have developed the IVR using “Asterisk” for our client, according to their requirements. Rigel Networks provided

full-featured, end-to-end solutions to support the entire range of inbound and outbound services.

In outbound workflow, IVR used to generate calls to technician by fetching the data of technician from the database. IVR

play all the parts for that work order and the technician can choose the particular part and he can update the tracking

number for that particular part of the particular work number. The system will first directly make a greeting to the

technicians when they have dialed the Call Center, and according to the voice responses the technicians need to enter

their ID details, once their ID details are matched they get into the call flow, and can get started entering the work order

details according to the voice responses. Once all the details are matched, the system will automatically update the

work order, and the same work order will get into the process for the Tech’s payment.

On the other side, in the inbound flow, the technician can call to IVR system for a service for particular work order. IVR

will insert the record into the database and the technician will be transferred to an agent for more information or he will

be asked to enter the pay rate. He will be given different options and will be transferred according to the flow of service

he is requesting for. As by having the IVR systems, the technicians don’t need to reach their respective managers for the

work order to be updated, they can call the Call Center and through the help of IVR they can update their jobs. In this

way they can save their time and do not need to be in the queue to reach their managers, as through IVR they can reach

the systems 24/7.

Benefits:

Robust enterprise-grade IVR solution

Reduce Agent Costs by Leveraging the IVR System

Creating and managing many services through IVR system

Advanced IVR menu

Industry-Compliant IVR Platform for Asterisk

Handling high call volumes

Improved customer service

Instant scalability





Back to Top

Business Needs

Client Overview and Problems:

A US-based B2C firm in jewelry industry wanted to develop the

website in such a way to market its jewelry products online and

increase the sale of all its items.

The old system of jewelry selling was obsolete. There was no

proper online way of shopping such jewelry items. There was not

proper site through which the client could market its products,

keep a track of its inventory and increase sales by reaching a large

number of people. Even the client’s customers could not have

access to search for different items of the company and buy the

items and pay online.

Industry

Retail

Organization Size

Medium (50 - 100 employees)

Country

United States

Customer Profile

The client was a leading B2C firm in

the jewelry industry dealing with

various jewels like diamonds, pearls,

precious stones etc.

Technologies

Magento

E-Commerce Website





Solution: Back to Top

Rigel Networks provided complete ecommerce solutions using Magento, OsCommerce and MS.Net frameworks that gave

control over the look, content and functionality of the client’s website. The website provides the details of each product

classified into various sub-sections. The end-customers can see online details and video reviews of the products and can

comment on the same after successfully logging into their accounts. They can select any product and gift it through online

credit card payment gateway. Rigel has implemented more affiliate marketing programs with Google, Bing, Amazon and

Link Share. We used following tools for this project:

The various features that Rigel provided for this particular project are:

Secure Shopping Cart

Credit Card Transaction

Online Inventory Updates

Email Templates

Share product information through “Email to friend” link in their peer group

Share users experience & reviews on product

Gift card coupons and Discount coupons

Live chat support

Track number of hits on product

Order Tracking

Status update for items, users, admin, vendor, agent, item category etc.

Newsletter subscription & management

PayPal discount

Full website control

Site layout management

Hassle free content management by administrator

Benefits:

A large variety of services and products are now available online.

Drive your users to search products which meet business & marketing objective of your company on website.

A large customer base for the client.

Full-fledged product information.

Online Jewelry Customization.

Increased Productivity.

Increased Revenue & Growth for the company.

Easy Search User Interface.

Gathering data in one platform.

Users are given a flexibility to track out respective business location on Google map on website.

Inventory Management.





Back to Top

Business Needs

Client Overview and Problem:

One of our clients located in Australia required a hosted, low-cost

CRM solution for their business.

Problems:

The old system of handling customers and managing reports etc.

was creating problems in their business. They were facing several

problems like disconnected handling of contacts, opportunities and

accounts, inability to generate reports on sales progress for clients

and lack of information sharing between sales representatives.

Solution:

Rigel Networks provided a Sugar CRM solution to the client. The

client benefitted from sales automation, collaboration, and

reporting functionalities. This CRM has some basic reporting

capabilities and the ability to prelaunch selected campaigns. It is

low cost and looks like it does what client’s needs. It provided

marketing automation, sales force automation, and customer

support features.

As an open source, web-based CRM solution, Sugar is easy to

customize and adapt to the changing needs. It allowed the

company’s employees at all offices to collaborate on accounts by

sharing information critical to the sales process.

It helped to manage and upsell into existing accounts, forecast

revenue, monitor performance through dashboards and manage

quotes and contracts. It also helped to handle customer cases

quickly and effectively, boosting customer satisfaction and loyalty.

Industry

Manufacturing

Organization Size


Country

Australia

Customer Profile

Based in Australia, our client is the

largest supplier of stainless &

specialty steel with offices at 10

different locations in Australia

Technologies

Sugar CRM

Sugar CRM Solution





Benefits: Back to Top

Improved collaboration through lead and account planning.

In-depth reporting on opportunities and win-rates for delivery to clients.

Increased market intelligence among sales reps provides for better, more effective sales calls.

It allowed to build repeatable sales processes.

It helped to reduce sales cycles by focusing on profitable deals.

It helped to monitor business performance metrics.

Present effective presentations and proposals to customers.

Create, execute and track campaigns across multiple channels.

Captures leads directly into the CRM system.

Centrally manage and share all customer service issues.

It is also affordable, easy-to-use and offers a competitive advantage by providing company with a 360-degree

view of their customers.





Web based EMR Application for Healthcare Business Back to Top

Business Needs


One of our clients from healthcare industry wanted to integrate

features of all current business processes like payroll, scheduling,

patient data management system, alerts, reports etc. into a single

web based application so that it can be used remotely. The client

also wanted to monitor business details from a single application.

The manual way of keeping a track of all business activities was

time consuming. The client was lacking in such a solution that could

help them to integrate all features of current business processes in

one single application.

Industry

Healthcare

Organization Size


Country

United States

Customer Profile

The client was one of the leading

Healthcare Service provider in

United States.

Technologies

EMR






The manual way of keeping a track of all business activities was time consuming. The client was lacking in such a solution

that could help them to integrate all features of current business processes in one single application.

Clinical Process Management: This includes overall clinical assessment procedure like-

Intake Management: This module manages basic formalities, which have to be finished by patients to avail

healthcare services.

Eligibility Management: This module manages the patient’s eligibility (approvals/disapprovals) for healthcare

services.

Scheduling Management: This module helps you to schedule the patient’s healthcare services in appropriate

shifts and days.

Staffing Management: This module enables you to manage the allotment of staff (RN Case Manager, Nurse,

and Physical Therapist) for patient’s healthcare services.

RN Case Manager Management: This module helps you to manage all the initial level medical assessments

for newly assigned patients as well as existing patients.

Nurse/Physical Therapist Management: This module allows RN Case Manager to assign patient assessment

tasks to nurse/physical therapist.

Alert Management: Certain medical parameters are configured within the solution. On exceeding the normal

limit of the same, alerts are sent to assigned staff members to take care of patients.

Report Management: The solution covers different types of reports that share each insight of patient’s health.

This includes patient report, patient schedule report, RNCM Schedule Report, Nurse Schedule Report, Patient

eligibility Report etc.

Patient Data /Record Management: This solution manages all attributes of clinical assessment activities for each

patient.

User Management: Identify a role for each staff member (Intake Coordinator, RNCM Manager, Nurse, etc.).

Define a different security level for each member to provide access to the appropriate information on clinical

assessment solution.

Task Management: All users (coordinators, RNCM Managers, Physical Therapist, Nurses, etc.) assign tasks to

each other to manage interdependent clinical assessment activities on solution.

Benefits:

The ability to collaborate in real-time from anywhere at any time

Streamline the flow of necessary documentation

Improve the quality of medical records

Increased productivity, efficiency

Improved Agency Supervision and Collaboration

Increased Revenue and Marketability

Fully front and back office solution that helped customers to effectively address their financial,

administrative, clinical and regulatory needs





Back to Top

Time based alerts give prior information and alert to staff that helped to schedule overall functions of

organization

Point of Care, Billing, Scheduling, Reports

Complete medical inventory and accounting management

Control on stocks, expiry and claims

Regular patient prescriptions and reminders





Back to Top

Business Needs


One of our clients provides home health care services to patients

and claim insurance from respective insurance provider for

patients. They wanted to keep a track of payroll and billing for

patients and nurses records.

The routine tasks of keeping updates for each and every patients as

well as for nurses was tedious job and consumes a lot of time. The

lack of a single software to update all these became the basic

requirement of the client.

Open EMR - Medical Billing Software

Industry

Healthcare

Organization Size


Country

United States

Customer Profile

The client was one of the leading

Healthcare Service provider in

United States

Technologies

Open EMR






Rigel provided a medical billing software that covered routine follow-up of all tasks defined by RN case manager for each

patient. After the completion of each assigned task, the status (i.e. Health Reading) is updated to each patient’s medical

copy. This way, it helped to manage healthcare inventory and asset management through ASAP Tracker that ultimately

saved time and money. All billing and payroll can be maintained through this tracker. The various features of this

solution includes:

Nurse / Physical Therapist Management: This covers routine follow-up of all tasks defined by RN Case Manager

for each patient. After the completion of each assigned task, the status (i.e. Health reading etc.) is updated to

each patient’s medical copy.

Payroll Management: Automatic and integrated attendance marking Payroll management system developed by

our professionals provides information, such as total hours spent by all nurses on every patients, total pay for all

nurses, gross pay, medical claims etc. Our expertise in this field has enabled us to provide a complete solution

for payroll analysis of all hospital properties.

Medical Billing: Rigel Medical Billing Software has a rapid speed billing, which helps to handle the crowded

customers with more efficiency in a short duration.

Benefits:

Electronically bill any insurance provider through software

Web-based home health software

Point of Care, Billing, Payroll

Easy and fast medical billing with accuracy and minimal entry required

Start your billing from day one

Multiple patients billing at same time

Auto recovery of bill for unsaved bill


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