ooopppeeerrraaatttiiiooonnnaaalll … · preparation of program of works. evaluates and supervise...
TRANSCRIPT
CCCAAALLLAAABBBAAANNNGGGAAA WWWAAATTTEEERRR DDDIIISSSTTTRRRIIICCCTTT
OOOPPPEEERRRAAATTTIIIOOONNNAAALLL MMMAAANNNUUUAAALLL
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
2
PAGE | 2 CALABANGA WATER DISTRICT OPERATIONS MANUAL
TABLE OF CONTENT
I. Introduction ................................................................................................3
II. Definition of Terms .……………………………………………………………………….4
III. General Information ...……………………………………………………….…..………5
IV. Mandates and Functions ……….………………………..………………….….……...5
V. Mission ..............…………………………………………………………………………..5
VI. Vision ..…………………………………………………………………………………..…..5
VII. Value Statement ..………………………………………………………………..…...5
VIII. Goal Objectives ....…………………………………………………………….………5
IX. List of Water Sources ...………………………………………………………….….……6
X. Areas of Operation ......…………………………………………………………….……..7
XI. Organizational Structure:
Board of Directors and Office of the General Manager ...........................10
Administrative and Finance Services Division…………………….…….……11
Commercial Services Division…………………….….……………………………12
Engineering/Construction and Maintenance/Production/ Water Quality
Services
and Operations Division .…...………………………….………………………….13
Duties and Responsibilities ……….……………………………………………...14
V. Operational Control and Supervision ……..……………………………...…....……….16
VI. Utility Rules and Regulations Governing the Operations of CAWADI ….....…...20
VII. Operating Procedures:
A. Administrative and Finance Services Accounting
Workflow......…………………………………………….……………………..34
B. Materials & Office Supplies ………………………………………..…………36
C. Procurement Process …….………………………………….………………...37
D. Finance and Commercial ...…………………………………………………..38
E. Disbursement Process ……………..……………………………..……………40
F. Commercial Services New Connection ……………...……………..………45
G. Monthly Meter Reading ……..…………………………………………………48
H. Reconnection of Disconnected Water Meter Lines …………..…………..49
I. Voluntary Disconnection of Water Service …...…………………………..50
J. Transfer of Lines/Relocation of Water Meter….……….…………………51
K. Customer Request and Reports ……………………………………………..52
L. Water Quality/Production and Construction Maintenance ………….55
M. C. Feedback and Redress Mechanism .……………………………….…..58
N. Appendices ………………………………..……………………………………..59
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
3
I. INTRODUCTION
This Operations Manual is made to provide all employees of Calabanga Water
District (CAWADI) with a reference manual containing policies and procedures
established by the Board of Directors and the Management.
The material in this manual ranges from partial Board policies,
administrative policies and procedures, to policies and procedures implemented by
the branches of the Philippine Government.
This manual aims to provide correct, complete and accurate information
relative to the system of operation of Calabanga Water District.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
4
II. DEFINITION OF TERMS
CAWADI – Calabanga Water District
CRWS - Calabanga Rural Waterworks and Sanitation
EEC - European Economic Community
PMO-BRBDP - Project Management Office-Bicol River Basin Development Program
CCC - Certificate of Conditional Conformance
COA – Commission on Audit
LWUA – Local Water Utilities Administration
PNSDW – Philippine National Standard for Drinking Water
SR- Service Request
RIS – Requisition and Issue Slip
SOA – Statement of Account
TCT – Total Coliform Test
FCT – Fecal Coliform Test
HPC – Heterotrophic Plate Count
DOH – Department of Health
WHO – Worlds Health Organization
DV – Disbursement Voucher
JEV – Journal Entry Voucher
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
5
III. GENERAL INFORMATION
MANDATES AND FUNCTIONS
As Public Utility, Calabanga Water District is formed for the following purposes:
• Acquiring, installing, improving, maintaining and operating water supply and distribution systems for domestic, industrial, municipal and
agricultural uses for residents and lands within the boundaries of such
districts;
• Providing, maintaining and operating waste water collection, treatment
and disposal facilities, and
• Conducting such other functions and operation incidental to water
resource development, utilization and disposal within such district, as are necessary or incidental to said purpose.
VISION
To meet the concessionaires satisfaction through sustainable water management.
MISSION
To provide potable and affordable water supply 24/7 to help improve the
living condition and to contribute to economic productivity of the people of
Calabanga.
GOALS
1. To provide sufficient, potable and affordable water supply at all time. 2. To conserve, protect and rehabilitate the watershed areas towards a better
environment. 3. To promote customer’s full satisfaction and maintain high standard of
public service. 4. To maintain the highest degree of employees morale through effective
management.
5. To be a sustainable and self-reliant water district.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
6
IV. LIST OF WATER SOURCES
(1) Tawang Spring - It is located at Sitio Tawang, Barangay Siba-o. Tawang
Spring operated in the year 2005 with a capacity of 25 lps but due to technical problem on elevation of the transmission lines only 12 lps is being
utilized by the District. The Water District is planning to reroute the transmission lines to maximize the capacity of the spring.
(2) Balombon Spring - It is located in Barangay Balombon and started its
operation in the year 1982 (intake tank A). In the year 2010, an additional intake tank was constructed to maximize the capacity of Balombon Spring. It
is generating 12 lps.
(3) Siba-o Spring - It is located in Barangay Siba-o and was constructed in the year 2013 with a capacity of 26 lps.
(4) Fabrica Pumping Station - It is located in Barangay Fabrica and was
constructed in the year 2005. It is considered as deep well, with a capacity of 16 lps.
(5) Cabanbanan Pumping Station - It is located in Barangay Cabanbanan and
was commissioned on May 2011. It is considered as shallow well, with a capacity of 3 lps.
(6) Paolbo Pumping Station #1 – It is located at Barangay Paolbo and was
commissioned on March 2012. It is considered as deep well, with a capacity of 8 lps.
(7) Paolbo Pumping Station #2 – It is located at Barangay Paolbo (Verdejo’s lot) and was commissioned in September 6, 2012. It is considered as artesian
well, with a capacity of 8 lps.
LIST OF WATER SOURCES As of January, 2015
WATER SOURCES TYPE LPS GEOGRAPHIC
COORDINATES
Balombon A & B
Spring Facility Spring 10
N 13’43’38.1 / E
123’17’25.2
Tawang Spring Facility
Spring 15 N 13’41’10.9 / E
123’17’16.8
Siba-o Spring
Facility Spring 20
N 13’40’58.9 / E
123’16’33.2
Paolbo 1 Pumping
Station
Dug well
(Shallow well) 8
N 13’42’32.9 / E
123’15’31.6
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
7
Paolbo 2 Pumping Station
Dug well (Shallow well)
8 N 13’43’08.4 / E
123’14’16.0
Cabanbanan
Pumping Station
Dug well
(Shallow well) 3
N 13’45’54.8 / E
123’17’39.7
Fabrica Pumping Station
Dug well (Shallow well)
16 N 13’41’21.6 / E
123’14’54.6
LIST OF WATER FACILITIES
(1) Mt. Canibag Reservoir- It is located at Paolbo- Belen and was constructed in
1982 with a capacity of 200 cum.
(2) Fabrica Reservoir and Water Treatment Facility- Located at Barangay Fabrica
and was constructed and inaugurated on May 2014 with a capacity of 500 cum. The water treatment facility is designed to filter manganese and other
elements that may be present in the water being pumped from Fabrica Pumping Station.
(3) Solar-Powered Paolbo Pumping Station #1 - It is located in Barangay Paolbo
and was commissioned in March 15, 2012. It is considered as artesian well, with a capacity of 8 lps. It was in the year 2015 that the diesel-operated
pumping station was converted to solar-powered facility to save on fuel
expenses and to enhance the capacity of the well. A 50cum catchment was also constructed to collect the free flowing water at night time.
V. AREAS OF OPERATION
Calabanga Water District has 6,526 active service connection as of December
2017 and is serving 39/48 barangays of Calabanga, to wit;
Balatasan Balombon
Balongay
Belen Bigaas
Binanuaanan Grande
Binanuaanan Pequeño(*)
Binaliw Bonot - Santa
Rosa
Burabod(*) Cabanbanan
Cagsao Camuning
Comaguingking(*)
Del Carmen
(Pob.) Dominorog
Fabrica Harobay(*)
La Purisima Lugsad(*)
Manguiring Pagatpat (San
Jose)
Paolbo Pinada(*)
Punta Tarawal(*) Quinale(*)
Sabang Salvacion-
Baybay
San Antonio Poblacion
San Antonio (Quipayo)
San Bernardino San Francisco
(Pob.) San Isidro
San Lucas
San Miguel (Pob.)
San Pablo (Pob.) San Roque
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
8
San Vicente
(Pob.) Santa Cruz
Ratay Santa Cruz
Poblacion
Santa Isabel
(Pob.) Santa Salud
(Pob.) Santo Domingo
Santo Niño
(Quipayo) Siba-o(*)
Sibobo Sogod
Tomagodtod *No water services of
CAWADI (upland)
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
9
VI. ORGANIZATIONAL STRUCTURE
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
10
BOARD OF DIRECTORS
OFFICE OF THE GENERAL MANAGER
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
11
ADMINISTRATIVE AND GENERAL SERVICES DIVISION
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
12
FINANCE & COMMERCIAL DIVISION
Finance & Budget
Billing/Commercial Section
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
13
Cash Management Section
Engineering/Construction/Production & Water Quality Division
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
14
DUTIES AND RESPONSIBILITIES
BOARD OF DIRECTORS
As per Chapter V, Section 17 and 18 of PD 198 as amended, All powers,
privileges, and duties of the District shall be exercised and performed by and through
the Board: Provided, however, That any executive, administrative or ministerial power
shall be delegated by the Board to Officers or agents designated for such purposes by
the Board.
The function of the Board shall be to establish policy. The Board shall not
engage in the detailed management of the District.
GENERAL MANAGER
Responsible for full supervision and control of the maintenance and operation
of WD facilities with power and authority to appoint all personnel of the District. Other
duties shall be determined and specified from time to time by the Board.
ADMINISTRATIVE AND GENERAL SERVICES DIVISION
Responsible for the general supervision, planning and coordination of all
administrative services work as well as personnel administration. Supervises
personnel services, property and supplies, legal services and building maintenance.
Supervises and reviews work of subordinates and standardized operating procedures.
Perform all Human Resources Management Functions and In-charge of CAWADI
SPMS.
ADMINISTRATIVE AND GENERAL SERVICES DIVISION
A. The administrative concern of the agency in anchored on placement and
selection qualification standards, hiring and appointment procedure, and
promotions, all of which must conform with the Civil Service Laws and
regulations and other relevant policies governing appointments preparations
and personnel actions. Within its confines also policies on performance
evaluation, leave administration, grievance and other relevant aspects
concerning personnel administration.
B. Personnel management entails human resource management and manpower
allocation human relations and values orientation, discipline, work assignments
and efficiency, other personnel movements, employees’ compensation and
benefits, employees’ recognition and upgrading programs and the like.
General Services
It implies the maintenance of working facilities conduction to provide
good working atmosphere among employees. It maintains policies on records
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
15
keeping, procurement of supplies, and their utilization including proper disposal,
inventory, custodianship and utility works.
FINANCE AND COMMERCIAL DIVISION
FINANCE (Accounting and Budget)
Responsible for all accounting and budget activities including the checking and
review of completeness and propriety of all supporting documents/attachments to all
disbursements. Monitors the daily cash position of the water district and ensure that
all disbursements are properly funded. Responsible for the preparation of COA
required reports as well as checking and review of financial statements of the District.
Over all responsible for the preparation of Annual Corporate Operating Budget of the
District as well as ensuring that all activities confined with the approved budget.
Evaluates performance of staff in accounting and budget section.
COMMERCIAL (Commercial/Billing/Cash Management)
Responsible for all billing and commercial activities which includes the
monitoring of service connections and related frontline services. Prepare marketing
plans and program of the District including strategies on accounts receivable
collection. Prepare the work schedule of meter readers, biller and disconnection teams.
Responsible for the monitoring and evaluation of staff performance in the section.
ENGINEERING/MAINTENANCE/PRODUCTION AND WATER QUALITY DIVISION
ENGINEERING
Responsible for the conduct of survey and inspection of proposed system
development projects, expansion and rehabilitation programs as well as the
preparation of program of works. Evaluates and supervise the implementation of the
Districts’ projects and conducts periodic review of existing utility plant and other
system appurtenances. Prepare the work schedule of technical personnel as well as
evaluation of their performances.
MAINTENANCE
Responsible for the installation of new service connection, Attending repairs
and maintenance of water distribution lines; and performing of major and minor
plumbing services. Responsible for the water maintenance and reconnection of service
lines.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
16
PRODUCTION
Responsible for pumping operations and water distribution. Monitors water
quality pressure. In-charge for the pumping facilities maintenance management,
gathering and keeping data analysis.
WATER QUALITY
Ensuring water quality standard that meets the Philippine National Standard
for Drinking Water. Responsible for collecting water samples for Water Quality
Analysis, Bacteriological Test and Chlorine Residual Testing. In-charge in recording
laboratory results, submission of reports to LWUA. Gather updates from Philippine
National Standard for Drinking Water. Coordinate with the Department of Health
(DOH), World Health Organization (WHO) and Local Water Utilities Administration
(LWUA) for Water Safety Plan Manual. Applies and renew the annual Water Permit to
National Water Resources Board (NWRB).
VII. OPERATIONAL CONTROL AND SUPERVISION
FINANCE AND COMMERCIAL DIVISION
Accounting and Budget Section Functions
The general functions of the Accounting Unit of a Water Districts is to
formulate accounting policies and procedures in accordance with the NGAS and
the Philippine Government Accounting Standards, to maintain records of financial
transactions, to monitor assets of the corporation, reports its financial status and
operations, and to comply with government reporting requirements.
The specific functions are as follows:
1 Policy Formulation
a. Formulates accounting policies and procedures for the systematic
recording and reporting of all financial transactions of the corporation in
accordance with authoritative pronouncements, such as the issuances of
the Commission on Audit and Department of Budget and Management,
and the Philippine Government Accounting System (PGAS); and
b. Provides guidance to other organizational units of the water district on the
implementation of relevant accounting policies and procedures.
2 Transaction Recording
a. Maintains adequate records of financial transactions;
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
17
b. Records all financial transactions in the books of accounts of the water
district. It verifies appropriateness of transactions prior to recording; and
c. Maintains subsidiary records for recording, reporting, analyses and
reconciliation of the subsidiary accounts with the control accounts.
3 Asset Monitoring
a. Accounts for acquisitions, disposals and changes in assets of the water
district through maintenance of records prescribed under the NGAS;
b. Provides for depreciation of assets over their estimated useful lives.
4 Financial Reporting
a. Prepares and submits periodic financial statements (Balance Sheet,
Statement of Income and Expenses, Statement of Changes in Government
Equity, Statement of Cash Flow, and other relevant supporting schedules
and reports) for use by management, the Government and other
stakeholders, in accordance with the NGAS and PGAS;
b. Prepares interim/special financial reports for use by management in
making timely decisions.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
18
ENGINEERING/CONSTRUCTION/PRODUCTION & WATER QUALITY DIVISION
The Division Head of Engineering/Construction and Maintenance/Production and
Water Quality Division shall exercise operational control and supervision over the
following duties:
Engineering Section:
1. Propose Districts’ Project and Program 2. Conduct Survey
3. Prepare Plans and Program of Works
4. Estimate Budget for Project 5. Implement the construction of project
6. Monitors the construction until completion 7. Prepare Report for compliance.
Construction and Maintenance Section:
1. Installation of New Service Connections 2. Mainline Reconnection
3. Repair of leaking pipes, damage meter and damage transmission lines 4. Relocation of Water Meter
5. Restoration 6. Repair/Calibration of water meters
7. Rehabilitation of Transmission line
8. Monitoring of Work Loads 9. Prepare Report for compliance
Production Section:
1. Flushing of Hydrants
2. Ensuring of 24/7 availability of water
3. Monitoring of pump and pump equipments 4. Operation and maintenance of generators
5. Monitoring of flow meter status 6. Collection of monthly flow meter reading
7. Prepare Reports for compliance and submission.
Water Quality Section:
1. Operation of water disinfection (Chlorination)
2. Flushing of Hydrants 3. Air Scouring and Line Flushing
4. Rendering Monthly Water Sampling for Bacteriological Testing 5. Rendering Annual Water Sampling for Physical/Chemical/Metal Analysis of
Water
6. Submitting water sample to the registered laboratories. 7. Ensuring availability of chemical for treatment
8. Data collection for additional report from different agencies (PAG-ASA Rainfall Report, Department of Agriculture Soil and Water Analysis)
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
19
9. Preparation of Water Safety Plan Manual 10. Coordination to the LWUA, DOH and WHO for updates and changes on water
code and WSP Manual.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
20
VIII. UTILITY RULES AND REGULATIONS GOVERNING THE OPERATION OF THE
CALABANGA WATER DISTRICT (CAWADI)
The Board of Directors of the CAWADI does ordain as follows:
SECTION 1. WORDS AND PHRASES: for the purpose of these regulations all words
used herein the present tense shall include the future, all words in the plural number
shall include the singular number; and all words in the singular number shall
included the plural number.
SECTION 2.DEFINITIONS: Whenever in these regulations the following words and
phrases set forth in this section are used, they shall for the purpose of these
regulations has the meanings, respectively describe to them in this section.
“BOARD”: The Board of Directors of the CALABANGA WATER DISTRICT (CAWADI)
shall be composed of five citizens of the Philippines who are of voting age and
residents within the jurisdiction of the district.
1. One member shall be a representative of civic-oriented service clubs 2. One member a representative of professional associations 3. One member a representative of business, commercial or financial
organizations 4. One member a representative of educational institutions, and 5. One member a representative of women’s organization
The Board shall exercise and perform its power and duties through the medium of
resolution and/or directives. The Board function shall be to establish policy and they
shall not engage in the detailed management of the district.
“MANAGEMENT”: The General Manager, division managers, supervisors and
permanent employees of CAWADI with valid appointments made by the Civil Service
Commission. Their function is to manage, operate and maintain the water supply
system within the territorial boundary of the district.
“DISTRICT”: The CALABANGA WATER DISTRICT (CAWADI) is a government owned
and controlled corporation (GOCC) following the Supreme Court Ruling dated March
12, 1992 and pursuant to PD No. 198 as amended.
“SERVICE CONNECTION”: A pipeline or lateral tap at the water mains leading to an
individual household with provision of water meter, outlet valve and meter stand.
“SERVICE CONTRACT”: A contract executed between the applicant and the water
district for a new service connection. It contains salient features of applicant’s
obligation to CAWADI including fees and charges to be paid before service connection
shall be installed.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
21
“FIRE CONNECTION”: A pipeline taps at the water mains leading to a strategic
location line with provision of standpipe provided with hydrant head, gate valve and
vault of either manhole or hand hole.
SECTION 3. APPLICATION FOR SERVICE. Any person, firm or office, interested of
having water service shall file an accomplished Application for Service Connection
Form duly signed by applicant and or property owner of the premises where the
service is applied for. A Memorandum of Agreement (MOA) shall be executed by and
between the applicant and the General Manager duly acknowledged before a notary
public if water supply and pipeline is available, and after all fees and charges are paid
by the applicant. The following among others, are established, to wit;
APPLICANT TO:
1. Pay water bill on or before the due date to avoid penalty charges and/or disconnection of service; non receipt or loss of bills is not a justification for not
paying on time. Pay at the office;
2. Pay the average amount based on the immediate past three months consumption when the water meter malfunctions or not read due to
inaccessibility or unavailability for reading for whatever reason;
3. Pay the minimum charge in case of zero consumption;
4. Pay the cost of damage to the meter or total cost of the meter if lost;
5. Install a water meter protection box immediately after installation of service
that will allow the District’s personnel to read and replace water meter anytime;
6. Allow District’s personnel to retrieve the meter and other District properties in
case of disconnection of service;
7. Allow District personnel or representatives to enter Consumer’s premises anytime for purposes of performing their official work orders on Consumer’s
connection without being liable for trespassing on dwelling and other related offenses;
8. Pay the penalty charges or surcharges imposed by the water district for late or
non-payment of dues;
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
22
9. Pay all unpaid overdue accounts and other dues prior to reconnection of service; and
10. Pay the registered consumption in the meter due to leakage in the Consumer’s
service in line or within his residence or compound, with or without Consumer’s knowledge or whether actually consumed or not consumed by the consumer.
CALABANGA WATER DISTRICT TO:
1. Provide with diligence in supplying safe an potable water to every service
connection at all times at the lowest cost possible. 2. Notify all registered consumers concerning all changes of the District
operational policies and practices. 3. Present to the water-consuming public through a public hearing any changes in
its water rates.
4. Be vigilant in monitoring, inspection and prosecution of violators of the National Water Crisis Act of 1995 (RA No. 8041) and PD 198 section 31d on water
pilferage where water revenue and pressure are affected due to illegal acts.
SECTION 4. SERVICE CONNECTION AND MAINTENANCE:
For new connections, the materials and labor required for service connections shall be
provided by the water district. Free materials are from tapping point to water meter
only but Free PE Tubing is limited only to a maximum of 5 meters per connection;
a. The material and labor cost for maintaining service connection including the water meter shall be at the expense of the District;
b. All pipes and fixtures extending from the meter or lying beyond the customer’s meter shall be installed and maintained by the customer. Material cost for
replacing old service connection lines shall be shouldered by the customer.
SECTION 5. FEES AND CHARGES: The applicant for water service shall pay in full
the following fees and charges before actual installation are undertaken. Relative
amounts of these are embodied in Board Resolution No. 4 series of 2006 (as amended)
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
23
A. FOR NEW RESIDENTIAL CONNECTION AS DEFINED BELOW.
FRONTLINE SERVICES EXISTING POLICY AMENDMENTS
Remarks FEES AND CHARGES
A. New Connection ALONG ACROSS ALONG ACROSS
1. Registration Fee
500.00
500.00
500.00
500.00
Cost of
saddle
clamp
should be
shouldere
d by the
applicant
(additional
10% from
market
price)
2. Inspection/Investigation Fee
100.00
100.00
100.00
100.00
3.Water Meter Maintenance Fee
1,000.0
0
1,000.0
0
1,300.0
0
1,300.0
0
4. Memorandum of Agreement
Fee
100.00
100.00
100.00
100.00
5.Installation/Tapping Fee (labor
cost)
500.00
1,000.0
0
500.00
1,000.0
0
6.Horizontal Boring Fee (labor
cost)
-
1,500.0
0
2,000.0
0
7. 1/2" G.I. Pipe (one piece)
-
445.00
500.00
8. Concrete/Asphalt Breaking Fee
Thickness (cost per lineal meter at 0.30m width)
Labor
cost only
a. 2" - 3'
200.00
200.00
200.00
200.00
b. 4"
350.00
350.00
350.00
350.00
c. 6"
500.00
500.00
500.00
500.00
d. 8"
850.00
850.00
850.00
850.00
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
24
9. Restoration Fee Thickness (cost per square meter)
a. 2" - 3'
160.00
160.00
260.00
260.00
b. 4"
200.00
200.00
330.00
330.00
c. 6"
240.00
240.00
475.00
275.00
d. 8"
330.00
330.00
625.00
625.00
Note: Service Connection for Commercial/Industrial/Government shall have the same
charges and fees. Actual amount to be paid by the applicant will depend on the result
of inspection/investigation to be conducted by CAWADI authorized representative.
B. FOR REOPENNING OF CLOSE CONNECTION:
FRONTLINE SERVICES
EXISTING
POLICY AMENDMENTS REMARKS
FEES AND CHARGES
B. Re-opening of Closed
Connection
Mainline
disconnectio
n will be
implemented
after 3
months.
Reconnection Fee
1. Disconnected service line
* At meter stand 500.00 500.00
* At Mainline (more than 3
months) 1,000.00 1,500.00
* Reconnected within 24hrs. 300.00 300.00
* After one (1) year 2,000.00 2,000.00
1. Voluntary Disconnection Mainline
disconnectio
n will be
implemented
after 6
* Disconnection within 6
months 200.00 200.00
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
25
* From 6 months to 1 year 700.00 1,000.00 months.
* After one (1) year 1,000.00 1,500.00
Note: Reopening of Commercial/Industrial/Government service connections shall
have the same charges and fees. Reopening of closed connection shall be done upon
full payment of arrears and other charges. However, during the implementation of
Reconnection Promo, reopening will be allowed if applicant will pay the minimum
amount approved by the Board of Directors and will sign Promissory Note. Costing of
other charges shall be based on charging new connection.
C. FOR REPAIR OF LEAKING SERVICE CONNECTION: 1) Bill of Materials (actual cost)
2) Re-tapping
3) Re-installation 4) Guarantee Deposit (for adjustment on the recent policy)
FRONTLINE SERVICES
EXISTING
POLICY AMENDMENTS REMARKS
FEES AND CHARGES
C. Repair of Leaking Service
Connection
The cost of
materials
should be
shouldere
d by the
applicant
after the Water Meter.
1. Pipe repair (G.I. Pipe) 200.00 200.00
2. Gasket/Faucet/Valve
replacement 100.00 100.00
3. Re-tapping/re-installation
(relocation)
* depth = 0.40m to 0.60m 1,000.00 1,000.00
* depth = 0.60m to 1.00m 1,500.00 1,500.00
4. Inst. Of Additional faucet (per
pc) 350.00 100.00
5. Replacement of water closet
fittings 500.00 500.00
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
26
4. Trouble shooting of in-house
conn. 3,500.00 3,500.00
Note: Costing of other charges shall be based on charging new service connection.
DEFINITION OF VARIOUS CHARGES AND FEES:
1. Service Charge: This covers Registration, Inspection, and Customer service
fees computed at lump sum cost depending on the prevailing policy of CAWADI. a. Registration/Application Fee- this covers efforts to receive, evaluate, and
enrol in unregistered service connection into the Official Service Connection Record of the District.
b. Investigation/Inspection Fee- the fee covers the expenses incurred in
making field visits to the applicant premises to gather information to be used as basis for the approval/disapproval of application for service or
reconnection of served/disconnected service, among which, but not limited to the following:
Availability of distribution line and adequacy of water pressure or supply;
Original or re-application; Status of account
Relative location of the building/premises in the Block Census
Map; Water demand level and size of needed service connection;
Needed service connection materials and method of installation; Verification of proposed customer account number; and
Decision on the application.
c. Customer Service Fee- this covers payment of Administrative expenses
such as cost of forms/materials for application, customer ledger, and meter
reading card. It also covers personnel service in attending and briefing
applicants on the requirements for getting a service, the important
provisions of District policies, rules and regulations, and the salient features
of the water district concept. It also covers the efforts for the execution of
perfection of a Service Contract.
2. Meter Maintenance Deposit: This charge covers the cost of repair and
maintenance of water meter payable upon application and non-refundable. It shall be used for the repair and maintenance of water meter to restore it to
normal function of standard registration efficiency It shall also involved labor,
spare parts, and other materials used in retrieval, cleaning replacement and reinstallation, provided said replacement is not caused by negligence of the
consumer.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
27
3. Consumption Guarantee Deposit: The amount deposited is the source of fund to cover for the future bills in case a customer renege in his/her obligation to
pay any bill. This fund is applicable as payment once the service connection becomes inactive. However, if the service connection becomes inactive but all
bills due are paid, the deposit will be refunded to the customer without interest. This deposit is estimated at prevailing average consumption multiply by three.
4. Tapping/Installation Fee: This fees cover payment of labor in the excavation, installation of saddle clamp and corporation stop in order to tap service
connection line from the distribution line. Labor for backfilling of excavation is included. (Materials and labor to restore the original surface pavement are not
included).
5. Boring/Cutting Fee: This fee covers the cost of labor for boring or cutting of concrete pavement necessary for laying of service connection pipelines. Labor
and materials for surface restoration are not included.
6. Concrete Breaking and Restoration Fee: These fees cover the cost of labor and materials for breaking and restoring concrete pavement. It is estimated
depending on the actual area of concrete breakage and size of distribution line where service connection shall be tapped and they are treated separately.
7. Plumbing Service Charges: The CAWADI adopted Resolution No. 024-97
entitled “Resolution Approving the Rates for In-House Plumbing Repair Services”. For in-house pipeline installation, the CAWADI may enter into
contract with a customer for labor portion only. The District may enter into provision of supply of service connection materials at current priced level with
minimal overhead. The advantage in engaging into this work is the assurance of quality materials and standard labor practices.
SECTION 6. RATES AND CHARGES: All water rates shall be approved/confirmed by
LWUA before implementation. The CAWADI Board of Directors shall pass a Resolution
for implementing the approved/confirmed water rates.
SECTION 7. PROPERTY OWNER’S GUARANTEE: The water charge shall begin when
a service connection is installed and a water meter is set. Before the water shall be
turned on by the District for any purpose whatsoever, the consumer or his authorized
agent shall first sign an application form in which he guarantee the payment of future
water bills for services required. The property owner will be held liable for water used
or consumption until the District is notified in writing to discontinue the service.
SECTION 8. WATER BILLS: Water bill is the amount of consumed water due and
payable at the office of the Calabanga Water District or at the designated collecting
center on or before the due date. If payment is made after the due date, a 10%
surcharge shall be imposed to the current bill and if the consumer is in arrears, any
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
28
payments made shall be applied first to the arrears until he becomes in current
status. Service may be discontinue without further notice if payment of the water bill
is not made before the date such bill becomes delinquent. Water service will not be
opened again except payment of full amounts has been made, including the prevailing
reconnection fee and other charges. Failure to receive a bill does not relieve consumer
of liability. Any amount due shall be deemed a debt to the Calabanga Water Disitrict.
Any person, firm, or corporation failing, neglecting or refusing to pay said
indebtedness shall be liable t a civil action in the name of said District, in any court of
competent jurisdiction for the amount hereof.
SECTION 9. DISPUTED WATER BILLS: In the event a complaint is made by a
consumer that his water bill is exorbitant, a field investigation shall be made to re-
read of meter and to check possible leak after the meter. Should no leak after the
meter is found, upon request of the consumer, the meter shall be disconnected and be
subject to a test upon it as set forth in Section 12 hereof. In the event the meter test is
within the approved level of accuracy and the consumer continue to question the
water bill, a further investigation of the premises where the meter is serving shall be
made by the responsible Officer of the Commercial Division or his representative.
Should said investigation find no reason to adjust said bill, the management shall
refer the disputed bill to the Board for final ruling, subject to the right of the consumer
to appeal said ruling.
SECTION 10. REFUNDS AND ADJUSTMENTS: If, for any reason, a consumer
becomes entitled to a refund for overpayment of a closing bill, or other just cause, a
demand shall be made by the consumer to the District for refund of such overpayment
subject to the approval by the Board and a Warrant shall be issued to the consumer in
the amount of said overcharge.
In the event, the overpayment was made on a bill but not a closing bill, the amount
overpaid shall be credited to the consumer’s account.
SECTION 11. METERING: It is declared policy of the Calabanga Water District that all
consumers are to be metered and that no volume of water is to be delivered without
charges except for fire fighting purposes. The furnishing of free water to the public at
public faucet is function of local government units. Any such government body may
make application for the installation of a service connection for the purpose of
supplying water to a public faucet. All water consumed through a public faucet will be
charged at the lowest rate block of the District schedule rates. The District provides
the meter, however, the consumer shall be held liable for any damage to the meter due
to his negligence or carelessness. It shall be the responsibility of the consumer to
protect the meter, gate valve, seals, and meter stand from physical damage. The cost
of repairs to the meter, valve meter stand and seal as a result of negligence shall be
shouldered by the consumer and it shall be included in the next water bill. If the
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
29
meter and its appurtenances are beyond repairs due to negligence, the consumer shall
pay the cost of the damaged meter and appurtenances at the current market price.
SECTION 12. METER TESTING: When the accuracy of a water meter is being
questioned, the District upon request will cause an official laboratory test to be made
at District’s own expense. The consumer shall be notified of the time and place of such
test and shall be present before any test shall be made. The meter under questioned
shall be tested on variable rates of delivery. If the average registration is more than 2%
in the excess of the actual quantity of water passed through the meter, the District
shall refund to the consumer the over charged based on the laboratory tets for the
prior six months, unless it can be shown that error was due to some cause for which
the date can be ascertained . In the latter case, the overcharge shall be computed back
to the certain date and not beyond such times.
SECTION 13. TAMPERING OF DISTRICT PROPERTY: No one except an employee or
representative of the District shall at any time in any manner operate the curb cock or
valve, water meters, service connection line, street mains and other parts of the water
system. Anyone caught stealing water through tampering of District property or
through in any means shall be subjected to the provision stipulated in Section 31 (d)
of PD 198, as amended and District Water Pilferage Policy. The violators shall also pay
for the damage of Districts properties.
SECTION 14. WATER USED WITHOUT REGULAR APPLICATION BEING MADE: A
person, firm, or corporation taking possession of premises and using water from an
inactive service connection without having made application to the District for
reconnection of water service, shall be held liable for the water delivered from the date
of the last recorded meter reading. A penalty stipulated in Section 31 (d) of PD198, as
amended shall be imposed. If the meter is found defective, the quantity water
consumed will be estimated from three months average consumption when the water
meter was still functional. The District shall outright disconnect without further
notice such illegal connection done by illegal reopening. Reopening again can be made
after payment of assessed full amount including penalty.
SECTION 15. SIZE AND LOCATION: The Board and Management reserve the right to
determine the size of service connections and their location with respect to the
boundaries of the premises of the applicant to be served. The installation of service
connection shall not be done until its location has been approved by the management
or its authorized representative.
The water meter shall be installed outside the property line immediately after the
District’s distribution line for the purpose of easier meter readings and maintenance
and to minimize water wastage along spaghetti or very long service connection lines.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
30
SECTION 16. CURB COCK or GATE VALVE: Every service connection installed by the
District shall be equipped with a curb cock or gate valve after the water meter. Such
valve shall be for the exclusive use of the District in controlling the water supply
during maintenance works. It is further provided that, if the gate valve is damaged by
the consumer’s use to an extent requiring replacement, such replacement shall be
made at the consumer expense.
SECTION 17. PRESSURE CONDITIONS: All applicants for service connections shall
conform to the prevailing pressure conditions and or water service condition at the
distribution line along the location of the proposed service connection. They shall also
agree to hold the District blameless for any damages arising out of low pressure or
high pressure conditions and interruption of service.
SECTION 18. CROSS CONNECTIONS: No person, firm, or corporation shall install or
maintain any physical connection between any private source of water supply and the
District water supply; provided, however, that CAWADI warrants maintaining
emergency connections with other utilities serving domestic water.
SECTION 19. TURNING WATER SUPPLY ON AND OFF: No charge shall be made for
turning on or shutting off water supply when requested by the consumer for closing of
an old account or the beginning of a new one. If the District representative is in any
way prevented from disconnecting service connection for non-payment of water bills or
for any infractions of the District Utility Rules and Regulations, the District may take
any further steps it deems necessary to effect disconnection and full cost of such
efforts plus the cost of reconnection must be paid in full before service will be restored.
The said amount plus outstanding bills and required guaranty deposit shall be
required to be paid by the consumer before service will be renewed. The District, upon
request, day and night and without charge will shut off the water supply for
emergency and pipeline repair purposes at the curb cock or valve, and that the
District will turn on the water supply after repairs are made.
SECTION 20. DAMAGE THROUGH LEAKING PIPES AND FIXTURES: When turning
on the water supply as requested by the consumer and the house or building is vacant
in that instance, the District shall check to ascertain if water is running in the inside
of the house or building. If such case is found, the water will be left shut off at the
curb cock or valve on the outlet side of the meter. The jurisdiction and responsibility of
the District shall end at the meter. The District will in no case be liable for damages
beyond the meter.
SECTION 21. MAINTENANCE OF WATER PRESSURE AND SHUTTING DOWN FOR
EMERGENCY REPAIRS: The District shall not accept any responsibility for the
maintenance of pressure and it reserves the right to discontinue service while making
emergency repairs or for other causes, which in the discretion of the District
necessitates such discontinuance.
SECTION 22. FIRE AND PROTECTIVE SERVICE CONNECTION:
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
31
a) This service shall be used only for water consumed in extinguishing fires. Upon the completion of the installation, the valve governing the same shall be closed
and shall remain so until a written order is received from the owner of the premises serve by the reason of the installation, maintenance, use, fluctuation
of pressure, or interruption of supply.
b) If water is used through a fire connection for any purpose other than extinguishing of fires, the District shall have the right to place a meter on the
fire connection at the owner’s expenses or to shut off the entire water supply from such premises. Upon the installation of such meter, the rates as adopted
by resolution under the provisions of Section 6 herein shall apply.
c) The District shall have the right to take a domestic, commercial or industrial service from the fire connection at the curb to supply the same premises to
which the fire service connection belongs. The District shall also have the right to determine the proportion of the installation costs properly chargeable to each
connection if such segregation of cost becomes necessary.
d) The District reserves the right to install on all fire connections a gate valve of a type approved by the Board of fire Underwriters and to equip the same with a
by-pass meter; such installation shall be at the expense of the owner of the
property and the regular domestic water rates as set forth by resolution hereof shall apply for all water used through such service except for fire protection
purpose only.
SECTION 23. SUPPLY FROM FIRE HYDRANTS:
a) An applicant for temporary used of water from a fire hydrant must secure a permit thereupon from the District and pay the regular fee charge for the
installation and removal of meter to be installed on said hydrant, or in case of an unmetered installation, for the permits required for such usage.
b) Each applicant shall provide himself with a hydrant wrench necessary to
operate such hydrant, and install a separate shut off valve with restricting
edifice to minimize damage for hydrant and mains. If hydrant is damage by the consumer’s use to any extent requiring repair or replacement shall be made at
the customer’s expense.
SECTION 24. CLASSIFICATION OF SERVICE CONNECTION:
a) Each parcel of land under separate ownership must be provided with separate service, or else the District will classify the said connection as full commercial
although the water use is purely domestic.
b) Two or more dwelling units under one ownership and on the same lot may be
supplied through the same service, provided, however, the District shall reserve
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
32
the right to limit the number of dwelling units of the area of land to be supplied by one service connection.
c) When a property provided with a service is subdivided, each service shall be
considered as belonging to the lot or parcel of land upon which it fronts.
d) Generally, if service installed to a building or compound used both as domestic and commercial, the connection may be classified to the higher classification. In
cases that a commercial service connection is used partly as bulk/wholesale, then such connection shall be bulk/wholesale.
e) Domestic Class- This is a service connection whereby water is purely used for
domestic needs such as drinking, cooking, washing, watering plants and bathing. Its water rate falls on the lowest level.
f) Government Class- This class uses water primarily for public service, not
intended for profit. Examples are city, municipal, provincial and national
government building or offices. The rate is the same as the domestic consumer.
g) Semi-commercial Class- connections where business is existing which requires
Mayor’s permit/license. Examples are machine shop, optical, flower, welding,
junk, vulcanizing, jewelry, furniture shops, radio/TV appliance dealer tinsmith, mirror, auto repair, fruit stands, vegetable stands, barber, general merchandise,
dress shops, canteens, photo, tailoring, private offices, insurance companies, law offices, agricultural and poultry supplies, farm supplies store etc.
Capitalization is less than P40, 000.00. Water rates are 1.5 of the domestic rate.
h) Commercial Class- These are establishment drawing water from the water system for the purpose of directly/indirectly enhancing their business such as
resorts, restaurants, hotels, motels, inns, disco house, beer house, ice cream house, carinderia, canteen with 4 or more tables, supermarkets, supermarkets,
bakeshops, marble, factory, bottling company, cement factory, oil manufacturing, ice plant, electric plants, sugar centrals, bus terminals, gas
stations, laundry shops, cinemas/theatres, telephone company, construction company, rice, corn, and copra dealers, private schools, printings press, private
clinics, private hospitals, funeral parlors, bowling lanes, rice mills, sawmills,
chemical factories, rural banks, commercial banks, piggery, boarding houses, and duplex houses having one connection. Water rate is twice the domestic
rate.
i) Bulk or Wholesale- These are connectors who sell/vend water without transforming it into another product. Vending water includes sale to tankers or
by containers or pail to individual. Water rate is 3 times the domestic rate.
SECTION 25. MAIN EXTENSION: All types of system expansion in subdivision shall
base on the subdivision policy of Calabanga Water District.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
33
SECTION 26. If in any section, subsection, sentence, clause, or phrase of these
regulation is, for any reason, held to be unconstitutional, illegal, or unlawful, such
decision shall not affect the validity of the remaining portion of the regulations. The
Board of Directors of Calabanga Water District hereby declares that it would have
adopted these regulations irrespective of the fact that may one or more section, sub-
section, sentence, clause, or phrase is declared unconstitutional, illegal or void.
Adopted by Board Resolution No. 43 Series of 2005, dated December 20, 2005.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
34
IX. OPERATING PROCEDURES
A. Administrative & General Services Division
Human Resource Section
Function A. Hiring Personnel
1. Posting of Vacant Position 2. List of vacancies per division
3. Posting of recommendees for promotion/appointment 4. Preparation of profiles of candidates for appointment/promotion
5. Initial assessment of applicants for employment
6. Conduct written exam 7. Conduct of interview
Division Head - Designee
BETTY B. VIOLA Administrative &
General Services Officer A
SG - 18 Human Resource Section Property & Supply
Management Section
General Services Section
JORGE C.
COMIA Storekeeper C
(Supply Officer – Designee)
SG - 6
EDWIN C. BARAWEL
Water/Sewer-age Maintenance
Man A (Procurement
Officer – Designee)
SG - 9
LEMUEL E. AN
Utilities/Customer
Service Asst. E
(IT Technical
Support –
Designee) SG - 4
ARNEL B. CASIDA
Auto Mechanic B
(Driver – Designee)
SG - 6
MARICEL
DUMALASA JOSE
GALARDE
Office
Caretaker – Designee
(Job Order)
ZALDY RAYOS
Electrical
Maintenance
– Designee
(Job Order)
MADEL DELA CRUZ
Record
Officer - Designee
(Job Order)
VACANT
Administrative Services
Aid
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
35
8. Assessment of applicant 9. Roster of candidate preparation
10. Conduct of background investigation 11. Conduct of meetings
12. Minutes of PSB deliberation 13. Resolution
a. Appointment Appeals
b. PSB Resolution c. Resolution of appointment
d. Resolution of other personnel action 14. Comparative assessment
15. Processing of regular and contractual appointment 16. Review of confirmation of appointment
17. Announcement of new appointees
B. Process application for retirement/transfer/resignation C. Process application on various claims and loans
D. Monitoring of personnel who are entitled to the following benefits/allowances
i. Loyalty Cash Award ii. Productivity Incentives Bunos
iii. Clothing Allowance E. Create/Maintain/Update employee nominee profile, personnel records
F. Updating of leave Cards
G. Preparation of notice of step increment/salary/adjustment H. Validation of Personnel Documents
I. Audit of employee Information in Employee 201 file J. Preparation of Certificates
K. Processing of Study Leave L. Payroll Maintenance and Updating
iv. Regular and special Payroll
v. Generation of payroll for various benefits M. Preparation of reports on personnel maters
i. Accession and Separation Report N. Preparation of issuances on personnel-related matters
i. Memorandum ii. Letters
iii. Special Order iv. Office Circular
O. Preparation of the following administrative concerns
i. Work and financial plan ii. Accomplishment Report
iii. Annual Procurement Plan iv. Performance Contracting/Targeting
v. Performance Evaluation Report vi. Job Classification Plan
P. Maintenance and Updating of active 201 files i. Inventory of active 201 files
ii. Active 201 files updated
iii. Request personnel Records iv. Creating of 201 files
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
36
Q. Maintenance and updating of the Personnel Information System(PIS) R. Preparation/Issuance of information on personnel policies, count
vacancies/employees, years of service and other required information in response to individual request
S. Maintenance and updating of personnel service itemization and plantilla of personnel.
T. Maintenance and updating of attendance and leave monitoring
i. Updating of daily time entries ii. Encoding of attendance documents
iii. Issuance U. Development and maintenance of the CAWADI Qualification Standards,
Merit Promotion Plan, Performance Evaluation System and Flexitime policy
V. Provision of Secretariat services to the CAWADI Various Committee
Property & Supply Management Section
Function a. Maintains detailed individual records (Property
cards) of all UPIS items b. Determines serviceable or absolute items for disposal
c. Prepares list as to specification and quantity d. Maintain record and control receipts and issuance of
UPIS items particularly tools and equipment
e. Maintain a continuous accurate inventory of UPIS - Storekeeper
a. Unload deliveries: stocks supplies and materials in storage location
b. Maintain continuous inventory c. Issues parts and materials upon receipt of
documents orders or requisition
d. Assumes responsibility for security of stores e. Requisition replacement materials or
replacement materials or replenishment when stock is low
f. Performs housekeeping tasks General Services Section
Function Record Unit
A. Record recreation
a. Communication Management i. Incoming communication – Communication
received/dispatched ii. Outgoing communication – Communication released
b. Indexing and filing i. Indexing – incoming & outgoing communication indexed
ii. Incoming and Outgoing communication filed c. Reproduction/Distribution
i. Reproduction – Incoming and outgoing communication
reproduced
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
37
ii. Distribution – Incoming and outgoing communication distributed
d. Retrieval and Authentication i. Retrieval – Authentication & document retrieval
ii. Authentication – Communication/documents authenticated
e. Records Maintenance (Active life)
f. Inventory and Disposal g. Preparation of Reports
Transport and fuel Supply a. Preparation of Gasoline
b. Fuel Consumption Report c. Issuance of Lubricants and other motor vehicle needs
d. Transport Operation
a. Request for authority to use service vehicle b. Drives official/employee to various
meeting/appointment-approved trip ticket e. Maintenance of Service Vehicle
General Utilities a. Office Maintenance
i. Conduct ocular inspection/problem reported b. Reports
i. Electric consumption
ii. Water consumption iii. Carpentry Works
iv. Electrical request v. Telephone/PABX
vi. Long distance calls vii. Internet
Data Encoder
a. Website Management – relevant information and data updated for internal and external consumption through the internet
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
38
B. Finance and Commercial Division Accounting & Budget Section
Daily Cash Position Process
Submits daily Collection
Report
Cashier D
Checks the Check
Disbursement
Record/Report of Check
Issued/Report of Collection
and Deposit/Collection
Report
Prepares Journal Entries and
Post to Accounting
Spreadsheet
Corporate Accounts Analyst
Sr. Accounting Processor B
Accounting Processor 1 Updates Collection and
Deposit Record
Deposit Slip/Check
Disbursement
Record/Report of Check
Issued/Report of
Collection and
Deposit/Collection
Report/Respective Official
Receipts issued
Forwards JEV for Updating of
Books
Prepares Daily Cash Position
Report then forwards for JEV
A
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
39
Accounting Processor 1 Updates Collection and
Deposit Record
A
Maintain file of Collection
and Deposit Report
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
40
Disbursement Process
Gather supporting
documents (SD) and checks
the completeness of the
documents received,
forwards for DV processing
and BUS preparation
Corporate Accounts Analyst
DV preparation/BUS
preparation/Issuance of
withholding tax certificate
Certifies the completeness
of the supporting
documents and certifies
budget available and funds
obligated for the purpose
indicated
Accounting Processor
Corporate Accounts Analyst
General Manager Approves transactions
Cashier D Prepares and signs check
Supporting documents
(SD)
DV/BUS/2307/2306/SD
DV/BUS/2307/2306/SD
DV/BUS/2307/2306/SD
Check/DV/BUS/2307/230
6/SD
A
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
41
General Manager Signs Check
Cashier D Releasing of Checks
Check/DV/BUS/2307/230
6/SD
A
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
42
Financial Statement Preparation
Returned paid DVs Cashier D
Checks the completeness of
returned paid DVs forwards
for Journal Entry
preparation
Prepares Journal Entries and
Post to Accounting
Spreadsheet
Corporate Accounts Analyst
Sr. Accounting Processor B
Accounting Processor 1 Updates Check
Disbursement Journal
Accounting Processor 2
Updates General Journal and
Posts to General Ledger and
Subsidiary
DV/BUS/2307/2306/SD
DV/BUS/2307/2306/SD
Forwards JEV for Updating of
Books
A
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
43
A
Sr. Accounting Processor B
Checks General Ledger
balances against
spreadsheet, TB preparation
FINANCIAL REPORTS
Corporate Accounts Analyst
Review and certify the
correctness of Financial
Statement
General Manager Approves the Financial
Statement
Statement of Financial
Position, Statement of
Income and Expense,
Cash Flow Statement,
Income Statement
Budget, Cash Flow
Budget, Statement of
Changes in Equity,
Monthly Data Sheet
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
44
Post-
Closing
TB
Closing Entries
Unadjusted
Trial
Balance
Adjusting
Entries
Balance
Sheet
Statement
of Income
and
Expenses
Adjusted/Pre-
Closing TB
Statement
of Cash
Flows
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
45
Billing/Commercial Serction
FRONT LINE SERVICE 11: FLOW
CHART PAYMENT FOR WATER BILLS, FEES AND OTHER CHARGES
Get Number from the guard and wait to
be called by the Teller.
Once the number is called proceed to the
teller and present the water bill or
statement of account.
Pay the exact amount to the Teller.
a. If not exact amount is tendered, count
the change and verify if the Official
Receipt you have received is what are you paying for.
Verify the account name and other account dues of the Concessionaire. Duration 1-3 minutes
Issue the Official Receipt
END OF TRANSACTION
START
Concessionaire
Customer Service Asst. B –Bill Collector
Concessionaire
Concessionaire
Customer Service Asst. B –Bill Collector
Note: a) If Check is received, verify it and indicate on
the official receipt (office copy) the drawee bank, and its branch, check the number, date
and amount of check. Verify if is dated.
Accept payment and issue Official receipt. Duration 1-3 minutes ------------------
----
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
46
REQUEST FOR NEW SERVICE CONNECTION
Assist for payment of inspection fee and give the schedule for
inspection. Duration: 5 minutes
ADVICE THE CLIENT FOR THE SCHEDULE OF
INSTALLATION OF WATER SERVICE CONNECTION
INSTALLATION OF WATER SERVICE
CONNECTION
Our Engineering Section
issue Maintenance Order
to the Plumber for
Installation of Water
Service Connection.
CLIENT
Go to Customer Service Assistant ask for Water Service
Application Form.Inquire and get a list of requirements such as
barangay clearance and Community Tax Certificate (CTC) for
applying water service connection.
Submit requirements to the Customer Service Assistant. Pay Inspection fee, cashier will issue an official receipt.
Wait for our inspector to conduct evaluation and inspect your
place whether water mains are available as well as to estimate
the cost to be paid for the installation of new service connection.
Note: schedule of inspection is every Wednesday
Accept payment & issue Official Receipt.
Duration 1-3 minutes
Customer Service will provide explanation on the Memorandum of
Agreement before signing the contract. Duration: 10minutes
Wait for the schedule of the installation of your Water Service
Connection.
START
CLIENT
Customer Service Assist E.- Frontline
CLIENT
Customer Service Assist E.- Frontline
Customer Service Assist E.- Frontline
Cashier D
CLIENT
Utilitties/Customer Service Assist A.-
Water Sewerage Maintenance Man B- Inspector
C
Accept payment & issue Official Receipt.
Duration 1-3 minutes
Cashier D
Note: Our Store keeper will issue Requisition and Issue Slip (RIS) to the Plumber for the issuance of materials
Accomplished
Returned
materials
B D
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
47
Designated Plumber
END OF TRANSACTION
After your water service has been installed, sign on the
maintenance order form attesting that action was taken and
satisfy your request.
Pay the total assessment of fees, charges and materials, cashier
will issue an official receipt.
CLIENT CLIENT
Site Inspection & Investigation; . Duration 1 day Preparation of bill of materials. Duration 8 minutes
Note: Assessments of payments are classified according to the following; Type of Connection:
a) Along b) Across c) Clusterized
Performs the installation of Service Connection.
Duration: 2-3 hours
After concrete
restoration
B
C
D
END OF TRANSACTION
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
48
MONTHLY METER READING
END OF TRANSACTION
CUSTOMER SERVICE ASSISTANT B (Billing)
a) Prepare/update list of concessionaire subject for billing.
b) Print the Meter Reading Sheet Report
a. Check the schedule for the reading and
billing date.
b. Conduct Meter Reading by zone
START
Utility Worker - METER READER
CUSTOMER SERVICE ASSISTANT B (Billing)
Note: Billing adjustment memo is done as per BOD approval. 1-time policy Billing Adjustment on High Consumption.
a) Encode Meter Reading.
b) Print Water Bill
c)
Utility Worker - METER READER
a. Distribute Water Bill to the concessionaire.
b. If High Consumption, inform the
concessionaire
CUSTOMER SERVICE ASSISTANT B (Billing)
d) Print Billing Report.
e) Encode and print list for defective, stop meter, and
damaged water meter.
f) Print Summary Report of erroneous reading and high
consumption for billing adjustment.
.
g) Print Water Bill
h)
----------
--
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
49
Flow Chart for Reconnection
CONCESSIONAIRE
CUSTOMER SERVICE ASSISTANT E.
1) Issuance of (RIS) for water meter
and accessories
2) Prepare Service Request –Form 2
Our Engineering/Maintenance Section will
issue the prepare Service Request
(Maintenance Order to the Plumber for
reconnection.)
Go to Customer Service Assistant ask for
computation of arrearages and
reconnection charges
a) Encoding of client’s data
b) Verify the account name and other
account dues of the concessionaire.
Duration 3 minutes
END OF TRANSACTION
START
Pay the arrears or any other dues, if
any as determined by the CSAE
CONCESSIONAIRE
Customer Service Asst. B –Bill Collector
Accept payment and issue Official receipt.
Duration 1-3 minutes
Issue the Official Receipt
Water Sewerage Maint. Man B
Utilities/Customer Service Assist. A
Designated Plumber
a) Let the customer sign on the maintenance order attesting that action was taken on request. Duration 2-3 hrs.
b) Work completion c)
Work completion
B
B
CONCESSIONAIRE
Concessionaire will sign in the maintenance
order form attesting that action was taken and
satisfy your request.
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
50
FLOW CHART FOR TEMPORARY CLOSED/VOLUNTARY DISCONNECTION OF
WATER SERVICE
Issuance of (RIS) for water meter and
accessories
WSMMB prepare Service Request form or
maintenance order
END OF TRANSACTION
Go to Customer Service Assistant inform of
the intention for a voluntary disconnection
Wait for our Customer Service Assistant
to encode the details of your payment for
reconnection of your water service
connection.
START
CONCESSIONAIRE
CUSTOMER SERVICE ASSISTANT E
1) Check the ledger to assure
the name registered.
2) Check that the
concessionaire has no
outstanding account.
Duration 5 minutes.
CONCESSIONAIRE
Pay the arrears or any other dues, if
any as determined by the CSAE.
Customer Service Asst. B –Bill Collector
Accept payment and issue Official receipt. Duration 1-3 minutes
Issue the Official Receipt
CONCESSIONAIRE
Water Sewerage Maintenance Man B
Water Sewerage Maintenance Man B
Assist. A
Utility Worker A-(Team Disconnection)
1) Disconnect the water service 2) Accomplish Service Request Form 3) Let the customer sign on the Service
Request form attesting that action was taken on request.
B
B
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
51
FLOW CHART FOR RELOCATION OF WATER METER
CONCESSIONAIRE
Service Request for inspection/investigation
Water Sewerage Maintenance Man B
Utilities/Customer Service Assist. A
END OF TRANSACTION
Our Engineering/Maintenance Section issue
Maintenance Order to the Plumber
1) Request to the CSAE for the transfer of line/relocation of water meter
2) Fill up and sign Service Request (SR) for confirmation of the request.
Inspector will conduct evaluation and inspect
your place to determine the proper position of
the water meter. Duration 15 minutes
START
1) Check the ledger to assure the name registered.
2) Prepare the Service Request form for inspection/investigation. Duration 2 minutes
Customer Service Assistant E
Sign in the Service Request attesting that action was taken and satisfy your request.
CONCESSIONAIRE
Designated Plumber
4) Transfer/Relocate the Water Meter Duration 1-2 hours
5) Accomplish Service Request Form 6) Let the customer sign on the Service
Request form attesting that action was taken on request.
B
B
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
52
FLOW CHART FOR REREPAIR OF SERVICE CONNECTION /GENERAL
WORKS
Concessionaire
START
Report through phone or by walk in visit to
the CAWADI office of the request or Report
Customer Service Assistant E
1. Verify the account name and other
information relative to documentation of the
report. Duration 3 minutes
2. Prepare service request or maintenance order
as the case may be. Duration 1 minute
3. Determined the urgency of the report or
request and have the same acted upon
immediately or as the situation may allow
Service Request
Type of
request
Maintenance Order
RESPONSE TIME: 1. Repair of service connection a. Main line leak repair (1-2hrs.) b. Service connection (30mins) 2. for repair of leaking service connection after the water meter: A. pipe repair (30 minutes) B. gasket replacement (15 minutes) C.gate valve replacement (15 minutes) D. re-tapping/re-installation (2hours.)
Note: CAWADI personnel commit themselves to attend to the reported matters promptly. All service requests received by the office are always treated urgent and priority.
Our Engineering/Maintenance Section issue
Maintenance Order to the Plumber for Repair
of Service Connection. Duration 5 minutes
Note: Request/complaint is classified according to the nature of damages
Utilities/Customer Service Assist A.
A B
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
53
Water Sewerage Maintenance Man B
Request/complaint is classified according to the
nature of damages and conduct inspection.
1. Conduct urgent repair or provide remedial measures.
2. Work Completion. Duration: 1-2 hours
DESIGNATED PLUMBER
4. Sign in the Service Request for
confirmation of the immediate
repair.
Conduct urgent repair or provide
remedial measures.
Concessionaire will sign in the maintenance
order form attesting that action was taken
and satisfy your request.
Storekeeper 1-D
END OF TRANSACTION
Our Store keeper issue Requisition and Issue Slip (RIS) to
the Plumber for the issuance of materials notes: Free
repair work is limited only to mainline tapping up to the
water meter for repair of service connection after the
meter will be charge labor and materials.
B A
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
54
C. Engineering/Construction/Production and Water Quality Division
Engineering
ENGINEERING
▼
Projects
▼
Conduct
inspection / Survey
▼
Prepare Plans
and Program of
Works / Estimate
for budget
▼
For proposal of
budget / Cost of
project
▼
For Bidding /
Shopping of
approved Budget / Cost of budget
▼
For
Implementation
▼
Monitoring until
completion of the
project
▼
Prepare
Government
Project Report
Submitted to
Accounting and COA
▼
Recorded and
File
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
55
Water Quality Section
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
56
Production
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
57
Construction and Maintenance
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
58
Feedback and Redress Mechanism
CALABANGA WATER DISTRICT OPERATIONAL MANUAL
59
Appendices
PD 197 as amended and Other Related Issues
Water District Accounting Manual
Utility Rules and Regulations