one year business plan
TRANSCRIPT
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Your One-Year Business Plan
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Your One-Year Business Plan
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Shift from Market Plan to Business Plan
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The Three Most Essential Practices To Do•Think planning
•Have a written plan
•Everyone executes plan
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Why You Need a One-Year Business Plan•Financial pressures and increased
accountability and competition mean you can’t afford to just do it.
• Increased capability of technology, staff, and other resources.
•Two to five-year strategic plans focus on long-term fixes and new initiatives, while a one-year business plan focuses on action and today’s customers.
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A One-Year Business Plan…•Is a blueprint for action.
•Is more than dates, numbers, and dreams.
•Integrates all components of your organization.
•Must involve all in creation.
•Must be used by all in planning and acting.
•Provides benchmarks and guidelines.
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Whose Role is it tobe One-Year Business Plan Leader?
CEO/DIRECTOR
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One-Year Business Plan Timeline•Start 6 months prior to the start of your
next fiscal year•The plan should be complete and
approved 3 months prior to the start of your next fiscal year
•End-of-Year Report to be completed 3 months after the completion of your fiscal year
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One-Year Business Plan Foundation•Description
•Mission and vision
•Values statements and USP
•Challenges and opportunities
•Data and benchmarks
•Divisions and delivery methods
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One-Year Business Plan Structure• Organization Goals • Organization Budget & Benchmarks• Division Goals
▫Operating Margin Budget▫Benchmarks▫Course/Contract Goals▫Market Segments▫Strategies
• Term/Quarter • Promotion Strategies: Type/Distribution/Retention• Promotion Timeline• Staff Responsibilities
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Organization Goals•Major goals you will set to improve
overall organization performance•No more than 5, but you could add more
later•Brainstorm and vote
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Organization Budget & Benchmarks•Budget
Income $2,000,000 100% Promotion $300,000 15% Production $900,000 45% Direct Costs $1,200,000 60% Operating
Margin $800,000 40%
Administration $700,000 35% Net $100,000 5%
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Organization Budget & Benchmarks•Benchmarks
New Products/Services 20%
Staff Productivity $125,000
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Division GoalsA. Operating margin budgets B. BenchmarksC. Course/contract goalsD. Market segments to be targetedE. Growth strategies
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BenchmarksOE CT• Cancellation Rate• New Course/Events• Quality Score• Repeat Rate• Promotion:Registration
Ratio• Average Participants
• Cancellation Rate• New Products/Services• Quality Score• Repeat/Referral/Cold Call
Rates• Lead:Contract Ratio• Average Contract Price
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Term/QuarterA. Income B. Courses/events/contracts
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Promotion Strategies•Promotions: catalogs, eMarketing, social
media, advertisements, sales kit•Distribution: mail, radio, online,
salespeople, inbound and outbound•Retention: tracking, benefits, gimmicks
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Promotion Timeline•OE campaigns
•CT lead generation campaigns
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Staff Responsibilities
OperationsProfessional
ProgrammingProfessional
SalesProfessional
CEO/Director
ProgrammingStaff
Instructors
SalesStaff
Operations Staff
Front LineStaff
InformationSpecialist
PromotionsProfessional
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A Strategy for Sanity•Think out three years and plan for one.•Set reasonable goals for your first effort.•Set aside more time for the first effort.•Involve staff so they are committed.•Create your own benchmarks.•Spell out plans to better your
performance.•Make the plan vital… refer to it
frequently.•Celebrate victories.
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Monitoring One-Year Business Plan•Term/quarterly financial updates•Term/quarterly benchmark updates•Term/quarterly meeting
- Goals- Finances and benchmarks- Timelines
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End-Of-Year ReportA. Organization Goals Performance:
performanceB. End-of-Year Finances: budget and actualC. Promotion Timeline: on-time reportD. Promotion Performance: ratios and ROIE. End-Of Year Statistics: organization and
division
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Thank You
Greg Marsello
www.lern.org