WATPAC

ONE TEAM INTEGRATION

DRAFT

Identify and maintain the optimal state for clear communication

Create conditions for high levels of engagement and interaction

Analyse situations that are not conducive to effective communication

This module will be of value to anyone seeking to improve their communication skills. Participants firstly understand their communication preference through the DISC communication framework. Participants will learn to understand other peoples communication preferences and filters to find a way to engage with clear messages. They will learn to listen with empathy, explore how to positively influence others and build rapport through mutual understanding.

Participants will be introduced to models and tools that are accessible and relevant to their everyday communications. They will develop intrapersonal and interpersonal skills that will equip them to work with the different pressures within the myriad forms of communication.

Communicate

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Develop a balance between assertiveness and curiosity that is conducive to mutual understanding and conflict resolution

Learn to minimise the ‘threat state’ of conflict and maximise the ‘reward state’ of human connection

Develop skills to keep cool under pressure

2Working Successfully with ConflictConflict occurs in all projects and teams however, the difference between healthy and unhealthy conflict, is not whether it exists, rather how effectively it is managed. This module uncovers the myths around conflict and replaces them with a clear understanding of its necessary role in the work environment.

Participants will learn how to communicate effectively within the generational segments using tools that will help them navigate in even the most complex situations. Principles and tools of the social brain, moving from a threat situation to a reward situation will be unpacked and explored through relevant simulations.

In this module participants will gain a clear understanding of their behavioural patterns to conflict and learn to keep cool under pressure. Participants will learn the skills of keeping above the line to be responsible, responsive, open and honest in their communication at all times.

Explore the different generations and their preferred approach to work, teams, leadership and communication

Learn how to manage the different generations

Deepen the understanding of the importance of engaging with others authentically

In this module participants will understand and appreciate that members of a generation share a similar approach to work, lifestyle and communication, stemming from the environment in which they were raised. Miscommunication and conflict can occur between the generations due to a lack of understanding and appreciation. This module will give participants a clear understanding of their own generational preference as well as the preference of other generations.

Participants will learn communication tools to ensure that they can effectively manage and communicate with different generations. Overall, this module will explore the difference between the generations to understand how to leverage off the differences and foster successful teams and productive projects.

The Generational Alliance

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Explore the four well-springs as resources of human energy

Learn how the brain forms habits and understand the importance of developing energy habits rather than one off techniques

Identify and overcome barriers to effectively manage time and energy

Being time and energy efficient will enable us to achieve our best performance in the workplace. This module enables participants to identify the key areas and resources they have control over in order to manage their energy and work smarter.

Participants will identify time and energy wasters in order to gain greater control over their attention and focus. They will learn to organise their time effectively by understanding the science behind the brain and its efficiency throughout the day. Participants will learn to identify and prioritise tasks, activities, objectives and goals for better performance. They will learn about the Healthy Mind Platter in order to perform consistently day-to-day.

Effective Time and Energy Management

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Learn and apply critical and creative thinking techniques to create innovative solutions

Apply the RED model to recognise assumptions, evaluate arguments and draw conclusions

Explore the notion of divergent and convergent thinking

Productive thinking is a vital skill in the competitive industries of construction, mining, civil and development. Participants will firstly undertake a critical thinking assessment that identifies their strengths and weaknesses in the areas of recognising assumptions, evaluating arguments and drawing conclusions. After deconstructing the feedback from the assessment, participants will be able to develop their skills through applied simulations.

This module provides participants with the opportunity to apply tools of critical and creative thinking for effective solutions. Participants will understand the importance and process of creative thinking and collaboration and reach solutions thinking and problem solving for productive outcomes.

Increasing Efficiency Through Productive Thinking

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Develop strategies to set goals, articulate expectations, monitor performance and, give and receive intelligent feedback

Learn how to recognise poor performance, initiate difficult conversations and, address and resolve conflict

Gain clarity and a shared understanding through effective performance conversations

Performance Leadership is a core skills needed by leaders and managers to monitor, measure and improve the effectiveness of people in the workplace. It is achieved through: goal setting, tracking changes, coaching, inspiring, appraising and reviewing, and developing team members capacity. In exploring a number of tools and skills, participants will develop a hands-on and participative approach to manage situations and circumstances that manager’s can face on a daily basis.

This module draws from areas including; the neuroscience of leadership, communication, emotional intelligence, motivation, coaching and management. Participants will be introduced to processes and approaches to performance management conversations that are accessible, useful, practical and applicable. This module enables Performance Leadership that is effective, meaningful and beneficial to individuals, teams and projects.

This module will run in three sessions and cover a diverse range of approaches, skills and knowledge needed to successfully implement Performance Leadership.

Performance Leadership

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Develop a process of collaboration that is open, inclusive and receptive to others

Explore optimal conditions for good decision making, social inclusivity, fostering intrinsic motivations and the steps of ‘The Open Way’

Build the relationship between the capacity to facilitate collaborative teams and inspirational leadership

Collaboration that is well planned and purposeful delivers ideas and solutions to problems that engage the collective talents and skills of the team. Good collaboration and co-creation is measured by what is achieved by working well together and exceeds what would be achieved from working independently.

This module examines and explores areas including decision making, thinking patterns, sources of motivation, appreciation for diversity, use of language and process preferences. Participants will gain insight to create the optimal conditions for collaboration which will allow others to be highly engaged and contributing members of a team.

Collaborating for Productive Teams

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Learn how motivations drive and shape individual and team behaviours

Apply the SCARF Model to produce peak team performance

Build a dynamic team culture by applying strategies and agreements that sit within the 5 functions of a team

Seventy percent of projects fail due to a lack of clear communication and buy in during the initial set up. This module explores approaches for building purposeful and consistently productive teams that can overcome challenges without affecting the overall project.

This module enables participants to understand the importance of the setting up a project so that all members of the team have a clear understanding of purpose, expectations, criteria of success, rules of engagement and behaviour. Participants will learn how to communicate this with clarity and authenticity to create buy in. They will learn what drives and motivates teams so that they can ensure that the project continues to uphold and build on the initial agreements to ensure that the project is a success.

Setting up Project Teams for Success

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Develop the pathway of client engagement

Learn the six types of client relationships

Explore how to develop the characteristics and qualities of building client loyalty and partnerships

Client Engagement

This module is for anyone who wants to build and maintain effective and engaging client relationships. This module explores the six levels of professional relationships and the challenges of negotiating successfully with clients.

The session provides participants with an understanding of the importance of accurate client feedback in the cycle of performance improvement in the ongoing delivery of projects. It will enable participants to develop techniques to gain effective performance based feedback, measure success and implement the learning to improve future client engagement.

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STUDIO 1, 4 Lambert Road, Indooroopilly, QLD. Australia. 4068

PO BOX 1087 Kenmore, QLD. Australia. 4069

[P] +61 7 3870 8433 [F] +61 7 3870 9822

info@performancefrontiers.com performancefrontiers.com