on call salary guide 2009

A Higher Degree of Hires | 1

Salary GuideAdministrative

Medical

Accounting/Finance

Mortgage Banking, Title/Escrow

& Default Positions

Information Technology

san diego county

2010

2 | On Call Employee Solutions

Table of ContentsOn Call Employee Solutions, Inc. celebrated its’ 15th year of business in 2009! Originally focused on serving the staffing needs of the mortgage banking, title insurance and escrow industries, our expertise and services have expanded over the past 15 years and now encompass administrative, accounting/finance, information technology and medical staffing, as well. Through our two offices, located in San Diego and Carlsbad, On Call provides entry-level to senior-level professionals for project management, interim placement and staff augmentation needs. Our subsidiary company, Broekema Group, services the mortgage, administrative, accounting/finance and information technology niches too, providing mid-level to senior-level direct hire professionals.

On Call is a privately held and locally owned business. Our clientele benefit in this regard because we are not driven by the structure typical of large national or international

staffing firms serving multiple economies. Management decisions and strategies are based on events impacting the San Diego marketplace, which translates into flexibility and unmatched responsiveness to local challenges. On Call’s operating model revolves around the premise of superior service. We are not a resume mill, simply churning resumes from job boards, trying to get lucky and make a placement. We recruit from a multitude of sources and unlike many of our competitors, all prospective candidates are thoroughly interviewed, skill tested where appropriate, and references are verified before candidate submission. Our client goal is simple; recruit and present the absolute best candidate for client opportunities. For candidates, we strive to present opportunities that fit their experience, desired professional direction and salary expectations. Please ask for an introduction to an existing client or previous placement to confirm how On Call Reaches Hire!

3 On Call Testimonials

4 Administrative Positions

20 Medical Positions

30 Accounting Positions

44 Mortgage Banking, Title/Escrow & Default Positions

54 Information Technology Positions


TestimonialsOn Call provides excellent service and superior results. I have had the pleasure of working with On Call and their team on multiple occasions. They have helped us fill technical and administrative positions at our company. They were very helpful every step of the process. I have worked with MANY other staffing agencies and the exceptional quality of service that On Call provides stands out easily. They are very responsive, thorough, and actively listen to any feedback we share. I can tell their entire team maintains the same company values and a core commitment to excellence. When we have an open position or need any adjustments, they are very responsive and eager to help. I look forward to working with On Call as we continue to grow our business.

– President, IT Managed Services Firm

I just wanted to send you a brief note of gratitude for all that you have done. I recently received your card of congratulations on my full time position and I must say; I was moved. The entire staff at On Call has been awesome. Having worked for a number of staffing agencies domestic and abroad I have never experienced the kind of attention and support that On Call provided. I am very happy with my job here and I want to thank you for helping make it a reality.

– Temporary Associate

When we first moved to Carlsbad from Sorrento Valley, we were hopeful that we would be able to make solid working relationships with local North County staffing agencies. When we met with On Call Employee Solutions, we knew we’d found a great agency. Our working relationship has grown tremendously over the past four years and we are always pleased with their professionalism, dedication to quality staffing and solid ethical standards—they definitely go out of their way to make sure they target the correct candidate pool for our business needs. We are extremely satisfied with their recruiting abilities and knowledge and would recommend them 100% to other companies in the area.

– Senior Human Resources Representative, North County Biotech Firm

TESTIMONIALS


Administrative Positions general

6 File Clerk

6 General Office Clerk

7 Mail Room Clerk

7 Data Entry Clerk & Word Processor

8 Receptionist & Switchboard Receptionist

8 Administrative Assistant

9 Executive Assistant

9 Office Manager

customer service

13 Customer Service Representative

14 Call Center Specialist

14 Sales Assistant

15 Telemarketer

15 Inside Sales

16 Outside Sales

specialty

16 Legal Assistant

17 Marketing Assistant

17 Logistics

18 Operations Assistant

18 Operations Manager

19 Project Coordinator

Human resources

10 HR Assistant

10 Recruiter

11 HR Generalist & HR Manager

12 Benefits & Compensation Coordinator

13 HR Director

ADMINISTRATIVE POSITIONS


This position is typically entry level, clerical in nature, and focused on organizing and maintaining a company’s filing system. File Clerks will require basic computer skills, possibly for letter writing and data entry, but mostly using a numeric, alphabetical, and/or an alphanumeric filing system to keep track of company invoices, statements, bills, correspondence and other company information. Responsibilities typically include retrieving files, creating new file folders, and maintaining a clean and orderly working environment.

Qualifications Previous work experience in an office environment is ideal. Position requires strong alphabetizing and numeric knowledge, good reading/comprehension, verbal and written skills, and mathematical abilities. Computer literacy in basic Microsoft programs and printing machines is standard. Successful candidates must be detail-oriented, organized, and work at a fast pace.

computer skillsBasic knowledge of Microsoft Word and navigating in a Windows environment.

This position may serve as a “floater” to help out with a busy office that is on deadline for many projects. Usual responsibilities will include: supporting several departments with filing, faxing, copying, stuffing envelopes, mailings, data entry, collating, proofreading documents, answering phones, and ordering office supplies.

QualificationsThis position requires someone who is willing to do any task necessary. A minimum of 1 year of office experience is typically required. Accurate typing/data entry skills are a must. Strong multi-tasking abilities are necessary, as well as organizational skills, computer literacy, and good verbal and written communication skills.

computer skills:Basic knowledge of Microsoft Word and Excel.

File clerkExperience: Entry level – 1 yearHourly Pay Range: $9.50 – $12.00Annual Salary: $19,760 – $24,960

general office clerkExperience: Minimum 1 yearHourly Pay Range: $10.50 – $12.50Annual Salary: $21,840 – $26,000


mail room clerkExperience: 6 months – 1 year Hourly Pay Range: $10.00 – $12.00Annual Salary: $20,800 – $24,960

data entry clerk & Word processorentry/Junior level Experience: 6 months – 1 year Hourly Pay Range: $10.00 – $12.50Annual Salary: $20,800 – $26,000

senior level Experience: Minimum 1 yearHourly Pay Range: $12.00 – $14.00Annual Salary: $24,960 – $29,120

Word processor Experience: 1 – 3 yearsHourly Pay Range: $12.50 – $17.00Annual Salary: $26,000 – $35,360

A Mail Room Clerk typically works within a larger organization. This position manages all incoming and outgoing mail. Maintenance of mailing addresses may be required. Responsibilities may include sorting a high volume of mail into mailboxes, personally delivering mail to departments, filing mail into file bins or drawers, copying, faxing, and management of mail postage. The position may process both incoming and outgoing mail, including preparation of packages for courier services.

QualificationsPrevious experience with mail support roles is typically required. Successful candidate will be efficient, process-oriented, organized, and detailed. Position is repetitive in nature, and may require long periods of standing, sitting, or a combination of both. Knowledge of mail room equipment and various online carriers such as: UPS WorldShip, USPS, FedEx, and DHL preferred. Some lifting may be necessary.

computer skillsBasic level Microsoft Word and navigating on a PC.

Operates a data entry device to input lists, records, letters, and/or other data points into an electronic format within a specific company program. This position will require fast typing and/or 10-key skills with extreme accuracy. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Utilizes sound judgment to plan and accomplish goals. Typically reports to a supervisor or manager.

Word Processor will type various information documents from a wide variety of sources. This position may also require shorthand and dictaphone skills to translate into a document or written format.

QualificationsRequired skills include typing at a minimum of 45 – 50 WPM or 6,500 – 7,500+ KPH for clerk level and 8,000 – 13,000+ KPH for senior level, depending on company needs. Person must be very detailed and deadline driven. Requires 6 months – 1 year of experience for clerk level, senior level positions typically require 1+ years of experience in the field or in a related area.

Word Processor positions will require fast and accurate typing speeds, high-level attention to detail, proofreading and editing skills, ability to format documents and impeccable written communication skills.

computer skillsBasic familiarity with Microsoft programs and databases that could include: Word, WordPerfect, Excel, Access, ACT!, Goldmine and other programs specific to organization.



receptionist & switchboard receptionistreceptionist Experience: 6 months – 1 year Hourly Pay Range: $10.00 – $14.50Annual Salary: $20,800 – $30,160

switchboard receptionistExperience: Minimum 2 yearsHourly Pay Range: $12.00 – $16.00Annual Salary: $24,960 – $33,280

Responsibilities include answering a multi-line phone, meeting and greeting customers and vendors, mail collection and distribution, filing, faxing, copying, data entry, mass mailings, basic letters, memos, and correspondence, handling deliveries from various mail carriers, and ordering office supplies.

Switchboard Receptionists’ main responsibility is answering and routing calls as quickly, friendly, and efficiently as possible. This position answers a high volume of phone calls, usually more than 25 lines for a large organization with hundreds to thousands of employees. Light clerical duties may be needed but majority of time spent is on phones. Requires previous switchboard experience.

QualificationsPrevious reception experience is typically required; a minimum of 6 months – 1 year of experience for reception, 2+ years for switchboard reception. Successful candidate must possess excellent verbal communication skills. Administrative support experience is ideal as some positions may have multiple responsibilities. Reliability and punctuality are essential traits in these roles.

computer skills Basic Microsoft Word, Excel, and Outlook.

The responsibilities for this position include, but are not limited to: drafting/writing letters, memos, correspondence, mail merge, spreadsheets, data entry, importing/exporting, cutting/pasting, editing, proofreading, presentation creation, filing, faxing, copying, scanning documents, editing contact lists, scheduling meetings and appointments, reporting, planning events, arranging travel, ordering office supplies, handling deliveries from various mail carriers, and interacting and assisting with accounting and HR personnel. Depending on company size, this position may support one person, a department, or an organization.

QualificationsA range of 1-5 years of previous experience in administrative support is required, depending on the complexity of duties. A well-organized professional, with strong communication skills and computer proficiency is necessary. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

computer skillsIntermediate to advanced use of Microsoft Office programs.

administrative assistantentry/Junior level Experience: 1 – 3 years Hourly Pay Range: $12.00 – $16.50Annual Salary: $24,960 – $34,320

senior level Experience: 2 – 5 yearsHourly Pay Range: $16.00 – $21.00Annual Salary: $33,280 – $43,680


This position will be responsible for and should have experience supporting an executive such as a CEO, CFO, CIO, VP, Director, or Senior Manager. A Senior Executive Assistant position will include additional responsibilities to the Executive Assistant duties and both positions should possess a high level of confidentiality. This position will answer and screen phone calls, be the direct and front line liaison for the executive, handle all travel arrangements, meeting coordination, scheduling, calendaring, conferences, ordering lunches, staying abreast of all deadlines, assisting with financials, reports, presentations, letter drafting, and creation of spreadsheets using formulas. Relieve executives’ administrative functions in order to increase the time an executive has available for executive level responsibilities. May handle a wide variety of situations and conflicts involving the clerical and administrative functions of the office.

QualificationsA range of 3 – 10+ years of previous experience in executive administrative support required, depending on the complexity of duties. Requires an associate’s degree or its equivalent, in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. May direct and lead the work of others. A certain degree of creativity and latitude is required. Advanced computer literacy is a must, with the ability to learn new applications with ease. Position often requires flexibility with work hours and overtime as necessary.

computer skillsAdvanced Microsoft Word, Excel, PowerPoint, Outlook, and Access.

This position will handle many of the Administrative Assistant and Executive Assistant responsibilities, and may also supervise 1-10 people depending on the size of company. Will also be responsible for ordering various office supplies, e.g., computers, copy machines, furniture, paper, ink, and other related products or materials. Will also handle facilities, logistics, space planning, new employee set-up, some technical support, accounts receivable and payable, deliveries from various mail carriers, budgeting, general ledger, and financial reporting. The Office Manager oversees all aspects of office operations and strives to improve efficiency of operations.

QualificationsRequires an associate’s degree or its equivalent with at least 2+ years of experience in the field. A blend of administration and accounting experience is typical. For positions with accounting tasks, a background in A/R, A/P, and G/L is standard. Relies on experience and judgment to plan and accomplish goals. Responsible for the direction and coordination of several business office operations. Typically reports to a senior manager.

computer skillsIntermediate to advanced Microsoft Word, Excel, Outlook, PowerPoint, and Access. Accounting software e.g., QuickBooks, JD Edwards, MAS90, Peachtree, Yardi, etc.

executive assistantmid level Experience: 3 – 5 years Hourly Pay Range: $16.00 – $25.00Annual Salary: $33,280 – $52,000

senior level Experience: 5 – 10 years Hourly Pay Range: $24.00 – $30.00Annual Salary: $49,920 – $62,400

office managerentry/mid level Experience: 2 – 5 years Hourly Pay Range: $15.00 – $22.00Annual Salary: $31,200 – $45,760

senior level Experience: 5+ years Hourly Pay Range: $19.50 – $26.50Annual Salary: $40,560 – $55,120



Hr assistant Experience: 1 – 3 yearsHourly Pay Range: $13.00 – $18.00Annual Salary: $27,040 – $37,440

Responsibilities are similar to the Administrative Assistant, but will require some human resources experience. Assists in recruiting, reference checking, handling travel arrangements, processing resumes, preparing new hire paperwork and orientation packets, and running various human resources reports. Must be approachable, possess a high level of confidentiality, and work with Human Resources Information Systems (HRIS).

QualificationsThis position requires 1-2 years of administrative assistant experience, preferably in a Human Resources department. Ideal candidate is a self-starter who can take direction well and work well independently, as well as under direct supervision. Successful candidate has excellent verbal communication skills, is reliable, responsible, punctual and accountable. Candidate must have excellent attention to detail, strong writing skills including spelling, grammar, editing, proofreading and vocabulary. Candidate must have strong follow-up and quick response time to complete assigned tasks. Must be able to multi-task, organize well, and work effectively in a very fast-paced environment.

computer skillsIntermediate to Advanced Microsoft Word, Excel, Outlook, HRIS e.g., PeopleSoft, Ceridian.

Recruiters seek out, interview, and test applicants to locate qualified employees for job openings. Recruiters also often travel to universities/colleges/employment assistance centers, etc. to interview promising candidates for employment. They may also select applicants from resumes that job seekers send to the company. Recruiters evaluate applicants on their technical skills, education, work history, personality, salary requirements, and managerial abilities. Recruiters also test prospective employees during follow-up interviews, analyze the results, and maintain files on applicants. They may also check applicants’ references. Recruiters must also know their company’s needs, programs, benefits, management structure, and advancement policies.

QualificationsThis position requires 1-2 years of direct recruiting experience. A college education is usually required in this field. Successful candidate will possess excellent communication skills, strong writing skills, organizational abilities, thorough follow up, and the ability to multi-task and meet deadlines

computer skills Intermediate to advanced skills in Microsoft Word and Excel.

recruiterExperience: 2 – 5 yearsHourly Pay Range: $16.00 – $21.00 Annual Salary: $35,000 – $45,000


This position supports the policy and development relating to HR management. Strategize with managers and collaborate with HR team members to analyze and design HR initiatives to meet specific business objectives. Develop, implement and measure strategic short and long-term goals aligned with the corporate or departmental objectives. Provide support to employees and managers on Human Resources issues, including answering questions, researching and resolving issues, and processing related paperwork. Assist managers with and review disciplinary actions ensuring proper and complete documentation. Respond to Unemployment Claims. Represent company in any unemployment or related hearings. Ensure compliance with country specific employment regulations and guidelines: Family & Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Equal Employment Opportunity Commission/Affirmative Action Program (EEOC/AAP), Workers Compensation, Fair Labor Standards Act (FLSA) and other non-US regulations and guidelines. Assume subject matter expert role on Employee Relations issues and other specific HR task functions and act as team lead. Facilitate and/or lead organizational development initiatives including survey planning and data analysis, focus groups, team building, conflict resolution. Support HR benchmarking initiatives to remain competitive in the marketplace. Promote and manage local implementation of corporate driven HR programs and initiatives. Conduct presentations and facilitate training on HR related topics at departmental meetings. Develop and implement organizational process improvement initiatives.

QualificationsMust have a BA/BS degree or global equivalent in Human Resources or a related field. Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification is preferred. Experience handling sensitive Employee Relations issues needed. Familiarity with HR practices, processes and systems. Proven experience partnering with senior management to create improvements in processes. Must have strong negotiation skills as well as excellent written and verbal communication skills. Proven experience handling multiple projects simultaneously, and working in an environment, which requires flexibility, innovation, superb customer service skills, and organization. Experience delivering effective presentations and training material to a variety of audiences. Must have a thorough knowledge of employment law, regulations, and HR best practices. Demonstrated and proven problem solving and decision making skills.

computer skills Intermediate to advanced skills in Microsoft Word, Excel. Experience with HRIS systems is a plus.

Hr generalist & Hr manager Hr generalist Experience: 3 – 5 years Hourly Pay Range: $20.00 – $26.00 Annual Salary: $43,000 – $55,000

Hr manager Experience: 5 – 7 years Hourly Pay Range: $26.00 – $36.00 Annual Salary: $55,000 – $75,000



Benefits & compensation coordinator Experience: 2 – 5 years Hourly Pay Range: $21.00 – $25.00 Annual Salary: $43,500 – $52,000

Benefits and Compensation Coordinator duties include managing the accuracy of vacation, sick leave, and holiday time off, managing and administering employee benefit programs, processing health insurance billing and conducting monthly audits, ensuring eligibility and payment requirements are met for all health insurance programs (mid-plan enrollment, LOA payment of claims, FSA eligibility requirements, etc), conducting benefit orientation with new employees upon eligibility, entering employees in the HRIS system for benefit deductions and with each health insurance carrier by their effective date, conducting annual health insurance open enrollment meetings, creating new HRIS benefit tables as needed, verifying all health insurance contracts are received and up to date, overseeing quarterly open enrollment, assisting employees with 401k questions and issues, handling worker’s compensation claims, coordinating all appropriate paperwork to file a claim to be seen by a WC doctor, filing claims with WC carrier and working with adjuster to ensure claim is handled appropriately, assisting in completing and posting required annual OSHA logs, sending unemployment claims and necessary documentation to 3rd party administrator, responding to requests for employment verifications, compiling termination packages, conducting exit interviews and ensuring all separation documents are completed for departing employees, managing the LOA process, preparing necessary documents, informing the employees of their leave time, creating and distributing monthly management reports.

QualificationsThis position requires a minimum of 2-5 years of Human Resources experience with an emphasis in benefits and compensation. Most companies prefer candidates with a college degree in a related field. Ideal candidate possesses a high attention to detail and excellent written and verbal communication skills. Excellent interpersonal, organizational, leadership and strong problem solving skills are required. An ideal candidate is self-motivated, has the ability to multi-task, can thrive in a fast-paced environment, adheres to deadlines and has a high degree of confidentiality.

computer skills Intermediate to advanced skills in Microsoft Word, Excel. Experience with ADP HRIS is a plus.


Hr directormid level Experience: 5 – 8 yearsHourly Pay Range: $25.50 – $29.50Annual Salary: $53,000 – $62,000

senior level Experience: Minimum 8 years Hourly Pay Range: $37.00 – $43.25Annual Salary: $77,000 – $90,000

The Human Resources Director guides and manages the overall provision of human resources services, policies, and programs for the entire company. The major areas directed are: recruiting and staffing; organizational development and space planning; performance management and improvement systems; employment and compliance to regulatory concerns; employee orientation, development and training; policy development and documentation; employee relations; and compensation and benefits administration. The Human Resources Director coordinates implementation of services, policies, and programs through human resources staff; reports to the CEO and serves on the executive management team; and assists and advises company managers about human resources issues.

QualificationsPrevious experience as HR Director or Manager is required. Minimum of 5 years related experience and/or training; or equivalent combination of education and experience is typical. HR certificates and specialized HR courses are standard requirements. A bachelor’s degree or higher education is also required. Excellent diplomacy, strong communication skills, extreme confidentiality, and thorough documentation abilities are critical components.

computer skillsAdvanced Microsoft Office; Word, Excel, Outlook, PowerPoint, Access. HRIS systems e.g., PeopleSoft, Ceridian.

This position usually works with inbound calls from customers placing orders, handling complaints, following-up on orders, and requires previous experience in customer service. May also require greeting clients/customers in person. This person will have excellent verbal communication skills, an upbeat personality, and work well with the general public. Since customer service will be required by phone and e-mail, professional writing and grammar skills are necessary. Other responsibilities may include clerical skills such as filing, faxing, copying, mail coordination, data entry and letter writing from a template. May be required to supervise a small staff or department.

Qualifications Requires 1-4 years of previous customer service experience. A strong focus on building relationships with customers/clients, thorough follow up abilities, and excellent communication skills. Position typically requires heavy phone work, inbound/outbound calls, e-mail correspondence, and may require long periods of sitting. Ability to learn software systems with ease; proficiency in database management is required.

computer skillsBasic Microsoft Word, Excel, and Outlook.

customer service representativeentry/mid level Experience: 1 – 3 years Hourly Pay Range: $10.00 – $13.00Annual Salary: $20,800 – $27,040

senior level Experience: 2 – 4 years Hourly Pay Range: $12.00 – $16.00Annual Salary: $24,960 – $33,280



call center specialistExperience: 1 – 2+ yearsHourly Pay Range: $10.00 – $19.00Annual Salary: $20,800 – $39,520

sales assistantExperience: 1 – 3 yearsHourly Pay Range: $13.00 – $17.50Annual Salary: $27,040 – $36,400

This position works within a call center environment; typically utilizing an auto dialer making outbound calls or receiving inbound calls. The purpose of this position is to offer customer service; secondary purpose may include minor sales. Other responsibilities include data entry and documentation, tracking call times, benchmarks for quality service, and typically includes scripts. Answers appropriate questions/requests, obtains information from callers, logs and tracks calls, provides follow up correspondence as applicable. Calls are typically monitored for quality assurance by management.

QualificationsCollege degree and/or one to two years related experience in a call center or combination of education and experience may be required based on company qualifications. Solid customer service and communication skills are required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to reason and react quickly and possess good creative problem solving skills and initiative. Bilingual English/Spanish skills typically a plus.

computer skillsMust type 30 wpm minimum, with a high level of accuracy and intermediate Microsoft Word and Excel skills required.

This position is very similar to the Administrative Assistant position, although it requires someone who has worked within a fast-paced environment. A Sales Assistant may support sales departments of varying size and must be comfortable working in a fast-moving, ever-changing environment. Will manage various administrative functions for sales department or sales representatives/management to include but not limited to: drafting/writing letters, correspondence, mail merge, spreadsheets, data entry, and sales presentation creation, editing contact lists, scheduling meetings and appointments, reporting, and travel coordination.

QualificationsA range of 1-3 years of previous experience in administrative support is required, ideally within a sales department. Successful candidate will be an advanced organizer, with the ability to multi-task and work under tight deadlines, with strong prioritizing abilities. A certain degree of creativity and latitude is required. Professional and polished, with strong communication skills and computer proficiency is necessary. Typically reports to a supervisor or manager.

computer skillsIntermediate to advanced Microsoft Word, Excel, PowerPoint, Outlook, and sales or company specific customer relationship management (CRM) e.g., ACT! or Goldmine.


telemarketerExperience: 1 – 2+ yearsHourly Pay Range: $10.00 – $15.00 + commission/bonus planAnnual Salary: $20,800 – $31,200 + commission/bonus plan

inside salesExperience: 1 – 2+ years Hourly Pay Range: $10.00 – $15.00 + commission/bonus planAnnual Salary: $20,800 – $31,200 + commission/bonus plan

Place high-volume outbound calls daily, typically within call center environment, for the purpose of selling company products/services to potential customers. Other responsibilities will include data entry and documentation, tracking call times, benchmarks for quality service, and typically includes scripted conversations. Relies on instructions and pre-established guidelines to perform the functions of the job. Typically reports to a supervisor or manager.

QualificationsPrevious telemarketing experience is usually required, outbound call focused. Requires a high school diploma or equivalent. Successful candidate should be commission/bonus motivated, with the initiative to work within a quota driven environment. Strong phone mannerisms and customer service is required, as well as tenacious energy for high volume call efforts. Position requires long periods of sitting.

computer skillsBasic computer skills required, Microsoft Word, Outlook, Internet proficient.

`This position requires a strong customer focused professional that provides inside sales support to customers and prospective customers. Maintain and continue to nurture and grow relationships with key accounts that are already established clients. Develop sales leads through research of industry specific targets, and make contact to provide product information and create new customers. Prepare written correspondence via mail and e-mail. Documentation into company specific program on conversations and efforts, as well as reporting for quota/goal management. May require creative marketing input to promote product lines and/or create brochures and e-mail blasts for marketing purposes. Occasionally requires mailing product samples to prospective leads.

QualificationsPrevious experience in a sales role is required, typically a minimum of 1-2+ years. Successful candidate will demonstrate excellent communication skills, be articulate, and possess strong grammar and writing skills. Must be driven and thrive in a team environment.

computer skillsComputer literate, programs may include: Microsoft Word, Outlook, Excel, Access, PowerPoint, and sales or company specific customer relationship management (CRM) e.g., ACT! or Goldmine.



outside salesExperience: 1 – 2+ yearsHourly Pay Range: $10.00 – $15.00 + commission/bonus planAnnual Salary: $20,800 – $31,200 + commission/bonus plan

legal assistantExperience: 1 – 3 yearsHourly Pay Range: $15.00 – $24.00Annual Salary: $31,200 – $49,920

Outside Sales Representatives are engaged in promoting and selling a product in person. Utilizes sales techniques or procedures based on company guidelines for sales efforts. Develops new prospects and interacts with existing customers to increase sales of an organization’s products and/or services. Familiar with a variety of the field’s concepts, practices, and procedures. A wide degree of creativity is expected. Position requires extensive travel within defined territory. Typically reports to a senior sales manager.

QualificationsMay require an associate’s degree or its equivalent with at least 1-2+ years of experience in the field or in a related area. Previous experience with outside or inside sales is typically required. May require clean DMV record and use of individual vehicle.

computer skillsBasic to intermediate computer skills in Microsoft Word, Excel, Outlook, PowerPoint, Internet proficiency. Experience with sales programs and presentation software ideal.

This position’s main responsibility is to assist with preparation of legal documents. Other functions typically include: researching background information related to legal issues, gathering records and files, compiling information, drafting routine contracts or legal agreements. Legal Assistants retain files of prepared legal documents. This position may respond to interrogatories and coordinate requests between internal and external counsel.

QualificationsTypical incumbent has 2 years formal paralegal training or 2-3 years relevant experience. Knowledge of litigation is typically required. Strong typing skills; traditionally 60 wpm or higher with extreme accuracy. Excellent verbal and written communication skills and strong customer service skills. Bilingual in Spanish is typically a plus.

computer skillsAdvanced Microsoft Office: Word, Excel, Outlook. Legal specific software e.g., Bagi, Abacus, ProLaw.


marketing assistantExperience: 1 – 3 yearsHourly Pay Range: $14.00 – $18.00Annual Salary: $29,120 – $37,440

logisticsentry/mid level Experience: 2 – 4 yearsHourly Pay Range: $15.00 – $20.00Annual Salary: $31,200 – $41,600

senior level Experience: 5 – 10 yearsHourly Pay Range: $21.00 – $25.00Annual Salary: $43,680 – $52,000

This position is very similar to the Administrative and Sales Assistant position, although it will require someone who has supported a creative environment or marketing department. This position requires strict deadlines, consistent and frequent follow-up, and working with many different people internally and externally including customers and vendors. This position may require proofreading, editing, creative writing, press release copy, ad copy, creating marketing collateral, and assisting in event planning. Scheduling, travel coordination, and calendaring may also be involved.

QualificationsPrevious experience within a marketing department or sales department is typically required. Bachelor’s degree traditionally preferred, with two years of administrative assistant experience. Excellent organizational skills with the ability to work independently under minimal supervision. Must have high a level of interpersonal skills to handle sensitive and confidential situations. Analytical ability is required in order to gather, review, summarize and/or proof-read data for reports, find solutions to various administrative problems, and prioritize work. Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software.

computer skillsIntermediate to advanced skills in Microsoft Word, Excel, PowerPoint, Outlook, and basic Microsoft Publisher.

This position requires 2-4 years previous logistics experience, typically industry specific experience. The position duties will require preparing and packing orders, receiving and unpacking incoming mail, materials and supplies, and delivering items, as needed, following established company SOP’s. The position will work with inventories and will maintain all packaging and shipping supplies for the company. May also include packaging of items for international shipping and customs requirements. May also assist within company departments or other areas with packaging of materials for send-out to off-site employees or clients. Position can also translate into a customer service related role for follow up on shipments.

QualificationsPrevious experience with logistics, and/or shipping and receiving is required. Successful candidate will have operated an inventory management software program e.g., ERP. Position will require lifting and movement of materials and supplies. Relevant industry experience in a shipping environment is typically preferred; at times experience with hazardous materials is required; and additionally may require knowledge of both domestic and international shipments. Excellent organization skills, communication skills, and computer literacy within tracking systems are a must.

computer skillsIntermediate to advanced Microsoft Word, Excel, Outlook. Internet proficient. Various inventory management software programs, e.g., ERP’s.



operations managerExperience: 3 – 8 years Hourly Pay Range: $20.00 – $31.00 Annual Salary: $41,600 – $64,480

operations assistantExperience: 2 – 5 years Hourly Pay Range: $16.00 – $22.00 Annual Salary: $33,280 – $45,760

Operations Assistants are responsible for a variety of administrative tasks as the support for operational management and internal departments such as accounting, marketing, and human resources. Typical functions can include: scheduling and calendaring functions, preparation of documents, composing business letters, answering phones, assisting with orders, entering data, and special projects as assigned. This position is administrative in nature, but with a specialized focus on company operations.

QualificationsMinimum of 2-5 years previous administrative support experience is required. A background supporting accounting, human resources, and/or marketing teams is typically required. Successful candidates will possess excellent communication skills, strong abilities to multitask and prioritize, computer proficiency within multiple software programs, and a self-directed attitude.

computer skillsAdvanced knowledge of Microsoft Word, Excel and Outlook. Proficiency in QuickBooks is a plus.

The technical and functional skills for Operations Managers are based on general qualifications commonly recognized by most employers. Responsibilities can include: determine staffing requirements, oversee personnel processes; direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency; establish and implement departmental policies, objectives, and procedures; monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits; direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.

QualificationsSuccessful candidate will understand business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, production methods, and coordination of people and resources. A background in accounting to include economic and accounting principles and practices, financial markets, banking and the analysis and reporting of financial data is typically required.

computer skillsAdvanced knowledge of Microsoft Word, Excel and Outlook. Proficiency in QuickBooks may also be required.


project coordinatorExperience: 2 – 5 yearsHourly Pay Range: $15.00 – $19.00Annual Salary: $31,200 – $39,520

Project Coordinators are engaged in multiple administrative tasks, and coordinate various projects under tight deadlines. The position requires heavy organization, the ability to multitask and strong computer proficiency. File documents both electronic and hard copy, database management, document/correspondence tracking using spreadsheets and company specific database to assist in preparation, transmittal and tracking of contracts, purchase orders, change orders, insurance, and billings. Various administrative duties as required; scanning, faxing, scheduling overnight packages, couriers, equipment maintenance and operation, as well as special projects as assigned.

QualificationsMinimum of 2-5 years of related experience and/or training; or equivalent combination of education and experience. Excellent prioritization, ability to act independently and use discretionary judgment.

computer skills Advanced Microsoft Word, Excel, Outlook. Internet proficiency.

salary guide data summarySalary information presented in this guide represents the average high and low hourly pay rate and corresponding annualized salary in each job category. This data was collected from the actual starting pay rates of more than 1,000 temporary, temporary-to-hire, and direct-hire placements made by On Call Employee Solutions from January 1, 2009 through September 30, 2009. These placements were made throughout San Diego County at more than 100 diverse companies of varying size and facilitated through On Call’s San Diego and Carlsbad offices. All salary information is exclusive of bonuses, incentives, and benefits.



Medical Positions 22 Medical Coder

22 Medical Collector/Billing

23 Medical Collection Supervisor

23 Medical Transcriptionist

24 Medical Billing Registration

24 Cash Poster

25 Patient Account Representative

25 Medical Assistant

26 Lab Assistant/Accessioning

26 Clinical Service Coordinator

27 Medical Logistics Coordinator

27 Medical Records Clerk

28 Medical Customer Service Representative/Call Center


MEDICAL POSITIONS


Certified Medical Coders act as a liaison between Physicians, Compliance and Billing Departments. Responsible for the review of medical records including but not limited to test reports. Must possess extensive knowledge of ICD-9-CM, CPT-4 and HCPCS coding guidelines. Additional tasks include assigning diagnosis codes based on services rendered, reviewing medical information to identify all appropriate medical necessity coding; based on AMA and CMS categories. Typically support and participate in process and quality improvement initiatives and participate in Quality Control/Quality Assurance audits.

QualificationsMust possess current AAPC certification (CPC) and must have extensive knowledge of ICD-9-CM, CPT-4 and HCPCS coding. Requires the ability to read and comprehend medical terminology and medical chart notes. These positions require an Associates degree in biological sciences or higher. Experience of 8-10 years working in high volume clinical health care/managed care environment.

computer skillsIntermediate to Advanced skills in Microsoft Office applications, LIS Systems.

Responsibilities include compiling amounts owed to medical facility. Reviewing and maintaining orders, invoices and records to ensure accuracy. This position will accurately perform medical billing collections through Federal, State, Third Party Payors and Patient Billing. Additionally, candidates will be reviewing accounts for billing accuracy in order to maximize reimbursements, following-up on claims status through appeals, re-billing, recalculations or claims adjudications, insurance eligibility verification and obtaining prior authorizations. This position involves extensive data entry, correcting insurance assignments to patient accounts.

QualificationsPosition requires 3-5 years working experience as a medical biller and collector; a medical billing certificate is preferred, however not required. A thorough understanding of Federal, State, and PPO, HMO, and Indemnity Plans structure is required. Requires a working knowledge of appropriate coding systems and full knowledge of all medical benefit levels.

computer skillsProficient in Microsoft Word and Excel. Strong typing and data entry skills.

medical coderExperience: 8 – 10 yearsHourly Pay Range: $24.00 – $27.00Annual Salary: $49,920 – $56,160

medical collector/ BillingExperience: 2 – 6 yearsHourly Pay Range:$16.00 – $19.00Annual Salary: $33,280 – $39,5200


An Accounts Receivable/Collections Supervisor works with the Manager to provide direction and leadership to department staff. Position involves direct supervision, training, work allocation, motivating employees to achieve peak productivity and performance. In addition to supervising, this position will perform collections and medical billing for various regional and national payers including Federal, State, Third Party and Patient Billing. Maintain outstanding receivables, monitor and evaluate team effectiveness and individual productivity and established performance standards, prepare periodic reports on team effectiveness to establish production and quality standards, monitor and evaluate individual performance, provide individual performance feedback and accomplish individual annual reviews on assigned staff to Manager. Additional tasks may include assisting Manager in monthly reconciliation process and working with Manager on AR problems.

QualificationsQualified candidates will have extensive knowledge of medical and third party billing procedures, policies and concepts, thorough understanding of Federal and State health programs, PPO, HMO, and Indemnity Plans structure. Requires 3-5 years prior supervisory experience to include completion of performance reviews and identify areas of staff development. Working knowledge and hands-on experience of medical billing and reimbursement. Working knowledge of appropriate coding systems; CPT, ICD-9 and HCPCS, coverage; LCD/NCD and reimbursement associated with such codes.

Excellent verbal and written communication skills, problem solving skills, use of good judgment, attention to detail and follow-through are a must. Ability to prioritize work, multi-task and time management skills and to assist other employees with prioritization as well.

computer skillsProficient in Microsoft Outlook, Excel, Word, the Internet.

This position requires transcription and delivery of gross descriptions on cases comprised of moderately difficult medical terminology. Position duties include transcribing reports from recorded dictation, ensuring correct spelling, grammar and punctuation, some general office assistance, and Internet research. These positions are on site, at the company location.

QualificationsRequires at least 2-3 years of medical transcription experience. Certain industry category experience may be required. Excellent medical terminology knowledge is required and assessment testing is often required. Strong typing (65+ wpm) and editing skills. Excellent oral and written communication skills, including good writing and proofreading capabilities.

computer skillsMust have knowledge of MS Word (including macros), internet search, as well as transcription software and equipment.

medical collection supervisorExperience: 3 – 5 yearsHourly Pay Range: $24.00 – $30.00Annual Salary: $49,920 – $62,400

medical transcriptionistExperience: 2 – 3 yearsHourly Pay Range: $18.00 – $21.00Annual Salary: $37,440 – $43,680

MEDICAL POSITIONS


This position will perform patient registration and eligibility verification on incoming patient encounters. This includes data entry of patient demographics, correct insurance assignment, and insurance eligibility verification on a variety of insurance types. This requires a thorough understanding of Federal, State, and PPO, HMO, and Indemnity Plans structure. Working knowledge and hands-on experience of medical billing and reimbursement is typically required.

QualificationsMust possess a high degree of customer service and be capable of receiving and accurately responding to inquiries from patients, customers, and sales representatives. Requires 3-5 years experience in the areas of patient registration, intake coordinator, eligibility/benefit verification and customer service/support.

computer skillsProficient in Microsoft Outlook, Excel, Word, the Internet and other programs/software as necessary.

The role of this position will be performing cash posting and EOB analysis on a detailed line item basis. Daily responsibilities include: cash posting, line item level adjustments, data entry, electronic posting, processing overpayments and refunds to insurance companies and/or patients. Excellent customer service abilities as this position will initiate telephone calls to health plan providers when required.

QualificationsPosition requires hands-on experience of reimbursement with some medical billing background. Successful candidate must possess full knowledge of all medical benefit levels, fee schedule reimbursement methodology; and regulatory requirements for physician coding and reimbursement. Familiarity of all insurance plan types: Federal, State, and PPO, HMO, and Indemnity Plan structures. The qualified candidate will possess 3-5 years experience in the medical industry as a Cash Poster and EOB Analyst. Candidate should have extensive familiarity with reimbursement policy for in and out of network benefits levels, applicable deductible and co-insurance per policy benefits and billing policy, and administration of claims payments.

computer skillsProficient in Microsoft Outlook, Excel, Word, the Internet and other programs/software as necessary.

medical Billing registrationExperience: 3 – 5 yearsHourly Pay Range: $16.00 – $17.00Annual Pay Rate: $33,280 – $35,360

cash posterExperience: 3 – 5 yearsHourly Pay Range: $14.00 – $18.00Annual Pay Rate: $29,120 – $37,440


In a team environment secures and provides appropriate information to patient families and funding sources to register, schedule and/or obtain authorizations for inpatient, outpatient and/or diagnostic services.

QualificationsPosition requires a minimum of one year experience as a prior Patient Account Representative. Must have working knowledge of obtaining authorizations for payment from various HMO’s; PPO’s; MEDI-CAL; and other funding sources. Knowledge of basic medical terminology, ability to type and perform data entry functions at a level needed to maintain productivity standards of department. Bilingual skills in Spanish are a strong preference but not required.

computer skillsProficient in MS Word, MS Excel, MS Outlook. Basic navigating on the Internet.

Under the supervision of the Site Leader, the Medical Assistant is responsible for assisting the physicians and other allied health care professionals with patients and families seen in the Medical Office.

QualificationsHigh School diploma and successful completion of a medical assistant program through an accredited academic institution is required. A minimum of one year of hands on experience and referral experience is typically required. Current CPR/BLS certificate required. Strong mathematical abilities are necessary for measuring dosages of medications. Medical Assistant positions can require travel to various location clinics, particularly with float pool candidates.

computer skillsPositions that blend front and back office require proficiency in Microsoft Word, Outlook, and medical software. Most back office positions do not require specific computer skills.

patient account representativeExperience: 1 – 3 yearsHourly Pay Range: $13.00 – $16.00Annual Salary: $27,040 – $33,280

medical assistantExperience: 1 – 3 yearsHourly Pay Range: $11.30 – $13.00Annual Salary: $23,504 – $27,040

MEDICAL POSITIONS


Lab Assistants in the accessioning area will be responsible for unpacking specimens, reviewing patient samples and test requisitions. Accurate and timely accessioning of patient and testing information into Laboratory Information System (LIS). Initial troubleshooting of problems. Technical duties include preparation and staining of smears from blood and bone marrow specimens.

QualificationsAt least one year post high school training in health related field required. Knowledge of medical terminology and 1+ year’s laboratory experience typically preferred. Requires good written and verbal communication skills, basic math skills, and the ability to follow written and verbal instructions. Attention to detail and excellent typing skills required for computer data entry.

computer skillsExcellent data entry and typing. Ability to utilize internal databases.

Clinical Service Coordinators work alongside physicians assisting in the preparation and aiding in ensuring the quality of comprehensive diagnostic reports for customers. Additional responsibilities can include; quality review and inspection of diagnostic reports, interfacing with internal and external laboratory departments to insure completeness and timeliness of all ordered testing technologies. Transcribing relevant clinical information into Laboratory Information System (LIS) from patient medical charts and reports, performing a quality review of patient charts and reports, communicating with medical offices and laboratories, and other administrative duties, including the provision of physician administrative support, as needed.

QualificationsBachelor’s degree in biology, biochemistry or molecular biology, or related healthcare experience. A minimum of 2-4 years experience in clinical or biotech lab setting is required. Successful candidate will have industry exposure with clinical trials and will be proficient in writing up reports and dealing with lab results. Excellent oral and written communication skills, including good writing and proofreading capabilities.

computer skillsGood working knowledge of computers, including use of Microsoft Office programs with ability to enter data quickly and accurately.

clinical service coordinatorExperience: 2 – 4 yearsHourly Pay Range: $18.00 – $22.00Annual Salary: $37,440 – $45,760

lab assistant/accessioningExperience: 1 – 3 yearsHourly Pay Range: $14.00 – $17.00Annual Salary: $29,120 – $35,360


medical records clerkExperience: 1 – 3 yearsHourly Pay Range: $15.00 – $17.00Annual Salary: $31,200 – $35,360

The Medical Records Clerk will have excellent filing and organizational skills. Must be able to work well with people and be able to multi-task. The tasks entailed are routine but extremely important; pulling and filing patient charts, scanning medical records into Document Management System, and general administrative duties.

QualificationsNeed to be very reliable, work independently, and be productive and dedicated to doing a good job. Ability to enter data quickly and accurately. Familiar with handling private documents efficiently. Usually an AA degree in a science or medical-related field is required; BS degree typically preferred. Requires a minimum of one year experience in the healthcare setting.

computer skillsGood working knowledge of computers, including use of Microsoft Office programs.

Logistics Coordinators are responsible for preparing and packing client order requests for lab boxes, marketing materials, etc. Following established standard operating procedures; receive and unpack incoming mail, materials and supplies, and deliver items. Pick up outgoing mail and Federal Express packages from designated areas. Inventories and maintains all packaging and shipping supplies. Packages and processes all client/sales order requests including shippers, lab boxes, marketing materials, etc. Assists marketing or other areas with packaging of marketing materials for send-out to sales team. Maintains all office, kitchen or lab supplies, as needed.

QualificationsMinimum 2 years experience within logistics or shipping/receiving. Previous background in the healthcare industry is required. International shipping experience is highly desired. Excellent customer service skills and strong communication skills.

computer skillsGood working knowledge of computers, including use of Microsoft Office programs.

medical logistics coordinatorExperience: 2 yearsHourly Pay Range: $15.00 – $20.00Annual Salary: $31,200 – $41,600

MEDICAL POSITIONS


Answer incoming telephone triage calls from contracted clients. Greet patients/physicians/facilities using customized greeting and offer professional assistance. Route calls to appropriate nurse, queue or facility according to policy. Place outbound calls as appropriate. Log all activity in computer program clearly and accurately, and transmit activity records to appropriate parties. Assist with quality assurance and quality improvement activity. Refer to the daily tasking list for periodic specific projects, including Q/A forms completion and data retrieval. Provide exceptional service in handling all patient/physician/facility requests. Use probing skills to determine information, service, or problem resolution needed.

QualificationsPrevious answering service or call center experience required. Previous exposure to medical terminology/situations preferred. Successful candidate will have a courteous and professional demeanor, with strong interpersonal skills and written and oral communications skills. Bilingual Spanish skills are often highly desired. Positions typically require a work schedule on weekends, flexible shifts in a 24 hours per day, 7 days per week environment.

computer skillsBasic knowledge of Microsoft Word and navigating in a Windows environment.

medical customer service representative/ call centerExperience: 1 – 4 yearsHourly Pay Range: $14.00 – $15.00Annual Pay Rate: $29,120 – $31,200



MEDICAL POSITIONS


Accounting Positions 32 Accounting Clerk

32 Accounts Payable Clerk

32 Accounts Receivable Clerk

32 Accounts Payable Manager

33 Accounts Receivable Manager

33 Credit or Collections Clerk

33 Credit Manager & Credit Supervisor

34 Billing Clerk

34 Billing Manager & Billing Supervisor

34 Payroll Clerk

35 Payroll Administrator

35 Payroll Manager & Payroll Supervisor

36 Bookkeeper

36 Full-Charge Bookkeeper (including Financial Statements and/or General Ledger)

37 Staff Accountant

37 Senior Accountant

38 Cost Accountant

38 Cost Accounting Manager

39 Financial Analyst

40 Accounting Manger

41 Financial Reporting Manager

42 Tax Manager

43 Controller


ACCOUNTING / FINANCE


This position will handle many clerical duties associated within accounting departments with a heavy emphasis on data entry. Other responsibilities include but are not limited to matching invoices to purchase orders or vouchers and assisting with the processing of accounts payable and accounts receivable.

computer skillsMicrosoft Word, Access, Excel and company specific software.

Responsibilities include matching, batching, coding and entering invoices, entering, posting and reconciling batches, researching and resolving accounts payable issues with customers or vendors, updating and reconciling sub-ledger to the general ledger.


Responsibilities include matching, batching, coding and entering invoices, entering, posting and reconciling batches, researching and resolving accounts receivable issues with customers or vendors, light collections, updating and reconciling sub-ledger to the general ledger, maintaining cash applications, account reconciliations, and charge backs.


Responsibilities include auditing A/P batches, matching invoices with payments, filing invoices and payments, inputting invoices/expense reports into accounting system, preparing journal entries/account reconciliations, supervising and managing accounts payable clerks, reviewing journal entries and account reconciliations, overseeing accounts payable activities for month-end close.

Position requires supervisory skills, excellent written and verbal communication skills. Must have ability to train and support accounts payable staff.


accounting clerkExperience: Entry level – 2 years Hourly Pay Range: $11.00 – $14.00Annual Salary: $22,800 – $29,120

accounts payable clerk Experience: 2 – 4 yearsHourly Pay Range: $13.50 – $16.00Annual Salary: $28,080 – $33,280

accounts receivable clerkExperience: 2 – 4 yearsHourly Pay Range: $13.50 – $16.00Annual Salary: $28,080 – $33,280

accounts payable managerExperience: 3 – 5 yearsHourly Pay Range: $16.00 – $22.00Annual Salary: $33,280 – $45,760


Responsibilities include supervising the accounts receivable, collections and billing departments, preparing accruals and reconciling to the general ledger, performing general ledger posting and monthly/year-end reconciliations, preparing aging reports.

Position requires supervisory skills, excellent written and verbal communication skills. Must have ability to train and support accounts receivable staff.


educationCompanies prefer a college degree (BA or AA) in accounting or a related area, or equivalent work experience.

Responsibilities include creating and maintaining credit history files, responding to credit inquiries, making collection calls and follow-up calls to delinquent accounts. Must have excellent communications skills (verbal and written).


Responsibilities include reviewing and implementing credit policies and procedures, supervising credit and collections staff, preparing cash flow projections, reviewing daily cash balances, selecting collection agencies to pursue problem accounts, reviewing accounts receivable aging reports and outstanding accounts.


educationAssociate’s or bachelor’s degree in accounting or a related area is preferred but generally is not required.

accounts receivable managerExperience: 3 – 5 yearsHourly Pay Range: $16.00 – $22.00Annual Salary: $33,280 – $45,760

credit or collections clerkExperience: Minimum 2 yearsHourly Pay Range: $14.00 – $18.00Annual Salary: $29,120 – $37,440

credit manager & credit supervisorExperience: 5 yearsHourly Pay Range: $18.00 – $24.00Annual Salary: $37,440 – $49,920



Responsibilities include processing bills, preparing journal entries of adjustments to billings. Billing clerks should possess excellent communication, customer service and organizational skills as they need to communicate with customers regarding billing issues.


Responsibilities include supervising the billing department, reconciling billing accounts to the general ledger, interfacing with the accounts receivable and purchasing departments, ensuring the accuracy of invoicing. Reviewing, resolving escalated accounts.


educationCollege degree in accounting or a related area is preferred.

Responsibilities include performing data entry and reconciling timecards, distributing paychecks and statements to department managers, answering inquiries from employees and vendors.

computer skillsMicrosoft Word, Access, Excel and company specific software including automated payroll processing services, such as ADP.

Billing clerkExperience: Entry level – 2 yearsHourly Pay Range: $12.00 – $15.00Annual Salary: $24,960 – $31,200

Billing manager & Billing supervisorExperience: Minimum 5 yearsHourly Pay Range: $15.00 – $18.00Annual Salary: $24,960 – $37,440

payroll clerkExperience: Entry level – 2 yearsHourly Pay Range: $12.00 – $15.00Annual Salary: $24,960 – $31,200


Responsibilities include processing payroll, reconciling payroll sub-ledger to the general ledger, remitting taxes and governmental reporting, preparing monthly, quarterly and year-end payroll statements, administering benefits and the registered retirement plan.

computer skillsMicrosoft Word, Access, Excel and company specific software including automated payroll processing services, such as ADP.

Individuals pursuing these positions should have strong communication, interpersonal and organizational skills.

primary job responsibilities and dutiesSupervising payroll staff.•Ensuring compliance with current government regulations.•Establishing and implementing policies on such matters as garnishments and payroll advancements •to employees.Preparing government reporting.•Preparing accruals and reconciling to the general ledger.•

computer skills Microsoft Word, Access, Excel and company specific software including automated payroll processing services, such as ADP.

educationIn addition to a bachelor’s degree in accounting or finance, a certified payroll professional (CPP) designation is valuable.

payroll administratorExperience: Minimum 2 yearsHourly Pay Range: $15.00 – $18.00Annual Salary: $24,960 – $37,440

payroll manager & payroll supervisorExperience: Minimum 5 yearsHourly Pay Range: $20.00 – $23.00Annual Salary: $41,600 – $47,840



Candidates for bookkeeper positions should have solid communication, organizational and customer service skills.

primary job responsibilities and dutiesProcessing accounts payable and accounts receivable.•Managing bank reconciliations and payroll processing.•Posting journal entries.•

computer skillsMicrosoft Word, Access, Excel and company specific software. Software requirements vary by company but may include proficiency in QuickBooks (most common) or Peachtree.

educationHigh school diploma or equivalent is required; most companies prefer a bachelor’s degree in accounting or finance but an Associates Degree may be acceptable.

Full-charge bookkeepers need to be self-starters who are able to multi-task effectively. Strong communication, organizational and customer service skills are essential.

primary job responsibilities and dutiesPreparing financial statements.•Processing accounts payable and accounts receivable.•Managing bank and general ledger reconciliations, as well as payroll processing.•Preparing quarterly tax filings.•Performing month end closings.•Tracking fixed assets and preparing depreciation schedules.•Supervising accounting clerks and junior bookkeepers.•Preparing the trial balance.•

computer skillsMicrosoft Word, Access, Excel and company specific software. Software requirements vary by company but may include proficiency in QuickBooks (most common) or Peachtree.

educationHigh school diploma or equivalent is required; most companies prefer a bachelor’s degree in accounting or finance but an Associates Degree may be acceptable.

BookkeeperExperience: Minimum 3 yearsHourly Pay Range: $15.00 – $18.00Annual Salary: $31,200 – $37,440

Full-charge Bookkeeper (including Financial Statements and/or General Ledger)

Experience: Minimum 5 yearsHourly Pay Range: $18.00 – $22.00Annual Salary: $37,440 – $45,760


Companies seek self-starters who possess an attention to detail and solid communication skills for Staff Accountant positions. Candidates should also possess strong time-management, analytical, communication and interpersonal skills. Strong technology skills are critical.

primary job responsibilities and dutiesReviewing general ledger accounts and correcting journal entries.•Performing account analysis and reconciliation, including bank statements and inter-company •general ledger accounts.Maintaining the general ledger chart of accounts.•Conducting initial internal control evaluations.•Ascertaining whether company assets are properly accounted for and safeguarded from loss.•Posting monthly, quarterly and yearly accruals.•

computer skillsMicrosoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP.

educationBachelor’s degree in accounting or finance.

Candidates for Senior Accountant positions should possess solid communication, technology, organizational and analytical skills.

primary job responsibilities and dutiesReconciling sub-ledger to general ledger account balances.•Preparing financial statements.•Assessing internal controls, including risk assessments and reviews of risk areas.•Performing monthly balance sheet, income statement and changes in financial position/budget •variance analyses.Assisting in the design and preparation of budgets for review by management.•Maintaining and reconciling fixed asset schedules.•

computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP.

educationBachelor’s degree in accounting or finance. Accreditations such as certified public accountant (CPA) or certified management accountant (CMA) are also preferred.

staff accountantExperience: Minimum 3 yearsHourly Pay Range: $22.00 – $25.00Annual Salary: $45,760 – $52,000

senior accountantExperience: Minimum 5 years Hourly Pay Range: $26.44 – $34.86Annual Salary: $55,000 – $80,000



Cost Accountants must have excellent communication, research, problem-solving and organizational skills.

primary job responsibilities and dutiesPreparing all inventory-related journal entries at month-end.•Defining various product and operational costs; and developing depreciation schedules.•Performing month-end cost accounting close.•Maintaining cost accounting system and cost ledger.•Performing life cycle cost-benefit analysis. •


educationBachelor’s degree in accounting or finance.

Cost Accounting Managers must have strong communication, interpersonal, analytical and technology skills. Prior OEM experience is needed for manufacturing environments.

primary job responsibilities and dutiesSupervising the cost and inventory departments.•Developing cost standards for materials and labor.•Designing and implementing cost accounting systems.•Analyzing production costs and recommending changes.•


educationBachelor’s degree in accounting or finance. Accreditations such as certified public accountant (CPA) or certified management accountant (CMA) highly recommended.

cost accountantExperience: Minimum 3 yearsHourly Pay Range: $26.44 – $31.25Annual Salary: $55,000 – $65,000

cost accounting managerExperience: Minimum 5 yearsHourly Pay Range: $31.25 – $57.69Annual Salary: $65,000 – $120,000


A Financial Analyst needs to have a thorough understanding of corporate finance, including balance sheets, income statements, cash flow, capital budgeting, profit and loss, time value of money, pro forma statements, and mergers and acquisitions. A good understanding of capital markets is also likely to be required.

primary job responsibilities and dutiesAssisting with budget, cost and variance analysis.•Ensuring proper allocation of overhead charges.•Helping with financial planning and modeling.•Assisting with the preparation of operating budgets. •

computer skillsMicrosoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Proficiency with Enterprise Resource Planning (ERP) systems is also useful.

educationBachelor’s degree in accounting or finance. Sometimes an MBA is necessary.

Financial analystmid levelExperience: Minimum 5 yearsHourly Pay Range: $26.44 – $31.25 Annual Salary: $55,000 – $65,000

senior levelExperience: Minimum 7 years Hourly Pay Range: $31.25 – $36.05Annual Salary: $65,000 – $75,000



An Accounting Manager supports the Corporate Controller in assuring accurate and timely financial statements, adhering to and evaluating compliance requirements, protecting company assets and preparing the company for growth. Along with the Controller, this position must represent the technical accounting and compliance aspects of business issues. Strong oral and written communication skills. Must have ability to train and manage accounting staff.

primary job responsibilities and dutiesProvide support and oversight to the Accounting Department during the monthly and quarterly close •process. Manage the monthly, quarterly and annual financial reporting including income statements, balance •sheets, cash flow schedules and related variance analysis.Ensure general ledger close deadlines are adhered to.•Monitor accounting policies and procedures for compliance with GAAP; continuously monitor new •accounting procedures, evaluate and communicate impact to company and implement changes as needed. Work with the Accounting Manager to recap potential exposure items for the Corporate Controller •and CFO. Review management reports and analyze management results prepared by the Accounting •Department. Participate in developing accounting controls, operational strategies, including the review and •implementation of process and system changes. Evaluate recurring monthly procedures and other areas of responsibility looking for process and control improvements and implementing scalable processes. Oversee preparation of all quarterly review and year end audit schedules in a format and quality •acceptable to the company’s public auditors.Assist as necessary with all financial statement consolidations and management reporting. •


educationBachelor’s degree in Accounting required; an MBA and/or CPA are preferred.

accounting managerExperience: Minimum 4-7 years corporate accounting, public accounting preferred.Hourly Pay Range: $31.25 – $60.09Annual Salary: $65,000 – $125,000


This position oversees preparation and analysis of SEC filings, supporting MD&A and footnotes.

primary job responsibilities and dutiesPreparation, review, and file quarterly and annual SEC filings. •Control the process for obtaining, reviewing, assessing and incorporating comments on draft SEC •filings. Draft financial statements and footnote disclosures for SEC filings. •Maintain adequate support and documentation for all information included within each SEC filing. •Preparation and drafting of SEC filings to ensure compliance with rules and regulations and technical •accounting literature. Review and analyze financial statements on a monthly basis in comparison to prior periods, •forecasted results and expected results. Analyze consolidated financial results and oversee preparation of Management Discussion and Analysis for SEC filings.


educationBachelor’s degree in Accounting and CPA is required, an MBA is preferred.

Financial reporting managerExperience: 7-10 years of experience public/private accounting, preferably with publicly-traded companies. 2-4 years of experience working for a Big 4 accounting firm.Hourly Pay Range: $43.26 – $67.30Annual Salary: $90,000 – $140,000



The tax manager will work on various corporate tax activities including the preparation and filing of company tax returns, performing tax accounting functions, and making required estimated tax payments. This individual will also perform tax research on various matters and consult with other areas of the company on a variety of tax issues.

primary job responsibilities and dutiesReview and preparation of corporate tax returns in compliance with various local, state, federal •and foreign tax requirements, including the coordination of quarterly estimated tax and extension payments.Tax research on various issues including federal, state and foreign income tax issues as well as sales •and use tax, GST and VAT questions.Preparation of tax accounts under FAS 109 and drafting of income tax disclosures for public filings, •including doing the quarter end close analysis and reconciliation of tax accounts. Liaison with government auditors, outside legal counsel and outside auditors.•Maintenance of transfer pricing documentation.•


educationMasters Degree in Tax or Accounting and/or CPA license preferred.

tax managerExperience: 6 – 10 years experience in taxes with a public accounting firm or mid-size corporation. Strong FAS 109 knowledge.Hourly Pay Range: $43.26 – $72.11Annual Salary: $90,000 – $150,000



Controllers typically direct accounting practices and manage financial statement preparation in order to fairly represent the financial condition of the company in accordance with GAAP. The Controller will work with an experienced accounting staff to maintain and develop proper controls for the business and ensure accuracy. The Controller participates in the analysis and interpretation of the financial results providing insight and observations.

A Controller needs to have a proficient understanding of the company’s budget and cost controls, financial analysis, accounting practices and reports. Analyzes and interprets financial data and recommends changes to improve systems and financial performance. This may be the top level in a mid-size company, or report to the CFO in a very large company. Supervises exempt and non-exempt accounting staff.

primary job responsibilities and dutiesResponsible for monthly financial statement preparation and supporting reports; assist with the •budget process, including variance analysis.Develop, review and implement financial processes and procedures to meet organizational control •objectives. Work with accounting team to improve processes and address risks in accounting and reporting processes.Review journal entries for significant estimates. Ensure underlying assumptions and estimates are •updated with appropriate frequency.Review the quarterly reports prepared by the accounting teams.•Responsible for net income and corporate cash projections. Assist in improving the projection •process and the creation of new projections.Coordinate annual financial audit and work with compliance on non-financial audits.•Perform a review of board minutes for accounting implications.•Assist CFO and Tax Manager with the planning and implementation of tax strategy.•


educationBachelor’s degree in accounting or finance required. Usually an MBA is necessary and requires CPA or equivalent.

controllerExperience: Minimum 7 years relevant experience, public accounting experience preferred.Hourly Pay Range: $33.65 – $72.11Annual Salary: $70,000 – $150,000



MORTGAGE BANKING

46 Broker Coordinator

46 Processor

47 Underwriter

48 Document Drawer

48 Closer/Funder

49 Shipper

49 Operations Manager

Mortgage Banking, Title/Escrow & Default Servicing

TITLE/ESCROW

50 Title Assistant

50 Title Officer

51 Escrow Assistant

51 Escrow Officer

DEFAULT SERVICING

52 Bankruptcy Specialist

52 Eviction Coordinator

53 Foreclosure Specialist

53 REO Specialist


MORTGAGE BANKING


The primary function of a Broker Coordinator is to act as a liaison between the broker/borrower and the company’s processing department. Broker Coordinators handle incoming telephone calls and new loan inquiries from brokers and other referral sources. Interacts with brokers and their borrowers to determine the best program to proceed with each individual loan inquiry. Quotes basic pricing and program guidelines to brokers, referral sources and borrowers. May pre-qualify new loan submissions from referral sources and hold preliminary conversations with potential borrowers as needed.

QualificationsPrior mortgage industry experience required. Familiarity with processing mortgage loan documents; state disclosures. Project organization and task management skills. A creative and innovative approach on problem solving issues. Demonstrated ability to work in a team environment. Good communication skills (verbal and written), display tact and diplomacy in communications with clients.


The primary function of the Processor is to ensure the timely and accurate packaging of all loans originated by a company’s loan officers. Processors gather information and take each loan from pre-approval to closing. Processors verify, compile, and type loan application information for mortgage loans; review residential loan application files to verify that application data is complete and meets program guidelines, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Calls or writes credit bureau and employer to verify accuracy of information. Calls specified companies to obtain property title policy and appraisal. Informs supervisor of discrepancies in title. Recommends that loans not meeting guidelines be denied. Submits loan file for underwriting approval. Submits approved loan file to closing department. Types and mails approval and denial letters to applicants.

QualificationsPrior mortgage industry experience required. Thorough working knowledge of real estate documentation, policies, compliance and procedures. Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Excellent written and oral communication skills. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds.

computer skillsHigh level of proficiency with mortgage loan processing and underwriting systems. Intermediate to advanced use of Microsoft Office programs.

Broker coordinatorExperience: 1 – 3 yearsHourly Pay Range: $15.00 – $20.00+ commission/bonus planAnnual Salary: $31,200 – $41,600+ commission/bonus plan

processorentry/mid levelExperience: 1 – 5 yearsHourly Pay Range: $14.00 – $21.00+ commission/bonus planAnnual Salary: $29,120 – $43,680+ commission/bonus plan

senior levelExperience: 5+ yearsHourly Pay Range: $20.00 – $27.00+ commission/bonus planAnnual Salary: $41,600 – $56,160+ commission/bonus plan


Underwriters review, analyze and approve loans within company and industry guidelines. Responsibilities may include reviewing financial statements, credit reports, and applicable ratios (i.e. debt ratios, loan-to-value); evaluating and examining transactions to ensure accuracy and completeness; preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry guidelines; implementing fraud detection techniques, performing compliance reviews; assisting with re-negotiations of loans based on lending guidelines; contacting customers and partners to gather information to make appropriate decisions; explaining rationale behind credit decision.

QualificationsThorough understanding of underwriting policies and procedures, as well as investor guidelines and regulatory updates including knowledge of FHA, VA, FNMA, and FHLMC guidelines. Thorough working knowledge of real estate documentation, policies, compliance and procedures. Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Excellent written and oral communication skills. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds.

computer skillsHigh level of proficiency with underwriting systems. Intermediate to advanced use of Microsoft Office programs.


MORTGAGE BANKING

underwriterentry/mid levelExperience: 1 – 5 yearsHourly Pay Range: $25.00 – $35.00+ commission/bonus planAnnual Salary: $52,000 – $72,800+ commission/bonus plan

senior level/deExperience: 5+ yearsHourly Pay Range: $33.00 – $45.00+ commission/bonus planAnnual Salary: $68,640 – $93,600+ commission/bonus plan


The responsibilities for this position include, but are not limited to: Auditing initial loan documents based on audit procedures, maintaining an updated status of loans, reviewing title information, identifying potential qualification issues, preparing all closing documents required to close mortgage loans and auditing closing documents and file based on audit procedures.

QualificationsWorking knowledge of real estate documentation, policies, compliance and procedures. Ability to prepare routine administrative paperwork. Individual must be extremely detailed oriented and work well under pressure, meeting multiple and conflicting deadlines.


Closes/funds purchase and refinance mortgage loans in accordance with established policies, procedures and guidelines. Responsibilities include maintaining a thorough knowledge of all company products and investor requirements to ensure quality closing packages. Reviews files prior to closing to verify that title opinions are clear; reviews all surveys, termite inspections, final inspections, and verifies accuracy of closing conditions. Maintains communication with broker partners and closing/settlement agents with loan status. Contacts borrower, broker, and other specified individuals to arrange time and date for closing. Answers questions regarding closing requirements. Assembles documents for delivery to title company, real estate broker, or lending officer for closing. Receives document package from settlement agent and reviews/clears all prior to funding conditions. Audits funding documents and loan file based on audit procedures. Determines any additional funding conditions necessary to meet lender, investor, or HUD guidelines. Prepares and delivers funding package based on funding procedures. Records loan information in log and on government reporting forms. May compile closed loan forms for delivery to marketing department for sale to investors.

QualificationsPrior mortgage industry experience required. Thorough working knowledge of real estate documentation, policies, compliance and procedures. Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Accurately complete detailed financial forms and paperwork. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds.


document drawerExperience: 1 – 3 yearsHourly Pay Range: $15.00 – $20.00+ commission/bonus planAnnual Salary: $31,200 – $41,600+ commission/bonus plan

closer/FunderExperience: 1 – 3 yearsHourly Pay Range: $15.00 – $23.00+ commission/bonus planAnnual Salary: $31,200 – $47,840+ commission/bonus plan


The Shipper position acknowledges receipt of closed loan files and reviews, packages, and delivers the files and final documentation per investor guidelines and time frames. Responsibilities include monitoring the status of outstanding final documentation, updating the appropriate loan tracking system with outstanding final documentation still required, reconciling investor reports and responding to requests from investors for documentation that has become overdue.

QualificationsWorking knowledge of real estate documentation, policies, compliance and procedures. Ability to prepare routine administrative paperwork. Individual must be extremely detailed oriented and work well under pressure, meeting multiple and conflicting deadlines.

computer skillsProficient with mortgage loan processing systems. Intermediate to advanced use of Microsoft Office programs.

This position manages the activities of each department and directs loan flow from setup through the loan sale. Responsibilities include setting productivity standards; identifying, analyzing and resolving operational problems; monitoring and ensuring compliance with productivity and quality standards; providing branch support (if applicable), which includes fielding questions, resolving problems, identifying needs and soliciting feedback; ensuring consistent and prompt communication with settlement agents, vendors, customers, and agencies; recruiting, interviewing, directing, developing, motivating and counseling department personnel.

QualificationsFive years management experience in mortgage banking environment. Working knowledge of Regulation Z, and RESPA Regulations. Working knowledge of industry-standards underwriting and delivery requirements including FHA guidelines. Ability to adapt to specific requirements of FNMA, FHLMC, GNMA, HUD, and other private investors. Comprehensive understanding of investor/agency requirements. Excellent verbal and written communication and interpersonal skills. High level of integrity. Ability to work independently in a fast-paced environment.


operations managerExperience: 5+ yearsHourly Pay Range: $33.00 – $60.00+ commission/bonus planAnnual Salary: $68,640 – $124,800+ commission/bonus plan

shipperExperience: 1 – 2 yearsHourly Pay Range: $14.00 – $17.00+ commission/bonus planAnnual Salary: $29,120 – $35,360+ commission/bonus plan

MORTGAGE BANKING


Assists Title Officers by entering new orders, pulling copies of recorded documents, checking accuracy of preliminary title reports and legal descriptions, preparing endorsements and supplemental reports and answering customer calls.

Qualifications Prior title experience typically required. Basic reading, writing and arithmetic skills. Ability to follow specific instructions on assignments. Good verbal and written communication skills. May operate office machines such as copier, typewriter, calculator, fax machine, reader/printer, or other similar equipment.

computer skillsProficient with industry specific processing systems. Intermediate use of Microsoft Office programs.

Title Officers review search and abstract results for accuracy and exceptions and issue a title commitment/preliminary title policy. Responsibilities include communicating with internal and external customers; escrow, lenders, borrowers, county recorders office and tax collectors office, reviewing title documents for recordability; completing a final review of title file and providing acceptance of curatives; verifying title fees and charges at close; issuance of final title policy; and overseeing document set-up for recording with the designated county recording office.

QualificationsAdvanced knowledge of commonly used title concepts, practices and procedures including abstracting, searching, commitments, curatives, endorsements and issuance of final title policies. Experience reviewing search and abstracting results for accuracy and exceptions. Advanced knowledge in curative resolution. Experience reviewing and reconciling title issues at all steps in the title process. Excellent customer service skills.

computer skillsHigh level of proficiency with industry specific processing systems. Intermediate to advanced use of Microsoft Word/Excel.

title assistantExperience: 1 – 2 yearsHourly Pay Range: $12.00 – $15.00+ commission/bonus planAnnual Salary: $24,960 – $31,200+ commission/bonus plan

title officerExperience: 3 – 5 yearsHourly Pay Range: $16.50 – $25.00+ commission/bonus planAnnual Salary: $34,320 – $52,000+ commission/bonus plan


MORTGAGE BANKING

The main role of an Escrow Assistant is to support the Escrow Officer(s) in all aspects of the escrow transaction. At a minimum, Escrow Assistants open title orders and new escrow files, order demands and fire insurance policies and manage post-closing issues. Additional responsibilities might include preparing estimated closing statements, inputting bills, demands, issuing checks and packaging loan documents. Escrow Assistants also assist Escrow Officers with customers and phone calls, facilitate document signings and explain the closing status to agents, buyers and sellers.

QualificationsPrior escrow experience required. Ability to review and understand the purchase contract, ensuring accuracy and completeness. Competent to open a refinance and/or sale escrow and obtain all necessary information and prepare sale escrow instructions. Excellent communication skills (verbal and written), display tact and diplomacy in communications with clients.

computer skillsProficient with escrow processing systems. Intermediate to advanced use of Microsoft Office programs.

The Escrow Officer executes all aspects of the escrow transaction and/or oversees and audits transactions completed by processors and escrow assistants. Escrow Officers prepare estimated closing statements for sale or refinance transactions, input bills, demands, issue checks, audit loan documents for accuracy and compliance with instructions, preparing necessary documents/amendments required for loan document signings, packaging loan documents, ordering funding from the lender, balance funding figures and follow up on funding status, balance final closings and set up recordings, send closing documents to title with completed transmittal. Escrow Officers handle all customers and/or phones calls that exceed the capabilities of the processors/assistants and Jr. Officers and when appropriate, provide training to assistants/processors and Jr. Officers.

QualificationsLicensing may be required dependent on corporate structure of entity. Full knowledge of escrow process and ability to resolve situations/issues/problems that arise. Excellent communication skills (verbal and written), display tact and diplomacy in communications with clients.

computer skillsProficient with escrow processing systems. Intermediate to advanced use of Microsoft Office programs.

escrow assistantExperience: 2 – 4 yearsHourly Pay Range: $10.50 – $18.00+ commission/bonus planAnnual Salary: $21,840 – $37,440+ commission/bonus plan

escrow officerExperience: 3+ yearsHourly Pay Range: $20.00 – $28.00+ commission/bonus planAnnual Salary: $41,600 – $58,240+ commission/bonus plan


Responsibilities include reviewing the bankruptcy plan and schedules to determine feasibility of plan. Includes amended plan and schedules and modified plans affecting the clients’ interest. Sends referrals to local counsel for Objections to Confirmation or defense for Objection to Claims. Prepares Proofs of Claim by calculating attorney fees/costs, inspection fees, late fees, payments, BPO’s, escrow shortage and suspense. Communicates with client any required re-analysis of escrow or browsing of pre-petition suspense monies. Requests or determines the post petition payment status.

QualificationsMust understand the fundamentals of Chapter 7, 11 or 13, including a working knowledge of bankruptcy law, mortgage servicing, and foreclosure proceedings as wells as local / jurisdictional requirements. Must have the ability to communicate with Trustees, Bankruptcy Courts, Local Counsel and Debtor’s Attorneys.

computer skillsProficient with default management/monitoring applications. Intermediate to advanced use of Microsoft Office programs.

The Eviction Coordinator is responsible for monitoring and managing the eviction process. Responsibilities include monitoring local eviction attorney timeline performance, assisting to resolve litigated eviction matters, communicating with real estate brokers for assistance in securing properties, relocation assistance/cash for keys functions, processing cash for keys documents, and daily timeline management for relocation assistance/cash for keys. QualificationsEviction, Cash for Keys, Foreclosure, Paralegal or Title experience is usually required. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds.


Bankruptcy specialistExperience: 1 – 4 yearsHourly Pay Range: $14.00 – $26.50Annual Salary: $29,120 – $55,120

eviction coordinatorExperience: 1 – 3 yearsHourly Pay Range: $12.00 – $14.00Annual Salary: $24,960 – $29,120


Foreclosure Specialists process all phases of a foreclosure. Responsibilities include verifying the accuracy of legal documents and delinquency letters, referring the loan to an attorney to begin the foreclosure, responding to attorney requests and monitoring attorney performance, preparing figures for reinstatement and judgment affidavits, preparing bidding instructions and reviewing BPO’s and referring loans to bankruptcy or REO.

QualificationsPrior experience in default mortgage servicing or legal background. Strong understanding of foreclosure process in all states. Ability to manage priorities and workflow. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds.


REO Specialists monitor Real Estate Owned (REO) properties ensuring the property is secured and protected against loss in value in the pre-marketing process. Responsibilities include managing new inventory, monitoring redemption, evictions and ensuring property preservation is completed timely and accurately; monitoring insurance claims; ensuring trash-out process is completed and approving any costs exceeding delegated authority level and approving/denying repair costs and valuations of property to ensure the investor obtains maximum returns on the assets.

QualificationsPrior experience in default loss mitigation or foreclosure. Ability to review and understand property inspections, appraisals and invoices. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds.


Foreclosure specialistExperience: 1 – 3 yearsHourly Pay Range: $13.50 – $24.00Annual Salary: $28,080 – $49,920

MORTGAGE BANKING

reo specialistExperience: 1 – 3 yearsHourly Pay Range: $13.50 – $24.00Annual Salary: $28,080 – $49,920


56 Business Intelligence Analyst

56 ERP Professional

57 Project Manager

57 Program Manager

57 Windows Systems Administrator

58 Application Software Engineer/Programmer

58 Embedded Software Engineer

59 Software Architect

59 Software Quality Assurance Engineer

60 Database Developer

60 Database Administrator (DBA)

61 UNIX/Linux Systems Administrator

61 Network/Systems Engineer

62 Business Analyst

62 Security Engineer

63 Help Desk & Desktop Support

63 Web Designer

Information Technology


INFORMATION TECHNOLOGY


Business Intelligence, or BI, is an exciting field that is becoming more common in companies of all types and sizes. An aim of BI is to leverage information systems to bridge finance, operations, and IT departments. This field typically employs uniquely trained and qualified database developers. The main goal of BI is to enable executives and other officers to make better business decisions. This is done by collecting, standardizing, and presenting company data to such decision makers. One of the ways this is accomplished is via the creation of Data Warehouses – information repositories that store standardized company data from which complex analytics and reports can be generated. Outside of databases, different BI tools are marketed by companies such as Microsoft, IBM, SAP, and Oracle. BI Analysts typically associate themselves with one particular vendor. Business Intelligence professionals must be excellent data analysts, and also possess solid business acumen as well.

relevant skillsData Extraction/Transformation/Loading (ETL), OLAP Development, Data Warehousing and Data Marts, Data Mining, and BI Tools such as Microsoft Analysis Services, Cognos, SAP BW, Teradata, and Business Objects.

Enterprise Resource Planning (ERP) software products are capable of running every aspect of a company’s operations. As such, the demand for various types of ERP professionals is tremendous. Quite frequently, these analysts work as contractors on a project basis. When they work full-time, it’s typically in an on-going support or administrative role. Usually, ERP professionals specialize in requirements gathering (functional analysts), physically implementing those requirements (technical analysts) or a blend of the two (techno-functional analysts). Since ERP software products are so complex and large, these individuals specialize in a specific ERP platform. Some of the major applications are SAP, Oracle, JDEdwards, Microsoft Dynamics, Mas90/200/500, Peoplesoft, and BaaN.

relevant skillsSAP ABAP, Oracle PL/SQL, business best practice methodologies such as Six-Sigma and Agile, Microsoft Project, Project Management Skills, Exceptional Documentation Skills, ability to manage financial resources.

Business intelligence analystentry/Junior levelExperience: 1 – 3 yearsHourly Pay Range: $30 – $50Annual Salary: $65,000 – $90,000

senior levelExperience: 3 – 7 yearsHourly Pay Range: $50 – $90Annual Salary: $90,000 – $125,000

erp professionalentry/mid levelExperience: 2 – 5 yearsHourly Pay Range: $45 – $60Annual Salary: $80,000 – $100,000



Project Managers plan, blueprint, budget and execute the completion of projects. In a business sense, projects are basically endeavors that have a finite timeline with a set end date. As it relates to IT, such projects are typically the creation of software, upgrades and enhancements to IT infrastructure, and deployments of value-adding frameworks such as websites or new databases. The temporary nature of projects make the use of contractors very practical in many cases. In larger companies that have plentiful, ongoing projects, full-time Project Managers are more appropriate. In any case, effective Project Managers are very well-trained and extremely detail-oriented. Furthermore, they must be able to be able to interact effectively with employees in various departments to leverage their talents to ultimately meet deliverables.

relevant skillsMicrosoft Project, Microsoft Visio, Certifications such as PMP (Project Management Professional), Understanding of Development Methodologies including Agile; Waterfall; Extreme Programming; Six-Sigma; and ITIL; exceptional organization and inter-personal skills.

Program Managers are similar to Project Managers in terms of their background, training, and qualifications. The primary difference is that they apply this experience to “programs,” rather than “projects.” Programs are usually larger in scope and may not have a definite end, as is the case with projects. Although there are exceptions, Program Managers typically take on more responsibility and manage larger budgets. As such, one would expect such professionals to have more experience and make slightly higher salaries than Project Managers.

relevant skills Business training (e.g., an MBA), Microsoft Project, Microsoft Visio, Certifications such as PMP (Project Management Professional), Understanding of development methodologies including Agile; Waterfall; Extreme Programming; Six-Sigma; and ITIL; exceptional organization and inter-personal skills.

Windows Systems Administrators work on the back-end of a company’s internal infrastructure. These professionals control access to data, set up new users on the company network, ensure that end-users are correctly configured, and configure e-mail operations. Such people must have a thorough understanding of the version of Windows running on the user desktop (like Windows XP), as well as the version of Windows running on the server (like Windows 2003). Beyond that, Windows Systems Administrators must have a thorough understanding of how to use administration tools like Active Directory, Microsoft Exchange, and know how to troubleshoot problems.

relevant skillsMicrosoft Windows 9x/XP, Microsoft Windows Server 2000/2003, Microsoft Exchange, Active Directory, Firewalls, Group Policy, batch file creation.

project managerentry/mid levelExperience: 2 – 5 yearsHourly Pay Range: $40 – $60Annual Salary: $80,000 – $100,000


program managermid levelExperience: 4 – 6 yearsHourly Pay Range: $45 – $60Annual Salary: $90,000 – $100,000



Windows systems administratorentry/mid levelExperience: 2 – 4 yearsHourly Pay Range: $25 – $40Annual Salary: $52,000 – $80,000



There are many types of software engineers, but Application Software Engineers develop software that run on computers and/or servers. Increasingly, these applications are “web applications,” in which the end-user runs the program through an internet browser. The other type of application is a “desktop application,” which runs independently of the internet. Microsoft and Sun Microsystems have both developed frameworks with numerous, rich features to facilitate easier development and more reliable software. The Microsoft offering is called .Net (“dot net”) and the Sun offering is called Java. Software Engineers typically specialize in one or the other. These two platforms make up the majority of software engineering activity. The other major player is open-source, i.e. free and easily modified software languages, tools and frameworks. The technologies involved in such activity are PHP, Linux, Python, Perl, and others.

relevant skillsJava Developers: J2EE, J2SE, Java Beans, Struts, JDBC, WebLogic, JNI, AJAX..Net Developers: ASP.Net, C#, ADO.Net, VB.Net, T-SQL, Visual Studio, IIS.Open Source Developers: Linux, Apache, MySQL, PostgreSQL, Python, Perl, Ruby, PHP, Drupal.

Embedded Software Engineers develop software that run individual electronic components versus computers. These components are typically “integrated circuits,” commonly known as microchips. As everyday consumer goods and other products have become increasingly computerized, the demand for Embedded Software Engineers is increasing. The software that they develop is commonly known as “firmware.” This firmware can be found in TVs, cars, microwave ovens, cellular phones, and many other things. Some fields within Embedded Software Engineering include Digital Signal Processing (DSP), driver development, and QA/testing. More often than not, firmware is developed using the programming languages C, C++, and Assembly. These languages are relatively old, but very powerful. They require an engineer who can build something from the ground up, and a successful Embedded Software Engineer would have an understanding of electrical engineering and advanced mathematics.

relevant skillsC, C++, Assembly Language, understanding of common embedded microprocessors (e.g., ARM), electrical simulators, emulators, real-time operating systems (RTOS), Linux, BREW, Java ME.

application software engineer/programmerentry/mid levelExperience: 1 – 3 yearsHourly Pay Range: $30 – $50Annual Salary: $60,000 – $85,000


embedded software engineerentry/mid levelExperience: 3 – 5 yearsHourly Pay Range: $40 – $65Annual Salary: $70,000 – $90,000



A Software Architect is responsible for coding, programming, and engineering of software applications, and the entire structure and design of applications. This person must be able to take numerous individual components and make sure they all work together correctly. Software Architects have knowledge of multiple programming languages, an intimate understanding of databases, and unique knowledge of all the hardware components on which the application runs. These professionals, therefore, are extensively trained and experienced. They must also be naturally intuitive. Management of other developers may or may not be involved, but management of their code invariably will be.

relevant skillsApplication Programming (C/C++, .Net, Java, etc), Database Programming (SQL), Development Methodologies, Hardware knowledge (e.g., memory management), Excellent documentation and presentation skills.

Software Quality Assurance Engineers are responsible for checking and testing the code that Software Engineers produce. QA Engineers don’t need the ability to develop applications, but they do require the training to understand the code at which they are looking, what it does, and how to identify problems with it. They use a variety of testing and debugging methods to highlight potential errors, and they are the final step application code encounters before becoming production software. Such professionals must know the fundamentals of programming, and be able to design and run tests that will simulate the real world use of software.

relevant skillsWhite Box/Black Box Testing, Regression Testing, Unit Testing, Bug Tracking Systems (e.g., BugZilla), Rational Rose.

software architectentry/mid levelExperience: 5 – 7 yearsHourly Pay Range: $55 – $70Annual Salary: $100,000 – $115,000


software Quality assurance engineerentry/mid levelExperience: 2 – 4 yearsHourly Pay Range: $25 – $45Annual Salary: $52,000 – $80,000




At the heart of any company’s IT infrastructure are databases. Databases connect to commercial off-the-shelf software, internally developed applications, accounting software, ERP software, printers, and much more. A database stores, in an organized fashion, all of the information relevant to an organization’s business. Consequently, Database Developers are always in demand. A Database Developer programs, typically using a database language called SQL, and customizes a database by developing “queries”, which are requests for specific information and “stored procedures”, which are processes involving multiple queries, among other things. Database Developers must be effective at taking requirements from business users, and implementing them in the database.

relevant skillsT-SQL (Microsoft SQL Server), PL/SQL (Oracle), ANSI SQL, stored procedures, triggers, views, functions, DTS packages.

A Database Administrator is responsible for ensuring the database is functional, backed up regularly, and tuned for optimal performance. As with many other software products, there are many vendor offerings. These include Oracle, Microsoft SQL Server, IBM DB2, and open source databases such as PostgreSQL and MySQL. These professionals usually specialize in a single relational database management system (RDBMS) product, as they know their respective nuances and features. DBAs are usually on call 24/7, or participate in a 24/7 on call rotation. DBAs are ultimately responsible for the constant uptime of revenue-generating and business databases, and usually have a background in database development.

relevant skillsT-SQL (Microsoft SQL Server), PL/SQL (Oracle), ANSI SQL (open source), performance tuning, disaster recovery, back-up/restore.

database developerentry/Junior levelExperience: 1 – 3 yearsHourly Pay Range: $35 – $50Annual Salary: $65,000 – $85,000


database administrator (dBa)entry/mid levelExperience: 3 – 5 yearsHourly Pay Range: $45 – $65Annual Salary: $85,000 – $100,000



Although UNIX/Linux Systems Administrators are less common than Windows Systems Administrators, they are no less in demand. Many business systems are running some form of UNIX, as UNIX tends to be a more efficient operating system than Windows. It is, however, far less user-friendly, and this is one of the reasons UNIX Systems Administrators are in higher demand than Windows Systems Administrators. To be successful in this field, administrators must also have a good understanding of scripting languages like Perl, Bash, Korn, and/or Tcl. The hallmark of a true UNIX expert is the ability to work on a command-line interface instead of the graphical user interface. UNIX/Linux Administrators may specialize in more than one type, or “flavor,” of UNIX.

computer skillsSolaris (Sun), AIX (IBM), IRIX (Silicon Graphics), Shell Scripting (Perl, Bash, Korn, Tcl, Python), sendmail, postfix, Linux distributions (Red Hat, Ubuntu, SuSE, and many others).

Network/Systems Engineers are not so much concerned with the software running on PCs and servers as they are ensuring solid network connections among them. These professionals are heavily trained in how machines communicate with one another, either within a small area (LAN), or over large, geographic areas (WAN). They also create and maintain auxiliary “virtual” networks called VPNs. They are experts with modems, routers, switches, firewalls, and are responsible for ensuring the integrity and security of networks. There are several key vendors on which they may be trained. The major ones are CISCO, Juniper, and Foundry. Each of these companies offers differing levels of certifications from “associate” level, to “engineer” level. These certifications are very important as they suggest the candidate has received appropriate training. Microsoft certifications include MCTS, MCPD, MCITP, MCA, MCSA and MCSE.

The major CISCO certifications, in order of complexity, are CCNA, CCDA, CCNP, CCDP, and finally, CCIE. The CCIE is the gold standard, and very hard to achieve. Network Engineers are familiar with network protocols (of which there are 7 layers) such as TCP/IP, DNS, and UDP. The demand for Network/Systems Engineers is very high, given the critical nature of their skills.

relevant skillsLoad Balancing, Network Security, Certifications, Routing, Switching, VPN tunneling, LAN, WAN, VLAN, modem configuring, IP addressing, packet monitoring, intrusion prevention, SharePoint, VMware.

uniX/linux systems administratorentry/mid level Experience: 2 – 4 yearsHourly Pay Range: $30 – $50Annual Salary: $65,000 – $90,000


network/systems engineerentry/mid levelExperience: 2 – 4 yearsHourly Pay Range: $35 – $50Annual Salary: $70,000 – $95,000




Business Analysts, or Business Systems Analysts, are professionals who understand business processes, and the information systems resources necessary to facilitate those processes. They are typically hired on a contract basis, or as full-time employees, to audit, evaluate, and make recommendations for improving the IT infrastructure to increase efficiency and identify areas in which money can be saved. Business Analysts must have a solid understanding of technology and business operations. The most important skill is the ability to communicate effectively between business users and with technical employees. This requires a unique versatility.

relevant skillsMicrosoft Visio, Microsoft Office, ERP experience (Oracle, SAP, Peoplesoft, JDEdwards, etc.), Technical Writing, Standard Operating Procedure documentation.

Many networks process financial transactions, handle sensitive or classified data, and store personal information. The security of these networks from hackers, viruses, or thieves is of the utmost importance. Networks, in general, need to be secure in today’s world. As a result, a whole new field in Network and Systems Engineering has emerged dedicated to security. Security Engineers are able to identify and address points of vulnerability, simulate “attacks” on the integrity of the network, and prevent “holes” in the network from causing problems. Specific certifications, such as Certified Information Systems Security Professional (CISSP), exist to denote the training necessary to be successful in this fast-growing field.

relevant skillsIntrusion Detection/Prevention Systems, packet “sniffers,” Security tools (like Etherreal, NMap, and Nessus), “ethical hacking,” understanding of routing and switching, Linux.

Business analystentry/mid levelExperience: 2 – 5 yearsHourly Pay Range: $30 – $40Annual Salary: $60,000 – $70,000


security engineerentry/mid levelExperience: 2 – 4 yearsHourly Pay Range: $35 – $50Annual Salary: $70,000 – $95,000



Help Desk, or Desktop Support Analysts are IT professionals who focus on solving end-user issues. These can range from e-mail not working correctly, to computer lock-ups, to installation of new software. Many times, these professionals work in a multi-tiered environment, with Tier I being simple issues and Tier III being highly complicated problems. They usually have ticket-tracking systems, and are evaluated on the basis of how often they have to escalate their problem to the next tier, and the rate at which they “close” tickets. This can be the first step in many people’s IT careers. It often leads to Systems Administrator or Network Administrator positions later on.

relevant skillsTicket Tracking Software (e.g., Remedy, Track-IT!), Active Directory, Microsoft Windows, VPN connectivity, Remote Access software (e.g., WinVNC).

A web designer is the person responsible for creating the design or look and feel of the web site/web pages. The designer will work with various users, business units, and clients to design a site that best supports a company’s branding and message. The web designer takes many points into consideration when designing a web site including, fonts, colors, navigation, content organization, interactivity, page layout, the flow of information from page to page, as well as related technical issues. Although the terms web designer and web developer are sometime used interchangeably, they are not the same. Primarily web designers will manage the front end of a website (look and feel), while web developers manage the back-end of a website.

relevant skillsFlash, ActionScript, HTML, CSS, PHP, Photoshop.

Help desk & desktop supportentry/mid levelExperience: Entry level – 3 yearsHourly Pay Range: $18 – $22Annual Salary: $35,000 – $43,000


Web designerentry/mid levelExperience: Entry level – 3 yearsHourly Pay Range: $20 – $35Annual Salary: $37,000 – $65,000




Temporary On Call employee works for your business for an interim period.

Temporary-to-HireOn Call employee works for your business on a trial basis while you evaluate their experience, personality, cultural fit, career goals, etc. If the employee is right for the position and your business, you hire the employee without a conversion fee after the employee has worked a pre-determined number of hours.

Direct HireEmployee is recruited by On Call and hired directly by your business.

PayrollingYou (the business) find the candidate – we hire the candidate, place them on assignment at your business, and we take care of the rest. This includes administering employment paperwork, time collection, payroll printing and distribution, garnishments, worker’s compensation, unemployment insurance, withholdings and eligibility verification. We will even conduct periodic performance evaluations and provide feedback to both the business and employee.

By selecting On Call as your staffing partner, you will enter into a relationship with a company of experienced, specialized recruiters, well prepared to help you achieve your hiring objectives.

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