Get fully solved assignment. Buy online from website

http://smuassignment.in/online-store/

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

DRIVE

Fall 2015

PROGRAM

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDOMN (SEM 2)

SUBJECT CODE & NAME

OM 0016 – QUALITY MANAGEMENT

BK ID - B2009

CREDIT - 4

MARKS – 60

Q1. Answer the following questions: a. What is the need for quality management? b. What are the advantages of ISO 9000 standards? c. What is the structure of Quality Management System (QMS)? d. Explain any four attributes of a quality leader. 2.5, 2.5, 3, 2

Answer:

Need for quality management: Managing quality is very essential to get competitive advantage in todays’highly competitive environment. This is because, if a customer does not get the required quality of products, he/she tends to switch to other brands. Therefore, it is important for every organization to better manage the

Q2. Write short notes on: 10 (2.5 marks each)

QS 9000

Attaining quality culture through employees Importance of quality control Double sampling plan

Answer:

QS 9000: QS 9000 was developed in 1994 for the automotive industry to provide requirements for the quality systems on the basis of the needs of the automotive sector. The requirements were developed by Chrysler, Ford, General Motors and other major truck manufacturers. The use of QS 9000in the automotive industry

Q3. Forces of change are the factors that drive or stimulate the need for a change in an organization. Some of these are external, arising from outside the organization whereas others are internal, arising from sources within the organization. Discuss the external and internal forces of change. ( Describe external forces of change, Discuss the FOUR key categories of external forces of change, Describe internal forces of change, Discuss any FOUR key categories of internal forces of change) 1, 4, 1, 4

Answer:

External forces of change: These forces from outside the organization stimulate the need for change in an organisation. Unlike the internal forces of change, the external forces cannot be controlled from within an organisation. However, access to external information can help organisations to implement changes well on time

Q4. “Six Sigma In Healthcare

Published: Jun 12 2004, 00:00 IST

Written by Mr. Gopal Kulkarni, Master Black Belt - Six Sigma and Founder & Managing Director, Synagoge Knowledge Services Six Sigma is a powerful problem solving technique that helps in reducing variation in any process by using powerful statistical tools for analysis. Six sigma has been successfully used by various organizations as an enabler for business strategies leading to huge additions in their yearly turnover and at the same time improving customer satisfaction by quantum leaps. This article describes how this methodology can be used in hospitals to enhance customer care activities and reduce wastage to improve the bottom line.

Healthcare In India

A huge percentage of the expenditure in the healthcare segment is borne by the government sector. A large chunk of money spend on healthcare by private organizations is limited to urban areas. There is a growth in investment from private organizations in the tertiary healthcare sector. They provide for the multi-specialty hospitals and super specialty hospitals. A large part of the government funds go into primary healthcare and the rest goes into the upkeep of large hospitals.

When we consider the large hospitals (private or government) there is increasing pressure on the organization to better their performance in customer care and at the same time suffer huge price pressures because of the increasing influence of insurance in healthcare. Rapidly changing technologies, escalating manpower costs, increased regulations and consumer activism leads to further pressures to reduce costs and enhance productivity and ROI.

How does six sigma help? Let us take an example of a patient undergoing a diagnostic examination. The process steps for the diagnostic examination would be: Let us look at this process from two angles: One from the customer’s (patient) point of view and another from the hospitals’ point of view.

From a patient’s angle his need would be that of a defect free report in the shortest possible time. He would also expect reasonable charges for the service, comfortable environment and a courteous staff. From the hospitals angle, the need would be to maximize the number of patients attended to within an available time period so as to minimize the cost of examination and ensure customer loyalty.

Given these two needs you will find that the goals of both the hospital and the patient are one and the same. If the hospital is able to minimize the time for turnaround, it can maximize the number of examinations and utilize its diagnostic equipment to the fullest.

This is where six sigma can help. It can reduce the variation in the time taken for a particular process.

For example, let us try to reduce the variation in the time taken for a diagnostic scan. The time taken is defined as the time period from when the patient enters the hospital / clinic to the time he gets the report. When data of this time is collected over a period of time, it can be represented by a normal distribution curve as shown below. As the curve becomes flatter, the variation is higher. Let us assume that the mean time is 4 hours and standard deviation (a measure of variation) 1 hour.

Going by the characteristics of the normal curve it would mean that 99.73% of the patients get their reports between one and seven hours. If the standard deviation is reduced by half it would mean that the same process can give an output within 2.5 to 5.5 hrs.

How does one go about reducing the variation or even the mean? The output (time taken for scanning) can be represented in a mathematical form:

Y is the output and the X’s are the variables affecting the output. The power of six sigma lies in identifying those X variables that have the maximum impact on the variation and also those X’s that have the maximum impac on the mean time. Using tools like hypothesis testing, simulation design of experiments etc, we can arrive at the critical X’s. When we control these X’s, we can reach our goal of minimizing the time taken for scanning.

What benefits does the hospital derive from this?

• Reduced output time, leading to better utilization of time

• Higher productivity, savings on manpower cost per patient

• Improved cycle time, leading to customer satisfaction and more loyalty

We can replace the diagnostic time by any other parameter like: Reduced pharma inventories, Reduction in discharge time, Price realization, Cost/bed, Bed utilization, Plugging revenue leakage, Asset utilization and Reducing patient queues.

Improvements

Six Sigma methodology can still be applied to improve these parameters. The robustness and foolproof data collection needed for the application of Six sigma in services is achieved by the

increased use of information technology. Although, the solution itself is derived from the six sigma process the use of IT in the method ensures consistency and reduction in variation.

In conclusion it can be said that the absence of a physical product as in the healthcare sector does not stop or limit the usage of this excellent tool that can streamline your business and increase the turnover. All that is required would be rigorous data collectionand data based decision making.”

Source: Kulkarni Gopal. http://www.financialexpress.com/news/six-sigma-in-healthcare/107164/0

Question:

From the above articles evaluate how six sigma can aid enhance healthcare.

(List the areas where six sigma can be applied in health care, Describe how six sigma can improve processes in healthcare., List the benefits of six sigma in healthcare, Assess if six sigma can improve processes and deliver value to the patient/customer) 1, 5, 2, 2

Answer:

Areas where six sigma can be applied in health care

If the hospital is able to minimize the time for turnaround, it can maximize the number of examinations and utilize its diagnostic equipment to the fullest six then sigma can help in this condition. It can reduce the variation in the time taken for a particular process.

Six sigma

Q5. Elaborate on Quality Function Deployment (QFD). (Define QFD, List the elements that are required to facilitate QFD, List the components of QFD, Describe the QFD process, List the benefits of QFD) 1, 1, 2, 4, 2

Answer: Quality Function Deployment (QFD):Quality Function Deployment (QFD) is a systematic approach used by the development team to identify customers’ requirements and define them for making products that satisfy customers’ needs.

List the components of QFD: QFD consists of two components, which are as follows:

Quality deployment: It is concerned with the conversion of the customer opinion into the design of

Q6. a. Explain the different modes of failures. b. What is terotechnology? c. What are reasons for using gap models? d. Explain the types of Knowledge Support System (KSS). 3, 3, 2, 2 Answer: Modes of failure: Failure in an item or product occurs when it ceases to operate. In oder totake the appropriate corrective actions to rectify the failures, it is essential tounderstand the different modes of failure. Mode of failure simply refers to the way a system failure occurs.

Catastrophic failure: A catastrophic failure is said to have occurred when an operating system that is functioning

Get fully solved assignment. Buy online from website

http://smuassignment.in/online-store/

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412