liliankasem.com | @liliankasem

CONVERSATIONS-AS-A-PLATFORM

Bots Are The New AppsLILIAN KASEM

www.botframework.com

Why are we hearing so much

about bots now?

• AI

• Messaging apps

• Data

@liliankasem

3.6 Million Apps

Total Numberof MobileApps

@liliankasem

1

2

3

4

5

6

7

8

9

10

Monthly Mobile UsageSource AppAnnie 2015

Mobile Minutes Spent in for leading OTT messaging apps (US)

M

5M

10M

15M

20M

25M

30M

35M

@liliankasem

1bn

62m

100m

300m

800mTotalRegisteredUsers(Mobile & Desktop)

@liliankasem

Conversationsas a Platform

Conversationsas a Platform

RUNS ANYWHERE,

ANY DEVICE

SOLVES A PROBLEM

How do you make a bot?

How do you make a bot GREAT?

www.botframework.com

Bot Connector Basics

@liliankasem

Bot Builder SDK

@liliankasem

Bot Connector Messages

{"type": "Message","id": "68YrxgtB53Y","conversationId": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb","language": "en","text": "You can say \"/order\" to order!","attachments": [ ],"from": {

"name": "+12065551212","channelId": "sms","address": "+12065551212","id": "Ro52hKN287","isBot": false

},"channelData": { SMS data here },"botUserData": { your data here },...

}

Bot Connector

YourBot

@liliankasem

Bot Framework Emulator

@liliankasem

Developer Portal

@liliankasem

Bot Directory

@liliankasem

Hello World

Adding

Bot SmartsCOGNITIVE APIs

Microsoft Cognitive ServicesGive your apps a human side

Apps Powered by MS Cognitive Services

Captionbot.ai CelebsLike.Me Murphybot.com

How-Old.net TwinsOrNot.net

https://www.microsoft.com/cognitive-services/en-us/applications

Speech & Language

Custom Recognition | Speaker Recognition | Speech

Bing Spell Check | Language Understanding | Linguistic Analysis | Text Analytics | Web Language Model

github.com/liliankasem/busbot

Bot + Cognitive Services

Bot Best Practices

It’s not just a dev’s job

Best Practices: Planning

How does it add value?

What is its task?

How will people use it?

@liliankasem

Best Practices: Planning

How does it add value?

What is its task?

How will people use it?

@liliankasem

Best Practices: Onboarding

Have the bot introduce itself

Explain what it can do

Introduce a menu that users can easily return to if stuck

Suggest a first action for the user to take

@liliankasem

Best Practices: Interaction

Use buttons

Be clear when asking for a user’s information

Layer in A.I.

Add conversation

Don’t leave users hanging

Add some design elements

@liliankasem

Best Practices: Live

Capture Telemetry

Identify pain points

Implement Feedback loop

DevOps

Are bots the new apps?

liliankasem.com | @liliankasem

• dev.botframework.com

• microsoft.com/cognitive-services

• github.com/liliankasem/busbot

www.botframework.com