Oh Canada

“You say Auxiliary, We say Ancillary”

Kathryn LeGros, Director, Ancillary Services, Camosun College

Ron Martel, VP for Student Affairs, Johnston & Wales UEd Kane, AVP University Services, Carleton University

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Learning outcomes

• A general understanding of Ancillary and Auxiliary Services

• An understanding of similarities and differences between ancillaries and auxiliaries.

• A general understanding of how NACAS serves us all.

WHAT WE WILL COVER

• Canadian & US contexts• What are ancillary

services• How do they work• Where the money

comes from• Where the money goes• Reporting relationships• Trends

Definitions

• How do we define Auxiliary/Ancillary units?

• “providing supplementary or additional help and support”

• providing necessary support to the primary activities or operation of an organization, institution, industry, or system.

• Augmenting – “make (something) greater by adding to it; increase”

What does this mean on campus?

• Enhancing and enriching the student experience

• Supporting the student academic success• Supports the organizational success• Recruitment and retention• Revenue generation• Affinity/spirit/tradition• Holistic education

• Ancillaries impact the student experience

• Recruitment• Retention• Student success • Learning outcomes• Employment• Mental Health• Physical health

THE STUDENT EXPERIENCE

WHAT’S IN A NAME

• Ancillary Services• Auxiliary Services• Consumer Services• University Services• Student Services• Student Affairs• Business Services

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Canadian context

• 4 Year Degree Universities• 2 Year Diploma Colleges• Applied • Partnerships• Provincially funded universities• Private universities

.

US context

• 4 Year Public Universities• 4 Year Private Universities• 2 Year Public Colleges• 2 Year Private Colleges

Academic Administration

REPORTING STRUCTURES

• Off the books – Corporation (Development)

• Research

REPORTING STRUCTURES

• Food, Dining, Hospitality• Housing• Conference Services/Centres• Laundry• Phones/IT• Bookstores/Campus Store• Computer Store• Parking• Pouring Rights• Printing• Copying• Campus Card• Athletics• Real Estate /

Property Management• Health & Counselling Services

TYPICAL SERVICES

• Cellphone Towers/Installation• Digital/Fixed Signage• Daycare• Upass• Arts Centre• Space Bookings• Lockers• Sustainability• Branded goods Licensing• Golf course• Student Unions• Cemetery

THE NOT-SO TYPICAL SERVICES

• Fees– for service, mandatory

• Sales– discretionary

• Summer business– Conference Services &

Athletics• Commissions• Rent• Rights Fees• Unspent funds• Operating Funds – NOT• Donors

WHERE DOES THE MONEY COME FROM?

• Ancillary Unit• Expenses• Debt servicing • Reinvestment

• Operating• Rent, Overhead,

Contribution

• Scholarships

• Carryover/reserves

• Sponsorships

WHERE DOES THE MONEY GO?

• Computer Stores– When the “Apple”

bites back (Cdn)• Copying/Printing/Scanning• The need to compete

– Dining, Bookstore, Athletics, Housing

– Technology• Being 24/7• Price sensitivity• Increased returns needed…

not so much a trend more a way of life

• Outsourcing

TRENDS

• It’s not your core business• De-risking• It’s always better/cheaper to

out source• Contract out “in house” staff• Management is easier• To P3 or not P3…..• The secret to out sourcing• You can’t out source your

reputation

IN HOUSE OR OUT SOURCE?

• Housing– Mental health issues

• Dining– An everyday performance

• Bookstore– Course delivery

• Athletics– not just activity – reputation &

spirit• Campus Card

– Efficiencies• Parking

– Driving sustainability

SOME OTHER IMPACTS

Overall NACAS benefits

• Annual Conference • Educational sessions• Networking• Volunteering• Business partners• Webinars & virtual roundtables• Regional conferences• “Drive-ins”• Online resources

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What attracts Canadians?

• Canada Day• Canadian Committee• Networking with other Canadians• Specialized webinars• Online Communities

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Got questions?