Office of the Municipal Manager

Supply Chain Management TEL: 045 808 4662 /63 /54 /55 PRIVATE BAG X 7121 FAX: 045 839 2437 QUEENSTOWN, 5320

Enq: Lungisa Date: 29 October 2015

To: Supply Chain

From: Fezeka

Date 29 October 2015

Subject: QUOTATION

Kindly furnish us with quotations on the attached template.

Regards

Fezeka Mketsu

Please supply us with your bank details in your quotation. Please Fax them to this number 045 839 2437. NO QUANTITY DESCRIPTION

1. 1 Customer Care Training for 55 employees

including assessment based on NQF Level 4.

Please note that 55 employees will be

divided into two groups.

Training to be conducted In-house. Two

sessions of 5 days each

Outcomes:

1. Explain the principles of impressive customer service in

the context of Local Government

incorporating Batho Pele

principles.

2. Apply knowledge of personality styles to respond appropriately

to a customer.

3. Analyse information in order to provide customer service.

CHRIS HANI DISTRICT MUNICIPALITY 2

4. Suggest innovative solutions to respond to queries and improve

customer service.

5. Manage client relationships to retain customers.

After the completion of training

certificate of competence must be issued

upon submission of POE and Assessment

Proof of accreditation status with

accreditation number

No sub-contracting of facilitators or

assessors permitted

For any queries on the specification please contact

…Fezeka Mketsu & Robert Hall@ 045- 8084621/4686……………..