Office of Fleet Management

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Mission Statements

GSA Fleet’s Mission

Fleet provides safe reliable low cost vehicle solutions to assist federal agencies to effectively and efficiently meet their

mission and federal mandates

GSA Fleet Value Proposition

Right Vehicle, Right Price, Great Customer Service

And the Data Required to Effectively and Efficiently

Manage a Fleet

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GSA Fleet Management

EFFECTIVE JUNE 2015:

GSA Fleet Reorganized into Four

Zones from 11 Regions

Zone 1

Zone 2 Zone 3

Zone 4

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GSA Fleet Vehicle Leasing

http://www.gsa.gov/portal/category/21211

Vehicle Leasing

• Program Info

• Accident Management

• Fleet Services Card

• GSA Fleet Drive-thru

• Replacement Standards

• Recalls

• Maintenance Control Center

• National Safety Program

• Vehicle Sales

• Rates

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GSA Fleet Responsibilities

Customer Service

• Fleet Service Representatives

• Right-sized Vehicle

• Acquisition of Vehicles

• Facilitate Exchange Services

• Utilization

• Vendor Mgmt

(maintenance/repair)

● Re-Marketing

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Agency Responsibilities

Operator Care/Maintenance

Proper Operation

Official Use

Vehicle/Equipment Security

Undercover Plates

GSA Fleet Bill Payments

Functional Need Exemptions

(FNE)

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Driver Responsibilities

Day-to-Day Care/Appearance of Vehicle

Walk Around Inspection

Complete Oil Changes/Recalls

SAFEGUARD

Vehicle/Keys/Credit Card

License Plates

NO SMOKING

Parking/Operator/Toll Tickets

Accurate Pump Mileage Entries

Report Accidents/Incidents

FSR Communication

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Missing License Plates

National Security

New Plates/Credit Card will be issued

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GSA Fleet Drive-thru

http://drivethru.fas.gsa.gov

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Customer Leasing Guide

The Customer Leasing Guide is a one-stop source for all matters related to leasing a vehicle from GSA Fleet. https://drivethru.fas.gsa.gov/drivethru/drivethru/ Becoming a GSA Fleet

Customer Rates and Costs Annual Acquisitions Maintenance and Repairs Accidents Billing Hyperlinks to Regulations,

Policies & Governmental Websites

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GSA Fleet Training Portal

Go to the

training “apple”

to access GSA

Fleet’s training

portal in Fleet

Drive-thru.

Ideal training for

*new* drivers!

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Vendor and Customer Self Service, VCSS

https://vcss.ocfo.gsa.gov

● Access GSA Fleet Bills

● Sends Monthly

Notification by Email

● Registration or

password issues,

contact the VCSS help

desk.

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Fleet Services Card (by WEX)

Issued with each GSA vehicle and is to only be used for fuel and maintenance for the designated GSA vehicle

PIN / “Driver ID”

Accurate pump mileage entries

WEX Acceptance refer to WEX connect APP (Play Store)

AFV Fueling Sites

No Premium Fuel except those authorized

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Fleet Services Card by WEX (back)

Assistance numbers: • WEX Customer Service

• Maintenance under $100

AND after-hours

• Maintenance & Body Work

OVER $100 requires GSA’s

PRIOR approval. Call the

MCC/AMC

1-866-400-0411

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Replacement Fleet Services Cards

Customers Can Order

Replacement WEX

Cards

Through GSA Fleet

Drive-thru

Next Day Service if

Ordered Prior to

3:00 p.m. (EST)

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Replacement Fleet Services Cards Ordering

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Fleet Services Cards Purchases

Most Economical Fuel

Available Based on Fuel Type

Cleaning Vehicles

Zone Guidance

Wiper blades, washer fluid, tire

repairs, antifreeze, quart of oil,

DEF

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Fleet Services Card Purchase

Monitoring/Program Integrity

Loss Prevention Team Reports

Questionable Charges

Retaining Receipts

GSA OIG works with your OIG

Suspected

Fraud/Waste/Abuse???

Contact: lpt@gsa.gov

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Mileage Reporting

GORP (“Get Odometer Readings at the

Pump”) ● Data Collected Once a Month ● Please enter accurate odometer

readings when fueling ● Exception Reports ● Mileage Express (in Fleet Drive-thru) FTP (File Transfer Protocol) or applicable

approved file transfer program

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GSA Fleet Vehicle Assistance Centers

Vehicle Assistance Centers

1-866-400-0411

Press 1: Maintenance Control Center (MCC)

Press 2: Accident Management Center (AMC)

Press 3: Card Acceptance

Press 4: Vendor with a Payment Problem

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Maintenance Control Center (MCC)

GSA’s National Maintenance Control

Center (MCC): 1-866-400-0411, Option 1

Three call center locations:

Lompoc, CA, Fort Worth, TX & Atlanta, GA

Hours: 6:00 a.m. - 8:00 p.m. (EST)

Vendors must call MCC for prior

authorization of any repair OVER $100

and for tire or battery replacement

Authorized repair facility

advise/instruction for drivers in your

area

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Time for an Oil Change?

Preventive Maintenance, (PM) Schedules

Oil Life Monitoring Systems (OLS)

PM Express Update

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Tires

Check Air

Pressure Regularly

If excessive wear

is found contact

MCC

Replacements

Upgrades

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Accessory Equipment

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Maintenance and Repair Purchase

Instructions

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Roadside Assistance / Warranties

Manufacturer Roadside Assistance:

FORD:1-800-241-3673 (5 Years or 60,000 miles) 2007 newer

GM : 1-800 243-8872 (5 years or 100,000 miles) 2007 newer

HYUNDAI : 1- 800-243-7766 (5 years & unlimited miles)

CHRYSLER/JEEP/RAM: 1 - 800-521-2779 (5 years or 100,00K) 2013 newer

TOYOTA : 1-800-331-4331

Manufacturer Basic Warranty Provisions:

Call MCC or your FSR for additional powertrain or

component warranties provided by the

manufacturer

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Accident Management Center (AMC)

Accident Management Center:

1-866-400-0411, Option 2

Hours of operation are 6:00 a.m. to 7:00 p.m. (EST)

Two call centers: Kansas City, MO & Atlanta, GA

Notify GSA’s AMC within one business day:

Evaluate Safety

Law Enforcement

Liability

● Estimates

● Photos of Damages Are Required

● Short Term Rental program available (if needed)

● CRASH Data

● Driver’s Supervisor Responsibilities

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Reporting Accidents

Accident

Reporting Kits (in

vehicle packet)

SF91 Accident

Report

SF94 Statement

of Witness

Proof of Insurance

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Vehicle Replacement

Replacement Criteria

Annual Notification through Customer Acquisition Module

(CAM)

Approval Process: Local/Midlevel/Headquarter

GREEN Choices:

• Alternative Fuel Vehicles

(AFVs)

• Hybrid-Electric Vehicles

(HEVs)

• Plug-In Hybrid Electric

Vehicles

(PHEVs)

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Legislation, Regulations, &

Federal Fleet Vehicle Acquisitions

Energy Policy Act (of 1992/2005)

Energy Independence and

Security Act (EISA) (of 2007)

• EPA Guidance for Section 141

http://www.epa.gov/greenvehicles

• Exceptions / Exemptions

Executive Order 13693

(March 2015)

GSA Fleet’s Role

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“Exceptions” to EPA Guidance for Section 141

(must be certified by the head of the agency or a designated

individual):

1) “FUNCTIONAL NEEDS” Exception: No low GHG-emitting vehicle

is

available that meets the “functional needs” of the agency.

2) “ALTERNATIVE MEASURES” Exception: Agency is able to offset

the purchase of a non-low greenhouse gas vehicle via some

other

means (i.e.: acquiring a PEV; acquiring a high scoring vehicle)

Exception certifications are to be approved and maintained by

the agency.

EPA recommends maintaining these records for at least five years.

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Vehicle Utilization

GSA Fleet will assist with your

vehicle utilization

recommendations and

guidelines

FSRs will work with your local

fleet managers

GSA Fleet will assist in tracking

vehicle fuel/use

Fleet Drive through is a

powerful tool in monitoring

utilization

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Fleet Solutions

Short Term Rentals (STR)

Telematics

http://www.gsa.gov/fleetsolutions

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Short Term Rental (STR) Program

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Benefits of STR

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Web STR

http://www.gsa.gov/str

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What does the term “Telematics” mean?

Global Positioning

System (GPS)

Tracking & Vehicle

Diagnostics

2017 EO

13693

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GSA Vehicle Sales

www.autoauctions.gsa.gov

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For Your Safety!!!

Seat belt use is required

Cell Phones

Official Use Only

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Category Management

Government Acquisition Gateway

http://go.usa.gov/cwJ5j

Connect with other Federal Acquisition

Professional

Find Advice and Knowledge

More information

https://youtu.be/QtRIU_o01xk

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THANK YOU for your time today!