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1991 Bronzan – McQorkuodale Act CA Welfare & Institution Code 5600 AKA Realignment Passed in response to continuing mental health budget uncertainties Reorganized the funding and focus of public mental health servicer

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Page 1: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

1991 Bronzan – McQorkuodale Act CA Welfare & Institution Code 5600 AKA Realignment

Passed in response to continuing mental health budget uncertainties

Reorganized the funding and focus of public mental health servicer

Page 2: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Funding Provisions

Created a dedicated Revenue stream outside of the general budget process that was funded by an increase in state sales tax and vehicle license fees

Trust funds set up for mental health, public health and social services in each county

Expectation was that economic growth would help revenue keep up with inflation. Established a formula for determining how revenue growth would be divided up.

Page 3: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Funding Provisions (Continued) Provided more flexibility for counties in how

money could be spent as well as provisions that encouraged longer term planning (no “use it or lose it”)

Allowed local Board of Supervisors to O.K. the reallocation of no more than 10% among the 3 trust funds

Required a “maintenance of effort” for county contribution

Page 4: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Performance Contract with DMH(WIC 5650) Replaced the Annual County Short Doyle

Plan with a contract that specified, among other assurances, that; The county would provide services to persons

receiving involuntary treatment The county shall comply with all provisions and

requirements in law pertaining to patients’ rights The county comply with other state and federal

laws, report specific data, meet all the various requirements and rules necessary for MediCal, reimbursement etc.

Page 5: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Performance Contract with DMH (Continued)

The local Mental Health Board has reviewed and approved procedures ensuring citizen and professional participation at all stages of the planning process

Page 6: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Program Reform

Mandated the provision of client centered and culturally competent services in an integrated system of care targeted to seriously and persistently mentally ill children, adults, and older adults

Created “performance outcome measures” to gauge the effectiveness of such services.

Page 7: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Program Reform (Continued)

Implemented in statute the California State Master Plan (AB 904)

Services were to be provided “to the extent resources are available.”

Page 8: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Target Population - Adults with serious and persistent mental disorders

“Persons with the existence of a mental disorder which is severe in degree and persistent in duration which may cause behavioral functions which interferes substantially with the primary activities of daily living, and which may result in an inability to maintain stable adjustment and independent functions without treatment, support, and rehabilitation for a long or indefinite period of time”

Page 9: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Target Population (Continued)The person shall Have a DSM identifiable diagnosis - - other than

substance abuse disorder or developmental disorder or an acquired traumatic brain injury..

And, as a result of the mental disorder has substantial functional impairments or symptoms, or a psychiatric history demonstrating that without treatment there is an immanent risk of decomposition to having substantial impairment or symptoms

Page 10: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Target Population (Continued) And – As a result of a functional impairment

and circumstances the person likely to become so disabled as to require public assistance, services or entitlements

Page 11: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Target Population – Seriously Emotionally Disturbed Children or Adolescents A minor under 18 with psychiatric diagnosis,

other than primary substance abuse disorder or developmental disorder, which results in behavior inappropriate to the child’s age according to expected developmental norms. Members of this target population shall meet one or more of the following criteria;

Page 12: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Target Population – Seriously Emotionally Disturbed Children or Adolescents (Continued)1) As a result of the mental disorder has

substantial impairment in at least two of the following areas Self Care School functions Family relationships Ability to function in the community

Page 13: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Target Population – Seriously Emotionally Disturbed Children or Adolescents (Continued) And either of the following;

A) the child is at risk of removal from home or has already been removed from the home

B) The mental disorder and impairments have been present for more than six months or are likely to continue for more than a year without treatment

Page 14: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Target Population – Seriously Emotionally Disturbed Children or Adolescents (Continued)

2) The child displays one of the following: Psychotic features Risk of suicide Risk of violence due to mental disorder

3) The Child meets special education eligibility requirement as specified

Page 15: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Consolidation of Medi-Cal Fee-for-Service Combined Medi-Cal Fee-for Service System and the

county Short-Doyle Medi-Cal System

Counties given their portion of the state match for the Federal Financial Participation (FFP)

Counties offered right of first refusal to become the local Mental Health Plan

Agreed to met the mandated guidelines for participation

Page 16: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Consolidation of Medi-Cal Fee-for-Service (Continued)

The local MHP became providers of both psychiatric inpatient services as well as for specialty mental health services. Specialty Mental Health Services are services for people with mental illness or emotional problems that a regular doctor cannot treat.

1) Title 9 CCR, 1810.100 et seq

Page 17: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Local Mental Health Plans are responsible for Informing and educating Medi-Cal recipients about

the availability and methods of accessing specialty mental health services

Providing written information and forms in various languages, as well as services in language of choice, and that interpreter services are available at no charge to the recipient.

Screening and assessing Medi-Cal recipients to determine if meet “Medical Necessity” for receiving services

Page 18: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Local Mental Plans are Responsible for (Continued)

Maintain an appeal and a grievance process that meets regulatory requirements

Page 19: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Medical Necessity for Non-hospital Speciality Mental Health Services: Medi-Cal beneficiary must meet all the

following criteria:

1) Must have a covered diagnosis

Page 20: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Medical Necessity for Non-Hospital Specialty Mental Health Services (Continued)2) Must have at least one of the following

impairments as a result of the qualified diagnosis (es) A significant impairment in an important area of

life functioning A probability of significant deterioration in an

important area of life functioning Children also qualify if there is a probability the

child will not progress developmentally as developmentally appropriate (child is a person under 21 years old).

Page 21: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Medical Necessity for non-hospital Specialty Mental Health Services (Continued)3) And must have each of the intervention

criteria below Focus of the proposed intervention addresses the

condition identified in # 2 Expectation that proposed intervention will

Significantly diminish the impairment Or Prevent significant deterioration in an important area of

life functioning Or Allow a child to progress developmentally as individually

appropriate

Page 22: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Medical Necessity for non-hospital Specialty Mental Health Services (Continued)

And the condition would not be responsive to physical healthcare-based treatment

Page 23: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Services “Required” Entitlement Mental Health Services:

Including mental health treatment services provided by licensed clinicians as well as rehabilitation or recovering services that assist persons with developing coping skills for daily living. May be provided in clinic or community, individuality or in a group

Page 24: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Services “Required” Entitlement (Continued) Medication Support Services Targeted Case Management Crisis Intervention and Crisis Stabilization Adult Residential Treatment Services Day Treatment Intensive Day Rehabilitation Psychiatric Health Facility Psychiatric Inpatient Hospital Services

Page 25: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Grievance System

A Grievance is an expression of unhappiness about anything regarding specialty mental health services (and isn’t an issue covered by the Appeal and Fair Hearing processes.

Page 26: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Grievance System (Continued)Grievances:

May be filed at anytime

May be filed orally or in writing, if filed orally it does NOT have to be followed up in writing

May authorize someone to act on his/her behalf

Grievance forms and self-addressed envelopes must be available at all provider sites

Page 27: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Grievance System (Continued) Decision makers must be qualified to make a

decision (if clinical) and not involved in any previous level of review or decision-making

A written confirmation that grievance has been received shall be sent to the beneficiary. Grievance shall be entered into “Grievance Log” that is reviewed by state

Page 28: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Grievance System (Continued) A decision regarding the grievance must be

made with in 60 days, with a possible two week extension

The beneficiary is notified in writing as to the decision

A Notice of Action is sent to the beneficiary if the timeline is not met

Page 29: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Appeal Process

An appeal is a request to review a decision made by the Mental Health Plan or your provider about your specialty mental health services. Generally will be about a denial or change of service

Standard Appeal Must be written and signed Services may continue if the appeal is within 10

days of a notice of action (if received)

Page 30: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Appeal Process (Continued)

Have reasonable opportunity to review records and information and present evidence in writing or in person.

May take up to 45 days to review

Receive written notice that the appeal is being reviewed, that you have a right to a State Fair Hearing following the Appeal Process, as well as the notice of the decision.

Page 31: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Appeal Process (Continued)

Expedited Appeal May be requested if waiting for 45 days will

jeopardize life, health or ability to maintain or regain maximum function.

If does not qualify for expedited process will be notified within 2 days orally and in writing. May file a grievance

If expedited process is granted will resolve with 3 working days, though a 14-day extension is possible

Page 32: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Notice of Action

May receive a notice of Action if:

Upon assessment, person does not qualify for specialty mental health services

MHP changes the type or frequency of services

MHP terminates specialty mental health services

MHP does not meet required timeline in the grievance or appeal process

Page 33: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Notice of Action (Continued)

Are generally triggered by the authorization process so many clients getting services directly from the county will not receive Notice of Action.

There are lots of reasons why people may not get a N.O.A.

Page 34: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

The Client Plan – or Service plan or care plan The Annual Plan upon which all individual’s

services are based Goals, objectives and interventions identified

by client and staff Must be signed by the client For reimbursement all service notes must

match goals and interventions Can be amended during course of year

Page 35: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Medi-Cal Administrative Activities Claiming for activities associated with the

administrative Activities include outreach, training, planning,

quality assurance, quality improvement Reimbursements rates differ depending upon

whether all Medi-Cal clients or only some Reimbursements rates differ whether or not

provider is licensed (SPMP-skilled professional medical provider)

Page 36: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Other Populations Receiving ServicesEarly and Periodic Screening Diagnosis and

Treatment Services - - Medi-Cal funded services for children, youth and adolescents up to 21. Includes Therapeutic Behavioral Services

Cal-Works – Medi-Cal beneficiaries enrolled in the Cal-works program through (TANF) Provides services to overcome mental health barriers to work.

Page 37: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Other Populations Receiving Services (Continued)AB3632 – Mental Health services that enable

children/youth to benefit from their public education

ConRep Services – State funded program that provides treatment services and supervision to certain persons on forensic status

Local Forensic Services – may provide mental health services in local jails, and detention facilities – may be funded by Mental Health or criminal justice.

AB 2034 Program-services to homeless target population clients who are not “open” to the system.

Page 38: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Rationing Care - Strategies

Clinical ____ Balance ____ Fiscal

risk risk

Amount & type of services

Page 39: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Rationing Care – Strategies (Continued) Limiting access of non-target population

clients and redirecting to other systems – like federally qualified health clinics (FQHCs)

Limiting access to uninsured clients – though have a mechanism to get them on benefits ASAP

Shift Medi-Cal recipients to physical health care system – no longer meet “medical necessity”.

Page 40: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Current Trends

Cost of providing services increases

Lack of growth in realignment

MHSA funds new “full partnership” and outreach services can’t be used to supplant existing services

Increase in Medi-Cal population means more core funding diverted to those services

Page 41: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Current Trends (Continued)

Los Angeles County – $125 million in MHSA funds - $70 million short-fall in core mental health budget

Santa Clara County - $19 million in MHSA funds for 07-08 - $17 million cut from core mental health budget

Fresno County - $8.6 million in MHSA funds - $8 million cut in core Mental health budget

*Budget information from LA Times “New Funds, enduring ills” by Gold & Romney 9/16/07

Page 42: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Approaching a Two-Tiered System “Full-partnership” services from MHSA

funded programs

Fewer & fewer services available to other target-population clients

Page 43: October 29, 2008 Patients Rights Advocate Training Presenter: Hank Hallowell, Sonoma County Patients’ Rights Advocate A Brief Overview of County Mental

Other Topics?

Questions?

Thank You