october 2012 - performance report

TAYSIDE POLICE

Contents

Welcome

This report covers a range of force performance and is avail-able on Tayside Police web site every month. It provides an overview of local performance results and pub-lic feedback. Areas covered are:

- Dundee Local Policing Area

- Angus Local Policing Area

- Perth & Kinross Local Policing Area

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

VISION AND

VALUES

STANDARDS

OF SERVICE

COMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTS

MANAGE

RESOURCES

OCTOBER 2012

Introduction 3

Background 4

Guidance 5

Summary of Results 6

Policing Tayside 9

Policing Dundee 13

Policing Angus 19

Policing Perth & Kinross 26

Resources & Assets 33

3

DELIVERING LOCAL POLICING

B uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effec-

tive delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to is-sues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

C orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of ser-vice and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators

1. Standards of Service

• First Contact : overall satisfaction rating

• First Contact: caller provided with the name of the call handler

• Proportion of people who received an update on the progress of their enquiry

• Overall customer experience of the service provided by the police

2. Crime and Detection Rates

• Violent Crime

• Robbery

• Vandalism

• Domestic Housebreaking

3. Road Casualties

4. Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Introduction

4

Background

P erformance Indicators are derived from detailed policing plans and busi-

ness plans outlining what Local Policing Ar-eas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 2011-2014. These form the basis for this per-formance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context

1 with respect

to performance indicators, combined with the outputs from public consultation, pro-vide an indication of the extent to which the force is succeeding in contributing to im-proved community outcomes.

What this will tell us about performance

Tayside Police Key Performance Indicators

help the force define and measure progress

toward the achievement of standards of

service and force objectives.

Monitoring results over the longer term al-

lows the force to see where sustained im-

provement occurs, or identifies challenges

which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance manage-ment and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff. FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background infor-mation in relation to the demands placed upon the force and the environment in which it operates.

5

Guidance

INTERPRETATION OF RESULTS

B aselines for improvement adopt the methodology used in previous years,

incorporating the most recent three years average performance as a starting point for improvement. For some KPIs a slight adjustment is ap-plied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down ac-cordingly to ensure that it is both challeng-ing and realistic in terms of achievement . Improvement Targets are agreed annually through a process of consultation with terri-torial commanders and heads of depart-ments. These are ratified by the Force ex-ecutive and Tayside Joint Police Board.

R esults are colour-coded against the following criteria: Results are presented as a ‘Dashboard’ for ease of viewing. Further context is pro-vided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

P erformance reporting. Where performance is adhering to the

‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

performance, lying outwith the upper or lower control limits, is commented upon in the summary. In addition, areas of police business not contained within the key performance indi-cators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a bal-anced view of organisational activity. This promotes the diverse range of services that support operational policing.

P ublication of Performance Results. This document is published monthly on

the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous im-provement.

On or above target Below target

6

1. STANDARDS OF SERVICE Two out of four customer satisfaction targets were achieved for the period April to October 2012, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 3.2 percentage points finalising at 68.2%. Overall satisfaction at first contact evidenced a 0.8 percentage point improvement compared to the same period the previous year rising from 94.0% to 94.8% and exceeded the force target set at 94.0% by 0.8 percentage points. The proportion of respondents who were provided with the name of the person dealing with their en-quiry fell marginally from 84.9% in 2011/12 to 83.8% in 2012/13, and failed to achieve the target set at 85.0%. Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing a statistically significant 8.2 percentage points to 68.2% compared to 60.0% in 2011/12. As previously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, fur-ther analysis undertaken on this indicator high-lighted that 82.8% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 44.5%, who had made con-tact for other reasons, confirming that they had re-ceived an update. Satisfaction with the overall service provided by Tayside Police returned an improvement of 1.6 per-centage points compared to the commensurate fig-ure last year, rising from 83.2% to 84.8%, just below the target of 85.0%.

2. CRIME Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 23.9%

(79 crimes) • Crimes of indecency (Group 2) - a decrease of

7.9% (21 crimes) • Crimes of dishonesty (Group 3) - a decrease of

1.3% (72 crimes) • Malicious mischief, vandalism etc (Group 4) -

a reduction of 10.2% (285 crimes) (Data was sourced directly from the crime reporting system on 1 November and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

Groups 1 to 4 collectively evidenced a 5% decrease by the end of October which was representative of 457 fewer crimes. The force achieved 4 out of 9 crime-related targets for recorded violent crime and vandalism, and de-tection rates for robbery and housebreaking. The detection rate for groups 1 to 4 crimes (41.9%) failed to achieve target by 4.6 percentage points and a further 403 detections would have been required in order to achieve target. The detection rate for violent crime of 83.3% was 1.7 percentage points below target and a further 4 detections would have been required to achieve tar-get. Results between April and August 2012 had all been above target and it was only in September and October that the results were below target. 73 robberies were recorded, just one more than last year but 5 more than the interim target for October as current forecasts anticipate an increase in crime during the latter part of the year. The detection rate for vandalism (29.8%) was just 1.2 percentage point below target (27 detections). 435 domestic housebreakings were recorded this year, just 7 crimes above the interim October target of 429. Considerably higher than average domestic house-breaking results recorded in Dundee LPA and Perth & Kinross LPA during April and May adversely af-fected the cumulative result to October. Histori-cally, numbers have declined in November and De-cember and should the coming months follow this same pattern then the forthcoming results could achieve interim targets. Despite the erratic nature of recording this year the overall trend is downward facing.

3. COMMUNITY POLICING The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of commu-nity policing from a service user perspective (those who have had direct contact with the police – Ser-vice Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey). For the purpose of this report, results quoted below represent the views of the general public (Public Perception). It should be noted that these results

Summary of results: April - October 2012

7

are based upon a sample size of 574 of 2100, a re-sponse rate of 27.3%. • 52.4% of residents thought that the current

level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 47.2% felt it was ‘too little’ and a minimal 0.4% believed that there was ‘too much’ patrolling.

• The majority of respondents, 74.0%, felt reas-sured when they witnessed an officer on patrol in their neighbourhood whilst 6.7% stated that it caused them concern. One in five respon-dents had no opinion either way.

• 12.1% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.1%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 48.4% of resi-dents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst, interestingly, a quarter (24.4%), did not feel there was a need for them to know their community offi-cers.

• ‘Local newspapers’ were the preferred me-dium for respondents to be kept informed about actions being taken by officers in their communities.

• 54.7% of residents agreed that officers under-

stood the issues that mattered in their neighbourhoods and 47.8% felt that officers were dealing with such matters. Overall, 61.9% of respondents had confidence in the police in their neighbourhood.

• Taking everything into account, 64.5% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

4. TELEPHONE RESPONSE Between April and the end of October 28,023 emer-gency calls were received and 88.4% of these were answered within 10 seconds. 146,228 non-emergency calls were received and 62.7% were an-swered within 40 seconds.

5. SICKNESS ABSENCE The absence rate for police officers was 3.4% at the end of October and met the target of 4.0%. This was an improvement on the 3.9% recorded at the same

time last year. At the end of October 2012 the aver-age number of days lost per officer was 4.2 com-pared to 4.7 at the end of October last year. In total, 5223 days were lost through sickness ab-sence, 33% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 50% through absences of 29 days or more. The October police staff result of 5.1% was a dete-rioration on the 3.5% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 4.4 at the end of october last year to 6.5 this year. In total, 3412 days were lost through sickness ab-sence, 23% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 60% through absences of 29 days or more.

6. ROAD CASUALTIES Between April and the end of October, 14 adult fa-talities were recorded, three more than at the same time last year. A further 93 people were seriously injured, 27.3% fewer than the 128 people seriously injured at the same time last year. Included in these figures were children ~ 16 had been seriously in-jured during the first seven months of last year com-pared to 10 this year, a reduction of 37.5%. No chil-dren were killed during the first six months of either year. The total number of people killed or seriously injured (107) was 32 fewer than last year—a reduction of 23%. From April 2011, the force adopted the govern-ment’s Road Safety Framework Targets to the year 2020.

7. PUBLIC PERCEPTION OF CRIME Nine out of ten respondents in Tayside, 89.1%, per-ceived their neighbourhood to be a safe place to live. This was a reduction of 2.5 percentage points compared to the same period the previous year when 91.6% of respondents were of the same opin-ion. Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the period – six out of ten respondents - a 1.3 percent-


8

age point improvement was recorded for those who felt that crime had decreased rising from 13.3% to 14.6% and similarly, a minimal 2.3 percentage point reduction in those who felt that crime had in-creased, falling from 25.7% to 23.4%. The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 17.9% (13.0%), closely followed by ‘speeding’, 15.8% (16.6%) and ‘housebreaking’, 10.4% (9.7%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/drug abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbour-hoods, four in ten respondents, 39.8% (46.2%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by dangerous/careless driving’, 33.2% (32.0%) and ‘vandalism/graffiti’, 32.1% (36.8%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behav-iour’ was deemed the most common issue blighting local communities. 33.2% (36.1%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the is-sues which caused them concern, ‘housebreaking’, 44.8% (49.4%), followed by ‘antisocial behaviour’, 38.1% (45.8%) and ‘dangerous/careless driving’, 25.5% (25.0%), were the major issues of concern. Feelings of safety walking alone in local neighbour-hoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 93.2% (95.3%) of the public felt safe during the day and 58.9% (63.4%) felt safe af-ter dark. A minority 2.0% of residents stated that a fear of crime prevented them from taking part in their every-day activities. This represented a reduction of 2.5 percentage points compared to the 4.5% who pro-vided the same response in 2011/12. Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evi-denced an improvement in performance compared to the same period the previous year. This was par-ticularly apparent for ‘providing a visible presence’ which returned a statistically significant improve-

ment of 11.0 percentage points, rising from 43.7% in 2011/12 to 54.7% in 2012/13. In addition, ‘dealing with antisocial behaviour’ also returned a statistically significant improvement in performance increasing 6.4 percentage points to 73.8% compared to 67.4% the previous year.


9

POLICING TAYSIDE

KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1233 Police Staff: 513 Special Constables: 138 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 3O September 2012 and is based upon head-count - which includes full and part-time working.

Dundee Local Policing Area

Population 145,570 Land area 60 sq km

Angus Local Policing Area

Population 110,630 Land area 2,182 sq km Perth & Kinross

Local Policing Area Population 149,520

Land area 5,286 sq km

10

POLICING TAYSIDE

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

First Contact: Overall satisfaction rating for service provided at first contact

94.0% 94.8% 94.0% 0.8 94.0% 94.6% 91.1% 3.5 94.0% 96.0% 91.3% 4.7* 94.0% 94.1% 98.0% -3.9*

First Contact:% of respondents provided with

the name of the person dealing with their enquiry85.0% 83.8% 84.9% -1.1 85.0% 79.7% 79.9% -0.2 85.0% 82.5% 85.9% -3.4 85.0% 87.6% 89.0% -1.4

Updating the Public: Overall % of customers who

received an update on the progress of their enquiry65.0% 68.2% 60.0% 8.2* 65.0% 69.1% 56.0% 13.1* 65.0% 70.5% 58.9% 11.6* 65.0% 66.0% 64.1% 1.9

% customers who received an update following their

contact to report a crime~ 82.8% 71.5% 11.3 ~ 78.3% 69.6% 8.7 ~ 86.0% 76.1% 9.9 ~ 84.1% 70.4% 13.7

% customers who received an update following their

contact for reasons other than to report a crime~ 44.5% 46.3% -1.8 ~ 52.9% 43.0% 9.9 ~ 45.5% 40.8% 4.7 ~ 38.2% 53.8% -15.6

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

85.0% 84.8% 83.2% 1.6 85.0% 85.1% 78.9% 6.2 85.0% 88.8% 82.9% 5.9 85.0% 81.8% 87.1% -5.3

(Response Rate)

CRIME Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

Groups 1-4 recordedNo

target8668 9125 -5.0%

No

target4280 4706 -9.1%

No

target1971 1914 3.0%

No

target2417 2505 -3.5%

- Detection rate 46.5% 41.9% 47.5% -5.7 45.5% 41.8% 47.1% -5.4 47.5% 42.7% 46.0% -3.3 48.0% 41.3% 49.4% -8.0

Violent Crime recorded 520 252 331 -23.9% 273 109 184 -40.8% 104 52 52 0.0% 143 91 95 -4.2%

- Detection rate 85.0% 83.3% 85.2% -1.9 80.0% 79.8% 79.3% 0.5 91.0% 86.5% 90.4% -3.8 93.0% 85.7% 93.7% -8.0

Robbery recorded 133 73 72 1.4% 89 35 44 -20.5% 8 9 5 80.0% 36 29 23 26.1%

- Detection rate 70.0% 79.5% 68.1% 11.4 62.0% 77.1% 54.5% 22.6 85.0% 77.8% 100.0% -22.2 80.0% 82.8% 87.0% -4.2

Vandalism recorded 4650 2311 2584 -10.6% 2300 1057 1294 -18.3% 1250 701 679 3.2% 1100 553 611 -9.5%

- Detection rate 31.0% 29.8% 31.5% -1.7 28.0% 27.4% 29.5% -2.1 32.0% 30.5% 32.4% -1.9 34.0% 33.5% 34.9% -1.4

Domestic Housebreaking recorded 700 435 404 7.7% 445 270 240 12.5% 95 61 63 -3.2% 160 104 101 3.0%

- Detection rate 31.0% 35.6% 37.1% -1.5 28.0% 30.7% 35.8% -5.1 33.0% 39.3% 41.3% -1.9 33.0% 46.2% 37.6% 8.5

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - OCTOBER 2012

753/2100 (35.9%) 234/756 (30.9%) 212/588 (36.1%) 307/756 (40.6%)

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY

On or above 3 year averageBelow 3 year average

11

POLICING TAYSIDE

2012-13 Target

2012-13 R

esult

2011-12 R

esult

% / p

p C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

ROAD CASUALTIES

People killed 26 14 11 27.3% N/A 1 0 *** N/A 4 4 0.0% N/A 9 7 28.6%

People seriously injured 222 93 128 -27.3% N/A 22 33 -33.3% N/A 18 33 -45.5% N/A 53 62 -14.5%

Children killed 1 0 0 *** N/A 0 0 *** N/A 0 0 *** N/A 0 0 ***

Children seriously injured 25 10 16 -37.5% N/A 5 8 -37.5% N/A 1 6 -83.3% N/A 4 2 100.0%

RESOURCES

Sickness Absence - police officers 4.0% 3.4% 3.9% -0.4 4.0% 3.9% 3.1% 0.7 4.0% 4.3% 5.8% -1.4 4.0% 3.0% 4.5% -1.4

Sickness Absence - police staff 4.0% 5.1% 3.5% 1.6 4.0% 4.2% 3.5% 0.7 4.0% 5.3% 4.5% 0.8 4.0% 5.5% 2.5% 3.0

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - OCTOBER 2012

VISION AND

VALUES

STANDARDS OF

SERVICECOMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTSMANAGE

RESOURCES

KEY

On or above 3 year averageBelow 3 year average

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSS

12

TAYSIDE CRIME IN MORE DETAIL PERIOD APR to OCT 2011/2012 2012/2013 October Alone

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %

GROUP 1 ~ Crimes of ViolenceMurder 6 6 100.0% 6 6 100.0% 0 0.0% 0 0 -

Attempted Murder 44 41 93.2% 24 24 100.0% -20 -45.5% 1 1 100.0%

Culpable Homicide 0 0 - 0 0 - 0 - 0 0 -

Serious Assault 134 113 84.3% 97 75 77.3% -37 -27.6% 15 11 73.3%

Robbery (Incl attempts) 72 49 68.1% 73 58 79.5% 1 1.4% 11 8 72.7%

Child Cruelty/Neglect 54 55 101.9% 31 30 96.8% -23 -42.6% 1 1 100.0%

Pos of Firearm with intent to endanger life 5 3 60.0% 0 0 - -5 -100.0% 0 0 -

Abduction 5 5 100.0% 10 9 90.0% 5 100.0% 2 2 100.0%

Threats 8 7 87.5% 10 6 60.0% 2 25.0% 2 3 150.0%

Others 3 3 100.0% 1 2 200.0% -2 -66.7% 0 0 -

GROUP 1 - TOTAL 331 282 85.2% 252 210 83.3% -79 -23.9% 32 26 81.3%

GROUP 2 ~ Crimes of IndecencyRape 43 31 72.1% 50 27 54.0% 7 16.3% 6 3 50.0%

Assault with intent to rape 0 0 - 6 4 66.7% 6 - 1 2 200.0%

Indecent assault 131 77 58.8% 102 83 81.4% -29 -22.1% 14 9 64.3%

Lewd & Libidinous practices 31 15 48.4% 15 21 140.0% -16 -51.6% 2 0 0.0%

Public Indecency 31 17 54.8% 30 21 70.0% -1 -3.2% 3 1 33.3%

Others 31 24 77.4% 43 39 90.7% 12 38.7% 0 0 -

GROUP 2 - TOTAL 267 164 61.4% 246 195 79.3% -21 -7.9% 26 15 57.7%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 404 150 37.1% 435 155 35.6% 31 7.7% 59 22 37.3%

Housebreaking ~ domestic non-dwelling 162 27 16.7% 163 31 19.0% 1 0.6% 35 5 14.3%

Housebreaking ~ commercial 191 80 41.9% 201 64 31.8% 10 5.2% 24 10 41.7%

Theft, attempt theft from locked premises/property 113 28 24.8% 146 32 21.9% 33 29.2% 21 3 14.3%

Theft, attempt theft from locked motor vehicle 252 67 26.6% 279 51 18.3% 27 10.7% 78 6 7.7%

Theft, attempted theft of a motor vehicle 197 99 50.3% 151 71 47.0% -46 -23.4% 19 11 57.9%

Convicted thief in poss.of tools etc. w.i. to steal 10 10 100.0% 11 11 100.0% 1 10.0% 3 3 100.0%

In building with intent to steal 133 110 82.7% 91 67 73.6% -42 -31.6% 14 9 64.3%

Theft 3714 2085 56.1% 3340 1652 49.5% -374 -10.1% 522 245 46.9%

Theft from motor vehicle 204 76 37.3% 203 20 9.9% -1 -0.5% 44 2 4.5%

Reset 35 35 100.0% 35 36 102.9% 0 0.0% 4 5 125.0%

Embezzlement 12 15 125.0% 6 2 33.3% -6 -50.0% 2 0 0.0%

Fraud 279 179 64.2% 405 191 47.2% 126 45.2% 59 19 32.2%

Others 39 10 25.6% 207 44 21.3% 168 430.8% 111 10 9.0%

GROUP 3 - TOTAL 5745 2971 51.7% 5673 2427 42.8% -72 -1.3% 995 350 35.2%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 99 35 35.4% 93 44 47.3% -6 -6.1% 23 7 30.4%

Malicious Damage/Vandalism 2584 815 31.5% 2311 689 29.8% -273 -10.6% 325 94 28.9%

Others 99 69 69.7% 93 63 67.7% -6 -6.1% 18 12 66.7%

GROUP 4 - TOTAL 2782 919 33.0% 2497 796 31.9% -285 -10.2% 366 113 30.9%

SUB-TOTAL OF GROUPS 1 TO 4 9125 4336 47.5% 8668 3628 41.9% -457 -5.0% 1419 504 35.5%

GROUP 5 ~ Other crimesPublic mischief & wasting police time 57 57 100.0% 37 37 100.0% -20 -35.1% 3 3 100.0%

Escape or rescue from police custody or prison 9 9 100.0% 14 14 100.0% 5 55.6% 1 1 100.0%

Resisting arrest or obstructing police officer 186 188 101.1% 161 161 100.0% -25 -13.4% 25 25 100.0%

General attempts to pervert the course of justice 73 71 97.3% 46 45 97.8% -27 -37.0% 5 6 120.0%

Sex Offenders' register offences 3 3 100.0% 3 2 66.7% 0 0.0% 0 0 -

Bail - Fail to keep conditions 482 476 98.8% 428 412 96.3% -54 -11.2% 51 48 94.1%

Possession of offensive weapons 208 198 95.2% 150 144 96.0% -58 -27.9% 17 17 100.0%

Drugs - supply, with intent to supply etc 181 179 98.9% 130 125 96.2% -51 -28.2% 12 11 91.7%

Drugs - personal possession 1483 1479 99.7% 1314 1309 99.6% -169 -11.4% 126 129 102.4%

Drugs - manufacture etc 35 38 108.6% 42 38 90.5% 7 20.0% 8 8 100.0%

Others 76 66 86.8% 53 50 94.3% -23 -30.3% 9 10 111.1%

GROUP 5 - TOTAL 2793 2764 99.0% 2378 2337 98.3% -415 -14.9% 257 258 100.4%

TOTAL OF GROUPS 1 TO 5 11918 7100 59.6% 11046 5965 54.0% -872 -7.3% 1676 762 45.5%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

13

Policing Dundee: Community Summaries ~ April to October 2012

SECTION 1: CITY CENTRE/MARYFIELD/EAST END Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and house-breaking

CRIME Highlights

• Reduction of 38.3% in violent crime (18 crimes).

• Reduction in vandalism of 27.0% (66 crimes)

Performance alert! • 77.8% increase in the number of crimes of

domestic housebreaking recorded—from 27 to 48.

DETECTION RATE Performance alert!

• Detection rate for groups 1 to 4 down from 59.5% to 49.0%

TARGETED COMMUNITY ACTIVITY Inspector Steve Main said: ‘To address the main areas of public concern, offi-cers engaged in several activities to combat drug dealing/drug abuse, youths causing annoyance and housebreaking. For example, officers were encour-aged to carry out proactive searches in order to de-velop intelligence and execute drugs search war-rants. In addition, officers worked with community safety wardens and carried out high visibility patrols during the October school holidays to reduce the problem of youths causing annoyance. Although there was an increase in housebreaking, this was mainly due to prolific housebreakers being at large and it is hoped that the number reported will fall with the implementation of After Dark Campaign, featur-ing winter time crime prevention advice and associ-ated intelligence led patrols.

Reductions in violent crime of 38.3% and vandalism 27.0% were very welcome and should be reduced even further moving into December with the imple-mentation of the Festive Policing Plan. This aims to provide a more visible police presence in the City Centre area making the public feel safer within their community.

Some detection rates may have fallen due to chal-lenges on resources as some officers have been abstracted to work on recent major crimes.’

SECTION 2: LOCHEE/WEST END Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking

CRIME Highlights

• Reduction of 34.0% in crimes of violence (16 fewer victims)

DETECTION RATE Highlights

• Improvement in detection rate for domestic housebreaking from 25.8% to 38.2%

SECTION 3: STRATHMARTINE/COLDSIDE Main areas of public concern: drug dealing/abuse, vandalism/graffiti and housebreaking CRIME Highlights

• Reductions in all areas of crime recorded—including:

• Crimes of dishonesty reduced by 17.3%, 125 fewer victims of crime


• Detection rate for violent crime improved from 82.6% to 89.7%

TARGETED COMMUNITY ACTIVITY Inspector Doug Winter said: ‘It was encouraging to see that the recent perform-ance figures for the Coldside and Strathmartine ar-eas show continued reductions in all areas of re-corded crime with a significant reduction in crimes of dishonesty. The most pleasing element of this being that there were 125 fewer victims of crime. It was also important to note the high detection rate for vio-lent crime and the improvement achieved in com-parison to a similar period last year. These crimes, along with tackling the key areas of public concern in the Coldside and Strathmartine areas - drug dealing/ abuse, dangerous/ careless driving and housebreaking, continue to be the main focus for officers in the section. Recent enforcement activity in respect of drug deal-

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

14

Policing Dundee: Community Summaries ~ April to October 2012

ing has proved effective. This remains a significant challenge for the section however, and I would urge communities to continue supporting these efforts by providing the police with detailed local information relating to drugs. The recent launch of the Force’s ‘After Dark’ cam-paign highlighted the risk of housebreaking at this time of the year due to the reduced hours of daylight. Other areas in Dundee have recently suffered in-creases in break-ins and it is again important that the public in Coldside and Strathmartine report any sus-picious activity or pass information regarding these crimes, or the goods stolen from them, to the police. The section has performed well over the summer months, despite the commitments to major enquiries and events, such as the Olympic Games, and our aim is to maintain these efforts and continue to de-liver an effective local policing service over the forth-coming winter period.’

SECTION 4: NORTH EAST/BROUGHTY FERRY Main areas of public concern: drug dealing/drug abuse, housebreaking and speeding CRIME Highlights

• Reduction in crimes of violence of 54.5% (24 fewer victims) - best decrease across LPA

• A 37.3% decrease in vandalism (152 fewer crimes) - best decrease across LPA


• Improvement of 12.7 percentage points in the detection rate for violent crime from 77.3% to 90.0%

Performance alert! • Decrease in the detection rate for domestic

housebreaking from 49.3% to 22.2%

STANDARDS OF SERVICE Highlights

• A significant increase of 33.3 percentage points from 45.8% to 79.1% for customers who received an update on the progress of their enquiry—best result across LPA

TARGETED COMMUNITY ACTIVITY Inspector Kevin Williams said: ‘Our performance continued in a similar vein to re-cent months; I am pleased that we managed to sus-tain the reduction in violent crime and it was also re-assuring that the standard of service indicator results continued to be positive. Out biggest challenge remains the level of house-breakings and their associated detections. A recent arrest has made a significant difference to the levels of these crimes taking place and, in due course, this will be reflected in the figures. We are still witnessing a significant reduction in the overall number of Group 1 to 4 crimes and will work hard in order to maintain this position.


15

POLICING DUNDEE

CRIME

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4 4280 4706 -9.1% 1235 1272 -2.9% 1176 1182 -0.5% 1013 1213 -16.5% 856 1039 -17.6%

- Detection rate 41.8% 47.1% -5.4 49.0% 59.5% -10.5 40.0% 43.3% -3.4 37.5% 44.0% -6.5 38.8% 39.9% -1.2

Violent Crime (G1) 109 184 -40.8% 29 47 -38.3% 31 47 -34.0% 29 46 -37.0% 20 44 -54.5%

- Detection rate 79.8% 79.3% 0.5 72.4% 80.9% -8.4 71.0% 76.6% -5.6 89.7% 82.6% 7.0 90.0% 77.3% 12.7

Indecency (G2) 108 134 -19.4% 44 48 -8.3% 20 36 -44.4% 26 30 -13.3% 18 20 -10.0%

- Detection rate 76.8% 64.3% 12.4 93.2% 70.5% 22.7 68.4% 57.1% 11.3 50.0% 65.4% -15.4 78.6% 58.8% 19.7

Dishonesty (G3) 2918 2984 -2.2% 970 922 5.2% 806 780 3.3% 597 722 -17.3% 545 560 -2.7%

- Detection rate 43.6% 52.4% -8.8 49.9% 65.7% -15.8 41.9% 48.3% -6.4 37.4% 44.5% -7.1 41.5% 46.3% -4.8

Mal Mischief, vandalism (G4) 1145 1404 -18.4% 192 255 -24.7% 319 319 0.0% 361 415 -13.0% 273 415 -34.2%

- Detection rate 30.5% 30.8% -0.3 30.2% 31.8% -1.6 30.4% 25.4% 5.0 32.4% 38.1% -5.7 28.2% 27.0% 1.2

Robbery 35 44 -20.5% 11 12 -8.3% 9 14 -35.7% 7 10 -30.0% 8 8 0.0%

- Detection rate 77.1% 54.5% 22.6 54.5% 41.7% 12.9 77.8% 64.3% 13.5 100.0% 70.0% 30.0 87.5% 37.5% 50.0

Vandalism 1057 1341 -21.2% 178 244 -27.0% 292 294 -0.7% 331 395 -16.2% 256 408 -37.3%

- Detection rate 27.4% 30.7% -3.3 27.5% 31.6% -4.0 26.0% 24.1% 1.9 29.6% 39.0% -9.4 26.2% 27.0% -0.8

Domestic Housebreaking 270 240 12.5% 48 27 77.8% 55 62 -11.3% 68 84 -19.0% 99 67 47.8%

- Detection rate 30.7% 35.8% -5.1 29.2% 37.0% -7.9 38.2% 25.8% 12.4 38.2% 32.1% 6.1 22.2% 49.3% -27.0

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - OCTOBER 2012

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING

DUNDEE

SECTION 1

City Centre,

Maryfield & East End

SECTION 2

Lochee

& West End

SECTION 3

Strathmartine &

Coldside

SECTION 4

North East &

Broughty Ferry

16

POLICING DUNDEE

Customer Satisfaction(*denotes a statistically significant change in results)

2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 94.6% 91.1% 3.5 92.3% 96.7% -4.4 95.0% 92.5% 2.5 94.9% 90.3% 4.6 96.2% 88.1% 8.1

First Contact: % of respondents provided

with the name of the person dealing with their

enquiry

85.0% 79.7% 79.9% -0.2 71.8% 94.4% -22.6 78.4% 75.7% 2.7 86.5% 80.9% 5.6 82.9% 76.2% 6.7

Updating the Public: Overall % of

customers who received an update on the

progress of their enquiry

65.0% 69.1% 56.0% 13.1* 61.2% 70.4% -9.2 66.7% 54.3% 12.4 70.8% 59.0% 11.8 79.1% 45.8% 33.3*

% of customers who received an update

following their contact to report a crime78.3% 69.6% 8.7 71.0% 92.3% -21.3 79.3% 60.0% 19.3 85.7% 77.4% 8.3 78.1% 56.5% 21.6


following their contact for reasons

other than to report a crime

52.9% 43.0% 9.9 44.4% 53.3% -8.9 47.4% 47.8% -0.4 50.0% 41.9% 8.1 81.8% 33.3% 48.5


85.0% 85.1% 78.9% 6.2 85.7% 85.3% 0.4 85.0% 77.4% 7.6 85.5% 77.0% 8.5 84.4% 78.9% 5.5

Response Rate 53/182 (29.1%)234/756 (30.9%) 58/175 (33.1%) 61/210 (29.0%) 62/189 (32.8%)

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to OCTOBER 2012

POLICING

DUNDEE

SECTION 1

City Centre/

Maryfield/East End

SECTION 2

Lochee/

West End

SECTION 3

Strathmartine/

Coldside

SECTION 4

North East/

Broughty Ferry

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes.

First Contact

- Improvement in satisfaction with service at first contact from 91.1% to 94.6%.

- A minimal reduction in identifying the person dealing with the enquiry from 79.9% to 79.7%.

Updating the Public

- A statistically significant improvement in updating the public from 56.0% to 69.1%. This result achieves the force target set at 65.0%.

When analysed by reason for contact - 78.3% of those who reported a crime were updated compared to 69.6% the previous year. Similarly, a 9.9 percentage point

improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 52.9% received an update compared to 43.0% in 2011.

Customer Experience

- Improvement in overall customer experience from 78.9% to 85.1%.

17

POLICING DUNDEE

Public Perception(*denotes a statistically significant

change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

Neighbourhood as a safe

place to live

% of residents who rated their

neighbourhood as a safe place

to live

80.1% 85.9% -5.8 66.7% 76.0% -9.3 81.8% 81.4% 0.4 78.0% 88.6% -10.6 88.9% 90.2% -1.3

Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

69.3% 77.3% -8.0 63.0% 76.5% -13.5 75.6% 67.7% 7.9 68.9% 77.3% -8.4 67.5% 83.7% -16.2

Feelings of safety

% of residents who felt safe

walking alone in neighbourhood

…During the day 87.7% 91.4% -3.7 86.7% 96.3% -9.6 85.7% 86.0% -0.3 87.8% 88.6% -0.8 90.9% 93.0% -2.1

…After dark 47.5% 52.8% -5.3 37.0% 53.8% -16.8 38.0% 39.0% -1.0 50.0% 46.1% 3.9 62.2% 62.5% -0.3

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

52.7% 50.5% 2.2 73.3% 46.2% 27.1* 52.8% 58.1% -5.3 51.3% 50.0% 1.3 39.5% 47.8% -8.3

Police Visibility

% of residents who perceived

that Tayside Police performed

'very' or 'fairly' well at providing a

visible presence

47.7% 38.1% 9.6 53.6% 42.8% 10.8 44.5% 29.1% 15.4 43.2% 35.7% 7.5 51.3% 43.4% 7.9

Top 3 issues that cause most

concern in neighbourhoods

Response Rate

Drug dealing/drug abuse (24.2%)

Housebreaking (15.2%)

Vandalism/graffiti (15.2%)

46/182 (25.3%)174/756 (23.0%) 30/175 (17.1%) 56/210 (26.7%) 42/189 (22.2%)



Speeding (17.9%)





Youths causing annoyance

(14.8%)





DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - OCTOBER 2012

POLICING

DUNDEE

SECTION 1

City Centre/

Maryfield/East End

SECTION 2

Lochee/

West End

SECTION 3

Strathmartine/

Coldside

SECTION 4

North East/ Broughty

Ferry

18

POLICING DUNDEE: Crime in more detail PERIOD APR to OCT 2011/2012 2012/2013 October Alone


known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %

GROUP 1 ~ Crimes of Violence

Murder 1 1 100.0% 6 5 83.3% 5 500.0% 0 0 -

Attempted Murder 21 19 90.5% 10 10 100.0% -11 -52.4% 1 1 100.0%


Serious Assault 81 65 80.2% 44 33 75.0% -37 -45.7% 8 5 62.5%

Robbery (Incl attempts) 44 24 54.5% 35 27 77.1% -9 -20.5% 7 4 57.1%

Child Cruelty/Neglect 25 27 108.0% 9 7 77.8% -16 -64.0% 1 1 100.0%

Pos of Firearm with intent to endanger life 5 3 60.0% 0 0 - -5 -100.0% 0 0 -

Abduction 3 3 100.0% 2 2 100.0% -1 -33.3% 1 1 100.0%

Threats 1 1 100.0% 2 1 50.0% 1 100.0% 1 1 100.0%

Others 3 3 100.0% 1 2 200.0% -2 -66.7% 0 0 -

GROUP 1 - TOTAL 184 146 79.3% 109 87 79.8% -75 -40.8% 19 13 68.4%

GROUP 2 ~ Crimes of IndecencyRape 23 14 60.9% 20 10 50.0% -3 -13.0% 1 0 0.0%

Assault with intent to rape 0 0 - 2 0 0.0% 2 - 0 0 -


Lewd & Libidinous practices 17 11 64.7% 8 3 37.5% -9 -52.9% 2 0 0.0%

Public Indecency 12 8 66.7% 14 9 64.3% 2 16.7% 0 0 -

Others 28 21 75.0% 30 31 103.3% 2 7.1% 0 0 -

GROUP 2 - TOTAL 134 77 57.5% 108 80 74.1% -26 -19.4% 9 4 44.4%


Housebreaking ~ domestic non-dwelling 89 14 15.7% 84 17 20.2% -5 -5.6% 17 3 17.6%

Housebreaking ~ commercial 80 20 25.0% 75 28 37.3% -5 -6.3% 8 5 62.5%


Theft, attempt theft from locked motor vehicle 157 46 29.3% 197 35 17.8% 40 25.5% 48 4 8.3%




Theft 1942 1150 59.2% 1671 871 52.1% -271 -14.0% 294 130 44.2%

Theft from motor vehicle 85 26 30.6% 101 12 11.9% 16 18.8% 20 2 10.0%

Reset 20 20 100.0% 24 25 104.2% 4 20.0% 2 3 150.0%

Embezzlement 5 8 160.0% 3 2 66.7% -2 -40.0% 0 0 -

Fraud 127 73 57.5% 170 82 48.2% 43 33.9% 24 9 37.5%

Others 20 2 10.0% 120 17 14.2% 100 500.0% 72 4 5.6%

GROUP 3 - TOTAL 2984 1563 52.4% 2918 1271 43.6% -66 -2.2% 557 180 32.3%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 55 15 27.3% 38 23 60.5% -17 -30.9% 6 2 33.3%


Others 55 35 63.6% 50 36 72.0% -5 -9.1% 13 7 53.8%

GROUP 4 - TOTAL 1404 432 30.8% 1145 349 30.5% -259 -18.4% 162 50 30.9%


GROUP 5 ~ Other crimesPublic mischief & wasting police time 31 31 100.0% 12 12 100.0% -19 -61.3% 0 0 -

Escape or rescue from police custody or prison 3 3 100.0% 8 8 100.0% 5 166.7% 0 0 -









Others 50 45 90.0% 29 29 100.0% -21 -42.0% 4 5 125.0%

GROUP 5 - TOTAL 1347 1325 98.4% 1114 1089 97.8% -233 -17.3% 118 119 100.8%



19

Policing Angus: Community Summaries ~ April to October 2012

SECTION 1: FORFAR & KIRRIEMUIR Main areas of public concern: drug dealing/drug abuse, youths causing annoyance, speeding

CRIME Performance alert!

• Increase of 100% in crimes of violence from 11 to 22

• Increase in crimes of vandalism of 17.2% (31 more crimes)

TARGETED COMMUNITY ACTIVITY Inspector Ally Robertson said: ‘The April to October report demonstrated that the officers in the Forfar and Kirriemuir section had to manage an increase in violence and vandalism compared to last year. In order to address this they increased their visibility to show an improved pres-ence. In addition, they worked in partnership with other stakeholders, such as the Pubwatch Initiative, addressing the night time economy where there has been an increase in assaults and vandalisms. How-ever, I was pleased to see that our detection rate for violent crime had improved. This type of crime will continue to receive particular attention until we see tangible reductions.’

SECTION 2: MONTROSE & BRECHIN Main areas of public concern: speeding, drug dealing/abuse, vandalism/graffiti & youths caus-ing annoyance


• 29.6% increase in vandalism from 162 to 210


• Group 1 to 4 detection rate (41.7%) 6.6 percentage points below last year (48.3%) against a 21.8% increase in crime re-corded

TARGETED COMMUNITY ACTIVITY Inspector Hamish Gray said: ‘Now that the festive period is upon us, officers in Brechin and Montrose have amended their patrols

so as to provide an even higher profile presence in the commercial areas of Montrose and Brechin ~ both day and night. The managers and staff of al-most all retail outlets within the Section have been visited to refresh existing lines of communication between themselves and the police, and to provide them with relevant crime prevention advice. In addition to this form of crime prevention work, offi-cers in both Montrose and Brechin are continuing to carry out patrols as part of the ‘After Dark’ initiative with a view to providing public reassurance, and in an effort to identify opportunities for thieves. Since the start of this initiative, well over 50 potential op-portunities for the criminal have been identified by officers carrying out these patrols, and brought to the attention of the occupant of the property, thereby preventing them from becoming potential victims of crime. As acknowledged in previous months, the towns of Montrose and Brechin have experienced an in-crease in the number of vandalisms reported. How-ever, I am pleased to report that the number of these has now started to decline. This is no doubt allied to the work of the Community Officers as they continue to engage with the persons responsible for such criminal behaviour by introducing them to the many diversionary activities available to them. These include the recently reintroduced Friday Night Project and the previously very successful Young Fire-fighters Initiative run jointly by Police and Tay-side Fire Service. I am hopeful that the use of such diversionary tactics will result in a notable reduction in the number of complaints of vandalism and Youths Causing Annoyance type calls made to po-lice, particularly as they are very closely linked to one another. In addition to the decrease in crimes of vandalism, it was very heartening to see the continuing high lev-els of satisfaction and confidence in the police still being expressed by the public in general. I have no doubt that this was due to officers continuing their efforts to ensure that members of the public were provided with regular updates on the progress of the enquiry. I hope to improve levels of satisfaction even further as a result of a recently issued instruc-tion to have all officers complete and issue contact cards to every members of the public who reports a crime to them, or indeed any matter that might take some time to resolve. I am also pleased to report that speed detection work continues to be carried out at identified loca-


20


tions in Montrose, and that a general clampdown on antisocial driving has greatly reduced the number of complaints of this nature.’

SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse, speeding, youths causing annoyance

CRIME Highlights

• All measures of recorded crime had either reduced or stayed the same. Overall, an 11.8% (or 81 crime) reduction for groups 1 to 4

PUBLIC PERCEPTION Highlights

• 80.6% of residents who responded to the survey thought that the crime rate in their neighbourhood had remained the same or improved over the past year—a significant 33.7 percentage point improvement on the 46.9% recorded at the same time last year.

• 21.6% of residents said they were con-cerned at becoming a victim of crime in their neighbourhood, a significant improvement of 33.1 percentage points on the result at the same time last year (54.7%)

TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: ‘It is notable that all recorded crime in Arbroath sec-tion either fell or remained at the same rate level as the previous year. This is testimony to the efforts of local officers in proactively reducing crime across the area through conducting highly visible patrols, issu-ing crime prevention advice, and targeting active criminals.

It was particularly pleasing that levels of violent crime reduced by 36%, and reported indecencies fell by 54%. These crime types were identified as potentially problematic at the end of October last year, and much effort has been made to target likely offenders involved in this type of crime, as well as conducting preventative patrols around pubs and clubs (where a significant number of violent incidents occur). Local officers have also worked in partnership with other agencies to focus on alcohol misuse, which is also often a contributory factor in violent crime.

Over the next month, the festive policing plan for the area will commence which will continue to target this type of offending, and offer reassurance and support to members of the public to enable them to enjoy the seasonal festivities in a safe environment.

Although the standard of service survey results re-flect that 81% of the respondees were provided with a name of the officer attending incidents, and 72% reported receiving timely updates regarding crimes they had reported, I feel that there is still room for improvement here. As such, all officers will be tasked with improving their efforts in these areas in the months ahead.

Public perception results continued to reflect the fal-ling crime levels in the Arbroath area, and I was pleased to see that local people felt more secure about their area as a result of the activity of their lo-cal officers. The large reductions in people who ex-pressed concern at becoming a victim of crime in their neighbourhood (33.1 percentage point reduc-tion) was extremely pleasing, and demonstrated that the efforts of officers to be visible and reassure the public is having the desired effect.’

SECTION 4: CARNOUSTIE Main areas of public concern: speeding, youths causing annoyance , anti-social behaviour & dangerous driving CRIME Highlights

• Reduction of 32.8% in groups 1 to 4 (82 crimes) - best reduction across LPA

• Reduction of 33.0% in crimes of dishonesty (38 crimes)


• Deterioration in the detection rate for groups 1 to 4 from 32.4 to 28.0%

• Deterioration in the detection rate for vandal-ism from 32.2% to 22.1%

STANDARDS OF SERVICE Highlights

• Best results across LPA for measures relat-ing to updating the public and overall cus-tomer experience

21


• 12.5% of residents said they were con-cerned at becoming a victim of crime in their neighbourhood—best result across LPA—and a significant improvement on the 30.7% recorded at the same time last year.

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: ‘The high profile activity and policing style under-taken by Officers in Carnoustie resulted in a very encouraging reduction in all areas of crime. This style and activity will be maintained particularly dur-ing the current period leading up to Christmas where people will have a larger amount of expen-sive items within their households. However, the section does need to improve on detection rates for the crimes committed and this will to be highlighted to all staff and efforts will be made to address this. It has been highlighted that the public are happy with the general service they have received from their local officers and that they have been up-dated as to how the investigation into their crimes has been progressed.

The continued good results in this area are again due to the high profile policing style undertaken dur-ing this period. This will continue, however the chal-lenge will be to maintain these good results as we wish to make all members of the public feel safe in the Carnoustie / Monifieth area.’

SAFER COMMUNITIES October update TARGETED COMMUNITY ACTIVITY Sergeant Fergus Storrier said: ‘To coincide with the clocks going back, the ‘After Dark’ campaign was launched. This annual cam-paign aims to remind householders and the wider community about Crime Prevention measures that can be taken, especially during the winter months.

Friday Nights projects are a partnership approach supported by Tayside Police for the purpose of di-verting young people away from anti social behav-iour and under age drinking. These successful pro-jects continued to run with great success in areas such as Arbroath where 150 young people attended

every Friday night.

Tayside Police and Trading standards worked closely together to prevent the sale of age restricted products such as Fireworks.’


22

POLICING ANGUS

CRIME

2012-13 R

esult

2011-12 R

esult

% / p

p C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

Groups 1-4 1971 1914 3.0% 665 540 23.1% 530 435 21.8% 608 689 -11.8% 168 250 -32.8%

- Detection rate 42.7% 46.0% -3.3 41.8% 43.5% -1.7 41.7% 48.3% -6.6 48.7% 51.5% -2.8 28.0% 32.4% -4.4

Violent Crime (G1) 52 52 0.0% 22 11 100.0% 10 8 25.0% 16 25 -36.0% 4 8 -50.0%

- Detection rate 86.5% 90.4% -3.8 90.9% 81.8% 9.1 80.0% 100.0% -20.0 81.3% 92.0% -10.8 100.0% 87.5% 12.5

Indecency (G2) 44 70 -37.1% 12 14 -14.3% 14 15 -6.7% 15 33 -54.5% 3 8 -62.5%

- Detection rate 105.1% 79.2% 25.9 80.0% 109.1% -29.1 121.4% 112.5% 8.9 91.7% 65.4% 26.3 166.7% 50.0% 116.7

Dishonesty (G3) 1132 1078 5.0% 404 332 21.7% 285 238 19.7% 366 393 -6.9% 77 115 -33.0%

- Detection rate 46.0% 50.0% -4.0 43.8% 46.7% -2.9 46.0% 54.6% -8.7 53.3% 56.7% -3.5 23.4% 27.0% -3.6

Mal Mischief, vandalism (G4) 743 714 4.1% 227 183 24.0% 221 174 27.0% 211 238 -11.3% 84 119 -29.4%

- Detection rate 31.4% 34.3% -3.0 31.7% 31.1% 0.6 29.4% 35.6% -6.2 36.0% 37.0% -1.0 23.8% 31.9% -8.1

Robbery 9 5 80.0% 5 0 *** 0 1 -100.0% 3 3 0.0% 1 1 0.0%

- Detection rate 77.8% 100.0% *** 80.0% #DIV/0! *** #DIV/0! 100.0% *** 66.7% 100.0% -33.3 100.0% 100.0% 0.0

Vandalism 701 689 1.7% 211 180 17.2% 210 162 29.6% 203 229 -11.4% 77 118 -34.7%

- Detection rate 30.5% 33.8% -3.3 32.2% 31.1% 1.1 27.6% 33.3% -5.7 35.0% 37.1% -2.1 22.1% 32.2% -10.1

Domestic Housebreaking 61 63 -3.2% 24 25 -4.0% 18 16 12.5% 16 16 0.0% 3 6 -50.0%

- Detection rate 39.3% 41.3% -1.9 33.3% 36.0% -2.7 38.9% 43.8% -4.9 43.8% 50.0% -6.25 66.7% 33.3% 33.3



POLICING ANGUSSECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

23

POLICING ANGUS


2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 96.0% 91.3% 4.7* 98.0% 91.9% 6.1 95.8% 89.2% 6.6 98.3% 92.6% 5.7 90.7% 92.3% -1.6



enquiry

85.0% 82.5% 85.9% -3.4 81.3% 88.5% -7.2 88.9% 95.2% -6.3 81.0% 78.6% 2.4 80.0% 82.4% -2.4




65.0% 70.5% 58.9% 11.6* 57.8% 54.5% 3.3 65.1% 41.5% 23.6 72.3% 72.5% -0.2 89.5% 70.4% 19.1


following their contact to report a crime86.0% 76.1% 9.9 70.0% 66.7% 3.3 85.2% 63.2% 22.0 89.7% 88.5% 1.2 93.5% 81.8% 11.7




45.5% 40.8% 4.7 48.0% 44.4% 3.6 31.3% 22.7% 8.6 44.4% 43.8% 0.6 71.4% 60.0% 11.4


85.0% 88.8% 82.9% 5.9 84.9% 75.0% 9.9 80.4% 79.6% 0.8 93.4% 88.9% 4.5 97.7% 89.3% 8.4

Response Rate

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to OCTOBER 2012

43/112 (38.4%)212/588 (36.1%) 54/147 (36.7%) 52/150 (34.7%) 63/179 (35.2%)


First Contact

- A statistically significant improvement in satisfaction with service at first contact from 91.3% to 96.0%. This result exceeds the force target set at 94.0%.

- A reduction in identifying the person dealing with the enquiry from 85.9% to 82.5%.

Updating the Public

- A statistically significant 11.6 percentage point improvement in updating the public from 58.9% to 70.5%, the highest result across the force. This result again exceeds

the force target set at 65.0%.

When analysed by reason for contact - 86.0% of those who reported a crime were updated compared to 76.1% the previous year. A further improvement was also

evident in relation to those whose contact was for reasons other than to report a crime whereby 45.5% received an update compared to 40.8% in 2011.

Customer Experience

- Improvement in overall customer experience from 82.9% to 88.8%, the highest result across the force.

POLICING

ANGUS

SECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

24

POLICING ANGUS


change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change


place to live



to live

95.8% 93.7% 2.1 90.9% 89.7% 1.2 98.2% 97.7% 0.5 92.1% 83.8% 8.3 100.0% 100.0% 0.0






past year

86.3% 69.4% 16.9* 89.2% 73.9% 15.3 85.0% 70.6% 14.4 80.6% 46.9% 33.7* 92.0% 82.2% 9.8

Feelings of safety



…During the day 95.6% 96.7% -1.1 93.9% 97.4% -3.5 96.3% 97.8% -1.5 94.6% 92.8% 1.8 97.4% 98.4% -1.0

…After dark 64.4% 68.8% -4.4 66.7% 57.9% 8.8 57.1% 64.5% -7.4 58.3% 52.4% 5.9 80.6% 79.4% 1.2


victim of crime



their neighbourhood

20.1% 33.4% -13.3* 21.3% 28.6% -7.3 25.5% 20.5% 5.0 21.6% 54.7% -33.1* 12.5% 30.7% -18.2*

Police Visibility




visible presence

61.3% 48.4% 12.9* 54.2% 50.0% 4.2 59.1% 52.6% 6.5 62.5% 36.3% 26.2* 67.6% 51.9% 15.7



Response Rate

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - OCTOBER 2012


Speeding (14.3%)


(14.3%)

40/154 (26.0%)166/588 (28.2%) 33/133 (24.8%) 55/140 (39.3%) 38/161 (23.6%)

Speeding (20.0%)


(13.3%)

Antisocial behaviour (10.0%)

Dangerous driving (10.0%)

Speeding (19.7%)



(13.1%)



(13.0%)

Speeding (13.0%)

Speeding (26.8%)



(12.2%)

POLICING

ANGUS

SECTION 1

Forfar and Kirriemuir

SECTION 2

Montrose and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

25

POLICING ANGUS: Crime in more detail PERIOD APR to OCT 2011/2012 2012/2013 October Alone


known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %


Murder 2 2 100.0% 0 0 - -2 -100.0% 0 0 -

Attempted Murder 5 5 100.0% 8 8 100.0% 3 60.0% 0 0 -


Serious Assault 25 22 88.0% 19 15 78.9% -6 -24.0% 2 3 150.0%

Robbery (Incl attempts) 5 5 100.0% 9 7 77.8% 4 80.0% 0 0 -

Child Cruelty/Neglect 11 10 90.9% 10 11 110.0% -1 -9.1% 0 0 -

Pos of Firearm with intent to endanger life 0 0 - 0 0 - 0 - 0 0 -

Abduction 1 1 100.0% 4 3 75.0% 3 300.0% 1 0 0.0%

Threats 3 2 66.7% 2 1 50.0% -1 -33.3% 0 1 -

Others 0 0 - 0 0 - 0 - 0 0 -

GROUP 1 - TOTAL 52 47 90.4% 52 45 86.5% 0 0.0% 3 4 133.3%

GROUP 2 ~ Crimes of IndecencyRape 13 10 76.9% 8 4 50.0% -5 -38.5% 0 0 -

Assault with intent to rape 0 0 - 1 1 100.0% 1 - 1 1 100.0%


Lewd & Libidinous practices 5 4 80.0% 1 5 500.0% -4 -80.0% 0 0 -

Public Indecency 8 4 50.0% 5 2 40.0% -3 -37.5% 2 0 0.0%

Others 0 0 - 1 2 200.0% 1 - 0 0 -

GROUP 2 - TOTAL 70 50 71.4% 44 43 97.7% -26 -37.1% 5 2 40.0%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 63 26 41.3% 61 24 39.3% -2 -3.2% 4 7 175.0%

Housebreaking ~ domestic non-dwelling 27 6 22.2% 39 3 7.7% 12 44.4% 14 1 7.1%

Housebreaking ~ commercial 40 14 35.0% 63 11 17.5% 23 57.5% 9 4 44.4%


Theft, attempt theft from locked motor vehicle 26 3 11.5% 17 5 29.4% -9 -34.6% 6 1 16.7%


Convicted thief in poss.of tools etc. w.i. to steal 0 0 - 0 0 - 0 - 0 0 -


Theft 742 394 53.1% 707 385 54.5% -35 -4.7% 90 56 62.2%


Reset 3 3 100.0% 5 5 100.0% 2 66.7% 0 0 -

Embezzlement 2 3 150.0% 3 0 0.0% 1 50.0% 2 0 0.0%

Fraud 48 26 54.2% 84 35 41.7% 36 75.0% 18 3 16.7%

Others 2 2 100.0% 57 20 35.1% 55 2750.0% 32 6 18.8%

GROUP 3 - TOTAL 1078 539 50.0% 1132 521 46.0% 54 5.0% 190 84 44.2%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 15 8 53.3% 22 7 31.8% 7 46.7% 3 3 100.0%

Malicious Damage/Vandalism 679 220 32.4% 701 214 30.5% 22 3.2% 85 26 30.6%

Others 20 17 85.0% 20 12 60.0% 0 0.0% 3 3 100.0%

GROUP 4 - TOTAL 714 245 34.3% 743 233 31.4% 29 4.1% 91 32 35.2%

SUB-TOTAL OF GROUPS 1 TO 4 1914 881 46.0% 1971 842 42.7% 57 3.0% 289 122 42.2%

GROUP 5 ~ Other crimesPublic mischief & wasting police time 12 13 108.3% 10 10 100.0% -2 -16.7% 0 0 -

Escape or rescue from police custody or prison 2 2 100.0% 1 1 100.0% -1 -50.0% 0 0 -


General attempts to pervert the course of justice 8 8 100.0% 11 11 100.0% 3 37.5% 1 1 100.0%


Bail - Fail to keep conditions 104 104 100.0% 112 111 99.1% 8 7.7% 18 17 94.4%





Others 13 11 84.6% 18 15 83.3% 5 38.5% 5 5 100.0%

GROUP 5 - TOTAL 448 452 100.9% 434 431 99.3% -14 -3.1% 74 73 98.6%

TOTAL OF GROUPS 1 TO 5 2362 1333 56.4% 2405 1273 52.9% 43 1.8% 363 195 53.7%


26

Policing Perth & Kinross: Community Summaries ~ April to October 2012


SECTION 3: PERTH CITY Main areas of public concern: vandalism/graffiti, speeding, drug dealing/abuse & youths causing annoyance CRIME Highlights

• Reduction of 9.9% for vandalism (34 crimes)


• 11.2 percentage point drop in detection rate for crimes of dishonesty from 58.0% to 46.9%

STANDARDS OF SERVICE Performance Alert

• A significant 20.1 percentage point deterio-ration in terms of updating the public from 60.6% last year to 40.5% this year


• A significant 17.2 percentage point improve-ment in the number of residents surveyed who perceived that Tayside Police per-formed ‘very’ or ‘fairly’ well at providing a visible presence from 38.4% to 55.6%

SECTION 5: EAST PERTHSHIRE Main areas of public concern: speeding, house-breaking, youths causing annoyance CRIME Highlights

• Best reduction in LPA for groups 1 to 4 of 18.2% (89 fewer crimes)

• Vandalism down by 29.0% (40 fewer crimes).


• Fall in detection rate for Groups 1 to 4 from 44.9% to 35.9%

• A fall of 15.5 percentage points in detection rate for crimes of dishonesty from 42.4% to 26.9%. However, at the end of September the detection rate was lower at 23.2%.

SECTION 6: SOUTH PERTHSHIRE Main areas of public concern: speeding, drug dealing/abuse and housebreaking DETECTION RATE Highlights

• Reduction of 43.5% for domestic house-breaking from 23 to 13

Performance alert!

• Fall in detection rate for Groups 1 to 4 from 46.1% to 32.5% over a similar number of crimes recorded

• Fall in detection rate for crimes of dishon-esty from 48.8% to 26.1%

TARGETED COMMUNITY ACTIVITY Inspector Iain Ward said: ‘The top three concerns of the community remain consistent; in relation to drug activity there was a real emphasis on pro-active searches within the section, seeing the amount carried out double in the last month. This initiative will continue and compliment our After Dark activity. Speeding was targeted by Operation Tupelo during October with great success and Operation Ainslie will be launched in November along with some very good publicity in order to tackle travelling criminals using the trunk roads for the pur-pose of committing crime in the section.

There was a real drive in the section by ser-geants over the last few months to ensure the public were updated and I was delighted to note the im-provement in this area - one evidencing an above 15 percentage point improvement. Only around 50 per-cent of the respondents felt we were visible in the community which directly links into the feeling of safety in the Section which remains relatively high. The proposal to relocate Crieff Police Office into the Strathearn Community Campus has gained some significant publicity in the Strathearn area and be-yond, it has really raised the profile of the police. If successful, this should maximise our visibility, being co-located within an area where one in six members of the community visit or work on daily basis, this in-cludes a diverse range of groups including disabled,

elderly and children.’

27

Policing Perth & Kinross: Community Summaries ~ April to October 2012

SECTION 7: NORTH AND WEST PERTHSHIRE Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and speeding


• Increase of 51.1% in Groups 1 to 4 from 135 to 204

DETECTION RATE Highlight

• Improvement in the detection rate for groups 1 to 4 from 32.6% to 43.6%

• Crimes of dishonesty detection rate im-proved from 26.3% to 43.4%

TARGETED COMMUNITY ACTIVITY Inspector Julie Robertson said: ‘North and West Perthshire continues to be a low crime area so percentage crime increases can ap-pear dramatic when we are dealing with such a small number of crimes. One area of concern was the increase in Domestic Housebreakings, when compared with last year, from 1 to 28. This increase was due to a series of break-ins to caravans in the Pitlochry and Dunkeld ar-eas. The culprit for those break-ins was arrested and a report submitted to the Procurator Fiscal. How-ever, our detection rate for Housebreaking increased to 78.6% at the end of October which was a remark-able achievement and is testament to the commit-ment and dedication of local officers. Although group 1 – 4 crimes show a significant in-crease of 51% this was due mainly to the rise in group 2 and 3 crimes, (indecencies – many of which were historical - and dishonesties) although we have improved detection rates for these crimes by 75 and 17 percentage points respectively. I was also pleased to see that officers continued to focus on providing a good quality of service to the public which was reflected in the excellent overall satisfaction rating given by our customers’


28

POLICING PERTH & KINROSS

CRIME

2012-13 Result

2011-12 Result

% / p

p C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

Groups 1-4 2417 2505 -3.5% 1328 1389 -4.4% 368 450 -18.2% 517 531 -2.6% 204 135 51.1%

- Detection rate 41.3% 49.4% -8.0 45.9% 53.7% -7.8 35.9% 44.9% -9.0 32.5% 46.1% -13.6 43.6% 32.6% 11.0

Violent Crime (G1) 91 95 -4.2% 62 66 -6.1% 13 12 8.3% 12 13 -7.7% 4 4 0.0%

- Detection rate 85.7% 93.7% -8.0 90.3% 95.5% -5.1 76.9% 91.7% -14.7 66.7% 84.6% -17.9 100.0% 100.0% 0.0

Indecency (G2) 94 63 49.2% 39 22 77.3% 13 20 -35.0% 26 20 30.0% 16 1 1500.0%

- Detection rate 76.8% 56.9% 19.9 60.6% 70.0% -9.4 136.4% 47.4% 89.0 72.7% 55.6% 17.2 75.0% 0.0% 75.0

Dishonesty (G3) 1623 1683 -3.6% 890 934 -4.7% 234 269 -13.0% 356 385 -7.5% 143 95 50.5%

- Detection rate 39.1% 51.6% -12.5 46.9% 58.0% -11.2 26.9% 42.4% -15.5 26.1% 48.8% -22.7 43.4% 26.3% 17.0

Mal Mischief, vandalism (G4) 609 664 -8.3% 337 367 -8.2% 108 149 -27.5% 123 113 8.8% 41 35 17.1%

- Detection rate 35.1% 36.4% -1.3 34.4% 34.1% 0.4 38.0% 45.0% -7.0 38.2% 31.0% 7.2 24.4% 42.9% -18.5

Robbery 29 23 26.1% 26 21 23.8% 1 0 *** 2 2 0.0% 0 0 ***

- Detection rate 82.8% 87.0% -4.2 88.5% 90.5% -2.0 0.0% #DIV/0! *** 50.0% 50.0% 0.0 #DIV/0! #DIV/0! ***

Vandalism 552 617 -10.5% 308 342 -9.9% 98 138 -29.0% 112 104 7.7% 34 33 3.0%

- Detection rate 33.3% 36.1% -2.8 33.8% 33.9% -0.2 37.8% 44.9% -7.2 33.0% 30.8% 2.3 17.6% 39.4% -21.7

Domestic Housebreaking 104 101 3.0% 49 63 -22.2% 14 14 0.0% 13 23 -43.5% 28 1 2700.0%

- Detection rate 46.2% 37.6% 8.5 38.8% 38.1% 0.7 35.7% 28.6% 7 15.4% 43.5% -28.1 78.6% 0.0% 78.6



POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North and

West Perthshire

29



2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 94.1% 98.0% -3.9* 90.3% 96.6% -6.3 96.1% 100.0% -3.9 97.3% 98.3% -1.0 93.6% 100.0% -6.4



enquiry

85.0% 87.6% 89.0% -1.4 81.8% 87.2% -5.4 86.8% 89.7% -2.9 93.0% 93.9% -0.9 89.7% 86.7% 3.0




65.0% 66.0% 64.1% 1.9 40.5% 60.6% -20.1* 74.6% 67.4% 7.2 73.3% 65.0% 8.3 83.0% 72.2% 10.8


following their contact to report a crime84.1% 70.4% 13.7 78.3% 66.7% 11.6 90.2% 69.2% 21.0 76.3% 75.7% 0.6 94.1% 80.0% 14.1




38.2% 53.8% -15.6 23.5% 50.0% -26.5 45.5% 64.7% -19.2 62.5% 47.4% 15.1 53.8% 63.6% -9.8


85.0% 81.8% 87.1% -5.3 70.2% 88.5% -18.3 83.4% 87.5% -4.1 87.7% 87.1% 0.6 91.9% 79.1% 12.8

Response Rate 49/107(45.8%)307/756 (40.6%) 97/250 (38.8%) 78/185 (42.2%) 83/214 (38.8%)

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to OCTOBER 2012


First Contact

- A statistically significant reduction in satisfaction with service at first contact from 98.0% to 94.1%. This result achieves the force target set at 94.0%.

- Reduction in identifying the person dealing with the enquiry from 89.0% to 87.6%.

Updating the Public

- Improvement of 1.9 percentage points in updating the public rising from 64.1% to 66.0%. This result exceeds the force target set at 65.0%.

When analysed by reason for contact - 84.1% of those who reported a crime were updated compared to 70.4% the previous year. Conversely, a reduction was evident in

relation to those whose contact was for reasons other than to report a crime whereby 38.2% received an update compared to 53.8% in 2011.

Customer Experience

- Reduction in overall customer experience from 87.1% to 81.8%.

POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East

Perthshire

SECTION 6

South

Perthshire

SECTION 7

North &

West Perthshire

30



change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change


place to live



to live

91.0% 94.1% -3.1 86.8% 86.3% 0.5 95.0% 97.3% -2.3 88.9% 96.7% -7.8 96.8% 100.0% -3.2






past year

75.5% 75.2% 0.3 77.5% 72.7% 4.8 77.0% 78.4% -1.4 66.7% 72.8% -6.1 87.0% 81.8% 5.2

Feelings of safety



…During the day 95.6% 97.4% -1.8 93.9% 92.6% 1.3 100.0% 98.7% 1.3 94.5% 100.0% -5.5 93.5% 100.0% -6.5

…After dark 63.8% 70.5% -6.7 55.7% 58.8% -3.1 61.4% 71.3% -9.9 70.3% 79.5% -9.2 71.4% 76.0% -4.6


victim of crime



their neighbourhood

28.0% 27.6% 0.4 35.9% 27.3% 8.6 28.1% 33.8% -5.7 26.7% 27.9% -1.2 13.3% 11.1% 2.2

Police Visibility




visible presence

55.5% 44.0% 11.5* 55.6% 38.4% 17.2* 56.8% 47.1% 9.7 51.6% 49.2% 2.4 62.5% 35.0% 27.5



Response Rate

Speeding (18.9%)



31/112 (27.7%)234/756 (30.9%) 68/231 (29.4%) 61/182 (33.5%) 74/231 (32.0%)



Speeding (11.1%)


(11.1%)

Speeding (19.0%)




Speeding (11.1%)


Youths causing annoyance (8.9%)

Speeding (29.8%)



(10.6%)

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - OCTOBER 2012

POLICING

PERTH &

KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North & West

Perthshire

31

POLICING PERTH & KINROSS: Crime in more detail

PERIOD APR to OCT 2011/2012 2012/2013 October Alone


known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %


Murder 3 3 100.0% 0 1 - -3 -100.0% 0 0 -

Attempted Murder 18 17 94.4% 6 6 100.0% -12 -66.7% 0 0 -


Serious Assault 28 26 92.9% 34 27 79.4% 6 21.4% 5 3 60.0%

Robbery (Incl attempts) 23 20 87.0% 29 24 82.8% 6 26.1% 4 4 100.0%

Child Cruelty/Neglect 18 18 100.0% 12 12 100.0% -6 -33.3% 0 0 -

Pos of Firearm with intent to endanger life 0 0 - 0 0 - 0 - 0 0 -

Abduction 1 1 100.0% 4 4 100.0% 3 300.0% 0 1 -

Threats 4 4 100.0% 6 4 66.7% 2 50.0% 1 1 100.0%

Others 0 0 - 0 0 - 0 - 0 0 -

GROUP 1 - TOTAL 95 89 93.7% 91 78 85.7% -4 -4.2% 10 9 90.0%

GROUP 2 ~ Crimes of IndecencyRape 7 7 100.0% 22 13 59.1% 15 214.3% 5 3 60.0%

Assault with intent to ravish 0 0 - 3 3 100.0% 3 - 0 1 -

Indecent assault 33 22 66.7% 40 27 67.5% 7 21.2% 6 4 66.7%

Lewd & Libidinous practices 9 0 0.0% 6 13 216.7% -3 -33.3% 0 0 -

Public Indecency 11 5 45.5% 11 10 90.9% 0 0.0% 1 1 100.0%

Others 3 3 100.0% 12 6 50.0% 9 300.0% 0 0 -

GROUP 2 - TOTAL 63 37 58.7% 94 72 76.6% 31 49.2% 12 9 75.0%


Housebreaking ~ domestic non-dwelling 46 7 15.2% 40 11 27.5% -6 -13.0% 4 1 25.0%

Housebreaking ~ commercial 71 46 64.8% 63 25 39.7% -8 -11.3% 7 1 14.3%


Theft, attempt theft from locked motor vehicle 69 18 26.1% 65 11 16.9% -4 -5.8% 24 1 4.2%




Theft 1030 541 52.5% 962 396 41.2% -68 -6.6% 138 59 42.8%


Reset 12 12 100.0% 6 6 100.0% -6 -50.0% 2 2 100.0%

Embezzlement 5 4 80.0% 0 0 - -5 -100.0% 0 0 -

Fraud 104 80 76.9% 151 74 49.0% 47 45.2% 17 7 41.2%

Others 17 6 35.3% 30 7 23.3% 13 76.5% 7 0 0.0%

GROUP 3 - TOTAL 1683 869 51.6% 1623 635 39.1% -60 -3.6% 248 86 34.7%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 29 12 41.4% 33 14 42.4% 4 13.8% 14 2 14.3%


Others 24 17 70.8% 23 15 65.2% -1 -4.2% 2 2 100.0%

GROUP 4 - TOTAL 664 242 36.4% 609 214 35.1% -55 -8.3% 113 31 27.4%


GROUP 5 ~ Other crimesPublic mischief & wasting police time 14 13 92.9% 15 15 100.0% 1 7.1% 3 3 100.0%

Escape or rescue from police custody or prison 4 4 100.0% 5 5 100.0% 1 25.0% 1 1 100.0%

Resisting arrest or obstructing police officer 54 55 101.9% 61 61 100.0% 7 13.0% 5 5 100.0%


Sex Offenders' register offences 0 0 - 0 0 - 0 - 0 0 -






Others 13 10 76.9% 6 6 100.0% -7 -53.8% 0 0 -

GROUP 5 - TOTAL 998 987 98.9% 830 817 98.4% -168 -16.8% 65 66 101.5%



33

C orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient

and effective service to the public. The challenging economic climate means that robust monitor-ing and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available re-sources . At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES AND ASSETS

34

HEALTH & SAFETY

� No accidents reported by Police Staff in October!

� 52% fewer days lost when compared to same period last year!

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This pro-gramme does not prevent staff reporting concerns about suspected illegal activity by col-leagues, which is acted upon.

RESOURCES and ASSETS

Accidents and Violent Incidents 2012/13 2011/12 Change

Accidents to Police Officers and Staff 66 45 47%

Violence to Police Officers and Staff 212 221 -4%

Total 278 266 5%

Violent incidents to Police Officers resulting in lost time 2 4 -50%

Total number of incidents resulting in lost time 14 10 40%

Total number of days lost 239 502 -52%

Incidents reported to the Health & Safety Executive 4 6 -33%

Causation factors 2012/13% of

Total2011/12 % of Total

percentage

pt dif f

Road Traffic collisions 5 2% 6 2% 0

Manual handling 4 1% 0 0% 1

Slips, trips and falls 14 5% 8 3% 2

Training - in house and at the Scottish Police College 12 4% 1 0% 4

Exposure to violence 126 45% 127 48% -2

Assaults 47 17% 47 18% -1

Injuries caused by sharp objects 5 2% 2 1% 1

Injuries during arrests 39 14% 46 17% -3

Others 26 9% 29 11% -2

Total 278 266

Police

OfficersProbationers Police Staff

Special

Constables

Quarterly or

Monthly Total

Cumulative

Total

Positive

Results

Q1 16 8 2 0 26 26 0

Q2 13 13 1 0 27 53 0

Oct 7 9 0 0 16 69 0

35

SICKNESS ABSENCE


On target Below target

Last 3 months

Community Policing Div Aug Sep Oct

2012 - 13 3.3% 3.4% 3.4%

2011 - 12 3.8% 3.9% 3.9%

Dundee LPA Aug Sep Oct

2012 - 13 4.0% 4.0% 3.9%

2011 - 12 2.9% 3.1% 3.1%

Angus LPA Aug Sep Oct

2012 - 13 3.8% 3.9% 4.3%

2011 - 12 5.5% 5.9% 5.8%

Perth & Kinross LPA Aug Sep Oct

2012 - 13 2.8% 2.9% 3.0%

2011 - 12 4.7% 4.6% 4.5%

Working Days Lost

Apr to OctAve. per

person

Community Policing Div Days lost

Short 1720

Medium 867

Long Term 2636

All Days Lost 2012-13 5223 4.2

All Days Lost 2011-12 5788 4.7

Percentage difference -10%

Dundee LPA Days lost

Short 650

Medium 358

Long Term 1084

All Days Lost 2012-13 2092 4.7

All Days Lost 2011-12 1729 3.8

Percentage difference 21%

Angus LPA Days lost

Short 388

Medium 193

Long Term 798

All Days Lost 2012-13 1379 5.2

All Days Lost 2011-12 1860 6.9


Perth & Kinross LPA Days lost

Short 445

Medium 175

Long Term 541

All Days Lost 2012-13 1161 3.7

All Days Lost 2011-12 1700 5.4


Colour Key

Target 4%Absence Rate

POLICE OFFICERS On target Below target

Last 3 months

Community Policing Div Aug Sep Oct

2012 - 13 5.0% 4.9% 5.1%

2011 - 12 3.5% 3.5% 3.5%

Dundee LPA Aug Sep Oct

2012 - 13 3.6% 3.7% 4.2%

2011 - 12 3.5% 3.5% 3.5%

Angus LPA Aug Sep Oct

2012 - 13 4.6% 4.5% 5.3%

2011 - 12 4.6% 4.9% 4.5%

Perth & Kinross LPA Aug Sep Oct

2012 - 13 4.0% 4.7% 5.5%

2011 - 12 2.6% 2.4% 2.5%

Working Days Lost

Apr to OctAverage per

person

Community Policing Div Days lost

Short 782

Medium 585

Long Term 2045

All Days Lost 2012-13 3412 6.5

All Days Lost 2011-12 2476 4.4


Dundee LPA Days lost

Short 100

Medium 48

Long Term 188

All Days Lost 2012-13 336 5.3

All Days Lost 2011-12 368 4.4


Angus LPA Days lost

Short 64

Medium 69

Long Term 216

All Days Lost 2012-13 349 6.9

All Days Lost 2011-12 5.9

Percentage difference #DIV/0!

Perth & Kinross LPA Days lost

Short 53

Medium 39

Long Term 289

All Days Lost 2012-13 381 6.9

All Days Lost 2011-12 202 3.1


Colour Key

Target 4%Absence Rate

POLICE STAFF

36

TOIL AND MODIFIED DUTIES


31st October 2012POLICE OFFICERS

Time off in Lieu (TOIL) No of Hours No of Officers Average per Officer

Dundee 13556 464 29

Angus 9782 267 37

Perth & Kinross 12357 317 39

Others 7485 185 40

Total 43,180 1,237 35

31st October 2012POLICE OFFICERS

Modified (Light) Duties No of Officers Modified (Protected) No of Officers

Dundee 10 Dundee 5

Angus 8 Angus 4

Perth & Kinross 13 Perth & Kinross 2

Others 16 Others 0

Total 47 Total 11

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individual’s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 58 officers on modified duties as at 31st October 2012. This accounted for 4.7% of overall police strength. The tables below relate to the number of officers throughout Tayside.

Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or ac-crued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 31st October 2012

37

STAFF TRAINING & DEVELOPMENT

COURSES Cumulative

2012/13 Aug Sep Oct Apr to Oct

Number of courses held 80 152 103 705

Maximum student places available 842 1032 659 5218

Total number of students attending 818 995 625 4986

Percentage of uptake 97% 96% 95% 96%

Total number of training days delivered 575 1031 834 5620

SATISFACTION

April -Oct

2012

The pre-course information was …

95.3%

95.8%

97.0%

The content of the course was …

99.0%

99.4%

99.9%

The course itself was …

98.7%

92.3%

97.8%

97.9%

99.0%

769 responses

Last three months

To what extent do you agree with each of the following statements

relevant to my objectives

Taking everything into consideration, the course met my expectations

received in sufficient time

appropriate and with necessary detail

clear and easily understood

well structured

easy to follow

delivered effectively

well organised

the correct length

sufficient for my objectives


38


Force Contact Centre This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resil-ience, a ‘Call Handling to Dispatch’ training migration plan has been implemented.

FORCE CONTACT CENTRE

October 2012 TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT 2012/13 2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call 94.8% 97.4% -2.6

Overall satisfaction rating for time taken to answer the phone - non-emergency call 90.6% 91.1% -0.5

% of respondents provided with the name of the person dealing with their enquiry 85.0% 83.8% 85.3% -1.5

% of respondents who were satisfied that the person dealing with their enquiry was

courteous and attentive98.6% 98.7% -0.1


knowledgeable96.5% 96.0% 0.5


able to explain what would happen next92.1% 93.5% -1.4

Customer Experience

Overall satisfaction rating for service provided at first contact94.0% 95.2% 93.7% 1.5

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT: Oct

EMERGENCY 2012/13 2011/12 Change

Number of emergency calls 28023 31003 -9.6% 3747

Average speed of answer - emergency calls (%) (Target 90%)<10

secs88.4% 86.3% 2.1 81.7%

Average call duration (seconds) n/a n/a ~ 174

Average number of contacts handled per hour (demand) n/a n/a ~ n/a

NON-EMERGENCY

Number of non-emergency calls 146228 150066 -2.6% 21433

Average speed of answer - non-emergency calls (%) <40

secs62.7% 82.8% -20.1 60.3%

Average call duration (mins) n/a n/a ~

Average number of contacts handled per hour (demand) n/a n/a ~ n/a

Abandoned call rate (%) 9.8% 5.5% 4.3 17.6%

TAYSIDE CALLERS

April to September

39

FLEET ~ OCTOBER 2012 Budget Position @ (month in arrears) 2012/13 2011/12

Percentage

Point Change

Percentage of total spend 47.0% 46.4% 0.6

Vehicle Accident Reports

Accidental 91 115 -20.9%

Body Fluid 9 15 -40.0%

Mis-fuel 1 0 ~

Unreported 32 37 -13.5%

Vandalism 7 7 0.0%

Total 140 174 -19.5%

Accidents per Local Policing Area

Dundee 33 36 -8.3%

Angus 41 63 -34.9%

Perth & Kinross 36 42 -14.3%

Headquarters Division 30 33 -9.1%

Total 140 174 -19.5%

Fleet Mileage per Local Policing Area

Dundee 599,261.00 608,163.00 -1.5%

Angus 598,151.00 555,830.00 7.6%

Perth & Kinross 873,455.00 727,533.00 20.1%

Headquarters Division 532,181.00 550,377.00 -3.3%

Total 2,603,048 2,441,903 6.6%

Average Fuel Consumption (mpg) per LPA

Dundee 31.4 31.4 0.0

Angus 31.7 31.1 0.6

Perth & Kinross 31.2 30.2 1.0

Headquarters Division 32.9 31.7 1.2

Average 31.8 31.1 0.7


40

FINANCE - PROCESSING CARBON FOOTPRINT Carbon Management Plan (CMP)

Our plan to reduce from 6,000 tonnes CO2 (Fiscal Year 08/09 output) to 4,500 tonnes by the end of 2015 is slightly ahead of target at 5,188tonnes (end of FY11 target is 5,354 tonnes).

April to October 2012/13 2011/12 Change (p.p/%)

Invoices processed within 15 days 49% 44% 5

Invoices processed within 30 days 95% 93% 2

Proportion of all payments made by electronic means 92% 91% 1

Invoices issued within 5 working days of receipt of request 99% 98% 1

Working days between period close and distribution of management reports 15 14 7%

Percentage of Payroll errors - related to Pay Section 80% 65% 15

Percentage of Payroll errors - related to provision of information 15% 19% -4

Percentage of Payroll unavoidable errors - related to advance payment 5% 16% -11

Total CO2 emissions from buildings, waste and transport

6,0575,813

5,5795,354

5,1394,932

4,7334,543

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Year

Emission (tonnes)

Emissions from building and street lights (tonnes) Emissions from transport (tonnes)Emissions from waste (tonnes) Emissions from water (tonnes)Target CO2 Emission (tonnes) Reduction


WHO TO CONTACT

Performance and Planning Unit

0300 111 2222

Email: [email protected]

www.tayside.police.uk

Twitter: @statspolice

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october 2012 - performance report

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