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Dealer Program Guide

Optional Warranties

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Four (4) labor rate options. See page 11.

Choose your labor rate based on your reimbursement needs. Rates are even adjusted for inflation

and market factors. Talk to your distributor to find out more.

Two (2) coverage start date options for labor rate plans. See page 11.

Choose the traditional 366th-day start, or offer even more protection with a start date of 31 days

after the sale.

Simple, more flexible coverage options. See page 12.

Multiple contract possibilities – including Parts Only and Labor Only – that are easy to explain to

the homeowner.

Clearly defined coverage. See page 13.

Guidelines make it clear what’s covered and what’s not, and clarify claim submission policies, which

are strictly enforced.

Better management and sales tools. See page 22.

Regular reporting, improved sales tools and the Assessment Score metric will help you manage your

optional warranty business more effectively.

Why Offer Optional Warranties From Carrier?

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What’s so great about it? Well, it gives you more options for one. But it also keepsthings simple. These warranty products are easy for you and your customers tounderstand, and – you might like this best of all – life is easier for you on theadministrative end.

This program guide has all the information and forms you need to sell and manageCarrier’s optional warranties, build long-lasting customer relationships and expandyour profit margins.

You’ll also find details on some important changes in procedures and requirements –as well as tools to help you evaluate and manage your warranty business.

Most of all, in these pages you’ll find all the options you need to provide security foryour customers – and new profit-making opportunities for your business.

An easy path to higher profits.Offer your customers peace of mind and improveyour bottom line at the same time – with the CarrierOptional Warranty Program.

If you have anyquestions about thisguide or aboutCarrier’s optionalwarranty products,eligibility or pricing,please contact yourdistributor or contractadministration.

Carrier CorporationContract Administration(866) 989-2524

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Carrier Optional Warranties

Program GuideContents1. Optional Warranties and Your Business

pg 6 • Developing Your Business Advantagepg 7 • Calculating the Financial Benefitspg 8 • Improving Your Cash Flowpg 9 • Evaluating Your Business Needs

2. Warranty Planspg 10 • General Contract Guidelinespg 10 • Contract Offeringspg 11 • Labor Rate Planspg 11 • Program Allowances

3. Program Policiespg 12 • General Guidelinespg 13 • What’s Covered, What’s Not

4. Participating in the Programpg 14 • Dealer Registrationpg 15 • Creating and Registering Contractspg 16 • Contract Registration Guidelinespg 17 • Filing a Claimpg 19 • Claim Guidelinespg 21 • Dealer Terminationpg 21 • Transferring Contracts

5. Program Evaluation Toolspg 22 • Assessment Scorepg 23 • Reporting

6. Appendices• Contract Administration Contact Information

• Appendix A – Eligible Equipment

• Appendix B – Allowable Labor Hours

• Appendix C – Recommended Parts Inventory

• Appendix D – Dealer Participation Agreement

• Appendix E – Parts Credit Claim Form

• Appendix F – Labor Only Claim Form

• Appendix G – Warranty Registration Form

• Appendix H – Dealer Transfer Form

• Appendix I – Homeowner Transfer Form

• Appendix J – Distributor Authorization Form

• Appendix K – Service Ticket

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Developing Your Business AdvantageCarrier’s full line of top-quality indoor comfort equipment already differentiates you from otherdealers. Our Optional Warranty Program can help you offer customers the extra protectionthey’re looking for, and improve both your service and add-on/replacement business.

Offering optional warranties as part of each sales call can increase the confidence prospectivecustomers have in the equipment – and open the door for additional sales down the road.Because these warranties can reduce the risk of future repair costs for homeowners, you willfind that customers are very interested in finding out more.

Plus, you’ll be the first dealership they call for service. Carrier prints your business name righton the warranty contract. So you’ll enjoy a nice profit from the warranty sale and create thepotential for revenue year-round from future repair needs.

Carrier’s program is one of the most competitive programs available. It offers parts mark-up onlabor contracts and includes travel and diagnostic time – there’s almost no liability for yourbusiness. Your customer is happy and Carrier strengthens its reputation as the Experts in homecomfort solutions. It’s a winning situation for everyone.

Carrier customers live busy, fast-paced lives. They don’t have timeto worry about their indoor comfort system failing … or who to callfor service. With Carrier’s Optional Warranty Program, you can takecare of these details for them, give them peace of mind, and buildprofitable customer relationships for your business.

Carrier’s OptionalWarranties – PartsOnly and LaborOnly – can reducethe risk of futurerepair costs forhomeowners, givingthem peace of mind.

You can gain both warranty saleprofits now andpotential serviceprofits year-round.

1. Optional Warranties and Your Business

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First Repair: Three years after purchase

Your customer needs a replacement condenser coil for athree-year-old 12.0 SEER 5-ton Puron® refrigerant A/C unit.

Calculating the Financial Benefitsfor Your Customer:Here are typical homeowner repair scenarios that illustrate howselling Carrier’s Optional Warranties can provide financial benefits toboth your customers and your business both now and down the road.

Second Repair: Seven years afterpurchaseYour customer needs a replacement condenser coil fora seven-year-old 12.0 SEER 5-ton Puron® refrigerant A/Cunit (no longer covered under the Standard Warranty).

Bottom line:

Scenario A: The homeowner purchased a system sevenyears ago but neglected to register for the standardenhanced parts warranty now must pay $1,141 for partsand labor to replace a part no longer covered under theStandard Warranty.

Scenario B: The homeowner pays nothing out of pocketon this repair and the dealer earns an extra $100 in partsmark-up. Again, both the homeowner and the dealerbenefit from the purchase of an Optional Warranty whenthe system was sold.

Scenario A (no optional warranty)The homeowner is covered only under the Standard Warranty.

Travel: $45

Diagnostic: $45

Puron® refrigerant: $72

Labor hours (4 hr): $360

Cost of part: $619

Parts mark-up -

Paid to Dealer: $1141

Cost to homeowner: $1141

Scenario B (optional warranty)The homeowner purchased a 2-10 yr Labor with 6-10 Partswarranty with the system.

Travel: $45

Diagnostic: $45



Cost of part: -

Parts mark-up: $100



AssumptionsCost of part: $619Labor rate: $90Cost of Puron® refrigerant: $9/lb

Scenario A (no optional warranty)The homeowner is covered only under the Standard Warranty.

Travel: $45

Diagnostic: $45



Cost of part*: -

Parts mark-up -



Scenario B (optional warranty)The homeowner purchased a 2-10 yr Labor with 6-10 Partswarranty with the system.

Travel: $45

Diagnostic: $45



Cost of part*: -

Parts mark-up: $100



AssumptionsCost of part: $619Labor rate: $90Cost of Puron® refrigerant: $9/lb

*Covered under Standard Warranty

Bottom line:

Scenario A: The homeowner purchased a system threeyears ago but now has to pay $522 for labor costs toreplace a part covered under the Standard Warranty.

Scenario B: The homeowner pays nothing out of pocketon this repair and the dealer earns an extra $100 in partsmark-up. Both the homeowner and the dealer benefitfrom the purchase of an Optional Warranty when thesystem was sold.

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Gain a competitive advantage. As the HVAC business gets even more competitive,

optional warranties can help you offer something attractive to homeowners and unique in yourmarket. Consumers expect some level of protection when purchasing big ticket items, andoptional warranties are a great way to extend that to them with the sale or soon afterward.

Boost margins. With profit margins on equipment sales and service shrinking in some markets,

optional warranties give you one more way to increase your margin on each equipment sale.

Don’t forget. Even if you do not sell the contract at time of installation, contracts can be sold

up to one year from date of installation.

Sell more maintenance agreements. Carrier’s Optional Warranties go hand-in-hand

with contracts for regular system cleaning and maintenance. The optional warranties becomevoid if the equipment is not properly maintained, so offering optional warranties and amaintenance agreement along with an equipment sale is a natural fit – and can make you theone-stop-shop for all your customers’ indoor comfort needs.

Improving Your Cash Flow ThroughOptional Warranty MarginsYou may think that selling optional warranties isn’t worth the effort – that you’re good at sellingand servicing equipment, and you’d rather focus on that.

But selling optional warranties may be easier than you think – and the financial benefits speakfor themselves.

Consumerstypically pay 15-20% of thepurchase price for optionalwarranties onexpensive appliances.

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✔ Want to boost profit margins

✔ Interested in establishing a continuingrelationship with customers

✔ Want to offer years of protection tocustomers

✔ Would like to offer customers peaceof mind to accompany their newinvestment

✔ Interested in flexible coverage, labor,and program benefits

✔ Want to make repair bills less expensivefor your customers

Evaluating Your Business Needs

How do you know if Carrier’s Optional Warranty Program is right foryou? See how this checklist lines up with your business needs.

Did you know?Homeowners and Optional Warranty Programs

• Homeowners are familiar with optional warranty contracts. Most appliance

and electronics stores offer them right at the checkout counter.

• 90% of dealers surveyed reported that optional warranty contracts

strengthened their relationships with homeowners.

• Over half of consumers surveyed reported feeling that optional warranties

provided peace of mind after the sale.

• Optional warranties offer security for homeowners. By paying for

protection up front, homeowners have a hedge against uncertainty andcosts associated with repairs.

• According to Consumer Reports, consumers typically pay between 15

and 20% of the total sale price for optional warranties when purchasinghigh-priced appliances that require high-priced repairs.

• 65% of dealers surveyed reported selling an optional warranty with

3 out of every 4 equipment sales.

• Carrier’s Optional Labor Only Warranties are a good way to generate

repeat/AOR business for a dealer, because only the dealer registeredon the contract may service a warranty claim. If the homeownerhas already worked with you on more than one occasion, you are morelikely to get the call about upgrading the system when that contractruns out.

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• Installation eligibility. These optional warrantycontracts are for eligible residentialequipment in owner-occupied installations only.

• Covered parts. Coverage under the OptionalWarranty Program is limited to the failed partonly. For complete coverage details, see Section 3,Program Policies.

• Compressor coverage. Previously purchasedParts & Labor warranties for split system airconditioners, heat pumps or packaged productsup to 5-ton do not cover compressor parts;however, these warranties do cover compressorlabor. Compressor parts coverage may beobtained through the Compressor Parts Onlycontracts. There is no mark-up paid oncompressor parts.

• Exclusive labor service. Only the de alerregistered on the Labor Only or Parts & Laboroptional warranty is eligible to repair theequipment. Services rendered by any otherdealer/contractor will not be covered underthis warranty. Any change in the registereddealer – which must be authorized inadvance in writing by your distributor – canbe initiated by Contract Administration.

• Dealer service warranty. The servicing dealermust provide a 60-day warranty on repair labor.

• Inspection and maintenance. Optionalwarranties do not cover inspection services orroutine preventative maintenance. Equipmentfailure resulting from lack of maintenance willnot be covered by these warranties. Serviceagreements should be offered to eachoptional warranty customer to cover thesetypes of services.

• Limitations. Additional limitations and exclusionsmay apply. Contact your distributor or ContractAdministration for complete details.

• Product eligibility. Contact your distributor foreligible models and pricing.

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Flexibility. Simplicity. Now you have both with Carrier’s warranty contractoptions. First, pick the type of contract you want to offer. Then, pick thereimbursement labor rate you want to use. It’s all designed with you inmind – so you can create the program that works best for yourcustomers and for your business.

Carrier dealers can pick from fourhourly rates to use for laborreimbursementunder optionalwarranties.

General Contract Guidelines

2. Warranty Plans

31st Day Start

1-5 Year Labor* 1-10 Year Labor*

366th Day Start

2-5 Year Labor* 2-10 Year Labor*2-5 Year Parts Only – 3 Phase Units Only

6th Year Start

6-10 Year Parts Only6-10 Year Parts – CompressorGenerators4-5 Year Parts 4-5 Year –3-5 Year Labor Parts Only 3-5 Year – 3-5 Year –Parts & Labor Parts Only

2010 Contract Offerings

* Parts covered under Standard Warranty (10 years ifproperly registered, otherwise five years). Parts mark-up paid under Optional Warranty.

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31st day coverage start 366th day coverage start

Plan A - Plan B - Plan C - Plan D - Plan A - Plan B - Plan C - Plan D - $75/hr $90/hr $110/hr $130/ hr $75/hr $90/hr $110/hr $130/ hr



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Labor Rate PlansNot only is Carrier’s Optional Warranty Program simple, italso offers dealers outstanding allowances and terms.

For example, dealers are not restricted to an assigned laborrate. You can choose from one of four labor reimbursementrates (see table). Warranty plans will be priced according tothe reimbursement rate you select, so it’s up to you todetermine the type of plan that works best for you. Contactyour distributor for pricing.

Labor RateReimbursement

OptionsPlan A $75/hr

Plan B $90/hr

Plan C $110/hr

Plan D $130/hr

Program Allowances

• 70% mark-up on parts covered under Labor Only and pre-existing parts & labor contracts up to a maximum of $100.• 1/2 hour total drive-up time. • 1/2 hour of diagnostic time (only for calls when a repair/replacement is made).• Maximum allowable repair times and refrigerant costs as listed in Appendix B.• Up to three accessories can be added to a system without additional cost. These accessories can be selected from

Infinity™ Air Purifier, Electronic Air Cleaner, Humidifier, UV light, or strip heater. To determine what qualifies as a system,see Appendix A.

Optional Warranty Labor Rate Plans1,2

1 Plan types and labor rates apply to new contracts that cover labor costs and are sold after February 1, 2007. All contracts sold prior to this date willcontinue to be reimbursed at the previously established labor rate.

2 Drive-up and diagnostic time will be calculated based on the labor rate attached to the given contract and plan type assigned to it. Please contactyour distributor for further details.

* Parts covered under Standard Warranty (10 years if properly registered, otherwise five years). Parts mark-up paid under Labor Only Optional Warranty.

Coveragestart date

Labor plan

Coveragetypesavailable

Labor rates will be automaticallyadjusted forinflation at a rate of 5% every three years.

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General Guidelines• Timing of sale. All coverage must be sold to the homeowner within 12 months of the start-up date

of the covered equipment.

• Coverage period. The beginning and end dates of the coverage period for any optional warrantycontract are based on the start-up date, even if the warranty is purchased at a later time.

Example: If start-up date is 1/1/2010, then a 10 Year Labor contract starting on day 366 will have

coverage starting 1/1/2011 and ending 1/1/2020.

• Coverage commencement date. Coverage for all new Labor contracts begins either 31 or 366

days after the start-up date, depending on the option chosen by the dealer. All claims prior to thisdate must be covered by the servicing dealer.

• Labor coverage. Labor Only contracts cover all costs associated with service hours. Included inthis coverage are drive-up, diagnostic, labor time spent on a repair, service materials andrefrigerant. No costs associated with parts are covered under a Labor Only contract. Compressorparts and compressor parts mark-up are not covered.

• Parts Only coverage. Parts Only warranty options are designed to cover specific parts and majorcomponents of the HVAC system. While not covering any labor costs, these warranties do coverparts cost. There is no allowance for parts mark-up under these contracts. These contracts offercoverage in years 6 through 10, if the homeowner fails to register for the enhanced standardwarranty within the required time period.

Virtually all Carrier-branded equipment is eligible for coverage underthe Optional Warranty Program. (You’ll find a complete equipmenteligibility list in Appendix A – Eligible Equipment.) Here is a summaryof the coverage policies you need to know.

Equipment start-update is defined as thedate the unit orsystem is placed,piped, wired andoperational withfinal wiring,thermostats andutility connections.

3. Program Policies

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What’s Covered, What’s NotWhat is Covered?All plans:

• Nearly all Carrier-branded residential equipment iseligible for coverage. See the equipment eligibility tablein Appendix A for a complete list of the equipmentcovered. Contact your distributor for a listing of eligible model numbers and applicable pricing.

• Non-Carrier-branded equipment will not be covered.• To qualify as a system purchase, all equipment

(including accessories) must be Carrier-branded and must be installed at the same time. An independent coil may be used with a system; however, the coil willnot be covered under this warranty program.

Labor Only plans:• Drive-up time (1/2 hour of labor)• Diagnostic time (1/2 hour of labor)• Labor hours associated with repair• Refrigerant cost ($9/lb for Puron® refrigerant,

($6/lb for R-22)• Parts mark-up of 70%, not to exceed $100• Field service materials, not to exceed 5% of total

labor charges, for claims involving refrigerant handling

• $50 handling fee for compressors covered underStandard Warranty

• Sales TaxParts plans:

• Dealer’s parts cost

What is Not Covered?• Identical part failures or problems occurring within 60

days of repair• Inspection services• Diagnostic-only calls• Routine seasonal maintenance – plugged filters,

nozzles, system adjustments, thermostat adjustments,clean and checks

• Preventative maintenance – changing out a part in anticipation of future failure

• Noise complaints not associated with any component failure

• Leak repairs due to loose valves, fittings, or line sets• Failure due to corrosive conditions (rust, etc.) or other

environmental factors• Refrigerant-only calls – topping off the unit• Failures resulting from lack of maintenance, including

but not limited to tightening valves, adjustingthermostats, cleaning equipment, etc.

• Failure not caused by equipment or part breakdown or malfunction

• DOA (Dead-On Arrival from the factory) claims• Submitting multiple or duplicate claims for the same

service call• Overtime charges or after-hour charges• Damage due to misapplication, abuse, improper

installation, servicing, unauthorized alteration orimproper operation

• Cost of more than one technician at the repair/job site• Failure associated with inadequate or interrupted

electrical service (blown fuses, open circuit breakers,shorted wires, etc.)

• Failure/damage due to an act of nature (earthquake,tornado, hurricane, flood, fire, etc.)

• Claims that are turned in later than 60 days after repair date• Non-Carrier-branded equipment failures – coils, fan coils,

thermostats• Incomplete or “Work in Progress” claims • Tax on parts covered by Standard Warranty

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Dealer RegistrationTo qualify for the Optional Warranty Program, you must have your distributor’s approval. Follow thethree simple steps below.

1. Fill out the registration forms.

Complete and sign the Dealer Participation Agreement* (Appendix D).

2. Send the forms to your distributor.

Send the Dealer Participation Agreement* (Appendix D) to your distributor for processing. Thedistributor will review the agreement and determine if your company meets the minimumrequirements to participate in the Optional Warranty Program. The distributor will send the DealerParticipation Agreement to Carrier for final approval.

Participation Requirements

• Dealer-warranted coverage for the first 90 days following a warranty purchase after the originalequipment sale.

• Agreement to participate in reasonable audit procedures at the discretion of Carrier Corporationto determine the validity of claims, and the agreement to allow Carrier Corporation to directlysolicit customer satisfaction comments, if required.

3. Get program materials from your distributor.

When you have successfully met the program requirements and Carrier Corporation has givenfinal approval, your distributor will provide you with complete information and any materials youneed to successfully sell optional warranties.

* All participating dealers are required to have a signed copy of the Dealer Participation Agreement on file with Carrier.

Participating in the Carrier Optional Warranty Program is easy. You simplyneed to register – which you can do by contacting your distributor andexecuting the Dealer Participation Agreement – and then begin creatingand selling contracts. Just follow the simple steps outlined in this section.

For Labor Onlycontracts, only thedealer registered onthe warranty iseligible to repairthe equipment.Changes must beauthorized inadvance and inwriting by yourdistributor througha Dealer TransferForm (seeAppendix H).(Additionallimitations andexclusions may apply.)

4. Participating in the Program

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Creating and Registering Contracts

After qualifying for participation in the Carrier Optional Warranty Program,you may begin selling warranties to your customers. When you install aneligible unit, accessory, or system, register the equipment using either theonline NOW system (see below) or by submitting a paper registration form(see page 16).

Registering contracts online is fast and easy. Just follow thesteps below. (For a more detailed walkthrough, ask yourdistributor for training materials covering the NOW system.)1. Log on to hvacpartners.com and select the Warranty tab.2. Select the Warranty – NOW link on the left side window. In

the list of options, select Register A Contract and click onthe link for Residential.

3. Click on the Create a New Residential Contract link at thetop of the main window.

4. Select the button for Parts Only or Labor Only and enterthe purchase date of the contract in mm/dd/yyyy format.For a shortcut, click on the calendar icon and click on thecorrect purchase date. This will auto-fill the purchase datefield. Then click Next.

5. The Dealer and Distributor numbers will appearautomatically based on the HVACpartner ID used to log in.If more than one dealer or distributor number is associatedwith that account, use the drop-down list to select theappropriate numbers. If they do not appear automatically,fill in the required fields. Choose the appropriate Plan Typeand Start for this contract from the drop-down lists.

6. Fill in the Homeowner Address Details. All items markedwith an asterisk are mandatory. If the homeowner’saddress and the equipment address are the same, checkthe appropriate box. If not, fill in the Equipment AddressDetails. You will notice that a contract number hasautomatically been generated in the upper right corner.Click Next.

7. Choose from System Components, Individual Components, or System/Individual Components by selecting theappropriate button.

8. Choose the appropriate HVAC component by selectingthe corresponding button and click Next.

9. Choose the ‘Coverage Type’ by selecting an option fromthe drop-down list. Select the Plan Type you would likefrom the drop-down menu. This option may not beavailable for all dealers. Please contact your distributor formore information. On Step 9, your labor rate will appear automatically if youhave chosen to use a single rate for all contracts. If not, choosethe labor rate that you would like to apply to this contract.

10. Enter an Install Date in mm/dd/yyyy format. For a shortcut,click on the calendar icon and click on the correct installdate. This will auto-fill the install date field. If the system was installed more than a year before thecontract start date, you need to submit an Inspection Report.See Inspection Reports on page 16.

11. Enter the first four digits of the model number (Example:58MV) and the complete serial number for eachcomponent, and click Next.

12. Fill in the amount the customer actually paid for thecontract, without dollar signs or commas (example:1234.56) and click Next.

13. Review the Residential Contract Summary page to ensure coverage type, install date, purchase date,Dealer/Distributor numbers, homeowner and equipmentdetails, and system components are fully correct.

14. Check the certification box and click Finish. You may wishto print the confirmation with the Contract Number foryour records.After completing the registration process, let the homeownerknow that the warranty has been registered with CarrierCorporation. The Warranty Certificate will be directly mailedto the homeowner by Contract Administration.

Online Registration (NOW System)

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1. Before you fill out the form, make sure you have the following information:

• Dealer and distributor ID numbers (available from your distributor; required to process registration)• Date of warranty purchase• Equipment owner’s name, address, and phone number• Complete model number(s), complete serial number(s) and start-up date of equipment• Type of coverage selected• Plan type and labor rate associated with the contract (only applies to Parts & Labor and Labor

Only contracts)• Dealer’s name, address and phone number Note: List only one system per registration form

2. Complete the registration form, then separate the copies and distribute each one to the partylisted on the front of the copy.

When online or paper registration is complete, the equipment is registered and eligible for coverage underthe Optional Warranty Program. If the equipment covered under this plan needs repair and theappropriate time period has passed (30/365 days), you should provide the appropriate parts and/or laborto the customer at no cost and submit a claim to Contract Administration for reimbursement (see Filinga Claim on page 17).

To register a warranty contract using a paper form, use the Warranty Registration Form (seeAppendix G) and follow the steps below, making sure the information is complete, correct, andclearly printed or typed.

Notifying thehomeowner

After completing the registrationprocess, let thehomeowner knowthat the warrantyhas been registeredwith CarrierCorporation. The WarrantyCertificate will bedirectly mailed tothe homeowner by ContractAdministration.

Paper Registration

Contract Registration Guidelines• All contracts must be sold within one year from date of installation and must be registered within 60

days of sale of contract. Failure to do so may void the contract and subsequent claims.

• Contracts registered later than 60 days after the sale and not determined to be void will be billedbased on the contract price prevalent at the time the contract is registered. Additionally, a $50administrative and handling fee will be billed for such contracts.

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Filing a Claim

If an eligible product covered by one of the optional warranty plans needsto be repaired, handle it like any other service call. The only difference isthat part (or all) of the bill will be paid by Carrier Corporation instead of thecustomer. Submit claims online or by sending in a paper Claim Form forLabor Only contracts, or a Parts Credit Claim Form for Parts Only contracts.

For a more detailed explanation, ask your distributor fortraining materials on the NOW system. See page 18 foradditional items that may be required to process your claim.1. Log on to hvacpartners.com and select the Warranty tab.2. Select the Warranty – NOW link on the left side window,

select File a Claim from the options list, and click on thelink for Contract Claim.

3. Click on the File a New Claim link in the main window.4. Enter the first four digits of the model number, then the

complete serial number and the quantity in theappropriate spaces, and click Next.

5. Select the contract number for this claim from thedrop-down box. The install date will appearautomatically, based on what was entered when the contract was created.

6. Enter the failure date and the repair date in mm/dd/yyyyformat. For a shortcut, click on the calendar icon and clickon the correct failure or repair date. This will auto-fill thefield. Click Next.Note: Claims must be submitted within 60 days of the repair date.

7. The dealer and customer information will appearautomatically, based on what was entered when thecontract was registered. Enter a description of the failureand what repair was made in the space marked Reasonfor Part Failure. Failure to enter a description in this boxmay cause the claim to be rejected by ContractAdministration. Descriptions such as “bad part” or“replaced part” do not meet the criteria of a failuredescription and may be challenged. Click Next.

8. Indicate if this is a compressor or non-compressor repairby selecting the appropriate button. Fill in the requiredinformation about the replacement part and the defectivepart, including part and serial number for both. For a

non-compressor repair, enter the dealer price of the part.All dates should be entered in the mm/dd/yyyy format. For a shortcut, use the calendar icon again and select the appropriate dates. Click Add Part Info.

9. The replaced parts will be summarized at the bottom ofthe page. Check the details to ensure they are correct.This information can be edited by clicking on themagnifying glass icon, or deleted by clicking on the trashcan icon. Double-check the parts for accuracy. Thesystem will indicate whether the defective part should bescrapped or returned in the bottom right box of the menu.Once you’re ready to proceed, click Next.

10. If the claim includes labor, the next screen will record thelabor claim information. Enter the number of labor hours(example: 3.5), the labor rate, the quantity of refrigerantused in pounds (example: 9.5), the compressor handlingfee, if applicable, the field service materials, and taxamount. The drive-up fee will be calculated automaticallybased on your labor rate. All dollar values should beentered without commas or dollar signs (example: 123.45).Finally, indicate whether this was a leak repair by selectinga response from the pull-down menu. Click Next.

11. Look over the labor claim summary to ensure it isaccurate. After doing so, click Next.

12. Review the entire claim to ensure that the correctcontract, model, and serial numbers have been entered,and that the customer and claim information is correct.

13. Finally, check the box certifying the information to beaccurate and click Finish. You can also print theconfirmation and claim number for your records.

Submitting a Claim Online (NOW System)

All claims submitted through NOW will be placed on hold forapproval by Contract Administration. Carrier reserves the right to auditall claims to confirm validity, including contacting the homeowner.

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Remember, allclaims forreimbursement –online or paper –must be submittedwithin 60 days ofthe repair date tobe honored.

Filing a Claim, cont’dSubmitting a Paper Claim

To submit a claim for reimbursement with a paper form, use the Labor Claim Form (see AppendixF) or Parts Credit Claim Form (see Appendix E) and follow the steps below, making surethe information is complete, correct, and clearly printed or typed. Forms are also available fromyour distributor.

1. Fill out the Claim Form completely; a description of the work performed and parts replaced must beincluded in the bottom section of the form.

2. Separate the copies of the Claim Form and distribute them to the appropriate parties as instructedby your distributor.

3. Attach the service work-order to the original copy of the claim.

4. Submit the original copy of the Claim Form and the work-order within 60 days of the service work-ordercompletion date.

Claim Validity

While the vast majority of dealers are committed to integrity in their business operations, Carrier mustprotect homeowners and the company from “Creative Claiming” – making inaccurate or falsified claims,a rare practice that is both unethical and illegal.

As a result, Carrier reserves the right to perform reasonable auditing procedures on all claims – includingcontacting the homeowner – to confirm their validity.

To ensure that your claims are processed efficiently and without complication, please make sure all claimforms and/or online data fields are complete and accurate before submitting them for reimbursement.

Other Documentation

Contract Administration may require additional documentation concerning a claim, including (but notlimited to) invoices, the signed customer service ticket, parts receipt, a copy of the maintenanceagreement, and an Authorization Form (see Appendix J) signed by the distributor service manager. Asa result, dealers are expected to keep legible records of work performed and materials used.

Requests for these documents may be random unless a prior claiming issue warrants furtherinvestigation. All additional documentation requests must be fulfilled within two weeks or the claim willbe rejected. Claims that exceed $750 should include these documents automatically.

Use of a non-Carrier-branded part in an emergency is allowed, but must be claimed through a paperclaim and include a copy of the customer signed service ticket for processing.

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19

Claim Reimbursement Guidelines

Reimbursements are based on the actual costs to the dealer rather than a “list” or “master” price. Thefollowing sections provide guidelines for Labor Only and Parts Only payment allowances.

Labor Only Contracts

• Labor claims are paid at the rate specified by the plan type indicated on the contract.

• Drive-up time is 1/2 hour. No added labor will be awarded for excessive mileage.

• Diagnostic time is 1/2 hour.

• Overtime rates and/or charges for more than one technician at the repair site will not be covered.

• The maximum allowable repair times that can be claimed are listed in Appendix B. Claims that exceedthe listed standard times will be adjusted to the allowable time by Contract Administration. All laborhours are paid at the rate specified by the plan type indicated on the contract.

• The reimbursement for any repair or replacement parts covered by a Carrier Service Manager’sBulletin (SMB) shall be governed by the SMB, which will take precedence over the optionalwarranty terms.

• Compressors covered by a Standard Warranty do not qualify for a parts mark-up, butdo qualify for a $50 Compressor Handling Allowance. These replacement compressorsmust be obtained from your distributor to qualify.

• Parts will receive a mark-up of 70% not to exceed $100.

• Emergency, non-Carrier-branded parts purchased for an eligible product willreceive a mark-up of 50% not to exceed $100. Non-Carrier-branded parts mayonly be used in emergency situations where unacceptable delays would resultfrom Carrier-branded parts being unavailable within a reasonable time frame.These parts must be claimed using a paper claim form and include a signedcustomer service ticket for processing.

• Puron® refrigerant can be claimed at the rate of $9/lb and R-22 refrigerant canbe claimed at the rate of $6/lb, both with the maximum allowable amount onany claim corresponding to the recommended system charge. Refrigerantcosts higher than this will be adjusted by Contract Administration to theallowable amounts.

• Refrigerant claims should be made in the appropriate section of the ClaimForm or NOW claiming system. Refrigerant claimed as field service materialor included as a parts claim will not be honored by Contract Administration.Refrigerant handling time is included in the allowable labor schedule.

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2020

Filing a Claim, cont’d• Field service materials include only ancillary materials used during a repair, such as duct tape, wire, etc.

Any field service material costs above 5% of the total labor charge may be rejected.

• DOA compressors are not eligible for warranty claims; reimbursement credit must be applied forthrough Contract Administration.

• Freight or handling charges will not be reimbursed.

• The maximum allowable repair times that can be claimed are listed in Appendix B. Claims that exceedthe listed standard repair times will be adjusted to the allowable time by Contract Administration. Alllabor hours are paid at the rate specified by the plan type indicated on the contract. Claims requiringmultiple part replacements will not result in cumulative hours awarded. Please select the longest repairtime allowed for the parts replaced for use on these claims.

• The reimbursement for any repair or replacement parts covered by a Carrier Service Manager’s Bulletin(SMB) shall be governed by the SMB, which will take precedence over the optional warranty terms.

• State and/or local sales tax on parts may be reimbursed where applicable.

Parts Only Contracts

• All components repaired or replaced during a single service call should be submitted on the sameclaim form.

• The reimbursement for any repair or replacement parts covered by a Carrier Service Manager’s Bulletin(SMB) shall be governed by the SMB, which will take precedence over the optional warranty terms.

• State and/or local sales tax on parts may be reimbursed where applicable.

• Carrier-supplied parts for use on eligible products can be claimed for reimbursement at the dealer’sactual cost.

• DOA compressors are not eligible for warranty claims; reimbursement credit must be applied forthrough Contract Administration.

• Freight or handling charges will not be reimbursed.

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21

Carrier may, in its sole and absolute discretion, immediately terminate a dealer’s participation in theProgram at any time without prior written notice to the dealer if Carrier determines that either of thefollowing has occurred: (a) the dealer files an inaccurate or falsified claim or otherwise engages infraudulent or unethical behavior; or (b) the dealer files or is served with a petition of voluntary orinvoluntary bankruptcy, becomes insolvent, or otherwise is unable to continue its business operations.

Carrier may, in its sole and absolute discretion, terminate a dealer’s participation in the Program at anytime, with or without cause, upon thirty (30)-days prior written notice to the dealer. Examples of acts oromissions that may result in dealer termination include, but are not limited to, the following: (a) the dealerhas ceased to purchase Carrier Eligible Equipment and participate in distributor-offered service trainingprograms for Carrier products; (b) the dealer’s Assessment Score exceeds 175 for a period of six (6)consecutive months; or (c) the dealer is no longer able to provide the required service or equipment foroptional warranty contracts.

Dealer Termination

Transferring ContractsTransfers to a new dealer

Optional warranties are contracts between Carrier and homeowners that have purchased Carrierproducts. Accordingly, in the event that circumstances require Carrier to terminate a dealer from theProgram, Carrier reserves the right to assign all optional warranty contracts registered to such dealer toanother dealer or contractor. The transfer request must be made in advance by the servicing distributor,through the use of a Dealer Transfer Form (see Appendix H), and approved by Contract Administration,who will assign another dealer to service the contracts. Following the transfer, the terminated dealer willbe prohibited from submitting any further applications for optional warranty contracts or receiving furtherreimbursement of any kind from Carrier pursuant to the Program for services rendered after thereassignment.

At any time, a request may be made by the homeowner for the transfer of the optional warranty contractto an authorized dealer of the homeowner’s choice. This transfer will be initiated by the servicingdistributor in the form of written notice to all parties involved. Transfer of coverage will become effectivethirty (30) days from the date of written notice.

Transfers to a new homeowner

All Carrier optional warranty contracts can be transferred to a new homeowner with no fee, as long asthe original equipment remains in the original location and application. (See Appendix I for theHomeowner Transfer Form.)

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2222

Assessment Score

The Assessment Score is a standard benchmarking tool established to help you evaluate andmanage your optional warranty business; it compares actual claims filed on your open contracts tothe amount of expected claims for these contracts.

Expected claims are calculated with consideration given to the type, price and age of each contractand all administrative and support costs associated with a claim (see Sample Assessment Score).Frequency of claims, number of remaining years on the contract, and cost of claims are alsoconsidered. Component failures or change-outs driven by a Service Manager’s Bulletin will behandled outside of the Optional Warranty Program and will not affect individual Assessment Scores.

Optional warranties are good for your customers and good for yourbusiness – especially if your warranty service operations are profitable.Now the Carrier Optional Warranty Program includes a new tool youcan use to assess your performance and help you manage yourbusiness more efficiently.

Sample AssessmentScore

If all of the contractsa dealer has sold areassigned an expectedclaim total of $2000,and the sum ofactual claims madeis $1500, then thedealer’s AssessmentScore is 75(1500/2000 x100).

5. Program Evaluation Tools

What the Score Means

Intended to be a uniform measure of how a dealership is managing its optional warranty business,the Assessment Score reflects how many contracts a dealer sells, the number of service callsadministered, and the value of the claims filed.

A low Assessment Score is a potential indication of many positive characteristics, such as welltrained technicians, quality sales techniques, and a well managed business in general.

A high Assessment Score may indicate potential issues, such as the need for better sales andtechnical training, or the need for adherence to policy or other similar issues.

Score Range Evaluation0-100 A

101-125 B

126-150 C

151-175 D

176+ F

Assessment Score Guidelines

Typically, 95% of dealers fall in the A to C range and only 2% receive a grade of F and require corrective action.

A dealer should strive to maintain a score of less than 125.

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23

How the Score is UsedThe Assessment Score will be calculated for each dealer at the beginning of each year, based on priorclaiming history. Once established, the score will be updated and reported every quarter.

An Assessment Score of 175 or greater will prompt immediate corrective action by the program until thedealer’s score returns to an acceptable level and the reason for the score is addressed.

Corrective action may include additional training, enrolling the dealer in a 100% parts return program,removal from the online NOW claiming system and other initiatives. If the dealer’s score does not dropbelow 175 within six months, the dealer may become ineligible for the Optional Warranty Program.

Warranty Program ReportingMonthly business reports will be calculated quarterly and released through distribution to help youevaluate and manage your optional warranty business. These reports will include current and prior yearperformance and track sales based on the number of contracts sold. These quarterly scores will be anindicator of your performance through the year. Quarterly reports are intended to help dealers track theirperformance and address any issues as early as possible.

How to improve an Assessment Score• Encourage regular technical training for your installation

and service technicians.

• Properly diagnose each repair/replace issue.

• Reduce claiming activity driven by factors stated above.

• Monitor quarterly Assessment Score reports andaddress issues early before they spiral out of control.

• Sell more optional warranty contracts. Assumingclaiming issues are related to a handful of probleminstallations, this will give you a broader base overwhich to spread your actual claims.

• Talk with your Distributor Service Manager to develop acomplete action plan and review other suggestions.

Scores for new dealersNew dealers or dealers who have not sold Carrier

Optional Warranty contracts in the past will be given a

default Assessment Score of 100. If the dealer has 19 or

fewer open optional warranty contracts when Assessment

Scores are next reported (at the end of every quarter) the

default score of 100 will remain. When a dealer has 20 or

more open optional warranty contracts at the time when

Assessment Scores are established, the company’s

claiming history will be considered and an actual

Assessment Score will be awarded.

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2424

Contact Information

All documents should be sent directly to Contract Administration at the following location:

Carrier CorporationContract Administration, TR-18SP.O. Box 4808Syracuse, NY 13221Phone: (866) 989-2524Fax: (860) 998-2941

Appendix

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25

Entire Heating and Cooling Systems*To qualify for system purchase, all equipment (except coils+) must be manufactured by Carrier, and allcoils must be ARI Certified Matching through Carrier. A thermostat/control must be paired with one ofthe components listed below.

• SS A/C and ARI Certified Matching Fan Coil or Furnace Coil• SS A/C and Furnace (An independent coil can be used with this combination,

however, the coil will not be covered.)• SS A/C, Furnace, and ARI Certified Matching Furnace Coil• SS HP and ARI Certified Matching Fan Coil or Furnace Coil• SS HP, Furnace, and ARI Certified Matching Furnace Coil• 0-5 Ton Packaged A/C • 0-5 Ton Packaged HP• Gas/Electric Packaged Unit• HYBRID HEAT® Dual Fuel Packaged Unit

* Excludes compressor/heat exchanger parts; includes condenser coil on SS/packaged unit.+ A third party coil may be used, but will not be covered by this program.

Cooling and Heating Equipment• SS A/C• SS HP• Gas/Oil Furnace• Boiler

* Excludes compressor/heat exchanger parts; includes condenser coil on SS/packaged unit.

Zoning Products and Controls• Infinity™ Control (NIM, SAM included)• Infinity™ Zoning Control (NIM, SAM, control board, dampers included)• Performance™ Series Comfort Zone II (dampers included)• Comfort™ Series Three-Zone (dampers included)• Carrier Programmable Thermostat (covered with a system)• Carrier Non-Programmable Thermostat (covered with a system)

Air Treatment Products• Infinity Air Purifier (filters not included)• Carrier Electronic Air Cleaner (filters not included)• Carrier Humidifier (pads not included)• Carrier HRV or ERV• UV lights (bulb replacement not included)

Compressor• Compressor for SS A/C, PAC AC, or Gas/Electric PAC• Compressor for SS HP, PAC HP, or HYBRID HEAT Dual Fuel PAC

Generators• Air-Cooled Generators (includes transfer switch)• Liquid-Cooled Generators (includes transfer switch)

Appendix A - Eligible Equipment

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Allowances $Puron® refrigerant per lb. $9R-22 per lb. $6

HRSDrive-up 0.5Diagnostic 0.5

A/C and Heat PumpAccumulator* 3.0Compressor* 4.0Condenser Coil* 4.0Condenser Fan Motor 1.0Contactor 0.5Defrost Board 0.5Dual Capacitor 0.5TXV (located in O/D unit) 2.0Main Control Board 0.5Pressure Switch* 2.5Reversing Valve* 3.5Service Valve* 3.0Soft Start 0.5Solenoid Valve 1.5Start Capacitor & Relay 0.5Strainer* 2.0Thermistor 0.5Time Delay Relay 0.5All Other Components 0.5

Furnace Coil/Fan CoilCheck-Flo-Rate/Piston* 1.5Blower Motor 1.0Blower Motor Assembly 0.5Blower Wheel 1.0Circuit Board: var. sp 1.5Circuit Board: others 1.0Coil Change Out* 3.0Coil Leak Repair* 2.5Drain Pan 3.0Solenoid* 1.5Strainer* 1.5TXV* 1.5All Other Components 0.5

Oil FurnaceBeckett Burner Assembly 1.0Drum Heat Exchanger 4.0Igniter Electrodes 0.5Oil Nozzle 0.5Oil Pump 1.0All Other Components 0.5

HRSGas FurnaceBlower Assembly 0.5Blower Motor 1.0Blower Wheel 1.0Capacitors 0.5Circuit Board: var. sp 1.5Circuit Board: others 1.0Collector Box 1.5Coupling Box: multi poise 3.5Coupling Box: others 1.5Draft Safeguard Switch 0.5Flame Sensor 0.5Gas Valve 1.0Heat Exchanger-Primary 4.5Heat Exchanger-Secondary 2.5Hot Surface Igniter 0.5Igniter Controls 0.5Inducer Motor 1.0Inducer Motor Kit 0.5Inducer Wheel 0.5Limit Switch 0.5Pilot Assembly 1.0Pressure Switch 1.0Rollout Switch 0.5Transformer 0.5Wiring Harness 1.0All other components 0.5

IAQ/ControlsEAC Component 0.5Humidifier Component 0.5Zone Control/Board 1.0Zone Damper 1.0Zone Component 0.5Vent Perfect 0.5Strip Heater 0.5Thermostat 1.0All other components 0.5

GeneratorsEngine Long Block† 5.0Rotor/Stator Assembly† 4.0Cylinder Heads† 2.0Fuel Regulator 1.0All Other Components 0.5

HRSSmall PAC 0-5 TonAccumulator* 3.0Check-Flo-Rate/Piston* 2.0Blower Assembly 1.0Circuit Board 1.0Collector Box 1.0Compressor* 4.0Contactors 0.5Coupling Box 1.0Crankcase Heater 0.5Dual Capacitor 0.5Economizer Motor 0.5Evaporator/Condenser Coil* 4.0Flame Sensor/Igniter 0.5Gas Valve 0.5Heat Exchanger Assembly 5.0IGC, HP, ICM Circuit Board 1.0Igniter Control Pack 0.5Inducer Motor Kit 0.5Limit Switch 0.5Low-Ambient Controller 0.5Outdoor Motor/Fan 0.5Pilot Assembly 0.5Pressure Switch (cooling)* 1.5Pressure Switch (heating)* 0.5Reversing Valve* 3.5Rigging On Rooftop Units 2.0Rollout Switch/Temp 0.5

Act SwitchStart Capacitor and Relay 0.5Strainer* 2.0Time Delay Relay 0.5Transformer 0.5Wiring Harness 0.5All Other Components 0.5

BoilerAquastat 0.5Batteries/Heat Exchanger 4.0Push Nipples 4.0Water Pump 1.0All other components 0.5

Appendix B - Allowable Labor Hours+ and Refrigerant Costs

+ Claims requiring multiple part replacements will not result in cumulative hours awarded. Please select the longest repair time allowed for the parts replaced for use on these claims, each additional partreplaced will be awarded one-half hour.

* Times include refrigerant evac/recharge.† Call prior to repair for approval for liquid cooled model. 26

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27

Furnaces1/3 HP PSC Motor1/2 HP PSC Motor3/4 HP PSC Motor1 HP PSC Motor740 Pilot24 Volt TransformerCapacitorsCircuit Boards (Main and

Inducer)Flame SensorHigh Temperature RTV SiliconeHot Surface IgniterIgniter ControlInducer Motor and/or Inducer

Motor KitLimit Switches

Furnace Coils and Fan Coils1 to 5 Ton TXVsAccuRater BodyAssorted PistonsBlower Motors

A/Cs and HPsCondensing Fan MotorContactorsDefrost TimerDual CapacitorsHard Start KitHigh-/Low-Pressure SwitchesMain Control BoardsOutdoor PistonsService ValvesSoft Start KitSolenoid ValvesTime Delay Relay

Oil FurnacesIgniter ElectrodesOil Pump

BoilersAquastatLow Water Cut-OffsWater Pump

Appendix C - Recommended Replacement Parts for Vehicle and Dealer Inventory

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Appendix D - Dealer Participation Agreement

28

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APPLICATION MUST BE SUBMITTED WITHIN

60 DAYS OF REPAIR

0 STOCK / INVENTORY 4 OUT OF WTY EXCHANGE

1 1ST YR WTY 5 OPTIONAL CONTRACT*

2 EXTENDED WTY 6 SALVAGE COMPRESSOR

3 SERVICE PART 7 COMPETITIVE EXCHANGE

* INDICATE OPTIONAL CONTRACT NO. HERE

QTY UNIT INSTALLED

/ /

FAILED

/ /

REPAIRED

/ /

QTY. INSTALLEDMO DAY YR

/ /

/ /

/ /

/ /

/ /

/ /

/ /

/ /

/ /

/ /

ROOF TOP HOURS PER HOUR % TOTAL LABOR

POUNDS

REFRIG

$ PER

POUND TOTAL REF. COST FLD SERV MATL'S TOTAL

SERVICER

DISTRIBUTOR

FACTORY

SLS SLIP NO.SELLER PURCHASE DATE

DISTRIBUTOR IDDISTRIBUTOR

DIST. REF. DIST. CREDIT

WARRANTY STATUSCUSTOMER

STATE ZIP PHONE

CU

ST

OM

ER

IN

FO

RM

AT

ION

STREET

CITY

SERVICER SERVICER ID

PHONESTATE ZIP

STREET

CITY

BASE UNIT MODEL OR PRODUCT NUMBER BASE UNIT SERIAL NO.

SMB/FACTORY PROGRAMS:CLAIM X REF.

CIRCLE REPAIR TYPE: (C) (L) (M) (X) (U) DISTRIBUTOR APPROVAL BY: DATE:

COMMENTS:

FACTORY APPROVAL BY: DATE:

REPLACEMENT

FAILED

REPLACEMENT

LABOR & FIELD PURCHASE MATERIAL SHOULD NOT BE COMPLETED UNLESS AUTHORIZED BY A FACTORY PROGRAM. ASK YOUR DISTRIBUTOR

I CERTIFY THAT THIS IS A TRUE AND COMPLETE STATEMENT OF

WORK CARRIED OUT.

DEALER SIGN

DATE:

PART NUMBER (NOT VENDOR NUMBER) COMPRESSOR SERIAL NUMBER

FAILED

FAILED

REPLACEMENT

FAILED

REPLACEMENT

FAILED

REPLACEMENT

SAM

PLE

S

STOCK / INVENTINVENTORORYYRRR 4 OO

1 1ST YR WTY 55

22 EXTENDED WTY 66

33 SERVICE PARP T

* INDICA* IND TE OPTIONALPTIONALA CONTRACT CONTRACTLL NO. H NO.

UNITUNIT INST INSTAT

/ /

QTY.Y

DIST. CR

WARRANTYRANTYW ST STYY AT TUA

SERIALERIAL NO. NO

ACTORRYYRRR PROGRAMS: PROGRAMS:YY

T

AND COMPLETE STAT TEMENTA OFOF

ER)

EPL

PL

PEEL

PL

PL

PM

PM

PM

PMM

AM

AM

AM

SA

SA

SA

SA

SSS

29

Appendix E - Parts Credit Claim Form

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30

Appendix F - Labor Only Claim Form

Labor Only

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31

Labor Only Claim Form Example

Labor Only

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32

Appendix G - Warranty Registration Form

OPT

ION

AL

WA

RR

AN

TY

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33

Appendix H - Dealer Transfer Form

Contractor/Dealer: Send this form to your distributor.

Distributor: Send this form to -

Carrier Corporation

Contract Administration, Tr-18S

P.O. Box 4808

Syracuse, NY 13221

CURRENT DEALER

Company Name ___________________________________________________________________________________

Address ________________________________________________________________________________________

City _____________________________________State__________________________________Zip_______________

Area Code ___________________Phone Number ______________________________________________________

Check one: Incorporated Unincorporated Individual

Federal Tax Identification Number (Business)___________________________________________________

Social Security Number (Individual) ___________________________________________________________

Name of contractor / dealer owner or general manager _____________________________________________________

DEALER TO RECEIVE CONTRACTS

Company Name ___________________________________________________________________________________

Address ________________________________________________________________________________________

City _____________________________________State__________________________________Zip_______________


Check one: Incorporated Unincorporated Individual

Federal Tax Identification Number (Business)___________________________________________________

Social Security Number (Individual) ___________________________________________________________

Name of contractor / dealer owner or general manager _____________________________________________________

"I have read the Program Guide and agree to its terms and conditions." _________________ (Initial)

Contractor / dealer authorization signature ______________________________________________________________

Please forward to your Distributor for completion.

FOR DISTRIBUTORS USE ONLY

Distributor company name ____________________________________________________________________________

Distributor authorized signature ________________________________________________________________________

Distributor computer ID number, 7 digit ____ ____ ____ ____ ____ ____ ____

Receiving Dealer's computer ID number, 5 or 6 digit ____ ____ ____ ____ ____ ____

OPTIONAL WARRANTY PROGRAM

CONTRACTOR / DEALER TRANSFER FORM

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Appendix I - Homeowner Transfer Form



Carrier Corporation


P.O. Box 4808

Syracuse, NY 13221

CURRENT HOMEOWNER

Name __________________________________________________________________________________________

Address ________________________________________________________________________________________

City _____________________________________State__________________________________Zip______________


HOMEOWNER TO RECEIVE CONTRACT

Name __________________________________________________________________________________________


"This optional warranty has been explained to me and I agree to its terms and conditions." _______________ (Initial)

Homeowner signature _____________________________________________________________________________

Contractor / dealer authorization signature ____________________________________________________________



Distributor company name _________________________________________________________________________

Distributor authorized signature _____________________________________________________________________



HOMEOWNER TRANSFER FORMContract No.

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35



Carrier Corporation


P.O. Box 4808

Syracuse, NY 13221

DEALER

Company Name _________________________________________________________________________________

Address _______________________________________________________________________________________

City _____________________________________State__________________________________Zip_____________


Claim # to be authorized___________________________________________________________________________

Name of contractor / dealer owner or general manager ___________________________________________________



Distributor company name _________________________________________________________________________

Authorizer's name ________________________________________________________________________________


Dealer's computer ID number, 5 or 6 digit ____ ____ ____ ____ ____ ____


DISTRIBUTOR CLAIM AUTHORIZATION FORM

By signing this Authorization Form you attest that you have reviewed this claim and confirm its accuracy.

Appendix J - Distributor Authorization Form

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Appendix K - Inspection Report

36

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