oﬃce services - colliers.com

Office Services

India

Getting to know us

Colliers is the leader in global real estate services defined by its spirit of enterprise. Through a culture of service excellence and client engagement, we have integrated the resources of real estate specialists worldwide to accelerate the success of our partners. Our India Office Services team comprises of expert deal makers, dedicated to offer comprehensive yet customised commercial office services. We aim to meet specific requirements of tenants and owner occupiers spanning local and global markets and different sectors including, but not limited to, IT / ITeS, BFSI, Consulting, Healthcare, Consumer Goods, etc.

Your experts in tenant representation

Uniquetechnology offerings

Our tenant representatives advise our clients on prospective developments in the market, rental rates and lease conditions in the shortest possible time frame and under the best possible terms. Whether our clients require assistance in managing a large portfolio or signing a lease, our tenant representation teams are experts at crafting real estate strategies to suit their current and future needs. We work to understand our clients’ business strategy, competitors and industry drivers that can influence their choice of space, location, functionality, flexibility and cost. We add value at every step by:

With fast and flexible delivery, our collaborative team of experts bring change management experience, deploying the power of Colliers360 and other innovative tools to help you make informed business decisions. Our team understands data access, integration and confidentiality challenges - ultimately developing creative solutions for our clients to benefit from business intelligence.

• Guiding stakeholders through the need evaluation and selection process

• Providing in-depth analysis of market conditions and trends to structure the most beneficial contract

• Identifying potential hurdles to keep our clients’ relocation, renewal or refurbishment process on target with minimal disruption to their business and productivity

Colliers360

Customized to fit your needs, we provide full-service capabilities and a team of experts to integrate your data with our Colliers360 technology. Our agile solution helps you make informed business decisions, based on strategy and insight. Our non-proprietary business intelligence platform integrates with your existing data sources and simplifies your analytics, providing fast and flexible access - often within 30 to 60 days. By aggregating your data into one centralized tool and applying dashboards and analytics across your real estate portfolio, Colliers360 helps you visualize your information, delivering valuable insights through a user friendly portal, accessible on all digital devices.

Workplace Advisory

Colliers’ proven process of workplace strategy development and implementation is supported by tested tools, techniques and data visualization. Our goal is to align your organization’s workplace with your business objectives, brand, vision and culture. Applied successfully for clients across an array of industries, our evidence-based approach helps occupiers create environments that engage employees, drive mission and enable productivity leading to competitive advantage.

Simple yet comprehensive steps towards your business goals

We arrive at the committed best solutions through our integrated offering of expertise from all of our service lines and robust processes that control all elements impacting the project. We recognise that exceptional results require more than just transactional expertise. That is why we have built an integrated platform of complementary services to achieve our clients’ goals. Our tenant representation process consists of four steps that allow a thorough assessment of the situation and result in a customised business solution for the client.

• Create project team

• Define project objectives and critical success factors

• Understand client needs -space planning / work space ratio / building criteria / IT requirements, etc.

• Discuss market conditions

• Identify the best strategy and chart out a project timeline to align with clients’ business objectives

Analyse &formulate strategy

Developsolutions

• Brainstorm all possible scenarios and identify suitable solutions

• Site inspections with the client

• Shortlist preferred options using our Site Selection Matrix

• Perform financial and occupational analysis

• Send request for proposal (RFP) / request for quotation (RFQ)

Post occupancyfollow-up

• Provide lease / sale abstract and summary

• Review transaction with client against stated goals and critical success factors

• Monitor lease / sale performance

• Continue to provide market updates

• Review future opportunities

Negotiations, approval and legal documentation

• Collect and analyse the proposals

• Negotiate with landlords and sellers on all required terms

• Submit all analyses and summary of process for decision-making

• Discuss recommendations and seek alignment with stakeholders

• Finalise commercial and non-commercial lease/sale terms

Our eyeglass approach towards enhancing your business productivity

As a tenant, well-appointed office premises will add value to our client's business in many ways. They can amplify their brand, energise the work environment and boost productivity. At Colliers, our Office Services team adopts an occupier-focused approach to all of our assignments. By taking the time to truly appreciate our clients' corporate culture, human capital and business goals from the start, we work with them to align their business objectives with the resources in hand. We understand that every business is unique and approach each assignment in a highly customised way. Our experience, knowledge and consultative processes enable our clients to make informed decisions every step of the way.

Working with Colliers’ professionals saves our clients the time and confusion of dealing with multiple agents, landlords or consultants. Our comprehensive database contains information on every office listing, agent and landlord, providing exhaustive data about every opportunity that fits their requirements. Our market knowledge provides forward-looking analysis to help them take advantage of trends, and we offer a single point of accountability for each project to connect all of the specialists available to serve our clients.

Getting it right from the start

Achieving clients’ objectives is our top priority. We practice a performance-based approach that links our fees to what we achieve for them. There is nothing better than obtaining feedback from our clients to maintain our high standards in service excellence and knowledge satisfaction. We conduct client satisfaction surveys after every delivery and consistently achieve a score of over 80%. So all our clients can be assured that we are here for them when it matters most.

Performance guaranteed

Through our diverse relationships with both landlords and tenants, we are in a position to be a gateway to real-time market activity. Our professional insights and advice on negotiating leases have ensured value in the decisions of many of our loyal clients.

Connectedto real-time

market insights

Our office leasing expertise is well complemented by our in-house Fit-Out project management and facilities management services. The holistic leasing process takes into account both the present and future needs of our clients’ business to ensure their decisions are future-proof and optimised.

Taking a 360° approach

here for them when it

Our proven track recordColliers represents dynamic and distinguished companies, from Fortune 500 brands with worldwide offices, to local, family-owned businesses. We aim to exceed our clients’ expectations for service and results, creating truly memorable experiences.

American MNC

Representative clients

Highlights of our experience

Office Services: Select key transactions - North

Area Transacted (Sq. ft.)5,00,000Transaction TypeConsolidation/Expansion

Area Transacted (Sq. ft.)5,00,000Transaction TypeConsolidation

Area Transacted (Sq. ft.)5,00,000Transaction TypeExpansion

Area Transacted (Sq. ft.)3,00,000Transaction TypeConsolidation

Area Transacted (Sq. ft.)2,25,000Transaction TypeRelaxation/Expansion

Area Transacted (Sq. ft.)2,00,000Transaction TypeConsolidation/Expansion



Area Transacted (Sq. ft.)1,25,000Transaction TypeRelocation/Expansion

Area Transacted (Sq. ft.)1,25,000Transaction TypeRelocation/Explanation

Area Transacted (Sq. ft.)1,00,000Transaction TypeExpansion/Fresh 9year lease


Area Transacted (Sq. ft.)75,000Transaction TypeRelocation/Expansion

Area Transacted (Sq. ft.)75,000Transaction TypeConsolidation/Expansion


Area Transacted (Sq. ft.)70,000Transaction TypeExpansion

Area Transacted (Sq. ft.)50,000Transaction TypeConsolidation/Expansion

Area Transacted (Sq. ft.)35,000Transaction TypeRelocation



Office Services: Select key transactions - Pune

Area Transacted (Sq. ft.)11,00,000Transaction TypeBTS-Ourigtht

Area Transacted (Sq. ft.)2,50,000Transaction TypeNew Lease

Area Transacted (Sq. ft.)1,08,000Transaction TypeRenewal


Area Transacted (Sq. ft.)48,200Transaction TypeNew Lease







Area Transacted (Sq. ft.)150 SeatsTransaction TypeNew Lease

FORTUNE 500Technology Company

Global Fund

Office Services: Select key transactions - Mumbai

Area Transacted (Sq. ft.)1,20,000Transaction TypeRelocation

Area Transacted (Sq. ft.)1,00,000Transaction TypeRelocation

Area Transacted (Sq. ft.)80,000Transaction TypeExpansion/Renewal








Area Transacted (Sq. ft.)19,400Transaction TypeRenewal










Office Services: Select key transactions - South

Area Transacted (Sq. ft.)9,00,000Transaction TypeRelocation & Expansion

Area Transacted (Sq. ft.)7,50,000Transaction TypePortfolio Study& BTS sale

Area Transacted (Sq. ft.)7,00,000Transaction TypeSale & Lease Acquisition

Area Transacted (Sq. ft.)6,08,000Transaction TypeLease Acquisition

Area Transacted (Sq. ft.)5,75,000Transaction TypeRelocation/Expansion

Area Transacted (Sq. ft.)5,00,000Transaction TypeLease Consolidation& Acquisition

Area Transacted (Sq. ft.)4,04,000Transaction TypeExpansion/Renewal

Area Transacted (Sq. ft.)3,80,000Transaction TypeLease Renewal

Area Transacted (Sq. ft.)2,77,000Transaction TypeRenewal/Lease Acquisition

Area Transacted (Sq. ft.)1,82,000Transaction TypeSale

Area Transacted (Sq. ft.)1.75.000Transaction TypeLease Acquisition


Area Transacted (Sq. ft.)1,20,000Transaction TypeExpansion/Lease Acquisition


Area Transacted (Sq. ft.)42,000Transaction TypePre-commitment

Area Transacted (Sq. ft.)1135 SeatsTransaction TypeConsolidation

Area Transacted (Sq. ft.)450 SeatsTransaction TypeExpansion

“Great overall experience with Colliers. Thanks to a dedicated, knowledgeable and professional team.”– Senior Director, Leading global software company

Chennai

MumbaiPune

Delhi

Bengaluru

Kochi

Gurugram

Ahemdabad

Hyderabad

Noida

Colliers offices in India

Colliers OS presence

Kolkata

We do business where you do business

Bhupindra SinghManaging Director, Office Services (North India) & Regional Tenant Representation (RTR - India)

With an extensive experience of nearly 20 years, Bhupindra is a highly accomplished leader in the corporate real estate industry with core expertise in Occupier & Investor advisory services leading to cost optimization, expansions, portfolio consolidations and strategic account management for domestic and global occupiers.

Sangram TanwarManaging Director, Office Services, Mumbai

Sangram has over 17 years of transaction management and man management experience in the real estate business and has worked across diverse asset classes such as retail, office and land, advising several domestic and multinational owners, occupiers and investors in India. His vast experience includes, leading and transacting lease renewals, consolidations, relocation of various MNC’s and Indian companies, rent yielding assets, land sale and IRR driven forward sale of real estate assets.

Animesh TripathiSenior Director, Office Services, Pune

Animesh has extensive experience of over 13 years of working with clients across different sectors of IT (product development and R&D), ITES (back office and third party outsourcing), Telecom & Manufacturing (shared services centers & global procurement centers) apart from commercial office spaces (front office & sales office). Animesh has actively led transactions for Deutsche Bank, Mastercard, UBS, Kotak Bank, Kone Crane, Nalco & cumulatively in excess of 3 mn sq. ft of Grade A office space.

Kishore VDirector I Office Services I Hyderabad

Kishore has over 16 years of experience in providing strategic operational, financial, organizational, cultural and spatial advice for corporate property users. He was instrumental in managing leasing and sales assignments for leading corporations, including Amazon, Genpact, Ivy Comptech, NTT DATA ,Value Momentum, Persistent Systems , Innopark, Kroll, Hyderabad Industries limited, Star India ,One Plus, Service Now, Thomson Reuters, AINU(Health Care) to name a few.

Arpit MehrotraManaging Director, Office Services, South India

With over 18+ years’ of experience, Arpit is responsible for the overall direction, strategy and growth of the firm in the key markets of Bengaluru, Chennai and Hyderabad. He enjoys strong relationships with both private investors, Developers as well as local and global corporates and interacts regularly with key clients to uncover opportunities in the rapidly moving market & other cities. Arpit has successfully managed leasing and sales assignments for leading corporations including Pega, Novartis, Amazon, United Health Group, Oracle, Accenture, Cognizant Technology, HP, Tieto, Lenovo, NCR, NTT Data, Motorola, Ernst & Young, etc.

Our tales of success

Our relationship with the client in India dates back to 2006 with persistent information sharing and relationship building. Starting in 2009, the client appointed Colliers to seek a ‘Grade A’ office campus space in Bengaluru with exacting requirements. Already impressed with our business intelligence and perseverance, client awarded Colliers a global mandate after this deal saw its successful completion. This has been a phenomenal achievement for Colliers, demonstrating our strong client engagement capabilities and undying passion to work towards clients’ best interests giving Colliers high visibility within their Global and India leadership teams.

2,50,000 SF | BengaluruBuilt-to-suit purchase

Only persistent acorns grow into mighty oaksLeading Global Software Company

A referral for a small deal was nurtured by our team with extensive client engagement opening several opportunities for Colliers. One win leads to another and what followed was a Built-to-suit training centre and office that brought with it, stringent requirements and unannounced complications. But, Colliers handled the deal with precision and swiftly wrapped it up with all associated approvals and negotiations. The stiff budget expectations were also met by our team along with securing a commendable timeline, much to the client’s delight.

1,09,000 SF | GurgaonBuilt-to-suit training

centre & office

A good word shared goes a long way!Leading Automobile Company

Colliers was appointed by the client for purchase of a Built-to-suit office campus for its India headquarters & primary office requirements. This involved a high degree of contractual & design complexity. And we thrive on challenges! Our experts equipped with their sophisticated processes, extensively guided the client and ensured a timely delivery of two phases out of 3, within the prescribed quality standards and budgets. Our superior market knowledge, technical acumen and client engagement have been the key drivers to successfully steer our largest deal of its kind. We have also leveraged a strong Project Management team to add further value.

1.875 Million SF | PuneBuilt-to-suit purchase

The winning formula: service excellence blended with strong relationshipsGlobal Power Leader

One of the world’s largest and most successful technology companies was looking to consolidate two of their existing offices and relocate within Gurgaon. All seemed fair until the squeezed rental expectations were revealed. After several eye-glass inspections, market overviews and financial negotiations, our team cracked it! Colliers suggested a lucrative prime property option with frills attached. An intelligent financial model showcased the earnings to the developer in a way that fitted the rentals in the desired bracket. Further savings of 12% on outgoing rentals became the icing on the cake!71,803 SF | Gurgaon

Consolidation & relocation

‘More for less’ is the mantra to commercial blissGlobal Technology Company

A 9-year long relationship spearheaded by a single-point-of-contact from our senior management all along has weaved in tight bonds in the form of a global mandate. This deal, an outcome of the same relationship, further became a cross-line referral for Colliers. Our team alerted the client about their expiring lease term and to consider relocation or consolidation. Our cross-service teams collaboratively researched to advice and help them restructure their existing lease & stay on. The decision took into account the comfort of their employees which positioned us even better with them. Savings of more than 2 Million Euros brought in by us hit the nail on the head!

1,62,000 SF | NCRLease restructuring &

consolidation

Relationships built in time, nurtured with trustGlobal IT & Communication Service Provider

It’s a story of creatively driving management decisions and industry perceptions to craft a win-win deal for the client and the developer. Sizable cost savings were achieved for the client with the developer getting to house a prime tenant. Since 2008, client has been associated with Colliers, putting forth requests for added space chunks each year. In 2013, Colliers intelligently guided the management to consolidate space by showing them future challenges ready to hit. This required extensive negotiations & breaking away from standard processes, showing client in a different spotlight to make it a lucrative tenant and bringing savings for client too!

2,00,000 SF | NCROffice consolidation

lease

Innovation is the name of the game!Leading Business Services Provider

By embracing best practices, teamwork, innovative solutions and thought leadership, we ensure our clients make well-informed property decisions, while improving the performance of their bottom line. We exceed our clients’ expectations because:

We seek people with in-depth market knowledge who are further supported by dedicated database experts employing modern techniques and technology to maintain unmatched building and tenancy intelligence.

Our teams are always eager to scale-up their expertise with Colliers University which provides self-paced classes on the internet, over teleconference and in person.

We invest in the right people

We reduce risk by modeling market changes, formulating a clear strategy and providing a structured process that takes into account all factors likely to affect the outcome while mitigating costs. Our clients can concentrate on their core business with the confidence that best outcome will be achieved.

We manage risk time effectively and help minimise cost

We deliverservice excellence

We believe in being fully open and accountable with regard to fees and operate on a simple model. We work in the sole interests of our client and reduce any fee liability our client has towards us.

We create positive, memorable experiences by exceeding expectations both in business outcomes and in personal interactions. Our Service Excellence Measurement System - Net Promoter Score (NPS) based customer feedback system keeps the benchmarks and delivery standards high.

We are transparent

Innovation is who we are! Everyday of our lives we question the status quo and strive to churn out innovative workplaces for our clients. We help them do more with lesser space and smartly save energy and environment while making the workplace exciting and future-ready!

We innovate

We are supported by our global platform and a specialist team of over 15,000 professionals spread across 68 countries. We share amongst us, our knowledge, expertise, best practices and market trends using modern tools developed in-house. Colliers Connect, a virtual e-mail bulletin board and Colliers 360⁰, a cloud-based real time portal are few tools in use. Colliers recognises that the value of technology is measured in terms of the operational excellence it delivers and how it enhances the decision¬making. Our tools are designed to provide a cost-effective solution built on the Microsoft. NET platform and deploy software solutions that are selected by our Centers of Excellence and/or provided by our clients. Being connected through these tools helps our teams achieve operating expense and capital expense savings for our clients.

We are tech-connected!

Adding value every step of the way

About Colliers Group Inc.

Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 67 countries, our more than 15,000 enterprising professionals work collaboratively to provide expert advice to real estate occupiers, owners and investors. For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. With annualized revenues of $3.0 billion ($3.3 billion including affiliates) and $40 billion of assets under management, we maximize the potential of property and accelerate the success of our clients and our people.

Copyright © 2021 ColliersThe information contained herein has been obtained from sources deemed reliable. While every reasonable effort has been made to ensure its accuracy, we cannot guarantee it. No responsibility is assumed for any inaccuracies. Readers are encouraged to consult their professional advisors prior to acting on any of the material contained in this report.

BengaluruChennaiGurgaonNoidaDelhiHyderabad

KolkataMumbaiPuneAhemdabadKochi

$3.3B

54,000

67

Annualized revenue

Countries

SF managed

Assets undermanagement

Lease/saletransactions

Professionals

2B

$40B

18,000

Contact us:

Bhupindra SinghManaging Director, Office Services, North India & Regional Tenant Representation (RTR-India)[email protected]+91 9873903899

Arpit MehrotraManaging Director, Office Services, South [email protected]+91 99660 30144

Sangram TanwarManaging Director, Office Services, [email protected]+91 99301 46976

Animesh TripathiSenior Director, Office Services, [email protected]+91 98818 82303

oﬃce services - colliers.com

Documents