ORGANIZATIONAL BEHAVIOR

1. Concerning organizational cultures, a. a strong culture is a more productive environment b. a weak culture is a more productive environment c. the specific culture that contributes to positive effectiveness is well known d. the stronger the culture, the more influential it is on employee behavior

2. Shared organizational values are a. unconscious, affective desires or wants that guide society's behavior b. influenced by international values c. different for the various components of a diverse work force d. a myth

3. Which of the following best explains why an employee behaves as s/he does? a. The environment is the most important consideration in understanding individual employee behavior. b. Both the environment and individual differences are important considerations in understanding individual employee behavior. c. Neither the environment nor individual differences are important considerations in understanding individual employee behavior. d. Employee personality and attitudes are primarily dictated by the environment.

4. Motivation is important to managers because a. it is a significant contributor to high performance b. it does not explain the differences in intensity of behavior c. it explains the differences in attitude and personality d. not all employees know how to use it effectively

5. Considering extrinsic rewards, a. money modifies behavior irrespective of the perceptions and preferences of the person being rewarded b. recognition is a powerful motivating reward for everyone c. upper management compensation is a strong incentive for lower-level employees to work harder d. benefits are usually based on longevity, not performance

6. In order from lowest to highest, what are Maslow's five classes of needs? a. Socialóesteemóphysiologicalósafetyóself-actualization b. Physiologicalósafetyósocialóself-actualizationóesteem c. Physiological, safety, social ,esteem, self-actualization d. Self-actualizationóesteemósafetyósocialóphysiological

7. A lack of clarity concerning what will happen is referred to as a. temporal b. predisposition c. uncertainty d. negation

8. Employees with relatively weak higher-order needs are _______ concerned with variety and autonomy. a. less b. more c. very d. extremely

9. Which of the following is a strategy of job design that increases job depth by meeting employees needs for psychological growth? a. Job rotation b. Job enrichment c. Job enlargement d. Job enrichment and job enlargement

10. What is the key word in understanding organization structure? a. Control b. Change c. Process d. Delegation

11. Organization structures a. affect group behavior more than individual behavior b. change rapidly to meet environmental and market changes c. contribute positively to organizational performance d. can be defined simply as activities that occur regularly

12. Groups created by managerial decision in order to accomplish stated goals of the organization are called a. formal groups b. informal groups c. task groups d. interest groups

13. Continued membership in a group will usually require a. supporting the group leader b. conforming to group norms c. encouraging cohesiveness in the group d. developing a status system

14. Which of the following is true of managers in relationship to conflict? a. Managers generally encourage low levels of conflict because it improves performance, up to a certain point. b. Managers generally ignore conflict. c. Managers attempt to eliminate conflict because the organization rewards them for keeping conflict out of their area of responsibility. d. Managers show no consistent attitude toward conflict.

15. It appears that a. successful leaders tend to be more intelligent than followers b. there is no link between intelligence of the leader and success c. intelligence is the most important "ability" trait in leaders d. persons with creativity make the best leaders

16. Concerning leadership concepts, a. leader roles are unnecessary in organizations like Gore-Tex, where a self-leadership approach is used b. it is likely that a particular set of leader characteristics and behaviors do suit specific situations and groups c. it is likely that the need for leaders will decline in the 21st century due to more decentralized structures d. the military model of leadership will become more popular in the 21st century

17. The definition of communication implies that a. communication is mostly verbal b. communication is mostly written c. most communication is in a vertical direction d. understanding must occur to have communication

18. The LEAST-used communication channel in an organization is usually a. upward b. downward c. diagonal d. horizontal

19. Specific procedures developed for repetitive and routine problems are a. autocratic decisions b. programmed decisions c. easy decisions d. non-programmed decisions

20. An important potential environmental source of change is a. a new competitive product b. dissatisfied employee attitudes c. employee grievances d. a wildcat strike

ANSWERS TO SAMPLE QUESTIONS 1. d 2. c 3. b 4. a 5. d 6. c 7. c 8. a 9. b 10. a11. d 12. a 13. b 14. c 15. a 16. b 17. d 18. d 19. b 20. A

QuestionAll the unique traits and patterns of adjustment of the individual is known asCorrect Answer Personality

QuestionTerm LOC in the study of personality stand forCorrect Answer Locus of control

QuestionAttitude always remains inside a person.Correct Answer True

QuestionEvery manager is intimately concerned with the issue if the attitude can be changed.Correct Answer True

QuestionAn individual’s own social and personality features does not cause a divergenceCorrect Answer False

QuestionHuman behaviour is based on instinctsCorrect Answer William James

QuestionVroom theory has taken into consideration the individual differences based on individual perceptions.Correct Answer False

QuestionA self actualization person is task oriented and is not taken in by the personal criticism or prise.Correct Answer True

QuestionConflict the result ofCorrect Answer In compatible goals

QuestionCorrect Answer

Organization help people achieve their own personal objectivesAt the same time people help organizations achieve its objectives

Performance results are minimumIn autocratic model of organization

Managers do not bother to motivate, guide, develop employees organizationIn custodial model of organization

HR manager comes late frequentlyHe is reluctant to talk on time management

Employees who are regular and punctualTo be rewarded by organization in order to encourage desired behavior

QuestionRewards for behaviour in support of change help in overcoming resistance for change.Correct Answer True

QuestionThere are three broad categories of stressesCorrect Answer Organization stressor

QuestionRole ambiguity ,role conflict , role overload etc. are some organizational stressors relating to the role in the organizationCorrect Answer True

QuestionHawthorne studies points out the need forCorrect Answer Recognition

QuestionThe ________ of stimuli implies that the more intense the ________ audio or visual, the more is the likelihood it will be perceivedCorrect Answer intensity, stimulus

QuestionAlthough understanding differences in ________ is important, behaviour always involves, an ________ of the person and the situationCorrect Answer personality, interaction

Question________ attitude is also a ________ of the trust in the communicator by the employeesCorrect Answer Changing, function

QuestionHuman ________ is ________Correct Answer behavior, rational

QuestionThe study of OB investigate the ________ that individuals, ________ and structure have on behaviour.Correct Answer impact, groups

QuestionMorale essentially is ________ to ________ satisfactionCorrect Answer related, job

QuestionOrganizational culture is a pattern of ________ and ________ shared by the members of organizationCorrect Answer beliefs, expectations

QuestionProcedural conflict occurs when individuals follow sance process to achieve an objective.Correct Answer False

QuestionAn organization that values formality, ________, standard operating procedures and ________ co ordination has a buearacratic cultureCorrect Answer rules, hierarchical

Question________ is a natural ________ among peopleCorrect Answer Conflict, disagreement

QuestionAvoiding refers to ________ and uncooperative behaviours. It is a ________ approachCorrect Answer unassertive, lose – lose

QuestionFriendship groups areCorrect Answer Evolved informally

QuestionTeam is a small number ofCorrect Answer Employer with complementary competencies

QuestionSelf – managed teamsCorrect Answer Perform a variety of managerial tasks

QuestionNorming stage of team building isCorrect Answer Setting rules by which the team will operate

QuestionNorming stageCorrect Answer Norms are established

QuestionEffective communication is the foundationCorrect Answer of modern organization

QuestionIn the ________ stage harmony develops and norms are ________ .Correct Answer Norming, established

QuestionCorrect Answer

face to face interact condition- highest media richness

vertical communication-between hierarchical positionsfear of reprisal-people are afraid to speak their mind

Filters-employees ideas get transmitted upwardlateral communication-among people

QuestionAn idea, no matter how great, is useless until it is transmitted and understood by othersCorrect Answer True

QuestionEffective communication cannot be seen as the foundation o modern organisation’s.Correct Answer False

QuestionPerception is used inCorrect Answer Selection of candidate for employment , Performance Appraisal

QuestionSituation where individual differences are unimportant areCorrect Answer Earthquake , Drought , Flood

QuestionAttitudes are influence byCorrect Answer Religion , Family , Educational background

QuestionPhysiological needs areCorrect Answer Basic Needs , Physical needs , Bodily needs

QuestionAtmospheric conditions that affect working environment areCorrect Answer Temperature , Humidity , Air circulation

QuestionGroup isCorrect Answer Two or more people , Intgeracting with each other , Having common objective

QuestionTask oriented roles of team includeCorrect Answer Seeking information or opinions , Giving information or opinions , Clarifying and elaborating

QuestionDemocratic leaderCorrect Answer Trusts subordinates , Open to all , Formal / informal communication

QuestionThe two dimensional approach of Ohio state studies lessened the gab betweenCorrect Answer The strict task orientation , The scientific management movement , The human relations emphases

QuestionConstantly changing external environment forces an organization to addressCorrect Answer Mission , Long term goals , strategy

QuestionTo form healthy working relationship culture organization needs to look intoCorrect Answer Organization structure , Performance , reward system

QuestionUpward communication is usedCorrect Answer to provide feedback to higher-ups , inform them of progress , relay current problems

Question The cost of tensions and worries created by wrong kind of personalities are enormous in terms of.Correct Answer Employee-employer relation. , Supervisor-subordinate relation. , Peers relations.

QuestionCommanlities and differences suggest in certain respects, every person is likeCorrect Answer All other people , Some other people , No other person

Question Major determinants of personalityCorrect Answer Biological , Situation

Question Valence refers to the degree of favourableness or unfavourableness towards object.Correct Answer True

Question -Correct Answer

Attitude- Respond

Value -Judgment

Opinion- ExpressionPersonality -Behaviour

Question Hearing and seeing do not influence perceptionCorrect Answer False

Question Theory of unconscious behaviourCorrect Answer Sigmund Freud

Question Insecurity makes a manCorrect Answer Under-productive

Question Job enlargement means adding other task to the job.Correct Answer True

Question Our perceptions areCorrect Answer different

Question Pressure for change are created only outside and not inside the organization.Correct Answer False

Question Participative management style facilitate implementing change in organization.Correct Answer True

Question Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by another personCorrect Answer True

Question The Laiseez Faire leadership climate produces the greatest number of aggressive acts from the groupCorrect Answer True

Question

Conceptual skill is the ability to work effectively with people and to build teamworkCorrect Answer False

Question As the Supervisory level the requirement of technical skills is the highestCorrect Answer True

Question Participative leaders decentralize authorityCorrect Answer True

Question Giving a person an opportunity to talk an air his grievances had a positive impact on hisCorrect Answer Morale

Question -Correct Answer

Organizational behavior helps to understand the importance of -Human elements in the organization

Organizational objectives cannot be achieved -By an individual or a small group of individualOrganizations show -Hierarchy of authority

In a organization there is constant interaction- Between people structure an technologyEvery organization contains a blue- Print of human behaviour at work

Question ________ affects ________ in organization and other social settings in several important waysCorrect Answer Self-esteem, behaviour

Question ________ changes may be roughly classified into ________ and incongruent changesCorrect Answer Attitude, congruent

Question Intra personal ________ is the result of ________ needsCorrect Answer conflict, unsatisfied

Question Organizational behavior is the ________ and ________ of knowledgeCorrect Answer study, application

Question High levels of ________ taking, ________ and credibility characterize an entrepreneurial culture.Correct Answer risk, dynamism

Question Organizational ________ is the ________ process by which an organization brings a new employee into its cultureCorrect Answer socialization, systematic

Question When our ________ is ________ we are very likely to resist vigorously, any attempt to change our attitude.Correct Answer self-esteem, threatened

Question A worker with a ________ attitude towards his ________ is much less likely to slacken pace on the jobCorrect Answer favourable, supervisor

Question PotencyCorrect Answer Capable of being effective

Question

Self – managed teamsCorrect Answer Perform a variety of managerial tasks

Question Task oriented roles includeCorrect Answer Seeking information or opinions

Question The informal communication network is calledCorrect Answer Grapevine

Question Formal communication isCorrect Answer from top to bottom

Question ________ can be classified as formal group and ________ group .Correct Answer group, informal

Question The most tried and effective downward communication is to communicate orally andCorrect Answer then follow up in writing

Question RewardsCorrect Answer Motivate employees , Encourages , Feel honoured

Question Productivity declines because ofCorrect Answer Fatigue , Boredom , Monotony

Question People with strong feeling of boredomCorrect Answer Dislike routine activity , Prefer leisure activities , Show lack of satisfaction

Question Organizations are said to be aCorrect Answer Group of people , Having some common goal or objective , Utilize resources for attaining goal

Question Benevolent - Authoritative leaderCorrect Answer Trust’s his subordinates , Has confidence in subordinates , Uses formal communication

Question Steps to be taken for introducing change in the organization.Correct Answer Recognise the forces demanding change , Recognise the need for the change , Finding loopholes.

Question Changing task includesCorrect Answer Job enrichment , Job specification , Job redefinition

Question organizational socialization includesCorrect Answer Developing competencies , Developing organizational values , Developing social and working relationship

Question Individual personality traits that serve as hurdle in communicationCorrect Answer low adjustments , low sociability , low agreeableness

Question Love your body meansCorrect Answer Have a regular medical checkup , Do exercise regularly , Don’t touch tobacco

Question General adaptation syndromeCorrect Answer Alarm reaction , Resistance reaction , State of exhaustion

Question Stage of resistanceCorrect Answer Maximum adaptation , Alarm reaction disappears , Resistance increases

QuestionA youth with white hair catches attention faster in India. This reaction is based on which attention seeking principle / factor?Correct Answer Novelty

QuestionBoredom can be avoided by employing people who are slightly less :-Correct Answer Intelligent

QuestionAccording to Ram it is financially advantageous to work for five days in a week. However, Laxman is of the opinion that such a move will hamper productivity. Under which category will you classify this conflict of ideas between Ram and Laxman?Correct Answer Cognitive conflict

QuestionShyam is working as manager-finance in a multi-national company. His behavior towards his friends has undergone some change in the last couple of weeks. Which of the behavioral symptoms should be observed by his friends so as to find out whether or not he is under stress?Correct Answer Tendency to remain isolated , Poor eye contact while talking , Sudden change in clothing habits

QuestionMajor determinants of personalityCorrect Answer Biological , Situation

QuestionNorms are often more liberally defined.Correct Answer False

QuestionAn employee whose skill set combines good training and high performance goals, implies that he has ________ .Correct Answer High productivity

QuestionThe technology necessitates an organization to change its process of manufacturing, make structural changes, etc.Correct Answer True

QuestionAccording to Frend the human mind is composed ofCorrect Answer Preconscious mind , Conscious mind , Unconscious mind

QuestionHawthorne studies provided the foundation for the expansion of Industrial Psychology to the :-Correct Answer Study of motivation and morale

QuestionEgo controlsCorrect Answer The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.

QuestionThe first stage of alarm reaction includes an initial ________ phase, in which the resistance is lowered.Correct Answer Shock

QuestionThe ________ skills relate to a person's knowledge and ability in any organizational functional area.Correct Answer Technical

QuestionIt is observed that ________has an adverse impact on executive efficiency in the organizations.Correct Answer Distress

QuestionSelect the factors which are treated as motivators by Herzberg in his theory of motivation :-Correct Answer Achievement , Possibility of growth , Responsibility

QuestionStress affects different people but in the same manner.Correct Answer False

QuestionSona and Sunil work on the cost reduction project. Their target is to reduce costs by 15%. Sona is of the view that the total salary of all managers should be reduced by 15%. However, Sunil finds this move to be too taxing on the managers. He opines that only leave travel concession of the managers should be cut down by 15%. Narang is appointed as a mediator. What qualities should Narang possess in order to be successful mediator for resolving the given conflict between Sona and Sunil?Correct Answer Narang should be able to diagnose the conflict properly , Narang should show mutual acceptance , Narang should have the ability to provide emotional support

QuestionA manager informally conveys to his senior that the recommendations of the committee are not implementable because he was not selected as a member of that committee. What type of defense mechanism is the manager using?Correct Answer Negativism

QuestionDuring which phase it is seen that the adaptation energy is exhausted and the resistance level begins to decline in an irreversible manner?Correct Answer State of exhaustion

QuestionAll the unique traits and patterns of adjustment of the individual are known as :-Correct Answer Personality

QuestionThe cost of tensions and worries created by wrong kind of personalities are enormous in terms of.Correct Answer Employee-employer relation. , Supervisor-subordinate relation. , Peers relations.

QuestionWhich personality theories give recognition to continuity of personalities?Correct Answer Trait

QuestionA motivated employee is highly productive but least interested in quality.Correct Answer False

QuestionIdentify the process influence personality development.Correct Answer Socialization process , Identification process

QuestionGood match between individual personality and organization is essential because ofCorrect Answer Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation

QuestionWhen the senior official gets angry with his subordinate and throws the files at him, which form of defense mechanism is he indicating through his behavior?Correct Answer Regression

QuestionIn heavy muscular work, ________ fatigue is unquestionably a major factor contributing to work decrement.Correct Answer Physiological

QuestionUsually, the first impression stops affecting any of your later perception of the individual.Correct Answer False

QuestionIf coincidentally, five out of fifteen employees working in the sales division quit their jobs at about the same time, it is more likely to be perceived as a problem with the manager of the sales division.Correct Answer True

QuestionPerception is a ________ process.Correct Answer Psychological

QuestionThe ________ needs have a tendency of recurrence.Correct Answer Physiological

QuestionIdentify the primary levels of conflicts :-Correct Answer Intrapersonal , Interpersonal , Intergroup

QuestionThe perceptual process shall always result in correct judgment or understanding of facts.Correct Answer False

QuestionWhich type of motivators are involved in granting additional authority to an employee in his activity?Correct Answer Responsibility and recognition

QuestionWhich of the given theories represent the traditional approaches to understanding the complex personality?Correct Answer Intrapsychic , Physiognomy , Trait

QuestionThe primary concern of ego is to determine whether the action proposed by superego is right or wrong.Correct Answer False

QuestionState the structures within the human mind concerned with the development of personality, as advocated by Freud. :-Correct Answer The id , Ego , Superego

QuestionCommanlities and differences suggest in certain respects, every person is likeCorrect Answer All other people , Some other people , No other person

QuestionIshwar was known as task getter. He always threatened his assistants that they might loose their jobs if the work is not done properly. He displayed his authority in the false belief that it frightens the subordinates into productivity. What kind of leadership style is being followed by Ishwar?Correct Answer Negative

QuestionFreud calls ego as "Libido".

Correct Answer False

QuestionJohn, a finance manager, had to present the cash budget before the board of directors. Seconds after he finished, the managing director pointed out that the capital expenditure was not considered and thus making his entire cash budget incorrect. In such a situation, which of the following bodily responses are expected of John?Correct Answer Raised pulse , Release of adrenaline , Rapid breathing

QuestionState the limitations of trait theories :-Correct Answer Traits may be too abstract. , The theory focuses on isolated traits. , The theory is essentially descriptive in nature.

Question________ is a tendency to be directed inward and have a greater affinity for abstract ideas and sensitivity to personal feelings.Correct Answer Introversion

QuestionLakhan is the production incharge XYZ Industries Ltd. He observes that more than two tea-breaks during a day of 8 working hours hampers the productivity. However, the union is demanding four tea-breaks. It is impossible to increase the number of tea-breaks nor is it possible to increase the productivity of workers without tea breaks. Advise on the ideal conflict management style which will benefit Lakhan in this situation.Correct Answer Compromising style

QuestionCorrect Answer

Free rein leaders-Avoid power and responsibilityNegative leaders- Act domineering and superior with their subordinatesAutocratic leaders- Provide security and satisfaction to his subordinatesParticipative leaders- Exercise control mostly by using forces within the group

QuestionCorrect Answer

Noise- Is a distracterRepetitive task- Is a cause of boredomPeak output -Is a result of efficiencySoft music -Increases productivity

Question The super ego acts as a censor on the individual.Correct Answer True

Question Values and attitudes are acquired and learned from experience with people and objects.Correct Answer True

Question Some of the attitudes are developed through imitation.Correct Answer True

Question Organizational commitment by employees does not lead to loyalty.Correct Answer False

Question Perception isCorrect Answer It is a Process

Question

Needs are the result ofCorrect Answer imbalance

Question Physical surrounding affectsCorrect Answer Production

Question There are five primary levels of conflicts.Correct Answer False

Question If organizations' interests suffer, it does not impact employees interestCorrect Answer False

Question Change takes place in all part of organization.Correct Answer True

Question Human beings areCorrect Answer Susceptible to stress

Question Stress is non specific response of the body toCorrect Answer Stimulations

Question Ego i.e attachment to self temptations envy or hate, or the ,main organizational stressorsCorrect Answer False

Question -Correct Answer

Organization culture -Employee behavioursProcedures and policies- Shapes organization cultureReward system and measurement -Affect organization cultureBureaucratic culture- Values rules and regulationTradition, loyalty- Attributes of clan culture

Question Extra - organizational activities influence human behavior actCorrect Answer Work

Question Free rein leaders avoid power andCorrect Answer Responsibility

Question The authoritarian leader encourages group discussion anddecision- makingCorrect Answer False

Question Organization showsCorrect Answer Hierarchy of authority

Question Perhaps the most ________ factor that contributes to ________ is the physical stature of an individualCorrect Answer outstanding, personality

Question Organizations are the grand strategies created to bring ________ to a concerted effort for the achievement of certain ________ .Correct Answer order, objectives

Question Manager is not the ________ but a leader in ________ model of organization.Correct Answer boss, supportive

Question ________ can be high in spite of morale being low because of________ systems and controls imposed by managementCorrect Answer Productivity, rigid

Question ________ means the ________ of employees and group towards their work environmentCorrect Answer Morale, attitude

Question Procedures and policies provide foundation for developingCorrect Answer A good work culture in the organization

Question Organizational ________ is still a relatively new,________ and little understood management conceptCorrect Answer culture, controversial

Question Finding the most ________ sub ________ in the organization and using it as an example from which employee can learn.Correct Answer effective, culture

QuestionPressure for ________ are created both outside and ________ the organizationCorrect Answer change, inside

Question Management of ________ is incomple without proper ________ Correct Answer change, follow up.

Question Effective group hasCorrect Answer Shared goals

Question Organizational communication is of differentCorrect Answer types and forms

Question A purpose, expressed as a message to be conveyed, passes between a source ( the sender ) and a receiverCorrect Answer True

Question Hawthorne studies are of utmost significance as they form an honest and concerted attempt to understandCorrect Answer The human factor , Recognize the employee attitude ,Workers social situation on the job

Question Secondary motivesCorrect Answer Power , Affiliation , Achievement

Question The hygiene factors are likeCorrect Answer Technical supervision , Salary , Personal life

Question

Characteristic of group thinkCorrect Answer Collective rationalization , Stereotypical views ,Direct pressure

Question Consultative leaderCorrect Answer Shows confidence in subordinates , Retain control in his hands , Retain decision making in his hands

Question Theories of leadershipCorrect Answer Trait theory , Fiedler's theory , Life cycle theory

Question Kurt lewin suggested three phase process for change in peopleCorrect Answer Unfreezing , Changing , Refreezing

Question Constantly changing external environment forces an organization to addressCorrect Answer Mission , Long term goals , strategy

Question Cultural diversity brings with itCorrect Answer Intra organizational conflicts , Communication difficulties , turnovers

Question Improving communication at the individual level includeCorrect Answer sending , choosing channels , receiving

Question Working requires greater ________ and interaction ________ workersCorrect Answer co-ordination, among

Question The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :Correct Answer Storming

Question Feeling of insecurity usually makes a man under-productive.Correct Answer True

Question -Correct AnswerIdeal self -RogerPer sonare- to sound throughEgo -FrendTraits- All portPhysical structuring -Sheldon

Question Individual initiative, flexibility and freedom are encouraged in________culture.Correct Answer entrepreneurial

Question OB is mainly concerned with the study of human behavior at work.Correct Answer True

Question The great depression contributed to the rise of:Correct Answer Human relations movement

Question

Resistance to Cultural Change is directly depends on:Correct Answer Magnitude of change , Strength of the prevailing culture

Question- Correct AnswerWagner Act -Labour movementScientific Management movement- Wage payment plansHawthorne Experiments -Human relationsHugo Munsteberg -Psychology and industrial efficiency

Question Hawthorne studies point out that:Correct Answer The need for recognition and security exert greater impact on productivity than the physical working conditions.

Question Maximum adaptation occurs during the stage of resistance.Correct Answer True

Question The blue print of human behaviour at work is represented byCorrect Answer Procedures , Rules , Regulations

Question To be efficient every manager must try toCorrect Answer Understand human behaviour , Predict human behaviour, Control human behaviour

Question If the stress persists, or the defensive reaction proves ineffective, the organism develops itself for the fight mechanism.Correct Answer False

Question A ________ person has a cause and an ideology to fight for achieving the set goal.Correct Answer Self-actualized

Question The philosophy that guides an organization's policies towards its employees and customers is an important part ofCorrect Answer Organizational culture

Question The ________ leadership style is an expression of the leader's trust in the abilities of his subordinates.Correct Answer Participative

Question ________ in one form of dominance, in which the followers more or less willingly accept direction and control by another person.Correct Answer Leadership

Question Basic Organizational Behaviour concepts take into considerationCorrect Answer Nature of people , Nature of organization

Question A manager can be effective by just having a sound knowledge of his area of workCorrect Answer False

Question During which phase it is seen that the adaptation energy is exhausted and the resistance level begins to decline in an irreversible manner?Correct Answer State of exhaustion

Question

According to Vroom's theory, ________ is the result of multiplication of valence and expectancy.Correct Answer Motivation

Question Name the groups of core needs identified by AlderferCorrect Answer Existence , Relatedness , Growth

Question The storming stage relating to development of a team is characterised by which of the following aspects?Correct Answer Emergence of conflicts , Seeking task related guidance from the leader , Deciding the responsibilities of each team member

Question Which theory assumes that the manager's role is to coerce and control employees?Correct Answer Theory X

Question What are the principles of job enlargement?Correct Answer Rotating the assignments , Challenging the employees by increasing the expected production , Adding other tasks to the job

Question Rest pauses provide an opportunity to talk and think only about job-related activitiesCorrect Answer False

Question The multinationals which come on the Indian scene enjoy superior resources in terms of________technology as well as market network.Correct Answer money

The major contributors to the development of Organizational Behaviour are:Correct Answer Industrial psychology , Scientific management movement , Human relations movement

Question The ________ motivator includes introducing new and more difficult tasks to an employee, who will be doing them for the first time.Correct Answer Growth and learning

Question In Organizational Behaviour, 'caused behaviour' meansCorrect Answer By his own behaviour, a manager can affect how an employee behaves.

Question Career development of employees facilitates development of whole person concept.Correct Answer True

Question Illumination Experiment is a part of Hawthorne experiments.Correct Answer True

Question The features of team empowerment are as follows:Correct Answer Potency , Autonomy , Impact

Question Fiedler has described situational favorableness in terms of three empirically derived dimensions, viz:Correct Answer The leader member relationship , The degree of task structure , The leader's positional power

Question High competitiveness and profit orientation is a characteristic of which type of organizational culture?Correct Answer Market

Question A communication media is said to rich when which of the given parameters are satisfied?Correct Answer It facilitates rapid feedback

Question Anand is the new CEO of ABC Ltd. Whatever suggestions or recommendations are given by his subordinate managers, all are rejected by Anand. What sort of role is being portrayed by Anand?Correct Answer Negativist

Question The communication process can be improved by ________.Correct Answer Reducing status barriers

Question ________ is caused because of the modern life and anxiety to cope with them.Correct Answer Distress

Question According to Likert, few variables characterize the leadership style. Select these variables.Correct Answer Casual , Intervening , End-result

Question Select the needs which are discussed by the need hierarch theory.Correct Answer Physiological needs , Security needs , Self realization needs

Question Contribution of Walter Dill Scot towards industrial psychology is:Correct Answer He showed how psychology can be applied to advertising and selling.

Question In the discipline Organizational Behaviour the fundamental concept is:Correct Answer Based on the nature of people and organization

Question The communication between managers and workers located in different functional divisions is known as ________ communication.Correct Answer Diagonal

Question Identify the process influence personality development. Correct Answer Socialization process , Identification process

Question 'I' refers to the personal self and 'me' refers to the social self in the theory ofCorrect Answer Roger

Question Fundamental force motivating the human organism isCorrect Answer Self actualization

Question Indicate the developmental stages that the teams are required to go through.Correct Answer Forming , Storming , Norming

Question The storming stage relating to development of a team is characterised by which of the following aspects?Correct Answer Emergence of conflicts , Seeking task related guidance from the leader , Deciding the responsibilities of each team member

Question The ________ teams are concerned with rotating tasks and assignments amongst its members.Correct Answer Self-managed

Question The self-managed teams usually consist of employees whose work is related to manufacturing an entire product.Correct Answer True

Question Norms are often more liberally defined.Correct Answer False

Question Identify the situations which reflect upward communication.Correct Answer Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys

Question Identify the steps involved in achieving improvement in communication within the organization.Correct Answer Simple messages , Use of multiple channels ,Promoting inter-group communication

Question Face-to-face conversation is often regarded as the richest communication media, because:Correct Answer Handles multiple cues simultaneously

Question The more successful the organization is, the less effective is its internal communication.Correct Answer False

Question Research has found that all communication channels are equal in their capacity to convey information.Correct Answer False

Question A non-specific response of the body to a situation is known as ________.Correct Answer Stress

Question The concept of organizational stress was first evolved in the classic work of ________.Correct Answer Kahn et al

Question Decrease in productivity and increase in interpersonalconflicts are some of the ________ symptoms of stress.Correct Answer Behavioral

Question It is observed that ________has an adverse impact on executive efficiency in the organizations.Correct Answer Distress

QuestionSidha Samadhi Yog is one of the modern therapies of________.Correct Answer Meditation

Question Eustress is very harmful to the person suffering from it.Correct Answer False

Question The ________ studies were the first to emphasize the importance of task and human dimensions in assessing leadership.Correct Answer Ohio State

Question- Correct AnswerKatz and Kahn -Advocated varied meanings of leadershipKeith Davis- Defined leadership as human factor that binds people together

Ronald Lippitt and Ralph K. -Series of pioneering leadership studiesKurt Lewin- Father of group dynamics

Question Organizational Behaviour studies human behavior as well as group________.Correct Answer dynamics

Question The results of bank wiring room study done under the Hawthorne experiments were:Correct Answer Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members

Question Fred Luthans is known as the father of "Scientific Management".Correct Answer False

Question The four different models of organizational behavior denote:Correct Answer The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking andbehaviour of the management and the managers alike

Question In which organization models, managers did not bother to create an atmosphere which was conducive to the development of the employees?Correct Answer Autocratic , Custodial

Question Select the needs which are discussed by the need hierarch theory.Correct Answer Physiological needs , Security needs , Self realization needs

Question The ________ job loading is also known as job enlargement.Correct Answer Horizontal

Question Which of the given factors are also known as dissatisfiers?Correct Answer Hygiene factors

Question What is the other name for vertical job loading?Correct Answer Job enrichment

Question While physiological need have a reference to the future, the safety needs take care of the present.Correct Answer False

Question The social needs are so strong that even the cruelest criminals dread the punishment of solitary confinement.Correct Answer True

Question According to Herzberg's factor, hygiene factor for one employee is the hygiene factor for all the employees within the organization.Correct Answer False

Question Organizational________represents a complex pattern of beliefs, expectations, ideas, values and attitudes shared by the members of the organization.Correct Answer culture

Question Internal integration involves addressing the issue of:Correct Answer Determining rules related to power and status

Question Organization culture and performance is directly related.Correct Answer True

Question An important factor in implementing rest pauses lies in its-Correct Answer placement

Question State the drawback of Vroom's theory. Correct Answer Does not provide specific solution to the motivational problems