QUICK INTRODUCTION ABOUT EMPLOYEE SURVEY

About our employee survey services

© NVM Group 20152

Our services

• Syndicated• Student and career – annually from 2008

• HR Facts and Figures - 2010

• Ad-hoc• Employee satisfaction

• Employer branding assessment

• Employee engagement

• Culture fits and engaged values

• Attitude Audit and disaster check

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Our approach

• Technically:

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Qualitative

• Focus on the quality of information and insight of it

• Help to explore things and assumption

Interview approach:In-depth interview mini focus group discussion

Quantitative

• Measure up things by put things in quantity.

• By statistical analysis, we project concerns in form of the scale and scope of each issue itself

Interview approach:Paper & pencil interview Computer-assisted interview

Inter-person interview is still the better way to identify and detect anyconcerns from staff during the process while the computer-assistedinterview being more on convenient side.

Our approach

“Each corp. has its own expectation and sets of action standards that need to be addressed properly. Let share with us and together we figure them out.”

“Most critical thing to employee survey is not in the methodology itself but on how the data collected and the way each interviewee receives feedbacks after that.”

“Employee survey is a critical way to build trust based on the way we set up the communication and feedback channel to staff”

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Thus the close cooperation between Client and project team is critical tothe project.Upon the specific needs from client, the research approach will be tailor-made for each of the assumption from BOD as well as HR team.

Our approach

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Satisfaction

Motivation Effective

ENGAGEMENT

The aspects to be assess are listed but not limited within this list:

• Collaboration & Cooperation• Commitment & engagement• Communication & Information• Growth & Development, Training• Diversity of cultural backgrounds• Efficiency of work and structure• Working environment; Fairness & Respect in

relations and at work; Feedback on work, performance

• HR policies• Job satisfaction, variety and scope• Leadership; Management attitude and

behaviors• Motivation; Pay & rewards, compensation,

benefits• Individual performance• Quality of work process, products & services• Reaction to survey• Recognition of work• Working resources; Workload• Business strategy; Company Vision, Mission

& Values• Teamwork & colleagues• Trust

Our approach

• In partnership with you throughout the process

Questionnaire Development & Distribution

Response Rate Advisory

Survey Communication – Aims, Confidentiality, Results/Findings

Survey Host – invitations/reminders, Presentations/workshops, Actionplanning In case the PAPI required, the key personnel from NVM will handle the process

of information collection to ensure the maximum confidentiality

Reports delivery – Individual teams/Departments/Regions

Benchmarking Advisory

Management commentaries for actions

Trend information, track results over time

Online data access to create customized charts/tabulations combining withstatistical approach to understand deeper about the drivers and reasonsbehind the figures

Key Driver Analysis on engagement/retention/satisfaction index

Strictly follow the Code of Conduct from ESOMAR for social research.

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• Briefing and discussing with internal team for understanding the circumstances as well as key business objectives and expectations

Focus

• Exploring assumption by observing and exploratory interviews

Gathering information

• Designing processes and questionnaires

Design

• Test, check, test, check, …..

Pilot and Review

Rolling out

• Processing raw data

• Formulating models and influencing factors

Analysis

• Presenting Draft reports and findings

• Discussing on key finding for understanding the causes and their impact

Result communication

• Checking facts again.

• Identifying problems

Signing up

• Proposing ideas for actions

Measuring outcomes

Our clients

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Sample report and our tools

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Data processing procedure

Data coding

•Based on the finished questionnaire to generate the code frame and then the code frame for all the open-ended answer

•The code frame will be used during the data inputing step

•All finished questionnaire should be coded and hidden the interviewees.

•Code all the open ended answers. In case there are some new codes from the existence code frame , contact the HR team for new codes.

Data inputing

•Setup the input framework (SPSS, QPS)

•Data input. Checking on the code frame and recon

•Data cleaning

Data processing

•Check on the tab-spec

•Create the syntax

•Generating tabulars

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Overall satisfaction

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[your comment…]

4.3

2.42

Total Group Head Office Factory

Overall satisfaction

Ref: Q1R1 (

Data: table 1

Detailed factors for the staff satisfactory (sorted)

14

Ref: Q1R2..R14

7.38

7.44

7.20

8.00

6.72

7.00

8.19

7.00

7.17

6.12

7.60

6.46

7.20

Satisfaction score

0.8

0 0.7

9 0.7

8 0.7

4 0.7

3 0.7

3 0.7

0 0.6

9 0.6

2 0.5

9 0.5

7 0.4

5 0.3

3

Weight factor

Leadership

nature of work

Direct management

Relationship

Fair treatment

Feedback

Relationship to customer

Personal regconition

Senior management

Pay and reward

Facilities and equip

Personal development

Work life balance

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Understanding of ….

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76%

47%

35%

47%

29%

Support for chains

Brand bulding

Customer service

Revenue generation

Support for staff

Satisfaction score30% 40%

70% 60%

HO Factory

No

Yes

Perception toward communication channels

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1

2

3

4

5

Individual face to

face meeting -

Mean score

A personal memo

or note - Mean

score

E-mail - Mean

score

Telephone - Mean

score

Group meeting -

Mean score

Notice board -

Mean score

Tools support for the Survey

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www.questionpro.com www.SurveyMonkey.com

Qualtrics

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