honeymooners had the best

romantic stay ever therefore

we form part of the elite in

terms of honey-

moon locations in

Mauritius.

Volume1,Issue1

Nu Zurnal

ANGSANA BALACLAVA MAURIT IUS

Angsana

The Angsana Brand has

been launched in the

year 2000 and is a

sister brand of Banyan

Tree and was created

to diversify the Banyan

Tree business to other

areas of hospitality.

The Angsana concept is

focused on modern

travellers in search of

style, authenticity and

vibrant enlivening ex-

periments. Angsana

Balaclava Mauritius

stands out of the Ang-

sana Brand lot as it

also offers the seclu-

sion required for hon-

eymooners resulting in

about 1,000 honey-

mooners in 2015 only.

Dear team, In keeping with the man-date of delivering memo-rable service to our guests - our key differenti-ator - we just launched with the HODs the build-

ing block vision to define our priorities for 2016. What has been worked out will be shared with you soon for your input and implementation. This creates a culture of con-tinuous improvement to identify and resolve ser-vice gaps promptly to-wards enhancing guest experience.

Looking ahead at 2016, we have top three priori-ties. Our key focus will be to maximize incremental revenues especially for F&B and Spa, gain mar-ket share to lift up our occupancy and to pro-vide a truly exceptional experience for our guests

to reach the TOP 10 in TripAdvisor which is cru-cial for our success.

Last but not least, we have to develop our asso-ciates by offering them a real training platform. As usual, I count on you all to bring your best for the Resort.

A Word from the GM

NewsletterDate:5thMarch2016

 We have been awarded the

Travelers’ Choice award as

we are among the 10 best

Romance hotels in Mauri-

tius. On the 31st January

2015 we were at the 29th

position but we ended the

year at the 14th place.

How it works?

Our guests rate us and com-

ment on the service we have

provided from Front Office

to Housekeeping .

This year the most

common comment

has been that the

tion of what we have experienced since. The spa is world class with baths and sauna all included - I nor-mally go mental where Four Season, Shangri-La or Fairmont nickel and dime extra "resort fees". None of that here, it is all included. The staff are not only perfectly trained but actually genuinely nice people who really

want to not only solve problems but have com-mon sense and clearly have been given liberty to use this. We are on half board and the food is also amazing. My only COM-

PLAINT which is massive is "where do

I go from here??". I am genuinely con-cerned no matter how much money I want to spend somewhere else in the world I may struggle to find the per-fection (and they always surprise us with little (free) treats we have dropped in our laps throughout the stay) we have had here. Take comfort, you will get what you pay for. With-out a doubt the best hotel experience. I have rarely been inspired to write feedback but I actually want to take time on my holiday to show support and say "Thank You" as I believe in life, when people do the right thing it should be acknowledged.

What can I say - rarely in life with high expectations one is surprised and we have been blown away. Despite being 3 hours late Yuvi met us immediately when we arrived and with unbelieva-ble grace and sensibility proposed a solution. As I mentioned, I have been to many "top ho-tels" where the staff hid behind corporate - Yuvi was nothing short of perfect and his approach was an ideal representa-

The Table hereunder shows the ratings

(from 1 to 5) that we have received dur-

ing 2015. In Green is where we have

reached or gone beyond the target,

Black is where we almost reached target

and Red is where we were very far from

the set target. We started the year on a

4.59 and ended on 4.76 which is quite

good as the target was 4.70.

To be able to meet our guests expectations, the GM has introduced: The Building Blocks. It consists of joining up all the HODs and brain storming on the areas where the hotel has to improve and how to im-prove them as a team.

Each HODs has taken ownership of a Block which will be reviewed on a monthly basis. All the blocks make up a pyramid which will get us to the Angsana Balaclava culture which is service excellence.

A dashboard has been created and displayed in the Briefing room with

the 12 key winning matrix to measure the progress and achievement..

During the year 2015, we have fed

orphans, planted trees, provided

school materials for children in need

but this year we want to do more.

And with your help, we will be able to

make a difference. Look out for the

upcoming events where we will keep

changing the world.

CSR is about what we, as a company,

as a whole can do to better our sur-

roundings. It can be in terms of the

environment, the people, the animals,

the plants or any element where we

can make a change. Although it says

CORPORATE, CSR starts with YOU

and ME as an US. United as one we

can do greater things that on our own

and it is our responsibility to help

those in need.

All Joenathan did was help him put his

shoes on

and from

the smirk

on the

little one’s

face: WE

could see

that it

made a

d i f f e r -

ence.

Best Review 2015

Guest Satisfaction

CSR ‐ Corporate Social Responsibility 

Page2 Nu Z u rn a l V o l ume 1 , I s s u e 1

“Have been spoiled at great places from Four Seasons and beyond - Angsana Mauritius is the best I have seen

Building Blocks

Announcements

Mr. Abid Butt the Chief Executive

Officer of BTHR-Head Office will be

replaced by Mr. Des Pugson as

Managing Director, BTHR and SVP

Banyan Tree will be

opening 2 new ho-

tels from the new

and fourth brand Dhawa in China

(Bo’Ao) and Cuba (Santa Maria) in

September 2016. Dhawa targets

the those travellers who are in

search of distinctive experiences

and demand for stylish and unique

destinations. The hotel have been

created in such a way that design, com-

fort and technology come as a whole to

the guests.

MAD interest

Banyan Tree News

Photo of the Year

2015

Ladies and gentlemen, if

you ever need a

babysitter?

Here you go

Yousouf and Farchid:

always ready to help!

Page3Nu Z u rn a l V o l ume 1 , I s s u e 1

Mr. Abid Butt Mr. Des Pugson

The MAD magazine is a daily release which gives us news about what is happening in the Banyan Tree world. We receive updates in changes in administration, on special events and on new brands being launched.

We also receive daily quotes which help us in

not only our daily activi-ties while working but also in our lives.

Here are some of the quotes:

“In all things it is better to hope than to des-pair.” Van Goethe

“Character is like a tree and reputation like a shadow. The shadow is what we think of it, the tree is the real thing.” Abraham Lincoln “

“We make our choices, then our choices make us.”

“I am not what hap-pened to me. I am what

I choose to become.” Carl Gustav Jung

“Quiet people have the loudest minds.” Stephen Hawking

“Great things in busi-ness are never done by one person. They are done by a team of peo-ple.” Steve Jobs

Top Up seller for January 2016 We l i ke good jokes !

 

I didn’t know! Did you?

- Unless food is mixed with saliva you can't taste

it

- Honey is the only natural food which never

spoils

- A giraffe can clean its ears with its 21 inch

tongue

- Grapes explode when you put

them in the microwave

- Only female mosquitoes bite

- My dog used to chase

peop le on a b ike a lo t . I t go t so bad ,

f i na l l y I had to t ake h i s b i ke away .

- Me and my w i fe dec ided tha t we don ' t

want to have ch i l d ren anymore . So

anybody who wan ts one can leave us

the i r phone number and addres s and we

w i l l b r ing you one

- " I wasn ' t t ha t d runk yes te rday " "Oh

boy you took the shower head in your

a rms and to ld i t to s top c ry ing "

About Daryl.

We have ask his team

mates’ thoughts on him.

Let us see…

“Daryl is an efficient

young man. He always is

willing to go the extra

mile to get things done

and is eager to learn. It

has been a pleasure

working with him. I would say his best trait of

character is that he is a winner and a challenger.

He has the heart of a lion.”

“Daryl has proven to be committed by achieving and going beyond his

monthly upselling target. His approach to providing a pre-stay service

and all efforts put to providing a 5 star service has been rewarded. We

are proud that he has been awarded up seller of the month. Well done

Daryl! Keep up the great work!”  

“No dream is too big, and no dreamer too small.”

With the associate entitlement, you can go in any Angsana or Banyan Tree in the world.

Banyan Tree Al Wadi could be your next stop...