November 2016

Disclaimer: This eMagazine is produced especially for residents in Glen Erasmia Estate to provide updates and useful information. It is produced by GLOVent Media & That Touch Media, on behalf of the homeowners’ association (HOA) of Glen Erasmia Estate. Although every effort is taken to ensure accuracy of content, the HOA and/or the publisher, cannot be held liable for any inaccurate information, and may not agree with all opinions expressed in this publication.

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Our Next Newsletter: Dec 2016

ContentsInput From The Estate ManagerCalendar DiaryRefuse Collection DatesEvents - DiariseSecurity Water RestrictionsCommunication Scheme OmbudMaintenanceCommunicationPower Failures & Water LeaksTenants / New Residents BoulevardIncidents/ComplaintsGood NeighbourlinessRulesDomestics & GardenersPetsAesthetics & RecyclingSpeedingPost BoxesHealth & SafetyBirthdaysThank You

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A warm welcome to all new residents to the Estate.

We hope that your stay here will be a pleasant one.

A division of GLOVent Solutions www.glovent.co.za | chandi@glovent.co.za

This magazine is designed & published in partnership by:

A division of That Touch Consultants

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Our annual Christmas Function will be held on the 3rd of December 2016 from 14h00. This year there will be a lot of surprises. Please read further down in the Newsletter for more information.

Our Trick and Treat function was a big success and we would like to thank all of you that participated in this event. See pictures further down in the Newsletter.

The Community Schemes Ombud Service (CSOS) was approved by the State President and Gazetted on the 7th October 2016. This is now law and will have a Financial bearing on all residents and HOAs as an additional levy in future will be billed. Please read further down in the Newsletter about the CSOS.

The year has sped to an end and our Matric learners are hard at work finishing their Matric qualifications. Good luck to all our other learners with the exams!

A lot has been done this year to maintain the Estate in such a way that the values of properties remain constant. The HOA can safely say that all the Capital Projects, approved at the AGM, have been completed for 2016/17.

Estate Manager

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LeviesCalendarMONTHLY BOARD MEETING DATES:28th November

WEEKLY SECURITY MEETINGS:Tuesdays - 17:00 - at Estate Office(Residents with security related issues or suggestions are welcome to attend the meeting.)

WEEKLY MAINTENANCE:Mondays - 17:30 - at Estate Office

The total levy amount is now R1, 250-00 per month, as per AGM approval, backdated to the 1st March 2016.

ALL LEVIES SHOULD BE PAID BY THE 7TH OF EACH MONTH TO AVOID ANY PENALTIES.

BANK DETAILSBank: Absa | Code: 632005 | Branch: Kempton ParkAccount Number: 4048735827Account enquiries can be directed to martin@mcadmin.co.za or phone MC admin at; 011- 394 9625

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Refuse CollectionTUESDAYS – 8, 15, 22 and 29 NOVEMBER 2016If Tuesday happens to fall on a Public Holiday, Ekurhuleni will still remove the refuse. • REFUSE TO BE PUT OUT ON THE MORNING OF COLLECTION

AND NOT BEFORE.• NO BUILDING RUBBLE /MATERIAL OR GARDEN REFUSE NOT IN

A BAG SHOULD BE PUT OUT ON REFUSE COLLECTION DAYS.• PLEASE NOTE: EKURHULENI DOES NOT COLLECT BUILDING

RUBBLE/MATERIAL AS PER THE ESTATE RULE.

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Events to DiariseCHRISTMAS FUNCTION & MARKET

Saturday, 3 December

• XMAS MARKET: 17:00 – 21:00 – De Wetshof and Pinotage

Boulevard Cul De Sac.

• Entertainment for children as from 2pm – Main Boulevard

(Swings, Man Bungee, Gladiator Rocket, Busker.)

• Movie on the Boulevard! (A First for Glen Erasmia

Boulevard!) Trick or Treat29 OCTOBER 2016

SECURITYRULE 2.6.9 Entrance gates to the Estate shall be closed or locked during the following hours:

Top gate• Weekdays and Weekends – Locked between 22h00 – 05h00, the

top Gate shall not be opened during these hours.Bottomgate• Weekdays locked between – 22h00 - 05h00• Weekends locked between – 00h00 – 05h00 Stickerswith theEstateEmergencyNumbersareavailableat theEstateOffice.Everyhouseholdcancomeandfetchone.Pleaseputitwhereitisvisibleandusable.

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In response to a call by the National Department of Water and Sanitation, the City is implementing measures to curb water consumption by 15%.Residents and businesses are also urged to use water sparingly and refrain from any irrigation activities from 6am – 6pm. No filling of swimming pools from the municipal water supply, and no using of hosepipes and sprinklers.

Please report water issues to the call centre on 086 054 3000, SMS details to 30788 or via twitter.”

In the Kempton Express dated 6th October 2016 it was mentioned that every household will be limited to 25kl water per month. Once that is exceeded a penalty of 10% will be paid.

Despite the lovely rain that has fallen, the Water restrictions are still in place.

WATER RESTRICTIONS

Level 3 water restrictions has been announced by Ekurhuleni.

COMMUNITY SCHEMES OMBUD SERVICES (CSOS)

The Sectional Title Schemes Management Act (STSMA) and Community Schemes Ombuds Service Act (CSOSA) have been signed by President Jacob Zuma and was Gazetted on the 7th October 2016.The two new acts introduce very significant changes to scheme management law, as well as bringing the CSOS fully into operation to resolve scheme administration disputes.The current draft regulations include:• Establishing a reserve fund to cover costs of future maintenance and repairs to

common property.• The chief ombud, local municipality, and local registrar of deeds need to have

the domicile registered so that in events of cases being brought against bodies corporate by owners or vice versa, there is one address by which to serve notices.

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Anyone that would like to know more about the CSOS can click on the link below in order to familiarise themselves with the CSOS.RegulationsCSOSA.pdf

• The regional ombud can be approached to assist schemes in recovering arrear levies.• Certifying changes of levy contributions in writing.• A limit is placed on the number of proxies held per person and an individual will not

be able to be proxy for more than two members.• The chief ombud can be approached to assist in cases where there is a stalemate in

achieving either a special or unanimous resolution.• The chief ombud can assist where there are differing management or conduct rules.• Conduct rules must be made available at all meetings and given to people who are

new to the scheme, whether owners or tenants.• The body corporate must be notified of details of any change of ownership.

MAINTENANCE - Main Boulevard

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Our main boulevard lawn has changed from this - To this in less than a month! Lots of Fertilizer and TLC...

The benches on the Boulevard have been sanded and newly painted and look as good as new.

Our Estate’s name is beautifully displayed on the wall behind the Bottomgate.

The sandpits at the circle in Weltevreden Crescent have been topped up with new sandpit sand. Sandpits at Adelpracht have also been topped up.

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COMMUNICATIONCOMMUNICATION DETAILResidents are requested to please update their current details at the Estate’s office to allow for proper communication. This includes e-mail addresses and cell phone numbers. We frequently experience that people phone in complaining that they do not receive Estate correspondence, just to find out that their e-mail addresses or cell phone numbers have changed without informing the office. If someone is not in your employment anymore,pleasealsoinformtheEstateOffice.

PLEASE WATCH OUR ELECTRONIC BOARD AT THE EXITS FOR IMPORTANT NEWS.

THE PORTALThe portal is an essential tool for you and for the Estate Management in that it will keep contact details up to date quite apart from being a communication tool. The tool is both private and public in that you will be able to continually update your contact details. Moreover, we will be able to communicate generally using the portal rather than e-mail and this letter can be sent out to all the right people not just a select few! Before you throw your arms in the air with the thought of yet more user names and passwords, it is simple to use and a very worthwhile tool..

AwarmwelcometoALLnewresidentstotheEstate.Wehopethatyourstayherewillbeapleasantone.TheAGMPackisavailableonthePortalaswellastheGlenErasmiaWebsite. 11

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Power Failures

Residents please note, if you experience a power failure or water leak, contact Ekurhuleni directly to report the problem.

The Estate personnel cannot report the problem on your behalf as they request your account information. Ekurhuleni will provide you with a reference number and you can follow up with the reference number provided.

Please note that the pavement belongs to the resident and any problems onthestandmustalsobereportedtothemunicipality.Herewiththetelephone numbers that you can phone.

& Water Leaks

Call Centre for enquiries: 086 054 3000

EKURHULENI ELECTRICAL:

086 054 3000 / 011 921 2410

NO WATER / WATER DISRUPTIONS:

011 999 4540 /AFTER HOURS: 011 394 2233

EKURHULENI WATER LEAKS: 086 054 3000

TENANTS/NEW RESIDENTSYou’re not letting us know who is moving into your house! It’s potentially

dangerous from a security viewpoint and embarrassing when we have no clue

that a new resident is moving in. Very simply, we need a visit to the office and

a copy of the lease and for those of you who haven’t provided either/or, we’d

love to see you.

If you are moving within the Estate, please also let the office know about that

as there are several details that need to be changed when people are moving

around within the Estate.

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BOULEVARDWe do notice that children are lingering around the Boulevard long past 21:00, making noise and involved in mischief. We would just like to bring the following Rule under your attention: No children under the age of eighteen (18) are allowed on the Boulevard unaccompanied by an Adult RESIDENT of the Estate after 21H00, furthermore, the said adult resident shall be fully accountable for all minors in his / her care, with any transgressions carried out by the minors being the full responsibility of the accompanying adult.

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CONDUCT ON BOULEVARD

“Behaviour in the common area (with the focus on the boulevard) of the Estate that contribute to a hostile, humiliating or intimidating environment, including the use of abusive language should not be practiced or tolerated.

Any resident (also representing his/her family/friends) who believes he/she was subjected to such unacceptable behaviour, should first attempt to resolve the issue with the affected party. The affected resident may also request assistance from the GEBHOA by reporting all relevant details of the incident as soon as possible to the Reaction Officer (RO) and/or/Estate Manager. Also if any unacceptable behaviour was witnessed, it can be reported by Keystone (as seen on the cameras) or the RO.

The Estate Manager will provide support by reviewing all the reports and other evidence with urgency. The Estate Manager will not get involved in any personal dispute between two parties. Feedback to be given to the affected member.”

A Newsflash has been sent out in regards to incidents of bullying on the Boulevard. The following approach has been adopted by the Board of Directors in this regard.

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INCIDENTS/COMPLAINTSRESIDENTS TAKE NOTE – Please report any incident / complaint immediately so that the matter can receive proper attention. Incidents / complaints received late are difficult to follow up (especially camera footage). Ensure that no false information is given.

COMPLAINTS / INCIDENTS TO BE REPORTED DIRECTLY TO THEREACTIONOFFICER–0837789217ortheEstateOffice.

Please save the Reaction vehicle’s cellphone number (083 778 9217) on your phone and distribute it to your spouse as well.

GOOD NEIGHBOURLINESS

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If a neighbour has a birthday party or is celebrating the festive season, then their behavior would be considered reasonable. However, if the behavior of a neighbour has become disruptive or abnormal to the extent that it affects your ability to enjoy your property, then the law supports your concern.

My neighbour’s noise is a nuisanceSo it’s the third night this week you can’t sleep be-cause your new neighbour seems to enjoy playing loud rock music with his band late at night. Normally you wouldn’t mind. However, being kept up till 2am every morning is affecting your productivity at work. You talk with your neighbour, but he doesn’t seem to see a problem. What now?

What does the law say about loudneighbours?There are Noise Control Regulations under the Environment Conservation Act (Act 73 1989). These regulations clearly state that no person (including your neighbour) is allowed to:Operate or play a radio, television, drum, musical instrument, sound amplifier, loud speaker system or similar device that produces, reproduces or amplifies sound, or allow it to be operated or played so as to cause a noise nuisance.

The regulations also give local authorities (i.e. your municipality) the ability to enter premises without prior notice, on condition it’s at a reasonable time of the day. This would be to inspect the premises and take any action if necessary.17

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However, before you run off to sue your neighbour it must first be considered whether or not the noise they are producing is reasonable or unreasonable. If you live in a congested city, for instance, noise pollution is common, but a residential area is expected to be quieter.

Whatmakesyourneighbouranuisance?There are several factors that determine if a neighbour is a “nuisance”. Some of them include:1. Excessive loud noise.2. Bad odors.3. Constant movement of inhabitants.4. Smoke, gas or fumes.

However, as mentioned earlier, it’s important to recognize the circumstance of the noise or disruption. Living in a residential area with rowdy neighbours hosting consistently late parties could be considered a nuisance. When judging the actions of your neighbour you should consider the following:1. Whether it is temporary or over a long period.2. Where the property is situated.

If it’s the festive season, then a lot of festive music and many guests is considered normal. In circumstances such as that it may just be better for you to let it go and wait for the festive season to pass. Being overly sensitive and irritable is not a reason to sue someone.

What can you do?The first step of any neighbourly dispute should be to approach your neighbour and ask them to stop what’s causing the nuisance, such as telling them to turn down the music. Matters that can’t be resolved peacefully can be brought to a court and an interdict can be obtained against the neighbour. Legal advice is always beneficial when pursuing legal action so as to determine whether your complaint is valid or whether you’re just too sensitive.An interdict is a court order that will command the neighbour to stop doing whatever is the cause of the nuisance. The nuisance causing neighbour can also be sued for any damages caused from the nuisance, such as broken property or health problems. Reference:Anderson, AM. Dodd, A. Roos, MC. 2012. “Everyone’s Guide to South African Law. Third Edition”. Zebra Press.

This article is a general information sheet and should not be used or relied on as legal or other professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any information herein. Always contact your legal adviser for specific and detailed advice. Errors and omissions excepted (E&OE)

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2.4 Use of the Boulevard by Residents2.4.2 Shall the transgressors NOT identify themselves as residents, or as visitors of residents, they shall be requested to leave the Estate immediately and may be charged with trespassing through the involvement of the South African Police Service (SAPS).

2.4.6 The playing of games or sports with hard cricket or golf balls, which may cause injury or damage to adjoining properties, shall not be permitted on the Boulevard. Such, balls shall be confiscated.

ThisisacauseforconcernasthisruleisnotadheredtobychildrenintheEstate.Incidentswherehardballsarebeingused,arestillexisting.

A system has been implemented where the guards are patrolling the Boulevard in the evenings. We do request the assistance of parents in talking to their children about their behaviour on the Boulevard.

For all your Pool Requirements & ServicesPool Action specialises in the following:

• Repairs & renovations to pool equipment

• Repairs and renovations to Jacuzzi equipment

• Installation of NEW pool equipment, pumps, filters, BD Boxes, aimflows,

weirs, lights etc.

• Repairs and new installations on salt chlorinators

• New sales and in store repairs to all major pool cleaners, as well as the

distribution of parts

• In store water testing and treatment thereof

• Resurfacing of swimming pools, i.e. remarbelite and refibring

• Repairs and new installation of solar panels

• Sand changes

• Leak detection and the repairs thereof

• Structural repairs

We also do Saftey Nets and Monthly Maintenance

Tel: 011 976 3701 Fax: 011 393 3232Email: quinton@poolaction.co.za 33 Bergeend Street, Birchacres PO Box 13042, Norkem Park, 1631

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DOMESTICS &GARDENERSPlease note – when you employ a domestic or a gardener, and you are unable to accompany the employee for registration, then you must please supply the worker with a confirmation of employment letter, or make a call to the Estate Office, stating the days he/she will be working for you and means of payment for the access card to be issued. Kindly ensure that the worker has the required I.D document / valid Asylum document or valid workpermitintheirpassport.

If a domestic worker or a gardener has an access card already, you can extend it by phoning the office instead of coming in personally.

Ifaresidentgivessomethingtooneoftheiremployees,wewouldlikeyoutowriteashortletterofconfirmationthatyouhavegiventheparticularitem/s to him/her.

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SecurityPhone NumbersFirst call, all hours - Reaction Officer: 083 778 9217

Second call during office hours - Estate Manager: 083 700 8631

Second call after hours – Morne 060 742 2833Fred 082 805 5630

Access into the Estate without following accessprocedures:R1,000-00penaltyfeeperoffence.

Please ensure that these telephone numbers are stored on your phone for any security emergencies/incidents.

SECURITYThe Security Personnel are employees of the Estate and therefore have received clear job instructions and protocols with regard to the security of the Estate. Please do not obstruct, interfere or prevent any of the security staff whilst they are doing their duties. Verbal abuse of security staff is viewed asunacceptable behavior and regarded as serious.

We request residents to abide by this rule to the benefit of everyone who stays in the complex.

PETSThe Estate has no proper facilities to keep stray pets for an unlimited time, and it is NOT the duty of Security to chase pets, find owners etc. as the primary responsibility of Security is access control and the safe keeping of residents.

We would like to remind all residents that pets should have collars with tags on, in order to be able to call the owner immediately, once these animals are observed to be running loose.

We would further want to, once again, bring under your attention the following rules in regards to pets:

2.10.4 Pets shall be on a leash and accompanied by the owner when in the streets, on the Boulevard or any other public area at all times.

2.10.7 Every pet shall wear a collar with a

tag indicating the name, telephone number and address of its owner. Stray pets; without identification tags, shall be apprehended and handed to the S.P.C.A. at the cost of the owner should the owner’s identity be established.

2.10.8 The Glen Erasmia Board of Directors reserves the right to prohibit, restrict, or control the keeping of any animal, which they regard as dangerous, or a nuisance in accordance with the MoI Rules of the Glen Erasmia Boulevard Home Owners Association.

PET NUISANCEIf you are not happy about the way your neighbour is conducting the behavior of their pets, please contact Superintendent Melany at 074 413 2213. She is the Pet Detective!

IF YOU LOVE THEM, CARE FOR THEM

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RECYCLING

AESTHETICSAnother annual survey has been done on the Aestheticsof the Estate. The emphasis this time was placed on drive ways and gardens.

Youwillbe informedviaa letter ifyourdriveway,gardenorwallsneedsabitofTenderLoving Care (TLC).

A special request to all residents is to pay attention to pavement appearances as weeds are creeping out of all corners.

Residents are reminded that we have acquired a bin for the recycling of glass and don’t forget the paper recycle bin!

The bins are placed at the Top Gate, opposite the Main Gate. We urge residents to only dispose of paper and glass at the recycling bins at Top Gate and NO OTHER WASTE.

We request your co-operation in this regard in order to keep our Top Gate area neat and aesthetically pleasing.

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We encourage Residents that observe transgressions to report such to the Estate Office in writing, noting the date, time, particulars of vehicle etc. Should the CCTV system be in a position to determine the validity of the reported transgression, the requisite sanction will be applied.

All Residents are reminded that any visitor using the roads within the Estate are subject to the same rules and sanction as the Resident her/himself – should a visitor be observed transgressing, the Resident to whom the visitor is travelling will be sanctioned.

To reiterate, safety is the primary concern of the Board, and the same should apply to every Resident/road user within the Estate. Whilst the Estate Management is unable to ‘police’ the road network, we will endeavour through the means noted above to manage the situation.

SPEEDING IN THE ESTATE

TheEkurhuleniMetroPolice,withoutanypriorwarning,isconductingspotchecksatEstatesatanygivendayortime.

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Please note that there are some post boxes overflowing with mail. If you have a postboxintheEstatepleasecollectyourmailandemptyyourboxonaregularbasis-or,ifyoudonotrequireyourpostboxpleaseinformtheoffice.

We still have children tampering with post box locks. We request parents to liaise with your children in this regard. No playing is also allowed on top of the Post Boxes. If you observe that a light is not working or any other faulty matter in regards to maintenance, please call or e-mail the Estate Office.

POST BOXES

HEALTH & SAFETYGlen Erasmia Boulevard has the Health and Safety of the Estate at heart and and therefore we are fully compliant to all matters in regards to the Occupational Health and Safety Act. A consultant is assigned to the Estate to guide the Estate through all the stages of the OSH Act and at the end of the term (12 months) the Estate will be fully compliant.

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THAT-TOUCH_Mag_08-16.indd 1 2016/08/26 01:12:43 PM

If it is your birthday this month...

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We wish you a very happy day filled with love and laughter!

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For keeping the trees growing strong, steady and enjoying them - we are proud of this as it makes Glen Erasmia Boulevard such a beautiful place

to live in.For always putting garbage out on the collection days.

For always keeping your pet/dog safely behind locked gates.For being sensitive about the continuous barking of dogs.

For maintaining gardens making them aesthetically pleasing at all times.For keeping the Boulevard tidy and not throwing rubbish around.

For driving slowly, taking the children and pedestrians in consideration.Thank you for treating the Guards with respect and motivating them to

deliver better and friendly service to all.To all residents who pay their levies on time - thank you very much as

this maintains the Estate.To be part of our big family is to take each other in consideration at all

times.

“The man who stops advertising to save money is the man who stops the clock to save time” - Unknown

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TEL: 0861 017 424E-MAIL: INFO@THATTOUCH.CO.ZA