Unit-3 Hospitality Industry

Topic-1 Organisation of Hotel

Topic- 2 Front Office

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with whom guests interact. Although the organizational structure of the hotel’s front office varies depending upon whether the facility is a small business or a large resort, certain roles are found within all organizations.

Front Desk ManagerThe front office manger or front desk supervisor overseas all front office operations for the hotel. As staff manager, this individual schedules employees to ensure that there is proper coverage and all times. She also implements any policies or procedures that are administered by hotel management. When VIPs, such as celebrities or dignitaries, stay at the establishment, she is often responsible for giving them the personal attention they require. In most instances, the front desk manager reports to the hotel’s general manager.

ReservationsThe reception and reservations employees of a hotel front office interact with guests the most. Reservation clerks communicate with perspective the guests via the telephone and Internet, scheduling their stays and documenting any special needs they may have. For example, if a guest requests a room on a nonsmoking floor, the reservation clerk will make special note of this, so that an appropriate room will be ready when the guest arrives.

ReceptionWhen guests arrive, front desk clerks check them in, imputing their names into the facilities registry, assigning them to a room and answering any basic questions or requests the guests may have throughout their stay. For example, a guest may call the front desk to report a leaky bathroom faucet. The clerk would then contact the maintenance department so that the appropriate repairs can be made. At the end of the guests’ stay, a front desk clerk checks them out. In addition, the clerk reports any concerns the guest man had to management.

Porter ServiceA hotel bellhop or porter greets guests once they checked into the establishment. This individual carries the guests’ luggage while showing them to their room. Ensuring that everything in the room is in order and properly working, the porter checks room equipment, such as lighting and ventilation. He may also instruct visitors in the operation of hotel systems, such as the television remote control and telephones.

ConciergeThe concierge of a hotel is a front office professional who coordinates guests’ entertainments, travel and other activities. Any time guests have a question, such as directions to local attractions, she finds the answer as quickly as possible. In addition, she makes restaurant reservations, orders car service and may even arrange personal shopping for the guests.

Topic-3 Housekeeping Department Organization Chart  

The organization chart of housekeeping department should provide a clear picture of the lines of authority and the channels of communication with the department.

Housekeeping department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. The chart shows that each employee should take orders only from the person directly above him / her.

Also a copy of the chart should be posted in an area so that all housekeeping staff can see where they fit into the overall organization of the department. Ideally all hotels place the organization chart on ether the housekeeping control desk room or the place where usually the daily briefing happens.

Importance of Housekeeping Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that.

The standard plays an important role in the reputation of the hotels. One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well being.

Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.

Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialised service to the guest.

Hotel offer guest the choice of specialty restaurant, coffee shop. The bar also sells liquors which generate the revenue of the hotel. They are available in banqueting, meeting and private party facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days shopping arcade also found in hotels.

A health club is a part of facilities of most large hotels especially resort hotels this also include swimming pool and spa facilities. Hotels try to make the ambiance as pleasant as possible by nice colour scheme, attractive furnishing and a well kept efficient staff.

House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. The fine accommodation and service are

provided to the guest so they are pleased with the hotel. The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel.

In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest spend more time alone in his room than any other part of the hotel, so he can check up the cleanliness he wishes to as some of the guest are more health conscious these days.

He may check up dusting, in-depth cleaning and losses confidence if properly not done e.g. If drawers are not cleaned he may generally won't feel like putting his clothes down. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please him. not only this from the cleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel. it can be positive or negative judgement we can conclude that housekeeping department contributes greatly to all guest impression of the hotel.

Topic-4 Food & Beverages industry

• It is usually defined by the output of products. But it doesn’t include the manufacturing of food & drink and its retailing.

• The basic function: serve food & drink to people and to satisfy their various types of needs.

• The main aim is to achieve Customer Satisfaction. The needs that customer might be seeking to satisfy are:

– Physiological: the need of special food items

– Economic: the need for good value for the price paid

– Social: a friendly atmosphere

– Psychological: the need for enhancement of self‐esteem

– Convenience : the desire for someone else to do the work

Characteristics of the F & B operations

• Following are the main characteristics:

– A vital part of everyday life

– Major contributor to the Hong Kong economy

– Highly fragmented & complex

– Creates employment

– Encourages entrepreneurship

– Promotes diversity through many different food concepts & cuisines

– Innovative

– Consumer led

– High competition

- Fulfils basic needs

The foodservice operation/cycle

Performance Measures Variables

• Seat turnover• Customer spend/ average check• Revenue per member of staff• Productivity index• Ratio of food and beverage sales to total sales

• Sales/ profit per seat• Sales analysis• Departmental profit• Stock turnover• Complaint levels• Level of repeat business

Sectors of the foodservice industry

Topic-5 Types of   Hotels   or classifcation of hotel by type  

Hotels are classified according to the hotel size, location, target markets, levels of service , facilities , number of rooms , ownership and affiliation etc.

1.Size - Or number of rooms

Under 150 rooms

150 to 299 rooms

300 to 600 rooms

More than 600 rooms

These categories enable hotels of similar size to compare operating procedures and statistical results .

2.Target Markets

Hotel target many markets and can be classified according to the markets they attempt to attract their guests. Common type of markets include business, airport, suites, residential, resort , timeshare , casino , convention and conference hotels .

Business Hotels: - These hotels are the largest group of hotel types and cater primarily to business travellers and usually located in downtown or business districts . Although Business hotels primarily serves business travellers , many tour groups, individual tourists and small conference groups find these hotels attractive. Guest amenities at business hotels may include complimentary newspapers, morning coffee, free local telephone calls , Break fast etc. In addition to this facilities like access to business centre , personal computer , Wi-Fi and fax machines also provided to the guest.

Airport Hotels: - These type of hotels typically target business clientele, airline passengers with overnight travel layovers or cancelled flights and airline personnel. Some hotels might give free transport between hotel and airport . Some hotels also provide meeting facilities to attract guests who travel to a meeting by air and wish to minimize ground travel. Another attraction of these hotels is instead of charging the guest on a daily basis guest can also pay for their room on a hourly basis.  

Suite Hotels: - These kind of hotels are the latest trend and the fastest growing segments in the hotel industry . Main attraction of these hotels is guestrooms with a living room and a separate bedroom. In exchange for more complete living room suite hotels generally have fewer and more limited public areas and guest services than other hotels . This also helps keep suite hotel's guestroom prices competitive in the market .Professionals such as accountants, lawyers, business men and executives find suite hotels particularly attractive as they can work and also entertain in an area besides the bedroom.

Extended Stay Hotels: - Extended stay hotels is somewhat similar to the suite hotels , but usually offers kitchen amenities in the room . These kind of hotels are for travellers who want to stay more than a week and does not want to depend on the service of the hotel . Extended service hotels usually does not provide any F & B service or Laundry service etc. These kind of hotels are considered by guests as "Home away from home "

Apartment Hotels: - Apartment / Residential hotels provide long-term or permanent accommodation for Guest. Usually guest makes a lease agreement with the hotel for minimum of one month up to a year. These lease agreements are renewed on a yearly basis. Guest rooms generally include living room , bedroom, kitchen , private balcony , washing machines , kitchen utensils etc. Residential hotel also provided Housekeeping , laundry , telephone and in some hotels a restaurant and lounge etc will be present on the premises.

Resort Hotels: - Resort hotels are usually located in the mountains, on an island , or in some other exotic locations away from city's . These hotels have recreational facilities , scenery , golf , tennis , sailing , skiing and swimming . Resort hotels provide enjoyable and memorable guest experiences that encourage guest to repeat to the resort.

Bed and Breakfast Hotels :- These are houses with rooms converted into overnight facilities , this can size up to 20 to 30 guest rooms . They are also known as 'Home Stay's'. The owner of the B&B usually stay on the premises and is responsible for serving breakfast to guest . Due to the limited services offered at these hotels the price for room is very less than any full service hotel.

Timeshare and condominium Hotels: - Another new type or segment of the hospitality industry is the timeshare hotels. These are sometimes referred to as " Vacation-interval" hotels . Timeshare hotels are where the guests who purchase the ownership of accommodations for a specific period .These owners may also have the unit rented out by the management company that operates the hotel . Condominium are similar to timeshare but the difference between the two lies in the type of ownership. Units in condominium hotels only have one owner instead of multiple owners , each for a limited amount of time each year. In a condominium hotel, an owner informs the management company if when he/ she wants to occupy the unit.

Casino Hotels :- Hotels with gambling facilities may be categorized as a distinct group called Casino Hotels .Although the food and beverage operations in casino is luxurious their functions is secondary to and supportive of casino operations. Casino hotels attract guest by promoting the gambling and other entertainments.

Conference Centres: - These type of hotels focus on meeting and conferences and overnight accommodation for meeting attendees. They also provide High quality audiovisual equipments, business services , flexible seating arrangements , flipchart etc. These hotels mostly located outside the metropolitan areas and have facilities like golf , swimming pools , tennis courts , fitness centres , spas etc.

Convention Centres: - Convention hotels are larger in size compared to conference centres and likely to have more than 1500 rooms . These hotels are huge and have sufficient number of guest rooms to house all the attendees of most conventions, even the size of the meeting rooms , ball rooms , exhibit rooms are quite huge .They usually cater to convention market for state , regional , national, and international associations .

3. Levels Of service

World class service: - These are also called luxury hotels , they target top business executives, entertainment celebrities , high- ranking political figures, and wealthy clientele as their primary markets . They provide upscale restaurants and lounges , concierge services and also private dining facilities . Guestrooms are oversized , heated and plush bath towels ,

large soaps bars , shampoo , shower caps and all amenities . Housekeeping services are given two times a day including turn-down service . Above all luxury hotels give personalized service to the guest and have a relatively high ration of staff members to guests.

Mid-Range Service: - Hotels offering mid-range service appeal ti the largest segment of the travelling public . This kind of hotels does not provide elaborate service and have a adequate staffing . They also provide uniformed service , food and beverage room service, in room entertainment's and also Wi-Fi . Property may offer a speciality restaurant , coffee shop and lounge that cater to visitors as well as hotel guests . Type of guests who like to stay at these hotels are business people , individual travellers ,and families . Rates are lower than luxury hotels as they provide fewer services , smaller rooms and a smaller range of facilities and recreational activities .

Economy / Limited Service: These hotels provide clean , comfortable , safe , inexpensive rooms and meet the basic need of guests . Economy hotels appeal primarily to budget minded travellers who wants a room with minimum services and amenities required for comfortable stay, without unnecessary paying additional cost for costly services . The cliental of these hotels include families with children , travelling business people , backpackers , vacationers retirees etc. These type of hotels might not offer food and beverage facilities .

4. Ownership and Affiliations

Ownership and affiliation provide another means by which to classify hotel property . There are two types one is Individual and another is chain hotel.

Independent Hotels :- They do not have identifiable ownership or management affiliation with other properties. That means these properties doesn't have any relationship to another hotel regarding policies , procedures , marketing or financial obligations . Example for the same would be family owned and operated hotel that is not following any corporate policies or procedures. The advantage of a individual property is its autonomy . An independent hotel however does not get the advantage of board advertising exposure or management insight and consultancy of an affiliated property .

Chain hotels :- These kind of ownership usually imposes certain minimum standards, rules , policies and procedures to restrict affiliate activities . In general the more centralized the organization tge stronger the control over the individual property . Some chain have strong control over the architecture, management and standards of affiliate properties . Others concentrate only on marketing , advertising and central purchasing .

Topic-6 Types of Accomodation

The accommodation sector is responsible for providing people with a suitable place to stay and includes hotels, motels and motor lodges, resorts, bed and breakfasts (B&B), caravan parks,

hostels and serviced apartments. Each of these establishments provides a different level of service from luxury to self-service.

Hotel – Short term overnight accommodation.

Resort – Accommodation providing a wide verity of amenities and recreational facilities. It is more about the experience. Usually used for vacation or getaways.

B & B – Some sort of breakfast is included with your hotel night stay. They breakfast to range from a drink or coffee with a roll to a full breakfast.

Home exchange or House Swap – This is exchanging your home for another house for a set time period. This is often arranged through a travel service or club that you join.

Apartment Rental or Flat – Usually has a kitchen, sleeping area and bathroom not shared.

Hostel – Shared bedrooms & bathrooms (anyone they rent them to – no choice of roommates) Some hostels have private bedroom or bathrooms at an extra price. Mostly used by young single travelers.

Pension – Usually a family run Bed and Breakfast

Motel – Rooms usually open out to a parking lot. As the name implies it caters mostly to motorists.

Lodge – Usually out in nature, often made from logs, wood or other natural material.

Yurt – A domed portable tent usually covered in skins. It reminds me of a domed teepee. Usually used for accommodations out in the wilderness.

Inn – An inn is a small hotel usually either in the country or with a pub or tavern. A lot of the time they also have food available there.

Campus or Dorm Room – College room style usually twin beds or bunk beds.

Capsule or Cube – Small sleeping cube or capsule, nothing but a bed. There are usually a shared area with TV and bathroom

Bungalow – A small house or cottage is often called a bungalow. People call all kinds of houses bungalows so check to see what it really is.

Villa – Usually a country estate made up of several buildings or structures tied together. In some countries a villa could be just a vacation house or in other places a detached or semi-detached house.

Extended Stay – Usually more like an apartment that rents by the week or month.

Resort – Along with the hotel room will be common areas amenities such as a swimming pool, dining, game room, workout facilities, etc.

Parador – A luxury state-run hotel

Guest House – A house used to rent on a short term basis for travelers

Unique Theme Accommodations – Lighthouse, Cave, Ice Hotel, Railway Car, Underwater Hotel, Tree House, Dog House, House boat, Hotel with theme rooms, Castle, Cabin, Airplane Hotel, Utopia Bubbles

Depending on the country that you are traveling the names of the type of accommodation may change. There are many different choices when it comes to picking your vacation accommodations. Maybe next time look through this list and see if there is one you would like to try that you hadn’t thought of before

UNIT-4

Airline Station Manager : Roles and Responsibilities

INTRODUCTION

Airline industry is highly volatile industry with so many factors affecting its operation and can cause damage to the image of an airline and also loss for its financial performance. The situation become more crucial for large airlines which has operations cover regionally and internationally. Normally, premium airlines will have their station office at international destination they fly to. Thus, Airport Services Manager appointed at the station airport.

Airport Services Manager is an airline’s representative at the station which has many responsibilities which cover almost every aspects of airline business in a small scale compare to Managing Director at the headquarter. Therefore, he/she must be a highly knowledgeable person on airlines business and operations. He/she also an authorized person or given a mandate to make decision either critical or non-critical decision within the allowable limit to ensure the success of airline business. Airport Service Manager (ASM) do not work individually, he need support from every stakeholder involved either from managerial scope or networking with the related parties. ASM spend a lot of time developing and maintaining interpersonal relationship and creating a conducive work culture as a support environment.

There a lot of significant value to list down to show the importance of ASM towards the success of airline industry. The importance of ASM can be look at on how large his job specification covers, and also his responsibilities. Generally the Airport Services Manager can be simplified and divided into 9 major functions as being shown in the diagram below:

THE IMPORTANCE OF AIRPORT SERVICES MANAGER

Flight Operations

Airport Services Manager hold an importance role to ensure the success of airline’s industry. Aircraft or flight is the primary resources of airlines business and operation, therefore the most important responsibility of airline station manager or airport services manager (ASM) is to manage the flights operations, ensuring the flights available at the station as per scheduled. Maintaining the airline’s published schedule by ensuring the on-time arrival and departure of flights at station is also a primary task of ASM or airline station manager. It is part of flight operations.

In addition, flight operations does not only cover those activities, but it includes other important elements such as crew planning, cabin technical procedures, safety, security and health of crew, and crew readiness complied with the regulation and international standards. To manage those functions, an airline will need an ASM to ensure its business and operations running smoothly. As an appointed manager at the airport, ASM have the authority for command and control of the operations at the station.

Despite of those, ASM need to ensure set of crew is enough for the flight based on type of aircraft and hours of flying. Therefore, ASM must have knowledge about that and he will decide

it with support from the flight operations staff. For example, flight MH1 from KUL – LHR using A380 will need 1 set of crews consist of 22 cabin crews and 4 technical crews for 13 hours of journey. Therefore as Malaysia Airline’s airport services manager at LHR airport, he/she must ensure at least 1 set of crew ready in LHR to take over the flight MH1 back to KUL. At the meantime, ASM need to ensure the previous set of crew have proper and enough rest according to ICAO standards before they are being prepared for the next flight. In fact, all crews must be ensured they have valid documents, approval or licenses to serve as crews on board, which is also responsibility fall under ASM. The importance of ASM in term of ensuring smooth flight operations towards the success of airline industry is undeniable.

Malaysia Airline’s Check-In Counter at London Heathrow Airport (LHR)Airport Operations

Airport Services Manager also importance to manage the airport operations which support the smooth operations of a flight to embark and disembark. The importance of airport services manager here is to decide whether the airline need to have their own staff for airport operations or outsourcing to third party. The ASM need to evaluate which one is better for the profitability and successfulness of airline’s business. For an airline to hire their own staff for airport operations at the station will be costly, furthermore there will be many requirements to be fulfilled according to the country’s law. Outsourcing would be a better choice for airport operations such as check in process, ground support services, catering, and others.

The ASM also need to liaise with local authority such as immigration, custom, and airport authority. In fact, the ASM should have good networking with local authority not only to portray a good image of the airlines but the most important is to have a smooth operations involved with the local authority in friendly manner. Besides, airport services manager (ASM) is important to deal with passengers moreover if passenger among VIP people. It is more important if the flight is non-normal flight such as delayed flight especially because of the airline or aircraft technical problem. In that situation, the airline miss the slot for take-off, need to re-arrange the time with air traffic control, maybe need to relocate the gate & bay, dealing with emotional passengers, that is where ASM is very important to handle that situation, find the solution and prevent worst scenario.

Besides, when the airport operations outsourced to the other parties, ASM has to evaluate the agreements with those involved such as ground handling services agent, catering, passenger services and other parties whether they offer the good price for airline sustainability and ensuring their service level at agreed condition as stated in the agreement. In addition, ASM at the station need to ensure passenger comfort level before boarding at the optimum level along the processes they need to go through and a good moment of truth to the passenger.

Engineering and Maintenance

Despite of managing flight operations and airport operations, Airline Services Manager (ASM) have also to decide matters related with engineering and maintenance of the aircraft. ASM need to confirm that all procedures related with the airworthiness and serviceability of the aircraft at the station being carried out according to the regulatory requirements while assuring the safety of passengers to board the flight. If the aircraft have major technical problems such as engine failure, the ASM will have to decide what to do; where to get parts and spares whether by parts pooling which offer fast problem solving or waiting for the parts to come from the home country which will take more time to solve. For such a case, definitely aircraft will be grounded.

The ASM not only have to take care of the technical problem but also how to deal with the passengers, decide which hotel for the passengers, compensation, and other related aspects. Beside the crucial problem like aircraft on ground, the small problems which related with engineering of the flight also need to be monitored by ASM such as problems which will affect the passenger’s satisfaction towards the services provided by airline. For example, IFE malfunction on board.

In Flight Services (IFS)

It is important to have an airline representative or responsible person at the station to manage in-flight services (IFS) of the flight flying there. In flight services includes food and beverages, reading materials, In-Flight Entertainment (IFE), procurements of ancillary products, special IFS services such as dietary type of passenger and demand for special services, and cabin crews. The ASM have to ensure all the services functioning and meet the service standard. For example, food and beverages is important as a marketing tool for an airline to promote their services. ASM have to ensure catering provided at the station suit the taste of the overall passengers while he/she also need to look for dietary type of passengers because of some of them might be vegetarian, while others might want ‘halal’ food or kosher. So, a station manager has to aware all those particulars.

Sales and Marketing

Although sales and marketing are two different functions but both must co-exist to support the success of airline industry. Airport services manager (ASM) is important to coordinate sales and marketing at the station to increase the airline’s revenue worldwide. Therefore ASM also act as a marketing man and salesman for the airline at the country station. In contrast, airline need the ASM as their representative there to promote their services, to be known, and develop its good image and high reputation worldwide specifically at the country where the station manager appointed. The ASM responsible to do networking with foreign travel agency, promoting and increase sales at the station. Increase in sales means airline will have more load factors, more revenue, and increase in airline’s profitability and sustainability.

Customer Management

Airline’s customer consist of two categories, internal and external customer. Internal customers are flight’s crew, engineering crew, and staffs. While the external customers are passengers, local authority such custom and immigration, and airport. Both type exist at the station and ASM is important person to manage both type of customer. Internal crew for example, whenever flights arrive at the station, ASM need to take care of their needs. They need to be provided with airport to hotel transport, good accommodation and facilities for their comfort during the stop. All engineering crews and staffs at station manage by ASM, thus ASM need to concern about them and fulfil the requirements by the labor law of the country. Different country will have different labor law, thus ASM is important as an airline representative there to have knowledge on the particular aspect.

The most important external customer to the airline are their passengers. Therefore, it is important to have ASM at the station to ensure passengers get the best services that airline can offers and fulfil their needs and wants. The ASM must ensure his/her staff practice courteousness to the passenger in their service. Same goes to other external customer, where ASM is functioning to maintain good relationship with all of them.

Emergency Response

Emergency response is an important and crucial task to handle, especially if any emergency situation happen in destination or station country. Thus, airline definitely need to have ASM for its business sustainability. The emergency can be minor or major, if it happen at the station ASM is the responsible person to deploy emergency response team, communicate with headquarter, and cooperate with local authority. For example, aircraft shot down such as MH17 depart from Amsterdam (AMS) to Kuala Lumpur (KUL), the airport services manager at AMS responsible to deploy emergency response team at the Amsterdam station.

Audit

Airport services manager (ASM) is important person to manage the auditing activities at the station. The audit activities can be divided into three categories, Technical Audit, Financial Audit, and Legal Audit regarding with the station office. Local civil aviation authority will run an audit on airlines operating at their country to ensure safe conduct being practiced by all parties. The technical audit includes the maintenance practice by the airlines, flight operations manual and other related procedures. For example, if in Malaysia, DCA require the operations manual to be updated every 2 years. Once updated, the manual will be audited by DCA before send it over to all stations. In station, audit have to ensure the station has the current and latest manuals.

While Legal Audit would be auditing on contractual basis such as agreements with ground handling agents, catering, airport services, and hotels. In at least once a year, financial audit will be carried out to audit the budget and expenses of the station and other related financial materials.

Financial Well-Being

Airport service manager (ASM) also important to manage financial well-being at the station. He/she has to prepare annual budgets, capital expenditures and long-term development of fiscal

goals of the station for the success of the airline in industry. ASM have to deal with daily financial task such as paying bills, management payment received and other tasks.

CONCLUSION

An airport manager is responsible for the day-to-day operation of the facility. The position has a broad range of duties, including managing transportation schedules, supervising employees and coordinating vendors. Managers are also responsible for compliance with federal, state, and local law.

Being an airport services manager or airline station manager is not an easy task for he/she need to cover almost every aspect of airlines business and operations. It requires high knowledge and skills, experience and high motivation to be a successful station manager which will contribute to the success of an airline in the industry. An ASM have to be in 100% of preparedness for anything with the best contingency plan. Therefore, ASM cannot work in isolation, he/she needs a good teamwork to achieve the target and increase revenue for the airline.

Topic-2 Airports List India - India Airport Codes (IATA / ICAO)

All the Airports in India are listed below. For more information about any of these airports click on the airport name. There are 132 Airports in India and this list covers all these 132 India Airports. Find Airport Information with airport to airport distance, airport to city distance, Current Time and Date at airport India etc...

List of airports in India

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A

# IATA ICAO Name City

1 AGX VOAT Agatti Island Airport Agatti Island

2 AMD VAAH Ahmedabad Airport Ahmedabad

3 AJL VEAZ Aizawl Airport Aizawl

4 AKD VAAK Akola Airport Akola

5 IXV VEAN Along Airport Along

6 LKO VILK Amausi Airport Lucknow

7 LUH VILD Amritsar Airport Ludhiana

A B C D G H I J K L M N O P R S T V W Z

B

# IATA ICAO Name City

1 IXB VEBD Bagdogra Airport Bagdogra

2 IXE VOML Bajpe Airport Mangalore

3 IXL VILH Bakula Rimpoche Airport Leh

4 RGH VEBG Balurghat Airport Balurghat

5 IXD VIAL Bamrauli Airport Allahabad

6 SHL VEBI Barapani Airport Shillong

7 BEK VOPN Bareli Airport Bareli

8 BEP VOBI Bellary Airport Bellary

9 BLR VOBG Bengaluru International Airport Bangalore

10 BUP VIBT Bhatinda Airport Bhatinda

11 BHU VABV Bhavnagar Airport Bhavnagar

12 BHO VABP Bhopal Airport Bhopal

13 BBI VEBS Bhubaneswar Airport Bhubaneswar

14 BKB VIBK Bikaner Airport Bikaner

15 PAB VABI Bilaspur Airport Bilaspur

16 IXR VERC Birsa Munda International Airport Ranchi

17 GAU VEGT Borjhar Airport Guwahati

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A B C D G H I J K L M N O P R S T V W Z

C

# IATA ICAO Name City

1 CBD VECX Car Nicobar Airport Car Nicobar

2 IXC VICG Chandigarh Airport Chandigarh

3 MAA VOMM Chennai International Airport Chennai

4 BOM VABB Chhatrapati Shivaji International Airport Mumbai

5 IXU VAAU Chikkalthana Airport Aurangabad

6 COK VOCI Cochin International Airport Kochi

7 COH VECO Cooch Behar Airport Cooch Behar

8 CDP VOCP Cuddapah Airport Cuddapah

A B C D G H I J K L M N O P R S T V W Z

D

# IATA ICAO Name City

1 UDR VAUD Dabok Airport Udaipur

2 GOI VAGO Dabolim Airport Goa

3 NMB VADN Daman Airport Daman

4 DAE VEDZ Daparizo Airport Daparizo

5 DAI Darjeeling Airport Darjeeling

6 DED VIDN Dehra Dun Airport Dehra Dun

7 DEP Deparizo Airport Deparizo

8 IDR VAID Devi Ahilyabai Holkar Airport Indore

9 DBD VEDB Dhanbad Airport Dhanbad

10 DIB VEMN Dibrugarh Airport Dibrugarh

11 DMU VEMR Dimapur Airport Dimapur

12 DIU VA1P Diu Airport Diu

A B C D G H I J K L M N O P R S T V W Z

G

# IATA ICAO Name City

1 DHM VIGG Gaggal Airport Dharamsala

2 ISK VANR Gandhinagar Airport Nasik

3 GAY VEGY Gaya Airport Gaya

4 GOP VEGK Gorakhpur Airport Gorakhpur

5 JGA VAJM Govardhanpur Airport Jamnagar

6 GUX VAGN Guna Airport Guna

7 GWL VIGR Gwalior Airport Gwalior

A B C D G H I J K L M N O P R S T V W Z

H

# IATA ICAO Name City

1 HSS VIHR Hissar Airport Hissar

2 HBX VAHB Hubli Airport Hubli

3 HYD VOHY Hyderabad International Airport Hyderabad

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I

# IATA ICAO Name City

1 DEL VIDP Indira Gandhi International Airport New Delhi

A B C D G H I J K L M N O P R S T V W Z

J

# IATA ICAO Name City

1 JLR VAJB Jabalpur Airport Jabalpur

2 JGB Jagdalpur Airport Jagdalpur

3 JSA VIJR Jaisalmer Airport Jaisalmer

4 PYB VEJP Jeypore Airport Jeypore

5 JDH VIJO Jodhpur Airport Jodhpur

A B C D G H I J K L M N O P R S T V W Z

K

# IATA ICAO Name City

1 IXH VEKR Kailashahar Airport Kailashahar

2 IXQ VEKM Kamalpur Airport Kamalpur

3 IXY VAKE Kandla Airport Kandla

4 KNU VIKA Kanpur Airport Kanpur

5 IXK VAKS Keshod Airport Keshod

6 HJR VAKJ Khajuraho Airport Khajuraho

7 AGR VIAG Kheria Airport Agra

8 IXN VEKW Khowai Airport Khowai

9 KLH VAKP Kolhapur Airport Kolhapur

10 KTU VIKO Kota Airport Kota

11 CCJ VOCL Kozhikode Airport Kozhikode

12 KUU VIBR Kullu Manali Airport Bhuntar Kullu.

13 IXS VEKU Kumbhirgram Airport Silchar

A B C D G H I J K L M N O P R S T V W Z

L

# IATA ICAO Name City

1 IXI VELR Lilabari Airport Lilabari

2 PNQ VAPO Lohegaon Airport Pune

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A B C D G H I J K L M N O P R S T V W Z

M

# IATA ICAO Name City

1 IXM VOMD Madurai Airport Madurai

2 LDA VEMH Malda Airport Malda

3 MOH VEMN Mohanbari Airport Mohanbari

4 IMF VEIM Municipal Airport Imphal

5 MZA Muzaffarnagar Airport Muzaffarnagar

6 MZU VEMZ Muzaffarpur Airport Muzaffarpur

7 MYQ VOMY Mysore Airport Mysore

A B C D G H I J K L M N O P R S T V W Z

N

# IATA ICAO Name City

1 NDC VAND Nanded Airport Nanded

2 CCU VECC Netaji Subhash Chandra Bose International Airport Kolkata

3 NVY VONV Neyveli Airport Neyveli

A B C D G H I J K L M N O P R S T V W Z

O

# IATA ICAO Name City

1 OMN Osmanabad Airport Osmanabad

A B C D G H I J K L M N O P R S T V W Z

P

# IATA ICAO Name City

1 PGH VIPT Pantnagar Airport Pantnagar

2 IXT VEPG Pasighat Airport Pasighat

3 IXP VIPK Pathankot Airport Pathankot

4 PAT VEPT Patna Airport Patna

5 CJB VOCB Peelamedu Airport Coimbatore

6 PNY VOPC Pondicherry Airport Pondicherry

7 PBD VAPR Porbandar Airport Porbandar

8 IXZ VOPB Port Blair Airport Port Blair

9 PUT Puttaparthi Airport Puttaparthi

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A B C D G H I J K L M N O P R S T V W Z

R

# IATA ICAO Name City

1 RPR VARP Raipur Airport Raipur

2 ATQ VIAR Raja Sansi Airport Amritsar

3 RJA VORY Rajahmundry Airport Rajahmundry

4 RAJ VARK Rajkot Airport Rajkot

5 RJI Rajouri Airport Rajouri

6 RMD Ramagundam Airport Ramagundam

7 RTC VARG Ratnagiri Airport Ratnagiri

8 REW Rewa Airport Rewa

9 RRK VERK Rourkela Airport Rourkela

10 JRH VEJT Rowriah Airport Jorhat

11 BHJ VABJ Rudra Mata Airport Bhuj

12 RUP VERU Rupsi Airport Rupsi

A B C D G H I J K L M N O P R S T V W Z

S

# IATA ICAO Name City

1 SXV VOSM Salem Airport Salem

2 TEZ VETZ Salonibari Airport Tezpur

3 IXG VABM Sambre Airport Belgaum

4 JAI VIJP Sanganeer Airport Jaipur

5 TNI VIST Satna Airport Satna

6 IXJ VIJU Satwari Airport Jammu

7 SSE VASL Sholapur Airport Sholapur

8 SLV VISM Simla Airport Simla

9 IXA VEAT Singerbhil Airport Agartala

10 IXW VEJS Sonari Airport Jamshedpur

11 NAG VANP Sonegaon Airport Nagpur

12 SXR VISR Srinagar Airport Srinagar

13 STV VASU Surat Airport Surat

A B C D G H I J K L M N O P R S T V W Z

T

# IATA ICAO Name City

1 TEI VETJ Tezu Airport Tezu

2 TJV VOTJ Thanjavur Airport Thanjavur

3 TRV VOTV Thiruvananthapuram International Airport Trivandrum

4 TIR VOTP Tirupati Airport Tirupati

5 TRZ VOTR Trichy Airport Trichy

6 TCR Tuticorin Airport Tuticorin

A B C D G H I J K L M N O P R S T V W Z

V

# IATA ICAO Name City

1 BDQ VABO Vadodara Airport Vadodara

2 VNS VIBN Varanasi Airport Varanasi

3 VGA VOBZ Vijayawada Airport Vijayawada

4 VTZ VEVZ Vishakhapatnam Airport Vishakhapatnam

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A B C D G H I J K L M N O P R S T V W Z

W

# IATA ICAO Name City

1 WGC VOWA Warangal Airport Warangal

A B C D G H I J K L M N O P R S T V W Z

Z

# IATA ICAO Name City

1 ZER VEZO Zero Airport Zero

Topic-3 facilities provided to special passengers

Passengers with Specific Requirements

Advising Us of Your requirements

If You have specific requirements, You should advise Us of those requirements at least 48 hours prior to Your travel.

If You make Your Booking over the telephone, You should advise Us of Your requirements at the time of making the Booking.

Passengers making a Booking over the internet should select the type of assistance they require during the process of making a Booking.

Alternatively, if a Booking has been made without advising Us of Your requirements, You must either contact our Customer Service Team by telephone to pre-book this request or pre-book assistance via the Booking confirmation service on My easyJet.com.

We should have a minimum of 48 hours' notice to advise the airport authorities that assistance will be required. It may not be possible to honour requests received less than 48 hours prior to the scheduled time of departure of a Flight. This could result in passengers being unable to travel if the airport authorities cannot accommodate your needs.

However, where possible, easyJet will endeavour to provide passengers with assistance when boarding and disembarking its Flights.

Civil aviation safety regulations require that passengers with specific requirements will not be allowed to sit in emergency exit rows or in restricted seats. Outside these safety requirements, We will make reasonable efforts to meet Your requirements in relation to seating.

Procedures and Medication

Passengers will be permitted to carry medical equipment and/or up to 2 pieces of mobility equipment as either Hand or Hold Baggage, subject to that medical equipment or mobility equipment being of a shape and size that is suitable for carriage in the aircraft cabin. Oversized equipment will need to be carried in the aircraft hold. This is carried free of charge in addition to their standard baggage allowance. The medication/medical equipment must be carried separately from the Passengers’ standard Hold Baggage to ensure ease of recognition at the Bag Drop Desk. To verify Your vital medication and/or medical supplies, You will require medical documentation (e.g. letter) from Your treating doctor confirming that You must carry this medication and/or supplies. Passengers travelling with controlled drugs and/or injectable materials are advised to carry a medical letter/prescription confirming the details of the drugs and their intended use.

Wheelchairs and Mobility Equipment

Wheelchairs and mobility that cannot be lifted manually into the aircraft hold will only be accepted for travel if both airports can provide the facilities to load / unload the device. Please note that some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids. Notifying Us 48 hours prior to Your departure will enable Us to establish this and use reasonable efforts to accommodate Your needs. Two items of mobility equipment (eg: wheelchairs, mobility aids) per passenger will be carried free of charge in addition to a Passenger’s Hold Baggage allowance. Sporting wheelchairs may be included in this allowance.  However, any sporting wheelchair(s) carried in addition to the two items of mobility equipment per passenger allowed will be treated as “Sports Equipment” (see Article 20.4 (Baggage, Hold Baggage) and Article 20.6 (Baggage, Sports Equipment) and the applicable fee will be charged.

Wheelchairs that are powered by sealed, non-spillable types of battery are acceptable for carriage on easyJet aircraft. easyJet will not carry wheelchairs with un-sealed, spillable batteries.

Wheelchair assistance can be provided at the airport for passengers who require assistance (including passengers who use wheelchairs, passengers who cannot walk unaided, passengers who are unable to climb the aircraft steps, or passengers who cannot walk long distances). You should inform easyJet at the time of making a Booking, and no less than 48 hours before Your scheduled departure time, to arrange this service. Additional seat requirement

Our minimum seat dimensions are as follows:

Pitch (distance between back of seat and back of seat in front): 29" (approx. 72.5cm)

Width (distance between armrests): 17 ½ " (approx. 44cm)

If You are unable to fit into a single seat with the above dimensions for any reason (including medical requirements e.g. a broken leg) You will be required to purchase additional seats at the prevailing rates to accommodate Your needs.

Passengers travelling with broken limbs

Passengers travelling with upper limbs in a cast(s) (ie waist and above), will only require one seat to travel.

Adult passengers travelling with lower limbs in a cast(s) (ie waist and/or full leg plaster), must purchase two or more seats in total, per Flight, to travel as required

to accommodate their height comfortably. This will enable the limbs to be elevated during the Flight and reduce swelling.

Passengers travelling with a lower leg in plaster, may only require one seat. The number of seats required should be determined so as to accommodate the Passenger’s height comfortably.

Where additional seating must be purchased to accommodate Your needs, this will be required regardless of whether the aircraft is full or not. If the Flight is full, You will be required to transfer to the next available Flight on which You can purchase an additional seat. In these circumstances, easyJet will not be responsible for any resulting costs of an overnight stay.

The same requirements in relation to additional seating being booked shall apply to child passengers travelling with lower limbs in a cast(s) but the length of the cast will determine whether the child will require one, two or three seats to enable their leg to be elevated during the Flight. Passengers travelling with a plaster cast that has been fitted for less than 48 hours must ensure that the cast is split along the entire length of the cast to protect against swelling that may occur in-flight. If the plaster cast has been fitted for more than 48 hours, there is no requirement for the cast to be split. This is applicable for both plaster of paris and resin casts.

Passengers travelling with artificial limbs

Gas cylinders worn for the operation of mechanical limbs and spare cylinders of a similar size may be carried to ensure an adequate gas supply for the duration of the Flight.

Passengers who are blind, vision impaired, deaf or hearing impaired

Arrangements will be made for passengers who are blind, vision impaired, deaf or hearing impaired to be pre-boarded so that the cabin crew can explain the safety requirements onboard the aircraft. If You are travelling with a Guide or Assistance Dog, please see our Guide and Assistance Dogs section below.

Guide and Assistance Dogs

A Guide Dog is one trained to provide mobility assistance to people who are blind or vision impaired. An Assistance Dog is specifically trained to assist a person with a disability, including hearing dogs for people who are Deaf or hearing

impaired. To be carried as a Guide or Assistance Dog on an easyJet Flight, the Guide or Assistance Dog must:

Be trained to accompany and must assist people with a disability (including people who are vision impaired, hearing impaired or who have mobility limitations);

Be trained by a recognised training organisation;

Be in possession of an official identity document provided by a recognised training organisation confirming that the dog is a fully trained service dog or is under the control of a verified trainer;

Wear an identifying jacket/harness; and

Remain under the control of the Passenger at all times,

(“Guide or Assistance Dog”).

Passengers should advise easyJet in advance if they will be travelling with a Guide or Assistance Dog during the booking process or by contacting easyJet via the Sales Desk or via Our Customer Service Team at least 48 hours prior to the Passenger’s departure.

easyJet will accept a Guide or Assistance Dog accompanying people who are blind, vision impaired, Deaf, hearing impaired or otherwise have a disability that is assisted by the Guide Dog or Assistance Dog on flights to/from UK to mainland Europe from all of the UK airports that we serve. Guide dogs and/or Assistance Dogs will not be permitted to travel on flights to/from UK or mainland Europe to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan. Flights from mainland Europe to Sicily, Sardinia or the Balearic Island (or vice versa) are considered flights within mainland Europe for this purpose. “Mainland Europe” for the purposes of Our Terms and Conditions is considered to be all routes on the easyJet network, excluding flights to/from UK to mainland Europe or to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan.

Guide or Assistance Dogs, together with containers and food, will be carried free of charge in addition to the normal free Baggage allowance on all domestic journeys on all flights starting and finishing within mainland Europe (excluding UK routes and Kosovo) and to/from United Kingdom to mainland Europe from all of the UK airports that we serve, subject always to Our Terms and Conditions.

Acceptance for carriage of Guide or Assistance Dogs in the aircraft cabin is subject to the Passenger assuming full responsibility for the Guide or Assistance Dog, including for Flights on UK routes ensuring that the Guide or Assistance Dog meets the requirements of the UK Pet Travel Scheme.

We will not accept liability for any Guide or Assistance Dogs that are not properly documented when they present for carriage, including any liability for injury to, or loss, delay, sickness or death of the animal generally or for any costs incurred in the event that the Guide Dog or Assistance Dog is refused entry into or passage through any country, state or territory.

Guide or Assistance Dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler. Guide or Assistance Dogs must wear a harness, to be supplied by the handler, at all times whilst in the airport terminal and whilst on board the aircraft. The harness must be tied to the owner’s seat belt during take-off, landing, turbulence and when the “fasten seat belt” sign is illuminated. 

To ensure that all necessary procedures are completed, passengers with Guide or Assistance Dogs are recommended to present themselves at the Bag Drop Desk 90 minutes prior to the scheduled departure time of their Flight. Please refer to Article 12 (Check-in and Airport Procedures) for further information.