north west staff & service use r training calendar 2015 – 2016 · north west staff &...
TRANSCRIPT
Please note: For all courses delegates will be required to register no later than 9.15am. All courses will start at 9.30am prompt. Courses will finish at approximately 5.00pm with half an hour for lunch unless otherwise stated.
ALL STAFF SHOULD MAKE ARRANGEMENTS TAKING INTO ACCOUNT THAT THEIR TRAINING WILL FINISH NO EARLIER THAN 5.00PM.
For training courses that need refreshing please see update column Please see Learning & Development Guide for detailed descriptions of all courses
Contents
1
Course
Page
Induction Programme
2
On-line Care Certificate 2
Induction Training Courses 2, 3
Additional Induction Training
3
Positive Behavioural Management
3
Health & Safety Training
4
Working with People with Learning Disabilities
4
Working with People with Mental Health Needs
5
Working in Older People’s Services
6
Working with People Affected by Acquired Brain Injury
7
Working with All Service Users
7,8,9
Course
Page
Working with People in Supported Housing
10
Management Training
11,12
Managers’ Induction Modular Programme
13
Assessed & Supported Year in Employment (ASYE)
14
Student Education
14
Non Care Staff Training
14, 15
Bank Staff Training
15
Computer Training
16
Induction Modules - E-learning Induction
17
Other E-Learning Courses
18
Service User Only Courses 19
North West Staff & Service User Training Calendar 2015 – 2016
2
Training Time
Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Care Certificate Induction
Programme (for new staff from all services)
Induction New Course Day One Values in Social Care Day Two Safeguarding Adults & Children at Risk
9.30am 5.00pm
Creative Support
Various
New staff
No
Only need to do full programme once Please note Safeguarding Adults & Children at Risk Needs to be updated once a year. You will be able to alternate between classroom and e-learning courses
Classroom based course for all new staff
11 & 12
1 & 2 or 8 & 9
7 & 8 or 14 & 15
4 & 5 or 11 & 12
On-Line Care Certificate New Course
1 Understand your Role 2 Your Personal
Development 3 Duty of Care 4 Equality and Diversity 5 Work in a Person
Centred Way 6 Communication 7 Privacy and Dignity 8 Fluids and Nutrition 9 Awareness of Mental
Health 10 Safeguarding Adults 11 Safeguarding Children 12 Basic Life Support 13 Health & Safety 14 Handling Information 15 Infection Prevention and
Control
Two hour sessions available between 9.00am 4.00pm. Please see note in explanatory section.
Creative Support
Various
New staff
No
For all staff
For staff who are new to care Please note If you do not have access to a computer or you feel you need some support there are On-Line Care Certificate IT Support drop in sessions available at Head Office. Each On-Line Care Certificate IT Support drop in session will last for two hours. These sessions will be advertised via email and Creative Support’s Learning and Development website.
Safeguarding Vulnerable Adults & Children
9.30am 12.30pm
Creative Support
Ellen Allan/ Michael Johnson
All staff Yes Please note Safeguarding Adults & Children at Risk Needs to be updated once a year. You will be able to alternate between classroom and e-learning courses
For staff new to care 20 or 29 26 22 18 or 28
Health & Safety Awareness
New Course Also available as an e-learning course. Please see page 17
1.00pm 5.00pm
Creative Support
Tom Jones/ Leigh Fielding
All new staff
Yes No For all new staff 20 or 29 26 22 18 or 28
Emergency First Aid in the Workplace 1 day course
9.30am 5.00pm
Imperative Training Creative Support
Various Mik Parr
All staff Yes - practical element involved
Certificates accepted from other employers. Certificates valid for 3 years
For all staff 14 8 or 28
11 or 17 1 or 26
16 or 24 1 or 31
13 or 20 7 or 25
North West Staff & Service User Training Calendar 2015 - 2016
Additional Induction Training (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
Basic Computer Skills for Beginners New Course
Positive Behavioural Management (Please see Explanatory Notes)
Positive Behavioural Support
1.00pm5.00pm
Creative Support
PBS Team For all Mental Health & Learning Disability Services
No Please see note
Not mandatory
13 or 26 17 2 or 16 or 30
Note. Although no update required formally, staff may want to or need to refresh their knowledge 3
Training Time
Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Care Certificate Induction
Programme (for new staff from all services)
Manual & People Handling Awareness. Also available as an e-learning course. Refresher only. Please
see page 17
9.30am 5.00pm
Trust Medical Creative Support
Various Paul Banister
All staff Yes - practical element involved
Annual refresher For all staff 13 or 22 19 or 29
10 or 19 2 or 25
17 or 30 2 or 9
14 or 22 1 or 26
Medication Administration
Also available as an e-learning course. Please see page 17
9.30am 5.00pm
Creative Support
Various All staff Yes Update will depend on local authority contract
For all staff who deal with meds at any level 15 or 21 or 27
12 or 18 or 24
18 or 23 or 31
15 or 21 or 27
Training Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Additional Induction
Training for Learning Disability & Mental Health Staff Understanding Learning Disabilities Also available as an e-learning course. Please see page 18
9.30am 5.00pm
Creative Support
Mik Parr Learning disability staff
Yes Please note below
For all learning disability staff
19 25 12
Understanding Mental Health Also available as an e-learning
course. Please see page 18
9.30am 5.00pm
Creative Support
Michael Johnson,
Mental health staff
Yes Please note below
For all mental health staff
28 29 30
Training Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Basic Computer Skills for
Beginners
Basic Computer Skills for Beginners Basic Computer Skills for Beginners
9.30am 12.30pm
Creative Support
Paul Toner/ A.N Other
All staff Yes No For staff or service users new to computers
25 11
1.00pm 4.00pm
Creative Support
Paul Toner/ AN Other
All staff Yes No For staff or service users new to computers
4
Training Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Positive Behavioural
Management
North West Staff & Service User Training Calendar 2015 - 2016
Health & Safety Training (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge Working with People with Learning Disabilities (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
4
Training Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Health & Safety
Training
Food Safety in Catering (Level 2 Award) & Infection Control Must bring valid photo ID e.g. driving licence, passport or Creative Support ID
9.30am 5.00pm
Martin Ford Creative Support
Martin Ford Hoshiar Singh
Staff directly responsible for food storage & preparation
Yes – test involved
Please see note
Recommended for staff who handle food or cook meals regularly as part of their job
28
22 22
20
Electrical Safety Workshop (half day morning course) Electrical Safety Workshop (half day afternoon course)
9.30am 12.30pm
Creative Support
Trevor Stringer
All staff Yes Please see note
Recommended for all staff
11
1.00pm 4.00pm
Creative Support
Trevor Stringer
All staff Yes Please see note
Recommended for all staff
14
Environmental Risk Assessment (half day morning course) Environmental Risk Assessment (half day afternoon course)
9.30am 11.30am
Creative Support
Jason Gore Tom Jones
Line Managers
Yes Please see note
For Senior SW and above
15
1.00pm 3.00pm
Creative Support
Jason Gore Tom Jones
Line Managers
Yes Please see note
For Senior SW and above
16
Infection Control (half day morning course) Infection Control (half day afternoon course)
9.30am 12.30pm
Creative Support
Hoshiar Singh
All staff Yes Please see note
For all staff 1
1.00pm 4.00pm
Creative Support
Hoshiar Singh
All staff Yes Please see note
For all staff 2 5
Training Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Working With People
With Learning Disabilities Autism Awareness Also available as an e-learning
course. Please see page 18
9.30am 12.30pm
Creative Support
Autism Team Support Workers working in Autism Services
Yes Please see Note
Support Workers working in Autism Services
24 19
Needs Assessment, Positive Risk Management, Person Centred Planning Tools - Learning Disability (2 Day Course) Please note staff must attend both days to be awarded a certificate of attendance
9.30am 5.00pm
Creative Support
Mik Parr All learning disability staff
No Please see note
For all learning disability staff
3 & 4
Supporting People with Sensory Needs
9.30am 5.00pm
June Doolan Associates
Various Identified Staff
No Please see note
For identified services
12
North West Staff & Service User Training Calendar 2015 - 2016
Working with People with Mental Health Needs (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge Working with People with Mental Health Needs (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
5
Training Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Stand Alone Staff
Development Sessions Needs Assessment, Positive Risk Management, Person Centred Planning Tools - Mental Health (2 day course) Please note staff must attend both days to be awarded a certificate of attendance
9.30am 5.00pm
Creative Support
Cheryl Ashton Debbie Seeds
All mental health staff
No Please see note
For required services 21 & 22 13 & 14
Training Time Provider Trainer Target Staff
Open to Service users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Stand Alone Staff
Development Sessions Affective Disorders, Anxiety & Depression
9.30am 5.00pm
Adukkha Ltd
Elizabeth Hammond
Staff who work in MH services
Yes Please see note
Recommended for appropriate services
25
Hearing Voices Workshop
9.30am 5.00pm
Hearing Voices Network
Hearing Voices Network
Staff who work in MH services
Yes Please see note
Recommended for appropriate services
27 21
Interventions for Support for People with a Dual Diagnosis (alcohol and substance misuse)
1.00pm 5.00pm
Michael Halsey
Michael Halsey
Staff who work in MH services
Yes Please see note
Recommended for appropriate services
10
People with Mental Health Needs and the Criminal Justice System
9.30am 12.30pm
Michael Halsey
Michael Halsey
Staff who work in MH services
No Please see note
Recommended for appropriate services
10
Supporting People who have a Personality Disorder
9.30am 5.00pm
Michael Halsey
Michael Halsey
Staff who work in MH services
Yes Please see note
Recommended for appropriate services
17
Supporting People with Schizophrenia and Mental Health Disorders
9.30am 5.00pm
Adukkha Ltd
Elizabeth Hammond
Staff who work in MH services
Yes Please see note
Recommended for appropriate services
4
Understanding Self Harm & Suicide
9.30am 5.00pm
Adukkha Ltd
Elizabeth Hammond
Staff who work in MH services
Yes – discussions of a sensitive nature
Please see note
Recommended for appropriate services
19
North West Staff & Service User Training Calendar 2015 - 2016
Working in Older People’s Services (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge 6
Training
Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions Assistive Technology
9.30am 5.00pm
To be confirmed
To be confirmed
For all staff
Yes Please see note
Recommended for appropriate services
Dates to be confirmed
Care and Support Planning for Older People - 1 Day Course
9.30am 5.00pm
Creative Support
Ellen Allan staff working in older people services
No Please see note
Mandatory for all staff working in older people services
16
Living Well with Dementia – Positive Support Model
Also available as an e-learning course. Please see page 18
9.30am 5.00pm
Creative Support
Maurice Lawrence
Staff who work with people with dementia
Yes Please see note
Mandatory for staff who work with people with dementia
3
Older People and Their Vulnerability to Abuse (half day morning course) Older People and Their Vulnerability to Abuse (half day afternoon course)
9.30am 12.30pm
Maurice Lawrence
Maurice Lawrence
staff working in older people services
Yes Minimum of every 2 years
Mandatory for all staff working in older peoples services (in place of SOVA)
1.00pm 5.00pm
Maurice Lawrence
Maurice Lawrence
staff working in older people services
Yes Minimum of every 2 years
Mandatory for all staff working in older peoples services (in place of SOVA)
Supporting People with their Personal Care Needs
1.00pm 5.00pm
Creative Support
Ellen Allan staff who provide personal care
No Please see note
Mandatory for all staff who provide personal care
24
Working Positively with Older People (half day morning course) Working Positively with Older People (half day afternoon course)
9.30am – 12.30pm
Creative Support
Ellen Allan staff who work in older peoples services
Yes Please see note
Not mandatory
1.00pm – 5.00pm
Creative Support
Ellen Allan staff who work in older peoples services
Yes Please see note
Not mandatory 19
North West Staff & Service User Training Calendar 2015 - 2016
Working with People Affected by Acquired Brain Injury (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge Working with All Service Users (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge 7
Training Time Provider Trainer Target Staff Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Stand Alone Staff
Development Sessions Understanding Acquired Brain Injury 9.30am
5.00pm To be confirmed
Various Staff working in ABI services
No Please see note
Required for staff working within ABI services
Contact Head Office for further information
Understanding Mental Capacity Act and Acquired Brain Injury
9.30am 5.00pm
To be confirmed
Various Staff working in ABI services
No Please see note
Required for staff working within ABI services
Contact Head Office for further information
Understanding Sex & Sexuality for Individuals Affected by Acquired Brain Injury
9.30am 5.00pm
To be confirmed
Various Staff working in ABI services
No Please see note
Required for staff working within ABI services
Contact Head Office for further information
Training
Time Provider Trainer Target Staff Open to Service Users
Update Explanatory notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions Code of Practice & Professional Boundaries
9.30am 5.00pm
Creative Support
Michael Johnson
All staff No Please see note
Required for all staff
18 20
Diabetes Awareness
9.30am 5.00pm
June Doolan Associates
Various Staff who work with people with diabetes
Yes Please see note
Required for staff who work with people with diabetes
11
Epilepsy and Buccal Midazolam Administration
9.30am 5.00pm
South Lancashire LD Training Consortium
Various Staff who work with people with epilepsy
No Please see note
Required for staff who work with people with epilepsy
25 22
Equality, Diversity & Anti-Discriminatory Practice
9.30am 5.00pm
Hear First Various All staff Yes Please see note
Required for all staff
27 28
Safeguarding Vulnerable Adults & Children
9.30am 12.30pm
Creative Support
Ellen Allan/ Michael Johnson
All staff Yes Please note Safeguarding Adults & Children at Risk Needs to be updated once a year. You will be able to alternate between classroom and e-learning
Required for all staff
20 or 29 26 22 18 or 28
Health Action Planning (Promoting Healthy Lifestyles) (half day morning course) Health Action Planning (Promoting Healthy Lifestyles) (half day afternoon course)
9.30am 12.30pm
Creative Support
Michael Johnson
All staff Yes Please see note
Required for all staff working Learning Disability Staff
26
1.00pm 5.00pm
Creative Support
Michael Johnson
All staff Yes Please see note
Required for all staff working Learning Disability Staff
25
North West Staff & Service User Training Calendar 2015 - 2016
Working with All Service Users (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
Working with All Service Users (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge 8
Training
Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions Care Act 2014 9.30am
12.30pm Creative Support
Michael Johnson?
All Staff Yes Please see note
For all staff 19 22
1.00pm 4.00pm
Creative Support
Michael Johnson?
All Staff Yes Please see note
For all staff
Mental Health Act 1983 & 2007 Care Programme Approach
9.30am 5.00pm
Ita O’Keefe Ita O’Keefe All staff No Please see note
Recommended for all staff
8
Personalisation, Health & Social Care (half day morning course) Personalisation, Health & Social Care (half day afternoon course)
9.30am 12.30pm
Complete Training & Assessment Ltd
Various All staff Yes Please see note
Recommended for all staff
9
1.00pm 5.00pm
Complete Training & Assessment Ltd
Various All staff Yes Please see note
Recommended for all staff
Principles of Every Child Matters and Safeguarding for Children
9.30am 5.00pm
Manchester City Council
To be confirmed
Staff who are in contact with children in their work
No Minimum every 2 years
Recommended for appropriate services
Contact Head Office for further information
Supporting People with Physical Disabilities
9.30am 12.30pm
Creative Support
Ellen Allan For all staff who support people with a physical disability
Yes Please see note
Required for all staff who support people with a physical disability
24
Supporting People with their Personal Care Needs
1.00pm 5.00pm
Creative Support
Ellen Allan All staff who provide personal care
Yes Please see note
For all staff who provide personal care
24
Training
Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions British Sign Language for Beginners
9.30am 5.00pm
Hear First Various Identified staff
Yes Please see note
Recommended for identified staff
Co-production and Service User Involvement
9.30am 5.00pm
Creative Support
Lorraine Gainsborough
All staff No Please see note
Recommended for all staff
13
Mental Capacity Act & Deprivation of Liberty Safeguards (DOLS) Also available as an e-learning course. Please see page 18
9.30am 5.00pm
June Doolan Associates
Various All staff Yes Please see note
Recommended for all staff
10
MAKATON for Beginners
9.30am 5.00pm
HearFirst Various Identified staff
Yes Please see note
Recommended for identified staff
Sex & Sexuality (half day morning course)
Sex & Sexuality (half day afternoon course)
9.30am 12.30pm
To be confirmed
To be confirmed
All Staff No Please see note
Recommended for all staff
1.00pm 4.00pm
To be confirmed
To be confirmed
All Staff No Please see note
Recommended for all staff
28
North West Staff & Service User Training Calendar 2015 - 2016
Working with All Service Users (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
9
Training
Time Provider Trainer Target Staff
Open to service Users
Update Explanatory notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions Anatomy & Physiology in Health and Illness
1.00pm 5.00pm
Creative Support
Michael Johnson
All staff Yes Please see note
Recommended for appropriate services
Assertiveness 9.30am 5.00pm
June Doolan Associates
Various All staff No Please see note
Recommended for appropriate services
21
Assistive Technology
9.30am 5.00pm
To be confirmed
To be confirmed
All staff Yes Please see note
Recommended for appropriate services
Dates to be confirmed
Career Planning & Development
1.00pm 5.00pm
Creative Support
Tracey Oliver-Walsh
All staff No Please see note
Recommended for appropriate services
Customer Service Training, “The Creative Support Model”
9.30am 5.00pm
Creative Support
Karen Priestley All staff No Please see note
Recommended for appropriate services
14
Drug & Alcohol Awareness
9.30am 5.00pm
People in Vision
Wim de Leeuw van Weenen
All staff Yes Please see note
Recommended for appropriate services
18
Motivational Interviewing (half day morning course) Motivational Interviewing (half day afternoon course)
9.30pm 12.30pm
Michael Halsey
Michael Halsey All Staff No Please see note
Recommended for appropriate services
1.00pm 4.00pm
Michael Halsey
Michael Halsey All Staff No Please see note
Recommended for appropriate services
23
Personality and Attachment Theory 9.30am 5.00pm
Creative Support
Ellen Allan All staff Yes Please see note
Recommended for appropriate services
Physiological Disorders 9.30am 5.00pm
Creative Support
Michael Johnson
All staff Yes Please see note
Recommended for appropriate services
Self Confidence Building 9.30am 5.00pm
Creative Support
Tracey Oliver-Walsh
All staff No Please see note
Recommended for appropriate services
1
Sociology, Society and Social Care, Beveridge Report
9.30am 5.00pm
Creative Support
Ellen Allan All staff Yes Please see note
Recommended for appropriate services
Stress & Wellbeing in the Workplace 9.30am 5.00pm
Craig Alker Craig Alker All staff No Please see note
Recommended for appropriate services
4
Supporting People at the End of Life 9.30am 5.00pm
Creative Support
Barbara Jones & Ellen Allan
Identified staff
Yes Please see note
Recommended for appropriate services
1
The Importance of Nutrition for Health
1.00pm 5.00pm
Creative Support
Ellen Allan All staff Yes Please see note
Recommended for appropriate services
Theories of Medical and Social Models of Disability
9.30am 5.00pm
Creative Support
Ellen Allan All staff Yes Please see note
Recommended for appropriate services
Understanding Cognitive Behavioural Therapy (CBT) (half day morning course) Understanding Cognitive Behavioural Therapy (CBT) (half day afternoon course)
9.30am 12.30pm
Adukkha Ltd Elizabeth Hammond
All staff No Please see note
Recommended for appropriate services
1.00pm 4.00pm
Adukkha Ltd Elizabeth Hammond
All staff No Please see note
Recommended for appropriate services
18
Understanding Research and Evidence Based Practice
9.30am 5.00pm
Creative Support
Ellen Allan All Staff Yes Please see note
Recommended for appropriate services
North West Staff & Service User Training Calendar 2015 - 2016
Working with People in Supported Housing (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
10
Training Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Stand Alone Staff
Development Sessions Client Finance (half day course) (half day morning course) Client Finance (half day course) (half day afternoon course)
9.30am 12.00pm
Creative Support
Aaron Chapman
All staff No Please see note
Recommended for all staff
31
1.00pm 3.30pm
Creative Support
Aaron Chapman
All staff No Please see note
Recommended for all staff
31
Supporting People to Move on Workshop (half day morning course) Supporting People to Move on Workshop (half day afternoon course)
9.30am 12.30pm
Creative Support
Catherine Reilly-Cooper
All staff No Please see note
Recommended for all staff
6
1.00pm 4.00pm
Creative Support
Catherine Reilly-Cooper
All staff No Please see note
Recommended for all staff
Tenancy Sustainment and Housing Management (half day morning course) Tenancy Sustainment and Housing Management (half day afternoon course)
9.30am 12.30pm
Creative Support
Catherine Reilly-Cooper
All staff No Please see note
Recommended only for staff in properties owned or managed by Creative Support
12
1.00pm 4.00pm
Creative Support
Catherine Reilly-Cooper
All staff No Please see note
Recommended only for staff in properties owned or managed by Creative Support
Welfare Rights and Benefits 9.30am 5.00pm
Creative Support
Catherine Reilly-Cooper
All staff No Please see note
Recommended for all staff
21
North West Staff & Service User Training Calendar 2015 - 2016
Management Training (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge 11
Training
Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions Care Act 2014 for Senior Staff 9.30am
5.00pm
Care and Health Law
Sue Inker Required for all senior staff
Yes Please see note
For all senior staff
Managers’ Induction (6 Day) For details please see page 14 Guidance Notes for Course Bookings The Managers Induction (Modular Programme) is a six day modular course. It is divided into three two day modules which will be delivered six weeks apart. Ideally delegates will book all three modules on one course. The six week gap between the modules will allow delegates to meet with their managers in supervision and discuss how they have put what they have learned on the course into practice.
9.30am 5.00pm
Creative Support
Various Required for all managers of staff Senior SW and above
No Please see note
For all new managers
Course 3 Module 3 6 & 7 Course 4 Module 2
11 & 12
Course 4 Module 3
1 & 2
Managing Autism Services (2 Day) 9.30am 5.00pm
Creative Support
Lisa Alcorn & Claire Lumb
Required for senior Support Worker and above
No Please see note
Senior Support Worker and above
Medication Observation for Senior Staff (half day morning course)
9.30am 1.00pm
Creative Support
Janet Glentworth
Required for senior Support Worker and above
No Please see note
For all senior staff who supervise medication administration
17
Medication Observation for Senior Staff (half day afternoon course)
1.30pm 5.00pm
Creative Support
Janet Glentworth
Required for senior Support Worker and above
No Please see note
For all senior staff who supervise medication administration
17
Mental Capacity Act - Advanced Good Practice
9.30am 5.00pm
Care and Health Law
Sue Inker Required for all staff
No Please see note
For Senior Support Workers and above
28
Train the Trainer (2 Day Course) 9.30am 5.00pm
Creative Support
Michael Johnson
Required for all staff who deliver training
No Please see note
For all staff who deliver training
Contact Head Office for further information
Understanding Discrimination and Celebrating Diversity
9.30am 5.00pm
June Doolan Associates
Various Senior Support Worker and above
No Please see note
Required for all Managers
29 26
North West Staff & Service User Training Calendar 2015 - 2016
Management Training (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
12
Training
Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions Coaching & Mentoring for Success
9.30am 5.00pm
Alchemy Training (UK) Ltd
Joan Darwin Senior Support Worker & above
No Please see note
Recommended for all senior support workers and above
20 15
Emotional Intelligence & Neuro-Linguistic Programming
9.30am 5.00pm
Alchemy Training (UK) Ltd
Joan Darwin Senior Support Worker & above
No Please see note
Recommended for all senior support workers and above
7
North West Staff & Service User Training Calendar 2015 - 2016
Managers Induction (Modular Programme)
13
Module 1 Module 2 Module 3 Day 1 am Operational Responsibilities Trainer Claire Coleman
Day 2 am Essential Safeguarding & Safety for All Trainer Joan Darwin
Day 3 am Ensuring Quality & Essential Standards Trainers Erika Bowling, Safreen Khan, Ray Mowat
Day 4 am Contract Performance Trainer Joan Darwin
Day 5 am Effective, Value Based, Recruitment and Retention Trainer Peninsula Training
Day 6 am Managers Health & Safety Trainer Tom Jones
Knowing your regulatory body (CQC, SP) Managing Rotas and weekly/monthly hours – personalised, effective rotas to meet the needs of the service, service users and staff team Evidence based practice Customer focused support delivery Managing a day in your service
Understanding your role and responsibilities to keep yourself, your colleagues and your service users safe Creative Support company policy for safeguarding vulnerable adults and how this affects your work (including DOLS & Mental Capacity) Your role within safeguarding procedures Duty of Care and professional behaviour Winterbourne – lessons learned Francis Report – discussion Different forms of abuse – case studies Ways to reduce the likelihood of abuse Responding to suspected and disclosed abuse The importance of positive practice
CQC Essential standards of quality and safety Quality Assessment Framework Provider Compliance Assessment Quality Audits Housing Management - KPIs Reviews Key Protocols
Managing resources Budgets and contracts Contract compliance & finance Being a professional What is accountability? Added value Going the extra mile Delighting your customers Social accountability & Codes of conduct The 6 C’s - Creating the vision
The importance of effective recruitment Good recruitment equals good retention Competency based recruitment Creative Support policy and requirements The theory behind staff retention
Managing a service’s health and safety procedures Medication issues Managing risk Control of Substances Hazardous to Health (COSHH) The importance of encouraging positive risk taking Dealing with reports Debriefing staff
Day 1 pm Leading your Staff Team Trainer Claire Coleman
Day 2 pm Essential Safeguarding & Safety for All Trainer Tom Jones
Day 3 pm Managers Clinical Responsibilities Trainer Chris Dunne
Day 4 pm Applying leadership Skills to your Practice Trainer Joan Darwin
Day 5 pm Supporting the Disciplinary & Grievance Process Trainer Peninsula Training
Day 6 pm Staff Motivational Theories Trainer Claire Coleman
Effective handovers – how to support the panning, delivery and evaluation Making supervisions count – supporting staff to be the best Setting and meeting outcomes through effective performance and evaluation Supporting staff to be effective Keyworkers – high professional performance, relationship building, professional boundaries
Health and safety overview Understanding Creative Support’s H&S policy What is an emergency and how to deal with emergencies (completing accident/incident forms) Staff health and safety responsibilities Responding to accidents and sudden illness Hazards and near misses Preventing the spread of infection Promoting fire safety in the work setting Risk assessments Good medication practices
Managing the medication administration process Abuse of medication process and procedure Clinical delegation Charter of staff responsibility NICE guidelines National policy Tips for meds Investigations Local Authority reporting How to liaise with families/significant others
Key features of effective team leadership Styles of leadership and management Sharing the vision with your team Being an effective role model Giving support and guidance to staff Staff support and team development Time management
Suspensions & Investigatory procedures Indemnity Disciplinary issues & Grievance procedures Employment legislation Unfair dismissal & constructive dismissal Personal injury
Research based theory of staff engagement (Q12) Conditions for success Staff Motivational theories and models Psychological styles of leadership and management Providing effective feedback Setting goals using the competency framework
North West Staff & Service User Training Calendar 2015 - 2016
Assessed & Supported Year in Employment (ASYE) (Please see Explanatory Notes)
Student Education (Please see Explanatory Notes)
Non Care Staff Training (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
Training
Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions
Assessed & Supported Year in Employment (ASYE) 4 Day Course
Day 1 – Professionalism, Values and Ethics of Social Work Practice
9.30am 5.00pm
Creative Support
Michael Halsey, Elaine Johnston-Jones,
Social Work Practitioners
No No update required Course for selected staff
Day 2 – Anti-discriminatory Principles, Rights, Justice and Economic Wellbeing
9.30am 5.00pm
Creative Support
Michael Halsey, Elaine Johnston-Jones,
Social Work Practitioners
No No update required Course for selected staff
Day 3 – Social Work Theory and Practice
9.30am 5.00pm
Creative Support
Michael Halsey, Elaine Johnston-Jones,
Social Work Practitioners
No No update required
Course for selected staff
12
Day 4 – Intervention and Skills for Social Work Practice
9.30am 5.00pm
Creative Support
Michael Halsey, Elaine Johnston-Jones,
Social Work Practitioners
No No update required Course for selected staff
15
Training
Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016
Stand Alone Staff Development Sessions Student Support Group 1.00pm
3.00pm Creative Support
Elaine Johnston-Jones
Social Work & Nursing Students
No Ongoing support sessions
Recommended 2
Training Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Stand Alone Staff
Development Sessions Safeguarding Adults & Children at Risk – for Non Care Staff
9.30am 5.00pm
Creative Support
Ellen Allan/ Michael Johnson/ H & S Team
Required for all non- care staff
Yes Please note Safeguarding Adults & Children at Risk Needs to be updated once a year. You will be able to alternate between classroom and e-learning courses
Required for all non-care staff
Health & Safety Awareness New Course Also available as an e-learning
course. Please see page 17
1.00pm 5.00pm
Creative Support
Tom Jones/ Leigh Fielding
All new staff
Yes No For all new staff
20 or 29
26 22 18 or 28
Data Protection Training for Non-Care Staff (half day morning course) Data Protection Training for Non-Care Staff (half day afternoon course)
9.30am 12.30pm
Creative Support
Michala Bateson/ Anna Brown
Required for all non- care staff
No Please see note Required for all non-care staff
1.00pm 4.00pm
Creative Support
Michala Bateson/ Anna Brown
Required for all non- care staff
No Please see note Required for all non-care staff
9
Manual Handling Awareness for Non-Care Staff (half day morning course) Manual Handling Awareness for Non-Care Staff (half day afternoon course)
9.30am 12.30pm
Creative Support
Paul Banister
Required for all non- care staff
Yes practical element involved
Annual refresher Required for all non-care staff. Annual refresher
16 11
1.00pm 4.00pm
Creative Support
Paul Banister
Required for all non- care staff
Yes practical element involved
Annual refresher Required for all non-care staff. Annual refresher
North West Staff & Service User Training Calendar 2015 - 2016
Non Care Staff (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
Bank Staff (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge 15
Training Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Stand Alone Staff
Development Sessions Emergency First Aid in the Workplace 1 day course
9.30am 5.00pm
Imperative Training Creative Support
Various Mik Parr
All Staff Yes - practical element involved
3 year update
Recommended for all non-care staff
14 8 or 28
11 or 17 1 or 26
16 or 24 1 or 31
13 or 20 7 or 25
Living Well with Dementia – Positive Support Model Also available as an e-learning course. Please see
page 18
9.30am 12.30pm
Creative Support
Ellen Allan
Staff who work with people with dementia
Yes Please see note
Recommended for non-care staff
3
Understanding Learning Disabilities Also available as an e-learning course. Please see
page 18
9.30am 5.00pm
Creative Support
Mik Parr Learning disability staff
Yes Please see note
Recommended for non-care staff
19 25 12
Understanding Mental Health
Also available as an e-learning course. Please see page 18
9.30am 5.00pm
Creative Support
Michael Johnson,
Mental health staff
Yes Please see note
Recommended for non-care staff
28 29 30
Training Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Bank Staff
Mandatory Training (Please contact Bank Staff Co-ordinator) Safeguarding Vulnerable Adults & Children
9.30am 12.30pm
Creative Support
Ellen Allan/ Michael Johnson
All staff Yes Please note Safeguarding Adults & Children at Risk Needs to be updated once a year. You will be able to alternate between classroom and e-learning courses
For staff new to care
20 or 29 26 22 18 or 28
Health & Safety Awareness New Course
Also available as an e-learning course. Please see page 17
1.00pm 5.00pm
Creative Support
Tom Jones/ Leigh Fielding
All new staff
Yes No For all new staff
20 or 29 26 22 18 or 28
Manual & People Handling Awareness.
Also available as an e-learning course. Refresher only. Please see page 17
9.30am 5.00pm
Trust Medical Creative Support
Various Paul Banister
All Staff Yes - practical element involved
Annual refresher For all staff 13 or 22 19 or 29
10 or 19 2 or 25
17 or 30 2 or 9
14 or 22 1 or 26
Medication Administration 9.30am 5.00pm
Creative Support
Various All staff who support service users with any level of medication
Yes Update will depend on local authority contract
Required for all bank staff
15 or 21 or 27
12 or 18 or 24
18 or 23 or 31
15 or 21 or 27
North West Staff & Service User Training Calendar 2015 - 2016
Basic Computer Skills for Beginners New Course
Computer Training (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge 16
Training Time Provider Trainer Target Staff
Open to
Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Basic Computer Skills for
Beginners
Basic Computer Skills for Beginners Basic Computer Skills for Beginners
9.30am 12.30pm
Creative Support
Paul Toner/ A.N Other
All staff Yes No For staff or service users new to computers
25 11
1.00pm 4.00pm
Creative Support
Paul Toner/ AN Other
All staff Yes No For staff or service users new to computers
4
Training Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes
May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Stand Alone Staff
Development Sessions Excel (Microsoft Office) – Foundation
9.30am 12.30pm
Creative Support
Tracey Oliver-Walsh
Open to all staff
Yes Please see note
Recommended for all staff
14 1
Excel (Microsoft Office) – Intermediate
1.00pm 5.00pm
Creative Support
Tracey Oliver-Walsh
Open to all staff
Yes Please see note
Recommended for all staff
14 1
Outlook (Microsoft Office) – (Email, Calendars) (half day morning course) Outlook (Microsoft Office) – (Email, Calendars) (half day afternoon course)
9.30am 12.30pm
Creative Support
Paul Toner Open to all staff
Yes Please see note
Recommended for all staff
9
1.00pm 4.00pm
Creative Support
Paul Toner
Open to all staff
Yes
Please see note
Recommended for all staff
21
PowerPoint (Microsoft Office) (half day morning course) PowerPoint (Microsoft Office) (half day afternoon course)
9.30am 12.30pm
Creative Support
Michael Johnson
Open to all staff
Yes Please see note
Recommended for all staff
3
1.00pm 4.00pm
Creative Support
Michael Johnson
Open to all staff
Yes
Please see note
Recommended for all staff
Word (Microsoft Office) – Foundation
9.30am 12.30pm
Creative Support
Paul Toner Open to all staff
Yes Please see note
Recommended for all staff
28 16
Word (Microsoft Office) – Intermediate
1.00pm 5.00pm
Creative Support
Tracey Oliver-Walsh
Open to all staff
Yes Please see note
Recommended for all staff
28 16
North West Staff & Service User Training Calendar 2015 - 2016
E-Learning Courses – Working with All Service Users Induction Modules - E-learning Induction modules only suitable for staff with previous care experience (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
E-Learning Refreshers
17
Training Time Provider Trainer Target Staff Open to
Service Users
Update Explanatory Notes Guidance Notes for All E-Learning Courses Dates
E-Learning Induction Modules
Dementia Awareness, Stress & Nutrition
2 hours approx
Creative Support
Creative Support
Experienced care staff
Yes Please see note
Suitable as induction for staff with previous care experience
The e-learning induction modules cover the common induction standards but cannot be used directly to demonstrate knowledge for the Level 3 Certificate in Preparing to Work in Adult Social Care. These courses are computer based. Ideally courses should be completed in work time in agreement with your manager. If you do not have a computer with internet access at your project you will need to make arrangements with your manager. Courses must be completed within the stated two week period. If you do not complete the course within the allocated time your project will incur a non-completion fee. When applying for an e-learning course you will need to supply a personal email address. This can be either an online account such as Hotmail or Yahoo, or your own Creative Support email address ([email protected]). A generic Creative Support project email address ([email protected]) cannot be accepted.
2016 8th – 21st January 26th January – 8th February 10th – 23rd February 25th February – 9th March 11th – 24th March 30th March – 12th April 14th – 27th April
Effective Communication 2 hours approx
Creative Support
Creative Support
Experienced care staff
Yes Please see note
Suitable as induction for staff with previous care experience
Equality, Diversity and Professional Development
2 hours approx
Creative Support
Creative Support
Experienced care staff
Yes Please see note
Suitable as induction for staff with previous care experience
Good Record Keeping and Duty of Care
2 hours approx
Creative Support
Creative Support
Experienced care staff
Yes Please see note
Suitable as induction for staff with previous care experience
Health & Safety Awareness New Course
2 hours approx
Creative Support
Creative Support
New staff Yes Please see note
Suitable for new staff
Introduction to Creative Support
1 hour approx
Creative Support
Creative Support
All staff Yes Please see note
Suitable as induction for staff with previous care experience
Role of the Worker and Person Centred Approaches
2 hours approx
Creative Support
Creative Support
Experienced care staff
Yes Please see note
Suitable as induction for staff with previous care experience
Training Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes Guidance Notes for All E-Learning Courses Dates
E-Learning Refreshers Electrical Safety 2 hours
approx Creative Support
Creative Support
All experienced staff
Yes As required
This can only be used as a refresher course
Ideally courses should be completed in work time in agreement with your manager. If you do not have a computer with internet access at your project you will need to make arrangements with your manager. These courses are computer based. Courses must be completed within the stated two week period. If you do not complete the course within the allocated time your
project will incur a non-completion fee. When applying for an e-learning course you will need to supply a personal email address. This can be either an online account such as Hotmail or Yahoo, or your own Creative Support email address ([email protected]). A generic Creative Support project email address ([email protected]) cannot be accepted.
2016 8th – 21st January 26th January – 8th February 10th – 23rd February 25th February – 9th March 11th – 24th March 30th March – 12th April 14th – 27th April
Essential Safeguarding and Safety for All
4 hours approx
Creative Support
Creative Support
All experienced staff
Yes Every 2 years
This can only be used as a refresher course
Manual & People Handling Awareness
2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Annual refresher
This can only be used as a refresher course
Medication Administration 3 hours approx
Creative Support
Creative Support
All experienced staff
Yes As per service contract
This can only be used as a refresher course
The above e-learning courses can be used as refreshers following completion of the classroom based course. After which refresher training for the above courses should be alternated between e-learning and classroom based training i.e. initial course – classroom, 1st refresher - e-learning, 2nd refresher – classroom, 3rd refresher – e-learning etc…
North West Staff & Service User Training Calendar 2015 - 2016
Other E-Learning Courses (Please see Explanatory Notes)
Note. Although no update required formally, staff may want to or need to refresh their knowledge
18
Training Time Provider Trainer Target Staff
Open to Service Users
Update Explanatory Notes Guidance Notes for All E-Learning Courses Dates E-Learning
Autism Awareness 2 hours
approx Creative Support
Creative Support
For experienced staff who work in an autism or learning disability specific service
Yes Please see note
For autism specific projects. Recommended for experienced staff who work in autism specific services and learning disability.
Ideally courses should be completed in work time in agreement with your manager. If you do not have a computer with internet access at your project you will need to make arrangements with your manager. These courses are computer based. Courses must be completed within the stated two week period. If you do not complete the course within the allocated time your project will incur a non-completion fee. When applying for an e-learning course you will need to supply a personal email address. This can be either an online account such as Hotmail or Yahoo, or your own Creative Support email address ([email protected]). A generic Creative Support project email address ([email protected]) cannot be accepted.
2016 8th – 21st January 26th January – 8th February 10th – 23rd February 25th February – 9th March 11th – 24th March 30th March – 12th April 14th – 27th April
Diabetes Awareness
2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Please see note
Recommended for staff supporting services users with diabetes
Epilepsy Awareness
2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Please see note
Recommended for staff supporting services users with Epilepsy
Fire Safety Awareness 2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Please see note
Recommended for all staff
Living Well with Dementia – Positive Support Model
2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Please see note
For staff who work with people with dementia
Mental Capacity Act Awareness
2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Please see note
Recommended for all staff
Understanding Learning Disability
2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Please see note
For learning disability staff
Understanding Mental Health 2 hours approx
Creative Support
Creative Support
All experienced staff
Yes Please see note
For mental health staff
Service User Only Courses
19
Training Time Provider Trainer May 2015
Jun 2015
Jul 2015
Aug 2015
Sep 2015
Oct 2015
Nov 2015
Dec 2015
Jan 2016
Feb 2016
Mar 2016
Apr 2016 Courses for Service Users
Assertiveness for Service Users 1.00pm 5.00pm
June Doolan Associates
Various
Benefits Update Training 1.00pm 2.30pm
Creative Support Catherine Reilly-Cooper
Employability Skills 1.00pm 5.00pm
Creative Support Tracey Oliver-Walsh
Finances and Budgeting 1.00pm 5.00pm
Creative Support Catherine Reilly-Cooper
Health and Safety in the Home 1.00pm 5.00pm
Creative Support Tom Jones
Recruitment Skills for Service Users 1.00pm 3.30pm
Creative Support Andrew Watts Anna-Louise Newall
Safeguarding for Service Users 1.00pm 4.00pm
Creative Support Tracey Oliver-Walsh
16
Self Confidence Building for Service Users 1.00pm 5.00pm
Creative Support Tracey Oliver-Walsh
22
Service User Involvement for Service Users 1.00pm 5.00pm
Creative Support Lorraine Gainsborough,
28
North West Staff & Service User Training Calendar 2015 - 2016